Quiz 1

Question 1
6 out of 6 points

The question, What unique product does the customer expect from the project? is an example
of a(n) _____ constraint.
Selected Answer: scope
Correct Answer:
Evaluation Method Correct Answer Case Sensitivity

Exact Match scope

Question 2
3 out of 3 points

A difference between operations and projects is that operations end when their objectives have
been reached, whereas projects do not.
Selected Answer: False
Answers: True
False
Question 3
3 out of 3 points

Most colleges and universities have very strong functional organizations.

Selected Answer: True
Answers: True
False
Question 4
6 out of 6 points

_____ is the application of knowledge, skills, tools, and techniques to project activities to meet
project requirements.
Selected Answer: project management
Correct Answer:
Evaluation Method Correct Answer Case Sensitivity

Exact Match project management

Question 5
5 out of 5 points
 Galaxy, a construction company, buys a particular brand of tiles manufactured by Tiles and
Floors, an eco-friendly tile manufacturing company. However, Tiles and Floors has declared
bankruptcy and closed down. At present, Galaxy is facing a crisis because there are no other
manufacturers in the market that supplies eco-friendly tiles. Which of the following constraints
is Galaxy currently facing?
Selected Answer:
Resources

Answers:
Resources

Time

Scope

Cost

Response Every project is constrained in different ways. For some projects,

Feedback: resources are the main concern.

Question 6
6 out of 6 points

Until the 1980s, project management primarily focused on providing _____ and resource data to
top management in the military, computer, and construction industries.
Selected Answer: schedule
Correct Answer:
Evaluation Method Correct Answer Case Sensitivity

Exact Match schedule

Question 7
5 out of 5 points

_____ refers to a problem-solving approach that requires defining the scope of a system,
dividing it into its components, and then identifying and evaluating its problems, opportunities,
constraints, and needs.
Selected Answer:
Systems analysis
Answers: Linear programming

Independent component analysis

Principal component analysis

Systems analysis
 Response Systems analysis is a problem-solving approach that requires defining the
Feedback: scope of the system, dividing it into components, and then identifying and
evaluating its problems, opportunities, constraints, and needs.

Question 8
3 out of 3 points

Resources in a project should be used effectively because they are limited.

Selected Answer: True
Answers: True
False
Question 9
5 out of 5 points

Which of the following is a difference between project management and

portfolio management?
Selected
Answer: Project management addresses specific, short-term goals whereas portfolio
management focuses on long-term goals.
Answers: Project management involves making wise investment decisions whereas
portfolio management does not.

Portfolio management is an easy task whereas project management is a more

difficult task.

Portfolio management asks questions like, Are we carrying out projects

efficiently? whereas project management asks questions such as Are we
investing in the right areas?

Project management addresses specific, short-term goals whereas portfolio

management focuses on long-term goals.
Response Individual projects often address tactical goals, whereas portfolio management
Feedback: addresses strategic goals. Tactical goals are generally more specific and short-
term than strategic goals.
Question 10
5 out of 5 points

In organizational culture, control refers to _____.

Selected
Answer: the degree to which rules, policies, and direct supervision are used to oversee
employee behavior
Answers: the degree to which the organization monitors and responds to changes in the
 external environment

the degree to which rules, policies, and direct supervision are used to oversee
employee behavior

the degree to which management focuses on outcomes rather than on

techniques and processes used to achieve results

the degree to which employees are encouraged to be aggressive, innovative,

and risk seeking
Response Control refers to the degree to which rules, policies, and direct supervision
Feedback: are used to oversee and control employee behavior.

Question 11
3 out of 3 points

Questions about how a team will track schedule performance is related to a projects scope.
Selected Answer: False
Answers: True
False
Question 12
3 out of 3 points

According to the symbolic frame, the most important aspect of any event in an organization is
not what actually happened, but what it means.
Selected Answer: True
Answers: True
False
Question 13
5 out of 5 points

Which of the following is true of a matrix organizational structure?

Selected
Answer: In a strong matrix organizational structure, the project manager controls the
project budget and has moderate to high authority.
Answers: In a matrix organizational structure, employees are organized into departments
according to their skills, and there is little interaction between employees from
different departments.

Project managers in matrix organizations have staff from only a single

functional area working
on their projects.
 In a strong matrix organizational structure, the project manager controls the
project budget and has moderate to high authority.

A matrix organizational structure is hierarchical, but instead of functional

managers reporting to the CEO, program managers report to the CEO.
Response In a strong matrix organizational structure, the project manager controls the
Feedback: project budget and has moderate to high authority.
Question 14
6 out of 6 points

The _____ frame of the organization is the one that is usually depicted in an organizational chart.
Selected Answer: structural
Correct Answer:
Evaluation Method Correct Answer Case Sensitivity

Exact Match structural

Question 15
3 out of 11 points

Why is top management commitment crucial for project managers?

Selected Top management commitment is very crucial because they are the ones
Answer: in charge of the giving funding for the project.
Correct
Answer: Project managers need adequate resources. The best way to kill a project
is to withhold the required money, human resources, and visibility for the project.
If project managers have top management commitment, they will also have
adequate resources and not be distracted by events that do not affect their specific
projects.

Project managers often require approval for unique project

needs in a timely manner. For example, on large information technology
projects, top management must understand that unexpected problems may result
from the nature of the products being produced and the specific skills of the people
on the project team. For example, the team might need additional hardware and
software halfway through the project for proper testing, or the project manager
might need to offer special pay and benefits to attract and retain key project
personnel. With top management commitment, project managers can meet these
specific needs in a timely manner.

Project managers must have cooperation from people in other

parts of the organization. Since most information technology projects
cut across functional areas, top management must help project managers deal with
the political issues that often arise in these types of situations. If certain functional
 managers are not responding to project managers requests for necessary
information, top management must step in to encourage functional managers to
cooperate.

Project managers often need someone to mentor and coach them

on leadership issues. Many information technology project managers
come from technical positions and are inexperienced as managers. Senior
managers should take the time to pass on advice on how to be good leaders. They
should encourage new project managers to take classes to develop leadership skills
and allocate the time and funds for them to do so.
Response [None Given]
Feedback
:
Question 16
3 out of 3 points

Project managers and their teams must keep in mind the effects of any project on the interests
and needs of the entire system or organization instead of focusing on the immediate concerns
of the project.
Selected Answer: True
Answers: True
False
Question 17
5 out of 5 points

The role of a _____ is to provide direction and funding for a project.

Selected Answer:
project sponsor
Answers:
project sponsor

project manager

support staff member

project team
Response Most projects have many interested parties or stakeholders, but someone
Feedback: must take the primary role of sponsorship. The project sponsor usually
provides the direction and funding for the project.

Question 18
6 out of 6 points

A(n) _____ is an overall model for thinking about things as sets of interacting components
working within an environment to fulfill some purpose.
 Selected Answer: system philosophy
Correct Answer:
Evaluation Method Correct Answer Case Sensitivity

Exact Match systems philosophy

Question 19
5 out of 5 points

A critical path:

Selected
Answer: determines the earliest completion date of a project.
Answers: is the shortest path through a network diagram.

represents schedule information in calendar form.

determines the earliest completion date of a project.

is a quality management tool to ensure a project meets the minimum quality

standards.
Response The critical path is the longest path through a network diagram that determines
Feedback: the earliest completion of a project. It shows which tasks affect the target
completion date of a project, and it can change as work proceeds and more
information becomes available.
Question 20
6 out of 6 points

A major element of good practice concerns _____ , which addresses the authority and control
for key IT activities in organizations, including IT infrastructure, IT use, and project
management.
Selected Answer: IT governance
Correct Answer:
Evaluation Method Correct Answer Case Sensitivity

Exact Match IT governance

Contains goveranance
 QUIZ 2

Question 1
3 out of 3 points

Decisions and actions taken in one knowledge area at a certain time rarely affect other
knowledge areas.
Selected Answer: False
Answers: True
False
Response Project management is an integrative endeavor; decisions and actions taken in
Feedback: one knowledge area at a certain time usually affect other knowledge areas.
Question 2
3 out of 3 points

An organizations information technology project selection process should guide the strategic
plan.
Selected Answer: False
Answers: True
False
Response Aligning IT projects with business strategy is consistently a top concern for
Feedback: CIOs. Most organizations face thousands of problems and opportunities for
improvement. Therefore, an organizations strategic plan should guide the IT
project selection process.
Question 3
3 out of 3 points

Project integration management must occur just within the context of a particular project.
Selected Answer: False
Answers: True
False
Response Project integration management includes interface management, which
Feedback: involves identifying and managing the points of interaction between various
elements of a project. The number of interfaces can increase exponentially as
 the number of people involved in a project increases.
Question 4
3 out of 3 points

Monitoring and controlling processes overlap all of the other project management process
groups.
Selected Answer: True
Answers: True
False
Response Monitoring and controlling processes overlap all of the other project
Feedback: management process groups because changes can occur at any time.
Question 5
3 out of 3 points

The Rational Unified Process (RUP) framework is incompatible with the PMBOK process.
Selected Answer: False
Answers: True
False
Response According to RUP expert Bill Cottrell, RUP embodies industry-standard
Feedback management and technical methods and techniques to provide a software
: engineering process particularly suited to creating and maintaining component-
based software system solutions. Cottrell explained that you can tailor RUP to
include the PMBOK process groups because several customers asked for that
capability.
Question 6
3 out of 3 points

Opportunities and directives are essentially the same thing.

Selected Answer: False
Answers: True
False
Response Opportunities are chances to improve the organization. Directives are new
Feedback: requirements imposed by management, government, or some external
influence.
Question 7
5 out of 5 points

_____ is a planning process that is within the Project Scope Management knowledge area.
 Selected Answer:
Creation of a WBS
Answers: Schedule development

Developing a project management plan

Creation of a WBS

Quality planning
Response Creation of a WBS is a planning process falling under the Project Scope
Feedback: Management knowledge area.
Question 8
5 out of 5 points

The project cost management knowledge area maps to the _____ process group through the
activities of estimating costs and budget determination.
Selected Answer:
planning

Answers: initiating

planning

executing

monitoring and controlling

Response The project cost management knowledge area maps to the planning process
Feedback: group through the activities of estimating costs and budget determination.
Question 9
5 out of 5 points

Which of the following is a pre-initiation task?

Selected Answer:
Developing a business case for a project
Answers: Drawing up a work breakdown structure

Developing a business case for a project

Drafting the project charter

Identifying stakeholders
 Response It is good practice to lay the groundwork for a project before it officially
Feedback: starts. Senior managers often perform several tasks, sometimes called pre-
initiation tasks which include the development of a business case for a project.
Question 10
5 out of 5 points

The main purpose of project plans is to

Selected Answer:
guide project execution
Answers: schedule management plans

define project scope

estimate activity resources

guide project execution

Response Developing a project management plan is a planning process falling under
Feedback: the Project Integration Management knowledge area.
Question 11
5 out of 5 points

The _____ stage of information technology planning outlines business processes that are
central to achieving strategic goals and helps determine which ones could most benefit from
information technology.
Selected Answer:
business area analysis

Answers: project planning

business area analysis

resource allocation

IT strategy planning

Response The business area analysis outlines business processes that are central to
Feedback: achieving strategic goals and helps determine which processes could most
benefit from IT.
Question 12
5 out of 5 points

In the _____ stage of selecting information technology projects, organizations define project
scope, benefits, and constraints.
 Selected Answer:
project planning

Answers:
project planning

business area analysis

resource allocation

IT strategy planning

Response In the project planning stage of selecting information technology projects,

Feedback: organizations define project scope, benefits, and constraints.
Question 13
5 out of 5 points

A(n) _____ is a formal, documented process that describes when and how official project
documents may be modified, the people authorized to make modifications, and the paperwork
required for these changes.
Selected Answer:
change control system

Answers: WBS

project charter

performance report

change control system

Response A change control system is a formal, documented process that describes when
Feedback and how official project documents may be changed. It also describes the
: people authorized to make changes, the paperwork required for these changes,
and any automated or manual tracking systems the project will use
Question 14
6 out of 6 points

_____ analysis is a method of calculating the expected net monetary gain or loss from a project
by discounting all expected future cash inflows and outflows to the present point in time.
Selected Answer: Net Present Value
Correct Answer:
Evaluation Method Correct Answer Case Sensitivity

Exact Match Net present value

Exact Match Net present value (NPV)

 Exact Match NPC

Question 15
6 out of 6 points

The ideal outcome of the _____ process group is to complete a project successfully by delivering
the agreed-upon project scope within time, cost, and quality constraints.
Selected Answer: Monitoring and Controlling
Correct Answer:
Evaluation Method Correct Answer Case Sensitivity

Exact Match monitoring and controlling

Question 16
6 out of 6 points

_____ are short descriptions written by customers of what they need a Scrum system to do for
them.
Selected Answer: User stories
Correct Answer:
Evaluation Method Correct Answer Case Sensitivity

Exact Match user stories

Question 17
6 out of 6 points

The _____ is a very important tool in project management because it provides the basis for
deciding how to do the work.
Selected Answer: Work Breakdown Structure (WBS)
Correct Answer:
Evaluation Method Correct Answer Case Sensitivity

Exact Match WBS

Exact Match work breakdown structure

work breakdown structure

Exact Match
(WBS)

Question 18
6 out of 6 points
 A(n) _____ is the approved project management plan plus approved changes.
Selected Answer: baseline
Correct Answer:
Evaluation Method Correct Answer Case Sensitivity

Contains baseline

Question 19
6 out of 6 points

_____ include formal and informal plans, policies, procedures, guidelines, information systems,
financial systems, management systems, lessons learned, and historical information that can be
used to influence a projects success.
Selected Answer: Organizational process assets
Correct Answer:
Evaluation Method Correct Answer Case Sensitivity

Organizational process
Exact Match
assets

Organizational process
Exact Match
assets (OPA)

Exact Match OPA

Question 20
11 out of 11 points

List and briefly describe the six main processes involved in project integration management.
Selected
Answer:

1.) Developing the project charter involves working with

stakeholders to create the document that formally authorizes a
project charter.
2.) Developing the project management plan involves
coordinating all planning efforts to create a consistent, coherent
document the project management plan.
3.) Directing and managing project execution involves carrying
out the project management plan by performing the activities
included in it. The outputs of this process are deliverables, work
performance information, change requests, project management
plan updates, and project document updates.
4.) Monitoring and controlling project work involves overseeing
activities to meet the performance objectives of the project. The
 outputs of this process are change requests, project management
plan updates, and project document updates.
5.) Performing integrated change control involves identifying,
evaluating, and managing changes throughout the project life cycle.
The outputs of this process include change request status updates,
project management plan updates, and project document updates.
6.) Closing the project or phase involves finalizing all activities to
formally close the project or phrase. Outputs of this process include
final product, service, or result transition and organizational process
assets updates.

Correct
Answer: 1. Developing the project charter involves working with stakeholders to create
the document that formally authorizes a projectthe charter.
2. Developing the project management plan involves coordinating all planning
efforts to create a consistent, coherent documentthe project management plan.
3. Directing and managing project execution involves carrying out the project
management plan by performing the activities included in it. The outputs of this
process are deliverables, work performance information, change requests, project
management plan updates, and project document updates.
4. Monitoring and controlling project work involves overseeing activities to
meet the performance objectives of the project. The outputs of this process are
change requests, project management plan updates, and project document updates.
5. Performing integrated change control involves identifying, evaluating, and
managing changes throughout the project life cycle. The outputs of this process
include change request status updates, project management plan updates, and
project document updates.
6. Closing the project or phase involves finalizing all activities to formally close
the project or phrase. Outputs of this process include final product, service, or
result transition and organizational process assets updates.
Response [None Given]
Feedback
:
 QUIZ 3

Question 1
0 out of 5 points

In the _____approach for constructing a WBS, you use a similar projects WBS as a starting
point.
Selected Answer:
top-down

Answers: top-down

bottom-up

mind-mapping

analogy

Response A method for constructing a WBS is the analogy approach. In the analogy
Feedback: approach, you use a similar projects WBS as a starting point.
Question 2
3 out of 3 points

Project stakeholder management has only recently been identified as an entire knowledge area
by the Project Management Institute.
Selected Answer: True
Answers: True
False
Response Because stakeholder management is so important to project success, the
Feedback: Project Management Institute decided to create an entire knowledge area
devoted to it as part of the Fifth Edition of the PMBOK Guide in 2013.
Question 3
5 out of 5 points
 _____ is a process for identifying and modeling business events, who initiated them, and how
the system should respond to them.
Selected Answer:
Use case modeling

Answers: Prototyping

JAD

RAD

Use case modeling

Response Use case modeling is a process for identifying and modeling business events,
Feedback: who initiated them, and how the system should respond to them. It is an
effective tool for understanding requirements of information systems.
Question 4
5 out of 5 points

_____ involves reviewing the project charter, requirements documents, and organizational
process assets to create a scope statement, adding more information as requirements are
developed and change requests are approved.
Selected Answer:
Defining scope

Answers: Creating scope

Defining scope

Controlling scope

Validating scope

Response Defining scope involves reviewing the scope management plan, project charter,
Feedback: requirements documents, and organizational process assets to create a scope
statement, adding more information as requirements are developed and change
requests are approved.
Question 5
11 out of 11 points

What are some of the suggestions for improving the requirements process?
Selected
Answer:
1. Develop and follow a requirements management process that includes
procedures for initial requirements determination.
2. Employ techniques such as prototyping, use case modeling, and Joint
 Application Design to understand user requirements thoroughly.
Prototyping involves developing a working replica of the system or some
aspect of the system.
3. Put all requirements in writing and keep them current and readily
available. Several tools are available to automate this function.
4. Create a requirements management database for documenting and
controlling requirements. Computer Aided Software Engineering (CASE)
tools or other technologies can assist in maintaining a repository for
project data.
5. Provide adequate testing to verify that the projects products perform
as expected. Conduct testing throughout the project life cycle.
6. Use a process for reviewing requested requirements changes from a
systems perspective.

Correct
Answer: 1. Develop and follow a requirements management process that includes
procedures for initial requirements determination.

2. Employ techniques such as prototyping, use case modeling, and Joint

Application Design to understand user requirements
thoroughly. Prototyping involves developing a working replica of the system or
some aspect of the system. These working replicas may be throwaways or an
incremental component of the deliverable system. Prototyping is an effective tool
for gaining an understanding of requirements, determining the feasibility of
requirements, and resolving user interface uncertainties. Use case modeling is a
process for identifying and modeling business events, who initiated them, and how
the system should respond to them. It is an effective tool for understanding
requirements for information systems. Joint Application Design (JAD) uses
highly organized and intensive workshops to bring together project stakeholders
the sponsor, users, business analysts, programmers, and so onto jointly define
and design information systems. These techniques also help users become more
active in defining system requirements.

3. Put all requirements in writing and keep them current and readily available.
Several tools are available to automate this function. For example, a type of
software called a requirements management tool aids in capturing and maintaining
requirements information, provides immediate access to the information, and
assists in establishing necessary relationships between requirements and
information created by other tools.

4. Create a requirements management database for documenting and controlling

requirements. Computer Aided Software Engineering (CASE) tools or other
technologies can assist in maintaining a repository for project data. A CASE tools
database can also be used to document and control requirements.

5. Provide adequate testing to verify that the projects products perform as

expected. Conduct testing throughout the project life cycle.

6. Use a process for reviewing requested requirements changes from a systems

perspective.
 7. Emphasize completion dates.

8. Allocate resources specifically for handling change requests.

Respons [None Given]
e
Feedbac
k:
Question 6
0 out of 6 points

A(n) _____ is a tool used to group stakeholders based on their level of authority and their level
of concern for project outcomes.
Selected Answer: Stakeholder register
Correct Answer:
Evaluation Method Correct Answer Case Sensitivity

Exact Match power/interest grid

Question 7
5 out of 5 points

The stakeholder register is the output of the _____ process of project stakeholder management.
Selected Answer:
executing

Answers: initiating

planning

executing

monitoring and controlling

Response The stakeholder register is the output of the executing process of project
Feedback: stakeholder management.
Question 8
6 out of 6 points

In the _____ approach to creating a WBS, team members first identify as many specific tasks
related to the project as possible.
Selected Answer: Bottom-up
Correct Answer:
Evaluation Method Correct Answer Case Sensitivity

Exact Match bottom-up

 Question 9
3 out of 3 points

A work package represents one component of the product that the project aims to deliver.
Selected Answer: False
Answers: True
False
Response A work package is a task at the lowest level of the WBS. It represents the
Feedback: level of work that the project manager monitors and controls.
Question 10
5 out of 5 points

After identifying and analyzing stakeholders, the project manager and team should develop
a(n) ______ to help them effectively engage stakeholders and make sure that good decisions
are made throughout the life of the project.
Selected Answer:
stakeholder management plan

Answers:
stakeholder management plan

stakeholder register

issue log

power/interest grid

Response After identifying and analyzing stakeholders, the project manager and team
Feedback: should develop a stakeholder management plan to help them effectively engage
stakeholders and make sure that good decisions are made throughout the life of
the project.
Question 11
3 out of 3 points

Information from the project charter provides a basis for further defining the project scope.
Selected Answer: True
Answers: True
False
Response The charter describes the high-level scope, time, and cost goals for the project
Feedback: objectives and success criteria, a general approach to accomplishing the
projects goals, and the main roles and responsibilities of important project
stakeholders.
Question 12
 6 out of 6 points

A(n) _____ is a technique for analyzing information to determine which stakeholders interests
to focus on and how to increase stakeholder support throughout the project.
Selected Answer: Stakeholder analysis
Correct Answer:
Evaluation Method Correct Answer Case Sensitivity

Exact Match stakeholder analysis

Question 13
5 out of 5 points

The term ______ describes a product produced as part of a project.

Selected Answer:
deliverable

Answers: variance

scope

deliverable

work package

Response The term deliverable describes a product created as part of a project.

Feedback: Deliverables can be product related, such as a piece of hardware or software,
or process-related, such as a planning document or meeting minutes.
Question 14
6 out of 6 points

_____ is the difference between planned and actual performance.

Selected Answer: variance
Correct Answer:
Evaluation Method Correct Answer Case Sensitivity

Exact Match Variance

Question 15
5 out of 5 points

The project team must take corrective action if stakeholders with high interest and high power
are categorized as _____.
 Selected Answer:
resistant

Answers:
resistant

neutral

supportive

leading

Response The project team should take corrective action if stakeholders with high
Feedback: interest and high power are also categorized as resistant or unaware.
Question 16
3 out of 3 points

The scope management plan can be informal and broad or formal and detailed, based on the
needs of the project.
Selected Answer: True
Answers: True
False
Response The scope management plan is a subsidiary part of the project management
Feedback: plan. It can be informal and broad or formal and detailed, based on the needs
of the project.
Question 17
6 out of 6 points

The main outputs of scope definition are the _____ and project document updates.
Selected Answer: project scope statement
Correct Answer:
Evaluation Method Correct Answer Case Sensitivity

Exact Match project scope statement

Exact Match scope statement

Question 18
3 out of 3 points

Groups representing consumer, environmental, or other interests can be identified as project

stakeholders.
Selected Answer: True
Answers: True
 False
Response Groups representing consumer, environmental, or other interests can be
Feedback: identified as project stakeholders.
Question 19
3 out of 3 points

A leading stakeholder is one who is aware of the project and is neither supportive nor resistant
to it.
Selected Answer: False
Answers: True
False
Response A leading stakeholder is one who is aware of the project and its potential
Feedback: impacts and actively engaged in helping it succeed
Question 20
6 out of 6 points

The main output of the identifying stakeholders process is the _____.

Selected Answer: Stakeholder register
Correct Answer:
Evaluation Method Correct Answer Case Sensitivity

Exact Match stakeholder register

Quiz 4

Question 1
3 out of 3 points

After defining project activities, the next step in project time management is developing the
schedule.
Selected Answer: False
Answers: True
False
Response After defining project activities, the next step in project time management is
 Feedback: sequencing them or determining their dependencies.
Question 2
3 out of 3 points

To define activities, the project team should start with reviewing the schedule management
plan, scope baseline, enterprise environmental factors, and organizational processes.
Selected Answer: True
Answers: True
False
Response Defining activities involves identifying the specific actions that will produce the
Feedback project deliverables in enough detail to determine resource and schedule
: estimates. The project team reviews the schedule management plan, scope
baseline, enterprise environmental factors, and organizational process assets to
begin defining activities.
Question 3
3 out of 3 points

Most WBSs include a section for project communications to ensure that reporting key
information is a project deliverable.
Selected Answer: True
Answers: True
False
Response Information about the content of essential project communications comes from
Feedback: the work breakdown structure (WBS). In fact, many WBSs include a section
for project communications to ensure that reporting key information is a project
deliverable.
Question 4
3 out of 3 points

A Tracking Gantt chart is based on the percentage of work completed for project tasks or the
actual start and finish dates.
Selected Answer: True
Answers: True
False
Response A Tracking Gantt chart is based on the percentage of work completed for
Feedback: project tasks or the actual start and finish dates. It allows the project manager
to monitor schedule progress on individual tasks and the whole project.
Question 5
3 out of 3 points
 Good information technology project managers must have strong technical and communication
skills.
Selected Answer: True
Answers: True
False
Response Most IT professionals enter the field because of their technical skills. Most
Feedback: find, however, that communication skills are the key to advancing in their
careers, especially if they want to become good project managers.
Question 6
3 out of 3 points

Minutes must be a comprehensive report of the meeting that was scheduled.

Selected Answer: False
Answers: True
False
Response Minutes should be short and focus on the crucial decisions and action
Feedback: items from the meeting.
Question 7
0 out of 5 points

Which of the following is true of a finish-to-finish dependency?

Selected
Answer: It is a dependency in which the from activity cannot start until the to
activity or successor is started.
Answers: It is a dependency in which the from activity cannot start until the to
activity or successor is started.

It is a dependency in which in which the from activity must finish before

the to activity or successor can start.

It is a dependency in which the from activity must be finished before the

to activity can be finished.

It is a dependency in which the from activity must start before the to

activity can be finished.
Response A finish-to-finish dependency is a relationship in which the from activity
Feedback: must be finished before the to activity can be finished. One task cannot
finish before another finishes.
Question 8
5 out of 5 points
 Which of the following is true of push communication?
Selected
Answer: Information is sent to recipients without their request.
Answers: Information is sent only to recipients who request the information.

This method ensures that the information is understood by recipients.

Information is sent to recipients without their request.

This method ensures that the information is received by the recipients.

Response In push communication, information is sent or pushed to recipients without
Feedback: their request via reports, e-mails, faxes, voice mails, and other means. This
method ensures that the information is distributed, but does not ensure that it
was received or understood.
Question 9
5 out of 5 points

_____ address where the project stands in terms of meeting scope, time, and cost goals.
Selected Answer:
Status reports

Answers: Technical reports

Status reports

Progress reports

Lessons-learned reports

Response Status reports describe where the project stands at a specific point in time.
Feedback: Status reports address where the project stands in terms of meeting scope,
time, and cost goals.
Question 10
5 out of 5 points

Using the formula for calculating the number of communication channels, how many channels
would five people require?
Selected Answer:
10
Answers: 9

10
 11

14
Response The formula to determine the number of communication channels as the
Feedback: number of people involved in a project increases: number of communication
channels = n (n-1)/2. Two people will have one communication channel.
Question 11
5 out of 5 points

In project time management, the process of_____ primarily involves checking and managing
changes to the project schedule.
Selected Answer:
controlling the schedule
Answers: estimating activity durations

developing the schedule

controlling the schedule

estimating activity resources

Response In project time management, the process of controlling the schedule involves
Feedback: controlling and managing changes to the project schedule. Outputs include
work performance information, schedule forecasts, and change requests among
others.
Question 12
5 out of 5 points

In project time management, a(n) _____ is an output of controlling the schedule

Selected Answer:
project management plan update
Answers: activity duration estimate

project management plan update

activity attribute

milestones list
Response Controlling the schedule involves controlling and managing changes to the
Feedback: project schedule. Outputs include work performance information, schedule
forecasts, change requests, project management plan updates, project
documents updates, and organizational process assets updates.
 Question 13
0 out of 5 points

According to research by Albert Mehrabian, which of the following is NOT a way

that information is communicated in a face-to-face interaction?
Selected Answer:
spoken content

Answers: body language

facial expression

spoken content

tone of voice

Response Research has indicated that in a face-to-face interaction, communication takes

Feedback: place through body language, how the words are said, and the actual spoken
content.
Question 14
6 out of 6 points

In project time management, the process of _____ involves deciding how many people,
equipment, and materials a project team should use to perform project activities.
Selected Answer: estimating activity resources
Correct Answer:
Evaluation Method Correct Answer

Exact Match estimating activity resources

Question 15
6 out of 6 points

The main outputs of _____ include work performance measurements, organizational process
assets updates, and project document updates.

Selected Answer: schedule control

Correct Answer:
Evaluation Method Correct Answer

Exact Match schedule control

Question 16
6 out of 6 points
 _____ is the number of workdays or work hours required to complete a task.
Selected Answer: Effort
Correct Answer:
Evaluation Method Correct Answer

Exact Match effort

Question 17
6 out of 6 points

Many experts agree that the greatest threat to the success of any project, especially information
technology projects, is a failure to _____.
Selected Answer: communicate
Correct Answer:
Evaluation Method Correct Answer

Exact Match communicate

Question 18
6 out of 6 points

An important technique for _____ is the status review meeting.

Selected Answer: performance reporting
Correct Answer:
Evaluation Method Correct Answer

Exact Match performance reporting

Exact Match reporting performance

Question 19
6 out of 6 points

While trying to assess commitment of project stakeholders, a(n) _____ meeting or a Web
conference might be the most appropriate medium to use.
Selected Answer: face-to-face
Correct Answer:
Evaluation Method Correct Answer

Exact Match face-to-face

Exact Match face to face

 Question 20
11 out of 11 points

What are the guidelines for conducting effective meetings?

Selecte
d
Answer:
a.) Define the purpose and intended outcome of the
meeting. Be specific about what should happen as a
result of the meeting. Is the purpose to brainstorm
ideas, provide status information, or solve a problem?
Make the purpose of a meeting very clear to all
meeting planners and participants.
b.) Determine who should attend the meeting. Many
meetings are most effective with the minimum
number of participants possible, especially if decisions
must be made.
c.) Provide an agenda to participants before the
meeting. Meetings are most effective when the
participants come prepared.
d.) Prepare handouts and visual aids, and make
logistical arrangements ahead of time. By creating
handouts and visual aids, you must organize thoughts
and ideas.
e.) Run the meeting professionally. Introduce people,
restate the purpose of the meeting, and state any
ground rules that attendees should follow.
f.) Set the ground rules for the meeting. State up front
how the meeting will be run.
g.) Build relationships. Depending on the culture of the
organization and project, it may help to build
relationships by making meetings fun experiences.

Quiz 5

Question 1
 3 out of 3 points

Validated changes and validated deliverables are the outputs of the quality assurance process.
Selected Answer: False
Answers: True
False
Response Controlling quality involves monitoring specific project results to ensure that
Feedback: they comply with the relevant quality standards while identifying ways to
improve overall quality. Validated changes and validated deliverables are the
outputs of the quality control process.
Question 2
3 out of 3 points

Integration testing involves testing of each individual component to ensure that it is as defect-
free as possible.
Selected Answer: False
Answers: True
False
Response Integration testing occurs between unit and system testing to test functionally
Feedback: grouped components. It ensures that a subset or subsets of the entire system
work together.
Question 3
3 out of 3 points

Products that are accepted by project stakeholders are considered to be validated deliverables.
Selected Answer: True
Answers: True
False
Response Acceptance decisions determine if the products or services produced as part of
Feedback: the project will be accepted or rejected. If they are accepted, they are
considered to be validated deliverables.
Question 4
3 out of 3 points

Unknown risks can be managed proactively.

Selected Answer: False
Answers: True
False
Response Known risks can be managed proactively. However, unknown risks, or risks
Feedback: that have not been identified and analyzed, cannot be managed.
 Question 5
3 out of 3 points

The lower the earned monetary value calculation for a project, the chances of project success is
higher.
Selected Answer: False
Answers: True
False
Response Expected monetary value (EMV) is the product of a risk event probability and
Feedback: the risk events monetary value. Because the EMV provides an estimate for the
total dollar value of a decision, you want to have a positive number; the higher
the EMV, the better.
Question 6
3 out of 3 points

Risk events refer to specific, certain events that may occur to the detriment or enhancement of
the project.
Selected Answer: False
Answers: True
False
Response Risk events refer to specific, uncertain events that may occur to the
Feedback: detriment or enhancement of the project.
Question 7
5 out of 5 points

Those who are _____ have a higher tolerance for risk, and their satisfaction increases when
more payoff is at stake.
Selected Answer:
risk-seeking

Answers:
risk-seeking

risk-averse

risk-neutral

risk-indifferent

Response Those who are risk-seeking have a higher tolerance for risk, and their
Feedback: satisfaction increases when more payoff is at stake. A risk-seeking person
prefers outcomes that are more uncertain and is often willing to pay a penalty
to take risks.
Question 8
5 out of 5 points
 _____ are unplanned responses to risk events used when project teams do not have contingency
plans in place.
Selected Answer:
Workarounds

Answers:
Workarounds

Fallback plans

Contingency plans

Triggers

Response Workarounds are unplanned responses to risk events used when project
Feedback: teams do not have contingency plans in place.
Question 9
5 out of 5 points

_____ involves reducing the impact of a risk event by reducing the probability of its
occurrence.
Selected Answer:
Risk mitigation

Answers: Risk avoidance

Risk acceptance

Risk transference

Risk mitigation

Response Risk mitigation involves reducing the impact of a risk event by reducing the
Feedback: probability of its occurrence.
Question 10
5 out of 5 points

Process improvement plan, quality metrics, and quality checklists are the outputs of the _____
process of project quality management.
Selected Answer:
planning quality management

Answers: controlling quality

planning quality management

 quality certification

performing quality assurance

Response The main outputs of planning quality management are a quality management
Feedback: plan, a process improvement plan, quality metrics, quality checklists, and
project documents updates.
Question 11
5 out of 5 points

_____ is the cost of evaluating processes and their outputs to ensure that a project is error-free
or within an acceptable error range.
Selected Answer:
Appraisal cost

Answers: Prevention cost

Appraisal cost

Internal failure cost

External failure cost

Response Appraisal cost is the cost of evaluating processes and their outputs to ensure
Feedback that a project is error-free or within an acceptable error range. Activities such as
: inspection and testing of products, maintenance of inspection and test
equipment, and processing and reporting inspection data all contribute to
appraisal costs of quality.
Question 12
5 out of 5 points

A(n) _____ is any instance where the product or service fails to meet customer requirements.
Selected Answer:
defect

Answers:
defect

yield

deliverable

variance

Response A defect is any instance in which the product or service fails to meet customer
Feedback: requirements. Because most products or services have multiple customer
requirements, there can be several opportunities to have a defect.
Question 13
 5 out of 5 points

_____ help users to identify the vital few contributors that account for most quality problems in
a system.
Selected Answer:
Pareto charts

Answers: Gantt charts

Pareto charts

Control charts

Tracking Gantt charts

Response A Pareto chart is a histogram that can help you identify and prioritize problem
Feedback: areas. The variables described by the histogram are ordered by frequency of
occurrence. Pareto charts help you identify the vital few contributors that
account for most quality problems in a system.
Question 14
6 out of 6 points

Performing _____ involves monitoring specific project results to ensure that they comply with the
relevant quality standards while identifying ways to improve overall quality.
Selected Answer: Quality control
Correct Answer:
Evaluation Method Correct Answer

Exact Match quality control

Question 15
6 out of 6 points

The _____ means taking responsibility for failures or not meeting quality expectations.
Selected Answer: Cost of nonconformance
Correct Answer:
Evaluation Method Correct Answer

Exact Match cost of nonconformance

Question 16
6 out of 6 points

_____ diagrams trace complaints about quality problems back to the responsible production
operations.
 Selected Answer: Cause-and-effect
Correct Answer:
Evaluation Method Correct Answer

Exact Match Cause-and-effect

Exact Match Fishbone

Exact Match Ishikawa

Question 17
6 out of 6 points

The term _____ is used to describe risks that the project team has identified and analyzed.
Selected Answer: known risks
Correct Answer:
Evaluation Method Correct Answer

Exact Match known risks

Question 18
6 out of 6 points

_____ risks are risks that remain after all of the response strategies have been implemented.
Selected Answer: Residual
Correct Answer:
Evaluation Method Correct Answer

Exact Match Residual

Question 19
6 out of 6 points

_____ are indicators or symptoms of actual risk events.

Selected Answer: Triggers
Correct Answer:
Evaluation Method Correct Answer

Exact Match Triggers

Question 20
Needs Grading
List and briefly describe four methods for identifying risks.
Selecte
d
Answer:
Brainstorming is a technique by which a group attempts to generate ideas or find a
solution for a specific problem by amassing ideas spontaneously and without
judgment. This approach can help the group create a comprehensive list of risks to
address later in the qualitative and quantitative risk analysis processes.

Interviewing: Interviewing is a fact-finding technique for collecting

information in face-to-face, phone, e-mail, or instant-messaging
discussions. Interviewing people with similar project experience is an
important tool for identifying potential risks.
Root cause analysis: It is not uncommon for people to identify problems
or opportunities without really understanding them. Before suggesting
courses of action, it is important to identify the root cause of a problem or
opportunity. Root cause analysis often results in identifying even more
potential risks for a project.
SWOT analysis: Another technique is a SWOT analysis of strengths,
weaknesses, opportunities, and threats, which is often used in strategic
planning. SWOT analysis can also be used during risk identification by
having project teams focus on the broad perspectives of potential risks for
particular projects. Applying SWOT to specific potential projects can help
identify the broad risks and opportunities that apply in that scenario.