Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
Scribd Logo
Upload

Welcome to Scribd!

  • 41 views

    Department of Automobile Engineering: Question Bank Bam8E4-Bme009-Total Quality Management

    Uploaded by

    Leon Mathaios
    This document contains 5 units of question banks for the subject "Total Quality Management". Each unit includes short answer questions worth 2 marks (Part A) and longer answer questions worth 16 marks (Part B). The questions cover key topics in TQM including principles, statistical process control, tools, and quality systems like ISO standards. The document is intended as a study guide for the subject.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Department of Automobile Engineering: Question Bank Bam8E4-Bme009-Total Quality Management

    Uploaded by

    Leon Mathaios
    41 views5 pages
    This document contains 5 units of question banks for the subject "Total Quality Management". Each unit includes short answer questions worth 2 marks (Part A) and longer answer questions worth 16 marks (Part B). The questions cover key topics in TQM including principles, statistical process control, tools, and quality systems like ISO standards. The document is intended as a study guide for the subject.

    Original Description:

    TQM-QB (3)

    Original Title

    TQM-QB (3)

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document contains 5 units of question banks for the subject "Total Quality Management". Each unit includes short answer questions worth 2 marks (Part A) and longer answer questions worth 16 marks (Part B). The questions cover key topics in TQM including principles, statistical process control, tools, and quality systems like ISO standards. The document is intended as a study guide for the subject.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    41 views5 pages

    Department of Automobile Engineering: Question Bank Bam8E4-Bme009-Total Quality Management

    Uploaded by

    Leon Mathaios
    This document contains 5 units of question banks for the subject "Total Quality Management". Each unit includes short answer questions worth 2 marks (Part A) and longer answer questions worth 16 marks (Part B). The questions cover key topics in TQM including principles, statistical process control, tools, and quality systems like ISO standards. The document is intended as a study guide for the subject.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 5

    DEPARTMENT OF AUTOMOBILE ENGINEERING

    Question Bank

    EVEN 2017 /
    BAM8E4-BME009

    QUESTION BANK

    BAM8E4-BME009-TOTAL QUALITY MANAGEMENT

    UNIT I INTRODUCTION

    (PART-A) - TWO MARKS

    1. Define quality.

    2. Write short notes on need for quality.


    3. Write short notes on Evolution of quality.

    4. Write ISO definition for TQM.

    5. Write BIS definition for TQM.

    6. What do you mean by manufacturing quality?

    7. What do you mean by service quality?

    8. List out the names of four quality gurus.

    9. List out Barriers to TQM.

    10. Draw Deming wheel.

    (PART-B) - SIXTEEN MARKS

    1. Explain dimensions of manufacturing and service quality.

    2. Explain basic concepts of TQM.

    3. Explain contribution of Deming for quality.

    4. Explain strategic quality planning.

    5. How to implement TQM in manufacturing and service quality.

    Question Bank BAM8E4-BME009-TOTAL QUALITY


    MANAGEMENT Page 1
    DEPARTMENT OF AUTOMOBILE ENGINEERING

    UNIT II TQM PRINCIPLES

    (PART-A) - TWO MARKS

    1. Write leader ship quality.

    2 What do you mean by strategic quality planning?

    3. What do you mean by customer satisfaction?

    4. What do you mean by customer focus?

    5. What do you mean by team work?

    6. How to motivate employees?

    7. What do you mean by performance appraisal?


    8. Write 5s concept.

    9. What do you mean by kaizen?

    10. What is vendor rating?

    (PART-B) - SIXTEEN MARKS

    1. Explain contribution of Juran for quality.

    2. Write short notes on

    (I) Customer focus

    (II) Customer orientation

    (III) Customer satisfaction

    (IV) Customer complaints.

    3. What is team? Explain the principle of team work.

    4. Write a short note on

    (I) Employee involvement

    (II) Employee motivation

    (III) Employee empowerment.

    5. How to select vendor? And discuss vendor relationship.

    Question Bank BAM8E4-BME009-TOTAL QUALITY


    MANAGEMENT Page 2
    DEPARTMENT OF AUTOMOBILE ENGINEERING

    UNIT III STATISTICAL PROCESS CONTROL ( SPC )

    (PART-A) - TWO MARKS

    1. What is control chart?

    2. State control chart significance.

    3. List out types of control chart.

    4. What is bench mark?

    5. List out types of bench marks.

    6. What is sampling?

    7. Write short notes on six sigma application to manufacturing.


    8. Write short notes on six sigma application on service.

    9. What is variable control chart?

    10. What is attribute control chart?

    (PART-B) - SIXTEEN MARKS

    1. Explain new management tools.

    2. Explain six-sigma methodology and applications to manufacturing.

    3. Explain six-sigma concepts, methodology and applications to service


    sector.

    4. Explain seven old management tools.

    5. Differentiate variable & Attribute control chart.

    Question Bank BAM8E4-BME009-TOTAL QUALITY


    MANAGEMENT Page 3
    DEPARTMENT OF AUTOMOBILE ENGINEERING

    UNIT IV TQM TOOLS

    (PART-A) - TWO MARKS

    1. What is FMEA?

    2. What do you mean by quality function deployment?

    3. State Taguchi quality loss function.

    4. What is TPM?

    5. What is OEE?

    6. What is benchmark?
    7. List out types of benchmark.

    8. Explain quality function deployment with example.

    9. State advantages of QFD.

    10. List out the Pillar of TPM?

    (PART-B) - SIXTEEN MARKS

    1. Explain types of benchmarking.

    2. What is FMEA and explain its principals.

    3. Sketch the basic structure of House of quality explains each section.

    4. Explain TPM concepts and its advantages.

    5. Explain Taguchi quality loss function.

    Question Bank BAM8E4-BME009-TOTAL QUALITY


    MANAGEMENT Page 4
    DEPARTMENT OF AUTOMOBILE ENGINEERING

    UNIT V QUALITY SYSTEMS

    (PART-A) - TWO MARKS

    1. What is ISO?

    2. Why ISO is necessary?

    3. What are the ISO 9000 standards?

    4. What is internal quality audit?

    5. What do you mean ISO 14000?

    6. What are the benefits of ISO 14000?


    7. List out the benefits of documentation.

    8. List the benefits of implementation of TQM in service sector.

    9. List the benefits of implementation of TQM in manufacturing sector?

    10. What do you mean by ISO audit?

    (PART-B) - SIXTEEN MARKS

    1. Explain ISO-9000-2008 quality system elaborately.

    2. Explain quality audits in detail.

    3. List out the requirement of ISO-14000 concepts and state its benefits.

    4. Explain QMS.

    5. Differentiate ISO 9000 and ISO 14000 series of standards.

    Question Bank BAM8E4-BME009-TOTAL QUALITY


    MANAGEMENT Page 5

    You might also like