Telecom QA/QC Plan Sample

Selected pages (not a complete plan)

Part 1: Project-Specific Quality Plan
Part 2: Quality Manual
Part 3: Submittal Forms
Part 4: Inspection Forms

Contact:
Ed Caldeira
410-451-8006

Pat
[Pick the date]

Questions? Call Ed Caldeira 410-451-8006

PROJECT-SPECIFIC CONSTRUCTION QUALITY PLAN

TABLE OF CONTENTS
Background Information .......................................................................................................................... 7
Project Name .............................................................................................................................................. 7
Project Number .......................................................................................................................................... 7
Project Location .......................................................................................................................................... 7
Project Description ..................................................................................................................................... 7
Project Scope .............................................................................................................................................. 7
A. [CompanyName] Quality Policy ........................................................................................................... 8
B. Key Elements of the Construction Quality Plan .................................................................................... 9

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Project Quality Assurance/Quality Control Plan Overview ...................................................................... 12

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C. Project Quality Coordination and Communication ............................................................................. 13

D. Project QC Personnel ......................................................................................................................... 17
Project QC Job Position Assignments ....................................................................................................... 17
Project QC Organization Chart ................................................................................................................. 18

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E. Duties, Responsibilities, and Authority of QC Personnel .................................................................... 20

F. Personnel Qualifications and Technical Certifications ........................................................................ 26
Personnel Certification Requirements ..................................................................................................... 27

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G. Qualification of Third Party Inspection/Testing Companies and Subcontractors And Suppliers ......... 29

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Construction Inspection/Testing Laboratory Qualification Requirements ............................................... 29

Qualification ............................................................................................................................................. 29
Purchase Order Approval ......................................................................................................................... 30

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H. Quality Training ................................................................................................................................. 32

I. Construction Project Quality Specifications ........................................................................................ 35
Local Building Codes ................................................................................................................................. 35
Compliance with Industry Construction Standards .................................................................................. 36
J. Design Control .................................................................................................................................... 39
Design Plan ............................................................................................................................................... 39
Design Reviews ......................................................................................................................................... 39
K. Material Inspection Traceability and Quality Controls ....................................................................... 44
Identification of Lot Controlled Materials ................................................................................................ 44
Material Receiving and Inspection ........................................................................................................... 44
L. Construction Inspection and Test Plan ................................................................................................ 48
Inspection and Testing Construction Standards ....................................................................................... 49
Control of Inspection, Measuring, and Test Equipment ........................................................................... 50

Questions? Call Ed Caldeira 410-451-8006

M. Construction Work Task Quality Inspections..................................................................................... 53

Identification of Quality Inspected Construction Work Tasks .................................................................. 53
Required Inspections For Each Construction Work Task .......................................................................... 53
Daily Quality Control Report..................................................................................................................... 54
N. Control of Corrections and Nonconformances ................................................................................... 59
Marking of Nonconformances and Observations ..................................................................................... 59
Control the Continuation of Work ............................................................................................................ 59
Recording of Nonconformances ............................................................................................................... 59
Quality Manager Disposition of Nonconformance Reports ..................................................................... 60
Corrective Actions .................................................................................................................................... 60
Nonconformance Preventive Actions ....................................................................................................... 61
O. Project Completion Inspections ......................................................................................................... 63

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Punch-Out QC Inspection ......................................................................................................................... 63

Pre-Final Customer Inspection ................................................................................................................. 63
Final Acceptance Customer Inspection .................................................................................................... 64
P. Project Quality Records and Documents ............................................................................................ 67
Q. Quality Assurance Surveillance.......................................................................................................... 70

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Project Quality Performance Surveillance ................................................................................................ 70

Project Quality Audits ............................................................................................................................... 70
Project Audit Plan ..................................................................................................................................... 71
Project Audit Requirements ..................................................................................................................... 71

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R. Additional Quality Control Requirements .......................................................................................... 73

Questions? Call Ed Caldeira 410-451-8006

I. CONSTRUCTION PROJECT QUALITY

SPECIFICATIONS
Fulfilling customer contract expectations is a primary objective of the [CompanyName] Quality System. To
ensure that customer expectations will be fulfilled, [CompanyName] clearly defines the requirements for
each contract before it is approved.
The Director of Construction ensures that the information in customer contracts clearly defines customer
expectations and that the necessary details are provided to set requirements for construction.
[CompanyName] personnel and subcontractors and suppliers are accountable for compliance to
standards-based written specifications.

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To achieve expectations reliably and consistently, specifications are clearly spelled out, not only for results
but also for processes. Specifications apply to materials, work steps, qualified personnel and
subcontractors and suppliers, safe work rules, and environmental work conditions.

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Standards ensure that materials, methods, and results are specified rather than left to discretionary
practices.

LOCAL BUILDING CODES

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All [CompanyName] construction activities comply with generally accepted good workmanship practices
and industry standards.

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Applicable building codes that apply to this project are listed on the Project Building Codes form. A Project
Building Codes form exhibit is included in this subsection.

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Additional detail on [CompanyName] policies and procedures related to local building codes appear in
Quality Manual section 5 Project-Specific Quality Standards and 5.2 Regulatory Codes.

Questions? Call Ed Caldeira 410-451-8006

COMPLIANCE WITH INDUSTRY CONSTRUCTION STANDARDS

Codes that may apply to this project include those listed below.

Regulatory Codes and Industry Standards

Reference Standard Title

Construction and placement of

forms, shoring and scaffolding

ACI MCP-2

Manual of Concrete Practice Part 2

03

Reinforcement fabrication shapes

and dimensions

ACI 318M

Building Code Requirements for Structural Concrete and Commentary

03

Reinforcement Placement

ACI 318M

Building Code Requirements for Structural Concrete and Commentary

03

Reinforcement Splices

ACI 318M

Building Code Requirements for Structural Concrete and Commentary

03

Reinforcement Splice Welds

AWS D1.4 D1.4M

Structural Welding Code - Reinforcing Steel

03

Fiber Reinforcement mixing

ASTM C 1116/C
1116M

03

Installation details of stressing

tendons and accessories.

ACI SP-66 and

ACI 318M ACI 318

ACI Detailing Manual and

Concrete and Commentary

03

Cold weather requirements

ASTM C 494/C
494M

Standard Specification for Chemical Admixtures for Concrete

03

Hot weather requirements

ACI 305R

Specification for Hot Weather Concreting

03

Prevention of plastic shrinkage

cracking

ACI 305R

Specification for Hot Weather Concreting

03

Finish formed surface tolerances

ACI 117

Specifications for Tolerances for Concrete Construction and Materials and

Commentary

05

Definitions of welding terms

AWS A3.0M/A3.0

Standard Welding Terms and Definitions

05

Workmanship and techniques for

welded construction

AWS D1.1/D1.1M

Structural Welding Code Steel

05

Welding standards

AWS B2.1/B2.1M

Specification for Welding Procedure and Performance Qualification

05

Framing and reinforcing openings

through a steel deck

SDI DDP

Deck Damage and Penetrations

05

Placement of concrete on a metal

deck

SDI 31

Design Manual for Composite Decks, Form Decks, and Roof Decks

05

Minimum spacings and edge

distances for screws

AISI SG02-KIT

North American Specification for the Design of Cold-Formed Steel Structural

Members

05

Installation of chimneys, vents, and

smokestacks

NFPA 211

Standard for Chimneys, Fireplaces, Vents, and Solid Fuel-Burning Appliances

05

Install high-strength bolts

05

Installation of bracing and

permanent bracing and bridging

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Standard Specification for Fiber-Reinforced Concrete

Building Code Requirements for Structural

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03

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Description

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Reference
Standard No.

Division

RCSC's "Specification for Structural Joints Using ASTM A 325 or A 490 Bolts"
CFSEI

Field Installation Guide for Cold-Formed Steel Roof Trusses

Questions? Call Ed Caldeira 410-451-8006

Splicing and general conductor

installation

NFPA 70

National Electrical Code

26

Mounting height of wall-mounted

outlet and switch boxes

ICC/ANSI A117.1

Accessible and Usable Buildings and Facilities

26

Install Control devices and

protective devices

NFPA 70

National Electrical Code

26

Grounding and bonding

NFPA 70

National Electrical Code

26

Workmanship

NFPA 70

National Electrical Code

26

Telecommunications grounding

TIA-569

Commercial Building Standard for Telecommunications Pathways and Spaces

26

Telecommunications pathways

TIA J-STD-607

Commercial Building Grounding (Earthing) and Bonding Requirements for

Telecommunications

26

Warning Sign placement

NFPA 70E

Standard for Electrical Safety in the Workplace

26

Lightning Protection installation

NFPA 780

Standard for the Installation of Lightning Protection Systems

31

Bedding for buried piping

AWWA C600

Installation of Ductile-Iron Water Mains and Their Appurtenances

31

Welding lengths of pipe together

for bore holes

AWS D1.1/D1.1M

Structural Welding Code - Steel

31

Geotextile storing and handling

ASTM D 4873

Identification, Storage, and Handling of Geosynthetic Rolls and Samples

31

Shoring installation

EM 385-1-1

31

Precast prestressed concrete pile

installation

PCI JR-382

Recommended Practice for Design, Manufacture and Installation of

Prestressed Concrete Piling

31

Drilled shaft foundation installation

ACI 336.1

Specification for the Construction of Drilled Piers

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26

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Safety and Health Requirements Manual

Questions? Call Ed Caldeira 410-451-8006

J. DESIGN CONTROL
Construction design controls are in place to assure the quality of construction designs for this project. A
design plan is used to document the design control process. The Design Plan is included as an exhibit in
this subsection.
The first control point will be of the review of design inputs. The Design Engineer will assure that all
necessary information is available to perform the required design work. The Design Engineer will also
assure that expectations for design outputs are well defined.
Intermediate reviews will be carried out as indicated on the design control plan. The last review is the
design output review.
A record of all reviews will be recorded on the Design Review form. A Design Review form exhibit is
included in this subsection.

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The President has appointed [DesignEngineerName] as the Design Engineer. [DesignEngineerName] will
control the design process with specific quality responsibilities, duties, and the authority to carry them
out.

DESIGN PLAN

The Quality Manager prepares a project-specific plan that includes:

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A listing of key project personnel, specific design responsibilities, and authority

Appointment and the qualification of key design personnel to perform assigned design
responsibilities
Who will verify and approve the design input specifications before design work begins
A listing of company and customer stakeholders, reviews they will participate in, and how their
input will be used to amended design requirements. The project organization chart Includes
interfaces between various groups and personnel for producing and reviewing the design.
Design output specifications, including required drawings, and engineering calculations
Identification of who will perform design output verification activities and the criteria they will
use.
The sequence of design work tasks and schedule

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The Quality Manager reviews the design process project plan with the customer and other interested
parties. The customer approves the plan after any discrepancies are resolved and the plan is agreed upon.
Design work may begin only after the customer approves the plan.

DESIGN REVIEWS
DESIGN INPUT REQUIREMENTS REVIEW
The Quality Manager ensures that the information in design inputs clearly defines customer expectations
and that the necessary details are provided to set requirements for design.
The Quality Manager obtains design specifications from the customer and conducts a customer design
input review to ensure that:

Customer design input requirements and specifications are complete

Design process review milestones are specified when necessary

Questions? Call Ed Caldeira 410-451-8006

INSPECTION AND TESTING CONSTRUCTION STANDARDS

Inspection and testing standards that may apply to this project include those listed below.

Division

Description

Reference
Standard No.

03

Subgrade compaction

ASTM D 1557

Standard Test Methods for Laboratory Compaction Characteristics of Soil Using

Modified Effort

03

Make concrete slump test

specimen

ASTM C 143 C 143M

Standard Test Method for Slump of Hydraulic-Cement Concrete

03

Concrete strength
specimens

ASTM C 31/C 31M

Standard Practice for Making and Curing Concrete Test Specimens in the Field

03

Vacuum Testing

ASTM C 1244/ASTM
C 1244M

Standard Test Method for Concrete Sewer Manholes by the Negative Air Pressure
(Vacuum) Test Prior to Backfill

03

Test air content for airentrained concrete

ASTM C 231

Standard Test Method for Air Content of Freshly Mixed Concrete by the Pressure
Method

03

temperature of concrete at
time of placement

ASTM C
1064/C 1064M

Standard Test Method for Temperature of Freshly Mixed Hydraulic-Cement

Concrete

05

Ultrasonic weld inspecting

techniques

ASNT SNT-TC-1A
Q&A Bk C

Ultrasonic Testing Method

05

Test frequency for ferrous

materials

AWS D1.1/D1.1M

Structural Welding Code Steel

05

Visual inspection of welds

AWS D1.1/D1.1M

Structural Welding Code Steel

05

Liquid Penetrant Inspection

05

Magnetic Particle Inspection

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Inspection and Testing Standards

05

Ultrasonic Inspection

05

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Reference Standard Title

Standard Practice for Liquid Penetrant Examination for General Industry

ASTM E 709

Standard Guide for Magnetic Particle Testing

ASTM E 164

Standard Practice for Contact Ultrasonic Testing of Weldments

Radiographic Inspection

ASTM E 94.D

Standard Guide for Radiographic Examination

26

Direct-current highpotential test for

conductors

IEEE 400.2

Guide for Field Testing of Shielded Power Cable Systems Using Very Low Frequency
(VLF)

26

Visual and mechanical

inspections and electrical
tests

NETA ATS

Standard for Acceptance Testing Specifications for Electrical Power Equipment and
Systems

26

Ground rod resistance to

ground

IEEE 81

Guide for Measuring Earth Resistivity, Ground Impedance, and Earth Surface
Potentials of a Ground System

31

Field in-place density of soil

ASTM D 1556

Density and Unit Weight of Soil in Place by the Sand-Cone Method

31

Field in-place density of soil

ASTM D 2167

Density and Unit Weight of Soil in Place by the Rubber Balloon Method

31

Field in-place density of soil

ASTM D 6938

Standard Test Method for In-Place Density and Water Content of Soil and SoilAggregate by Nuclear Methods (Shallow Depth)

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ASTM E 165

Questions? Call Ed Caldeira 410-451-8006

M. CONSTRUCTION WORK TASK QUALITY

INSPECTIONS
[CompanyName] identifies a list of work tasks, phases of production, which will be quality controlled.
Each work task is subject to a series of inspections; before, during, and after the work is complete. Each
inspection verifies compliance with full scope of the relevant specifications; not limited to checkpoints for
heightened awareness.
The initial task-ready inspection occurs when crews are ready to start work and ensures that work begins
only when it does not adversely impact quality results.
Incoming material inspections verify that materials are as specified and meet all requirements necessary
to assure quality results.

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Work-in-process inspections continuously verify that work conforms to project specifications and
workmanship expectations. Work continues only when it does not adversely impact quality results.

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At completion of the work task an inspection verifies that work, materials, and tests have been completed
in accordance with project quality requirements. When appropriate, functional tests are performed.
Inspection results are recoded and maintained as part of the project files.

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The Quality Manager identifies each Task that is a phase of construction that requires separate quality
controls to assure and control quality results. Each Task triggers as set of requirements for quality control
inspections before, during and after work tasks.
Independent quality audits are conducted to verify that the task quality controls are operating effectively.

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Construction projects may execute a work task multiple times in a project, in which case a series of quality
inspections are required for each work task.

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Independent quality control audits are conducted to verify that the task quality controls are operating
effectively.

IDENTIFICATION OF QUALITY INSPECTED CONSTRUCTION WORK

TASKS
A listing of project work tasks is included on the Quality Control work task List and included as an exhibit
in this subsection.

REQUIRED INSPECTIONS FOR EACH CONSTRUCTION WORK TASK

Each work task is subject to a series of inspections before, during, and at completion including:

Preparatory site inspection

Material inspections
Work task-ready inspections
Work in process inspections
Work task Completion inspections

Results of inspections will be recorded as follows:

Questions? Call Ed Caldeira 410-451-8006

[CompanyName]
Work Task Inspection Form
Version October 17, 2012
Work Task :
Project: Id#
[ProjectNumber]

Project Name:
[ProjectName]

Subcontractor And Supplier Company

ID/Name:

Location/Area:

Reference drawing version #:

Crew ID/Name

Compliance Verification

Heightened Awareness Checkpoints

Compliance with initial job-ready requirements

Compliance with material inspection and tests

[Insert items identified at project startup and preparatory meetings]

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Compliance with work in process first article

inspection requirements

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Compliance with work in process inspection

requirements
Compliance with work task completion
inspection requirements
Compliance with inspection and test plan

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Production Notes:

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Reported Nonconformances:

Verification of Work Task Completion (sign and date)

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Subcontractor And Supplier Sign and date*:

Work task verified complete to specifications (sign and
date)

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Project Construction Supervisor Sign and date*:

Work task verified complete to specifications (sign and
date)
Project Construction Supervisor score
subcontractor/crew performance and feedback notes

Quality: 5 4 3 2 1
Safety: 5 4 3 2 1
Delivery: 5 4 3 2 1

Quality Manager Sign and date*:

Work task verified complete to specifications (sign and

date)
Quality Manager score quality performance and
feedback notes

Quality: 5 4 3 2 1

* On behalf of the contractor, I certify that this report is complete and correct and equipment and material used and work performed during this reporting
period is in compliance with the contract drawings and specifications to the best of my knowledge except as noted in this report.

Questions? Call Ed Caldeira 410-451-8006

LIST OF INCLUDED INSPECTION FORMS

Cast Decks and Underlayment

Concrete Finishing
Concrete Forming
Concrete Reinforcing
Grouting
Precast Concrete
Structural Concrete

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Bored Piles
Caissons
Clearing and Grubbing
Driven Piles
Excavating and Fill
Grading

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METALS

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EARTHWORK

Conduit for Electrical Systems

Electrical and Cathodic
Protection
Enclosed Bus Assemblies
Exterior Lighting
Grounding and Bonding for
Electrical Systems
Identification for Electrical
Systems
Interior Lighting
Low-Voltage Circuit Protective
Devices
Low-Voltage Controllers
Low-Voltage Electrical Power
Conductors and Cables (<600V)
Low-Voltage Electrical Service
Entrance
Low-Voltage Switchgear
Low-Voltage Transformers
Raceway and Boxes for Electrical
Systems
Switchboards and Panelboards

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ELECTRICAL

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CONCRETE

Metal Decking
Metal Railings
Metal Stairs
Structural Steel Framing

Sep2011

Concrete-Cast Decks and Underlayment 03.50.00

Project:

Phase:

Contract#:

Organization:

Crew:

9101
Field Operations
FTQ 2TQ

o Construction benchmark placement is stable and protected

o Underground Facilities located and marked to prevent

o Overhead Utility Crossings located and marked in work area

o Decking forms adequately braced and supported 1053

o Reinforcing adequately supported to ensure proper final

o Long dimension of wire reinforcement is perpendicular to form

o Concrete Toppings adequately bonded to substrate 1056

o Finished surfaces are level/even sloped and sloped to drains

o Openings sealed and appurtenances protected before

o Cement Underlayment material curing temperature

1050

damage from placement equipment 1051

and along travel routes 1052

location in placed concrete 1054

corrugations 1055

1057

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Reported Nonconformances and incomplete items:

Heightened Awareness Checkpoints

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Compliance Verification
o Compliance with initial job-ready
requirements
o Compliance with material inspection and tests
o Compliance with work in process first article
inspection requirements
o Compliance with work in process inspection
requirements
o Compliance with Task completion inspection
requirements
o Compliance with inspection and test plan
o Compliance with safety policies and procedures

Cement Underlayment placement 1058

maintained as per manufacturer's recommendation 1059

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FTQ Scores and Completion Sign-off

Notes:

On-Time

5 4 3 2 1

Notes:

Safety

5 4 3 2 1

Notes:

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5 4 3 2 1

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Quality

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Field Mgmt.-Superintendent Inspection 91.45.01

Sign and date*: Cell # / ID #:: _________________________________ Signed: _________________________________ Date: _________________
Task has been has been verified complete and in compliance with contract drawings and specifications except for non-conformances and incomplete items reported above.

Field Mgmt.-QA Inspection 91.45.02

Quality

5 4 3 2 1

Notes:

Sign and date*: Cell # / ID #:: _________________________________ Signed: _________________________________ Date: _________________
Task has been has been verified complete and in compliance with contract drawings and specifications except for non-conformances and incomplete items reported above.

Quality Score
On-Time Score
Safety Score

5 = 100% NO problems
5 = On Time
5 = 100% NO problems

4 = 1 minor problems
4 = Late
4 = 1 minor problem

3 = Hotspot or 2-3 minor

3 = Late by 1 day
3 = Hotspot or 2-3 minor

2 = 6+ or major problems
2 = Late by 2 days
2= 4+ or major problem

1 = Excessive problems
1 = Late more than 2 days
1= Injury

Copyright 2011 First Time Quality

Sep2011

Metals-Structural Steel Framing 05.12.00

Project:

Phase:

Contract#:

Organization:

Crew:

9101
Field Operations
FTQ 2TQ

o Shop applied primer and galvanizing intact and without

o Drainage holes installed to prevent water traps with

o Bearing base plates fully and evenly supported 2582

o Connecting bolts, washers, and nuts tight and clean of

o Welded connections continuous, even, clean, and free of blow

o Connecting hardware and welds primed with paint of the

o Openings in structural members approved by ENGINEER

o Spray-on fireproofing evenly applied and without gaps 2587

o Framing members free of twist, bow, buckle, or other

o Framing members installed plumb, level, and true to line 2589

blemishes 2580

unobstructed openings 2581

dirt/rust 2583

holes or other irregularities 2584

same quality as the shop coat 2585

2586

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Reported Nonconformances and incomplete items:

Heightened Awareness Checkpoints

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Compliance Verification
o Compliance with initial job-ready
requirements
o Compliance with material inspection and tests
o Compliance with work in process first article
inspection requirements
o Compliance with work in process inspection
requirements
o Compliance with Task completion inspection
requirements
o Compliance with inspection and test plan
o Compliance with safety policies and procedures

directional irregularity 2588

FTQ Scores and Completion Sign-off

On-Time

5 4 3 2 1

Notes:

Safety

5 4 3 2 1

Notes:

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Notes:

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5 4 3 2 1

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Quality

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Field Mgmt.-Superintendent Inspection 91.45.01

Sign and date*: Cell # / ID #:: _________________________________ Signed: _________________________________ Date: _________________
Task has been has been verified complete and in compliance with contract drawings and specifications except for non-conformances and incomplete items reported above.

Field Mgmt.-QA Inspection 91.45.02

Quality

5 4 3 2 1

Notes:

Sign and date*: Cell # / ID #:: _________________________________ Signed: _________________________________ Date: _________________
Task has been has been verified complete and in compliance with contract drawings and specifications except for non-conformances and incomplete items reported above.

Quality Score
On-Time Score
Safety Score

5 = 100% NO problems
5 = On Time
5 = 100% NO problems

4 = 1 minor problems
4 = Late
4 = 1 minor problem

3 = Hotspot or 2-3 minor

3 = Late by 1 day
3 = Hotspot or 2-3 minor

2 = 6+ or major problems
2 = Late by 2 days
2= 4+ or major problem

1 = Excessive problems
1 = Late more than 2 days
1= Injury

Copyright 2011 First Time Quality

Sep2011

Electrical-Conduit for Electrical Systems 26.05.33.13

Project:

Phase:

Contract#:

Organization:

Crew:

9101
Field Operations
FTQ 2TQ

o Cuts for Conduits in structural members approved by

o Firestops installed at penetrations through fire partitions// fire

o Penetrations through floor// exterior wall and roof sealed and

o Excess wiring// insulation// ties// etc. removed from Conduits

o Conduits secured to prevent movement and chafe 1656

o Remaining snake lines labeled at both ends 1657

o Conduit bends do not exceed minimum for size of Conduit

o Metal Conduits bonded and grounded 1659

o Conduits are mechanically continuous 1660

o Flexible connections to equipment subject to vibrations 1661

ENGINEER 1652

walls// smoke partitions// or floors 1653

made watertight 1654
1655

used and are even 1658

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Reported Nonconformances and incomplete items:

Heightened Awareness Checkpoints

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Compliance Verification
o Compliance with initial job-ready
requirements
o Compliance with material inspection and tests
o Compliance with work in process first article
inspection requirements
o Compliance with work in process inspection
requirements
o Compliance with Task completion inspection
requirements
o Compliance with inspection and test plan
o Compliance with safety policies and procedures

FTQ Scores and Completion Sign-off

5 4 3 2 1

Notes:

On-Time

5 4 3 2 1

Notes:

Safety

5 4 3 2 1

Notes:

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Quality

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Field Mgmt.-Superintendent Inspection 91.45.01

Sign and date*: Cell # / ID #:: _________________________________ Signed: _________________________________ Date: _________________
Task has been has been verified complete and in compliance with contract drawings and specifications except for non-conformances and incomplete items reported above.

Field Mgmt.-QA Inspection 91.45.02

Quality

5 4 3 2 1

Notes:

Sign and date*: Cell # / ID #:: _________________________________ Signed: _________________________________ Date: _________________
Task has been has been verified complete and in compliance with contract drawings and specifications except for non-conformances and incomplete items reported above.

Quality Score
On-Time Score
Safety Score

5 = 100% NO problems
5 = On Time
5 = 100% NO problems

4 = 1 minor problems
4 = Late
4 = 1 minor problem

3 = Hotspot or 2-3 minor

3 = Late by 1 day
3 = Hotspot or 2-3 minor

2 = 6+ or major problems
2 = Late by 2 days
2= 4+ or major problem

1 = Excessive problems
1 = Late more than 2 days
1= Injury

Copyright 2011 First Time Quality

Earthwork-Bored
Piles 31.63.00
Questions?
Call Ed Caldeira
410-451-8006
Project:

Phase:

Contract#:

Sep2011

Organization:

Crew:

9101
Field Operations
FTQ 2TQ

o Locate and mark Overhead Utility Crossings in work area and

o Locate and mark Underground Facilities 2241

o Prevent damage to Underground Facilities in equipment traffic

o Properly support and do not excessively stack stored piles /

o Same equipment is utilized for placement of test and

o Do not place concrete near active pile placement to prevent

o Limit concrete placement rate and properly vibrate fill to

o Prevent flashes caused by ignition of volatile gas buildup

o Verify placement / stability / protection of construction

o Observe adjacent ground / structures for heave during

along travel routes 2240

areas 2242

caissons / piers 2243

production piles 2244

aggregate segregation 2245

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Reported Nonconformances and incomplete items:

Heightened Awareness Checkpoints

prevent void formation 2246

within hollow piles 2247

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Compliance Verification
o Compliance with initial job-ready
requirements
o Compliance with material inspection and tests
o Compliance with work in process first article
inspection requirements
o Compliance with work in process inspection
requirements
o Compliance with Task completion inspection
requirements
o Compliance with inspection and test plan
o Compliance with safety policies and procedures

benchmark 2248

pressure-injection operations 2249

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FTQ Scores and Completion Sign-off

Notes:

On-Time

5 4 3 2 1

Notes:

Safety

5 4 3 2 1

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5 4 3 2 1

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Quality

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Field Mgmt.-Superintendent Inspection 91.45.01

Notes:

Sign and date*: Cell # / ID #:: _________________________________ Signed: _________________________________ Date: _________________
Task has been has been verified complete and in compliance with contract drawings and specifications except for non-conformances and incomplete items reported above.

Field Mgmt.-QA Inspection 91.45.02

Quality

5 4 3 2 1

Notes:

Sign and date*: Cell # / ID #:: _________________________________ Signed: _________________________________ Date: _________________
Task has been has been verified complete and in compliance with contract drawings and specifications except for non-conformances and incomplete items reported above.

Quality Score
On-Time Score
Safety Score

5 = 100% NO problems
5 = On Time
5 = 100% NO problems

4 = 1 minor problems
4 = Late
4 = 1 minor problem

3 = Hotspot or 2-3 minor

3 = Late by 1 day
3 = Hotspot or 2-3 minor

2 = 6+ or major problems
2 = Late by 2 days
2= 4+ or major problem

1 = Excessive problems
1 = Late more than 2 days
1= Injury

Copyright 2011 First Time Quality

Questions? Call Ed Caldeira 410-451-8006

Industry-Specific Information
Available by Division
08 Openings

27 Communications

04 Masonry

09 Finishes

28 Electronic Safety and

Security

05 Metals

21 Fire Suppression

06 Wood Plastic
Composite

22 Plumbing

07 Thermal and
Moisture Protection

23 HVAC

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03 Concrete

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31 Earthwork

26 Electrical

32 Exterior
Improvements
33 Utilities

Questions? Call Ed Caldeira 410-451-8006

Quality Manual

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Operating Policies of the

[CompanyName] Quality System
Version Date: October 17, 2012

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The documents provided by [CompanyName] disclose proprietary company information that is copyright
registered. Please hold these quality documents in confidence and do not share them with other
organizations, even if you do not charge a fee.

Questions? Call Ed Caldeira 410-451-8006

QUALITY MANUAL
TABLE OF CONTENTS
1. Quality System Management and Responsibilities ............................................................................... 6
1.1. Overview .............................................................................................................................................. 6
1.2. [CompanyName] Quality Policy ........................................................................................................... 6
1.3. Quality Duties, Responsibilities, and Authority ................................................................................... 6
1.4. Quality System Performance Measures .............................................................................................. 9
1.5. Customer Satisfaction Performance Measures ................................................................................... 9
1.6. Exceptions............................................................................................................................................ 9

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2. Project Quality Assurance/Quality Control Plan ................................................................................. 10

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2.1. Overview ............................................................................................................................................ 10

2.2. [CompanyName] Project License and Qualification Requirements .................................................. 10
2.3. Project Personnel and Qualifications ................................................................................................ 10
2.4. Project Quality Assurance/Quality Control Plan ................................................................................ 11
2.5. Identification of Quality Controlled Work Tasks................................................................................ 12
2.6. Project Quality Inspection and Test Plan ........................................................................................... 12
2.7. Project Quality Communications Plan ............................................................................................... 12
2.8. Project Quality Training Plan ............................................................................................................. 12
2.9. Customer Training On Operation And Maintenance ......................................................................... 12
2.10. Project Records and Documentation Plan ....................................................................................... 12
2.11. Project Audit Plan ............................................................................................................................ 13

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3. Contract Specifications ....................................................................................................................... 14

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3.1. Overview ............................................................................................................................................ 14

3.2. Contract Technical Specifications ...................................................................................................... 14
3.3. Contract Drawings ............................................................................................................................. 14
3.4. Contract Submittals ........................................................................................................................... 14
3.5. Customer Submittal Approval ........................................................................................................... 16
3.6. Contract Warranty ............................................................................................................................. 17
3.7. Contract Review and Approval .......................................................................................................... 17
4. Design Control.................................................................................................................................... 18
4.1. Overview ............................................................................................................................................ 18
4.2. Design Input Review .......................................................................................................................... 18
4.3. Project Design Quality Assurance/Quality Control Plan .................................................................... 18
4.4. Design Progress Reviews ................................................................................................................... 19
4.5. Design Output Verification and Approval .......................................................................................... 19
5. Project-Specific Quality Standards ..................................................................................................... 20
5.1. Overview ............................................................................................................................................ 20
5.2. Regulatory Codes ............................................................................................................................... 20

Questions? Call Ed Caldeira 410-451-8006

5.3. Industry Quality Standards ................................................................................................................ 20

5.4. Material and Equipment Specifications ............................................................................................. 20
5.5. Work Process Specifications .............................................................................................................. 21
5.6. Controlled Material Identification and Traceability .......................................................................... 21
5.7. Measuring Device Control and Calibration ........................................................................................ 22
5.8. [CompanyName] Quality Standards .................................................................................................. 22
5.9. Application of Multiple Sources of Specifications ............................................................................. 22
6. Project Purchasing ............................................................................................................................. 23

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6.1. Overview ............................................................................................................................................ 23

6.2. Qualification of Outside Organizations and Company Departments ................................................ 23
6.3. Quality Responsibilities of Key Subcontractor And Supplier Personnel ............................................ 24
6.4. Requirements for Subcontractor QC Plan ......................................................................................... 25
6.5. Subcontractor And Supplier Quality Policy........................................................................................ 25
6.6. Project Subcontractor And Supplier List ............................................................................................ 26
6.7. Purchase Order Requirements .......................................................................................................... 26
6.8. Project Purchase Order Approvals..................................................................................................... 26
7. Process Controls ................................................................................................................................. 28

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7.1. Overview ............................................................................................................................................ 28

7.2. Project Startup and Quality Control Coordination Meeting .............................................................. 28
7.3. Preparatory Project Quality Assurance/Quality Control Plan Planning ............................................. 28
7.4. Weekly Quality Planning and Coordination Meetings ....................................................................... 29
7.5. Process Control Standards ................................................................................................................. 29
7.6. Daily Quality Control Report .............................................................................................................. 31
7.7. Monthly Quality Control Report ........................................................................................................ 31

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8. Inspections and Tests ......................................................................................................................... 32

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8.1. Overview ............................................................................................................................................ 32

8.2. Required Work Task Quality Inspections and Tests........................................................................... 32
8.3. Material Inspections and Tests .......................................................................................................... 32
8.4. Additional Inspection Requirements for Process Tasks ..................................................................... 33
8.5. Inspection of Special Processes ......................................................................................................... 34
8.6. Independent Measurement and Tests .............................................................................................. 34
8.7. Commissioning Functional Acceptance Tests .................................................................................... 34
8.8. Hold Points for Customer Inspection ................................................................................................. 34
8.9. Quality Inspection and Test Specifications ........................................................................................ 34
8.10. Inspection And Test Acceptance Criteria ......................................................................................... 34
8.11. Inspection and Test Status............................................................................................................... 35
8.12. Independent Quality Assurance Inspections ................................................................................... 35
8.13. Inspection and Test Records ............................................................................................................ 35
8.14. Project Completion and Closeout Inspection .................................................................................. 36
9. Nonconformances and Corrective Actions ......................................................................................... 38
9.1. Overview ............................................................................................................................................ 38
9.2. Nonconformances ............................................................................................................................. 38

Questions? Call Ed Caldeira 410-451-8006

9.3. Corrective Actions ............................................................................................................................. 39

10. Preventive Actions ........................................................................................................................... 41
10.1. Overview .......................................................................................................................................... 41
10.2. Identify Preventive Actions for Improvement ................................................................................. 41
10.3. Train Preventive Actions for Improvement ..................................................................................... 41
11. Quality System Audits ...................................................................................................................... 43
11.1. Overview .......................................................................................................................................... 43
11.2. Project Quality System Audit ........................................................................................................... 43
11.3. Company-wide Quality System Audit .............................................................................................. 43
12. Record and Document Controls........................................................................................................ 44

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12.1. Overview .......................................................................................................................................... 44

12.2. Quality System Documents ............................................................................................................. 44
12.3. Document Controls .......................................................................................................................... 44
12.4. Record Controls ............................................................................................................................... 45

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13. Appendix .......................................................................................................................................... 47

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13.1. Definitions of Terms ........................................................................................................................ 47

Questions? Call Ed Caldeira 410-451-8006

7. PROCESS CONTROLS
HOW WORK IS CARRIED OUT
7.1. OVERVIEW
The construction process plan defines how project work is to be done and approved for the overall
project. The construction process plan is communicated to all key personnel, subcontractors and suppliers
in a startup meeting. As the project proceeds, work task plans provide additional details of how each
individual work task is carried out. Work tasks planning meetings are used to communicate expectations
of the work task plan to key personnel responsible for carrying out the work task.

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7.2. PROJECT STARTUP AND QUALITY CONTROL COORDINATION MEETING

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Key requirements of the project

The Project Quality Assurance/Quality Control Plan
Required quality inspections and tests
The project submittal schedule
Quality policies and heightened awareness of critical quality requirements
Project organization chart and job responsibilities
Methods of communication and contact information
Location of project documents and records

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Prior to the commencement of work, the Director of Construction holds a meeting to discuss and
coordinate how project work will be performed and controlled. Key personnel from [CompanyName],
subcontractors and suppliers meet to review expectations for project quality results as well as quality
assurance and quality control policies and procedures including:

7.3. PREPARATORY PROJECT QUALITY ASSURANCE/QUALITY CONTROL PLAN PLANNING

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7.3.1. WORK TASK REQUIREMENTS REVIEW

In preparation for the start of an upcoming work task, the Construction Supervisor reviews an integrated
and coordinated set of documents that collectively define quality requirements for the work task
including:

Objectives and acceptance criteria of the work task

Quality standards that apply to the work task
Work instructions, process steps, and product installation instructions that apply to the work task
Shop drawings
Submittals
Tools and equipment necessary to perform the work
License, certification, or other qualification requirements of personnel assigned to work
Required records of the process and resulting product
The subcontractor contracted to perform the work, if applicable
Customer contract requirements
Required quality inspections and tests
Method for clearly marking nonconformances to prevent inadvertent use
Location of quality system records and documents

Questions? Call Ed Caldeira 410-451-8006

Personnel training

7.3.2. PREPARATORY SITE INSPECTION

The Construction Supervisor also performs a quality inspection of the work area and:

Assesses completion of required prior work

Verifies field measurements
Assures availability and receiving quality inspection status of required materials
Identifies any nonconformances to the requirements for the work task to begin
Identifies potential problems

7.3.3. WORK TASK PREPARATORY QUALITY PLANNING MEETINGS

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Prior to the start of a work task, the Construction Supervisor conducts a meeting with key company,
subcontractor personnel responsible for carrying out, supervising, or inspecting the work, and interested
customer representatives.

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Work tasks quality requirements as identified in section 7.3.1

Findings of the work task preparatory quality inspection in section 7.3.2
Conflicts that need resolution
Required quality documents and a verification of availability to personnel carrying out,
supervising, or inspecting the work task
Record keeping requirements and the availability of necessary forms
Review methods and sequences of installation
Special details and conditions
Standards of workmanship
Heightened awareness of critical quality requirements
Quality risks
Work tasks quality inspection form

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During the meeting, the Construction Supervisor communicates the work task quality requirements and
reinforces heightened awareness for critical requirements. Topics for a work task quality plan meeting
include:

7.4. WEEKLY QUALITY PLANNING AND COORDINATION MEETINGS

The Construction Supervisor conducts a meeting with key company, subcontractor and supplier personnel
responsible for carrying out, supervising, or inspecting the work, and interested customer representatives.
The meeting is held on a nominal weekly schedule. During the meeting, the Construction Supervisor
facilitates coordination among the participants, communication among the participants, and reinforces
heightened awareness for critical requirements.
The Construction Supervisor maintains a record of the meeting event on the Daily Quality Control Report.

7.5. PROCESS CONTROL STANDARDS

7.5.1. JOB-READY START WORK STANDARDS
Work on a work task starts only when conditions do not adversely impact quality, comply with
government regulations, contract technical specifications, industry standards, or product installation
instructions.

Questions? Call Ed Caldeira 410-451-8006

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MilitaryForms:

PreparatoryPhaseChecklist
InitialPhaseChecklistForm
ContractorProductionReport
ContractorQualityControlReport
TestingPlanandLog

StandardForms:

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ProjectOrganizationChartForm
QualityManagerAppointmentForm
ProjectManagerAppointmentForm
ProjectSuperintendentAppointmentForm
ProjectDesignManagerAppointmentForm
ProjectPersonnelQualificationForm
PersonnelCertificationsandLicensesForm
QualityControlledTaskListForm
QualityInspectionandTestPlanForm
ProjectQualityCommunicationsPlanForm
PointOfContactListForm
ProjectQualityTrainingPlanForm
TaskTrainingPlanandLogForm
ProjectQualityRecordsPlanForm
ProjectSubmittalForm
ChangeOrderForm
ProjectDesignProcessPlanForm
DesignReviewMeetingParticipantForm
DesignReviewForm
ProjectRegulatoryBuildingCodesForm
TestEquipmentCalibrationForm
LotControlledMaterialsForm
ProjectSubcontractororSupplierQualificationForm
SubcontractorandSupplierCertificationsandLicensesForm
SourceofSupplyForm
PreconstructionMeetingForm
TaskProjectQualityControlPlanForm
TaskProjectQualityControlPlanningMeetingForm

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DailyQualityControlReportForm
MonthlyQualityControlReportForm
TaskInspectionForm
ProjectCompletionInspectionForm
InspectionandTestReportForm
NonconformanceReportForm
NonconformanceReportControlLogForm
TrainingRecordForm
ProjectQualitySystemAuditForm
QualitySystemAuditForm
ProjectDocumentControlForm