National Automotive Service Task Force (NASTF)

The Vehicle Manufacturer Service Information Matrix below provides information for each vehicle manufacturer on how to
obtain service information, tools, and training materials.

This document is maintained by the National Automotive Service Task Force (NASTF). This document contains only access
information for service information, tools, and training materials available from vehicle manufacturers. No attempt was
made to identify non-OEM sources. Both emissions and non-emissions related information is available from the listed
sources. This matrix is also available in PDF (http://www.iatn.net/nastf/oematrix.pdf).

To report problems or corrections regarding this matrix, please see http://www.iatn.net/nastf/#feedback.

Vehicle Manufacturer Service Information Matrix

As of 07/01/2006 (Updated Quarterly)

The latest version of this matrix can be found at http://www.iatn.net/nastf/oematrix.html

The following references for each vehicle manufacturer provide the sources for accessing
OEM service information, tools, and training materials. The information is listed by
manufacturer rather than nameplate. For example, the Ford listings cover Ford, Lincoln,
and Mercury vehicles. The auto manufacturers are listed alphabetically, but the links below
allow you to scroll directly to a specific manufacturer’s listings. Some small volume,
specialty manufacturers (such as, Lotus or Panoz) may not be listed. Most manufacturers’
service information is available via the Internet. Website links are provided. In many
cases, the references also provide toll-free telephone contacts.

Company Contacts

ABCDEFGHIJKLMNOPQRSTUVWXYZ

ACURA
(see Honda)

ASTON MARTIN
Service Information, Go to www.astonmartintechinfo.com
Tools & Training
Information

AUDI
Diagnostic Tool (800) 892-9650 (Equipment Solutions)
Service, Collision Audi has a new website for service information:
and Training www.ebahn.com/audi
Information
After May 1, 2006, the previous erWin website will no longer be
available. The new ebahn website allows access to all documents
for a 3-day, monthly, or yearly subscription for either a single Audi
model or all Audi models.

www.audi.ddsltd.com
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Company Contacts Continued…

The Audi Technical Literature Ordering Center is the central

location for ordering printed technical literature, such as shop
manuals, parts catalogs, and certain training materials for Audi
products. All information can be ordered online and is shipped to the
customer. Also available by calling (800) 544-8021 -- 8.00AM to
8.00PM Eastern Standard Time, Monday through Friday.

Collision and body information are included in Repair Manuals.

BENTLEY
Service information, Go to www.bentleytechinfo.com
tools and training
information

BMW
Diagnostic Tool For special tool purchases and diagnostic computer purchases, call
Central Letter Shop at 1-800-695-0079.
Service & Collision Go to www.bmwtechinfo.com. Contains service manuals back to
Information 1980 models, separate wiring diagrams back to 1984 models, and
TSBs back to 1985 models.

CHRYSLER/DODGE/EAGLE/JEEP/PLYMOUTH
Diagnostic & (800) 801-5420 (SPX Corp. through Miller Special Tools Division); fax
Reprogramming (800) 578-7375
Tool
• DRB III® Scan Tool -- includes DRB III® and Remote
Personal Computer Update Kits - part numbers: CH6020A-AM
and CH6020A-PCUD
• Also requires CH5500 Kit for Transmission Control Modules in
1989-1995 model year vehicles
• DART tool is discontinued

Service & Collision On-line service information as well as printed copies of service
Information information can be purchased at www.techauthority.com. Printed
copies of service information can also be purchased by calling 1-800-
890-4038 (DDS LTD).

Body repair manuals for some 1995 and all 1996 to present domestic
vehicles are included on the Chrysler service website at
www.techauthority.com.

DAEWOO
Diagnostic Tool Equipment Solutions (800) 347-6401
Service & Collision Any Daewoo dealership.
Information
Collision and body information is included in service manuals.

FERRARI
Service Information, Go to www.ferrariusa.com; contact service@ferrariusa.com

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Company Contacts Continued…

Tools & Training
Information

FORD/LINCOLN/MERCURY
Diagnostic Tool Go to www.motorcraft.com, Technical Resources
Reprogramming Go to www.motorcraft.com, Technical Resources
Service & Collision Go to www.motorcraft.com, Technical Resources
Information
Training & Training Go to www.motorcraft.com, Technical Resources
Materials
General Information Go to www.motorcraft.com, Technical Resources

GENERAL MOTORS

BUICK, CADILLAC, CHEVROLET, GEO, GMC, HUMMER, OLDSMOBILE, & PONTIAC

Diagnostic Tool Go to www.gmtechinfo.com or call 1-800-825-5886.
Training & Training Go to www.gmtechinfo.com or call 1-800-825-5886.
Materials
Service & Collision Go to www.gmtechinfo.com or call 1-800-825-5886.
Information
Body and collision information is contained in the body
manual and the collision manual.
Reprogramming Go to www.gmtechinfo.com or call 1-800-825-5886.
Information
I/M Information Go to www.gmtechinfo.com or call 1-800-825-5886.
General Information Go to www.gmtechinfo.com or call 1-800-825-5886.

SATURN
Diagnostic Tool (800) 533-6127 (SPx Corp.)
Service & Collision (800) 272-8876 (MSX, Inc.)
Information
Body and collision information is contained in the body
manual and the collision manual.

HONDA/ACURA
Diagnostic Tool Honda currently offers three options for the purchase of diagnostic
testing tools:

1. Honda Diagnostic System Tablet (HDS Tablet)

2. Teradyne Diagnostic System Pocket Tester (Pocket Tester)
3. Honda Diagnostic System for the PC (HDS Software only)

tionality required to troubleshoot self-diagnostic systems on Honda-

produced OBD II vehicles, with the exception of the Immobilizer
functions.

1. HDS Tablet Tester

Covering all OBD II vehicles, the HDS Tablet tester and related
software can be ordered through Helm, Inc., via the Service Express
Web site (www.serviceexpress.honda.com). After logging on to the

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Company Contacts Continued…

Service Express Web site, click the "Order Diagnostic Tools" button
for more details.

2. Teradyne Diagnostic System Pocket Tester

This is the same tester used by Honda and Acura dealers, and is
available only from Teradyne Diagnostic solutions. For ordering
information, go directly to their Web site (www.teradyne-pocket-
tester.com).

NOTE:

• The software supplied with the Teradyne Pocket Tester is

updated twice during the first year's ownership. If you want
exactly the same update frequency as a Honda or Acura
dealer gets, you must order the Honda Diagnostic System
software package instead of the Teradyne software package.

• Loading the Teradyne software will prevent you from loading

the Honda Diagnostic System software; if you plan to use the
Honda Diagnostic System software, do not load the Teradyne
software.

3. Honda Diagnostic System (HDS) Software package

The HDS software package covers all vehicles from 1992 to current,
except for the Passport and SLX** and includes all the necessary
functions to monitor, diagnose, and reprogram Honda and Acura
control modules, except for Immobilizer functions. The package
includes software to program the HDS Tablet and the Teradyne
Pocket Tester, as well as the PC platform versions.

**Honda Passport and Acura SLX

To read Honda Passport and Acura SLX diagnostic codes, you will
need the Vetronix Mastertech OBD II tester available directly from
Vetronix at 1-800-321-4889, ext 4, or check their Web site at
www.vetronix.com.
Service & Collision Subscribe to Service Express (Honda, or Acura, or both products)
Information directly from the Welcome screen. Access via
www.serviceexpress.honda.com.

Note: You can also get to the Service Express website using either of
these URLs: www.techinfo.honda.com or www.techinfo.acura.com.

The Web site provides access to all active service bulletins back to
the early 1970’s, plus all vehicle service information back to 1990,
including:

• Technical Service Bulletins

• Campaign and Recall Bulletins
• Technician Newsletters
• Body Repair Manuals

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Company Contacts Continued…

• Service Manual procedures
• Wiring diagrams
• Advanced Diagnostic information
• Mode $06 information
• Accessory installation instructions
• Owner’s Manuals
• On-line parts catalogs

Traditional paper-bound Service Manuals, Electrical Troubleshooting

Manuals, and Body Repair Manuals are available from Helm, Inc.
from the Service Express Web site (www.serviceexpress.honda.com).
Click on the "Order Paper Publications" button.
Training materials Information about ordering training information and materials is
available from the Honda Service Express Web site
(www.serviceexpress.honda.com). Simply select "Order Training
Materials" for details.
Control Module To initialize replacement Control Modules on Honda and Acura
Initialization vehicles with Immobilizer you will need a Honda Interface Module
(HIM) and PCM Initialization Software.

Information regarding Control Module Initialization is available from

the Service Express Web site (www.serviceexpress.honda.com), but
you must be an active subscriber to purchase or rent the necessary
tool and software and to obtain the required authorization code. After
signing on, click the "Order Diagnostic Tools" button for details.

Note: The 2006 Civic vehicles will require a next-generation interface

module. This tool will be available 2nd quarter of 2006.
Reprogramming Reprogramming of Control Modules can be accomplished in a couple
different ways.

1. Honda offers SAE J2534 compliant PC software for Honda and

Acura vehicles to be used in conjunction with either a SAE
J2534 pass-through device or Honda Interface Module (HIM)

2. HDS (Honda Diagnostic System) Tablet Tester

Information regarding Control Module Reprogramming is available

from the Service Express Web site (www.serviceexpress.honda.com),
but you must be an active subscriber to purchase or rent the
necessary reprogramming tool and software. After signing on, click
“Order Diagnostic Tools” button for details.

Note: The 2006 Civic vehicles will require a next-generation interface

module. This tool will be available 2nd quarter of 2006.

HYUNDAI
Service Publications Go to "Service Information" on Hyundai's website
& Collision (www.hmaservice.com). For purchase of printed publications,
Information contact: Helm, Inc., 14310 Hamilton Avenue, Highland Park, MI,

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Company Contacts Continued…

48203, (313) 865-5000.
Diagnostic Tool & For "Hi-Scan Pro" scan tool: Contact SPX-Kent Moore, 1-800-345-
Reprogramming 2233, or www.spxkentmoore.com. For Diagnostic and
Reprogramming software updates: Go to "Hi-Scan Updates" on
Hyundai's website (www.hmaservice.com).
Training Materials Go to "Technical Training" on Hyundai’s website
(www.hmaservice.com).
Tools & Equipment Contact SPX-Kent Moore, 1-800-336-6687, or
www.dealerequipment.com.
Special Service Contact SPX-Kent Moore, 1-800-345-2233, or
Tools www.spxkentmoore.com.

INFINITI
(see Nissan)

ISUZU
Diagnostic Tool Tech 2 is the current Isuzu essential scan tool. Tech 2 is available
and through Isuzu Dealer Equipment (SPx) at 888-339-2464.
Reprogramming
Information Go to www.isuzutechinfo.com for Tech 2 and Reprogramming
Information. Additionally, see Services Offered.
Services Offered Go to www.isuzutechinfo.com. Selected “Services Offered” to
inexpensively reprogram your ECM/PCM or inexpensively update your
Tech 2 with Isuzu software.
Service & Collision Go to www.isuzutechinfo.com. Select “IsuzuSource Store” to purchase
Information CD-Rom based information or subscribe and login to view manuals
online.

Collision and body information is included in service manuals.

Training Materials Go to www.isuzutechinfo.com and select “Training Information.”
General For sales related, go to www.isuzu.com.
Information
For service related, go to www.isuzutechinfo.com.

JAGUAR
Diagnostic Tool Go to www.jaguartechinfo.com.
Service & Collision Go to www.jaguartechinfo.com.
Information
Collision and body information is included in service manuals.

KIA
Diagnostic Tool Kia University, 1-866-KIA-TOOLS (1-866-542-8665).

Go to www.kiatechinfo.com.
Service & Collision DDS, 1-866-KIA MANUALS (1-866-542-6268), fax 1-562-698-2788
Information

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Company Contacts Continued…

Collision and body information is included in service manuals.

Go to www.kiatechinfo.com.
Training Kia University, Technical Training Dept. 949-470-7000

Go to www.kiatechinfo.com.
General Information www.kia.com

Go to www.kiatechinfo.com.

LAMBORGHINI
Diagnostic Tool (781) 788-0600
Service & Collision (781) 788-0600
Information

LAND ROVER
Service & Collision Go to www.landrovertechinfo.com
Information
Collision and body information is included in service manuals.
Diagnostic Tool Go to www.landrovertechinfo.com

LEXUS
(see Toyota)

MASERATI
Service Information, Go to www.maseratiusa.com; contact service@maseratiusa.com
Tools, & Training
Information

MAZDA
Diagnostic Tool Go to www.mazdatechinfo.com to obtain ordering information for all
Mazda diagnostic tools. For all 1994-2000 models: New Generation
Star (NGS) Tester; Hickok Customer Care; phone (800) 342-5080, or
(216) 541-8060 or a distributor in your area. For all 1997 and newer
models: Worldwide Diagnostic System (WDS); Call (800) ROTUNDA
(768-8632) which is menu driven; select option 4 for assistance by a
WDS sales representative.
Reprogramming Go to www.mazdatechinfo.com for subscription information for
access to Mazda Module Reprogramming.
Service & Collision Go to www.mazdatechinfo.com to obtain ordering information for all
Information service and body repair manuals available from Mazda. Collision and
body information is included in the body manual.
Special Service Go to www.mazdatechinfo.com to obtain ordering information for all
Tools Mazda Special Tools or contact American Kowa Seiki customer
service at (800) 824-9655. Additional Service Equipment is available
by contacting Mazda Service Equipment at 1-877-768-6657.

MERCEDES-BENZ
Diagnostic Tool Go to www.startekinfo.com.

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Company Contacts Continued…

(800) FOR-MERCEDES – Manufacturer tool available now.
Service & Collision Go to www.startekinfo.com.
Information
(800) FOR-MERCEDES

Limited capability tools are also available for Mercedes-Benz vehicles

through Assenmacher Specialty tools (800-525-2943) and Snap-on
Diagnostics (800-775-0894)
Collision and body information is included in service manuals.

MINI
Diagnostic Tools, Go to www.minitechinfo.com.
Service & Collision
Information, &
Training Materials

MITSUBISHI
Diagnostic Tool (888) 727-6672 - 2 (SPX Corp)
Service & Collision Go to www.mitsubishitechinfo.com to access the Mitsubishi Service
Information Information Retrieval website featuring: factory service manuals
back to 1992 models; Technical Information Manuals; Body Repair
Manuals; TSBs, recalls, and service campaigns back to 1983 models;
OBD II information; technical training modules; PCM reprogramming
information; and links to vendors for factory tools and printed
information/manuals.

NISSAN/INFINITI
Diagnostic Tool (800) 662 2001 (SPX Corp. through TECH MATE)
Training Materials Nissan/Infiniti training materials are available for purchase on the
Service Information website www.nissantechinfo.com. Included are:
core course student books and instructor guides; web-based training
courses in PDF for download; training videos; new model student
books and instructor guides for 2002 to present.
Service & Collision Go to www.nissantechinfo.com for 1994 and newer model Nissan
Information information or www.infinititechinfo.com for 1994 and newer model
Infiniti information. These websites contain both emissions and non-
emissions information.

Printed materials can be ordered at (440) 572-0725 (Resolve Corp.)

for 1999 and earlier models. Printed materials and CD-ROMs for
2000 and newer models can be ordered via the websites.

Body and collision information is usually contained in the body

manual. However, commencing with the 2002 model year vehicles,
as a vehicle receives a major model change, the body/collision repair
information will be included in the service manual.

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Company Contacts Continued…

PORSCHE
Diagnostic Tools, Go to techinfo.porsche.com for both emissions and non-emissions
Service Information related information and factory tools.
& Collision
Information
Collision and body information is included in service manuals.

SAAB
Diagnostic Tool Go to www.saabtechinfo.com.
Service & Collision Go to www.saabtechinfo.com.
Information
Collision and body information is included in the Workshop
Information Manual.

SATURN
(see General Motors)

SCION
(see Toyota)

SUBARU
Diagnostic Tool 1-866-213-4690 (SPX Kent-Moore Corp. for Subaru)
or subaru.spx.com
Service & Collision Body and collision information is contained in the service manuals.
Information
For all web based electronic service information and online ordering
of non-electronic service information, go to Subaru's Technical
Information System web site at techinfo.subaru.com.

Service information available on CD, paper based manuals, as well as

technical training materials, may also be ordered by calling Service
Technical Information Company at (866) 428-2278 within the U.S.
and (586) 783-4376 outside the U.S.

SUZUKI
Diagnostic Tool Through any Suzuki Dealer or
SPX Kent-Moore Corporation (800) 345-2233
Service & Collision Collision and body information is included in service manuals.
Information
Go to www.suzukitechinfo.com.

TOYOTA/SCION/LEXUS
Diagnostic Scantool Call (800) 933-8335 (Owatona Tool Company, a division of SPX
& Special Service Corp.)
Tools
Service & Collision For web based service information, go to the
Repair Information Toyota/Lexus Technical Information System (TIS)
website at techinfo.toyota.com OR techinfo.lexus.com for
all Toyota & Lexus vehicles. This website contains all
service information back to 1990 models and TSBs back
to 1987 models. The website also contains accessory &

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Company Contacts Continued…

audio information, VIN decoders, maintenance schedules
and collision repair information. The website offers
electronic access to technical training information, access
to an "on-line" Special Service Tool catalog and all
information necessary to purchase service and training
items not available in electronic format.

For paper based service information, and all other service support
materials not available electronically on TIS, call the Toyota Material
Distribution Center at (800) 622-2033. A catalogue of available
materials is available on the TIS website homepage.

NOTE: Both collision and body information is included in

the collision repair manual.

Powertrain Beginning with some 2001 models and expanding to all models by
Reprogramming 2007, Toyota/Scion/Lexus vehicles have flash reprogrammable
powertrain ECMs.

Reprogramming is only performed if a Technical Service Bulletin or

Service Campaign provides direction to do so. Flash reprogramming
can be accomplished using a scantool or a PC and a “Toyota
validated” J2534-1 interface.

Scantool Reprogramming: Toyota/Scion/Lexus ECMs can be

reprogrammed using either the Toyota/Lexus factory scantool, or the
Vetronix Mastertech scantool. The ECM reprogramming function is
only available with the authentic Toyota factory scantool software
which runs on either of the above mentioned scantools. Scantool
software version requirements are specified in applicable Technical
Service Bulletin/Service Campaign documents.

The Toyota/Lexus factory scantool and/or authentic factory software

program cards can be purchased through SPX Corp. To order, call
(800) 933-8335 and request P/N 01001271 for the Toyota/Lexus
factory scantool including factory software program card, or P/N
01002593-005 for the "stand alone" program card. Program cards
are provided with the latest production version software available at
time of purchase. Program card can be used with both the factory
scantool and Vetronix Mastertech.

Vehicle recalibration requires use of the following:

• Personal Computer running a Microsoft Windows 9X/2000/XP

or later operating system
• Toyota Diagnostic Tester or Vetronix Mastertech Scantool
• PC Interface Cable (P/N 01001090) to transfer data from PC
to scantool
• Calibration CD (00456-REPRG-001)

J2534 Reprogramming: Toyota/Scion/Lexus ECMs that can be

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reprogrammed with a scantool can also be reprogrammed using a PC
and “Toyota validated” J2534-1 interface. Vehicle recalibration
requires the use of the following:

• Toyota validated J2534 interface

• Toyota Calibration Update Wizard software (available on
calibration CD)
• Personal Computer running Microsoft Windows 2000/XP or
later operating system
• Calibration CD (00456-REPRG-001)

A list of Toyota validated J2534-1 interfaces is available through a

link on the Toyota/Scion/Lexus TIS service information website log-in
page. Go to techinfo.toyota.com or techinfo.lexus.com and follow the
link entitled Vehicle Reprogramming. TOYOTA RECOMMENDS USING
ONLY VALIDATED INTERFACES THAT APPEAR ON THIS LIST.

Obtaining Calibration CDs: Calibration CDs are compatible with the

above mentioned scantools and J2534-1 interfaces. CDs contain all of
the most current vehicle calibration files, applicable TSBs, Calibration
Update Wizard application software, and instructions for use.
Calibration CDs can be ordered through the Toyota Material
Distribution Center at (800) 622-2033; order P/N 00456-REPRG-001.

VOLKSWAGEN
Diagnostic Tool (800) 892-9650 (Equipment Solutions)
Service, Collision VW has a new website for service information: www.ebahn.com/vw
and Training
Information After May 1, 2006, the previous erWin website will no longer be
available. The new ebahn website allows access to all documents for
a 3-day, monthly, or yearly subscription for either a single VW model
or all VW models.

www.vw.ddsltd.com

The Volkswagen Technical Literature Ordering Center is the

central location for ordering printed technical literature, such as shop
manuals, parts catalogs, and certain training materials for
Volkswagen products. All information can be ordered online and is
shipped to the customer. Also available by calling (800) 544-8021 --
8.00AM to 8.00PM Eastern Standard Time, Monday through Friday.

Collision and body information are included in Repair Manuals.

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Company Contacts Continued…

VOLVO
Diagnostic Tool SPX Corporation
Service Solutions
28635 Mound Road
Warren, Michigan 48092-3499
1-800-345-3399
or go to www.volvotechinfo.com.
Service & Collision Service: www.volvotechinfo.com
Information
Collision: www.volvotechinfo.com Collision and body information is
included in service manuals

Collision Training: www.I-CAR.com

Copyright ©2001-2006 NASTF. All Rights Reserved.

For more information, contact John Cabaniss, jcabaniss@aiam.org

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