Mission Statement

Develop into a top rate, nimble footed banking institution committed to excellence in services to
its customers, enhancing stakeholders value though care and competence and fulfilling
obligations to the community at large.

To retain the bank's position as the Premier Indian Financial Services Group, with world class
standards and significant global business committed to excellence in customer, shareholder and
employee satisfaction and to play a leading role in the expanding and diversifying financial
services sector while continuing emphasis on its development banking role.
(have found 2 mission statements )

Vision Statement

Attain high standards of efficiency and professionalism and core institutional values
comparable to the best in the field.

Possess world-class standards of efficiency and professionalism rooted in the core
institutional values of the State Bank Group.

To be a committed, caring and responsible corporate citizen

To provide a satisfying work environment with opportunities for learning, self-
development and self-actualization.



Premier Indian financial services group with global perspective, world class
standards of efficiency and professionalism and core institutional values.
Retain its position in the country as a pioneer in the development banking.
Maximize shareholder value through high, sustained earnings per share.
An institution with a culture of mutual care bad commitment, a satisfying and
exciting work environment and continuous learning opportunities.

SBI articulates nine core values:
Excellence in customer service.
Profit orientation.
Belonging & commitment to the bank.
Fairness in all dealings and relations
Risk taking & Innovation.
Ream playing
Learning and renewal
Integrity.
Transparency and discipline in policies and systems

http://www.slideshare.net/TereBinaJiyaNaJaye/sbi-14084600



PEST ANALYSIS OF STATE BANK OF INDIA:



POLITICAL FACTORS:
Endorsing the fact that RBI plays a vital role inproceeding of SBI and forging and penetrating
rules to the whole Indian
banking sectors. Hence, the RBIs 1991 monetary policy and control
system accrued the efficiency, competitiveness and productivity betweenthe banking sectors.
However, with accordance to the Banana BankingSkins 2010 survey the political interference
accounted as the major risk for banking sectors. Relatively, the Finance Minister raised the
farmercredit goal from $536 billions 2009-08 to $606.9 billion 2009-10 and theUnion budget
2009-10 prolonged the debt condo nation to six months forthe 2 hacter land farmer holders
which can make positive and negativeimpacts over the SBI operation as the bank process their
36% of theiractivities in rural zone of India.


ECONOMIC FACTOR:
Economic fluctuation reflects a fragile andlucrative effect to the banking sectors financial
system. Considering the
India vision 2020 belayed by Planning C
ommission of IndianGovernment in order to ideate the banking sectors future. The
Commission seeks to raise the Indias ranking from 11
th
to 4
th
in WorldDevelopment Report from GDP ratio perspective and transforming Indiafrom low-
income nation to upper-middle-income nation. To implement the vision, priorities are striving to
increase the annual GDP growth from8.5% to 9% in next 7 years and Indian Vision seeks to
mitigate theagriculture share from 28% to 6%, which could be prove vulnerable toSBI in
terms of investment in infrastructure, technology and operations.


SOCIAL FACTOR:
According to 1950-2050 demographic studies,
Indias fruition rate is waning from 5.91% to 2.76% t
oday and is expectedto decrease more to 1.8%. F
urthermore, Indias demise rate is mitigating
from 25.5% 1950-55 to 8.5% now and will reach to its lowest rate 7.9% in2020-25. The
mentioned statistics indicates the sign of longer income of customers to the SBI group and the
transition of customer target to theyounger customers, as India will be entitled as the youngest
nationsduring 2010-2025.


TECHNOLOGICAL FACTOR:
The term Information Technology hasremained a revitalize factor for the success of banking
sectors operation.Thus, the Foreign Banking sectors entered the Indian market withasserting the
technological based approach while processing newtechnological innovation. Hence, the State
Bank of India is required to












SWOT analysis of SBI
SBI has its roots since 1806 which was later transformed under various names, finally SBI Was
established after the act in parliament on May 1955. In the year 1959 SBI took over 8 state
owned banks and since then it started to grow up carrying its heritage of servicing people at
various economic levels.

Strengths
SBI is the largest bank in India in terms of market share, revenue and assets.
As per recent data the bank has more than 13,000 outlets and 25,000 ATM centers
The bank has its presence in 32 countries engaging currency trade all over the world
The bank has a merged with State Bank of Saurashtra, State bank of Indore and the bank
is planning to go further acquisition in the current FY2012.
SBI has the first mover advantage in commercial banking service
SBI has recently changed its vision and mission statements showing a sign of inclination
towards new age banking services



Weakness
Lack of proper technology driven services when compared to private banks
Employees show reluctance to solve issues quickly due to higher job security and
customers waiting period is long when compared to private banks
The banks spends a huge amount on its rented buildings
SBI has the largest number of employees in banking sector, hence the bank spends a
considerable amount of its income in employees salary compensation
In spite of modernization, the bank still carries the perception of traditional bank to new
age customers. The major factor for SBI bank weakness is its hierarchical
management structure as it hindrances change to the organization and its mustiness to the
modernization of the sector in terms of their structure, technology, processes,
centralization, etc.
SBI fails to attract salary accounts of corporate and many government sector employees
salary accounts are also shifted to private bank for ease of operations unlike before

Opportunities
Mergers will result in expansion of market share to defend its number one position
SBI is planning to expand and invest in international operations due to good inflow of
money from Asian Market
Since the bank is yet to modernize few of its banking operations, there is a better scope of
using advanced technologies and software to improve customer relations
Young and talented pool of graduates and B schools are in rise to open new horizon to so
called old government bank
The company can take the opportunity of their higher rate of customers while enhancing
the adoption of E-Transaction process and the firm could beneficiate from owing highest
beneficiary. Thus, upgrading of E-Transaction will lead the firm to the humongous
investment in technology sector and results to the transaction cost deduction

Threats
FDIs allowed in banking sector is increased to 49% , this is a major threat to SBI as
people tend to switch to foreign banks for better facilities and technologies in banking
service
Other government banks like PNB, Andhra, Allahabad bank and Indian bank are showing
Customer prefer to switch to private banks and financial service providers for loans and
mortgages, as SBI involves stringent verification procedures and take long time for
processing.

http://www.marketing91.com/swot-analysis-sbi/



PEST ANALYSIS OF STATE BANK OF INDIA:


POLITICAL FACTORS:
Endorsing the fact that RBI plays a vital role in proceeding of SBI and forging and penetrating
rules to the whole Indian banking sectors. Hence, the RBIs 1991 monetary policy and control
system accrued the efficiency, competitiveness and productivity between the banking sectors.
However, with accordance to the Banana Banking Skins 2010 survey the political interference
accounted as the major risk for banking sectors. Relatively, the Finance Minister raised the
farmer credit goal from $536 billions 2009-08 to $606.9 billion 2009-10 and the Union budget
2009-10 prolonged the debt condo nation to six months forthe 2 hacter land farmer holders
which can make positive and negative impacts over the SBI operation as the bank process their
36% of their activities in rural zone of India.

ECONOMIC FACTOR:
Economic fluctuation reflects a fragile and lucrative effect to the banking sectors financial
system. Considering the India vision 2020 belayed by Planning Commission of Indian
Government in order to ideate the banking sectors future. The Commission seeks to raise the
Indias ranking from 11thto 4thin World Development Report from GDP ratio perspective and
transforming India from low-income nation to upper-middle-income nation. To implement the
vision, priorities are striving to increase the annual GDP growth from8.5% to 9% in next 7 years
and Indian Vision seeks to mitigate the agriculture share from 28% to 6%, which could be prove
vulnerable to SBI in terms of investment in infrastructure, technology and operations.


SOCIAL FACTOR:
According to 1950-2050 demographic studies, Indias fruition rate is waning from 5.91% to
2.76% today and is expected to decrease more to 1.8%. Furthermore, Indias demise rate is
mitigating from 25.5% 1950-55 to 8.5% now and will reach to its lowest rate 7.9% in2020-25.
The mentioned statistics indicates the sign of longer income of customers to the SBI group
and the transition of customer target to the younger customers, as India will be entitled as
the youngest nations during 2010-2025

TECHNOLOGICAL FACTOR:
The term Information Technology has remained a revitalize factor for the success of banking
sectors operation. Thus, the Foreign Banking sectors entered the Indian market with asserting the
technological based approach while processing new technological innovation. Hence, the State
Bank of India is required to respond to such approach in order to rebound their market share, as
the bank has been staggering from loss of market share due to being unresponsiveness to
the technological changes.
http://www.academia.edu/3729526/State_Bank_of_India


State Bank of India offers its products and services in domains like -
Personal Banking.
NRI Services.
Agriculture.
International.
Corporate.
SME.
Domestic Treasury.
State Bank of India Services offers the following products through its well managed, efficient
and deep-rooted network :
Domestic Treasury.
SBI Vishwa Yatra Foreign Travel Card.
Broking Services
Revised Service Charge.
ATM Services.
Internet Banking.
E-Pay.
E-Rail.
RBIEFT.
Safe Deposit Lockers.
Gift Cheques.
MICR Codes.
Foreign Inward Remittances.

http://www.scribd.com/doc/62627021/19337915-Business-Strategy-of-State-Bank-of-India
http://www.authorstream.com/Presentation/swarupgadu-1268887-sbi/
http://share.pdfonline.com/5b37e14f40c6419aad268efc548e601d/STRATEGIES%20FOR%20MAKING
%20SBI%20A%20WORLD%20CLASS%20BANK.htm
the above link is a whole document on sbi wherein there is swot, pestel, the services rendered.