ANMOL ARORA

Address: L-401, Ajnara Integrity, Raj Nagar Extension, Ghaziabad - 201017

Cell: 8888890811
Email: arora.anmol11@gmail.com

SUMMARY:
 Professional Sr. Delivery and Operations Manager with more than 10 years of extensive experience
in the various technology hiring space.
 Have proven track record of delivering high-quality candidates, managing vendor relationships, and
building strong teams across various domains and geographies.
 Proficient at managing and leading teams for running successful process operations & developing
procedures, service standards for business excellence.
 Exposure in various MSP / VMS Systems including WAND (Magnit), ZeroChaos, IQNavigator,
Fieldglass, Agile1 etc.
 Strong leader, who builds, motivates high-performance teams to exceed business expectations.

PROFESSIONAL SYNOPSIS:

Integrated Resources Staffing

AREA OF OPERATIONS: GURGOAN & PUNE

Oct 2022 - Sept 2023

Senior Delivery Manager

Clients - Children Hospital of Philadelphia, HOAG Memorial Hospital, ADT, AmeriHealth Caritas, Beckman
Coulter, Radiometer, Phenomenex, Integrated DNA Technologies etc.

 Led end-to-end recruitment and staffing operations, streamlined processes, and ensured prompt
fulfillment of client staffing needs.
 Developed and executed innovative recruitment strategies that enhance candidate quality, reduce
time-to-hire, and exceed client expectations.
 Leveraged data-driven insights and analytics to make informed decisions, optimize recruitment
strategies, and achieve key performance metrics.
 Set clear performance goals, provide feedback, and foster a culture of excellence and continuous
improvement.
 Conducted Weekly/Bi-Weekly & Monthly meetings with VPs and Account managers, review the
respective accounts performance parameters, keep a track of progress and drive constructive
improvement plans with delivery team.
 Presented regular reports to senior leadership, provided updates on recruitment progress, key
performance metrics, and strategic initiatives.

iPlace USA Pvt. Ltd.

AREA OF OPERATIONS – REMOTE

Jun 2021 – Aug 2022

Manager – Service Delivery/Head – Service Delivery

 Responsible for the strategic and operational delivery solution for multiple clients covering the
Engineering, IT, Retail and Healthcare space including HCL, Newgen Software Inc., Molina
Healthcare, IKEA, Orsted, FICO etc.
 Wholly responsible for the line management of 2 Assistant Managers within my CORE recruitment
function, with 20+ team of recruiters.
 Working with account directors, account managers to understand recruitment demand and provide
strategic updates on the progress.
 Conducting weekly operational meet with Accounts Directors and Managers to review overall
performance of respective accounts and drive constructive improvement plans with delivery team.
 Develop effective processes for tracking and monitoring recruiting activities (i.e. coverage on
assigned requirements, TAT, quantity, and quality of submittals, interviews, offers, placements and
revenue generated.)
 Ensure the compliance and governance of the contract and SLA's are delivered and maintained.
 Working with multiple stakeholders and maintaining smooth operations
 Design and monitor all workflow processes and ensure they are enhanced where applicable
 Ensure that the team achieve predetermined operational metrics required to realize financial targets
and continually improves their performance.
 Coaching, leading, and mentoring the team members to establish career goals and development
plans, thereby increasing employee empowerment and retention.
 Coordinate with TAG team for setting up the right expectations and timelines to complete the hiring
process meeting timelines.
 Participate in conducting interviews for various levels of the organization.

eTeam Inc.

AREA OF OPERATIONS – AHMEDABAD & NOIDA

Dec 2020 – June 2021

Service Delivery Manager

 Managing the entire Delivery on the Assigned Accounts.

 Designing and Formulating strategies with Recruiting Managers & Leads to Increase the productivity
and reduce the TAT.
 Gain market share at our client(s) by increasing placements, revenue, and gross margins.
 Meet with client Hiring Managers to develop lasting relationships.
 Managing the client relationship, pre-sales, post-sales, and technical assistance.
 Developing and implementing sales strategies.
 Establish relationships with client decision makers.
 Secure new business opportunities within existing clients.
 Building a sales pipeline for the account(s).
 Management of SLAs set by the client, and track and measure progress.
 Effectively manage and prioritize a high volume of requisitions.
 Work closely with the technical recruiting team to clearly communicate client requirements ensuring
the successful sourcing of candidates.

AREA OF OPERATIONS – AHMEDABAD & NOIDA

Aug 2019 – Dec 2020

Delivery Manager – Recruitments

 Developing and implementing strategic initiatives for recruiting diverse talent in multifarious domains.
 Responsible for managing/directing the deliverables meeting quality and TAT.
 Managing team of up to 20+ Recruiters in an extremely fast paced results driven environment.
 Responsible for delivering to high volume clients.
 Deliver high quality service to the client and associates by matching the skills of candidates per client
needs.
 Ensuring that all client SLAs are being met on delivery side, monitor quality, requirement coverage,
process adherence etc.
 Acting as the bridge between the client and operational delivery team.
 Responsible for responding to issues, questions, and concerns from both the client and associate,
effectively resolving issues and situations, and escalating when appropriate.
 Establishing relationships such as NAD’s, SDP’s, HR, Directors etc. and all verticals.
 Regular coordinates with Recruiting Managers & Team Leads on open requirements from clients.
 Perform a variety of administrative and logistical tasks that support the overall mission of quality
service and performance.
 Managing the Profit and Loss of recruiting operations and clients.
 Create a positive, motivated, organized environment with a clear and efficient process.

Industry Specialization: IT, Engineering, Financial, Pharmaceutical, Telecom, Entertainments etc.

ARK Solutions Inc.

AREA OF OPERATIONS – NOIDA

Sept 2018 – Aug 2019

Assistant Manager- US Staffing (Recruitments)

 Leading and managing MSPs and Implementation partner i.e. IBM, Marriot International and
Capgemini.
 Leading the client’s delivery servicing, meeting TAT and quality.
 Managing daily work allocation based on priority and expectations to set the parameters.
 Working closely with team members and management to ensure continuous skill development on
recruiting and sourcing skills.
 Partner with account manager in process improvement and strategize optimal resource management.
 Ensure recruiters understand the end-to-end recruiting life cycle process.
 Coordinating during interviews and keep the candidates warm during onboarding.
 Prepare healthy pipeline of qualified candidates as backup for repetitive requisitions.
 Coaching and leadership training to Recruiters/Freshers for Account, VMS, Jobdiva, reports
management, Outlook/Job Portals etc.


Pro-Tek Consulting (MW Partners) - (Noida Operations Closed)

AREA OF OPERATION- NOIDA

Dec 2016 – Sept 2018

Assistant Manager- US Staffing (Recruitments)

 Led/managed several MSPs and Direct Accounts like Pharmaceutical, Media, Asset Management
etc.
 Responsible for full life cycle recruitment for all verticals
 Key responsibilities include service delivery, coordination with Account/Sales managers, team
management, and recruiter training.
 Handled team size of 5-8 recruiters.
 Responsible for allocation of daily work to all the team members.
 Coordinating with the team to get the qualified resources and screen the candidates according to the
client requirement.
 Conducted daily meetings with the team members for effective sourcing of the candidates and
guiding them on how to find out the best suited for the client requirements.
 Checked the qualities of all the resumes received and select the best resumes to be sent to the client.
 Interacting with the Manager on daily basis regarding the Feedback of the Resumes sent and update
the Candidates with the status.
 If the candidate gets short listed, fixing a telephonic or onsite interview with the Client and keep in
 touch with both (Client and Candidate) until the final outcome of all the rounds of Interview else
inform the Candidate about the rejection and explain the reasons for the same.
 Weekly Meetings with Team Members to achieve their targets along with overall team targets.
 Maintained the records of all the documentation, including comments at the time of Meetings (MOMs)
for future reference.
 Took interviews of experienced/Fresher recruiters for internal hiring.
 Responsible for making Daily reports, Weekly reports & Monthly reports

Dominion Technology Service Corp. (DTSC) – Organization Closed

AREA OF OPERATION- NOIDA

Dec 2015 – Nov 2016

Team Lead/Assistant Manager- US Staffing (Recruitments)

 Promoted from Team Lead to Assistant Manager-Recruitments.

 Handle team size of 10-15 team members.
 Assigned to ITC InfoTech and involved in nationwide recruitment for UHG, Facebook, Shutterfly,
Microsoft, etc.
 Worked on various IT and Non IT positions
 Responsible for allocation of daily work to the TLs & Recruiters.
 Set and assess team members’ performance expectations and performance, and create individual
action plans.
 Demonstrating excellent client relationship and management skills
 Worked for clients like Ciber, RHT, Cap Gemini, Syslogic, Genpact, etc.
 Responsible for handling the complete resource, recruiting and submissions of the resumes to
BDMs/Clients.
 Assisted in hiring and retaining top performing Recruiters for DTSC
 Actively involved in various training programs
 Managed recruiting process for different employment status like W2, Corp-to-Corp, and for US
Citizens, GC, H1B, TN-1, EAD holders.
 Anticipate client concerns, communicate the concerns with the head of recruiting and proactively
resolve them.
 Ensure recruiting team develops a culture of accountability, pay-for-performance, and respect for all
employees while maintaining a pleasant work environment.
 Responsible for making Daily reports, Weekly reports & Monthly reports

iPlace USA PVT. LTD.

AREA OF OPERATION- PUNE

Jul 2012 – Dec 2015

Technical Recruiter: Sr. Technical Recruiter: Recruiting Team Lead

 Responsible for full life cycle recruitment for all verticals

 Handled team size of 5-8 team members.
 Monitored team performance and set pace with standards.
 Experience managing with both Federal and Private clients.
 Monitored team involved in searching consultants through database, references and Job Portals
(Dice, Monster and Constant Contact).
 Motivated and mentored the team to perform their best and achieve the goals of the organization.
 Counseling, handling grievances, ensuring discipline, helping and enabling the team to overcome
their challenges
 Responsible for making Daily reports, Weekly reports, Monthly reports.
 Weekly Meetings with Team Members to achieve their targets along with his/her own targets.
 Trained new Hires and accustom the team with the work environment and process
 Handling client and sub venders.
 Responsible for sourcing talented candidates according to the job description of the client through
various strategies/channels such as Dice/Monster/Career Builder.
 Worked closely with various Directors, Account Managers and Leads to develop strong client
relationship, earning the respect of our clients by providing them with quality candidates and meeting
timelines.
 Followed up with the client right from submission of the profile to till the joining of the candidates.
 Conducted operational calls with clients to strategize the business plan, process and quality.
 Maintained the records of all the documentation, including comments at the time of Meetings (MOMs)
for future reference.

SOFTEC SOLUTIONS – Organization Closed

AREA OF OPERATION- MUMBAI

May 2012 – Jul 2012

SENIOR TECHNICAL RECRUITER

 Responsible for full life cycle of recruiting which includes: sourcing, screening, interviewing,
evaluating candidates, reference checks, networking and salary negotiations.
 Work closely with Account Managers and Practice leads to develop strong client relationship, earning
the respect of our clients by providing them with quality candidates and timely feedback.
 Manage interaction with clients to maintain understanding and awareness of key job requirements for
job orders to be posted so that candidate can apply directly.
 Experience of Healthcare IT consulting for IT/Technical & Functional recruitments and recruited for
clients like Accenture Health, Centura Health, McKesson etc.
 Responsible for recruitment of Database Administration, Systems Architecture, Meditech Support,
Quality Assurance, Portal Development, Healthcare Business Analyst, Network Administration etc.
 Negotiate compensation terms with candidates, which involve pay rates, vacation holidays, and
health benefits.
 Coordinate interview schedules based on both hiring manager’s and candidate’s availability.
 Develop and maintain a pipeline of qualified candidates to support our clients hiring initiatives.

ACRO (HR) INDIA PVT. LTD.

AREA OF OPERATION- NOIDA

Jul 2011 – Apr 2012

TECHNICAL RECRUITER

Responsibilities:

 Working with United States based HR organization provided extensive knowledge regarding the
recruitments, meetings and development process of the company by attending with Clients,
candidates, meetings and training programmes of the organization.
• Experience of Automobile and Aerospace Industry for IT/Technical & Engineering
recruitments and recruited for clients like Ford Motors, General Motors, States of Indiana,
Nexteer, Delphi, Honeywell aerospace and Northrop Grumman.
 Responsible for recruitment of Systems Engineer, Java developers, IT Project Managers, System
Administrators, Mechanical Engineers, IT Ssupports, Developers and Non-IT positions
like Contracting specialist, Contracts Administrators and Managers.
 Proficiency in job sites like Monster job.com , Dice.com ,Careerbuilder.com and Sologig.com.
 Excellent working knowledge of US Taxation terms for example: W2, 1099, Corp-to-Corp, etc.
 Good knowledge of Visa processing like H1B, Green Card (GC), OPT (F1), etc.
 Responsible for full life cycle of recruiting which includes: sourcing, screening, interviewing,
evaluating candidates, reference checks, networking and salary negotiations.
 Work closely with Account Managers and Practice leads to develop strong client relationship, earning
the respect of our clients by providing them with quality candidates and timely feedback.
 Manage interaction with clients to maintain understanding and awareness of key job requirements for
job orders to be posted so that candidate can apply directly.
 Negotiate compensation terms with candidates, which involve pay rates, vacation holidays, and
health benefits.
 Coordinate interview schedules based on both hiring manager’s and candidate’s availability.
 Develop and maintain a pipeline of qualified candidates to support our clients hiring initiatives.

RELIANCE LIFE INSURANCE COMPANY LIMITED

AREA OF OPERATIONS: INDORE & ALLAHABAD

Oct 2007 - Jun 2011

Branch Operations (Customer Care Executive)

Responsibilities:
.
 A self-motivated team player with excellent communication, analytical, relationship
Management and problem-solving skills.
 Scrutiny (Underwriting) of all the Documents and Loginning of Policies as per AML & KYC
Guidelines.
 Tackled Client Queries regarding all business & renewal of policies.
 Managing service operations for rendering and achieving quality services providing
first line customer support by answering queries and resolving their issues ensuring
minimum TAT.
 Assessed customer feedback, evaluated areas of improvement and providing feedback to the
associates on areas of improvement and achieving customer services matrices.
 Managed claims received at the branch by scrutinising all the claim
documents received from the claimants and providing the high quality
services ensuring the minimum TAT.
 Managed all aspects of cash flows, working capital in day to day activities and
dealing with banks being a primary signatory.
 Managing Branch Audits.
 Managed the recruitment of the Sales Managers and the Financial Advisors and furnishing
the joining formalities.
 Maintaining equilibrium between the Sales and Man Management.
 Ingrained confidence and solid understanding of translating business requirement into functional
plans in a competitive framework.

IBM BUSINESS PROCESS PRIVATE LIMITED.

AREA OF OPERATION: GURGAON

Dec 2006 - Oct 2007

Operational Executive

Responsibilities:

 Tackling Customer Queries of Overseas Calls (UK Based).

 Exposure in tapping new business opportunities with proven ability to
 achieve Company’s Targets.
 An effective communicator with good presentation skills & ability to
work cooperatively with cross functional teams.
 Willing to work closely with all functional groups within the organization.
 Dealing with clients to maintain better services.

NOTABLE CREDITS

 Was awarded best recruiter of month multiple times by achieving high profit placements for the
clients.
 Received multiple appreciation emails from CEO of the organization and also from the clients for
excellent performance and ownership of responsibility.
 Awarded as a Runner Up position in the CFR (Call for Requirement)
 Regional Contest.
 Awarded as Star of the Month in the Renewal Collection Regional Contest.
 Received appreciation awards from the Managers for the Best Performance in the Regional Contests.

ACADEMIA

 B. Com from University of Allahabad in 2006 with 62.45 %.

 12th from ISC Board in 2003 with 57.2 %.
 10th from ICSE Board in 2001 with 65 %.
 Good knowledge of BASICS, MS Office.

HOBBIES
. ,
 Playing Cricket
 Watching Movies
 Listening to music
 Reading books

PERSONNAL DETAILS

 Father’s Name : Mr Yogesh Arora

 Mother’s Name : Mrs Neelam Arora
 Date of Birth : 11 January 1985.
 Nationality : Indian
 Marital status : Married
 Linguistic Proficiency : English, Hindi, Punjabi

STRENGHTS
 Hard Worker
 Team Person
 Leadership Abilities
 Accountable
 Easy to get along

Date
Place (Anmol Arora)