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    Telecalling Tips

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    romeoyahoo
    Telemarketing is a powerful sales tool that uses the telephone for direct sales and allows businesses to reach prospective customers. There are two main types of telemarketing: inbound, where customers contact the company, and outbound, where companies contact potential customers. Effective telemarketing requires having a clear objective for each call, using the right words to make a good first impression, rehearsing an script to answer likely questions, keeping calls short to respect people's time, being persistent, and ensuring good follow-up customer service.

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    Telecalling Tips

    Uploaded by

    romeoyahoo
    12K views2 pages
    Telemarketing is a powerful sales tool that uses the telephone for direct sales and allows businesses to reach prospective customers. There are two main types of telemarketing: inbound, where customers contact the company, and outbound, where companies contact potential customers. Effective telemarketing requires having a clear objective for each call, using the right words to make a good first impression, rehearsing an script to answer likely questions, keeping calls short to respect people's time, being persistent, and ensuring good follow-up customer service.

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    Marketing Tips

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    Telemarketing is a powerful sales tool that uses the telephone for direct sales and allows businesses to reach prospective customers. There are two main types of telemarketing: inbound, where customers contact the company, and outbound, where companies contact potential customers. Effective telemarketing requires having a clear objective for each call, using the right words to make a good first impression, rehearsing an script to answer likely questions, keeping calls short to respect people's time, being persistent, and ensuring good follow-up customer service.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as TXT, PDF, TXT or read online from Scribd
    Download as txt, pdf, or txt
    12K views2 pages

    Telecalling Tips

    Uploaded by

    romeoyahoo
    Telemarketing is a powerful sales tool that uses the telephone for direct sales and allows businesses to reach prospective customers. There are two main types of telemarketing: inbound, where customers contact the company, and outbound, where companies contact potential customers. Effective telemarketing requires having a clear objective for each call, using the right words to make a good first impression, rehearsing an script to answer likely questions, keeping calls short to respect people's time, being persistent, and ensuring good follow-up customer service.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as TXT, PDF, TXT or read online from Scribd
    Download as txt, pdf, or txt
    of 2

    Telemarketing tips

    Telemarketing is a discipline that is fast gaining ground and is being seen as a


    powerful tool to leverage business. Telemarketing uses the telephone in direct
    sales. Today, people with busy lifestyles and those who might be hard-pressed for
    time have the option of conducting business over the telephone. Businesses with
    aggressive sales targets are becoming savvy, and using this to their advantage.

    Telemarketing is seen as an effective means to reach a prospective customer. Types


    of telemarketing that come under the purview of direct marketing are-

    Inbound telemarketing: in which a customer gets in touch with the company that is
    selling the products and the services he wants.

    Outbound telemarketing: in which the company makes the first move and contacts
    potential customers to sell its products and services.

    Whatever your job is, there may come a time when you have to use the telephone to
    communicate with customers. Here are a few tips to help you make effective calls.

    * Calls you initiate can be for prospecting, arranging appointments, or for direct
    selling. Before you place the call, ascertain your main purpose. You need to have
    a clear objective before you set out.

    * Your choice of words, and language play a major role. Saying the right words
    helps create a good first impression.

    * A good script can help you clinch a deal. Have a script in place with answers to
    some of the likely questions you could be asked. Your script can include important
    points or detailed answers.

    * Rehearse the opening lines and practice the sales call on someone you know.
    Fine-tune by basing it on the inputs from your guinea pig.

    * Be gracious and willing to answer any questions and doubts that the customer may
    have.

    * In case of a 'cold call', find out if the customer is interested in continuing


    the conversation before you launch out. If the person is busy, suggest a time when
    you can call up later.

    * Keep the conversation short. Get to the point quickly as attention spans over
    the telephone are short and people can be in a hurry to get back to work.

    * Determine how many calls you will make per day and have a target you can work
    towards.

    * Make as many calls as possible. Since everyone you call may not end up buying,
    the number of calls you make will determine your chances of success.

    * Ensure that your caller list includes prospects that qualify. Before you put
    someone on your list, ensure that the person fits your target customer profile.

    * Be persistent.

    * Be efficient in providing post sales customer care and service. Efficient


    follow-up is necessary.
    * Ensure that you deliver what you have promised. Mail important brochures, forms
    etc promptly.

    Remember that through telemarketing you can reach more people than you could
    otherwise. So use the telephone to get connected and stay connected!

    - Vaibhav Ahuja

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