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    Check The Print Cartridges: For Deskjet 555x Printers

    Uploaded by

    erick_ss
    This document provides troubleshooting steps for resolving print quality, paper feeding, and printing issues for HP Deskjet 555x printers. It involves checking print cartridges and nozzles, looking for paper jams, running self-test prints, performing a 20-tap test to clean print heads, ensuring the paper and print cartridges are properly installed, and checking the printer connections and power supply. A section on paper feeding problems provides tips such as verifying the paper is correctly loaded and adjusting paper guides.

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    © All Rights Reserved
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    Check The Print Cartridges: For Deskjet 555x Printers

    Uploaded by

    erick_ss
    53 views2 pages
    This document provides troubleshooting steps for resolving print quality, paper feeding, and printing issues for HP Deskjet 555x printers. It involves checking print cartridges and nozzles, looking for paper jams, running self-test prints, performing a 20-tap test to clean print heads, ensuring the paper and print cartridges are properly installed, and checking the printer connections and power supply. A section on paper feeding problems provides tips such as verifying the paper is correctly loaded and adjusting paper guides.

    Original Title

    555xchk.pdf

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    This document provides troubleshooting steps for resolving print quality, paper feeding, and printing issues for HP Deskjet 555x printers. It involves checking print cartridges and nozzles, looking for paper jams, running self-test prints, performing a 20-tap test to clean print heads, ensuring the paper and print cartridges are properly installed, and checking the printer connections and power supply. A section on paper feeding problems provides tips such as verifying the paper is correctly loaded and adjusting paper guides.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    53 views2 pages

    Check The Print Cartridges: For Deskjet 555x Printers

    Uploaded by

    erick_ss
    This document provides troubleshooting steps for resolving print quality, paper feeding, and printing issues for HP Deskjet 555x printers. It involves checking print cartridges and nozzles, looking for paper jams, running self-test prints, performing a 20-tap test to clean print heads, ensuring the paper and print cartridges are properly installed, and checking the printer connections and power supply. A section on paper feeding problems provides tips such as verifying the paper is correctly loaded and adjusting paper guides.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    For deskjet 555x printers

    Check the Print Cartridges

    Verify that the rear access cleanout or 2-sided printing accessory is installed.
    Plug in the printer.
    Turn on the printer.
    Open the access door and the carriage will move to the center.
    Verify the print cartridges are installed.
    Verify the print cartridges are OK by noting are positioned between the icons.
    If a problem is indicated, verify that the correct print cartridges are installed.
    If a problem is indicated, verify that all tape has been removed from the print cartridges.
    2 Sided
    Printing Accessory

    Rear Access
    Cleanout Assembly
    Access Door
    Encoder Strip

    Cancel Button
    Print Cartridge Light
    Resume Button
    Resume Light
    Power Button
    Power Light

    Input Tray
    Width Adjuster
    Length Adjuster
    Output Tray
    Output Tray Extension

    Check the Printer

    Retract the output tray extension, remove the output tray, and remove any paper.
    Remove the rear access cleanout or 2-sided printing accessory.
    Look for a paper jam between the rubber rollers.
    Remove any paper that may have jammed in the rollers both in back and in front of the
    printer.
    Re-install the rear access cleanout or 2 sided printing accessory, ensuring it is fully locked
    into position.

    Check the Self-Test Print Out

    Load paper correctly, set length and width adjusters.


    Install the output tray and extend the output tray extension.
    Close the access door.
    Ensure the input tray is lowered all the way.
    Plug in the printer and turn it on. Power light should be on.
    Create a self test. 1. Press and hold the (Power) button
    2. Press the (Resume) button once 3. Release the (Power) button.
    Watch the printer for smooth paper feed and check the output for missing nozzles.
    (incomplete text or graphics)
    If attached, test the 2 sided printing module. 1. Press and hold the (Power) button
    2. Press the (Cancel) button 3 times 3. Press the (Resume) button once
    4. Release the (Power) button.

    If you successfully printed a self-test page with good print quality, the printer is OK.
    If not, the easy steps listed in Section 4 often solve the problem.

    For 555x printers

    Poor Print Quality?


    Printout has fine ink
    streaks.
    Printout has fine white
    lines.

    Check the print cartridge nozzles for ink and debris. Clean the nozzles using a lintfree swab dampened with distilled water.
    Perform a 20-tap test to clean the pens

    Printer Does Not Print?


    Printer has no power.

    Remove power from the printer for 15 seconds and restore power. Ensure the
    Power cord is firmly plugged into the printer and an active power source. Turn the
    printer off and on twice.
    Printer feeds paper but does Perform a 20-tap test to clean the pens
    not print.
    Power light on, but does not See page 6-39 in the training manual
    print.
    (http://service.deskjet.hp.com/555x/dj555x_Training_Manual.pdf) to see more of
    how to tell which pen is bad
    Check that the proper media (paper) is loaded and press the Resume (center)
    The paper doesn't move,
    and the resume light blinks, Button to tell the printer to pick paper again. Try using a stack of roughly 10 sheets
    of media.
    but does not print.
    Lights blink alternately, but This error can be caused by a paper jam, wrong printer driver, or bad computer to
    does not print.
    printer connection. Ensure the carriage movement is not blocked.
    Prints a single character
    and ejects paper.
    Cancel and Resume lights
    are on steadily

    This error can be caused by a defective computer, wrong printer driver, or bad
    interface cable.
    Make sure the Rear Cleanout or 2-sided printing accessory (duplexer) is fully seated
    In the printer. Make sure the door on the 2-sided accessory is fully closed.

    Paper Feed Problems?


    No paper feed from the
    input tray.

    Ensure the input tray is not overloaded. Load a few sheets to the input tray to test
    the paper path. Ensure the length adjuster is all the way forward and touching the
    paper. Ensure the width adjuster is pushed toward the right and touching the
    paper.
    Paper partially ejected and Remove the rear access cleanout and pull out any damaged (curled/wrinkled) paper
    the lights are flashing.
    from between the rollers. Ensure paper is properly loaded in the input tray and
    press the Resume (center) button.
    Does not eject paper fully or Press the Resume (center) button to eject the paper and re-initiate a paper pick.
    delays ejecting the paper.
    Turn the printer and computer on in proper sequence as prescribed by the computer
    manual.
    Feeds multiple sheets.
    Ensure the paper is not stuck together and meets the user manual specifications.
    Fan the paper to free any attached sheets. Ensure the input tray is not overloaded
    and contains the same type, size and weight of media.
    Envelopes will not feed.

    Ensure only one envelope is inserted into the single feed slot on the output tray.
    Ensure envelopes have no bends or curls. Ensure envelopes are not overloaded.

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