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    Managing Quality (Introduction) : Quick Definitions

    Uploaded by

    Malik Naseer Awan
    This document contains a quality management assessment with 8 multiple choice questions. It asks the student to define key terms like quality, quality control, and quality assurance. It also asks the student to outline costs of poor quality, factors customers use to assess quality, and disadvantages of quality inspection. Finally, it asks the student to define Total Quality Management (TQM) and outline two business advantages of implementing a TQM system. The assessment is worth a total of 25 marks.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Managing Quality (Introduction) : Quick Definitions

    Uploaded by

    Malik Naseer Awan
    56 views8 pages
    This document contains a quality management assessment with 8 multiple choice questions. It asks the student to define key terms like quality, quality control, and quality assurance. It also asks the student to outline costs of poor quality, factors customers use to assess quality, and disadvantages of quality inspection. Finally, it asks the student to define Total Quality Management (TQM) and outline two business advantages of implementing a TQM system. The assessment is worth a total of 25 marks.

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    Original Title

    Quality Intro

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    This document contains a quality management assessment with 8 multiple choice questions. It asks the student to define key terms like quality, quality control, and quality assurance. It also asks the student to outline costs of poor quality, factors customers use to assess quality, and disadvantages of quality inspection. Finally, it asks the student to define Total Quality Management (TQM) and outline two business advantages of implementing a TQM system. The assessment is worth a total of 25 marks.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    56 views8 pages

    Managing Quality (Introduction) : Quick Definitions

    Uploaded by

    Malik Naseer Awan
    This document contains a quality management assessment with 8 multiple choice questions. It asks the student to define key terms like quality, quality control, and quality assurance. It also asks the student to outline costs of poor quality, factors customers use to assess quality, and disadvantages of quality inspection. Finally, it asks the student to define Total Quality Management (TQM) and outline two business advantages of implementing a TQM system. The assessment is worth a total of 25 marks.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 8

    Name: Class:

    Date Taken: Total Possible Marks: 25


    Managing Quality (Introduction)
    Complete the following questions in the time allowed by
    your teacher
    QuickDefinitions
    Writeashort andaccuratedefinitionof thefollowingtermsrelatingtoqualitymanagement:
    Upto2marksareavailablefor eachgooddefinition
    2
    1. Define: "quality"
    2
    2. Define: "qualitycontrol"
    2
    3. Define: "qualityassurance"
    Provideoutlineanswerstothefollowingshort questionsinthespaceprovided:
    www.tutor2u.net - 1 -
    - 2 -
    3
    4. List uptothreeexamplesof costsincurredbyabusinessasaresult of poor quality
    (onemarkfor eachrelevant point)
    4
    5. Outlineuptofour different factorsthat acustomer might usetoassessthequalityof
    aproduct or service(onemarkfor eachrelevant factor)
    www.tutor2u.net - 2 -
    - 3 -
    4
    6. List uptofour waysinwhichacustomer might consider that aproduct isnot of
    satisfactoryquality(onemarkfor eachrelevant suggestion)
    3
    7. List threepossibledisadvantagesof relyingonasystemof qualityinspection(one
    markfor eachrelevant point)
    www.tutor2u.net - 3 -
    - 4 -
    5
    8. DefineandexplaintheacronymTQM (3marks) andoutlinetwoadvantagestoa
    businessof implementingTQM (1markfor each)
    www.tutor2u.net - 4 -
    Name: Class:
    Date Taken: Total Possible Marks: 25
    Managing Quality (Introduction)
    Complete the following questions in the time allowed by
    your teacher
    QuickDefinitions
    Writeashort andaccuratedefinitionof thefollowingtermsrelatingtoqualitymanagement:
    Upto2marksareavailablefor eachgooddefinition
    2
    1. Define: "quality"
    Qualityisabout meetingtheneedsandexpectationsof customers
    If aproduct or servicemeetsall thoseneedsandexpectations- thenit passesthe
    qualitytest
    2
    2. Define: "qualitycontrol"
    Theprocessof inspectingor checkingproductstoensurethat theymeet therequired
    qualitystandards
    Canbeperformedduringtheproductionprocessor bycheckingthequalityof
    finishedgoods&services
    2
    3. Define: "qualityassurance"
    Theprocessesthat ensureproductionqualitymeetstherequirementsof customers
    Qualityassuranceisabout puttingproceduresandprocessesinplacewhichaimto
    "assure" qualityisachievedrather thanrelyingoncheckingthat it has
    Provideoutlineanswerstothefollowingshort questionsinthespaceprovided:
    www.tutor2u.net - 1 -
    - 2 -
    3
    4. List uptothreeexamplesof costsincurredbyabusinessasaresult of poor quality
    (onemarkfor eachrelevant point)
    Lost customers(expensivetoreplace- andtheymaytell othersabout their bad
    experience)
    Cost of reworkingor remakingproduct
    Costsof replacementsor refunds
    Wastedmaterials
    Damagedreputationinthemarketplace
    4
    5. Outlineuptofour different factorsthat acustomer might usetoassessthequalityof
    aproduct or service(onemarkfor eachrelevant factor)
    Relevant answersmight include:
    Performance(fit for purpose)
    Appearance
    Availability&delivery
    Reliability/ durable
    Price/ valuefor money
    Functions
    After-salesservice
    Imageandreputation
    www.tutor2u.net - 2 -
    - 3 -
    4
    6. List uptofour waysinwhichacustomer might consider that aproduct isnot of
    satisfactoryquality(onemarkfor eachrelevant suggestion)
    Relevant answersmight include:
    Product fails- e.g. abreakdownor unexpectedwear andtear
    Product doesnot performaspromised
    Product isdeliveredlate
    Poor instructions/directionsfor use
    Unresponsivecustomer service
    Product ispoorlypackagedor appearsdamaged
    Product developsabadreputation
    3
    7. List threepossibledisadvantagesof relyingonasystemof qualityinspection(one
    markfor eachrelevant point)
    Costly- evenif inspectionisperformedusingsamplingmethods
    Oftenat theendof theproductionprocess- i.e. toolate
    Inconsistent inspections
    Oftennot compatiblewithmodernproductionsystems
    Donebyinspectorsrather thanworkersthemselves
    www.tutor2u.net - 3 -
    - 4 -
    5
    8. DefineandexplaintheacronymTQM (3marks) andoutlinetwoadvantagestoa
    businessof implementingTQM (1markfor each)
    TQM meansTotal QualityManagement
    TQM isamanagement philosophycommittedtoafocusoncontinuousimprovements
    of product andserviceswiththeinvolvement of theentireworkforce
    Wholebusinessunderstandsneedfor qualityandseekstoachieveit
    Everyoneinworkforceisconcernedwithqualityat everystageof productionprocess
    Qualityisensuredbyworkersandnot inspectors
    Advantages:
    Putscustomer at heart of productionprocess
    Motivational sinceworkersfeel moreinvolvedandarema
    www.tutor2u.net - 4 -

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