ETC Webinar Communication Styles Assessment

Communication: A Self-Assessment Exercise
Below are 40 pairs of sentences. Please select from each pair of attributes the one which is most typical
of your personality. No pair is an either-or proposal. Make your choice as spontaneously as possible.
There is no wrong answer. Circle the number of your choice.
1. I like action.
2. I deal with problems in a systematic way.
3. I believe that teams are more effective than individuals.

4. I enjoy innovation very much.
5. I am more interested in the future than in the past.

6. I enjoy working with people.
7. I like to attend well organized group meetings.

8. Deadlines are important for me.
9. I cannot stand procrastination.

1O. I believe that new ideas have to be tested before being used.
11. I enjoy the stimulation of interaction with others.

12. I am always looking for new possibilities.
13. I want to set up my own objectives.

14. When I start something I go through until the end.
15. I basically try to understand other people's emotions.

16. I do challenge people around me.
17. I look forward to receiving feedback on my performance.

18. I find the step-by-step approach very effective.
19. I think I am good at reading people.

20. I like creative problem solving.
21. I extrapolate and project all the time.

22. I am sensitive to others' needs.
23. Planning is the key to success.

24. I become impatient with long deliberations.
25. I am cool under pressure.

26. I value experience very much.
27. I listen to people.

28. People say that I am a fast thinker.
29. Cooperation is a key word for me.

30. I use logical methods to test alternatives.
31. I like to handle several projects at the same time

32. I always question myself.
33. I learn by doing.

34. I believe that my head rules my heart.
35. I can predict how others may react to a certain action.

36. I do not like details.
37. Analysis should always precede action.

38. I am able to assess the climate of a group.
39. I have a tendency to start things and not finish them up.
40. I perceive myself as decisive.
41. I search for challenging tasks.

42. I rely on observation and data.
43. I can express my feelings openly.

44. I like to design new projects.
Casse, Pierre Training for the Cross-cultural Mind. SIETAR 1981 .Used by permission from Manitoba
Mediation Services Trainers.
Page 1
45. I enjoy reading very much.

46. I perceive myself as a facilitator.
63. I like to get things done.

64. Good relationships are essential.
47. I like to focus on one issue at a time.

48. I like to achieve.
65. I am impulsive.
66. I accept differences in people.
49. I enjoy learning about others.

50. I like variety.
67. Communicating with people is an end in itself.

68. I like to be intellectually stimulated.
51. Facts speak for themselves.

52. I use my imagination as much as possible.
69. I like to organize.

70. I usually jump from one task to another.
53. I am impatient with long, slow assignments.

54. My mind never stops working.
71. Talking and working with people is a creative act.

72. Self-actualization is a key word for me.
55. Key decisions have to be made in a cautious way.

56. I strongly believe that people need each other to get
work done.
73. I enjoy playing with ideas.

74. I dislike wasting my time.
57. I usually make decisions without thinking too much.

58. Emotions create problems.
59. I like to be liked by others.

60. I can put two and two together very quickly.
61. I try out my new ideas on people.
62. I believe in the scientific approach.
75. I enjoy doing what I am good at.

76. I learn by interacting with others.
77. I find abstractions interesting and enjoyable.

78. I am patient with details.
79. I like brief, to the point statements.

80. I feel confident in myself.
Casse, Pierre Training for the Cross-cultural Mind. SIETAR 1981 .Used by permission from Manitoba Mediation
Services Trainers.
Page 2
Scoring Your Communication Style Inventory

Each selected item has to be reported on the four scales reproduced below. In other words, if items 1, 4, 6,
have been selected, the same numbers on the four scales should be circled again. Transfer your selections from
the previous pages to this sheet by circling the sentence number that you selected.
On each style line add up the number of items that you have circled (not the figures but the number of selected
items). The maximum is 20 per style and the total for the four styles should be 40.
1-8-9-13-17-24-26-31-33-40-41-48-50-53-57-63-65-70-74-79 = __3__
Ex. Style 1=
Style 1=
ACTION = 1-8-9-13-17-24-26-31-33-40-41-48-50-53-57-63-65-70-74-79 = _____
Style 2 = PROCESS = 2-7-10-14-18-23-25-30-34-37-42-47-51-55-58-62-66-69-75-78 = _____

Style 3= PEOPLE = 3-6-11-15-19-22-27-29-35-38-43-46-49-56-59-64-67-71-76-80 = _____
Style 4 = IDEA = 4-5-12-16-20-21-28-32-36-39-44-45-52-54-60-61-68-72-73-77 = _____
TOTAL: ______
Styles/Features
Action (A)
Process (PR)
People (PE)
Idea (I)
They talk about

Results * Responsibility
Objectives * Feedback * Performance *
Experience * Productivity * Challenge *
Efficiency * Achievements * Moving
Ahead * Change * Decisions
Facts * Trying Out * Procedures *
Analysis * Planning * Observations *
Organizing * Proof * Controlling * Details
* Testing
People * Self-development * Needs *
Sensitivity * Motivations * Awareness *
Teamwork * Cooperation *
Communications * Beliefs * Feelings *
Values * Team Spirit * Expectations *
Understanding * Relations
Concepts * Whats new in the field *
Innovation * Creativity * Interdependence
* Opportunities * New ways * Possibilities
* New methods * Grand designs *
Improving * Issues * Problems * Potential
* Alternatives
They are
Pragmatic * Direct * Impatient * Decisive * Quick
(jumping from one thing to another) * Energetic *
Challenge Others
Systematic * Logical * Factual * Verbose *

Unemotional * Cautious * Patient
Spontaneous * Empathetic * Warm * Subjective *

Emotional * Perceptive * Sensitive
Imaginative * Charismatic * Difficult to understand *

Ego-centered * Unrealistic * Creative * Full of ideas *
Provocative
Page 3
Plotting Your Results

For a visual overview of your preferred communication style, plot your score from each of the 4 style types on
the appropriate line in the graph above. When you have all four scores plotted you can connect the dots. The
resulting figure will tell you whether you have a strong preference for one communication style or whether the
results are more mixed across 2, 3 or all 4 styles.
ACTION
20
10
IDEA
20
10
10
20
PROCESS
10
20
PEOPLE
Page 4
Coping With Other Communication Styles
A.
Communicating with an action oriented person:

* Focus on the results first (state the conclusion right at the outset).
* State your best recommendation (do not offer many alternatives).
* Be as brief as possible.
* Emphasize the practicality of your ideas.
* Use visual aids.
B.
Communicating with a process oriented person:

Be precise (state the facts).
Organize your presentation in a logical order;
a) background b) present situation c) outcome .
Breakdown your recommendations.
Include options (consider alternatives) with pros and cons.
Do not rush a process oriented person .
Outline your proposal (1,2,3... )
C.
Communicating with a people oriented person:

Allow for small talk (Do not start the discussion right away).
Stress the relationships between your proposal and the people concerned .
Show how the idea worked well in the past.
Indicate support from well respected people.
Use an informal writing style.
D.
Communicating with an idea oriented person:

Allow enough time for discussion.
Do not get impatient when he or she goes off on tangents.
In your opening, try to relate the discussed topic to a broader concept or idea (in other words be
conceptual).
Stress the uniqueness of the idea or topic at hand. Emphasize future value or relate the impact of the idea
or the future
If writing to an idea oriented person, try to stress the key concepts which underlie your proposal or
recommendation right at the outset. Start off with an overall statement and work toward the more
particular.
Page 5

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Communication: A Self-Assessment Exercise

3. I believe that teams are more effective than individuals.

5. I am more interested in the future than in the past.

7. I like to attend well organized group meetings.

9. I cannot stand procrastination.

11. I enjoy the stimulation of interaction with others.

13. I want to set up my own objectives.

15. I basically try to understand other people's emotions.

17. I look forward to receiving feedback on my performance.

19. I think I am good at reading people.

21. I extrapolate and project all the time.

23. Planning is the key to success.

25. I am cool under pressure.

27. I listen to people.

29. Cooperation is a key word for me.

31. I like to handle several projects at the same time

33. I learn by doing.

35. I can predict how others may react to a certain action.

37. Analysis should always precede action.

41. I search for challenging tasks.

43. I can express my feelings openly.

45. I enjoy reading very much.

63. I like to get things done.

47. I like to focus on one issue at a time.

49. I enjoy learning about others.

67. Communicating with people is an end in itself.

51. Facts speak for themselves.

69. I like to organize.

53. I am impatient with long, slow assignments.

71. Talking and working with people is a creative act.

55. Key decisions have to be made in a cautious way.

73. I enjoy playing with ideas.

57. I usually make decisions without thinking too much.

59. I like to be liked by others.

75. I enjoy doing what I am good at.

77. I find abstractions interesting and enjoyable.

79. I like brief, to the point statements.

Scoring Your Communication Style Inventory

ACTION = 1-8-9-13-17-24-26-31-33-40-41-48-50-53-57-63-65-70-74-79 = _____

Style 2 = PROCESS = 2-7-10-14-18-23-25-30-34-37-42-47-51-55-58-62-66-69-75-78 = _____

They talk about

Systematic * Logical * Factual * Verbose *

Spontaneous * Empathetic * Warm * Subjective *

Imaginative * Charismatic * Difficult to understand *

Plotting Your Results

Coping With Other Communication Styles

Communicating with an action oriented person:

Communicating with a process oriented person:

Communicating with a people oriented person:

Communicating with an idea oriented person:

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