MDP 1

Basic Shift Management Entrance Exam Paper A

QRG/Crew Stations 1. What is the correct weight of a finished regular shake? a. b. c. d. e. 315 grams +/- 5g 320 grams +/- 5g 330 grams +/- 5g 335 grams +/- 5g 360 grams +/- 5g

2. What is the defrost time of Toasted deli sandwich rolls? a. b. c. d. e. 2 hours 3 hours 4 hours 6 hours 12 hours

3. How much milk must be added to an Oatso Simple? a. b. c. d. e. 80 mls 120 mls 140 mls 160 mls 180 mls

4. How much tartare sauce is dispensed onto a Filet-o-fish? a. b. c. d. e. 10 mls 20 mls 25 mls 30 mls 40 mls

5. What is the temperature of the top platen of the clamshell grill? a. b. c. d. e. 177C 179C 188C 215C 218C

6. What is the calibration standard for soft serve? a. b. c. d. e. 150g in 9 seconds 155g in 9 seconds 160g in 9 seconds 165g in 9 seconds 170g in 9 seconds

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7. What should the minimum internal temperature of cooked beef be? a. b. c. d. e. 60C 63C 68C 70C 75C

8. What temperature should the UHC be set at for main menu? a. b. c. d. e. 63C 79C 85C 90C 93C

9. What is the syrup pump pressure for bulk Coke? a. b. c. d. e. 60 65psi 65 70psi 70 90psi 75 80psi 80 85psi

10. What is the flow rate for a standard Coke valve? a. b. c. d. e. 150ml in 4 seconds 150ml in 5 seconds 150ml in 6 seconds 150ml in 8 seconds 150ml in 10 seconds

11. What is the cooking time for chicken patties? a. b. c. d. e. 185 seconds 195 seconds 200 seconds 215 seconds 225 seconds

12. What is the holding time for streaky bacon in the UHC during the breakfast shift? a. b. c. d. e. 10 minutes 20 minutes 30 minutes 40 minutes 60 minutes

13. What is the secondary shelf life (including defrost) of frozen buns once removed from the freezer? a. b. c. d. e. 24 hours 36 hours 48 hours 72 hours 96 hours

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14. What is the shredded lettuce yield? a. b. c. d. e. 27-31 sandwiches per kg 30-33 sandwiches per kg 31-35 sandwiches per kg 33-37 sandwiches per kg 35-39 sandwiches per kg

15. What is the maximum holding time for scrambled eggs in the UHC? a. b. c. d. e. 5 minutes 10 minutes 15 minutes 20 minutes 25 minutes

16. What is the finished product weight of a flurry? a. b. c. d. e. 150g 155g 160g 165g 170g

17. What is the maximum stacking height of 10:1 meat in the freezer? a. b. c. d. e. 4 8 6 9 12

18. What is the shelf life of a Premium salad once it has been made up? a. b. c. d. e. 4 hours 6 hours 8 hours 12 hours 24 hours

19. What is the freeze down time for reach in freezers? a. b. c. d. e. 45 minutes 60 minutes 80 minutes 90 minutes 120 minutes

20. How often should the temperature calibration on the UHC be checked? a. b. c. d. e. Daily Twice weekly Weekly Monthly Quarterly

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21. What is the tempering time for lettuce? a. b. c. d. e. 30 minutes 1 hour 1 hour 30 minutes 2 hours 3 hours

22. What is the Big Mac Sauce Yield? a. b. c. d. e. 34-36 servings per tube 36-38 servings per tube 40-42 servings per tube 44-46 serving per tube 46-48 serving per tube

23. What is the calibration standard for milkshake syrups? a. b. c. d. e. 15ml oz in 1 sec 300ml oz in 1 sec 30ml oz in 5 sec 30ml oz in 10 sec 30ml oz in 20 sec

24. What is the cooking time for 1 porridge in either a 1000 or 1100 watt microwave? a. b. c. d. e. 75 seconds 78 seconds 80 seconds 82 seconds 84 seconds

25. What is the recommended Toasting time for a Toasted Deli roll? a. b. c. d. e. 15 seconds 20 seconds 21 seconds 30 seconds 31 seconds

26. What is the cooking time for 1 set of Pancakes in either the 1000 or 1100 watt microwaves? a. b. c. d. e. 40 seconds 45 seconds 50 seconds 55 seconds 60 seconds

27. What is the temperature of the deli steamer? a. b. c. d. e. 171C 176C 185C 193C 196C

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28. What is the cooking time for folded eggs? a. b. c. d. e. 25 seconds 30 seconds 35 seconds 40 seconds Use visual characteristics

29. What is the minimum shelf life on arrival at store of shell eggs? a. b. c. d. e. 15 days 20 days 45 days 60 days 90 days

30. How much ketchup is dispensed on a Quarter Pounder with cheese? a. b. c. d. e. 10 mls 15 mls 20 mls 25 mls 30 mls

31. How much ice cream should be placed on a Mix n Muddle dessert? a. b. c. d. e. 70g 75g 80g 85g 90g

32. What is the maximum time for removing 10:1 meat from the grill? a. b. c. d. e. As quickly as you can after the clam rises 15 secs 12 secs 18 secs 20 secs

33. What is the warm up time for the UHC? a. b. c. d. e. 15 mins 20 mins 25 mins 30 mins 45 mins

34. What is the warm up time for a fry vat? a. b. c. d. e. 20 mins 30 mins 45 mins 60 mins 90 mins

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35. What is the minimum cooking time for 10:1 meat? a. b. c. d. e. 41 secs 42 secs 43 secs 44 secs 46 secs

36. What is the cooking time for hash browns? a. b. c. d. e. 165 seconds 160 seconds 175 seconds 185 seconds 195 seconds

37. What is the defrost time for Breakfast Muffins in the defrost rack? a. b. c. d. e. 4 hours 8 hours 2 hours 12 hours 16 hours

38. What is current fry yield? (Regular servings per 100kg) a. b. c. d. e. 868-888 888-908 878-908 888-898 868-908

39. How long do cheese slices need to be tempered for? a. b. c. d. e. 30 minutes 1 hour 2 hours 3 hours 4 hours

40. How many meatballs are placed on a Meatball Preset? a. b. c. d. e. 5 6 7 8 9

41. What is the minimum shelf life of Chicken McNuggets? a. b. c. d. e. 30 days 40 days 50 days 60 days 70 days

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42. How much salt does the Accusalt dispense? a. b. c. d. e. 1g 2.5 g 4g 4.5 g 5g

43. When making up Chicken Salad Deli presets what is the maximum amount of presets per pot? a. b. c. d. e. 6 8 10 12 15

44. What is the shelf life of eggs once cracked? a. b. c. d. e. 15 minutes 30 minutes 45 minutes 60 minutes 120 minutes

45. What is the warm up time for the Apple Pie Merchandiser? a. b. c. d. e. 30 minutes 45 minutes 60 minutes 90 minutes 120 minutes

46. Why should you never place 2 baskets of French fries into the same vat at the same time? a. b. c. d. e. The cooking time will be reduced The fries will be overcooked The fries will be undercooked The vat temperature will drop too low c & d only

47. How much brown sauce should be dispensed on a bacon roll? a. b. c. d. e. 10 ml 15 ml 20 ml 25 ml 30 ml

48. What is the defrost time for pre-cooked pancakes? a. b. c. d. e. 1 hours 2 hours 8 hour 12 hours 24 hours

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49. What is the shelf life of sweet chilli sauce on the Deli station? a. b. c. d. e. 8 hours 12 hours 48 hours 24 hours 72 hours

50. What is the tray capacity of Filet-o-Fish in the UHC?( per 1/3 tray) a. b. c. d. e. 4 6 8 12 16

51. What is the minimum shelf life on arrival to store of salad leaves and tomatoes? a. b. c. d. e. 2 days 3 days 4 days 5 days 6 days

52. What is the weight of a medium fries portion? a. b. c. d. e. 88g 96g 114g 125g 172g

53. What is the maximum holding time for coffee beans in the machine? a. b. c. d. e. 12 hours 24 hours 7 days 14 days 21 days

54. What is the minimum shelf life of Brown Sauce? a. b. c. d. e. 30 days 45 days 60 days 75 days 90 days

55. Filet portions should be salted prior to placing onto the dressed bun? a. True b. False 56. When putting away a delivery, within what time must frozen meat products be put away? a. b. c. d. e. 20 minutes 30 minutes 45 minutes 60 minutes As quickly as you can

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57. The mustard dispenser is only filled halfway because: a. b. c. d. e. It dries out and forms a skin It is very expensive It might be split There should be room to dilute it All of the above

58. What is the warm up time for a regular toaster? a. b. c. d. e. 15 minutes 20 minutes 30 minutes 45 minutes 60 minutes

59. Where should the temperature of your delivery be taken? a. b. c. d. e. On the tailgate before it is lowered On the tailgate after it has been lowered At the back door On the lorry In the back yard

60. What is the minimum shelf-life of semi-skimmed milk bottles on arrival at the restaurant? a. b. c. d. e. 3 days 4 days 5 days 6 days 7 days

61. How often should the roller tension be checked on the Vertical Toaster? a. b. c. d. e. Daily Weekly Monthly Quarterly 6 Monthly

62. How long does it take dehydrated onions to rehydrate? a. b. c. d. e. 1 hour 2 hours 3 hours 4 hours 5 hours

63. What is the shelf life of Chicken Nugget BBQ dips? a. b. c. d. e. 20 days 40 days 30 days 60 days 90 days

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64. What is the shelf life of Curry dips? a. b. c. d. e. 20 days 40 days 30 days 60 days 90 days

65. What is the Water pressure set at on the Rapid Steamer? a. b. c. d. e. 5- 10psi 10-20psi 20-30psi 28-30psi 30-40psi

66. A large portion of fries should weigh? a. b. c. d. e. 160 grams 172 grams 180 grams 182 grams 185 grams

67. Two Deli Chicken presets should steam for 42 seconds? a. True b. False 68.What is the cooking time of Chicken McNuggets? a. b. c. d. e. 3 minutes 15 seconds 3 minutes 30 seconds 3 minutes 45 seconds 4 minutes 4 minutes 15 seconds

69. What is the shelf life for reconstituted onions in the grill area? a. b. c. d. e. 1 hour 2 hours 4 hours No limit None of the above

70. What is the warm up time for Regular toasters? a. b. c. d. e. 15 minutes 20 minutes 30 minutes 45 minutes 60 minutes

71. What is the minimum recommended shelf life of pickles on arrival at the restaurant? a. b. c. d. e. 30 days 45 days 60 days 90 days 120 days

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72. What is the shelf life of Vittel Water? a. b. c. d. e. 30 days 45 days 90 days 120 days None of the above

73.What is the shelf life of Fruit Shoots? a. b. c. d. e. 60 days 70 days 80 days 90 days 100 days

74. At what temperature range is the recovery time checked on electric vats? a. b. c. d. e. 131-158 C 135-163 C 138-165 C 140-165 C 145-173 C

75.What is the fast flow water flow rate for all sugar-based syrups? a. b. c. d. e. 300 ml in 4 seconds 300 ml in 5 seconds 500 ml in 4 seconds 600 ml in 6 seconds None of the above

76. What is the shelf life of Fanta Orange? a. b. c. d. e. Indefinite 40 days 60 days 90 days None of the above

77. What is the amount of mustard on a Quarter Pounder? a. b. c. d. e. 0.5ml 0.6ml 0.7ml 0.8ml 0.9ml

78.The shelf life of Pancakes is 90 days? a. True b. False 79. The bottom of the grill should be 135c when Scrambling Eggs? a. True b. False

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80. One portion of porridge cooks for 78 seconds in a 1000-watt oven? a. True b. False 81.How much sandwich sauce is dispensed onto a McChicken Sandwich? a. b. c. d. e. 10ml 15ml 18ml 20ml 25ml

82. What is the shelf life of Heinz Bulk Ketchup? a. b. c. d. e. 30 days 60 days 90 days 120 days 180 days

83. How often should a Full Maintenance Check be completed on the Fryers? a. b. c. d. e. Daily Twice weekly Weekly Monthly Quarterly

84. What is the defrost time for streaky bacon? a. b. c. d. e. 1 hour 4 hours 7 hours 24 hours 48 hours

85. A customer complains of dry scrambled eggs. What could be the cause? a. b. c. d. e. Eggs not at room temperature when cooked Eggs left on grill too long Eggs not scrambled long enough Raw eggs out of time at dressing table None of the above

86. What is the shelf life of McChicken Patties on arrival at the restaurant? a. b. c. d. e. 30 days 45 days 50 days 60 days 90 days

87. A customer complains their hash browns are dark, greasy and soggy. What is the possible cause? a. b. c. d. e. The customer standards are too high The shortening is too old The customer bought it 20 minutes ago The product has been left over the vat too long b & d only

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88. What should you do with unused shell eggs at the end of the breakfast shift? a. b. c. d. e. Put them Put them Put them Put them Put them in the Chiller in the Chiller and use first next day in the Red Bin in the Freezer for 30 minutes in the backroom bin and enter as raw waste in the ISP

89. If frozen buns are taken out of the freezer at 11.30 on the 5th of June they should be discarded: a. b. c. d. e. 11.30 6th of June 17.30 6th of June 11.30 7th of June 11.30 8th of June 11.30 9th of June

90. Product Temperatures should be checked whilst the cages are at ground level on the vehicles tailgate a. True b. False

Transition to Management

91. We can respect people if we... a. b. c. d. e. Value others points of view Take time to develop positive relationships Invest in the development of others so they can reach their full potential Treat others with respect and dignity All of the above

92. As a Shift Manager you are responsible for the following when running the shift a. b. c. d. e. Quality and Service Cleanliness Profit All of the above A & B only

93. We strive to be the best if we a. b. c. d. e. Are committed to an excellent customer experience every time Have a relentless can do attitude Strive to exceed goals and targets for standards of performance All of the above None of the above

94. In which year did McDonalds open it first Restaurant in the UK? a. b. c. d. e. 1974 1975 1976 1977 1978

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95. The Big Mac was introduced to the menu in what year? a. b. c. d. e. 1966 1967 1968 1969 1970

Area Management

96. Which of these tasks is an A priority and should be dealt with immediately? a. b. c. d. e. Stock up the cold cups when half full Clean the ceiling vents Fix the crew stereo Deal with a spillage on the dining area Do tomorrows floor plan

97. Which of these tasks is an A priority and should be dealt with immediately? a. b. c. d. e. Overheld food in the production bin One of the toaster timers has stopped working The freezer needs pulling The Muffins for tomorrows breakfast shift need getting out of the freezer to defrost A and D only

98. I will pass an SOC if I fail one of the critical factors but get an overall score of 92%. a. False b. True 99. What system do we have, when running an area, for prioritising tasks? a. b. c. d. e. 1 ,2 ,3 ,4 ,5 A, B, C X, Y, Z Six Steps We dont have a system
st nd rd th th

100. Which of the following is a Danger Zone? a. b. c. d. e. 3 or more cars in the Drive Thru queue 4 or more cars in the Drive Thru queue 5 or more cars in the Drive Thru queue 10 or more cars in the Drive Thru queue A queue of cars out of the car park

101. What should the pass rate be for the Critical Factor on all SOCs? a. b. c. d. e. 80% 85% 90% 95% 100%

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102. What is stocking for 24/2? a. b. c. d. e. Stocking up for 24 hours of dry stock and 2 hours of chilled and frozen stock Stocking up for 24 hours of paper stock and 2 hours of food Stocking up for 24 hours of dry and frozen stock and 2 hours of chilled stock Stocking up for 24 hours of dry stock and 2 hours of buns and shake mix Stocking up for 24 hours of all stock and checking the levels every 2 hours

103. A travel path should be conducted every a. b. c. d. e. 10 minutes 20 minutes 30 minutes 40 minutes 60 minutes

104. The ABC of Training is: a. b. c. d. e. Able Begin - Clarify Able Breakdown Clarify Attention Begin Clarify Attention Bewilder Check Attention Breakdown Check

105. What can you do to improve order accuracy? a. b. c. d. e. Listen carefully to customers Repeat the order back to the customer Enter the order accurately into the till Double check the order before presenting it to the customer All of the above

106. Two types of follow up are a. b. c. d. e. Open and closed Verbal and visual Follow in and follow out Primary and secondary Regular and extra

107. Which of the following could cause queues on the front counter a. Crew not positioned correctly b. Friendly crew c. Crew not following the correct procedures d. All of the above e. A and C only 108. How many SOCs do I need to pass on each area? a. b. c. d. e. 16 1 4 2 18

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109. What are Aces? a. b. c. d. e. Crew that take short cuts Underperformers Crew you can rely on and who meet the standards of performance consistently Bossy crew All of the above

110. The four ways to build trust are a. b. c. d. Keep commitments, Be open, Be competent, Act in others best interests Keep promises, Keep secrets, Look after yourself, Have favourites Keep commitments, Make people laugh, Have fun on shift, Be serious when the boss is around Count the safe accurately, Make sure you till is never down, Corrective coach, Give retraining slips if the crew till are short e. Keep commitments, Lead by example, Shout at crew who get it wrong, Say Thank you at the end of the shift

111. What are the 3 Cs? a. b. c. d. e. Cleanliness, Co operation, Co ordination Cleanliness, Communicate, Crew Meetings Communication, Co operation, Co ordination Communication, Clean as you go, Carry on Communication, Co operation, Clean as you go

112. What is the decision making process? a. b. c. d. e. Observe, Take action, ABC, Follow through Observe, Prioritise, Decide, Communicate Observe, ABC, Travel Paths, To do lists Observe, Communicate, Decide, Prioritise Observe, Pre Shift, Delegation, Post Shift

113. Which of the following is a Danger Zone? a. b. c. d. e. Less than 5 orders of fries prepared Less than 4 orders of fries prepared Less than 3 orders of fries prepared Less than 2 orders of fries prepared Less than 1 order of fries prepared

114. Which of the following is Danger Zone? a. b. c. d. e. 3 or more cars in the Drive Thru queue 3 or more labels printed on the Deli printer 3 or more customers in a queue at the front counter 3 or more cars in the Drive Thru queue All of the above

115. Which of the following is not a Job Specific SOC? a. b. c. d. e. Hygiene & Food Safety DPSC Delivery Filtering Milkshake & Soft Serve machine

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Taste of Quality

116. What do you need to conduct the pyrometer ice check? a. b. c. d. e. Pyrometer, cold cup filled with ice and cold water, needle probe Pyrometer, flurry filled with ice cream and cold water, needle probe Pyrometer, hot cup filled with ice and cold water, box checker Pyrometer, hot cup filled with ice and cold water, needle probe Pyrometer, hot cup filled with ice and cold water, grill probe

117. How much salt is dispensed using an accusalt? a. b. c. d. e. 1g 2g 2.25g 2.5g 5g

118. What is the maximum amount of time that a product can be left to drain over the vat? a. b. c. d. e. 0-5 seconds 5-10 seconds 10-15 seconds 15-20 seconds 20-25 seconds

119. What should blue polythene gloves be used for? a. Handling mix and eggs b. Handling raw shell eggs only c. Handling mix and salads d. Handling eggs and raw beef e. Completing a waste count only 120. What order should products be put away on deliveries? a. b. c. d. e. Chilled, Frozen (Meat, Buns, Desserts, Potato products), Dry Frozen (Meat, Buns, Desserts, Potato products), Dry, Chilled Frozen (Meat, Buns, Desserts, Potato products), Chilled, Dry Meat/Chicken, Chilled, Frozen, Dry, Bulk Coke Meat/Chicken, Frozen, Chilled (Shake mix first), Dry, Bulk Coke

121. Which of the following are characteristics of old cooking oil? a. b. c. d. e. Dark colour Excessive smoking Slow, lazy bubbles Sour taste All of the above

122. Can the digital display outside the main freezer and chiller be used for to measure the air and product temperature of these units? a. Yes all the time b. No they never work c. Yes for the second and third reading of the day, if they are within 1C of the actual air and product temperatures taken with a pyrometer on the first check of the day d. Yes if an engineer has checked them out e. Yes if you cant find the pyrometer

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123. It is considered Gross Misconduct to falsify DPSC records? a. True b. False 124. A medium setting of 450g on the Arch Fryer will produce 5 small fries? a. True b. False 125. If you are selling greasy/soggy fries, the problem could be: a. b. c. d. e. Computer is not working Fries have dehydrated Fryer has slow recovery time Shortening is too cold All of the above

126. What is the minimum cooking time for sausage patties? a. b. c. d. e. 63 seconds 42 seconds 66 seconds 60 seconds 46 seconds

127. What are the 6 enemies of shortening? a. b. c. d. e. Carbon, heat, salt, nitrogen, air, bubbles Bubbles, smoke, decomposition, salt, detergent, carbon Carbon, heat, air, water, salt, detergent Carbon, cold air, water, salt, detergent, bubbles Hair, water, chemicals, carbon, air, salt

128. What is the maximum removal time for 4:1 meat? a. b. c. d. e. 15 seconds 12 seconds 5 seconds 10 seconds 20 seconds

129. The Deli station preset rail temperature should be a. 2C to 4C taken using the air probe b. 2C to 4C taken using the grill surface probe c. -7C to -9C taken using the air probe d. -7C to -9C taken using the grill surface probe e. -7C to -9C taken using the needle probe 130. What temperature should the cooking oil be at when you filter the vats? a. b. c. d. e. Below 50C 100C 182C 225C Cooking temperature

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131. A minimum of how many people should be scheduled to accept a delivery? a. b. c. d. e. 3 Depends on the availability of the staff 1 2 4

132. Which of the following is not a grill production mode? a. b. c. d. e. Call as needed Pull lay Bun Lay Continuous Bun drop

133. What temperature should the cooking oil be at when the vats are dropped? a. b. c. d. e. Below 50C 100C 182C 225C Cooking temperature

134. Which statement best describes why we wear clear gloves? a. b. c. d. e. Clear gloves protect the hands from bacteria on the food Clear gloves protect the hands from chemicals Clear gloves protect the food from bacteria on the hand Clear gloves keep the hands clean None of the above

135. Who can take the temperatures of frozen and chilled food during a delivery? a. b. c. d. e. Any crew person Only the driver Only the Shift Manager The Shift Manager or a trained Delivery Person Only the First Assistant or above

First Aid

136. How would you treat a minor burn? a. b. c. d. e. Put on burn cream Cover with plastic such as cling film Put burn under cold water for at least ten minutes Apply tight dressing Put burn under hot water for at least ten minutes

137. What is the sequence for giving an unconscious casualty chest compressions? a. b. c. d. e. 2 rescue breaths, 15 chest compressions, 2 rescue breaths 30 chest compressions, 2 rescue breaths, 30 chest compressions 2 rescue breaths, 30 chest compressions, 2 rescue breaths 5 chest compressions, 5 rescue breaths, 5 chest compressions None of the above

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138. Shift Managers need to attend a First Aid refresher course. a. b. c. d. e. Every year Every 2 years Every 3 years Every 5 years Every 8 years

139. Which of the following are symptoms of shock? a. b. c. d. e. Rapid pulse, pale cold clammy skin Slow pulse, pale cold skin and sweating Anxiety, swelling of tongue and throat Breathlessness, sense of impending doom, blueness at lips Sore arms

140. What position do you put a person is who you suspect may be suffering from a heart attack? a. b. c. d. e. Raise legs higher than heart Half sitting position with knees bent On side, with arm supporting head On chair, arm supporting head, leaning forward Ask them to stand up and then put one hand on their head

Food and Restaurant Safety

141. What are the ideal storage conditions for dry foods? a. Humid, cool, clean, rodent proof b. Well ventilated, cool, clean and rodent proof c. Dark, cool, clean and pest free d. Cool, clean, warm and pest free e. Cool, tidy, warm and humid 142. Which of the following would most likely indicate that the cause of illness was a toxic chemical? a. b. c. d. e. Onset: 30 minutes. Symptoms: vomiting and abdominal pain Onset: 4 hours. Symptoms: diarrhoea and some abdominal pain Onset: 8 hours. Symptoms: vomiting and neck pain Onset: 12 hours. Symptoms: prostration and abdominal pain Onset: 24 hours. Symptoms: vomiting and abdominal pain

143. Which of the following are signs of mouse infestation? a. b. c. d. e. Droppings Dead bodies Gnawed pipes Empty bait boxes All of the above

144. What is HACCP? a. An important part of the new Crew orientation b. A management system which identifies, evaluates and controls hazards which are significant for food safety c. A new production mode for BOP stores d. The law regarding how much fat is allowed in certain food e. HACCP is only dealt with by the Operations Consultant or Franchisee

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145. The onset time for Bacterial Food Poisoning is usually a. b. c. d. e. 1 to 2 hours 1 to 36 hours 5 to 20 hours 48 hours or more 1 week or more

146. Refrigerated storage destroys food poisoning bacteria a. True b. False 147. When can an Environmental Health Officer carry out a routine inspection of food premises a. b. c. d. e. At all reasonable hours Only during a week day Only up until 9.30pm Between 9am and 5pm only During the open or close

148. Work surfaces used when preparing food should be hard wearing, impervious and easy to clean a. True b. False 149. Managers can improve hygiene if they.. a. b. c. d. e. Never follow procedures Shout at crew a lot Lead by example All of the above None of the above

150. What is the best temperature for most food poisoning organisms to multiply? a. b. c. d. e. 0C 3C 8C 15C 37C

151. Frozen food must be stored at a. b. c. d. e. 2C - 4C 0C or less -5 or less -12C or less -18C or less

152. What temperature range is the Danger Zone? a. b. c. d. e. 0C - 50C 5C - 50C 5C - 63C 37C - 63C 50C - 80C

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153. Which of the following is true? a. b. c. d. e. Food handlers with diarrhoea never need to visit a doctor before returning to work A food handler with salmonella can return to work 48 after symptoms have gone It is not a legal requirement for food handlers to reort illness which may contaminate food Viruses causing gastroenteritis multiply in food None of the above

154. Which of the following are good practice regarding the hands of food handlers a. b. c. d. e. Kept clean, short nails with clear nail varnish, no hair and wearing gloves Kept clean, false nails, regular manicure and wearing gloves Rounded nails, no rings, no nail varnish and kept wet Short nails, kept clean, no false nails and kept dry All of the above

155. How Many Critical Control Points are there in McDonalds? a. 3 b. 4 c. 5 d. 6 e. 8 156. Water for hand washing before handling food should be at what temperature? a. b. c. d. e. Lukewarm 10C - 30C 42C - 45C 60C or above 70C - 75C

157. What are the benefits of good hygiene training? a. b. c. d. e. Safe food Meets Legal Requirements Good Company Image All of the above None of the above

158. What is needed for bacterial growth? a. b. c. d. e. Heat, Moisture, Time, Food Heat, Moisture, Food, Light Heat, Bacteria, Time, Light Heat, Moisture, Bacteria, Light Heat, Moisture, Food

159. What does HACCP stand for? a. b. c. d. e. Hazard And Critical Control Points Hazard Analysis Critical Control Points Health And Critical Control Points Hygiene Analysis Critical Control Points Hygiene And Critical Control Points

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160. What are the four types of food safety contamination/hazard? a. Microbiological Contamination, Physical Contamination, Chemical Contamination, Allergenic Hazard b. Microbiological Contamination, Physical Contamination, Cockroach Contamination, Pest Hazard c. Metal Contamination, Physical Contamination, Foreign Objects, Pest Hazard d. Microbiological Contamination, Physical Contamination, Chemical Contamination, Pests e. Metal Contamination, Physical Contamination, Chemical Contamination, Allergenic Hazard Customer Care

161. What style of shoes are appropriate for work in the Dining Area? a. b. c. d. e. Open toed sandals Canvas shoes Black polished shoes flat, comfortable with slip resistant soles covering the foot Trainers All of the above

162. Green brushes are for a. b. c. d. e. Outdoor cleaning Cleaning in the toilet areas General indoor cleaning Shake machine cleaning Food preparation cleaning

163. Blue brushes are for a. b. c. d. e. Outdoor cleaning Cleaning in the toilet areas General indoor cleaning Shake machine cleaning Food preparation cleaning

164. Which of the following is not a Match-up product? a. b. c. d. e. Sanitiser Degreaser Liquid Cleanser Glass Cleaner Quarry Tile Floor Cleaner

165. What percentage of our customers experience depends on our body language? a. b. c. d. e. 75% 80% 85% 90% 100%

166. When customers come into the restaurant they expect

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a. The restaurant to be physically clean and inviting b. A dedicated person actually cleaning on the dining area, as well as assisting customers and displaying hospitality gestures c. All employees wearing neat, clean and ironed uniforms d. All of the above e. A & C only 167. How often should the toilets be checked? a. b. c. d. e. Every 5 minutes Every 15 minutes Every 30 minutes Every 45 minutes Every 60 minutes

168. What does CAYG stand for? a. b. c. d. e. Call as you go Clean as you go Cleanings always your goal Coordinate as you go Clean and you gleam

169. It is acceptable to cover visible piercing with blue plaster at work a. True b. False 170. How often should bins be changed? a. b. c. d. e. Full Full Full Completely Full When you have time

171. What should Blue Border Cloths be used for cleaning? a. b. c. d. e. Only blue surfaces Dirty cleaning tasks Childrens high chair trays Food Surfaces We do not use Blue Border Cloths

172. What are the five Hospitality actions? a. Cleanliness, Hospitality, Accuracy of order, Real welcome and thank you, Crew Member as the Hospitality Ambassador b. Cooking, Hamburgers, Accuracy of order, Real smile, Managing the Dining Area c. Cleanliness, Hospitality gestures, Accuracy of order, Real welcome and thank you, Manager as the Hospitality Ambassador d. Cooking, Hospitality, Always in a hurry, Real welcome and thank you, Manager as the Hospitality Ambassador e. Cooking, Hamburgers, Accuracy of order, Real welcome and thank you, Manager as the Hospitality Ambassador

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173. Children should be treated as a. b. c. d. e. Adults More important that adults Stars Unimportant None of the above

174. When mopping the floors you should ensure that spillages are a. b. c. d. e. Cleaned up without delay and others are warned of the spill Cleaned up within 5 minutes and others are warned of the spill Cleaned up within 10 minutes and others are warned of the spill Cleaned up within 15 minutes and others are warned of the spill Cleaned up within 20 minutes and others are warned of the spill

175. What is the 2-metre rule? a. b. c. d. e. Mopping 2 square metres at a time Ensuring that queues at the front the counter do not exceed 2 metres long Acknowledging customers that come within 2 metres of where you are standing Standing 2 metres away from customers who are behaving aggressively All of the above

176. Yellow brushes are for a. b. c. d. e. Outdoor cleaning Cleaning in the toilet areas General indoor cleaning Shake machine cleaning Food preparation cleaning

177. When talking to customers a good guide is. a. b. c. d. e. 30% eye contact 50% eye contact 75% eye contact 90% eye contact 100% eye contact

178. What are the four steps to customer recovery? a. b. c. d. e. Listen, Argue, Sort it out, Find the number for Customer Services Listen, Anticipate, Sympathise, Find a Manager Listen, Ask Questions, Sympathise, Find a Manager Listen, Ask Questions, Sympathise, Fix it later today Listen, Ask Questions, Sympathise, Fix it Now

179. Magic Moments can include a. b. c. d. Finding a seat for a customer with a child Explaining the menu to a customer on their first visit to McDonalds Greeting regular customers by name All of the above A and B only

e.

180. Red brushes are for a. Outdoor cleaning b. Cleaning in the toilet areas c. General indoor cleaning

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d. Shake machine cleaning e. Food preparation cleaning

Shift Management

181. What are the benefits of coaching? a. b. c. d. e. Motivates crew to perform Improves operations Helps people develop skills and knowledge to better perform their job Improves employee commitment All of the above

182. Why should you always follow up on tasks that have been delegated? a. b. c. d. e. To assess the standard of work To help maintain high levels of QSC It gives the opportunity to praise a job well done It gives the opportunity to corrective coach if necessary All of the above

183. You should split the Order Taking and Cashier functions when you have how many crew working Drive Thru? a. b. c. d. e. 3 4 5 6 7

184. How often should a QSC Travel Path be completed? a. b. c. d. e. Every 15 minutes Every 25 Minutes Every 30 Minutes Every 60 Minutes 5 times during your shift

185. Which of the following is a C Priority? a. b. c. d. e. A Health and Safety or Food Safety issue Something that affects QSC delivered to the customer An operational barrier (that does not directly affect the customer) Something that affects the appearance and function of the restaurant A and B only

186. What do we call the concept of keeping crew from leaving their position during the peak period to avoid danger zones? a. b. c. d. e. Dont leave your station (DLYS) Stay in Place (SIP) Travel Path Shift Positioning Map Production

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187. What do we call telling someone specifically what they did well, so they repeat the behaviour again? a. b. c. d. e. Constructive feedback Appreciative feedback Negative feedback Shift feedback Static feedback

188. Where should you position a second manager when there are 8 or more crew on the floor? a. b. c. d. e. Drive Thru Maintenance Production Front Counter Dining Area

189. What is the Shift Management Process? a. b. c. d. e. Front, Back and Lobby Pre Shift, Managing the Shift and Post Shift Open, Serve Customers, Close Conduct a travel path, work the floor, cash up, go home None of the above

190. Which of the following issues found on a travel path would be the Shift Managers number one priority? a. b. c. d. e. Wet Floor in dining area Soap dispenser in the toilets is empty Weeds growing near the car park Stacks need ajaxing Breakfast dive needs finishing

191. What is the definition of Floor Control? a. The co-ordination of equipment to achieve a smooth business, delivering outstanding Mystery Shopper to each customer, every time b. The co-ordination of people, product and equipment to achieve a smooth and profitable business and score 100% on Mystery Shopper c. The co-ordination of people, product and equipment to achieve a smooth and profitable business, delivering outstanding QSC to each customer, every time d. The co-operation and co-ordination of people to achieve good QSC and a profitable business every time e. The co-ordination of people, product and equipment to achieve a smooth and profitable business and reduce food and labour costs 192. Ideally, you should be able to see the Front Counter, Kitchen and Drive Thru monitor from the Observation Post a. True b. False 193. What are three stages to Floor Control? a. b. c. d. e. Pre-shift plan, Implement shift plan, Follow up Pre-shift plan, Implement shift plan, Post shift analysis To-Do list, travel path, Post shift analysis Travel path, Implement shift plan, Post shift analysis None of the above

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194. What are the 2 steps to floor control? a. b. c. d. e. Observation, Travel paths Travel paths, To do list Delegation, Follow up Pre shift, Post shift Observation, Action

195. Which of the following is a B Priority a. b. c. d. e. A Health and Safety or Food Safety issue Something that affects QSC delivered to the customer An operational barrier (that does not directly affect the customer) Something that affects the appearance and function of the restaurant A and B only

196. Overstocking can cause a. b. c. d. e. Good yields and low waste Extra waste due to products reaching the end of their secondary shelf life Accurate inventory counts Improved quality standards All of the above

197. Which of the following could be used when setting shift targets? a. b. c. d. e. Service Times in the Drive Thru Peak hour car counts Individual till hours Amount of food wasted All of the above

198. What do we call telling someone specifically what they did, so they will not repeat the behaviour again? a. b. c. d. e. Constructive feedback Appreciative feedback Negative feedback Shift feedback Static feedback

199. Cabinet level charts should be used a guide to the amount of product that needs to be held in the UHC a. True b. False 200. Which of the following is an A Priority a. b. c. d. e. End. A Health and Safety or Food Safety issue Something that affects QSC delivered to the customer An operational barrier (that does not directly affect the customer) Something that affects the appearance and function of the restaurant A and B only

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