Name: Gopu Mohan Geetha Email Id: gopu_mg@yahoo.co.

in
Location: COCHIN, Kerala, India Contact No: 8086466663

Professional Profile

 Having 15+ years of overall experience and out of which 8+ years of specialization in Sales &
Distribution in SAP consulting and project management in SAP and 7+ years in core functional
domain areas like Sales, Customer Service and Collections with Banking and Telecom clients.

 As an SAP SD Consultant I have defined business process requirements, preparation of scope

of SAP Sales and Distribution. Performed Gap Analysis. Prepared Business process blueprints
(AS-IS (existing system), TO-BE (How the system should be)).

 As a Team Lead, I am responsible for the overall management of a project throughout its
implementation. I am responsible for defining, planning, tracking, and managing the project, for
identifying key resources and providing the direction they require and meeting project
objectives.

 As a Team Lead, I provide leadership to cross-functional teams responsible for delivering

defined project outputs to time, budget, and project quality criteria. I also ensure adherence to
project management methodology practices, provide team coaching, evaluate the performance
of team members, and reinforce the enterprise knowledge management through the collection
and communication of lessons learned.

 Have worked with Critical clients in client facing role at on-site in Dubai. Strengths include
good communication and ability to work in Co-ordination with large teams and effective client
interactions.

 Exceptionally well organized with a track record that demonstrates self-motivation, creativity,
and initiative to achieve both personal and corporate goals.

 Demonstrated competence in managing and executing large onsite offshore SAP programs,
driving multiple work streams, business problem resolution, delivering weekly / monthly senior
management presentations of project status.

 Provide expert advice to all support staff in the resolution of Issues, Negotiation with customers
and service teams to resolve issues which may delay resolution
CURRENT ORGANIZATIONAL DETAILS

Year: March 2019 – Till now

Organisation: ActionFI Technologies Ltd
Position: Senior SAP Consultant
Place: Cochin, Kerala
Job Profile:

 Create & manage project plans, Define project schedules, allocate resources and monitor
progress.
 Align project objectives with company goals, and make sure project team is clear on objectives.
 Deliver and install technology solutions, Help project team with the design and development
tasks.
 Lead process of issue identification and resolution.
 Manage risk tracking process, Monitor and manage scope & Manage all documentation.
 Work multiple projects simultaneously, Foster partnership with customers/stakeholders/sponsors.
 Independently handle customer projects in global landscape.
 Serve as the lead point of contact for all customer project matters.
 Ensure the timely and successful delivery of our solutions according to customer needs and
objectives.
 Clearly communicate& document the progress of deliverables to internal and external
stakeholders.
 Assist with challenging client requests or issue escalations as needed.
 Help project team with the design and development tasks.
 Lead process of issue identification and resolution.
 Define project schedules, allocate resources and monitor progress.
 Align project objectives with company goals, and make sure project team is clear on objectives.
 Work multiple projects simultaneously.
 Acquiring a thorough understanding of key customer needs and requirements.
 Serve as the link of communication between key customers and internal teams.
 Resolve any issues and problems faced by customers and deal with complaints to maintain trust.

PREVIOUS ORGANIZATIONAL DETAILS - Employer 1

Year: May 2018 – March 2019

Organisation: Lu Lu International Group Internal IT Team
Position: SAP SD Consultant
Place: Cochin, Kerala
Job Profile:

 Responsible for support SAP Team who currently provide 24x6 support Globally for Lu Lu group
International

 Analysis of business requirements and issues, Design and implementation of full solutions
(Including testing and UAT Support), Identify integration issues and develop solutions to these
issues. Work effectively with local experts as well as with the business community, Clarify
processes to end users and business stakeholders as required
 Provide guidance on technical feasibility and appropriateness of proposed solutions when
alternative solutions are available, Establish good relationships with stakeholders throughout the
operating companies.

 Demonstrates excellent communication skills both verbally and in writing. Understands delivery
within a fixed price model and able to operate effectively within those constraints. Can take
ownership of sub-plans for specific functional requirement and can plan own time to ensure
project milestones are met.

 Able to take an issue, then plan and deliver a solution using own initiative, with little guidance.
Identifies and escalates issues and risks within project structure. Able to receive
feedback/coaching on performance from other members of the team positively, Detailed
knowledge of business requirements and solutions in their focus area & Mobilize and motivate a
development team.

 Expertise in using Structured Methodology, Application Study, Systems Analysis, Requirement

analysis, Design, Development, Testing, Implementation, Enhancement & Maintenance

 Responsible for Resource management includes Resource Planning, Training, team

development, retention strategy and Risk planning and Risk mitigation. Responsible for
implementing internal Quality processes in the Project and defining, monitoring and
achievement of various metrics and documentation

 Co-ordinate and promote incident management activities. Take responsibility for the effective
functioning of the Incident Management processes

 Actively manage the monitoring and resolution of daily flow and backlogs and ensure effective and
rapid response to Major Incidents. Ensure that any service breach is suitably recorded and
described

 Changes to support processes to ensure continuous improvement of the incident management

process. Provide guidance on Incident Management to all support staff

PREVIOUS ORGANIZATIONAL DETAILS - Employer 2

 Wipro Infotech
Year: Feb 2015 – May 2018
Project Details
Client : AL HAMRA, UAE, APCC Saudi, YASREF Saudi, Emami Agrotech Ltd
Project : Implementation, Maintenance and Support
Role : Associate Consultant
Place : Offshore (Cochin)

Description:
Support Activities include new configuration and modification of existing configuration changes, as
per the requirement. Analyzing the errors, searching for route cause analysis and providing
permanent solutions. Issues related to sales orders, deliveries, shipment, shipment cost document
and billing documents.
  As a Team Lead, I am responsible for the overall management of a project throughout its
implementation along with the SD activities. I am responsible for defining, planning, tracking
and managing the project, for identifying key resources and providing the direction they require
and meeting project objectives
 Have completed Mini implementation Project for Al Hamra Group RAK, UAE
 Completed Rollout Project for Al Hamra Group RAK, UAE

PREVIOUS ORGANIZATIONAL DETAILS - Employer 3

 Tech Mahindra (Mahindra Satyam)

Sep 2011 – Feb 2015
Position: SAP SD Consultant
Place: Chennai, TN
Project Details
Client : BASF, Germany
Project : Maintenance and Support
Role : Senior Business Analyst
Place : Offshore (Chennai)

BASF is the world’s leading chemical company, with about 110,000 employees and close to 385
production sites worldwide. Products and system solutions contribute to conserving resources,
ensuring healthy food and nutrition and helping to improve quality of life. BASF is a chemical
company in Germany which is doing third party business in different regions such as Europe, Asia
Pacific, North America and South America.

Responsibilities
As a functional consultant i am supporting the client for the issues in SAP SD reported through
incidents and handling within SLA agreed with the client.
 Worked on Third party sales, IDoc related Issues, Pricing Procedure determination, Output
Determination Procedure, Item category determination, Route Determination, etc.
 Nota fiscal issues, MD04 corrections & sales order updates were common issues in this
region.
 Customized sales order processing for different sales scenarios from inquiry to quotation to
sales order, delivery to billing.
 Has got opportunity to lead the IDoc monitoring service line during this tenure. During my
tenure we have achieved 98 % quality on deliverables.

Responsibilities in SAP SD
 Issues related to sales orders, deliveries, transport and billing documents
 Issues related to output determination in sales documents and billing documents
 Issues related to missing customizing
 Analyzing and processing EDI messages which are stuck in error
 Responsibilities in SAP GTS
Compliance Management
• SPL Upload
• Transfer of materials and business partners from R/3 system to GTS system.
• Monitoring and processing of blocked documents (Import and Export)

Customs Management
• Data related issues in customs declarations and excise duty management documents.

Risk Management
• Issues related to vendor declarations and customer declarations
• Issues related to preference processing

Domain Employment Details: Previous Employer 1

Year: Oct 2010 – May 2011
Organisation: Reliance Communications
Position: Cluster Head – Billing and Collections
Place: Tirupathi, AP

Job Profile:
 Agency Empanelment for collection and retention
 Take initiatives for enhance Usage
 Serves as liaison between the customer and various departments.
 Work on strategy for retention of existing accounts
 Control Customer churn for cluster- post paid
 Achieve monthly Collection %
 Bucket wise flow control
 Training for FOS and Sub ordinates
 Check on the daily payment entries by RMS and take necessary steps
 Improve on due date collection
 Control Bad Debt
 Recovery Collections
 Employee management(Subordinates)
 Grievances handling of Vendors and Channel Partners
Employment Details: Previous Employer 2
Year: March 2009 – Aug 2010
Organisation: Tata Tele Services (Tata Docomo)
Position: Zonal Head – Customer Service Delivery
Place: Calicut, Kerala
Job Profile:
 Agency Empanelment for collection and retention
 % of CAF compliance with in barring SLA
 CAF vendor management Reduce CAF rejecting & Refresher training for channels
 Completion of AV with In TAT and updating in System in 24 hrs
 100% CAF collection for post paid
 Serves as liaison between the customer and various departments.
 Work on strategy for retention of existing accounts
 Control Customer churn for cluster- post paid
 Collection %
 Improve on due date collection
 Any project that can improve any of the parameters in CSD performance
 Control Bad Debt and Training for Sub ordinates
 Enhance Retention efficiency and maximise 'Customer Life Cycle Value'
 Conversion pickup & referral cases
 Identification of Cross Sell

Employment Details: - Previous Employer 3

Year: June 2006 – March 2009
Organisation: Citi Financial Consumer Finance India Ltd
Position: Zonal Head – District Manager - Collections
Place: Trivandrum, Kerala
Job Profile:
 Agency Empanelment and Management (Collection Agency)
 Resolves customer requests, questions and complaints frequently requiring analysis of
situations to determine best use of resources.
 Sell product and place customer orders in computer system.

 Provide customers with product and service information.

 Up sell products and services.

 Follow-up on customer inquires not immediately resolved.

 Complete call logs and reports.

 Recommend process improvements and Training for sub ordinates

 Serves as liaison between the customer and various departments.

 Managing delinquent Personal Loan cases
 Vendor Evaluation, Vendor Bills and Payout Control
  Daily executive Level review
 Negotiation with the customers and Team
 Daily MIS
 Motivating the Team

Employment Details: - Previous Employer 4

Year: June 2005 – June 2006

Organisation: ICICI Bank Ltd
Position: Collection Manager
Place: Trichur, Kerala

Job Profile:

 Agency Management
 Allocation of delinquent TW, Car, Personal Loan cases and Home Loans
 Vendor Evaluation, Vendor Bills and Payout Control
 Recovery
 Representing in court for legal activities.
 Negotiation
 Leading the collection team and training for sub ordinates
 Daily MIS
 Motivating the Team

Employment Details: - Previous Employer 5

Year: June 2002 – June 2003

Organisation: Reliance Communications
Position: Sales Manager
Place: Mavelikara, Kerala

Job Profile:

 Recruiting and training sales staff;

 Supervising, motivating and monitoring team performance; 
 Allocating areas to sales executives;
 Setting budgets/targets
 Liaising with other line managers;
 Reporting back to senior managers;
 Liaising with customers (which may include actual selling);
 Maintaining detailed knowledge of the company’s products or services;
 Keeping abreast of what competitors are doing.
 Daily commitment on sales figures
 Achievement of committed targets
  Daily customers follow up
 Sales and after sales service to the customers

Education
YEAR DEGREE COLLEGE PLACE MARKS

2003 - 2005 M.B.A JSB Coimbatore 65.0%

College of Applied
1999 - 2002 B. Sc (Electronics) Adoor 69.3%
Sciences,
1997 - 1999 P.D.C MSM College, Kayamkulam 54.2%

YEAR COURSE ORGANISATION PERIOD

Organisational Study and
2003 Pomsy Food Products 15 Days
SCOT Analysis
Nilkamal Plastics,
2004 Market Survey - Kerala 2 Months
Mumbai.
Competency Mapping and
2004 Pricol, Coimbatore. 4 Months
Assessment Centre.
Professional
Training

Languages Malayalam, Tamil, Hindi, English

Areas of  SAP
Interest
 COLLECTIONS
 CUSTOMER SERVICE AND SALES

Achievements  Awarded “Best Actor” continuously for two years in UG

 Attended the two-day workshop on CRM conducted by LIBA

Skill Sets Communication Skills

Presentation Skills
 Inter Personal Skills
Computer Skills

Age/DOB : 37 Years / 21 May 1982.

Other Details
Marital Status : Married

Gender : Male

Nationality : Indian

Holds a valid Driving License and Passport.

Permanent address
Sivasailam,
Pada North, Karunagapally, Kollam (Dist: )
Kerala.- 690 519
Phone: 0476 – 2630603
Mobile: 8086466663
E-mail: gopu_mg@yahoo.co.in
Declaration I hereby declare that the above furnished details are correct and to the best of my
knowledge.

Yours truly,

Gopu. M. G