Pro412 Style: Technical Information

Pro412 style
Workcentre: WC312, Pro412, M15, M15i, F12
www.partsdrop.com
Also: C20, M20, M20i
TECHNICAL INFORMATION
ERROR MESSAGES:
This style of machines use Error Messages rather than Status Codes Most of them are
pretty self-explanatory although a few warranted some extra notes:
Bypass Jam Paper failed to feed from the bypass tray.
Document Jam A document has jammed in the ADF.
Door Open Right Side Door interlock is open
Drum Warning 1000 copy warning before Drum Cartridge count expires.
Duplex Jam Jam detected in the middle of the machine during a Duplex job.
Memory Full Overload of memory for outgoing or incoming faxes. You may need to
split a large fax into more than one operation.
No Cartridge Toner Cartridge not seated properly or not present
No. Not Assigned The speed dial number tried has no number assigned to it.
Overheat Fuser overheated (it should reset on its own when the fuser cools off)
Paper Jam 0 Jam in pick-up unit
Paper Jam 1 Jam in exit unit
Paper Jam 2 Jam before exit but after pick-up unit
Replace Drum Drum count expired (15,000 copies), youll need to reset the count
from the control panel (read below for details).
USER MODE:
To enter User Mode, you need only press Menu Youll find a Main Menu which includes
System Data, System ID, Date & Time, System Setup, Memory Clear, and
Maintenance. Using the up and down arrows, scroll through the Main Menu options till
you find the Menu you wish to access. Then press Enter or Select we have seen two
different machines with the button labeled differently (one said Enter, the other said
Select) either way, the button is just to the right of the up, down, left, and right arrows.
Then you can scroll through the available functions within the Menu which you selected,
again pressing Enter to get into the chosen function. Generally, you then use the up, down,
left, or right arrows to select the setting you want and press Enter again to lock in your
choice. A complete listing of the available functions can be found below (after an
explanation of the Tech Mode).
The Tech Mode, as you will read below, has the same basic Main Menu with some
extra functions added in. The Menu options and the available Functions are listed below
along with the Tech Mode functions (Tech Mode functions are marked with a T).
Important User Mode Functions:
Drum Count Reset: Press Menu and then scroll down to Maintenance and press Enter
(or Select). Then scroll down to New Drum and press Enter again. Finally, press the
left arrow to select 1 : Yes and press Enter again.
Checking Counters: The easiest way is to press the Reports button and scroll down to
System Data, then press Enter. The machine will print up a report which tells Total Page
Count, and CRU (Drum) Prints. This also will show you how many times the Drum
Cartridge and the Toner Cartridge have been replaced in the machine.
p. 1 of 4
Pro412 style (continued):

TECH MODE:
To Enter Tech Mode: Press the following sequence: Menu,#,1,9,3,4 the LCD will
display a T to the right of the words READY TO COPY to indicate that youre in Tech
Mode.
To Exit Tech Mode: Either press the same sequence again or unplug and re-plug in the
machine.
To use various functions in Tech Mode: Tech Mode actually follows the same Main Menu
as the User Mode Menus only with some additional functions available (Read the User
Mode information above for details of how to use the menus).
USER MODE & TECH MODE Menus:

System Data Menu:
- Paper Size
- Bypass Size
- Message Confirm - Auto Journal
- Receive Code
- Power Save
- ECM Mode
- RX Reduction
- Discard Size
- Redial Interval
- Redials
- Answer on Rings
- Send from Memory - Local I.D.
- Clock Mode
System Data Menu (in Tech Mode only): When in Tech Mode, there is an additional
choice in the System Data Menu which is labeled Tech Mode. If you choose that option
by pressing Select and then press Select a second time, you can scroll through the
following sub menu:
- Dial Mode
- Modem Speed
- Error Rate
- Set TX Level
- Silence Time
System ID Menu:
Fax (sets the fax number)
I.D.
Date & Time Menu:
Sets the date and time.
System Setup Menu:
- Receive Mode
- Prefix Dial No.
- Key Sound
- Speaker Control
- USB Mode
- Fax Duplex
- Timeout
- Ringer Volume
- Select Language
- Image Quality
- Alarm Sound
- Toner Save Mode
- Orientation
Memory Clear Menu:

- System ID
- System Data
- Phonebk / Memory - Tx-Rx Journal
Memory Clear Menu (in Tech Mode only):
- CLEAR ALL (necessary to do if you replace the Main Board)
Beware this resets ALL Memory to the factory defaults all customer settings and fax
information will be lost. If you must do this, first go into Reports and print out the
customers phonebook so that it can be re-entered later. From the Tech Mode, select
Memory Clear from the Main Menu, press Enter. Select your country and press Enter
again
p. 2 of 4
Pro 412 style - USER MODE & TECH MODE Menus (continued):
Maintenance Menu:
- Clean Drum: When copy quality gets dirty, this function helps clean off the drum
thoroughly. Place clean white paper on the platen glass before running this. The
machine will run a plain sheet of copy paper effectively printing out any excess toner
onto the blank paper.
- New Drum: As explained earlier, this function is used to reset the Drum Count when a
new drum cartridge is installed.
- Notify Toner: Sets the machine up to send a fax to a number which you program which
notifies the service center that toner is low. If you select On, the LCD will prompt you
for the name and the number of the contact point (service center).
Maintenance Menu (in Tech Mode only):
- Switch Test (console switches): Allows you to test the switches on the control console
each time you press a button, the display will change.
- Modem Test: The machine will produce audible tones for you to see if the modem part
of the Main Board is working.
- SRAM Test If memory is working, the LCD will show TESTING OK!.
- DRAM Test If memory is working normally, the LCD should show <<OK>>.
- ROM Test Displays the current ROM level in the machine.
- Pattern Test: Runs a Test Pattern from memory (4 different choices).
- Image Registration
- Clear Counts: From here you can clear the counts of # of Drum Ctgs used, and # of
Toner Ctgs. used as well as the Total Prints made. Password is 1934. The current drum
count can not be cleared from here (read above about how to reset the drum count).
- Answer on CNG
- Adjust Shading: Runs a test which shows comparisons on the sheet which prints out,
between what the CIS (Contact Image Sensor) sees and what the machine generates if
they are way off, the CIS is probably not functioning right. (make sure platen is closed).
- Flash Upgrade
REPORTS:
Press Reports button (found on far left), then scroll down till you see the Report youd like
to print out. Press Enter(or Select) the machine will print from memory for you.
- MSG. Confirm
- Schedule Job
- Phone Book
- System Data
- Transmission
- Reception
- Help List (lays out the User Mode Main Menu and all functions on a print-out for you)
ENGINE TEST MODE (Component Tests):
Press the following sequence : Menu, #,1,9,3,1.
The display will show ENGINE TEST, [Diagnostics] press Enter (or Select) and the
display will show ENGINE TEST, No>0-5. There are 5 menus to choose from each
offers a scrollable list of tests. If you press 0, the first test available in the 0 menu will be
displayed in this case, Main Motor if you press the up button you can scroll through
the other tests in the menu which include the PTL (Pretransfer lamp), the Fan test and the
Fuser test. With the component shown on the display , if you press 1, the component will
come on, if you press 2, the component should shut off. (note that the fuser will shut off
when it reaches its running temperature of 180 degrees Celsius even in the test mode).
When youre finished with the Engine Test Mode, youll enter the Menu,#,1,9,3,1 sequence
again or unplug the machine and then plug it back in.
p. 3 of 4
Pro412 style - ENGINE TEST MODE (continued):

Component Tests:
0Menu: Read above about how to use the 0menu functions.
Main Motor
PTL Test (Pre-Transfer Lamp)
Fan Test
Fuser Test
1 Menu: Use the same method as the 0 menu to run these functions.
LSU (Laser Unit) Motor
LSU Hsync Test
2 Menu: For these tests, the machine will report if the Sensor is On or Off youll
want to read the status of the sensor at rest, then actuate the sensor and test it again to see if a
change in state is seen.
Feed Sensor
Exit Sensor
Platen Cover Sensor
Tray 1 Empty Sensor
Bypass Paper Present Sensor
Bin Full Sensor
3 Menu: Use the same method described for using the 0menu functions.
Tray 1 Feed Solenoid
Bypass Feed Solenoid
Duplex Feed Solenoid
4 Menu:
MHV Test (Charge High Voltage)
DevBias Test (Developer Bias)
THV Test (Transfer High Voltage)
COPY QUALITY TROUBLESHOOTING:
Copy Quality issues are much the same as they are on most digital copiers. It is often helpful
to run a test pattern from the Tech Mode if the copy quality issue is not present on the Test
Pattern, then the problem is likely to be related to the optics up top. If the copy quality issue
is still present, then you can rule out the optics.
Black Vertical Lines (lead to trail edge) tend to be cleaning blade failures or loss of charge.
Blank or Light Vertical Lines (lead edge to trail edge) are usually dirt on the Laser Units
lens or contamination of the Transfer Roll
Ghosting of the Image can be caused by the PTL lamp not working properly.
Nearly Blank Copies can be caused by a bad Drum ground.
Light copies can be a result of a loss of Developer Bias.
Dark copies with lots of background will occur if the charge to the drum is lost.
Recurring Spots on the Copies can be a number of different roller with defects, damage or
contamination. Knowing the diameters of each of the rollers in the machine can be helpful
94.3 mm = Drum
82.5 mm = Heat Roller
69.1 mm = Pressure Roller
57.8 mm = Transfer Roller 44.8 mm = Developer Roller 37.7 mm = Charge Roller
35.8 mm = Toner Supply Roller
PREVENTIVE MAINTENANCE: Here are the expected life cycles of some of the parts:
ADF Rollers, Feed Rollers, Transfer Rollers, & Fuser Module: 50,000 pages.
Toner Cartridge: 6,000 pages (assuming 5% coverage)
Drum Cartridge: 15,000 pages.
p. 4 of 4

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Pro412 style

Workcentre: WC312, Pro412, M15, M15i, F12

Also: C20, M20, M20i

Pro412 style (continued):

USER MODE & TECH MODE Menus:

Memory Clear Menu:

Pro412 style - ENGINE TEST MODE (continued):

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