Name/Class:

Progress
Test 3 (Units
912)
Exit Test (general
review)
Listening

Vocabulary

Use of English
Reading
1

Grammar

Functions
Reading
Writing
Speaking
Listening

Vocabulary

Use of English
Reading

Grammar

Functions
Reading
32

1 You
2 will hear five people talking about telephoning. For each recording,
match each speaker to the piece of advice (ah) that he/she gives. You will
hear the recording twice.
1 Speaker 1
a) Explain the purpose of your call
2 Speaker 2
b) Dont interrupt the other person
3 Speaker 3
c) Be careful when transferring calls
4 Speaker 4
d) Control any feelings of frustration
5 Speaker 5
e) Prepare your call before dialling
f ) Be friendly and professional
g) Clarify anything you dont understand
h) Take notes during the call
2 Listen to the radio report and choose the correct option.
6 Over theSkills
last year, Matthews has seen
a) overall profits fall by over fifty percent.
b) its turnover more than double.
Language
c) clothing
sales decrease by about a third.
7 Which statement is true of the smaller clothing retailers?
a) Six have sold their businesses to bigger retailers.
b) Three went bankrupt over the summer.
c) Two hope to merge their operations soon.
8 According to Jane, Beanelys
a) is the most popular retailer in the area.
b) is changing the way the company is organised.
c) plans to expand the chain.
9 Which statement does Jane make about the clothing industry?
a) There have been relatively few changes in customer demand.
b) Small businesses cant afford the rates on their premises.
c) There is a large number of competitors.
10 What reason is given for problems in the clothing industry?
a) Companies are failing to diversify.
b) There has been an increase in customers shopping online.
c) Large companies can demand better deals from suppliers.

A Read the article and complete the gaps (1115) with the sentences (ae).

a) On the one hand, some manufacturers can be too old-fashioned and too
concerned with the importance of product engineering and the
functionality
of manufactured objects.
Skills
b) Still, the battle between form and function is one that never quite goes
away.
c) And what of the Dyson vacuum cleaners?
Language
d) He may be right, but the British Museum is just doing what every other
museum in the world is doing these days.
e) This could be through the visual appeal of the product or its packaging.

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Does style really sell?

By Richard Tomkins
How can the appearance of a product
be more important than what it does? I
mean, what use is a designer kettle if
its handle becomes too hot to hold or if
the spout pours water everywhere but
in the cup?
. . . . . . . . . . . . . . . . 11 It rose again last week
when James Dyson, British inventor of
the Dyson bagless vacuum cleaner that
has sold in millions around the world,
resigned as chairman of Londons
Design Museum. It is widely believed
that Mr Dyson felt that the museum put
too much emphasis on style and fashion
at the expense of serious industrial
design.
In his resignation letter, Mr Dyson
accused the museum of not keeping
true to itself. . . . . . . . . . . . . . . . . 12 Museums
everywhere can no longer afford to be
exclusive centres of scholarship and
learning.
Among
rivalry
for
sponsorship, they must use exhibitions
of populist culture, nice cafs and shops
or, best of all, a new building by Frank
Gehry to increase visitor numbers.
. . . . . . . . . . . . . . . . 13 On the other there are

those who believe that how a product

looks is more important. Design is
indeed a broad term, involving both
function and form. Typically, in any
given product area, it migrates from the
former to the latter. Look at clothing:
originally its function was to provide
warmth, but having long since achieved
that objective, its form is now dictated
almost entirely by fashion. But surely
you would have to be a very shallow
person to think somethings appearance
was more important than what it did?
Today, in the post-industrial age,
nearly all manufactured goods at any
given price-point do much the same job.
So almost the only way in which
manufacturers can differentiate their
products
from
those
of
their
competitors is to establish some sort of
emotional
connection
with
the
consumer. . . . . . . . . . . . . . . . . 14 Or it might
happen through the imagery created by
advertising or branding or some other
such triumph of style over substance.
. . . . . . . . . . . . . . . . 15 Mr Dyson may believe
that people buy these machines
because of the graphs on the company

website illustrating their superior

suction, but I doubt very much whether
they do. Most vacuum cleaners do a
good job; the main reason people pay
extra for a Dyson is because it is a
designer vacuum cleaner with a trendy
brand. With its internal workings
exposed, it is a bit like a Richard Rogers
building with all its pipes and ducts
displayed in bright colours on the
outside instead of being hidden inside.
Functional it may be, but it is a bit of a
gimmick, too.
From the Financial Times

B Complete the phrases with the correct alternatives.

16 Dyson left the Design Museum because he

a) found it took up too much of his free time.
b) no longer agreed with its ideas.
c) wanted to concentrate on his own design work.
17 What does the article say about museums?
a) They no longer have to compete with each other for grants.
b) They still need to attract more visitors.
c) They should try to offer more specialised events.
18 What statement does the author make?
a) The majority of consumers prefer to buy branded goods.
b) Most similarly priced products are of a comparable standard.
c) There are more inventions today than ever before.
19 The writer believes that people buy the Dyson vacuum cleaner because
a) it has an excellent after-sales service.
b) it has a fashionable range.
c) it has a life-time guarantee.
20 Which of these opinions does the author have?
a) Function and design both influence buyers.
b) Few companies dominate the fashion industry.
c) Design is more important than function.

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ading

Name/Class:
Exit Test

mmar

Skills

ctions

Language

ading

riting

aking

Listening

Vocabulary

Use of English
Reading

Grammar

34

Functions

Complete the short dialogues below with a response (aj).

21 A: Thank you for listening. Does anyone have any questions?
B: .......... . . . . . .
22 A: Its nice to see you again, Sue!
B: .......... . . . . . .
23 A: Can we come back to that later? Dave, over to you now.
B: .......... . . . . . .
24 A: Are you saying that well have to postpone the meeting?
B: .......... . . . . . .
25 A: I propose that we develop a prototype.
B: .......... . . . . . .
26 A: In your opinion, when shall we publish the annual report, in
December?
B: .......... . . . . . .
27 A: Lets look at the issue from a different angle. Is there a way we could
save money, for example?
B: .......... . . . . . .
28 A: So, have we covered everything?
B: .......... . . . . . .
29 A: Right, lets get started, shall we?
B: .......... . . . . . .
30 A: Would you find out what has happened to my plane tickets? They
havent arrived yet.
B: .......... . . . . . .
a)
b)
c)
d)
e)
f)
g)
h)
i)
j)

You too. How are you?

Yes, can you tell us the reasons for the low sales figures?
Thanks, Id like to focus on the problems were having with outsourcing.
I agree with you.
I think a month earlier would be better.
Hold on a moment, Michelle isnt here yet.
No, just that we should start a bit later.
Sure, Ill look into things straightaway.
Yes, I think so. Joe, do you agree?
Do you mean by reducing salaries?

A Complete the sentences with the correct alternatives.

31 All the staff were asked to . . . . . . . . . . . . . . . . to Spain.

a) outsource
b) invest
c) relocate
d) reorganise
32 Theres a problem with the machinery so the quality of the goods hasnt
reached its usual . . . . . . . . . . . . . . . . .
a) fault
b) flaw
c) standard
d) design
33 B-Voy Bank is looking for three new bank officers to work in its new high
street ..... . . . . . . . . . . . .
a) branch
b) factory
c) plant
d) store
Skills
34 Its important that we get a . . . . . . . . . . . . . . . . for our product soon so that no
one can copy our ideas.
a) breakthrough b) discovery
c) brainwave
d) patent

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35 This organisation is too . . . . . . . . . . . . . . . . . There are four forms for everything!

a) bureaucratic b) hierarchical c) flexible
d) progressive
36 Bed-Lux has recently . . . . . . . . . . . . . . . . its main rival Duvet-Delights.
a) merged
b) taken over c) reorganised d) outsourced
37 I am writing to invite you to . . . . . . . . . . . . . . . . your research findings at the
ECR conference.
a) network
b) socialise
c) present
d) talk
38 I want my new sofa to look good but its more important that its
............. . . . . I dont want to have to replace it for years!
a) time-saving b) stylish
c) durable
d) space-saving
39 Im 63 now, so Ive only got two years to go until I reach .................... age.
a) redundancy b) appointment c) retirement d) promotion
40 Pre-tax profits have .................... to an all time low of $1.2m.
a) plummeted b) skyrocketed c) soared
d) risen

B Complete the article below with the correct alternatives.

FT MONEY Markets Week UK:

Whitehead Mann
Whitehead Mann, the . . . . . . . . . . . . . . . . 41 agency, saw its share price drop 35
percent . . . . . . . . . . . . . . . . 42 138p after the company issued a profit warning,
. . . . . . . . . . . . . . . . 43 it blamed on its failure to . . . . . . . . . . . . . . . . 44 in the US. Chief
. . . . . . . . . . . . . . . . 45 Stephen Lawrence denied that the warning about the US
was an excuse for problems elsewhere, but said there had been a fall in the
half-yearly . . . . . . . . . . . . . . . . 46 during the first half in the UK, continental
Europe and Asia. Research shows the companys . . . . . . . . . . . . . . . . 47 of the
market has already . . . . . . . . . . . . . . . . 48 1.2 percent this year. Analysts said the
company faced a significant . . . . . . . . . . . . . . . . 49 to improve its overall
................ 50 in the second half.
From the Financial Times

41
42
43
44
45
46
47
48
49
50

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a) recruit
a) at
a) that
a) increase
a) Manager
a) turnover
a) amount
a) fallen
a) challenge
a) reliability

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b) recruiting
c) recruiter
b) to
c) in
b) whom
c) who
b) rise
c) expand
b) Executive
c) Supervisor
b) capital
c) taxes
b) area
c) share
b) lost
c) soared
b) difficulty
c) con
b) performance c) quality

d) recruitment
d) by
d) which
d) boost
d) Board
d) funds
d) dividend
d) acquired
d) disadvantage
d) standard

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Skills

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Name/Class:

Exit Test

Language

ctions

A Complete the article using the correct form of the verb in brackets.

Fast-growing paper manufacturer GRED . . . . . . . . . . . . . . . . 51 (said / has said)

yesterday that it . . . . . . . . . . . . . . . . 52 (creates / is going to create) seven hundred
and sixty jobs over the next six years as part of an expansion plan.
The firm ....... . . . . . . . . . 53 (has been announced / has announced) that it
................ 54 (plans / will plan) to build a major extension to its
headquarters. This decision . . . . . . . . . . . . . . . . 55 (will result / is resulting) in new
jobs throughout the region. The extension . . . . . . . . . . . . . . . . 56 (will complete / will
be completed) in October and should expand the plant by a third.
GRED also says it . . . . . . . . . . . . . . . . 57 (will help / helps) the business double sales
over the next five years. The investment . . . . . . . . . . . . . . . . 58 (will also provide / is
providing) extra production capacity, and a better goods despatch area. The
investment comes after a record year for the company. Since March GRED
................ 59 (saw / has seen) a huge rise in sales and last week a company
spokesman predicted that profits . . . . . . . . . . . . . . . . 60 (could reach / is reaching)
1.7 million for the past twelve months.
This would mean profits were up twelve percent on the previous year. GRED
................ 61 (has planned / has been planned) to spend 40 million this
year, opening forty-five shops and refurbishing existing premises. Two
factories ....... . . . . . . . . . 62 (were also opened / have opened) by the company
in Belgium recently.

ading

riting

aking

B In most of the lines (6370) in the article there is an extra word. Find these
words. If a line is correct, put a tick in the space next to that line.

Virtual meetings: the new business travel

by Roger Bray
63
64
65
66
67
68
69
70

Use of video or web conferencing by US companies instead of these face- to-face

meetings has more than doubled in two years. A survey by the countrys
National Business Travel Association found it that business travellers used
it an average of five times last year, compared by with twice in 2002. But travel
managers remain evenly divided on whether the technology will be retain its
popularity in the future. Meanwhile, the association does forecasts that travel
costs for US companies will rise by seven percent next year. The amount
spent out on air travel and car hire will rise by five percent and the cost of
eating out will go up by three percent.

. . . . . . ...
. . . . . . . ..
. . . . . . . ..
. . . . . . . ..
. . . . . . . ..
. . . . . . . ..
. . . . . . . ..
. . . . . . . ..

From the Financial Times

36

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Reading
Exit Test

Writing

A Read the e-mail below. You agree to do what Roy asks you. Write a short

letter of 40 to 50 words to Mr Jennings.

Speaking
From ...

Roy Holmes

Subject: Conference in Manchester 12 Nov

Listening

Dear Pat

Vocabulary

Use of English

I forgot to send the latest programme for the Quality Systems conference on 12 Nov to
Mr Jennings and Im not in the office today. Please could you post it to him its on my
desk. Could you also write him a short letter on my behalf to apologise for not sending it
earlier. Ask him to call me on my mobile if hes got any questions. Pass on my number.
Thanks
Roy

Reading
B

Grammar

Functions
Reading
Writing
Speaking

You work for a stationery company and you received an order five weeks
ago for 25Skills
printer cartridges from a client, Mr Scott. You are
despatching the order today. Write an e-mail (120 to 140 words) to the
client.

Language
Remember
to include the following points:
thank him for the order
apologise for not dealing with it sooner
give a reason for the delay
give a new delivery date and time
offer a discount
You are going to have a speaking test that will last about 10 to 15
minutes.
The examiner will ask you to spend 5 minutes preparing the short
presentation below. You may make notes during this time if you wish.
You have been asked to look after a group of visitors spending the
afternoon at your company/college. Make a short presentation to the
visitors:

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Greet the group and introduce yourself

Tell them about the company/college
Tell them about the benefits of joining the company/college
Outline the programme you have arranged for them in the afternoon
Be prepared to answer the examiners questions

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