A-53, Kendrya Vihar, Sector-56, Gurgaon Phone: 09873130023, Email: Findsandip - C@yahoo - Co.in

SANDIP CHOWDHURY
A-53, Kendrya Vihar, Sector-56, Gurgaon

Phone: 09873130023, Email: findsandip_c@yahoo.co.in
________________________________________________________________________
PROFILE
Working as an Account Manager responsible for Australian Loan process set up and Process Migration.
Around six years of experience in the BPO.
Over four years of experience in US Mortgage
Hands on experience in Operations Management, Team Management and Process deployment.
Qualified the Intermediate examination of the Institute of Company Secretaries of India, pursuing course on
Certified International Investment Analyst from ICFAI.
EXPERIENCE
Gnome Business Solutions
(Oct 2007 - Present)
Gnome Business Solutions is an outsourcing company with global footprints and cutting edge business
operations The Company is headquartered in Sydney, Australia with fulfillment centers across Australia
and Asia.
Account Manager
Responsible for Loan Process setup at outsourced partner locations.

Process documentation and process migration.
Imparting process training on loan serviceability and credit underwriting.
Monitoring the workflow to ensure smooth transition.
Parsec Technologies Limited, Parsec Interact Inc .
(Mar 2003 Aug 2007)
Parsec Interact (D.B.A Parsec Loans) is part of the Parsec Group of companies. It is an end-to-end
residential mortgage company headquartered at Mountain View, California, which works with lenders
across the US helping them, identify prospective borrowers that would meet their loan program portfolio. It
is a member of National Association of Mortgage Brokers and is financially backed by Barings Private
Equity Partners (www.bpep.com).
Growth path
Assistant Product Manager
Assistant Manager - GMST
Senior Program Executive
Program Executive
(May 2007 Aug 2007)

(April 2006 May 2007)
(Oct 2004 - March 2006)
(March 2003 - Sept 2004)
Assistant Manager
Manage a team of mortgage executives/sr.executives engaged in pricing, processing and origination of US
mortgage loan applications. Key result areas:
Ordering credit reports and property appraisals.
Ordering Preliminary title report and opening of escrow accounts.

Compiling loan submission package and reviewing the same for completeness and accuracy.
Submission of the loan application package as per the stacking order for lenders approval.
Working on Conditions (Prior to DOC and Prior to Funding conditions) received from the lenders
underwriting team.
Deciding on interest rate to be charged on a loan program, cost involved on interest rate buy
downs, the YSP on the loan etc.
Responsible for client relationship management.
Senior Program Executive
Responsible for managing call center for achieving client service delivery metrics.
Introduction of new incentive schemes and motivational programs for the associates from time to
time to achieve boost in sales.
Analysis of the productivity indicators like SPH, Data Conversion Ratio, Dials/ hr etc on regular
basis to identify productivity gaps and recommend corrective actions
Responsible for conducting domain and product training for managers and supervisors at vendor
locations.
Responsible for reports analysis and preparation of dashboards reflecting revenue positions, CTQ
for processes etc.
Achievements
Fastest growing Asst. Manager within Parsec group.

Lowered and maintained overall attrition rate below 20% level in Product division and in GMST.
Successfully set up a new unit within the department (Global Mortgage Solutions Team) aimed at
launching new value added products for US Mortgage clients.
Wipro Spectramind Services Pvt. Ltd.
(Feb2002-Mar'2003)
Technical Support Associate

Efficient call management for achieving customer service turnaround within set time frames. Handle
escalated and supervisory calls and provide first line customer support to the customers by troubleshooting,
answering technical queries and resolving their issue. Actively involved in training, mentoring and
monitoring fresh hires/agents on the floor.
Achievement
Received the Certificate of Excellence Award for outstanding performance.
EDUCATION
B.Com from Delhi University, 1997.
Professional
Qualified Intermediate Examination of the Institute of Company Secretaries of India, March 2001.
Certifications/ Programs attended

Workshop on A Breakthrough in Effectiveness conducted by renowned corporate trainer Sukhdeepak
Malvai.
DATE OF BIRTH:
16th September 1975

A-53, Kendrya Vihar, Sector-56, Gurgaon Phone: 09873130023, Email: Findsandip - C@yahoo - Co.in

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A-53, Kendrya Vihar, Sector-56, Gurgaon Phone: 09873130023, Email: Findsandip - C@yahoo - Co.in

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SANDIP CHOWDHURY

A-53, Kendrya Vihar, Sector-56, Gurgaon

(Oct 2007 - Present)

Responsible for Loan Process setup at outsourced partner locations.

Parsec Technologies Limited, Parsec Interact Inc .

(Mar 2003 Aug 2007)

(May 2007 Aug 2007)

Ordering credit reports and property appraisals.

Ordering Preliminary title report and opening of escrow accounts.

Senior Program Executive

Fastest growing Asst. Manager within Parsec group.

Wipro Spectramind Services Pvt. Ltd.

Technical Support Associate

Certifications/ Programs attended

16th September 1975

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