Management information systems (MIS) A) create and share documents that support day-today office activities

process business transactions (e.g., time cards, payments, orders, B) etc.) C) capture and reproduce the knowledge of an expert problem solver

use the transaction data to produce information needed by managers D)to run the business none of the above

E)

The term used to describe those people whose jobs involve sponsoring and funding the project to develop, operate, and maintain the information system is A) B) C) information worker internal system user systems owner

D)external system user systems builder

E)

The person who ensures that systems are developed on time, within budget, and with acceptable quality is a A) B) C) systems designer project manager systems owner

D)external system user systems builder

E)

4 CT

Which one of the following is not a business driver for an information

system? A) B) C) business process redesign knowledge asset management proliferation of networks and the Internet

D)security and privacy collaboration and partnership

E)

A task of developing a technical blueprint and specifications for a solution that fulfills the business requirements is undertaken in the following phase of the system development process A) B) C) system initiation system implementation system analysis

D)system design feasibility analysis

E)

If a university sets up a web-based information system that faculty could access to record student grades and to advise students, that would be an example of a/an A) B) C) CRM intranet ERP

D)extranet none of the above

E)

Which of the following is not a technology driver for an information system? A) enterprise applications

B) C)

object technologies knowledge asset management

D)collaborative technologies networks and the Internet

E)

Which of the following is a deliverable of the system implementation phase in a formal system development process? A) B) C) technical hardware and software solution for the business problem business problem statement statement of the system users business requirements

technical blueprint and specifications for a solution that fulfills the D)business requirements none of the above

E)

An information system that supports the planning and assessment needs of executive management is A) B) C) DSS TPS ERP

D)MIS none of the above

E)

10

Decision makers who are concerned with tactical (short-term) operational problems and decision making are A) B) C) middle managers executive managers supervisors

D)mobile managers none of the above

E)

Your Results:
The correct answer for each question is indicated by a .

1 INCORRECT

An information system is the combination of computer technology (hardware and software) and telecommunications technology (data, image, and voice networks). A) B) True False

2 INCORRECT

Internal system users include customers, suppliers, and partners. A) B) True False

3 CORRECT

Business analyst focuses on only the non-technical aspects of systems analysis and design. A) B) True False

4 CORRECT

Business process redesign is the continuous monitoring of business processes to effect small, but measurable improvements in cost reduction and value-added. A) True

False B) Feedback: Business process redesign (BPR) is the study, analysis and redesign of fundamental business processes to reduce costs and/or improve value-added to the business.

5 CORRECT

Knowledge asset management is one of the technology drivers for todays information systems. A) True

False B) Feedback: Knowledge asset management is one of the business drivers for todays information systems.

6 CORRECT

Systems analysts are frequently involved in the customization of the ERP applications and the redesign of business processes to use the ERP solutions. A) B) True False

7 INCORRECT

One of the problem-solving steps in systems analysis is to identify the problem. A) B) True False

8 CORRECT

Project scope, goals, schedule, and budget requirements are determined during the system initiation phase of the system development process. A) B) True False

9 INCORRECT

If software programs need to be written for an information system, they are written during system analysis. A) B) True False

10 INCORRECT

Process management is the activity of defining, planning, directing, monitoring, and controlling a project. A) B) True False

CHAPTER 2

Your Results:
The correct answer for each question is indicated by a .

INCORRECT

Contemporary Information Systems are interfacing with customers and suppliers using : A) B) C) D) E) BPR CRM SCM Both A and B Both B and C

2 CORRECT

Information systems that support the business functions that reach out to suppliers are known as: A) B) C) D) E) back office information systems decision support systems expert information systems front office information systems none of the above

3 CORRECT

Which of the following is not a class of information system applications? A) B) C) D) E) database management system decision support system expert system management information system office automation system

4 INCORRECT

Who are the people that actually use the system to perform or support the work to be completed? system analysts

A) B) C) D) E) system designers system owners system builders none of the above

5 CORRECT

Which is not a typical business function? A) B) C) D) E) Sales Service Manufacturing Accounting Benefits and Compensation

6 INCORRECT

The flow of transactions through business processes to ensure appropriate checks and approvals are implemented is called: A) B) C) D) E) procedures work flow process flow process requirements procedures

7 INCORRECT

Language-based, machine-readable representations of what a software process is supposed to do, or how a software process is supposed to accomplish its task is known as: A) prototyping software specifications

B) C) D) E) application programs human engineering none of the above

8 INCORRECT

A specification of how the user moves from window to window, interacting with the application programs to perform useful work is called: A) B) C) D) E) interface specifications software specifications user dialog prototyping specifications navigation specification

9 CORRECT

Examples of keyless interfaces include: A) B) C) D) E) bar coding, OCR, pen, and voice recognition mouse, OCR, pen, and voice recognition keyboard, OCR, pen, and voice recognition all of the above none of the above

10 INCORRECT

Open database connectivity (OBDC) tools are an example of: A) B) C) D) layerware tool kit interfaceware middleware

E)

none of the above

Your Results:
The correct answer for each question is indicated by a .

1 CORRECT

Front and back office information systems feed data to management information systems and decision support systems. A) B) TRUE FALSE

2 CORRECT

Information systems architecture caters solely to the perspectives of the Organizations top management. A) TRUE

FALSE B) Feedback: Information systems architecture caters to various stakeholders perspectives.

3 CORRECT

Business knowledge is derived from data and information. A) B) TRUE FALSE

4 INCORRECT

System designer's view of data is never constrained. A) B) TRUE FALSE

5 CORRECT

Business functions are a group of related processes that support the business. A) B) TRUE FALSE

6 CORRECT

System owners specify the business processes in terms of process requirements for a new system. A) TRUE FALSE

B) Feedback: System users specify the business processes in terms of process requirements for a new system.

7 CORRECT

A policy is a set of rules that govern a business process. A) B) TRUE FALSE

8 INCORRECT

An application program is a machine readable representation of what a hardware process is supposed to do. A) B) TRUE FALSE

9 CORRECT

Examples of keyless interfaces include bar coding, optical character recognition, digital pen and voice or handwriting recognition. A) B) TRUE FALSE

10 INCORRECT

Open database connectivity (ODBC) tools allow application programs to work with different database management systems without having to be re-written. This is an excellent example of middleware. A) B) TRUE FALSE
Chapter 3

Your Results:
The correct answer for each question is indicated by a .

1 CORRECT

The first CMM level at which measurable goals for quality and productivity are established is A) B) C) Level 1 Level 2 Level 3

D)Level 4 Level 5

E)

2 INCORRECT

Project Management ensures that A) B) C) projects risk is assessed projects feasibility is assessed system is developed at minimum cost

D)both A and B none of the above

E)

3 UNANSWERED

The deliverable of the problem analysis phase is A) B) C) system improvement objectives problem statement statement of constraints

D)statement of work none of the above

E)

4 CORRECT

Which one is NOT a category of problems represented by the PIECES framework? A) B) C) control efficiency service

D)economics technology

E)

5 INCORRECT

Which one is NOT a phase of the systems development life cycle? A) problem analysis

B) C)

scope definition requirements analysis

D)post-implementation review decision analysis

E)

6 CORRECT

A cross life-cycle activity of system development is A) B) C) object modeling prototyping fact-finding

D)data modeling data flow diagram modeling

E)

7 CORRECT

An ongoing activity of systems support is A) B) C) assisting users adapting the system to new requirements recovering the system

D)fixing software defects all of the above

E)

8 CORRECT

Rapid Application Development (RAD) strategy includes all of the following, except actively involves system users in the analysis, design, and A) construction activities B) uses waterfall development approach to evolve system concept

organizes systems development into a series of focused, intense C) workshops reduces the amount of time that passes before the users begin to see a working system

D) accelerates the requirements analysis and design phases

E)

9 INCORRECT

Request for quotation (RFQ) is a document that compares business and technical requirements of a commercial application package against the capabilities and A) features of a specific commercial application package a document that communicates business, technical, and support requirements for an application software package to vendors that B) wish to compete for the sale of that application package and services a document that communicates business, technical, and support requirements for an application software package to a single vendor C) that has been determined as being able to supply that application package and service a contract with management and the user community to develop or D)enhance an information system none of the above

E)

10 CORRECT

Which of the following phases is unique to the commercial application package implementation strategy as opposed to the rapid application development strategy A) B) C) problem analysis construction and testing scope definition

D)requirements analysis business process design

E)

Your Results:
The correct answer for each question is indicated by a .

1 INCORRECT

The Capability Maturity Model (CMM) is a framework intended to help organizations improve the maturity of their project management processes. A) B) True False

2 CORRECT

A standard systems development process is purchased or developed at

Level 3 of the Capability Maturity Model (CMM). A) B) True False

3 CORRECT

Rapid Application Development (RAD) and Rational Unified Process (RUP) are two examples of system development methodologies. A) B) True False

4 INCORRECT

Cost-benefit analysis ensures that an information system is developed at minimum cost. A) B) True False

5 CORRECT

A data flow diagram is one example of a process model. A) B) True False

6 INCORRECT

Correcting or improving efficiency of people and processes is one of the potential problems that may be addressed by an information systems development project. A) B) True False

7 CORRECT

Divide and conquer is one of the underlying principles of systems development. A) B) True False

8 INCORRECT

A steering committee is comprised of system owners, IT managers, system designers, and system builders, all of whom determine which requests and projects get approved and scheduled. A) True False

B)

9 CORRECT

Statement of work is one of the deliverables of the problem analysis phase. A) True

False B) Feedback: Statement of work, which is a contract with management and user community to develop (or enhance) an information system, is a deliverable of the scope definition phase.

10 INCORRECT

Rapid application development (RAD) strategy accelerates the requirements analysis and design phases through an iterative construction approach. A) B) True False