(A Joint Venture of State Bank of India & Insurance Australia Group) SBI General/Recruitment/2012-13 Dated: 11th Jan 2013

Applications are invited for the Current Vacancies mentioned below. Persons, who are desirous and fulfil the eligibility criteria set out against each position, may send in their application.

Current Vacancies
Current Vacancies in Admin Current Vacancies in Claims Current Vacancies in Finance Current Vacancies in Information Technology Current Vacancies in Internal Audit, Control & Risk
(Please choose Admin & Central Premises option as Specialisation to apply for this position)

Current Vacancies in Operations Current Vacancies in Sales & Marketing: Current Vacancies in Sales & Marketing

(Please choose PR & Advertising option as Specialisation to apply for this position)

Current Vacancies in Retail Sales Current Vacancies in SME Sales

For more Vacancies kindly visit us again after few days! IMPORTANT: 1. Job Titles and reporting lines are indicative and may be changed at the sole discretion of the Company. 2. No hard copies or documents should be sent. 3. Communication will be sent to only those candidates who are found suitable in the preliminary scrutiny. 4. Solicitation in any form by the applicant will lead to disqualification 5. This is not an offer of employment but only an invitation for applications for various positions. SBI General Insurance Company Ltd. has the absolute discretion not to appoint any one for any of the positions. 6. Last date for receipt of filled in application for the above vacancies is 21st Jan 2013.

Personal Traits expected from all the applicants: Enjoys and seeks out accountability for delivering expected results Consultative and open to discussion and challenge Willing to question and challenge the status quo Straightforward, honest, tells it as it is Is persuasive and influential Thinks whole of business, while still delivering results for own area of accountability Is entrepreneurial in approach; focuses on profitable growth and continuous improvement Tenacious and resilient Skills expected from all the applicants: Ability and willingness to work in project mode for setting up systems, procedures and infrastructure in the chosen functional area and to take up active functional role subsequently. Good computer skills.

Administration
POSITION ID JOB TITLE WILL REPORT TO Deputy Manager-Admin, Liaison & PRO

ADM03001

Executive Assistant - Admin ELIGIBILITY

Required Qualification

Required Experience Preferably 2/3 years experience in administration work Computer Literacy (MS-Office-Word, Excel etc.)

Graduate in any discipline

Location Mumbai Key Responsibility of the Role Inward & outward Data maintenance Stationery items and Fixed Assets maintenance Housekeeping & security maintenance Scrutiny of various bills Maintenance of office records Booking of cars & Air tickets, etc.

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Claims
POSITION ID CLM05007 JOB TITLE Executive-Assessing ELIGIBILITY Required Qualification A degree or diploma in Automobile/Mechanical Engineering or any other appropriate technical qualification IRDA licensed survey licence holders would be preferred Required Experience 1-3 years general insurance experience in Claims / Assessing / Motor repair Industry. Excellent relationship management, analytical & negotiation skills also required. Experience and understanding of motor repair industry including latest repair techniques preferred. Location Chennai (1) Key Responsibility of the Role To assess damage in order to mitigate loss on behalf of the Company. To ensure that the appropriate repair methodology is adopted at reasonable cost to the organisation while providing excellent service to our customers without compromising the safety and quality of repairs. As a Motor Assessor, you will be required to assess accident damaged vehicles across the city/region ensuring vehicles are assessed in a timely manner and take all proactive steps in providing superior customer service. To succeed in this role, you will have excellent customer focus, negotiation and communication skills. You should also possess in-depth level of fraud detection techniques, sound repair Vs replacement decision-making skills and effective handling of conflict scenarios. WILL REPORT TO Senior Manager-Assessing

POSITION ID CLM05013

JOB TITLE Senior Executive-Assessing ELIGIBILITY

WILL REPORT TO Senior Manager-Assessing

Required Qualification Automobile/Mechanical Engineering Degree or Diploma Surveyors licence preferred

Required Experience 2+ years experience in handling general insurance Claims / Assessing / Accidental Repair Body shop. Excellent relationship management, analytical & negotiation skills also required. Experience and understanding of motor repair industry including latest repair techniques preferred. Location Delhi /Lucknow/Chandigarh Key Responsibility of the Role

As a Motor Assessor you will be required to assess damaged vehicles across the region ensuring vehicles are assessed in a timely manner and repaired to the highest standard providing exceptional customer service. To ensure that the appropriate quality and method of repair is applied at minimal cost to the organisation whilst maintaining quality of repairs. You will also be responsible for end to end processing the claim in the system. You will be required to monitor the performance of repairers & surveyors. To succeed in this role, you will have Excellent customer focus, negotiation and communication skills. Plus have strong fraud detection, decision-making and conflict management skills.

POSITION ID CLM04013

JOB TITLE Dy. Manager : Claims ELIGIBILITY

WILL REPORT TO Sr. Manager : Claims

Required Qualification Graduate in any discipline or Diploma /Degree in Engineering in any discipline. Preferred:- Associate/Fellow of Insurance Institute of India

Required Experience 5 to 7 years experience preferably in General Insurance Industry. Experience in claims function with exposure to audit/review of claims files would be preferred. Good working knowledge of computer systems would be a prerequisite.

Location Mumbai Corporate Office Key Responsibility of the Role You will be part of National Operations Support (NOS) under Claims Vertical The key role of this position is to audit/review claim files of all lines of business The following responsibilities would fall under the Job Description : Claims Review: 1. Review process & technical of closed/settled & open claim files of all lines of business on periodic basis as per laid down audit /review plan 2. Conduct surprise reviews of claims files as directed 3. Preparation of comprehensive Review Reports 4. Maintenance of all review records and preparation of MIS 5. Preparation and circulation of all guidelines relating to claims audit/review

POSITION ID

JOB TITLE

WILL REPORT TO Sr. Manager National Litigation and Recoveries(Claims)

CLM04008

Assistant Manager Claims Litigation

Required Qualification

and Recovery Specialists ELIGIBILITY Required Experience

Law Graduate

3+ years experience in handling Litigation & Recovery preferably in the General Insurance Industry. Experience in the management of Third Party Claims/All lines of Litigation/Advocates/Investigators. Excellent relationship management, analytical & negotiation skills also required.
Location Mumbai Corporate Office Key Responsibility of the Role

To manage over all end to end case management for Motor Third Party Claims and other lines of Litigation. Manage external legal providers and ensure that they make timely and cost effective decisions and keep all stakeholders updated on the progress of the claims. Up to date information collation of all relevant legal amendments/case laws/decisions in all forums and communication to all internal stakeholders. Full review and upgrade of current processes to facilitate improvement in outcomes in regards to Litigation framework. Monitor Legal and Recovery Networks and performance management frameworks to enable ongoing management of the supply chain network including Service Level Agreements (SLA), SLA reporting & contract management process.

POSITION ID
CLM03019

JOB TITLE
Senior Manager/Manager - Regional Supply Chain

WILL REPORT TO
Vice President National Supply Chain

ELIGIBILITY Required Qualification Management Degree/Engineering degree with Insurance qualification/motor repair industry/property claims/vendor management preferred plus management experience (3 years). Supplier/ Contract management experience preferred. Required Experience Essential: Minimum 5 years of overall experience 3-5 years experience in Claims / Assessing / Surveyor appointment and development of Supplier networks like Surveyors- both Motor and Property lines, investigators, advocates and garages etc. Excellent relationship management, analytical & negotiation skills also required. Extensive experience and understanding of motor repair industry and surveyor networks for both Motor and property lines in relation to claims policies and procedures. Experience in management of health TPAs is desirable. Location Hyderabad Key Responsibility of the Role Supply Chain Management Identify, develop vendor networks in line with the companys business goals to ensure adequate coverage for servicing the claims in the designated area of operation. Work closely with Stake holders within and outside claims to develop strategies for development and management of supplier networks Draw and implement empanelment processes for vendors. Support National Supply chain verticals across all lines of claims to facilitate excellent service delivery to customers Through consultation with stakeholders, plan & facilitate solution implementation to business users and suppliers A key responsibility is to Monitor Supplier Performance in line with the Supply Chain Performance framework. To ensure compliance to the laid down procedures from a supplier appointment view point.

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Finance
JOB TITLE WILL REPORT TO Executive Assistant/Executive-Finance Deputy Manager-Finance ELIGIBILITY Required Qualification Required Experience Essential - Graduation in Essential Minimum 1 year experience in Financial Industry Commerce/Finance Preferred Work experience in General/Life insurance industry. POSITION ID FIN05016

Location Mumbai Corporate Office Key Responsibility of the Role Responsible to handle Claims Indemnity Payment. Responsible to Handle Claims Expenses, Surveyor, Garages & legal entities payment To Coordinate with Claims team for queries related to claims payment. To handle payable reconciliation on monthly basis. To Handle Coinsurance Claims & expense booking To prepare & circulate the payment MIS to Claims team on daily basis. Adequate knowledge of TDS & Service tax. To ensure timely booking of expense provision entries. To ensure timely documentation of Service tax invoice related to Claims expenses.

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Information Technology

POSITION ID ITS04006

JOB TITLE Manager Product Configuration

WILL REPORT TO AVP / Senior Manager- Product Configuration

ELIGIBILITY Required Qualification Essential: Graduation in any discipline. Preferred: Certification in General Insurance such as Licentiate / Associate / Fellow from a recognised and reputed institution. Degree or certified courses in business information systems or in business administration Engineering / IT Degree qualifications. Basic skill sets of Oracle, PLSQL and Java A combination of the above qualifications will be an advantage Essential: Minimum 5 years relevant work experience 3 years Professional experience in the insurance industry or general insurance vertical of any IT company. Practical experience in IT projects for system integration related to insurance. People Management Skills Required Experience

Preferred: Working experience on general insurance, product configuration tools. Working experience on eBaoTech General System will be an advantage Preferred with basic working experience in Oracle, PLSQL & Java. Location MUMBAI

Key Responsibility of the Role The strategic intent of this position is to enable the organization to roll-out products at a fast pace. The key role of this position is to design, develop and launch general insurance products. The position will work as a product configuration specialist to manage the entire product life cycle of general insurance products with a very good understanding of general insurance products and an ability to implement products (including their structure, business logic and rules). The position will be required to liaise closely with the Technology Partners, Business Stakeholders and other allied teams from the IT departments. This role will be measure by Quality, Speed of Delivery & User Satisfaction. Sr. 1. 2. 3. Key Responsibilities To build a good service relationship with Business Stakeholders & manage Business and IT expectation. Ensure quality delivery of configuration design documents. Design of insurance products as per product specification documents (Structure, User Interface layouts, Premium calculation logic and Business rules).

4. 5. 6. 7. 8. 9.

Formulate product development plan, test strategies, product specification documents, integration requirements & their review. Prepare and execute tests related to products configured Resolve product related defects identified during product testing in close association with the testing team Ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery. Identify customization needs, resolve functional gaps & collaborate with Technology Partners. Work closely with Business Analysis Team to align the product as per the Business Processes

Technical Skills Skill Software knowledge in PLSQL & Java Business Analysis Methodologies Mathematical & Actuarial Functions Behavioural Skills Skill Interpersonal skills Attribute Basic knowledge of Oracle, PLSQL & Java will be an advantage Should have knowledge of business analysis methodologies and tools. Should have knowledge of tools for requirement gathering, user acceptance testing, defect tracking etc. Understanding of Mathematical & Actuarial Functions used in premium calculations will be an advantage

Problem solving

Communication skills

Decision making

Attribute Strong interpersonal skills and a peoples person. Establish and maintain good relationships with senior executives, key stakeholders, business analyst teams and external service providers. Ability to identify issues and resolve them in a timely and effectively through innovative ideas. Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems. Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language. Assist in the facilitation of stakeholder meetings. Experience and understanding of communicating difficult/sensitive information tactfully. Strong leadership skills with the ability to make concrete and timely decisions in critical times.

POSITION ID ITS05033

JOB TITLE Senior Manager Business Solutions Group ELIGIBILITY

WILL REPORT TO Assistant Vice President Business Solutions Group

Required Qualification Essential: Essential:

Required Experience

Graduation in any discipline In-depth knowledge of Accounting & Finance in GI industry

Preferred: Certified Chartered Accountants will have an advantage Knowledge of international accounting standards Certification in General Insurance such as Licentiate / Associate / Fellow from a recognised and reputed institution. Degree or certified courses in business information systems or in business administration Post graduate degree or diploma in business administration Engineering / IT Degree qualifications. A combination of the above qualifications will be an advantage

3 to 8 years relevant work experience 2 to 5 years of relevant professional experience in the Finance Department of a general insurance company or BFSI vertical of an IT organisation in BA role Experience in interacting closely with various business groups of the organisation and managing external service providers Experience in implementation of and/or working on accounting and Financial software packages in GI industry

Preferred: Hands-on experience in insurance accounting & Finance functions of GI company and/or Investment management function Hands on experience in Oracle Financials & Mfunds will be an advantage

Location MUMBAI Key Responsibility of the Role The key role of this position is to act as a liaison between the business users in the organization and the software development team to ensure that the assigned business requirements are designed, tested and implemented appropriately. The measure of success in this role is the business owner satisfaction. The role involves business analysis and requirements gathering, analyzing business needs, documenting gaps and developing functional requirements for solutions according to the project schedule. Maintain positive working relationships with internal customers, and promote teamwork in problem resolution. Participate in all stages of the project lifecycle including pre-production stages like Development & SIT, User Acceptance Testing and training, when appropriate as well as BAU support for post-production.

Sr.

Key Responsibilities

Collect, document, and analyze business requirements, clearly stating project scope, current process and proposed solutions with appropriate recommendations for system changes. Work closely with both the business and IT teams and ensure business requirements are clearly and effectively articulated in a timely and efficient manner. Develop and implement business-testing strategies, by translating business requirements into test plans and analyze results as compared to business requirements. Coordinate and participates in the testing processes including user acceptance, integration testing and regression testing. Work closely with business partners and IT Managers focusing on producing quality deliverables and ensuring business requirements are implemented successfully in an efficient and effective manner. Serve as the bridge between business groups and individuals, and IT and ensure the communication channel is effectively managed. Constantly seek feedback from business on IT and its processes and provide the feedback to IT and ensure that the feedback is implemented to improve IT delivery. Provide project updates to business users.

2 3

4 5

6 7

Technical Skills Skill Microsoft Office Tools Business Analysis Methodologies Attribute Should be proficient in the use of tools such as MS Excel, Visio, & Project

Should have knowledge of business analysis methodologies and tools. Should have knowledge of tools for requirement gathering, user acceptance testing, defect tracking etc.

Behavioural Skills Skill Interpersonal skills Attribute

Communication skills

Problem solving

Decision making

Strong interpersonal skills and a peoples person. Establish and maintain good relationships with senior executives, key stakeholders, business analyst teams and external service providers. Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language. Assist in the facilitation of stakeholder meetings. Experience and understanding of communicating difficult/sensitive information tactfully. Ability to identify issues and resolve them in a timely and effectively through innovative ideas. Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems. Strong leadership skills with the ability to make concrete and timely decisions in critical times.

POSITION ID ITS05032

JOB TITLE Manager Business Solutions Group ELIGIBILITY

WILL REPORT TO Senior Manager Business Solutions Group

Required Qualification Essential: Graduation in any discipline In-depth knowledge of any or multiple functions in insurance like Sales & Marketing, Underwriting, Claims, Reinsurance, Accounting & Finance, Operations, Actuarial, MIS & Reports with good experience in Personal Lines and/or Commercial Lines of products. Essential:

Required Experience

3 to 8 years of work experience 2 to 5 years of relevant experience in the insurance industry or in the general insurance vertical of an IT organisation Experience in interacting closely with various business groups of the organisation

Preferred:

Preferred:

Hands-on experience in any or multiple systems like Core Insurance Systems, Workflow systems Certification in General Insurance such as (BPEL), Rules Engines, Rating Engines, CRM Licentiate / Associate / Fellow from a (Seibel CRM), Document Management Systems recognised and reputed institution. (Documentum), Financials Systems (Oracle Degree or certified courses in business Financial), Investment Management (Mfunds), information systems or in business Data ware-house & business intelligence (OBIEE), administration Enterprise Data Management (EDM), Master Data Management (SAS-q MDM) & Mobile Post graduate degree or diploma in Solutions. business administration Hands on experience in eBaoTech Core insurance Engineering / IT Degree qualifications solutions will be an added advantage A combination of the above qualifications Experience in managing external service will be an advantage providers Location MUMBAI Key Responsibility of the Role

The key role of this position is to act as a liaison between the business users in the organization and the software development team to ensure that the assigned business requirements are designed, tested and implemented appropriately. The measure of success in this role is the business owner satisfaction. The role involves business analysis and requirements gathering, analyzing business needs, documenting gaps and developing functional requirements for solutions according to the project schedule. Maintain positive working relationships with internal customers, and promote teamwork in problem resolution. Participate in all stages of the project lifecycle including pre-production stages like Development & SIT, User Acceptance Testing and training, when appropriate as well as BAU support for post-production. Sr. Key Responsibilities

Collect, document, and analyze business requirements, clearly stating project scope, current process and proposed solutions with appropriate recommendations for system changes. Work closely with both the business and IT teams and ensure business requirements are clearly and effectively articulated in a timely and efficient manner. Develop and implement business-testing strategies, by translating business requirements into test plans and analyze results as compared to business requirements. Coordinate and participates in the testing processes including user acceptance, integration testing and regression testing. Work closely with business partners and IT Managers focusing on producing quality deliverables and ensuring business requirements are implemented successfully in an efficient and effective manner. Serve as the bridge between business groups and individuals, and IT and ensure the communication channel is effectively managed. Constantly seek feedback from business on IT and its processes and provide the feedback to IT and ensure that the feedback is implemented to improve IT delivery. Provide project updates to business users.

2 3

4 5

6 7

Technical Skills Skill Microsoft Office Tools Business Analysis Methodologies Behavioural Skills Skill Interpersonal skills Communication skills Attribute

Attribute Should be proficient in the use of tools such as MS Excel, Visio, & Project

Should have knowledge of business analysis methodologies and tools Should have knowledge of tools for requirement gathering, user acceptance testing, defect tracking etc.

Problem solving

Decision making

Strong interpersonal skills and a peoples person. Establish and maintain good relationships with senior executives, key stakeholders, business analyst teams and external service providers. Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language. Assist in the facilitation of stakeholder meetings. Experience and understanding of communicating difficult/sensitive information tactfully. Ability to identify issues and resolve them in a timely and effectively through innovative ideas. Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems. Strong leadership skills with the ability to make concrete and timely decisions in critical times.

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Internal Audit, Control & Risk

POSITION ID IAC02001 JOB TITLE Senior Manager / AVP ( Internal Audit & Risk) ELIGIBILITY Required Qualification Graduate / Post Graduate Required Experience Minimum 7 years experience in Insurance Processes WILL REPORT TO SVP (Internal Audit, Control & Risk)

Preferred : MBA (Finance) / Preferred : Experience in internal Audit in Public sector / Private CA/ ICWA / Internal Audit sector General Insurance company qualification Location Mumbai Corporate Office Key Responsibility of the Role

To evaluate, benchmark and improve the effectiveness of risk management, control, and governance processes To formulate and execute the approved risk-based annual audit plan To report findings and recommendations in an internal audit report on a timely basis for improving the organizations operations, in terms of both efficient and effective performance To ensure all audit findings and recommendations are implemented on target completion date and to escalate any significant concerns To conduct regional & central reviews in order to assess compliance to laid out processes To co-ordinate and assist the audit activities organized by the external auditors, local regulatory authorities, and Head Office To evaluate regulatory compliance program with consultation from legal counsel To evaluate the organizations readiness in case of business interruption To provide support to the company's anti-fraud programs To implement Anti money laundering guidelines. Any other duties assigned in the scope of Risk management and internal audit.

POSITION ID IAC04002

JOB TITLE Sr. Executive / Assistant Manager Internal Audit ELIGIBILITY

WILL REPORT TO DM ( Internal Audit)

Required Qualification Essential A Graduate Degree in any field. Preferred: Insurance/ Internal Audit Qualifications -

Required Experience 3+ years of internal audit experience The candidate should : Be self- driven and a proactive learner. Display a positive and objective attitude. Have good interpersonal and communication skills Possess adequate IT skills and capable of working in an IT driven environment. Have diligent and accurate recording and reporting skills.

Display ability to be a team player Audit experience in General Insurance preferred. Location Mumbai Corporate Office Key Responsibility of the Role Key Responsibilities To conduct reviews as allotted. To report findings and recommendations in an internal audit report on a timely basis for improving the organizations operations, in terms of both efficient and effective performance To follow-up audit findings and recommendations as per target completion date. To escalate any significant concerns To co-ordinate and assist the audit activities organized by the external auditors, regulators etc. To assist with filing, indexing of audit reports, recommendation trackers, action taken reports. To assist in follow-up of audit issues, closure of audit reports. To assist in review of Audit Manual / Audit Policy / other process documents Any other duties assigned in the scope of Risk management and internal audit.

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Operations

JOB TITLE WILL REPORT TO Branch Operations Head (Grade: Asst. AVP Branch Operations Manager/Sr. Executive) ELIGIBILITY Required Qualification Required Experience Essential Graduation/Post Graduation in any faculty from a recognised University/Institution. Strong knowledge of various Essential Minimum 2 years of technology platforms and orientation to modern word-processing experience in an Insurance Company/BPO industry. and spreadsheet tools. Preferred Insurance qualifications like Licentiate/Associate from Insurance Institute of India or any Diploma or Certification course Preferred Work experience in from reputed University/Institution a General Insurance industry. Proficiency in Word, XL, Power-point, Microsoft Access. Location (No. Of Vacancies : 10) Cannanore (Kannur) : (1), Kolhapur (1) , Kanpur (1), Thane (1), Agra (1), Gwalior (1), Jamshedpur (1), Rajkot (1), Mysore (1) and Tiruchirapally (1) Key Responsibility of the Role 1. Implement work processes; make use of Companys systems and software for issuance of policies, post policy endorsements and servicing for all lines of business from the location. 2. Provide live support to Customer Service Executives on Technical, Systems and IT issues to resolve their matters & timely escalate the same to relevant authorities to provide fast solutions. 3. Define KRAs, KPIs, targets, performance measures for Team and monitor productivity on a scheduled basis. 4. Identify training needs, design training courses, set training schedules, and conduct training sessions for the Operations team in branches. 5. Report to superiors on defined frequency in the manner laid down. 6. Ensure a zero defect policy issuance and post policy issuance activities. 7. Provide efficient Claims services, smooth coordination, follow-up and assistance to service providers. 8. Manage facilities and general administration of the office for smooth business environment and ensure legal and statutory obligations are met at all times. 9. Provide IT, Training, Logistics support to SBI Branches and other Intermediaries for business growth. 10. Support HO-HR in implementation of HR administration at the location. 11. Identify process deficiencies and hindrances, do root cause analysis, work solutions and discuss them with superiors. 12. Play a change manager while implementing new processes when called for.

POSITION ID OPS03005

JOB TITLE WILL REPORT TO Customer Service Executive Branch Operations Head ELIGIBILITY Required Qualification Required Experience Essential: Graduation in any discipline from a recognised University/Institution. Good typing skills and orientation to modern word-processing and spreadsheet tools Essential: Minimum six months of experience in working in a Preferred: Insurance qualifications like Licentiate/Associate clerical/administrative role in a from Insurance Institute of India or any Diploma or service sector organisation Certification course from reputed University/Institution Preferred: Work experience in a Proficiency in Word, XL, Power-point, Microsoft Access and General Insurance in Data work experience on different General Insurance software Entry/Executive profile in Policy platforms Issuance or Claims Processes

POSITION ID OPS04003

Location Mumbai, New Delhi, Kolkata, Chennai, Hyderabad, Ahmedabad, Bangalore, Jaipur, Bhubaneswar, Goa, Guwahati, Lucknow, Nagpur, Patna, Pune, Trivandrum, Ranchi, Kochi, Baroda, Indore, Dehradun (1 vacancy at each location) Key Responsibility of the Role 1. Timely & Accurate Issuance of insurance Policies/Endorsements of SBI Generals products using Company prescribed software solutions and in the process laid out on time and ensuring quality of documents. 2. Quality check, monitor pendency and defects on daily basis. Ensuring error free processing of documents at all levels 3. Scan images, generate receipts & banking, give acknowledgements and issue other documents on formats and templates prescribed by the Company. 4. Maintain databases, records, file papers, retrieve as required. 5. Interact with Customers, Relationship Managers, Agents and such other related parties, if required, and support them on sales and service requirements. 6. Maintain records of all activities, jobs, services rendered. 7. Support the reporting authorities in maintaining of office premises, vendor / supplier management and work-environment.

POSITION ID OPS05001/ OPS05002

JOB TITLE Customer Support Executive/Customer Support Representative Grade Executive/Executive Assistant ELIGIBILITY

WILL REPORT TO Asst. Manager - Voice/ Non- Voice (Contact Centre)

Required Qualification Required Experience Essential Higher Secondary Education/Senior Secondary Education (12th Essential Freshers can apply for this position. Pass). Good Communications skills in English and Hindi are mandatory. Preferred Graduation in any discipline from a recognised University/Institution. Insurance Preferred Work experience in a General qualifications like Licentiate/Associate from Insurance Process in a BPO, as a contact centre Insurance Institute of India or any Diploma or executive. Good Communications skills in Marathi Certification course from reputed will be an added advantage. University/Institution. Good typing skills and knowledge of MS office and/or any data Only Mumbai based candidates need to apply for capture or communication tool. these positions. Proficiency in MS office. Location (No. of Positions ) Mumbai (4) 1. Key Responsibility of the Role Incumbent will be required to take/make Inbound/Outbound calls handle incoming contacts through various channels & capture the QRC (i.e. Query Request Complaint) on each call/contact/transaction. For Voice - Take inbound calls & capture the QRC on each call. Also would be required to capture the Voice of the Customer (VoC) on each call, in form of short SMS format notes. For Non- voice Handle incoming contacts with high level of accuracy & complete the transaction within set timelines. Follow the QRC procedure on each call/contact and provide accurate information. Should demonstrate high customer focus by escalating & following upon the TAT burst cases, ensuring speedier resolution to the Customers. Maintain databases, records, file papers, and retrieve as required. Deliver on the contact centre KPIs set by the Company. Should possess good communication and interpersonal skills. Support the reporting authorities in maintaining office premises and work-environment. Incumbent will be required to work in shifts, in line with business requirements.

2. 3. 4. 5. 6. 7. 8. 9. 10.

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Sales & Marketing

Position ID Job Title Reporting to Branch Sales Head SVP (Sales & Marketing) or a DIS02007 (in the grade of Senior Manager/Manager ) person nominated by him Eligibility Required Qualifications Required Experience Graduation in any stream Minimum of 5 years experience in marketing with at least 4 years in General Insurance industry Desired Qualification Desired Experience Post Graduate/MBA with Minimum of 10 years experience in marketing & sales specialization in Marketing or with at least 6 years in General Insurance industry Finance/AIII/FIII Locations Thane(1), Jamshedpur(1), Jabalpur(1), Julandhar(1), Madurai (1), Hubli (1), Gwalior(1), Agra(1), Rajkot(1), Mysore(1), Tiruchirapali(1), Nasik(1) Key Responsibility of the role Analysing general insurance business potential, planning and executing strategies to drive distribution through banc assurance and agency channel, broker and direct channels for various segments(corporate, SME, retail) and products. Building general insurance business through SBI branch network, SBI Credit Processing Centres and SBI subsidiary and associate companies Driving branch team towards budgeted GWP achievement and ensuring budgeted GWP is achieved in all segments and all products Preparing & monitoring periodic sales targets & driving sales initiatives to achieve business goals Planning & organizing product promotion activities in co-ordination with marketing also finalizing new strategies for product launch Identifying, enrolling and motivating potential SPs/Agents to generate general insurance business Playing active role in recruitment of suitable candidates and recommending potential candidates for final round of interview Identifying and pursuing new business opportunities within the designated branch region Organizing regular training programs for Channel Partners and sales team using effective sales presentation techniques Analyzing claim ratios for different products in various channels and ensuring increased focus on products with higher profitability and thereby increasing profitability of the location/unit Ensure required rate adequacy is maintained across various segments in designated branch. Ensure employees at branch understand and institute levels of customer-service and quality-of-service consistent with stated goals

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Retail Sales
Position ID DIS06032 Job Title Assistant Manager - Bancassurance (Retail) Will Report to Senior Manager/Manager/Deputy Manager - Retail at SBI General Branch

Eligibility Required Qualifications Required Experience Graduate/Post Graduate/MBA with Minimum 2 years experience in the General specialization in Marketing/AIII Insurance industry. Key Responsibility of the role Ensuring strong relationship with bank branches and credit processing centres Regular product and soft skill training to specified persons across branch network of the bank and credit processing centres Should ensure effective launch of all promotional campaigns in the channel Should devise strategy to ensure high product penetration in the Segment Regular review of sales team and Bancassurance partner in understanding product penetration Driving & monitoring the sales force for achievement of the budget. Location Aurangabad (1)

Position ID DIS09042

Job Title Unit Manager Agency Retail (Executive/Senior Executive) Eligibility

Will Report to Assistant Manager/Deputy Manager/Manager Retail at SBI General Branch

Required Qualifications Required Experience Graduate/Post Graduate/MBA with Minimum of 2 years experience in marketing specialization in Marketing/AIII with at least 1 year in Insurance industry Key Responsibility of the role Identifying and enrolling potential/ existing agents/ auto dealers/ travel agents in the respective area to build retail business Ensuring IRDA certification/ license of each acquired agent Ensure activation of each acquired agents by working very closely with all agents Activate licensed agents through mobilization of minimum premium in stipulated time Agent performance tracking should be done regularly on assigned parameters Maximize mobilization through regular follow-ups & strengthening of relationships with agents Ensuring constant updating of team and agents knowledge on new products and underwriting policies Should ensure effective launch of all promotional campaigns in the channel Location Chandigarh(1), Coimbatore(1), Erode(1), Tirupur(1), Nagpur (1), Jodhpur (1), Siliguri (1), Bangalore(1)

POSITION ID DIS09040

Job Title Executive (Retail)

Will Report to Assistant Manager/Deputy Manager in the Branch Eligibility

Required Qualifications Graduate/Post Graduate/MBA with specialization in Marketing/AIII

Required Experience 0-2 years experience in a Financial Sector. Persons having knowledge of General Insurance will be preferred. Knowledge of MS Excel will be preferred. Experience in Banc assurance channel in any General Insurance company will be preferred. Key Responsibility of the role

Responsible for selling SBI General Retail products like Long Term Home, Loan Care etc. through 2 channels: o SBI Retail credit Processing Centre o SBI Loan disbursal branches Responsible for attaining maximum penetration in both the channels Responsible for process adherence as per SBI General guidelines and flawless documentation o Capturing complete and correct data from the customer o System entry of the data o KYC norm implementation where applicable Responsible for handling customer query and complaint in the channel where he/she is posted Location

Allapuza (1), Kannur (1), Trissur(1), Pali (1), Goa(3), Udaipur (1), Siliguri (1), Shimla (1), Panchkula(1), Coimbatore (2 : Madurai + Tirunelveli)

Position ID DIS06033

Job Title Assistant Manager Agency (Retail ) Eligibility

Will Report to Senior Manager/Manager/Deputy Manager - Retail at SBI General Branch

Required Qualifications Required Experience Graduate/Post Graduate/MBA with Minimum of 3 years experience in marketing specialization in Marketing/AIII with at least 1 year in Insurance industry. Key Responsibility of the role Identifying and enrolling potential/ existing agents/ auto dealers/ travel agents in the respective area to build retail business Ensuring IRDA certification/ license of each acquired agent Induction/training of each acquired agent on product and processes Ensure activation of each acquired agents by working very closely with all agents Activate licensed agents through mobilization of minimum premium in stipulated time Agent performance tracking should be done regularly on assigned parameters Maximize mobilization through regular follow-ups & strengthening of relationships with agents Balance agency channels portfolio within various classes of business and ensure profitability Ensuring constant updating of team and agents knowledge on new products and underwriting policies Should ensure effective launch of all promotional campaigns in the channel Location Ranchi (1). Udaipur (1), Tirupathi (1)

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SME Sales
Position ID DIS06031 Job Title Assistant Manager - Bancassurance (SME - Small and Medium Enterprise) Eligibility Required Qualifications Required Experience Graduate/Post Graduate/MBA with Minimum 2 years experience in the General specialization in Marketing/AIII Insurance industry. Key Responsibility of the role Ensuring strong relationship with bank branches and credit processing centres Regular product and soft skill training to specified persons across branch network of the bank and credit processing centres Should ensure effective launch of all promotional campaigns in the channel Should devise strategy to ensure high product penetration in the Segment Regular review of sales team and Bancassurance partner in understanding product penetration Driving & monitoring the sales force for achievement of the budget. Location Ranchi (1), Cochin (1), Siliguri (1), Mumbai (1), Nasik(1), Kolhapur (1) Will Report to Senior Manager/Manager/Deputy Manager - SME at SBI General Branch

Position ID

Job Title Will Report to Unit Manager Agency (SME Small & Assistant Manager/Deputy DIS09043 Medium Enterprise) Manager/Manager SME at SBI (Executive/Senior Executive) General Branch Eligibility Required Qualifications Required Experience Graduate/Post Graduate/MBA with Minimum of 2 years experience in marketing specialization in Marketing/AIII with at least 1 year in Insurance industry Key Responsibility of the role Identifying and enrolling potential/ existing agents/ auto dealers/ travel agents in the respective area to build agency business Ensuring IRDA certification/ license of each acquired agent Ensure activation of each acquired agents by working very closely with all agents Activate licensed agents through mobilization of minimum premium in stipulated time Agent performance tracking should be done regularly on assigned parameters Maximize mobilization through regular follow-ups & strengthening of relationships with agents Ensuring constant updating of team and agents knowledge on new products and underwriting policies Should ensure effective launch of all promotional campaigns in the channel

Location Dehradun(1),Hyderabad(1), Vizag(1), Bhopal(1), Chandigarh(1), Trivandrum(1), Pune(1), Indore (1)

POSITION ID DIS09041

Job Title Executive (SME - Small & Medium Enterprise) Eligibility

Will Report to Assistant Manager/Deputy Manager SME in the Branch

Required Qualifications Graduate/Post Graduate/MBA with specialization in Marketing/AIII

Required Experience 0-2 years experience in a Financial Sector. Persons having knowledge of General Insurance will be preferred. Knowledge of MS Excel will be preferred. Experience in Banc assurance channel in any General Insurance company will be preferred. Key Responsibility of the role

1. Developing relationship with Banks staff at SBIs Credit Processing Centres. Coordinating with SPs, for getting detailed information for quote generation. 2. Keeping a track of Renewals as well as new loan sanctions and arranging for Insurance quotation for the same. 3. Capturing data in system for quote after creating customer ID/supporting the SPs on the same. 4. Ensuring relevant details are transmitted to SBI General for policy issuance. 5. Regular follow up with SPs on conversion of leads Location Kottyam (1), Kollam (1), Trissur(1), Jodhpur (3), Dehradun(2), Udaipur (1), Ludhiana (1), Patiala (1), Bhatinda (1), Yamunanagar(1), Amritsar (1), Panipat (1)

Position ID DIS06034

Job Title Assistant Manager - Agency (SME) Eligibility

Will Report to Senior Manager/Manager- SME at SBI General Branch

Required Experience Minimum of 4 years of experience in Marketing with at least 2 years experience in the General Insurance industry. Key Responsibility of the role Market Mapping, Identifying and enrolling potential/ existing agents in the respective area to build SME business Ensuring IRDA certification/ license of each acquired agent Induction/training of each acquired agent on product and processes Guide the agents to maximize business procurement and ensure superior customer service licensed agents through mobilization of minimum premium in stipulated time Regular Agent performance tracking on assigned parameters relating to companys underwriting guidelines & sales targets Ensuring constant updating of team and agents knowledge on new products and underwriting policies. Ensure profitability of the channel Location Bhubaneswar(1), Lucknow(1), Patna(1), Hyderabad(1), Mumbai (1), Dehradun(1), Tirupati(1), Jodhpur(1), Udaipur(1), Bangalore(1), Chandigarh (1), Coimbatore (1), Jaipur(1), Vizag(1), Ranchi(1)

Required Qualifications Graduate/Post Graduate/MBA with specialization in Marketing/AIII

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