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    Vodafone Live Chat

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    RAMESH
    Ramesh contacted Vodafone customer service regarding unauthorized charges on his account. A service agent helped Ramesh by deactivating a Beauty Fix service that was charged without his consent. The agent also looked into a complaint Ramesh had filed previously regarding a double data plan offer he received a message about. After confirming there was no such active offer on Ramesh's account, the agent activated a 2GB data plan for him at a monthly rental of Rs. 250 with charges of Rs. 4 per 10KB of data usage after the included 2GB. Ramesh was still unhappy about a late payment fee of Rs. 25 charged on his postpaid bill and asked the agent not to make him pay it

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    Vodafone Live Chat

    Uploaded by

    RAMESH
    383 views4 pages
    Ramesh contacted Vodafone customer service regarding unauthorized charges on his account. A service agent helped Ramesh by deactivating a Beauty Fix service that was charged without his consent. The agent also looked into a complaint Ramesh had filed previously regarding a double data plan offer he received a message about. After confirming there was no such active offer on Ramesh's account, the agent activated a 2GB data plan for him at a monthly rental of Rs. 250 with charges of Rs. 4 per 10KB of data usage after the included 2GB. Ramesh was still unhappy about a late payment fee of Rs. 25 charged on his postpaid bill and asked the agent not to make him pay it

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    Ramesh contacted Vodafone customer service regarding unauthorized charges on his account. A service agent helped Ramesh by deactivating a Beauty Fix service that was charged without his consent. The agent also looked into a complaint Ramesh had filed previously regarding a double data plan offer he received a message about. After confirming there was no such active offer on Ramesh's account, the agent activated a 2GB data plan for him at a monthly rental of Rs. 250 with charges of Rs. 4 per 10KB of data usage after the included 2GB. Ramesh was still unhappy about a late payment fee of Rs. 25 charged on his postpaid bill and asked the agent not to make him pay it

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    383 views4 pages

    Vodafone Live Chat

    Uploaded by

    RAMESH
    Ramesh contacted Vodafone customer service regarding unauthorized charges on his account. A service agent helped Ramesh by deactivating a Beauty Fix service that was charged without his consent. The agent also looked into a complaint Ramesh had filed previously regarding a double data plan offer he received a message about. After confirming there was no such active offer on Ramesh's account, the agent activated a 2GB data plan for him at a monthly rental of Rs. 250 with charges of Rs. 4 per 10KB of data usage after the included 2GB. Ramesh was still unhappy about a late payment fee of Rs. 25 charged on his postpaid bill and asked the agent not to make him pay it

    Copyright:

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    Vodafone Live Chat

    Welcome to Vodafone Chat !


    Thank you for your patience, a Vodafone Service Desk Agent is now available.
    DhanrajGood Evening! I am Dhanraj. How may I help you?
    ramesh:Hi
    DhanrajHello! How may I assist you?
    ramesh:Good evening
    DhanrajGood evening sir .
    ramesh:I got an message todat evening
    DhanrajMay I know the issue ?
    ramesh:Beauty fix service is activated on my numeber
    ramesh:Charged 5 rupees
    DhanrajAre you inquiring for the same number: 9010184184?
    ramesh:Who accepted
    ramesh:yes
    Dhanrajsorry for inconvenience caused to you .
    DhanrajI will take a minute to check this information
    ramesh:ok
    DhanrajThank you for waiting
    DhanrajFor the privacy of your account, I need to ask you a few questions, before I proceed. May I
    know Your Date of Birth ( Date/Month/Year ) and Email Address/Alternate contact number registered
    with us?
    ramesh:ok
    ramesh:03-051986
    ramesh:rameshreddy.p2013@gmail.com
    DhanrajLet me check this, please
    ramesh:11050237/1a,hp road, moosapet
    ramesh:hyrabad
    DhanrajOkay sir
    DhanrajSir/Mam, The Billing address you provided does not match our records. Alternatively, could
    you provide me with your last bill amount/payment details/Tariff Plan/Monthly Rental/Latest 2
    Services activated/deactivated.
    ramesh:what
    ramesh:11-5-237/1A, HP ROAD, MOOSAPET
    ramesh:is it not ?
    ramesh:There?
    DhanrajLet me check this, please
    Dhanrajsorry sir your address is not macthing our details .
    ramesh:ok
    ramesh:11-5232/2, hp road, moosapet
    ramesh:hyderabad
    DhanrajThank you for providing information
    ramesh:ok
    Dhanrajsir it is activated by mistakely .
    DhanrajI will deactivate it for you .
    ramesh:why .. bymistake
    ramesh:And also I given complaint
    ramesh:can i know the status for that
    Dhanrajsir i am deactivating this .
    Dhanrajplease be online
    ramesh:ok
    Dhanrajthank you for the permission .
    DhanrajSir i will deactivate the plan
    ramesh:ok
    DhanrajRequest No 127756438
    ramesh:ok
    DhanrajDue Date 12-Nov-15 09:00:00
    ramesh:what is due date?
    DhanrajSir it will deactivate with in 2 hours .
    ramesh:wont be charged for today right
    Dhanrajsir let the bill come we will reverse it .
    ramesh:ok
    DhanrajAs you didn't request for this we will wave this amount .
    DhanrajIs there anything else that I can help you with?
    ramesh:what about status of my complaint?
    Dhanrajsir which complaint may I know ?
    ramesh:check in my comapjaint list
    ramesh:*8complaint
    Dhanrajyou gave complain agaist costomer care .
    DhanrajPlease confirm if you are online?
    ramesh:yes
    ramesh:Regarding double data plan
    Dhanrajsir because for system error your complaint was closed .
    ramesh:what???
    ramesh:Then how?
    DhanrajAs I have checked there is no double data for your number .
    ramesh:I saw message in my numebr
    ramesh:hence I have activated that
    Dhanrajsorry for inconvenience caused to you .
    DhanrajI will take a minute to check this information
    ramesh:Other wise I don't want
    ramesh:I have 1 GB 2G data that's enough for me
    Dhanrajsorry sir there is no double data offer for postpaid
    ramesh:I have seen message
    DhanrajLet me check this, please
    ramesh:Hence I was activated
    ramesh:If you wont give I will chnage to other network
    ramesh:deactivate this and activate my 2g data services
    Dhanrajsir i cant check the message on this number .
    Dhanrajsir you want me to activate 2g plam May I know the usage ?
    ramesh:It's an alert i got
    DhanrajI will take a minute to check this information
    ramesh:I have 1Gb2 G servicess free in my plan
    DhanrajOkay sir
    Dhanrajplease be online
    ramesh:ok
    ramesh:I domnot want to be any extra charges
    ramesh:I need confirmation if not I will send and porting message now only
    Dhanrajsir i will activate the double data now .
    Dhanrajplease be online
    ramesh:ok
    ramesh:Thanks
    ramesh:How you are activating????
    DhanrajRequest No 127757002
    DhanrajIt will be activated with in 30 minutes .
    ramesh:any charges?
    Dhanrajsir after the 2 gb you will be charged 4 paisa per 10 kb .
    DhanrajThe rentel will be 250 .
    ramesh:250????
    ramesh:From when it will charge?
    Dhanraj50 for is for 1 gb but as you are getting data free you get 2 gb .
    ramesh:what is 50???
    Dhanraj*250.
    DhanrajThe plan will be charged as plan is activated on your number .
    DhanrajIs there anything else that I can help you with?
    ramesh:just wait
    DhanrajSURE SIR .
    ramesh:I have few more quiries
    DhanrajSURE SIR .
    ramesh:This month 250 only you are going to charge for net servicess right
    DhanrajYes sir .
    ramesh:Good
    ramesh:and In this month I got 25 extra amount
    ramesh:that is late payment fee
    ramesh:I do not wish to pay these late payment bills
    DhanrajLet me check this, please
    ramesh:As ai m using postpaid
    ramesh:Not prepaid
    ramesh:ok
    DhanrajYES SIR .
    DhanrajMIK THE ISSUE .
    DhanrajMay I know the issue /
    ramesh:25 rupees charged for late payment fee in my bill
    Agent is typing a message.

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    Last snippet received on 11/10/2015 at 23:54:56
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