Positive behavioral support: Strategies for teachers

Michael B. Ruef
Family Connection
Beach Center on Families and Disabilities
University of Kansas

Cindy Higgins
Beach Center on Families and Disabilities
University of Kansas

Barbara J. C. Glaeser
Department of Special Education
University of Kansas

Marianne Patnode
Auburn High School
Auburn, WA

Positive behavioral support: Strategies for teachers

Abstract

Positive behavioral support (PBS) is a comprehensive, research-based proactive approach to

behavioral support that endeavors to generate comprehensive change for students with
challenging behavior. It involves identifying the purpose of challenging behavior, teaching
appropriate alternative responses that serve the same purpose as the challenging behavior,
consistently rewarding positive behaviors and minimizing the rewards for challenging behavior,
and minimizing the physiological, environmental, and curricular elements that trigger
challenging behavior. Proven PBS strategies include altering the classroom environment,
increasing predictability and scheduling, increasing choice making, adapting the curriculum,
appreciating positive behaviors, and teaching replacement skills. Relevant sources for those
interested in implementing PBS are presented.

Positive behavioral support (PBS) is a broad term that describes a comprehensive, researchbased, proactive approach to behavioral support aimed at producing comprehensive change for
students with challenging behavior. This article describes what PBS is, the value of exploring
why a student exhibits challenging behavior, and certain key PBS strategies teachers can
implement in their classrooms. Finally, the article offers relevant resources for those interested in
implementing PBS.
Teachers report that student behavior is their number one difficulty (Coates, 1989; Elam, Rose,
& Gallup, 1996; Merrett & Wheldall, 1993). Both general and special education teachers also
report that they aren't sufficiently trained to deal with the aggression, defiance--even violence-that they witness daily (Horner & Diemer, 1992; Merrett & Wheldall, 1993; Ruef, 1997; Sugai &
Horner, 1994), and see increasingly in children at younger ages ("The Discipline Problem,"
1996). This despite the fact that 93% of teachers have participated in behavior inservices or
workshops and another 38% are taking college classes on behavior management (U.S. National
Education Goals Panel, 1995).
The time required to implement a strategy is among the leading criteria teachers use to choose
behavioral interventions (Martens, Witt, Elliott, & Darveau, 1985; Weigle, 1997). Teachers favor
trial-and-error interventions and immediately effective strategies (e.g., timeout) or isolated
behavioral strategies suggested by fellow teachers rather than functional analyses and other databased intervention strategies because they find these too time-consuming (Kampwirth, 1988;
Ruef, 1997; Snell, 1988). Teachers' lack of planning time, high student-to-staff ratio, and lack of
administrative support to implement behavior changes in general have been cited as problems
related to time (Ayres, Meyer, Erevelles, & Park-Lee, 1994). Faced with an increasing number of
students whose behavior impedes their own learning or the learning of others, teachers are left
wondering if and how they will find time to provide positive behavioral support to the growing
number of students who need it.
Yet teachers, especially more experienced teachers, do endorse proactive strategies and are
comfortable with the premise of positive behavioral support (Alderman & Nix, 1997; Johnson &
Pugach, 1990; Witt & Robbins, 1985), a more time-intensive behavior model that requires
teachers to determine what the problem is--where, when, how, and most importantly, why it
happens (e.g., frustration, escape, desire for attention, boredom, control, etc.)--and then use
strategies for teaching new behavioral skills, positive behavior appreciation, and environmental
changes (Carr et al., 1994; Horner, Albin, & O'Neill, 1996). This article explains what PBS is
and how all teachers can implement certain key PBS components in their classrooms.
WHAT IS POSITIVE BEHAVIORAL SUPPORT?
Did you ever hear the phrase, "Treat the symptom, ignore the disease"? Many people handle
discipline that way. They try to eliminate challenging behavior (usually with punishment)
without looking into why the behavior occurred. PBS is different--even revolutionary--because it
is based on determining not only what, where, when and how challenging behavior occurs, but
also why. PBS operates under the premise that behavior is not random but that any persistent
challenging behavior "works" for the student. Why can't Mark remain seated during math? Why

does Richard bang his head repeatedly? Why is Anastasia off-task so much? And what purposes
(functions) do these behaviors serve for Mark, Richard and Anastasia?
Challenging behaviors such as these do meet some basic needs for a student. Students who act
out do get more attention, higher levels of physical contact, or escape from work. But while
meeting their immediate needs, disruptive behavior (such as aggression) interferes with others,
especially in inclusive settings. It can also endanger the person exhibiting it and others, upset
staff, and contribute to a negative attitude toward people with disabilities. Thus, it does not meet
anyone's long-term needs--the teacher's need to have a functional classroom; other students' need
to be safe; and the need of students with challenging behavior to learn socially appropriate ways
to meet their needs and become more independent.
PBS broadens intervention from one approach--reducing challenging behavior--to multiple
approaches: changing systems, altering environments, teaching skills, and appreciating positive
behavior. The goal in PBS is not to "eliminate" behavior. Rather, it is to understand the
behavior's purpose so that the student can replace it with new, prosocial behaviors that achieve
the same purpose (Carr et al, 1994; Horner et al., 1992). PBS helps students learn better ways to
make their feelings and needs known. Everyone shares responsibility for the behavior.
PBS bears consideration for three reasons. First, we now know that simply suppressing a
behavior by punishing a student is counterproductive. It may have the short-term effect of
reducing behavior, but studies now show that punishing challenging behaviors without a
schoolwide system of support is associated with increased aggression, vandalism, truancy,
tardiness, and dropout (Mayer & Sulzer-Azaroff, 1996; Walker, Colvin, & Ramsey, 1995).
Further, reactive approaches using punishment do not teach the student a skill to use in the
future. Second, once teachers know why a student's behavior is occurring, they are in a much
better position to teach a more appropriate way of responding, a way that will serve the longterm interests of both student and teacher. This behavioral approach dramatically differs from
traditional behavior modification. It shifts the focus from "fixing" the student to "fixing" skill
deficiencies, settings, and systems (see Table 1 for a comparison of traditional behavior
modification and PBS). Lastly, PBS works and works well. In a synthesis of 109 published
studies of individuals with disabilities and severe challenging behavior conducted between 1985
and 1996, Carr and his colleagues (1997) documented the unqualified success of PBS on
reducing the incidence of challenging behavior.
INITIATING PBS: ASSESSING A BEHAVIOR'S PURPOSE
Ideally, before teachers initiate any PBS plan, they should put certain foundational blocks in
place. These include establishing a collaborative team composed of persons who support a
student, gathering/evaluating information about the purpose (function) of a student's behavior,
and ensuring that both parents and teacher view a proposed plan as desirable and feasible.
Gathering enough information to identify the challenging behavior (e.g., off-task) and then
checking to make sure you are on target about the probable purpose of the behavior (e.g., to
escape doing a task) constitutes the PBS cornerstone known as "functional assessment."

More serious, long-standing behaviors that serve multiple purposes require in-depth, "Level 3"
information gathering/evaluation (see Figure 1 for the various levels of information
gathering/evaluation involved in functional assessments) with professional, trained support.
Dangerous behaviors require an emergency plan. However, for many difficult behaviors (e.g.,
off-task, out-of-seat, noisy) that create constant demands for supervision or make the student
stand out from others, provoking annoyance or embarrassment, the information gathering and
evaluation process need not be long or arduous and can be accomplished in four steps.
1. Define the challenging behavior. The definition must be observable and highly
descriptive of the behavior's appearance. "Mark is aggressive and runs from class," for
example, is too vague and ambiguous. A better definition would be, "Mark will leave
class or a designated activity area, often grabbing and damaging materials as he goes. If a
staff person tries to keep him from leaving the area, he will strike out by grabbing,
hitting, pulling hair, and/or kicking."
2. Identify the circumstances under which the behavior is both likely and unlikely to occur.
The process of identifying these key circumstances may be either straightforward or
involve varying amounts of detective work. Teachers can use the form in Figure 2 to
identify times when challenging behavior might occur. Filling out this form helps reveal
occurrence patterns associated with a particular time of day. Although Figure 2 uses halfhour increments, teachers may use larger or smaller increments as appropriate.
Challenging behaviors often do not follow orderly patterns. Instead of consistently resisting
teacher requests or consistently throwing tantrums to get attention, a student may do very well
for many days and then, under the usual conditions, display extreme challenging behaviors.
Under these conditions, a teacher will have to investigate further. Discussions (with other
teachers/ paraprofessionals), interviews (with parents and others), and direct observations will be
necessary. Challenging behaviors may, for example, result from an occurrence or set of
circumstances ("setting event") that the teacher is unable to directly observe. Allergic flare-ups,
fluctuation in dosages of medication, disturbed sleep patterns, or changes in away-fromclassroom routines may trigger challenging behaviors in seemingly unpredictable or
unexplainable ways. A checklist of items teachers may consider in gathering and evaluating
information (especially physiological information) from parents, paraprofessionals, former
teachers, and other school staff (e.g., the school nurse or counselor) is provided in Figure 3.

3. Determine the potential purpose(s) of the challenging behavior: Interviews and

discussions, followed by direct observations of challenging behavior and the events
happening before (triggering events or circumstances) and after the challenging behavior
occurs (what the student achieves by the behavior), should help teachers determine a
behavior's purpose. In addition, though, in as little as 10 to 15 minutes, teachers and
paraprofessionals can complete The Motivational Assessment Scale (Durand &
Crimmins, 1992). This 16-item scale allows teachers to determine if a challenging
behavior is motivated by social attention, escape, sensory feedback, tangibles, or a
combination of these four. Remember, challenging behaviors do not happen repeatedly
unless individuals periodically get something they want or avoid something they do not
want. These purposes or "consequences" influence the challenging behavior. A
"punisher" for a teacher may or may not be a "punisher" for a student. Teachers can never

assume that a particular response (e.g., sending a student to the vice principal) will
always be punishing with all students. For a student motivated by escape, being sent to
the vice principal's office may, in fact, be reinforcing.
4. Evaluate the information and develop a hypothesis or "best guess" statement
describing the relationship between the behavior and the student's environment.
Statements such as, "Mark is aggressive and runs from the room (behavior is only
vaguely described) because of his autism" (reason does not include purpose for behavior),
should be replaced with specific statements based on observations that indicate how to
change the environment to promote positive behavior. In general, functional assessment
should be conducted at a level sufficient to describe the behavior in question, situations
or predictors when the behavior is most likely to occur and not occur, and the behavior's
function or purpose (O'Neill et al., 1997). For example, "Mark runs from the classroom or
designated task areas to escape difficult tasks or learning situations. Escape from restraint
is another reason for his behavior. When staff use restraint to keep him from leaving,
trashing the room, or escorting him back to class, he will usually grab, hit, pull hair,
and/or kick" (behavior is specifically described; reason includes purpose for behavior).

For many students, using any of these techniques enables teachers to view challenging behaviors
in the context of why they are occurring. Focusing on why challenging behavior occurs, in turn,
helps them decide what to do. "When prevention becomes the goal, as it should, the focus of
intervention planning changes from what we might do to the child to what we might change
about our own classroom practices" (Strain & Hemmeter, 1997, p. 4).
PBS STRATEGIES
Teachers favor strategies that work for other teachers. Therefore, the following list is a
description of six teacher-recommended, proactive, proven PBS strategies. Although they are
most effective after functional assessment, the first five strategies can be implemented without or
before such an assessment.
Strategy 1: Alter the Classroom Environment
Teachers can remove or modify environmental conditions within their classrooms that trigger
challenging behaviors in a number of ways.
ACCOMMODATE INDIVIDUAL STUDENT ENVIRONMENTAL NEEDS. Information
gathering may indicate that individual students' behavior is linked to environmental triggers.
Students with attention-deficit/hyperactivity disorder (ADHD), for example, should be seated
away from noisy, high-traffic areas. For students who are easily distracted, consider the use of a
study carrel or a quiet learning center(s), clearly defined work areas that students can "cycle
through" in a predictable sequence. Clearly defined work spaces (e.g., learning centers, study
carrels, or carpet squares when children sit on the floor) help define each student's space. Deaf
students or those who are hard of hearing should be placed near the front of the class. Consider
also having light on your face for students who lip read and providing students with swivel chairs
so they can more easily follow conversation. Portable bulletin boards and other devices may
absorb distracting sounds. Some students--for example, students with autism--may be highly

sensitive to bells, other loud noises, or other sensory stimuli such as particular perfumes, body
odors, or particular colors. Providing a noise-sensitive student, for example, with earphones to
wear during periods when the noise level is high will neutralize the effects of noise and thus
minimize the likelihood of the behavior.
CONSIDER ROOM ARRANGEMENT. Learning centers need to have adequate space and be
placed far enough apart so that activity and noise levels in one center are not disruptive to
students in a neighboring center.
CONSIDER TRAFFIC PATTERNS. Too much or too little space may be problematic. Too
much space may encourage young students to run, whereas too little space can lead to disruptive
bumpings and knockings. (The checklist in Figure 3 includes some classroom environmental
variables that may affect challenging behavior.)
Strategy 2: Increase Predictability and Scheduling
Uncertainty increases anxiety levels in most people. Consider your frustration when you lose
your daily planner or when a lesson that you organized during the weekend time is interrupted by
an unplanned fire drill. All students experience frustration, but especially those with learning
challenges. Predictability of classroom routines is their "security blanket." According to Strain
and Hemmeter (1997), "A classroom schedule that is well-designed and is implemented
consistently may be the single most important factor in preventing challenging behaviors" (p. 5).
Teachers who can develop or modify their routines to increase predictability will lessen anxieties
(and challenging behaviors) for their students. There are several ways of doing this.
SCHEDULES. Create a routine daily schedule and make sure that students are aware of it.
Middle or high school teachers may find a student version of a "weekly planner" useful in
increasing predictability and appropriate behavior; elementary teachers may post their schedule
prominently in their classroom. Prompting students to refer to their schedule and previewing
what is about to happen at numerous times throughout the day is also important. Teachers can
use these previews to clearly specify criteria and outcomes for activities. When students know
what to do and when to do it, challenging behaviors are less likely to occur.
Teachers may need to establish separate individualized routines for students whose attention
spans are limited or who are unable to sit for longer blocks of time. Teachers have successfully
used "loop tapes"--tapes that automatically rewind and replay--to record daily schedules for
students who have difficulty remembering or cannot use a written or visual calendar. Students
with ADHD may need predictable time periods when they can leave their seats for some activity
(e.g., collecting homework, distributing materials, taking attendance to the office) built into their
schedules.
CHANGES. Planned or unplanned changes in daily schedules occur in every school. Assemblies
or fire drills may shorten class schedules and alter bell schedules, therapists or paraprofessionals
may be absent, busses may be late in arriving or leaving. Preparing students about how these
changes will affect their day lessens anxiety. Students with autism, for example, appreciate
knowing any schedule changes. Students who receive therapy on a regular basis appreciate

knowing when their therapist is ill, how long the therapist will be gone, and who will provide
therapy in the interim. Teachers can present this information in a format best suited to the
student's learning style. A picture of the therapist, for example, can be removed from a student's
schedule and replaced with a picture symbol representing "ill" for the number of anticipated sick
days.
TRANSITIONS. Alerting students before transitions from one activity to another can increase
the likelihood of appropriate behavior. These signals give students the opportunity to finish what
they are doing before having to put it away. Teachers can choose from a variety of signals;
different students may need different kinds (e.g., auditory, tactile, or visual). Many students, for
example, respond well to taped music of various lengths (e.g., 2 minutes = approximately one
song, 5 minutes = approximately two songs, 10 minutes = approximately four songs) to signal
the end of various activities. As students repeatedly hear a particular song or series of songs, they
know that an activity is ending within a given period of time. Minimizing waiting periods or
providing other activities for early finishers also promotes appropriate behavior. When students
are engaged with people or materials, they are less likely to exhibit challenging behaviors.
Strategy 3: Increase Choice Making
Many people with disabilities (especially students with limited motor skills, verbal skills, or
challenging behaviors) are not provided with opportunities to make significant choices in their
daily lives. They are often told what tasks they must perform, with whom they may interact, and
what rewards they may have. Because these students have difficulty expressing choice, choice
making should be systematically taught and monitored in the same ways as other skills (Brown
& Snell, 1993).
Providing students with challenging behavior with opportunities to make choices is another way
of teaching them that they can influence others without having to resort to challenging behavior.
Providing choice does not mean allowing students to control situations in which they pose a
danger to themselves or others. Nor does it mean allowing them to do anything that they want to
do. It does mean permitting students to make choices as part of an approach aimed at increasing
student's inclusion, productivity, and independence. By empowering students to make choices,
teachers can help lessen student feelings of powerlessness. Teachers, parents, and students
together can create a list of choices, but the student, whenever possible, makes the final
selection. Teachers might consider the following checklist in offering choices to a student with
challenging behavior (Carr et al., 1994):

Assess choice-making skills

Identify types and extent of choices available
Provide opportunities for choice whenever appropriate and feasible
Create options that are related to factors controlling challenging behavior (e.g., if a
student is motivated by escape from task demands, provide an array of tasks from which
to choose; if motivated by attention, provide opportunities for interaction such as
teachers, aides, or peer tutors, with whom the student can choose to interact)
Allow person to choose one of the available options and honor that choice

Honor choices not offered unless they would result in disruption or prevent important
goals from being met
Provide natural consequences for failure to make choices (e.g., you choose for the
student)
Embed choice into activity or task when possible
Monitor for success

Strategy 4: Make Curricular Adaptations

Curricular adaptations are modifications made to enhance a student's performance in completing
activities and to reduce the likelihood of challenging behaviors. Why spend the extra time
making such adaptations? Ferro, Foster-Johnson, and Dunlap (1996) found a significant
relationship between curricular activities and students' positive and negative behaviors.
Activities/tasks that (a) students intended to use at home or in the community, (b) reflected
students' interests, and (c) were age appropriate were significantly associated with positive
behavior, whereas activities/tasks that did not reflect these characteristics were associated with
challenging behaviors. In addition, researchers found that adjustments in the difficulty level,
length, or pace of an activity heightened levels of motivation and reduced levels of off-task and
disruptive behaviors in students with disabilities (G. Dunlap & Plienis, 1991; Robbins & Dunlap,
1992).
What can a teacher do to adapt the curriculum when observation suggests that the existing
curriculum is prompting challenging behavior? Consider the following four elements.
1. Think about the nature of the assigned task/activity and the way it is presented. Is the task
or activity of high or low interest? Too easy or too difficult? Too long or too short? Too
fast or slow paced? A quick checklist teachers can complete in assessing
curriculum/instruction is provided in Figure 3.
2. Adjust the nature of the task/activity. Presenting material using different modalities (e.g.,
auditory, visual, tactile) or shortening instruction to highly structured blocks of 20
minutes or less have proved successful. Task variation, or interspersing previously
learned tasks among new tasks, is another strategy. Especially when a new skill is
relatively difficult for a student, studies have shown that constant task strategies (massed
trials) often result in waning motivation and performance and increase off-task behaviors
(Winterling, Dunlap, & O'Neill, 1987). By interspersing previously mastered tasks,
teachers ensure variety in their lessons by incorporating different types of instruction
rather than the same task repeatedly. Task variation also ensures a level of student
competence by rewarding each successful performance of the already mastered task as
well as successes with the new task.
Teachers might have initial concerns about using their limited instructional time with techniques
that slow the pace of instruction or frequently reviewing previously learned material. At least for
relatively difficult tasks, research has shown that frequent presentation of previously learned
tasks is a more efficient teaching strategy than the constant task (or massed trials) approach (G.
Dunlap & L. K. Dunlap, 1987).

A third way to adjust the nature of the task/activity is by taking advantage of student interests
and preferred activities. This does not mean spoiling students by always letting them engage in
preferred activities. It does, however, mean planning preferred activities to occur consistently
and predictably throughout each day and week. If, for example, a student is highly motivated by
computer technology, opportunities to complete tasks on the computer should serve as anchors in
the student's daily and weekly schedule. In addition, nonpreferred tasks (e.g., learning
multiplication tables) can be "embedded" within the context of a preferred task or activity (e.g.,
using an animated computer software program to teach multiplication).
3. Adjust the method of presentation/monitoring. There are a number of ways teachers can adjust
methods of presentation/monitoring of learning tasks or activities to meet the diverse needs of
students. Two that deserve special attention for students with challenging behavior are direct
instruction and self-monitoring.
Direct instruction is an approach emphasizing group instruction and face-to-face instruction
using carefully sequenced lessons. Research supports the use of direct instruction for hard-toteach students (Adams & Englemann, 1996; Lloyd, Forness, & Kavale, 1998; Stein, Carnine, &
Dixon, 1998) and seems particularly applicable to students with challenging behaviors.
Maximizing academic learning time and providing a structured learning environment limits the
opportunities students have to disrupt the classroom and/or exhibit challenging behavior. There
is no single type of direct instruction, but many such programs have the following
characteristics:

Well-scripted and preplanned teacher presentations

Fast-paced presentations
Use of small groups to maximize student responding
Oral group responding to monitor learning of all students
Individual mastery tests
Student motivation maintained by teacher praise/reinforcement/encouragement
Immediate error correction (Rhode, Jenson, & Reavis, 1997)

Self-monitoring is a powerful, easily implemented intervention. It has been used successfully

with students ranging from average achievers (Lloyd, Landrum, & Hallahan, 1996) to students
with moderate and severe disabilities as a technique to decrease disruptive behaviors and
improve academic skills (L. K. Dunlap & G. Dunlap, 1989; Quinn, Swaggart, & Myles, 1994),
on-task responding (Rhode, Morgan, & Young, 1983; Swaggart, 1998), and articulation (Koegel,
Koegel, Van Voy, & Ingham, 1988). Self-monitoring is accomplished by teaching students to
identify and record occurrences of behavior and then rewarding them both for successful selfmonitoring and for decreases in challenging behaviors. Self-monitoring involves (a) defining the
target behavior, (b) identifying preferred reinforcers, (c) designing a self-monitoring
device/method, (d) teaching the student to use the device, and (e) fading the use of the device.
The advantages of self-monitoring include increases in students' independent responding, more
generalization and durability of behavior change, and reduced teacher supervision.
Other strategies that teach self-control by increasing student awareness of how behavior affects
learning include observational learning and self-instruction (Swaggart, 1998).

4. Provide peer support. Although peer support depends on a "personality match" and may not
work in every instance, it has proved successful for students with challenging behavior. Two
types of peer support are peer tutoring and the PALS approach.
Peer tutoring instruction of one student by another for academic or social support has the great
advantage of allowing students to respond frequently and demonstrate whether they have
acquired important information and skills. For example, researchers have found that students
have limited opportunities to respond to academic tasks during the school day (Durrer &
McLaughlin, 1995). Peer tutors increase student opportunities to respond. In addition,
researchers have found that peer tutors use more age-appropriate vocabulary and examples than
the teacher does, can identify with the frustration of learning material, and tend to be more direct
and supportive than adults (Good & Brophy, 1990). Peer tutoring can provide structured practice
or review, monitoring of learning, and reinforcement of teacher-directed instruction. Peers can
take notes using carbon paper if a "buddy" with ADHD has problems listening and taking notes.
A copy will then be available for the buddy and the stress of listening and writing will be
reduced.
Teachers have also found the PALS approach particularly useful for teaching social skills to
younger children. This approach is based on arranging the environment; it Pairs typical learners
with those with disabilities during activities, Arranges for adults to be absent from the activity or
reduce their rate of interaction, Limits the number and variety of materials available during
activities (to those that occasion interaction), and Structures the activity so that children work
toward a cooperative goal and understand their role in achieving the goal. Using this approach,
teachers can arrange a number of play areas with different materials/devices to set the occasion
for different child behaviors. Such diverse play areas have been shown to increase the survival
skills and experiences children acquire through play (Chandler, 1996).
Strategy 5: Appreciate Positive Behaviors
Ideally, students will do the "right" thing in the "right" way with the "right" attitude. Actually,
that's just how it is for a lot of people. They don't need to be encouraged with constant praise,
trinkets, or future promises. Their reward is the activity or behavior itself. However, many
students don't have the social, learning, or behavioral skills that will help them thrive in the
classroom or community.
TAKE ADVANTAGE OF POSITIVE REINFORCEMENT. Simply put, positive reinforcement
teaches a person to act in a certain way by rewarding that person for correct behavior. The theory
is that if someone gets a reward for an action, then that person is more likely to do that action
again. Positive reinforcement, which has been studied in great detail in the last 25 years, has
proved to be an important part of the learning process (Repp, Dietz, & Dietz, 1976; Wolf,
Hanley, King, Lachowicz, & Giles, 1970). To encourage positive behavior, figure out the exact
behavior that would benefit the student and the people around the student. Start with easier skills
and break down more complex tasks into achievable steps. You may also consider teaching selfmonitoring skills that will support more durable behavior changes and decrease the amount of
adult supervision required.

DETERMINE THE RIGHT REWARD. Make sure you have the right rewards: Training will
have little effect without a good reinforcer. Decide what the student--not you--views as rewards.
One person's preference is not the same as another's. Typical rewards include food, drink,
sensations (listening to music), materials (stickers, badges, certificates), activities (working on a
preferred activity or with a special friend), and privileges (extra free time, new seating
arrangement). A good way to start is to ask the student what would be a reward for him or her. If
the student is unable to verbalize, try offering several choices. Do this several times to make
sure.
If a reward can be paired with a natural reinforcer, all the better. For example, for a socially
motivated student, a soda pop (extrinsic reward) might be paired with social interactions that
naturally occur (intrinsic reward) in the course of performing small jobs such as taking
attendance to the office. This pairing ultimately allows the behavior (task completion) to be
maintained in a natural or intrinsic way (Carr et al., 1994; Green et al., 1988; Snell & Brown,
1993).
Praise, too, must be used correctly. Use words of encouragement, appreciation, and affection, as
well as physical expressions, such as hugs, pats, and smiles. But be careful not to turn praise into
a verbal reward that leaves people feeling forced, patronized, or bribed to do a task.
REDUCE REWARDS OVER TIME. At first, rewards should be given immediately and
frequently when the person exhibits proper behavior. (During this time, ignore challenging
behavior unless it is dangerous or destructive.) In fact, you may initially set up a learning
situation in which rewards come at a rapid pace--even every minute, as researchers have done in
studies--to teach desired behavior. Later, rewards should be given less frequently as the behavior
becomes learned. Alberto and Troutman (1990) have pointed out that the more you reward
someone for a task, the less interest the person will have for the task itself. Rewards, too, are a
form of control. Nobody likes to be manipulated. Remember, your goal is to have the behavior or
skill be a reward in itself.
KEEP REWARDS INTERESTING AND THE STUDENT CONFIDENT. Rewards will
probably have to be changed at different times to keep them desirable. For certain students, you
also can use tokens, points, or other scoring devices that the person will collect to trade in for a
larger reward. Lastly, to encourage good behavior, always indicate your confidence in the
student's abilities. This lets the student know you recognize his or her good intentions and that
you believe he or she can learn and grow.
Strategy 6: Teach Replacement Skills
Many challenging behaviors occur because the student does not know a more appropriate way to
achieve an important outcome. By teaching appropriate, alternative responses that serve the same
purpose as the challenging behavior, teachers can reduce the incidence of challenging behavior
and increase the skill level of their students. Unlike the first five strategies outlined here, which
can simply be implemented as "best practices" without knowledge of a behavior's purpose,
teaching an alternative response depends on knowing the purpose(s) of the challenging behavior;
this is determined during the functional assessment. Many times the alternative responses taught

are communicative in nature (e.g., appropriate ways to get attention/assistance, request a break or
change of activity, etc.) (Carr et al., 1994; Horner et al., 1996). Suppose a student, Mark, runs
from the classroom or designated task areas to escape difficult tasks or learning situations.
Suppose also that the grabbing, hitting, hair pulling, and/or kicking he does when staff use
restraint to keep him from leaving, trashing the room, or escorting him back to class, serves the
additional purpose of prolonging attention from teachers and peers. In this instance, replacement
behaviors might involve three areas. One place to start might be with social skills. Mark doesn't
know how to "connect" with others. The PALS program might help him learn to greet people,
express positive statements, share enjoyable activities, and meet some needs of friends while
they meet some of his. In addition, because Mark is angry with others for not giving him
attention, he needs to learn to recognize and appropriately express his anger (through role
playing, dialogue, verbal rehearsal, modeling, and eliciting feelings) and diffuse it through direct
communication and stress management techniques such as deep breathing. In addition, Mark and
his teacher need to work out a system that works for both of them whereby Mark can
communicate that a task or activity is too difficult. Finally, all these strategies need to be
implemented together with necessary environmental and/or curricular changes (e.g., Mark has a
safe but otherwise nonreinforcing place to calm down and difficult tasks are shortened or
embedded within easier segments) and positive behavior needs to be reinforced.
Although some social skills training may be appropriate for the classroom (e.g., all students
could benefit), other training may be more appropriately conducted outside the classroom by a
counselor, psychologist, or other school support person.
Finally, teachers must consider both the effectiveness and the efficiency of the alternative
behaviors they choose to teach (Carr et al., 1994; Horner et al., 1996). In the case of Mark,
running from the room took relatively little time or energy and produced the "double-barrel"
effect of allowing him to escape from an overly difficult assignment and drawing the attention of
both teacher and peers. To be successful, replacement behaviors must be as or more effective and
efficient for Mark as running from the room. Proactively adapting the difficulty level of his
assignments, allowing him (at least initially) to move to a calm-down area, together with positive
reinforcement (attention) for academic and social successes equal to or greater than the attention
received for running from the room (while minimizing the attention for challenging behavior),
should produce positive effects.
SUMMARY
PBS involves four main steps:
1. Identifying the purpose of challenging behavior
2. Teaching appropriate alternative responses that serve the same purpose as the challenging
behavior
3. Consistently rewarding positive behaviors and minimizing the rewards for challenging
behavior
4. Minimizing the physiological, environmental, and curricular factors that trigger
challenging behavior.

PBS calls for proactivity and a reevaluation of the reactive "quick-fix" method of intervening. It
encourages teachers (ideally as part of a collaborative team) to take time "up front" to answer the
question, "Why is my student behaving like this?" Not a lock-step approach, it looks at both
individual student and teacher needs. A good PBS plan is one that works for both. It takes
advantage of sound educational best practice and results in increased teaching and learning time,
increased productivity, inclusion, and independence. PBS does not mean that teachers must
become behavioral experts. Rather, PBS provides a means by which they may be able to become
more clear, more predictable, more responsive, and more creative.

Table 1. Comparison of Traditional Behavior Management and Positive Behavioral Support

Positive behavioral support
Views systems, settings, and skill deficiencies
Views individual as "the problem"
as "the problem"
Attempts to "fix" individual
Attempts to "fix" systems, settings, and skills
Creates new contacts, experiences,
Extinguishes behavior
relationships, and skills
Sanctions aversives
Sanctions positive approaches
Takes years to create responsive systems,
Takes days or weeks to "fix" a single behavior personalized settings, and
appropriate/empowering skills
Implemented by a dynamic and collaborative
Implemented by a behavioral specialist often in
team using person-centered planning in typical
atypical settings
settings
Often resorted to when systems are inflexible
Flourishes when systems are flexible

Traditional behavior management

Figure 1. The three levels of information gathering in conducting a functional assessment.

Level 1: Information Gathering to Identify Challenging Behavior and its Purposes

Talk to individual with challenging behavior and those that know the individual best
Conduct interviews, questionnaires and rating scales (e.g., The Motivational Assessment
Scale)

Level 2: Direct Observation

Record when a challenging behavior occurs, what happened just before the behavior,
what happened after
Record perception as to the function of the behavior
Collect 10-15 instances of the behavior
Look for a pattern
Do observations confirm Level 1 information?

Level 3: Functional Analysis Manipulations[*]

Systematically change potential controlling factors (consequences, structural variables,

i.e., task difficulty or length)
Observe effects on a person's behavior

Use Levels 1, 2, and possibly 3, to answer the following questions:

What challenging behaviors cause concern?

What events, times, or situations predict when the behavior will occur?
What events, times, or situations predict when the behavior will not occur?
What consequences maintain the challenging behavior (what does the person "get out" of
the behaviors, e.g., attention, escape, preferred items)?
What appropriate behaviors could produce the same result?
What can be learned from previous behavioral support efforts about strategies that are
ineffective, partially effective, or effective for only a short time?

* Note: As these determinations involve creating situations that will reduce, eliminate or provoke
the challenging behavior to test whether the hypothesis (educated guess) is correct, they should
be conducted with caution. Especially when creating situations that may provoke challenging
behaviors, these manipulations should be conducted by a person trained in behavior analysis.

Figure 2. Form for discovering occurrence patterns.

Figure 3. Behavior sample variables checklist.

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