Isap Issue19

www.insidesap.com.
au Issue 19 | Spring 2012
The independent magazine for SAP professionals
Yearbook
2013
BIg data, Cloud
trends shaping the market
ANDREW BARKLA
AMbitious growth PLANs for SAP ANZ
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20 Inside SAP magazine

CONTENTS
8 14 31
46 50 56
6 Editors note 42 Digital evolution drives the future 66 SUSE

of SAP learning: Lynton Howes
Interviews 67 Esker
8 Taking the helm at SAP ANZ:
Case studies
68 BackOffice Associates
Andrew Barkla 46 A platform for modern regulation:
EPA Victoria 69 Manhattan Associates
12 Stream-ing ahead: Gough
Venter, Dawie Gerber and Stuart 49 ASG improves operational 71 ReadSoft
Dickinson visibility and transparency:
Frucor Beverages 72 Revelation Software Concepts
Events
50 Moving test data into the fast 73 CSC
14 Recognising excellence in 2012 lane: Mercedes-Benz
74 PwC Avantis Information Systems
17 SAUG Summit 2012 + SAP Forum 52 Boring data migration just
Australia what the property developer 76 Retarus
22 An InnoJammer who cant code: ordered: Australand
77 Harms Consulting
Jelvie Grech 55 Unifying ERP across nine Asian
countries: Kimberly-Clark 78 Interpro
Features
56 Extracting value from 79 Windsor Business Solutions
24 Building intelligent transport systems information assets: Vale Australia
27 Placing your bets on big data 80 Compuware Corporation
SAP service provider profiles
31 Public sector pushing into the cloud 81 Everjoy Consulting
34 2012 Top 10 Most Influential 60 Hayes Technology Group
62 Lodestone Management 82 Redback Consulting
People in SAP
Consultants 83 TIK Consulting
38 Mastering SAP Visual
Intelligence: David McAmis 63 Wipro Technologies
84 Acuity Search
40 Four quarters to Accounts Payable 64 ASG Group Limited
efficiency: Frank Volckmar 65 Systems and People 85 SAP service provider directory
EDITOR
Managing Editor/Publisher
Freya Purnell
t. (02) 9929 5465
m. 0412 602 579
freya.purnell@insidesap.com.au
From the Editor

Journalist/Editorial Assistant
Eleanor Reader
t. (02) 9929 5465
eleanor@flapjack.com.au
The Inside SAP Yearbook is our flagship edition of the year, and always
provides us with an opportunity to reflect on the changes we have observed Creative Director
Justin Knights
in the SAP ecosystem in Australia and New Zealand over the last year. What
t. (02) 9929 5465
we have seen in recent times is certainly some consolidation, with a number m. 0425 292 075
of acquisitions just to name a few, PwC acquiring Avantis, Datacom justin@flapjack.com.au
acquiring Enterprise Support, Kony Solutions acquiring Sky Technologies,
and most recently, at a global level, Infosys acquiring Lodestone Management Advertising Sales
Laura Blackwell
Consultants, while locally, UXC-owned Oxygen Business Solutions has
t. 02 8011 4822
acquired Stream (and in this edition, we speak to them about what the deal m. 0412 685 864
means for the two companies see page 12). laura@flapjack.com.au
Were also seeing a new level of sophistication and confidence in the market, Editorial Advisory Committee
as companies place their bets on emerging technologies rapidly shaping Anna Cridland (Axient), Stuart Dickinson
the enterprise. SAP continues to articulate its broadened strategy, now (Oxygen Business Solutions), Paul
Hawking (Victoria University), Wendy Hill
encompassing not just ERP but database and technology, mobility and
(SAP ANZ), Calvin Kally (KALtech), Kevin
analytics. Andrew Barkla assumed the role of SAP ANZ president and Killey (IBM), Iain Macleod (CSC), Mick
managing director just a few months ago, and while he is positive about Windsor (Windsor Business Solutions)
the opportunities this wider solution set presents, he concedes that the
great challenge for SAP and the ecosystem is to remain close enough to its Contributors
Jelvie Grech, Lynton Howes, David
customers and their business challenges to be able to guide them through
McAmis, Frank Volckmar, Kirsten Wade,
investing in the new technologies, and yielding the most value from them. Anne Widjaja
Read our interview with Barkla on page 8.
Published by
Elsewhere in this edition, we discuss the trends around big data, and the FlapJack Media Pty Ltd
potential for cloud in the public sector, following SAPs landmark Business Suite 7, Level 9, 122 Arthur St
ByDesign deal with NSW Trade and Investment. On the analytics front, North Sydney NSW 2060
ABN: 93 142 878 135
David McAmis discusses how to get the most from SAP Visual Intelligence,
while Lynton Howes examines the implications of the digital evolution for
SAP training and education. 2012 FlapJack Media Pty Ltd. Inside SAP
is published four times a year by FlapJack
Media Pty Ltd. All rights reserved. No part of
As alwasy in our Yearbook, we also have a wealth of case studies, as well as a the publication may be reproduced in whole
directory of SAP service providers, so you can make your next SAP project your or part without the written permission of the
publishers. FlapJack Media Pty Ltd makes
most successful yet. no representation or warranties with respect
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without limitation, material communicated
We hope you enjoy this edition. by third parties. FlapJack Media Pty Ltd does
not warrant that the information available
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current. Opinions expressed are those of the
respective authors and not necessarily of the
publisher. Neither FlapJack Media Pty Ltd nor
any persons involved in the preparation of
this publication will be liable for any loss or
damage as a result of use of or reliance upon
advice, representation, statement, opinion or
Freya Purnell conclusion expressed in Inside SAP magazine.
Managing Editor, Inside SAP

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Interview
Andrew Barkla
Taking the helm at SAP ANZ

In July, Andrew Barkla took up the role of president and managing director
of SAP ANZ, left vacant by Tim Ebbeck earlier in the year. Barkla joined SAP
from senior regional roles at Unisys and PeopleSoft. He spoke with Freya
Purnell about whats on his agenda for the next 12 months, the challenges
ahead for SAP, and the role of the ecosystem in helping SAP ANZ double in
size by 2015.
Freya Purnell: What attracted you to the role at SAP? that we just didnt have two years ago.
Andrew Barkla: Ive been involved in the application BusinessObjects added analytics, Sybase added
software business for much of my career. When I got the database and technology in a mobility platform, weve
tap on the shoulder, I was running Unisys Asia Pacific added SAP HANA into the mix around database and
in Japan and was also on the executive board globally. real-time in-memory computing, and then of course the
Ive been spending a lot of time talking to customers cloud with the acquisition of SuccessFactors and Ariba
about some of the disruptive trends like big data, all of those present a whole new set of possibilities
consumerisation of IT, cloud, and mobility. I can see a for customers and for the ecosystem. So that will be my
big shift happening in technology at the moment a shift focus; just ensuring that we have the new innovative
that I believe is bigger than the shift we saw when the technologies in front of our customers, not for
internet was deployed in the commercial and government technologys sake, but looking at industry and business
sector. problems and trying to solve them.
The fundamental reason [I decided to join] was youve
got the largest application software company in the FP: From those initial discussions with customers
world making huge bets on the innovative technologies and partners, what is your sense about how they
of tomorrow cloud, mobility, SAP HANA. To be quite
feel about what SAP has been delivering up until
frank, looking at the investments that SAP was making
now?
and the assets the company has in its customer base, it
AB: Generally across the board Ive been really
was just too good an opportunity to turn down.
impressed. Most of the customers Ive talked to have
been extremely complimentary, and many of them
FP: Since joining SAP eight weeks ago, what have
are in that consolidation phase from an applications
your immediate priorities been, and what is on your
perspective they have completed the ERP foundation,
agenda over the next 12 months?
and the exciting thing is that now they have this platform
AB: My immediate priorities have been getting out and
in place, theyre looking at how they get the benefits
listening to our customers and our partners. In my first
of being more agile and more responsive, and how
seven weeks I met 77 customers and around 20 partners,
they extend the platform, leveraging some of the new
so Ive been doing a lot of listening, understanding how
technologies to deliver front-office benefits that are
weve been performing and whether were delivering
relevant for their industry.
on the expectations they have of us, and getting an
understanding of where they are with SAP and what
FP: With so many shifts taking place right now, and
opportunities the innovation portfolio is going to bring
to the table. Ive also been spending a lot of time with so many different solutions that SAP is offering, how
our people, again gauging our focus on customers and on should customers be trying to work out where to
making our partner and customer community successful. invest to yield the greatest value?
Going forward, it really is about driving a growth AB: Were at a point where you dont know what you
agenda, and is very much around bringing innovation to dont know. Ive met with some customers who know
the table for our customers whether thats a customer what they want, but theyre not sure what they really
trying to save money because of some of the challenges need. From a pragmatic perspective, it comes back to
they face, or organisations that are looking to take looking at the markets they are operating in, and looking
advantage of new business possibilities and solve new at their own business strategy and the challenges that
business problems with a set of new market categories they have in executing that, and then engaging with us to

We are setting out to
double the size of the
business by 2015. We
cant do it alone.
help them identify how they can best take advantage of by 2015. We cant do it alone, we just cant grow that
some of these new innovations, on top of the investment quickly without really enabling both the channels and
theyve made, to deliver business benefits aligned to their the ecosystem to help us grow and help us solve those
strategies. customer business problems.
I think actually one of our big challenges in engaging
as we go forward is getting linked back into the business FP: Which market segments do you expect to be
challenges. We were certainly there, front and centre, strong contributors to that growth?
through the shift into ERP. Those were transformational AB: All market segments. If you go to government at
decisions made by customers at the time. As I look at the moment, there are significant budget challenges
the future challenges, we have to get back in front of at the state and federal level, and that presents a real
the business to really understand how it aligns to the opportunity to do things differently. Getting better data
strategy and the business problems of today, and not just and analysis on citizens and the services that can be
show up with a technology product proposition. I think provided presents opportunities for SAP HANA. When
one of the big challenges weve got is working with our theyre looking at significantly reducing the cost of their
ecosystem to get ourselves back in front of the business shared services operations, cloud becomes a significant
and having business-relevant conversations. proposition.
In the mining and resources sector, were looking at
FP: So what do you see as the role of the ecosystem increasing our investments in Western Australia and
in the future? strengthening our alignment with our partners and
AB: Its helping us understand, particularly from an ecosystem to prepare ourselves for growth in those
industry perspective and from a customer perspective, markets. The retail sector is facing significant challenges,
what are the business problems we need to be engaging so were working with them on both lowering costs
around. Of course we have many ecosystem partners and getting better engagement with suppliers, through
and channel partners who have very deep industry procurement solutions to improve supply chain and
knowledge, and in some cases, very deep departmental or giving them a stronger online presence.
functional knowledge, and we need to leverage and take So there are things happening and challenging each of
advantage of that knowledge. the industries, and we serve over 24 industries that are
We are setting out to double the size of the business presenting opportunities. SAP is not just applications,
Interview
Andrew Barkla
The greatest challenge ahead will be leading our customers

into and through the innovation thats available to them...
because a year ago, we didnt have some of the technologies
that we have available to us today.
and now we have the five market categories that are thats very innovative and there is a lot of early adoption
giving us a chance to understand the problems that of technology here. Lets take the cloud for example
customers have and bring these new solutions and in the US, cloud is penetrating about 85 per cent of
innovations to the table. Im pretty bullish, as you can organisations, and in Australia it sits at around 65 per
tell. cent. Were not that far behind, and were catching up
very quickly. Because Australia and New Zealand is
FP: How does the level of available SAP resources in a mature market, it is looking to innovation to better
the Australian and New Zealand market affect your expand into adjacent markets in Asia, and to compete
more effectively. Businesses will either thrive or fail in a
thinking about growth?
mature market now with so much innovation going on in
AB: In Australia and New Zealand, if were setting out
technology.
to grow 30 per cent and double the size of the business,
Its very different to Asia. Markets like China, India
we will need more skills and more talent. How do we
and Indonesia are still significant growth markets for the
go about doing that? One dimension is growing the
ERP platform in its own right, and thats different from
ecosystem, being more strategic with our alignments and
Australia and New Zealand.
our transparency about our focus areas and how we grow
together, improving our enablement of the ecosystem and
FP: For SAP ANZ as a company, what are the
channels, that will play a big part in it.
Our ecosystem equally sees the opportunity of the greatest challenges youre facing here?
additional four market categories to complement the AB: Thats a tough question because I just feel so positive
about everything Im seeing at the moment. The greatest
core, and to grow new SAP customers. Im seeing in
challenge I think will be leading our customers into
my conversations a reinvigoration of the ecosystem in
and through the innovation thats available to them. We
investing in SAP HANA, in mobility, and supporting
are going to need to spend more time with the business
implementations of SuccessFactors and Business
leadership in our customers, helping them look at some
ByDesign. We are all looking at growing at the
of the challenges they have in front of them, and think
same time, so thats one way we have to fulfil the
differently about how they solve some of those problems
opportunities in concert with our own channels and
because a year ago, we didnt have some of the
ecosystem, and then of course we are looking at growing
technologies that we have available to us today.
our own services business to support that.
Our customers can put down what they want on an
This will be a challenge, and I dont underestimate
RFP, but understanding what they really need is going
the challenge. In this day and age, we leverage global
to be a much more collaborative process with somebody
delivery centres, and weve got rapid deployment
like SAP and our ecosystem to really think through some
solutions in place for most of the portfolio. The cloud
of the game-changes that can be delivered based on
is a different paradigm in terms of how quickly you can
what is huge innovation in our industry. So getting that
implement and the amount of resource thats required
business connection and that insight with our customers
and the risk. I think that also assists you dont
into whats possible is probably our biggest challenge at
necessarily need as much resource to set up and support the moment.
the cloud solutions as you would have three years ago for Imagine if we only began to think about mobility
an on-premise style solution. in a years time, and the time that we would have lost
competitively if we delay really understanding how
FP: How do you see the maturity of the SAP the technology and the opportunity around mobility
Australia and New Zealand market compared to the is applied to our business. I think what people dont
Asia Pacific region? understand is how quickly things are changing. With so
AB: Australia and New Zealand is a mature market. many shifts going on at the same time, businesses are
What we need to be careful about is its also a market going to change dramatically. The independent magazine for SAP professionals

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Interview
Stream acquisition
Stream-ing ahead
SAP technology consultancy Stream was founded by chairman and innovation
director Gough Venter in 2004 with a focus on SAP NetWeaver. Since then,
joined by business services director Christiaan du Plessis, managing director
Dawie Gerber and operations director Joel Stehr, the company has grown to
encompass both consulting and technology services, with annual revenues
over $10 million and offices in Sydney, Melbourne, Brisbane and Perth. In
August 2012, Stream was acquired by UXC-owned SAP software and services
integrator Oxygen Business Solutions. Freya Purnell spoke to Venter, Gerber,
and Oxygen CEO Stuart Dickinson about the future for the company.
Freya Purnell: How did you grow the Stream business? the business in the ERP space. We knew the end goal was
Gough Venter: I founded the business with a clear focus on to operate as one brand, but a staged approach helped us
becoming brilliant in the area of SAP Netweaver technology. I maintain what we had built up.
knew I had to surround myself with brilliant technical people,
so after about a year I convinced Christiaan du Plessis to join DG: Then we had our first approach in March last year.
the business. We slowly started building up new accounts as
well as support contracts. From the start, a stable annuity GV: Oxygen gave us a call out of the blue, but at the time
income around support was very important. Weve never had we had actually been approached by another group. Within
a dedicated sales team, so it was largely about using our own the space of a few months, we had M&A people contacting
networks and growing existing accounts. us too. We never put ourselves out on the market, I think
We grew into the Canberra market with our key partner, we were just ripe for the picking. We had a few deep and
Redback Consulting. We then grew Melbourne off the back of meaningful conversations about it, but we didnt want
some substantial accounts. to change our culture that was key. People gravitated
We got to the point of being an SAP Partner, and winning towards being in an environment where they can feel really
our first Customer Award of Excellence. That felt like a comfortable. The culture suited them, they joined us for a
real milestone to say, OK, we have achieved a fair bit in reason and we werent going to compromise on that at all. So
our technology space, so whats next? We took an interest we really wanted to do the people side of it on our terms.
in growing our ERP services and becoming a SAP Channel The first conversations with Oxygen had just made it so
Partner, so we convinced Dawie to join in August 2009 due to clear to us that this was like a bigger Stream in a way. Even
his experience in this space. the way UXC manages its brands, the identity of those brands
means a lot. It feels very well-managed and well-structured,
Dawie Gerber: When I started, the vision was to just keep but the brands are fairly autonomous and we could just merge
growing, and bring some business development experience into that very seamlessly without disrupting our customers
to the party to grow the organisation specifically in the and employees. We could give our employees a great career
NetWeaver space. SAP asked us to consider becoming an SAP path without affecting their short-term goals.
Channel Partner. We started talking about opportunities, and
Joel [Stehr] joined us and we started the consulting business. DG: With some of the other organisations that approached us,
We became an SAP Channel Partner in July 2010, and we had there would have been a massive cultural shift, and we would
our first deal within six weeks. We just took off from there, have had to change a lot sooner, which would have made
and created a few innovations. We sold our first chunky one the transition not as smooth, there would have been a lot of
and that underpinned that we did the right thing and the unhappy customers and staff. And that was ultimately what
markets believed in us. it was about staff and customers, because thats really the
value of the organisation.
GV: People asked why we maintained separate technologies
and consulting branding [for the business]. We needed to keep FP: Stuart, what attracted Oxygen to Stream?
a strong identity with our existing large enterprise accounts Stuart Dickinson: UXC is an acquisitive company. Oxygen
as technical leaders, while growing a whole new aspect of was acquired by them in 2006, and we have an acquisitive

Interview
Stream acquisition
Stuart Dickinson Gough Venter Dawie Gerber
nature. Thats been a little bit hard to do for the last couple the brands and the go-to-market will continue to exist as they
of years, because of the macro environment, but we have now do. With the resource pools, while there will be some cross-
got to the stage where it is possible again. What attracted us leveraging and well be exploiting that as much as we can,
to Stream was really the people and the directors. We knew they will operate separately. And in 12 months time well
the team, its a small ecosystem, so we knew that we could have a look at where were at. In terms of the brand, Stream
work with these guys. UXC is trying to become the leading will effectively become an Oxygen company.
SAP partner in Australia and New Zealand. So we thought
that Oxygen could help accelerate Streams business and their FP: What is the growth strategy for Oxygen and Stream?
ambition, and we saw that they could also help us grow our SD: UXC is very clear. It is seeking to become the leading
business. Scale is an important part of the equation but its alternative to the multinationals across the Australia, New
also really important to have deep capability in technical Zealand and Asian market. When we bring that to an Oxygen
areas and the channel. It was about putting all that thinking and Stream level, the ambition is the same but in the SAP
together and being very clear that yes, one plus one would space. So if we want to lead that market, that means weve
equal more than two. got to continue to grow. Western Australia has not been a big
presence, so thats something well look at. We will have a
GV: The interesting thing is that our customer base is widely look at offshore markets. We have a very strong relationship
spread. We dont cover too many of the same accounts, so with the United VARs network, which is a global alliance of
collectively we can only capture more of the market and span Gold Channel Partners, and that gives us access to some of
a wider range of industries. those markets as well.
The other thing from a growth perspective is as SAP
SD: The other reason we were interested was the Stream team technologies emerge, we will follow those where it makes
has developed some really good IP. Our view is by having sense thats about things like cloud, we are making
access to that to take it to a broader range of customers, that significant investments in mobility and building out our story
would just help grow that process as well. So we can obviously on mobility. Its about following where the customers are, and
bring quite broad coverage from a customer perspective to making sure we can support them in how they want to grow,
that opportunity. and accessing new markets and opportunities, so we can
continue to spread the good word. When I took over in April,
GV: We have a good model for developing IP and it feels my strategy was effectively to double the size of the business
like a starting point for a new era for the Stream R&D, to over three years, so thats what we are working towards, and
merge with Oxgens like-minded people, and grow that into the Stream acquisition is obviously a good part of that.
something really substantial.
DG: The interesting part is that we set our budgets at the end
DG: While were good at developing IP, we are not necessarily of last year for the next calendar year. Before we even had
good distributors of products, and thats where Oxygen gives these conversations, our targets were quite aggressive already.
us that next jump up in terms of accessing a network of people So overlaying this is actually a bit of an additional kicker, we
and customers. We have ambitions to go over to Western are going to naturally get some growth happening.
Australia and a few of the untapped regional areas.
FP: How have Stream customers viewed the acquisition?
FP: How will the integration work going forward? GV: All our key accounts have welcomed the change, which is
SD: The culture is really important to us in making sure that such an important thing for us. Its testimony to the fact that
we leverage the best out of everything. The day one model they dont feel threatened by the change; in fact, most of them
is the same as the day -30 model the two organisations feel that they will benefit from it. Everyone that I have spoken
are effectively operating as themselves. Over the next 12 to sees it as a very similar engagement to what they have
to 24 months, where it makes sense, we will create some experienced in the past, which is very positive.
integration, and it will predominantly initially focus around
the back office making sure we get the leverage out of IT, SD: Were just very excited and looking forward to being
development platforms and systems, financing and HR. But better together. The independent magazine for SAP professionals
AWARDS
Recognising excellence in 2012

Bringing together the best success stories SAP has to offer, the SAP
Customer Awards of Excellence celebrated 33 different projects undertaken
by customers and partners over the past year. Eleanor Reader reports.
This year, 56 projects were submitted to the judging panel in the Best Run ERP with Channel Partner
hope of taking home an award from one of the 11 categories. Customer: Allied Mills
The awards have become an important part of SAP tradition Partner: Extend Technologies
over the past 12 years, placing special emphasis on the role Allied Mills is a leading food ingredient manufacturer, and when
partners play in transforming their customers businesses for the its custom-built grain procurement application became difficult
better. to maintain, the company sifted through the market for a better
In 2012, for the first time, there were up to three winners in solution. Implementing SAP Global Management software
each of the award categories, with the award ceremony held at enabled to company to remove interfaces and slashed the time
the Sydney Opera House on Thursday 16 September. spend on maintaining vendor data, among other improvements.
All submissions were reviewed by an experienced panel of On the project, Allied Mills general manager, finance, Andrew
independent judges, which included Ian Harvison, general Balwin says, Were now more nimble in our procurement
manager information technology (CIO), Komatsu Australia; activities, and this allows us to support our customers more
Andrew Barkla, president and managing director, SAP Australia effectively. As our business grows, we know our SAP software is
and New Zealand; Barry Simpson, chief information officer, able to scale with us.
Coca-Cola Amatil; and Kirsty Garrett, SAP director of services
for QLD, WA, NT and SA. Best Run SAP ERP
Nominations were assessed on criteria which included Customer: Corporate Express Australia Pty Ltd
the strength of the relationship between customers and their Partner: IBM Global Business Services
partners, technology providers and SAP; how effectively they The acquisition of 71 businesses by Corporate Express resulted
used their available resources; how they have understood and in a lack of consistent and integrated business processes that
adapted to changing market conditions, and how they showed threatened their growth. IBM Global Business Services
innovation, creativity and originality. SAP team worked with Corporate Express to map out an
Here we highlight a few of the winning projects. extensive business transformation project using a suite of SAP
applications.
Best Run Analytics With the new SAP software, we can scale the business at a
Customer: ANSTO much more rapid rate, with fewer resources, which allow us to be
Partner: Innogence more aggressive in going to market. The IBM GBS team provided
With the aim of shortening its manual, complex and lengthy us with the robust infrastructure that we can rely on to support
annual planning process, ANSTO and Innogence implemented the business as it continues to grow, says Garry Whatley, CIO,
the new B1 report platform based on SAP BusinessObjects 4.0. Corporate Express Australia Limited.
Digitising and automating the entire process ensured a flexible,
scalable and reliable solution that shrunk the annual planning Best Run SAP Upgrade
process from five months to two. Customer: Landmark Pty Ltd
Partner: SAP Works
Best Run CRM A complex upgrade of Landmarks system resulted in any
Customer: Australand Property Group supporting upgrade documentation being stored haphazardly
Partner: BluLeader across network file shares, content repositories and in printed
Australand had a variety of computerised systems which directly documentation. Often this meant that it was impossible to trace
enabled their critical business functions. Over the past decade, the origin of a change and confirm its necessity once the upgrade
these systems had become dated and it was time-consuming was completed. Landmark chose SAP WORKS to upgrade their
to support and deliver business enhancements. In April 2010, SAP landscape without any risks involved.
Australand embarked on an SAP ERP implementation project
to replace this core platform. A strong collaboration between Best Run Value Realisation
Australand and BluLeader resulted in improving communication Customer: AGL Energy Limited
and time management, increasing sales and reducing costs for the Partner: TCS
business. AGL, with TCS as the system integrator, went live with Project

2012 Customer Award of Excellence
winners: the full list
Best Run Analytics

Customer: ANSTO
Partner: Innogence
Best Run Analytics with Channel Partner

Customer: Dulux Group
Partner: Oxygen
Customer:Jemena
Partner: Oxygen
Best Run CRM

Customer: Australand Property Group
Partner: BluLeader
Best Run Finance

Customer: Ausgrid
Partner: PwC
Best Run Database & Technology

Customer: Visy Industries
Partner: Innogence
Best Run ERP with Channel Partner

Customer: Valley Longwall International
Partner: Stream
Accepting the award for Landmark and SAP Works: Keith Lilley, Customer: Allied Mills
Jamie Newman, Mario Tieppo and Tony de Thomasis Partner: Extend Technologies
Best Run HCM

Customer: Australia Post
Partner: SAP Australia
Best Run Innovation

Customer: Fonterra
Partner: SAP NZ and Norway
Customer: Zimmer
Partner: Ciber
Customer: Linfox
Partner: FourPL
Best Run SAP ERP

Winning for Best Run Value Realisation: Sujoy Pathak (TCS), Paul Customer: Department of Human Services
Sternberg (Accenture), Jason Clark and Stephen Mikkelsen (AGL) Partner: None
Spectrum in 2011, which involved providing SAP IS-Utility Customer: Corporate Express Australia Pty Ltd
Billing solution to over 20,000 AGL commercial and industrial Partner: IBM Global Business Services
(C&I) customers. The solution has provided an integrated, low
Best Run SAP Upgrade
cost single source of truth for AGL and its C&I customers,
Customer: Landmark Pty Ltd
which account for $3 billion of AGL revenues. A clear win-win
Partner: SAP Works
for AGL and its customers, the SAP IS-U solution has set AGL
apart in this highly competitive Australian energy market. Customer: True Alliance Pty Ltd
Deborah Hadwen, chief executive officer, TCS says: Once Partner: PLAUT IT
again, we are delighted to be working closely with AGL. Project
Customer: Australian War Memorial
Spectrum is a classic example of the coming together of the
Partner: PLAUT IT
world-class SAP solutions and TCS innovation to create a
concrete value proposition to the immediate customer, AGL, Best Run Value Realisation
and its clients. The resolve and commitment of AGL, combined Customer: AGL Energy Limited
with its diligent teamwork with TCS, ensured that the project Partner: TCS
went live in time and within budget.
Customer: SingTel Optus
Partner: Accenture Australia

Events
SAUG Summit 2012 + SAP

Forum Australia
The SAP Australian User Group and Engagement next frontier for technology
There is a shift
SAP Australia joined forces this year from technology
to host a major three day event in simply being
focused on
Melbourne, bringing together SAP managing
customers, users and partners. Freya transactions
Purnell was there to report on some to facilitating
engagement,
of the highlights. according to
Constellation
Research CEO
SAUG unveils rebranding at Summit and analyst Ray
opening session Wang.
SAP Australian User Group (SAUG) chairperson Ian Wang
Harvison unveiled the new brand for the user group at presented the
the opening session of the SAUG Summit 2012 + SAP closing keynote
Forum Australia in Melbourne. on the first day
The new brand incorporates the three core deliverables of the SAUG
for the user group networking, influence and knowledge. Summit 2012 +
Harvison also gave attendees the first look at the user SAP Forum Australia.
groups revamped website, which will soon be launched There are five consumer trends driving this shift
and features the new brand. mobile, social, cloud, infographics and big data, video
and unified communications.
Importantly for us, we will have a single repository
Things are happening in real-time, people are taking
of data on our members, he said. Its a very exciting
advantage of social, mobile and unstructured data. Were
change for the user group to have the opportunity to
moving to a person-to-person world in which context is
share knowledge and network with other members
important, Wang said.
[through the website], which we havent been able to do
However the shift from transaction to engagement
in the past.
does not mean enterprises should abandon their
The new brand and website are only part of the work
transactionally-based systems, but engagement platforms
SAUG has been doing over the last 12 months to examine
needs to be layered on top.
its mandate from member organisations.
Its what we do with this transactional layer that will
It has been a pretty full year in terms of what help us to get to the engagement platform, Wang said.
we have revisited and taken back into our member While there is plenty of innovation happening
community as a user group, Harvison said. outside the SAP world in terms of point solutions and
Also in train are a number of changes to the SAUGs best-of-breed suites seeking to provide engagement
Constitution, reducing the number of Committee platforms, Wang also pointed to areas within SAP that
members from nine to eight; instituting a two-year term are addressing this emerging need, such as Jam, which
for committee members, with 50 per cent rotation each creates a social layer in SuccessFactors, and consumer
year; and the removal of the BusinessObjects category of apps built using design thinking that are coming out of
membership. the SAP AppHaus.
These changes were voted on at a Special General They are working at a level that is completely focused
Meeting on 31 August. around engagement, said Wang.
In addition, Harvison announced that the annual He pointed to examples such as the Recalls Plus
SAUG Plenary will become a two-day event in Sydney, or MyRunway app as creating a two-way pattern of
to be held in 2012 on 22-23 November at the Australian information to consumers and back again that becomes
Technology Park. valuable and tradeable another shift which has
significant implications for business models. Describing
If you think SAP is going to be a software company SAP as the most
in five years, youre wrong theyre going to be an relevant software
information broker selling information back to you, company in the
Wang said. world, he said
the companys
Barkla calls on ecosystem to help meet role is to
future challenges start defining
Andrew Barkla, SAP ANZs new president and managing the possible
director, called on the ecosystem to help SAP meet the futures for our
challenges of a rapidly changing business world, in his customers so
opening address to the SAP Forum Australia. they can do their
We do not have another 40 years to develop the jobs better.
solutions to tomorrows business problems, Barkla said. Barkla also
He pointed to the SAP Start-up Forum, a program for said he joined
young innovators to showcase how SAP HANA can be SAP from
harnessed to solve business problems, as an example of Unisys because of its clear track record of innovation,
the type of cooperation it would like to see in the future. particularly in the key technology areas of mobile, in-
We need the SAP community, customers and partners, memory, and cloud.
to be writing solutions, developing applications to build I had been working with my customers in the region
on that platform, he said. We want millions of people on what we call disruptive trends and how we would
writing applications and designing solutions to business help clients address these problems, in mobility, cloud,
problems that can be delivered to everyone on the SAP big data, consumerisation of IT and social computing.
App Store. So I did my research and found that SAP was already
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Events
Software companies are now selling into

the business. They have the budget, and
will make decisions that IT wont.
Ben Haines, CIO, Pabst Brewing Company
innovating the answers to these disruptions, and thats initial concept

why Im here with you today. used SAP HANA
to filter and
CIOs must embrace consumerisation of IT: mobile phone
Haines data together
Consumerisation of IT is an unstoppable trend CIOs and with mobile
IT departments must embrace, according to Ben Haines, tower locations
CIO of Pabst Brewing Company, speaking at the SAUG against crime
Summit 2012 + SAP Forum Australia. statistics to
Dont try and block it, youll never win, said Haines. identify potential
Its the Facebook effect people expect software to suspects.
work. If youre training people to use software for a Due to the
week, you built it wrong. large data
The company provisions cloud apps such as Gmail, volumes, HANA
Google Apps, Twitter, Yammer, and TripIt to the was ideal for the
company through a single platform, and can now task. Chapman
redirect staff using non-company approved cloud apps to was able to load
an officially sanctioned version. 18 million crime
Pabst has also adopted bring your own device records (sourced from the NSW Government) in under
(BYOD) for mobiles across its workforce, which Haines five minutes.
said has saved a huge amount of time and money around Chapman created an eight-minute video demonstrating
telecommunications decision-making and problem- his proof of concept, and was subsequently invited to Palo
solving, particularly as 80 per cent of Pabsts workforce Alto to present it in person for the final competition.
is mobile. Since the competition, Chapman has been working on
You do need to have a mobile device management developing the concept further.
platform to make it secure, Haines said, as well as clear We realised that one of the big challenges for the
policies for both BYOD and company-owned mobiles. police is the relationship with telcommunications
Haines also advocates building tight relationships with companies, he said, with expense and time delays
business decision-makers within the enterprise, both creating barriers to using this data as an effective
because they are driven to achieve innovation and they investigative tool.
often have available budget. Instead taking a cue from Google Maps street
Software companies are now selling into the business. mapping, Chapman has looked to the huge amount
They have the budget, and will make decisions that IT of public machine information being transmitted
wont. The business is your friend you have to have a constantly by mobile phones and cars. This information,
good relationship. which is publicly available and reliable in terms of its
ability to identify people and vehicles, can then be picked
HANA as detective up and broadcast directly to HANA to potentially be
An innovative application using SAP HANA to identify matched to crime statistics.
perpetrators of crime saw Peter Chapman, CTO, Describing it as Big Brother on steroids, Chapman
enterprise application services, Capgemini, take out concedes there may be some civil liberties concerns about
second place in the SAP HANA InnoJam Challenge in information being used in the way, but also points to it
Palo Alto earlier this year. being a great example of the potential for in-memory
Chapman presented his solution at the SAUG Summit processing to fundamentally change processes within
2012 + SAP Forum Australia. business and government.
Inspired by the London riots and the challenges police What else can we apply that change thinking to in
face in identifying perpetrators of crime, Chapmans order to solve problems?, Chapman said.
Events
Securing the right SAP skills

SAP Mentor and Victoria University SAP academic programs a risk that the person you only speak to on the phone isnt the
director, Paul Hawking, led a panel session at the Summit on one that will start work?
how to ensure you have the right people with the right skills Moy said that statistically, he knows he has been less successful
working on your projects. Fellow SAP Mentor and independent with phone interviews, particularly where candidates have not
consultant, John Moy, and Leanne OConnor, managing completed his test. He also recalls a situation where a colleague
director of recruiter Systems and People, shared their insights. contracted someone from overseas on the basis of a phone
interview, and was convinced that the person who arrived to do
Starting the search the job was different from the person they spoke to.
The first step is truly understanding what is needed for a role, OConnor says while there might be a place for initial
which requires a detailed job specification. Then it is time to telephone interviews to ask some qualifying questions, a face-
begin the search for candidates. With the SAP skills market still to-face discussion is definitely needed for a hiring decision. Moy
tight in Australia, OConnor said the days of simply posting an agreed, saying that now there is no excuse not to conduct video
ad on Seek and finding a good candidate is gone. interviews if distance prevents candidates from attending in
You only get active candidates that way, which is around 10- person. However, he also cautioned that there has to be a rule
15 per cent of the whole market. You need to tap into the passive about typing during an interview, having had experiences where
market, so using networks to find people is definitely the best candidates were Googling the answers to questions.
way, OConnor said. Another tip for interviews, according to OConnor, is asking
Moy agreed, saying that he always starts with his personal scenario-based questions.
networks, which, seeing as he has been in the SAP industry since You can fairly quickly work out whether the person knows
the mid-90s, are quite extensive. what theyre talking about, she said. You do get a better gut
Even when using personal connections, a vetting process is feel for people face-to-face.
crucial, OConnor said. During the interview process, hirers should look at a
Even with LinkedIn recommendations, you need to know candidates body language, their phone manner, and the written
who is recommending the person. If you dont know someone language in their CV, including their spelling and grammar.
and they are out of your network, you need to go through a I always ask the candidate if they wrote their own CV. You
process of formal and informal reference checking, so you know can tell a lot from someones CV. It depends what the role is, but
that they are a valid person with a recommendation that can be if its a project director or project manager role, its no good if
trusted, OConnor said. they cant speak and communicate, OConnor said.
Finding someone with the right background for a particular As an extra guarantee of competence, OConnor said in the
role is important. UK, its common do use a trial start, which is a paid day that
At least in the development space, I dont rely so much on acts as an extended job interview.
years of service. Some people have only done one area, even if It might be more relevant for developers, but it can show that
they are in the same role for a long period, Moy said. they really know what they are talking about, she said.
When looking at candidates CVs, OConnor said you should
look for continuity of employment and long contracts. Certification
If there are short-term roles, you should ask the candidate to While certification does not necessarily provide a guarantee
explain the gaps it might create warning bells, she said. of skills, it is an extra factor that might mitigate risk, but
Moy only views CVs as a tool for creating context for the OConnor reminds hirers to always sight copies of certification.
interview. Working on the customer side, he went one step I personally worry about just trusting a document. I know
further to ensure the candidates he hired could deliver the goods. one of my colleagues once said that someone sitting next to him
I dont care if its someone from off the street, or from a was using Google to buy a certification, Moy said.
consultancy, or from a recruiter, I have to vet the person myself, Having said that, he said he did find a link between ABAP
he said. When I was a development lead, I built a test and certification and performance in his test.
would test them on the laptop. If you have Web Dynpro, for It is harder in the functional areas, because it is really
example, in your skill set, there was a tickbox on the start-up important to have that business experience, but I have found
screen that would add sections to the questions. Some people some correlation, Moy said.
came clean straightaway and said they didnt have the skills. Hawking added that there will be a new initiative coming
soon from SAP which will allow customers to check the
Tackling technical interviews certification of the consultants they hire.
Technical interviews are a crucial part of verifying the skills of The last word? Hire slowly and be diligent about screening
potential hires, but if you cant meet someone in person, is there candidates. The independent magazine for SAP professionals

Events
An InnoJammer who cant code

Think InnoJam is just for techies?
Think again. Jelvie Grech describes
her experience as a non-coder,
participating in the 2012 InnoJam,
held at Victoria University in August.
I was informed by SAP Mentor Paul Hawking that the SAP

InnoJam was being held at Victoria University in Melbourne.
I was hesitant to register at first because I heard people
say that its for technical people and you need to know
how to code. I am not very technical, nor do I know how
to code. There was also the issue of being on maternity
leave from my role as a Business Analyst in the Safety and
Workers Compensation department of a global logistics
company, plus studying part-time at Victoria University,
doing the Master of Business ERP Systems degree. I had
young children to look after and assignments to complete
so trying to find a spare 30 hours to be involved in the SAP
InnoJam was a huge challenge. However, my curiosity got
the better of me. I watched the video of the SAP InnoJam in
Sydney and thought I will just go, contribute in any way that
I can, hopefully learn from the experience and most of all,
have some fun!
On Sunday morning, I walked into Level 9 of the Victoria
University Flinders Street Campus and was greeted by a
friendly Rui Nogueira [who runs the SAP InnoJam series].
Then I met Grainne Quinn, who would be one of my team
thought was possible and started coming up with what that
members. We all went upstairs to the room where we would
work as a group to come up with a solution for a problem. solution would look like and what it would do for our end
After splitting all those who could code, I decided to user.
work with people in Team 1, which consisted of Malinda I really enjoyed the Design Thinking process. It was
Kapuruge form Swinburne University, Danny Pham from great to see how it really took us through each step
Victoria University, Grainne Quinn from Lonely Planet, and necessary to finally come up with a solution. To me, the
Fendy Wongso from Discovery Consulting, purely because I most important aspect of the Design Thinking process
had never met or worked with them before. was the need to come up with a persona and a statement
The theme was Fighting the Bushfires. We went through that would clearly communicate what we wanted to do for
the Design Thinking methodology, facilitated by Hester that persona. Our persona was Russell, a 45-year-old ex-
Hilbrecht with the help of Gigi Read, to undertake the firefighter who got injured on the job and now works at the
process of understanding the problem we were dealing with, Emergency Coordination Centre. Russell needs to ensure
coming up with ideas on how to solve that problem and use he has adequate information because he needs to despatch
persona and point of view to really target our possible fire trucks to affected areas. It was absolutely crucial that
solution. Our team decided to come up with a solution for we understood who would be the user of our solution. We
the efficient coordination of emergency services in the event needed to understand why they needed to solve the problem
of a bushfire. Before we came up with any solution, we they had and how we could provide them with a solution. We
did some research. Grainne and I decided that we would also had to recognise what they needed out of the solution.
watch videos and listen to peoples accounts of what they Our solution was a big screen where Russell would have
experienced in the Victorian bushfires. We shared our visibility over any area that is affected. He would also be
findings. We filtered down the list to items we wanted to able to see his resources and their availabilities, and send
focus on. Then we brainstormed ideas, picked the one we them directions to the next fire. To do this, we thought we

Wheres Wally Now
app takes out InnoJam
The 2012 InnoJam, held in conjunction with the SAUG
Summit 2012 and SAP Forum Australia, was won by
the team behind Wheres Wally Now?, a bushfire
status and advice app.
Members of the winning team were Lynda Willshire,
Matt Harding, Chris Gunaratnam, Grahame Reynolds,
Sarat Atluri and Stevanic Artana. InnoJam is a 30-
hour competition to conceive and develop a solution
using SAP products. This year, teams used the Design
Thinking methodology to come up with solutions
relating to bushfire crisis situations.
In developing the Wheres Wally Now? app, the
team used technologies such as HANA, Neo, Gateway
and Sybase Powerbuilder, as well as Google Maps and
email, to create a solution that would track registered
people in bushfire areas, send a series of alerts as
the risk intensified, including checklists of tasks to
undertake to prepare, and provide a personalised
escape route from their location once the situation
Photos courtesy Chris Paine.
required them to evacuate.

InnoJam participants said the competition provided
access to technology that they may not otherwise
have, and provided a framework for thinking about the
end users when developing a solution.
Freya Purnell
could feed data containing weather information, fire details, seeing what we could use and what we couldnt use for our
resource location (GPS), resource availability (status update scenario.
via handheld device, for example, iPhone), physical blocks, We continued working on our prototype the next day.
and so on into SAP HANA. We were then going to write Since I couldnt code, I decided to work on our presentation
some sort of algorithm to provide resources with routes on which we had to give in front of the jury Tas Adams, Rui
how to get to the next fire and avoid any roadblocks. Nogueira, and Simon Dale. We worked as a team bouncing
After we finished coming up with our solution and a ideas off each other. Unfortunately we didnt get to create
prototype, we presented it to everyone for feedback. It was our prototype, so I presented the idealistic view of what we
great to see the ideas that others came up with. We then envisioned it would look like. Malinda and Fendy filled in
had some experts show us SAPs products, technologies and the technical details. I enjoyed seeing other teams present
tools: their solutions. Team Wheres Wally won with their
impressive fire alert tool (see above).
yy SAP NetWeaver Cloud: Matthias Braun (SAP) It was interesting to see how different people can work
yy Sybase PowerBuilder: Mark Bradley (SAP) together collaboratively, bringing our individuality,
assumptions, experience, background and learning styles
yy SAP HANA: Jack Boers (SAP), Warwick Tagg (SAP), Rita together. We were a diverse bunch of people who seem to fit
Kontoudis (SAP) together.
yy SAP NetWeaver Gateway: John Paterson, John Moy I really enjoyed the SAP InnoJam because I got to meet
(MMG) people in the SAP community and find out more about their
background and what it took to get them to where they are
yy SAPUI 5: Rui Nogueira (SAP) today. It also made me appreciate that business problems
need all sorts of people to come up with a solution. Everyone
When it was time to start working on the prototype, I could has something different and unique to contribute, which
see my fellow team members looking excited and enthusiastic should be valued. We ended Monday by taking some photos
about getting their hands on the SAP technologies. I had and although everyone was exhausted, there was a buzz in
a look at HANA and how to view data in tables and link the air, the atmosphere really said it all we all had fun at
tables together. The problem was we couldnt see the table the SAP InnoJam 2012 in Melbourne.
we needed. We tried doing different things to get going with
our prototype and asked experts for their opinions but at the This article first appeared on the SAP Community
end of the day, there just wasnt enough time for us to learn Network (http://scn.sap.com/community/events/innojam/
and use what we needed to use. It was disappointing, but blog/2012/08/29/an-innojammer-who-cant-code), and is
the fun was in being able to play with the technologies and reprinted with permission.
FEATURE
Logistics
Building intelligent
transport systems
The Future Logistics Living
Lab threw open its doors
recently to welcome a new
partner, Trimble, and provide
an update on developments
towards more intelligent
transport systems. Freya
Purnell reports.
The Future Logistics Living Lab, based at NICTAs Sydney two-way communication and transmission of transport orders
offices, is a community of industry and research partners from the InterLAN shipping application.
working on solutions to real-life logistics problems. It Tom Scahill, Trimble transport and logistics division,
currently includes more than 20 participants, including business area director, ANZ, says the solution has
NICTA, SAP, Fraunhofer, the Australian Institute of Export, already demonstrated significant operational performance
Casella Wines, DB Schenker, Ericsson, ESRI Australia, improvements across Europe.
FourPL, Google, GS1 Australia, Hamburg Sud, Linfox, Ortec, Typically, a fleet will see a return on their investment in
Victoria University, the University of New South Wales, the FleetWorks after six months through cost savings achieved
University of Sydney and the University of Western Sydney. from a reduction in fuel usage and an increase in driver
productivity. Fleets can also expect to see savings from
Trimble launches transport and logistics lowered maintenance costs and fewer insurance payouts to
solution repair vehicle damage and workers compensation, Scahill
Transport and logistics solution provider Trimble Navigation says.
recently launched its fleet management system, FleetWorks, in Due to its open and scalable architecture, the FleetWorks
Australia. solutions can be implemented with business applications,
The FleetWorks telematics solution, designed for road including SAPs Transportation Management solution, with
trucking fleet operators, is a sophisticated positioning solution many customers in Europe and North America implementing
for fleet management combined with on-board computers the solutions together, according to Stephen Reid, supply chain
and a back-office system. The solution monitors and reports solutions, SAP.
on driving performance and vehicle location in real time, The integration capabilities have enabled near- to real-time
assisting fleets to operate more efficiently, safely and with less communications between FleetWorks Mobile Data Terminals
impact on the environment. and SAP Transportation Management, providing status
The on-board computer also offers functions such as updates, GPS locating and proof of delivery to all relevant
logging of driving and vehicle data, navigation assistance, users of SAP, says Reid.
Stephen Reid, SAP Dr Glenn Geers, NICTA

2012 REGATTA
FOR REDKITE
REGIsTER nOw FOR ThE 2012 sAP EcOsysTEm FOunDATIOn
Regatta for Redkite!

the sAP ecosystem Foundation Regatta for Redkite
is your organisations opportunity to join the sAP Can your organisation
ecosystem in a fun days competitive sailing on enter the Regatta and
help support one family?
sydney Harbour.
And most importantly raise money to support the families of For entry details and to view
children undergoing treatment for cancer (www.redkite.org.au) the action from last year,
The Regatta for Redkite takes place in the afternoon of Friday, go to www.sapef.org
2 November 2012, out of Middle Harbour Yacht Club in Mosman,
Contact Adrian everett
NSW. Over 300 people are expected to attend this exciting event,
on 0414 417 786 or
now in its 2nd year. adrian.everett@everjoy.com.au
for more details.
Your boats entry fee of $2500 will support one child and their
family through the cancer treatment journey for one year.
Major sponsors
The Regatta for Redkite is a unique way to entertain customers,
reward employees, network at the post-race function. And of
course, enjoy a brilliant afternoons sailing on the harbour!
RegisteR now !
using large volumes of real-time information on freight and
transport, or conducting complex calculations for load and
route optimisation.
Transportation systems of the future

With the role of the Future Logistics Living Lab to drive
collaborations to make logistics more efficient, greener and
safer, there are several intelligent transport system projects
underway, according to Dr Glenn Geers, technology director of
infrastructure, transport and logistics at NICTA.
Drivers already experience intelligent transport systems
SAP outlines logistics roadmap through traffic management controls, and the in-vehicle
Supply chain is a key strategic investment area for SAP, with tracking provided by solutions such as FleetWorks take this
a mission to become the worlds best supply chain execution another step forward. Going even further, Geers says, will
provider, and a thought leader in supply chain convergence, see vehicles connected through disparate air interfaces, using
according to Reid. the most appropriate system whether that is via 3G or an
Its supply chain execution platform links the back-end extension of Wi-Fi technology.
ERP system with SAP Transportation Management and SAP The brave new world will be vehicles being able to warn
Extended Warehouse Management, overlaid by SAP Event drivers of impending events such as collisions, and even for
Management to provide track-and-trace capabilities, alerts and vehicles to communicate and take evasive action without driver
exception management. This solution is currently in the ramp- intervention. Similarly, in the freight and logistics area, in the
up phase in Australia. future containers could be imbued with intelligence so they
actually become part of the transport ecosystem.
Whats happening now is that there are a huge number of
SAP SAP Extended sensors that are being deployed, and this ranges from sensors
Transportation Warehouse that are specifically deployed to look at traffic, to social media,
Management Management timetables, and real-time bus and train systems, Geers says.
SAP ERP What you want to do is put that together in some sort of
distributed way. Ideally the traffic system will self-organise
from measurements it is making in real time. Then you have the
SAP Event Management cars thrown into the mix which are all sending and receiving
messages, and so they can all become controlled.
While the technology to facilitate these types of intelligent
Beyond this, SAP is working together with ecosystem transport systems is reasonably well proven, the challenge is
partners such as Trimble to truly extend visibility and decision achieving scale.
support across the supply chain. Even the large trials to date have only focused on a small
We can now provide not only visibility of whats going on number of vehicles, so theyre staged interactions. When you
in the back-end of the business, but also what is happening have multiple six-lane motorways, will it actually work? So
on the road with goods in transit. This is crucial it provides getting the whole short-range communication system to work
a customer service capability which hitherto we have had between the vehicles is certainly critical, Geers says.
difficulty managing, says Reid. It also provides a view for Another challenge is gaining support from transport agencies
compliance, and we can bring all the analytics that are being to build roadside infrastructure necessary for these systems.
stored on in-cab devices back into the SAP Transportation From a logistics perspective, gaining buy-in from all the
Management system and present it on dashboards within the respective parties to actually exchange information is also
solution itself. a challenge, because much of the information required is
Using an end-to-end solution also provides the opportunity to considered proprietary, but Fraunhofer is working on a solution.
achieve process automation and scalability, and having on-road Imagine taking a document which uses invisible ink on the
devices in the mix enables transport operators to obtain real- pages, and you only have the key to a few pages. You can see
time alerts and respond to exceptions as they occur. what you need to see, maybe a page on either side of the one
In line with its broader strategy, SAP is also bringing its you are using, but authorities like the Customs department
mobile capabilities to bear in the transport and logistics space, might have visibility of the entire chain, Geers says.
according to Reid using mobile devices to interact with back- With many of the logistics companies using SAP back-end
end systems through apps providing track-and-trace or freight systems, NICTA is also in talks with SAP about the role it
capabilities. SAPs in-memory technology is also being utilised can play in the exchange of information in this way, as well as
to vastly improve processing response times, especially when leveraging some of its contacts in the area. The independent magazine for SAP professionals

Feature
Technology
Placing your bets on big data

With the variety, volume and velocity of data increasing rapidly, IT executives
are faced with the reality that traditional databases and architecture are simply
not going to cut it any more. So when it comes to big data initiatives, how do
you make the right decisions to achieve the best value? Freya Purnell reports.
The term big data may only have started to gain data initiatives are now being used for the prevention of
momentum a short time ago, but already it is on the financial crime, achieving optimisation through customer
priority list of IT leaders everywhere. insight, and for risk-adjusted portfolio management.
Craig Stires, director of IDCs Asia-Pacific Business
Public sector: While not perhaps driven by the same
Analytics Research, explored the expanding opportunities
competitive pressures, there are more and more use cases
and challenges presented by big data at the IDC Asia-
emerging as governments seek to drive better services for
Pacific Business Analytics Conference recently in Sydney.
citizens. Defence initiatives, projects requiring critical
Why does big data matter so much now? There are two
mass in the areas of power, water, diseases and emergency
things changing the market, according to Stires timing
response, and analysing social media sentiment to gauge
and competitiveness. With any data project, it takes several
citizen reaction to events, are among the projects being
years for data warehousing efforts to bear fruit.
implemented.
By the time organisations that have a big data strategy
Telecommunications: With huge marketing dollars invested
now start to get results, they will have an 18-24 month lead
in reducing customer churn, big data initiatives such as
on competitors, and theyre going to have advantages once
peer influence mapping are helping to provide new insights.
they get that right. The organisations which havent started
now and that will wait until they feel the pressure, they are At the global level, there are several other industries which
going to be getting squeezed, Stires says. are pushing ahead with innovative big data initiatives.
IDC recently surveyed 1000 IT executives across Retail: Particularly in the online space but also for
the Asia-Pacific, covering CFOs, line of business traditional bricks-and-mortar retailing, big data
representatives, and executive IT, and asked what their capabilities offer the potential to not only provide new
top three business priorities were. Across both the IT insights into how and why customers buy, but to intervene
and business functions, these were looking at acquiring in their usual purchasing cycle for example, preventing
new customers and reducing churn, expanding into new purchase abandonment by offering time-sensitive offers, for
markets, and applying innovation to gain competitive example, as well as cross-session shopping basket analysis,
advantage. and premium pricing of advertising.
Manufacturing: In addition to enabling better forecasting
Fast-adopting industries
and supplier and inventory optimisation to reduce holding
Across the Asia-Pacific, there are three key vertical
costs, big data could also assist in identifying preventative
industries that are growing adopters of big data initiatives
maintenance opportunities and therefore, prevent costly
banking and financial services, public sector and
breakdowns.
telecommunications.
Machines are generating huge amounts of data, and a
Banking and financial services: Always a leader in using
analytics and data to drive competitive advantage, big continued on page 30
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Feature
Technology
lot of the time the data is just being used as a measurement need solutions that are going to span analytics and discovery
to work out when you should shut something down. But and data management, and for those infrastructure issues,
whats more interesting is if at that low noise level, you can you need solutions that are going to span data management
start to see trends and patterns that are going to predict a and infrastructure, Stires says.
breakdown is coming, you can do preventative maintenance IDC sees big data as having four key components
ahead of time, Stires says. volume of data, variety of data types, filtering the data of
most value, and velocity of data inputs.
Energy and resources: Of particular relevance in Australia,
big data initiatives could help mining companies obtain Most CIOs are trying to stretch an inflexible budget over
more accurate stockpile valuations forecasts, even in highly as many of these areas as possible, but this involves making
volatile markets. At the other end of the production cycle, constant decisions about what will be sacrificed. As the
social sentiment analysis on the impact of projects similar business adds in ever more areas for the wishlist, the need
to that used by the public sector could help companies to handle more data, handle it faster, handle larger volumes
understand the potential public and community response to and so on, also increases.
a particular development or corporate social responsibility Stires says that where there has been a change in
or PR program. the environment and the ecosystem is that big data
solutions and technologies can now manage more of these
Making the investment requirement simultaneously.
IDC conducted a software survey of 500 Australian So what youre able to do now, which is really different
organisations, asking where they were looking to use big from two years ago, is youre able to handle more data,
data. youre able to handle data faster. Being able to do more
People talk a lot about social, but the reality is the with the budgets youve got is pretty important, Stires
first wave of big data projects are going to be focused on says.
analysis of operations-related data and analysis of machine IDC research has also revealed the biggest challenges
or device data, Stires says. Its not big data in the outside when it comes to big data. In the Australian market, the
world, its big data within the company. People are starting top two are the cost of technology infrastructure and
with what is going to make sense first. looking at what data is relevant, followed by having
Talking to CIOs, there are currently investments being inadequate analytics skills or staff.
made into three different groups of big data-related This comes down to having a stronger business case for
projects: that investment. Just saying were going to do a big data
1. Projects driven by requirements for near real-time initiative is not enough it has to be looking at how we
response, such as customer service, fraud detection, solve business problems, Stires says.
network intrusion, and workflow automation.
2. Projects focused around analytics, using more and better Creating a competitive big data strategy
information to improve the operations of the company, Stires recommends three key actions for big data success.
including customer insights, complex event processing, When selecting a business case, look at the areas where
modelling external and unstructured or semi-structured there is a specific competitive pain, an area where you think
data. you can make a significant competitive difference. Based
3. Projects focused on improving the capacity of on that, you can start to get buy-in from the user group,
infrastructure to cope with big data, covering data you can get support from the IT group, you can start to
centre, private cloud, disaster recovery and data work on funding, you can start to work on measuring it. So
governance. select an initiative tied to competitive goals.
Second, start to build a skills and capabilities roadmap,
The big data solutions available currently can be grouped into
defining what skills, technologies and capabilities will be
four tiers:
needed over time, so that these can resourced adequately.
Solutions Project types
The third factor is choosing solutions focused around
1 Decision support your needs.
Real-time projects
2 Analytics and discovery Just pulling in a piece of infrastructure is not going
Analytic projects to be enough. Having a company that has some ability to
3 Data management span across those four tiers, and help guide you through
4 Infrastructure Infrastructure projects and provide some best practices and blueprints, is going to
make a big difference as well, Stires says.
The decision that you make today and where you
These solutions then need to map over to the technology. start moving is the difference between being able to have
For real-time projects, we look at solutions that are going to that competitive advantage and get that lead or being
span those first few tiers. The areas that involve analytics, we squeezed. The independent magazine for SAP professionals

FEATURE
cloud
Public sector pushing

into the cloud
The possibilities for cloud in the public The last quarter brought news of a significant win for SAP
Australia and in fact, SAP globally in the cloud. NSW
sector are significant, but can the risks Trade and Investment announced that it had signed a three-
and concerns be overcome? A recent year $14.5 million agreement with SAP to consolidate its ERP
system in the cloud, utilising a range of solution including SAP
win by SAP suggests they can be, Business ByDesign, SAP Payroll and cloud consulting services.
and Freya Purnell reports on how The project will involve the transition and consolidation of
the US is embracing cloud whether NSW Trade and Investments legacy ERP system including
16 agencies, totaling over 8500 employees, onto a single
government agencies want to or not. consolidated SAP cloud platform.
On the deal, Deputy Premier and Minister for Trade and
Investment, Andrew Stoner, said that the department and its
agency expects to deliver savings of more than $12.5 million
annually by enabling greater efficiency across the entire
organisation, as well as improve both internal and client
services.
By consolidating the departments ERP systems onto a single
cloud-based platform, we can now focus more of our energies The US experience: driving cloud adoption
on building investment and jobs, and generating a positive from the top
business environment for the State of NSW, Stoner said. Also largely driven by budget cuts, cloud has received a push
SAP Australia president and managing director Andrew in the right direction in the US from the very top, with the
Barkla said the solution would align with both the NSW Obama Government issuing its Cloud First strategy earlier
Governments goals under its Corporate and Shared Services this year.
Reform Program and the recently released 2012 ICT strategy. Under this strategy, the Office of Management and Budget
The deal was a coup for Australia, representing SAPs will require all agencies to include a cloud option when
largest Business ByDesign win to date, and the first cloud evaluating new solutions for IT deployments, and that they
platform win in the Australian public sector. As such, it was
default to cloud where a good option exists. Each agency
the first concrete sign that public sector organisations may see
CIO has been asked to nominate three must move solutions
past the oft-cited security concerns with cloud.
they will push to the cloud and migrate legacy options. The
On the deal, Dr Steve Hodgkinson, research director, IT
aim is to convert up to $20 billion of the current $80 billion
Asia-Pacific for Ovum, says the project will be one to watch
annual IT spend to cloud solutions, and to close down 800
because it is charting new territory in government use of
data centres by 2015. Cost savings from cloud migrations are
cloud services in Australia.
expected to be between 25 and 50 per cent.
The hope is that the multi-tenant architecture and
In other work, the TechAmerica Foundation created
configurability of the SaaS solution will enable the many
the Commission on the Leadership Opportunity in US
agencies within the Trade and Investment portfolio to use it as
Deployment of the Cloud (Cloud 2), which brought together
an efficient and flexible shared service. If this hope is realised,
representatives of 71 cloud providers, cloud users and other
it will be an important proof point for the efficacy of the cloud
businesses involved in enabling cloud deployment, including
services model as an alternative to more traditional in-house
Microsoft, Salesforce.com and SAP. The Commission
shared ICT services arrangements, Hodgkinson says.
was charged with producing recommendations on how
He added that the timing of the project is good for three
governments could adopt cloud solutions and remove
reasons.
Firstly, the benefits and risks of the cloud model are regulatory barriers or policies which might hinder these
becoming better understood and the department has cloud deployments. In addition to a major report outlining
gone into this project with a pragmatic, strategic approach these recommendations, it published a Cloud Buyers Guide
and with its eyes open. Secondly, the maturity of cloud for government (www.cloudbuyersguide.org), which outlines
services is evolving rapidly, particularly with regard to the best practices for cloud procurement.
management of the data sovereignty, record-keeping and Jacqueline Vanacek, SAP vice president and cloud
security requirements necessary to obtain the trust of risk- computing evangelist, was a deputy commissioner on the
averse government executive and procurement officers. Cloud 2 Commission, and says while the Cloud First policy
Thirdly, the crisis of confidence in the ICT capabilities of acts as a rallying cry and single point of focus for the
agencies, particularly in a shared services context, shows no government, cloud initiatives were already underway.
sign of improving. Recent budget cuts mean that it is now Because they are so cash-strapped, many agencies in the
difficult for agency executives to pretend that either the ICT Federal Government have been compelled to look for more
status quo or traditional under-invested in-house approaches cost-effective solutions to do their work. So they have been
to application consolidation and sharing are sustainable, considering different cloud services and deployment models,
Hodgkinson says. Vanacek says. There has been an ongoing emphasis on
Ovum recently investigated the experiences of a variety driving down the cost of IT through a series of steps, starting
of public sector agencies in moving into the cloud (although with data centre consolidation, then migration to the
none were using SAP solutions), and found that despite appropriate cloud deployment models.
concerns about risk and security, cloud services were in The release of draft reference architecture for cloud
reality better, faster, less expensive and less risky than computing from the National Institute of Standards, which
previous ICT projects and solutions. The results were provides a standard for cloud service and deployment
detailed in a report titled Practical Steps to the Cloud for models, has absolutely galvanised the world.
Government Agencies. Thats really excellent to create a starting point from

Agencies that require the highest level of security for
their work will build their own ecosystem of private or
community clouds.
Jacqueline Vanacek, SAP VP and cloud computing
evangelist
which we can have an international dialogue about the where they most benefit, but those agencies with unique
cloud opportunity. I just returned from Kazakhstan, where requirements, as for security, can have their needs met as
I met with government officials to advise on cloud to well via a separate deployment, Vanacek says.
modernise government and stimulate their economy. They And while it may seem like Australia is a long way from
are Central Asias economic powerhouse, who can influence gaining this type of momentum on cloud, research indicates
their entire region via their cloud investment. They are yet otherwise, she says.
another example of the impact cloud can have around the Our sentiment analysis clearly shows Australia as one
world, Vanacek says. [Note: You can read about Vanaceks of the four leading voices in the cloud conversation online.
Kazakhstan experience in her article in Forbes: www.forbes. The independent magazine for SAP professionals
com/sites/sap/2012/09/26/cloud-paves-the-new-silk-road-for-
kazakhstan-in-central-asia/.]
So given this strong push towards cloud, how is the US Case study: Recovery.gov
tackling the common concerns about security and managing
The American Recovery and Reinvestment Act of
risk?
2009 mandated an official US Government website for
To do business with the US Federal Government, there
information sharing to foster greater accountability
are requirements in procurement and security authorisation
and transparency in the use of funds made available
according to the new FedRamp Program. So vendors have
in this Act. It is a public information site where
to develop their business to become approved government
citizens can look up how their tax dollars were spent
solution providers, if theyre not already in compliance,
in the economic stimulus package.
Vanacek says. The state and local governments in the
It was the US Federal Governments first solution to
United States are not quite so bound by those rules; however,
move to the cloud. The Recovery Accountability and
if certain vendors are already compliant with FedRamp, then
Transparency Board (RATB) adopted an Infrastructure-
states are comfortable choosing those vendors.
as-a-Service solution because the cost savings
In addition, selecting the right cloud model for the level of
over an on-premise solution were tremendously
security required by the agencies is also crucial.
compelling. Multiple vendor applications, including
Agencies that require the highest level of security for
SAP BusinessObjects Explorer for business
their work will build their own ecosystem of private or
intelligence tools, and Microsoft SharePoint for
community clouds, Vanacek says. Promotional work or
content management and global data warehouse,
citizen outreach by agencies can be done in the public cloud
were implemented on the Amazon EC2 Cloud to
like that provided by Amazon, because the level of scrutiny
facilitate time-based analysis and reporting. In
for the data is not a concern as it is for the defence-based
addition, advanced geospatial analysis and mapping
agencies.
capabilities were implemented to allow users to
There are some issues with adoption however including
explore their communities of interest for funded
data jurisdiction issues and a mismatch in procurement
initiatives and other attributes like unemployment and
processes.
diversity.
One of the problems is that the procurement process,
Recovery.gov is a benchmark success for
which is fairly labour intensive, doesnt support the ability to
government transparency because it took only
take out your credit card and buy infrastructure on Amazon
22 days to implement from feasibility study
in a matter of minutes. Theres a big gap between the way
to production. And making government more
procurement gets done and the way cloud services can
transparent through public disclosure of budgets and
provide instant IT access, Vanacek says.
funding is a hot topic all over the world, Vanacek
But assuming these challenges can be overcome, what
says.
might the cloud environment look like for government in the
The move to the cloud resulted in both lower IT
US in three to four years?
costs and the ability to add capacity on demand to
Well have a patchwork adoption of cloud across agencies
support fluctuations in user access. The expected
for different kinds of workloads. Im very optimistic about
savings were about $750,000 during the current
the discussion around how to drive economies of scale with a
budget cycle.
standard cloud architecture or a cloud ecosystem. This way,
Source: Cloud Buyers Guide
federal agencies can share resources and leverage standards
TOP 10
2012 Top 10 Most Influential

People in SAP
How we found the 2012 Top 10 Readers of Inside SAP then voted online for the nominee
Now in its fourth year, the Inside SAP Top 10 Most Influential they felt was most influential in each of the three categories.
People in SAP has always sought to identify the top influencers This reader vote accounted for 50 per cent of each nominees
in the SAP ecosystem, as voted by our readership. final score, while the remaining 50 per cent of their score was
To this end, we undertake a multiple-stage process to arrive generated based on a submission by the nominees, covering a
at the Top 10. Through the magazine and www.insidesap.com. range of areas including significant projects undertaken during
au, we called for nominations of those who had been influential
2011, awards or recognition received, community involvement
in the SAP community over the last year, in three categories:
and other achievements demonstrating influence. Our highest
yy Most Influential Community Contributors (for those who
scorers in each category were then named in the Top 10.
contribute to the SAP community through education,
mentoring, technical leadership and so on); We would like to thank all our readers and the nominees for
yy Most Influential Project Leaders (for those working for or on participating in this years awards, and congratulate our 2012
behalf of an SAP customer on SAP projects); and Top 10.
yy Most Influential Partners (for those in the SAP partner The Top 10 was published in the Autumn 2012
community). edition of Inside SAP.
Community Contributors Last year also saw Hawking named as top contributor
Paul Hawking, Victoria University on SCN for the SAP University Alliance Program and as
As SAP Mentor and SAP SAP University Alliance Program Outstanding Academic
academic program director in the for Australia 2011, an award given in recognition of the
School of Management and contribution and leadership Hawking had demonstrated to
Information Systems at Victoria assist Australian universities to incorporate SAP solutions into
University, Paul Hawking is no their curricula.
stranger to our Top 10 Most Kirsten Wade
Influential People list.
With his wealth of knowledge John Moy, Australia Post
around ERP and his growing As SAP user interaction and
list of industry accolades, it is mobility architect at Australia
no surprise that in 2011, SAP Post, during 2011 John Moy
employed Hawking to develop a worked as the SAP development
university curriculum for the new BusinessObjects 4 solution. architect for a new browser-based
In 2011, Hawking also collaborated with fellow Top 10 Point of Sale solution for 4000
member and SAP Mentor Tony de Thomasis to develop a new Australia Post outlets. Yet, despite
NetWeaver-based subject for Victoria University. It was the first the demands of his day job, Moy
time such a subject had been taught anywhere in the world. still managed to find the time to
Hawkings knowledge of both the academic world and SAP become one of the most
afforded him a number of opportunities to present at various influential mobility experts in the
SAP and SAUG events in 2011. Hawking was also instrumental SAP community. For Moy,
in enabling the SAP InnoJam to be conducted in Australia for becoming an SAP Mentor in April 2011 was only the first of
the first time as part of the SAUG Summit 2011. many achievements during the year.
Its easy to forget with his active contribution to the SAP In September 2011, Moy and his fellow team members
community that Hawking is first and foremost an academic. achieved second place in the SAP InnoJam event at SAP TechEd
In addition to his day-to-day teaching responsibilities, he 2011 in Las Vegas for the Do I Know You app. Moy had
continued to promote a number of events designed to give already developed two successful apps since the beginning of
students practical experience with SAP, including the Australian the year the Android apps myHelp for SAP Professionals and
Universities SAP Dashboard Competition and the Supply Chain NetWeaver UberGeek.
Simulation game in 2011, taking these to the next level with Moy also presented at a number of high-profile SAP events
more participants and greater involvement from SAP and in Australia on the topic of mobility. However 2011 was most
industry. importantly the year that firmly established him as one to watch

TOP 10
in the SAP blogosphere. people with cancer and their families.

You spend years consuming this material in various The SAPEF was formed specifically to run the SAP
communities [like the] SAP community just being able to give Ecosystem Regatta for Redkite, with the inaugural event held in
back and actually have people benefit makes you feel good, November last year. It saw over 150 SAP customers, partners,
Moy says. suppliers and professionals come together to compete, network
Anne Widjaja and have fun, but most importantly, raise much-needed funds
for Redkite.
Tony de Thomasis, Acclimation Certainly for year one, we exceeded the expectations of
Gaining inspiration from the what we were looking to achieve, Everett says. The inputs
2000 movie Pay It Forward, a and feedback we got from the SAP ecosystem reflected the
movie about doing good deeds for benefits of the work we did in terms of actually raising $35,000,
other people and then seeing which was a lot more than anticipated.
those deeds multiply, Tony de Our target this year is to actually double our revenue figures
Thomasis spent most of 2011 to $70,000 for Redkite, and double the number of boats from
adopting the concept to help 15 to 30, Everett says.
university students secure jobs Pulling together such strong support for a good cause is
upon graduation, in addition to complementary to Everetts day job, providing recruitment
his day job as SAP NetWeaver solutions in areas including SAP and business intelligence. 2011
practice lead at Acclimation. was an equally successful year for Everjoy.
At Victoria University, de Everjoy Consulting is continuing to achieve 100 per cent
Thomasis lectures and mentors fifth-year Masters students in growth and we are reaching new markets constantly, which is
SAP. Mentoring hasnt just been beneficial for the students, it helping us to expand rapidly, he says.
has also opened the door to new opportunities for de Thomasis. Kirsten Wade
Its amazing when you pay something forward how many
strange things come your way, he says. I ended up getting Project Leaders
picked to go to SAPPHIRE NOW in Orlando and I took Jennifer Vasseleu, NSW Government Department of
the story of the course that I was doing to the Influencers Finance and Services
Summit. They have a little get-together with some of the major Whether it was implementing
influencers in the new SAP ecosystem and I found myself telling SAP systems at Taronga Zoo, or
this story to [SAP founder] Hasso Plattner. providing IT services for financial
De Thomasis presented at the SAP Run Better tour in New and HR/payroll transactions in
York and at SAP TechEd in Las Vegas, as well as numerous NSW Government agencies,
SAUG and SAP events in Brisbane, Sydney and Melbourne, and Jennifer Vasseleu has thoroughly
was part of the winning team for the first Innojam in Sydney. enjoyed the projects she has been
De Thomasis also stresses the importance of maintaining involved in.
hands-on experience in new SAP technology. He was able to Beginning her career in HR
run the first Solution Manager 7.1 course in Australia, and and rising through the ranks
during the year, created Solution Manager roadmaps for over to senior corporate services
20 companies in Australia and New Zealand. roles, Vasseleu was nominated
Kirsten Wade for our Top 10 this year for leading the SAP team for the
implementation of the ServiceFirst SAP system for a number of
Adrian Everett, Everjoy Consulting years, resulting in a shared service system that supports over
If being the director of SAP 30,000 people across multiple NSW Government agencies.
recruiting specialist Everjoy As business development manager for ServiceFirst, a shared
Consulting wasnt keeping Adrian services provider within the NSW Department of Finance and
Everett busy enough, his Services, Vasseleu moved 12 agencies from various HR/payroll
volunteer work for the SAP and financial systems to SAP over the last year.
Ecosystem Foundation (SAPEF) In addition to building and rolling out the systems, there is
certainly will. a significant change management effort associated with such a
In 2011, Everett founded and significant program of work.
launched SAPEF, together with a To assist with a successful transition, Vasseleu has focused on
number of the representatives of educating new users to ensure they are ready and willing to use
the ecosystem, as a not-for-profit the new tools.
organisation providing these Also critical has been taking the time to understand the needs
companies with a unique opportunity to achieve their corporate of different agencies essential to deliver an efficient solution
responsibility goals by raising funds and awareness for Redkite, that gives customers immediate benefits.
a charity focused on providing support for children and young During 2011, Vasseleu has also contributed to growing the
TOP 10
SAP expertise within ServiceFirst. She has mentored project John Ansley, Linfox Logistics
managers in the ServiceFirst Enterprise Program Management The Linfox Logistics business
Office, guiding them through SAP transition projects. She operates more than 3.2 million
also conducted Introduction to SAP workshops for a number square metres of warehousing
of government agencies transitioning to a new system. and nearly 5000 vehicles across
Internally, her achievements were recently recognised with two 10 countries. More than 18,500
ServiceFirst Staff Recognition Awards, for Responsibility and people are involved in delivering
Collaboration. supply chain solutions to
Freya Purnell customers. As you might
imagine, technology is a critical
Rebecca Hanna, Australian Government Department of part of running these operations
Infrastructure and Transport seamlessly, and John Ansley is
Government has been a strong the man in charge.
sector for SAP in recent years, Ansley joined Linfox in 2009 with a wealth of information
and Rebecca Hanna has been technology experience, having worked at BHP, SAP, EMC, Rio
involved in driving some key Tinto and Roche Pharmaceuticals, and is currently the president
projects in several large of supply chain solutions and chief information officer for
departments. Linfox Logistics.
Hanna spent most of 2011 at The role of SAP at Linfox has come a long way since it was
the Department of Education, initially used in the back office areas of the company for the
Employment and Workplace first time 13 years ago.
Relations (DEEWR), where she Its expanded now to be our major platform for both
was responsible for growing transport and warehousing, Ansley says. Linfox has had, on
and developing its SAP Human average, a new go-live on an SAP solution every month for the
Capital Management (HCM) solutions. last two years. This has helped provide solutions to many of
This included implementing Performance and Development our multinational customers.
Management solutions, a Career Development Framework Linfox continues to strive to find new ways forward for the
solution for IT specialists, and the analysis phase of a transport and logistics industry. Under the guidance of Ansley,
departmental Enterprise Learning solution. Linfox joined with a wide array of fellow industry partners and
Then in September 2011, she moved to the role of director founding members SAP and NICTA, to form the SAP Logistics
of the SAP design, development and support team at the Living Lab. Opened in 2011, the Living Lab is dedicated to
Department of Infrastructure and Transport, where two creating new information technology for the transport and
major implementations are underway a performance logistics industry, and is the only one of its kind worldwide.
management solution and the SAP BusinessObjects Disclosure Ansley and his team have also created a three-year SAP-
Management solution. centric strategy to bring together many SAP and partner
Our organisation is the first in the public sector to use products. These products include SAP BusinessObjects, SAP
Disclosure Management, Hanna says, adding that being at TM9, SAP eWM, Ortec SCM, SNET Safety Suite, SAP HANA,
this leading edge can be a bit daunting, with no other agency SAP BW and SAP ECC6.0.
to share information or experiences with. Ansley draws on his knowledge of SAP in his role as one of
Theres that fear of being caught somewhere between the four Steering Committee members on the Australian SAP CIO
sales pitch and the reality sometimes its quite minimal, Council.
and othertimes it can have a massive impact, she says. Kirsten Wade
Weve been lucky with this implementation, our partner has Partners
paved the way, and SAP has been very helpful and open to Gough Venter, Stream
supporting us. 2011 was all about stepping up
Her move to Infrastructure has involved branching out for Gough Venter and Stream.
from just focusing on HCM to managing all aspects of a Venter, who is the Stream
departments SAP solutions. director of consulting services,
Many in the SAP user community would also know led a team to secure a four-
Hanna from the SAP Australian User Group. She served as a year support contract for
committee member for five years and as secretary for two years. the Australian Broadcasting
While she has stepped down from the committee, she Corporation (ABC).
remains involved with the SAUG as the HR Public Sector Winning the contract showed
Special Interest Group lead. how Stream could take on the
Its quite a challenging role, but incredibly rewarding when big names when tendering in
all the pieces fall into place, Hanna says. large enterprise. Venter says, I
Freya Purnell spearheaded the bid and then had to wear multiple hats, firstly

TOP 10
being the bid manager, then the account manager and support and the launch of SAP Business All-in-One implementation
manager. Having an amazing team at Stream to support me capability in New Zealand. Oxygen was granted SAP Partner
made all the difference. Centre of Expertise status for SAP BusinessObjects solutions
The ABC, together with Stream, was awarded the SAP across Australia and New Zealand, and became the local
Customer Award of Excellence for Best SAP NetWeaver Project representative of the United Value Added Reseller Alliance.
in 2011. Oxygen also maintained its activities in the ecosystem
Other projects during the year included a large program in through sponsorship and support of the SAP Australian User
the mining industry in partnership with PwC, involving 14 Group and the Mastering SAP series of events with Eventful
Stream consultants and an innovative approach to mobility. In Management, and became a founding member of the SAP
2011, Stream also worked on further developing its support Ecosystem Foundation.
practices and processes, in tandem with achieving Gold The Ecosystem Regatta was a good example of the
Partner status with SAP. community starting to work together, and trying to put
Venter puts Streams success over the last year down to a something back as well, and Im hoping that we will see more
focus on growing its capabilities. of that over the next couple of years, Dickinson says.
Weve always had smaller support contracts that we could Anne Widjaja and Freya Purnell
manage on a case-by-case basis, but now, to get to this scale, Note: Since the Top 10 was published, Stuart Dickinson was
we had to actually put ourselves in a position where we didnt named CEO of Oxygen.
just manage support in an isolated way, we had to do it as a
process, he says.
Iain Macleod, CSC
Learning from its experience with the ABC and other
As CSCs ERP solutions director,
support accounts, Stream has since hired some key staff and
Iain Macleod has overseen a shift
most recently a national support manager to allow people to
by its SAP practice to become a
have a clear focus rather than wearing too many hats. With
strong player in the government
the more structured approach, Stream is expanding its regional
sector, particularly in the area of
offices with some recent big wins in Queensland.
defence. During 2011, CSC won
Kirsten Wade
some major projects in this area,
Note: Since the Top 10 was announced in March 2012, Stream
which it will be working on
was acquired by Oxygen Business Solutions.
during 2012 and beyond, with
Macleod heavily involved in
Stuart Dickinson, Oxygen Business Solutions
securing these deals.
As Oxygen Business Solutions
Another highlight for Macleod has been achieving wider
general manager consulting
engagement and coverage in the natural resources market,
and solutions, Stuart Dickinson
particularly in oil and gas.
leads its team of 150 SAP
On the agenda in 2011 for the CSC SAP practice were projects
consultants based around the
at INPEX, Superpartners, the Department of Foreign Affairs and
country.
Trade, and Woodside, which included a mobility project.
In 2011, Oxygen was rewarded
While Macleod says Australias two-speed economy is
for its innovative work at the SAP
affecting the SAP market as well as the rest of the economy, CSC
Customer Awards of Excellence,
is in something of a sweet spot, with its strengths in government
taking out the title of Best SAP
and natural resources sectors still travelling in the fast lane.
CRM for its Integria Healthcare
Government are big investors in the next generation of
project, and Best SAP ERP with
business solutions, and in the SAP ecosystem we are seeing the
Channel for its work with Pacific Hydro. Among other projects
benefit of that investment, Macleod says.
during 2011 were an SAP Business All-in-One implementation
In natural resources, exploration is ramping up around
at Trility, a graphical works scheduler implementation at
natural gas and coal seam gas, while commodity prices for coal
Newcrest and an Amcor technical upgrade to ECC6.0. The
and iron ore are making these operations more profitable.
company now has 12 awards to its name, and Dickinson
Theres a huge investment in new mines and infrastructure,
couldnt be more pleased with its success over the last year.
and improving what is already there. The natural flipside is that
Delivering a number of successful projects and getting our
it translates into IT spend, because systems underpin all that.
customers recognised through the SAP rewards process has
For its part, CSC kept pace with these changes with a
been particularly satisfying, as has been continuing to drive
number of launches in 2011 Infrastructure Utility for cloud
our practice and add great team members to the organisation,
in support of SAP solutions, built on Vblock Infrastructure
so we will continue to grow and build, Dickinson says.
Platforms from the Virtual Computing Environment Company,
Oxygen has also kept up with the rapid pace of change in
and a Mobility Solution Gallery that leverages the Sybase
SAP by launching several new capabilities during the year,
Unwired Platform.
including a technology partnership with Sybase Australia,
Freya Purnell
the release of hosted cloud solution Oxygen on Demand,
FEATURE
Analytics
Mastering SAP Visual

Intelligence
In this excerpt from his book, David McAmis discusses the move from BI to
analytics, and the key workflow steps when using SAP Visual Intelligence.
There is an old saying that the only constant is change and ad-hoc reporting, operational reports and dashboards.
that is certainly true for business intelligence (BI). From the SAP Visual Intelligence is a revolutionary new data
very first green bar reports off mainframe data to mobile discovery tool that can be used to acquire, manipulate and
BI applications running off in-memory data stores, there merge data sources without any back-end ETL, database
has been tremendous change over the past three decades. development or scripting. Supporting this new breed of
Recently, there has been a shift to move away from information worker, Visual Intelligence enables data
business intelligence into analytics. To me, the difference analysts to pull together disparate data sources and produce
between the two is that with business intelligence, stunning visualisations and data sets, which can then be
organisations looked to turn raw data into decision- shared with others, including writing the data back to SAP
making information that they disseminated through the HANA. This data can then be leveraged by the entire SAP
organisation. BusinessObjects product suite, so users can create ad-hoc
With analytics, organisations are looking to discover and operational reports from this data set.
meaningful patterns in that data, and use it to help improve When using SAP Visual Intelligence, the workflow for
their performance. There are many examples of where this data analysts has four steps: Acquire, Enrich, Visualise and
analytic thinking is coming into play. In the private sector, Share.
companies are looking to improve profitability and reduce
Acquiring data
costs, while in the public sector, for example, hospitals Visual Intelligence can acquire data from a variety of
may be looking for ways to provide better care and reduce sources, allowing you to bring in multiple data sources
delivery costs. from:
This new wave of analytics has also given rise to a new yy SAP HANA
breed of information worker the Data Analyst 2.0. Up
until now, data analysts would normally take multiple data yy SAP BusinessObjects universes
sets (delivered through a BI solution or exported directly yy Microsoft Excel files
from the source system) and dump them into Microsoft
Excel for further analysis. This scenario is played over and yy CSV files, and
over each day, in organisations both small and large. yy Relational databases (Sybase, Oracle, SQL Server,
This is often referred to as Excel hell and forces the Teradata and so on).
data analyst into a role where they the majority of their
time exporting data and manually updating spreadsheets. Enriching data
The other limiting feature is that the data that is available Once you have acquired a data set, the process of enriching
is normally delivered through existing reports or export data starts with defining the semantic elements in the
capabilities, so their view of an organisations data is data. Semantic elements may include measures as well as
limited to what has been made available to them. time and geographic hierarchies. Visual Intelligence can
With the shift to analytics, data analysts are looking automatically detect these semantic elements or you can
for a better set of software tools to help them with data create them yourself.
discovery, data enrichment and more. And in the market, You can also extend your data set by creating formulas
there are a number of point solution vendors who have and using the built-in functions that are included with SAP
created tools to try and capture this segment of the market. Visual Intelligence. Unlike other reporting tools, Visual
Vendors like QlikView, Tableau, and so on have created Intelligence takes this enrichment a step further and allows
tools to aid the new Data Analyst 2.0 to combine multiple you to manipulate the data set. For example, you may to
data sets, enrich the data and visualise the results. create a custom grouping for products, or do a search-
The only problem is that with a point solution, it is and-replace to change the data (i.e. replace NSW with
difficult to deliver this content to your entire enterprise and Northern Region). You can also merge multiple data sets
even MORE difficult to leverage the enriched data set for together, mashing up data from different data sources into

SAP Visual Intelligence
enables data analysts to
pull together disparate
data sources and produce
stunning visualisations and
data sets...
SAP Visual Intelligence can be used to easily visualise

complex data sets.
one coherent data set.

This manipulation of data is an essential part of the
workflow that a data analyst may have done in the
past, only with Visual Intelligence that manipulated
data set can then be shared with a wider audience to
use for their own analysis and ad-hoc reporting.
Visualising data
If a picture is worth a thousand words, then Visual
Intelligence is worth a million. Using the built-in
charts, geographic maps and tabular visualisations,
you can create multiple visualisations by simply Create geographical hierarchies and visualisations in a
dragging and dropping dimensions and measures. few clicks.
These visualisations can then be viewed as part of the
document, or shared with other users via email or
through SAP Streamworks.
Sharing data sets and visualisations

And finally, when it comes time to share your work,
Visual Intelligence allows you to not only share the
visualisations, but also share the enriched data set
that you have created. You can publish this enriched
data to SAP HANA, which then can be consumed
by the other SAP BusinessObjects tools, including
Web Intelligence, Crystal Reports, BusinessObjects
Dashboards, Explorer and more.
Combine multiple data sets and share the data with other users.
Summary
Using SAP Visual Intelligence, data analysts have
a rich, interactive toolset that allows them to move
beyond Excel hell where they can acquire, enrich and
share data like never before. The independent magazine for SAP professionals
For more information on SAP Visual Intelligence, visit

www.saphanaexperience.com.
David McAmis is technical lead SAP

BusinessObjects for PwC Avantis Information
Systems. Mastering SAP Visual Intelligence by David
McAmis is published by Kuiper Publishing (ISBN
978-0-9807458-9-4). Enrich and manipulate the data to identify key trends.
FEATURE
Automation
Four Quarters to Accounts

Payable Efficiency
The Accounts Payable (AP) department has just installed the latest in technology, along with
a best practice process for managing supplier invoices. Expectations to exceed the business
case are high; executive support is ready to go; behaviours need to change, and AP needs
to make it work. Where do we start and how do we meet the business objectives? Frank
Volckmar outlines a framework for using these new systems to achieve AP efficiency.
On the face of it, using a new, automated AP system looks like a have achieved their goals at different rates, and have consistently
relatively simple exercise. Centralise processing, digitise invoice said they underestimated the amount of change management
content, apply business rules, automatically workflow exceptions, required.
save digital paper trails and evaluate performance against target Achieving 50%+ straight-through invoice processing (STP)
metrics to identify opportunities for further improvement. is the outcome most finance managers are looking for by
Most organisations do well selecting and implementing implementing automation solutions.
software and then struggle with using it well. Leading the Maximising STP requires a combination of factors: a high
changes from old business practices to new processes is percentage of purchase orders to invoices; a culture of continuous
challenging, particularly for first-timers asking for trained AP process improvement within the finance department; optimising
staff and business personnel to adapt. optical character recognition (OCR); pushing suppliers to submit
Finance and AP managers need instruction on how to use the invoices directly to AP by email; and adherence to process rules.
system to maximise organisational efficiency and to drive the The journey to STP only starts once the proper tools are in place
changes through the business. Achieving a respectable return on and the focus must be on learning to use those tools to maximum
investment (ROI) for investing in an automated AP solution, like advantage. OCR and workflow integrated into the companys
any IT solution, takes a combination of leadership, influence, ERP are the right tools. Teaching people how to use them
measurement, process improvement focus, coaching and drive. effectively is the challenge.
The framework outlined in this paper may be executed in The journey generally follows four stages:
four quarters or could be done over eight to 12 quarters. It all 1. Building Accounts Payable capability by structuring AP team
depends on the organisations appetite for change, starting point, roles, metrics and skills to use the new system and focus on
leadership and culture. continuous process improvement. Acquiring these new skills
This framework is based on working with 10-20 leading requires a different team culture and the assumption that
organisations in Australia and New Zealand, each of which the current AP team members are able to adapt has been the
cause of stress and pain for many finance managers. The hard
decisions to move the business forward need to be made to
allow change to happen.
2. Living by the rules happens once the AP department has
confidence in the new system and is comfortable with the

process changes. Its now time to leverage suppliers to drive yy By speaking to Procurement, some suppliers may have an
change within the business by starting to impose the new rules. opportunity to improve terms in exchange for mutual benefit.
3. STP automation is the process of continuing to tighten the The AP department continues to optimise operations by
rules, optimise AP processes and modify workflows based on benchmarking performance, optimising suppliers and tracking
feedback and from the business and learning. It also marks a processing exceptions. Naturally a supportive dialogue with
shift by the AP team from in the process to on the process business managers while these changes are being made needs to
as they start to drive continuous improvement. be maintained and is necessary for identifying and evaluating
4. Fine-tune the process by consolidating changes with all potential improvements to further increase productivity.
stakeholders, sharing successes and setting new targets for
improving AP performance. Third Quarter
All stakeholders should now be abiding by the new process and
Four Quarters to Efficiency systems. The AP team is ready to enable and/or improve levels of
First Quarter STP of invoices. If comfortable, the team should now have the
Focus on building AP capability in using the new system, system only show capture and matching exceptions or errors to
driving process changes and adapting to a culture of continuous AP operators.
improvement once the menial tasks are automated. Invoice rejection practices introduced to suppliers and business
The key activity is redefining AP roles for efficiency. Roles managers earlier in the process should now be enforced. Some
need to be allocated according to skills and attitude, with metrics teams may streamline AP even further by asking suppliers to
adapted to suit. Most teams benchmark weekly performance follow-up directly with delinquent approvers if reminders arent
against invoices processed, invoices in backlog, suppliers effective.
optimised, OCR capture rate, invoice cycle time, approval cycle The AP team now has the benefit of nine months of operating
time and purchase orders completed in advance. Emphasis on experience. In addition, they have detailed information about
particular metrics will change as the team improves and the exceptions (improvement options) to further refine or augment
bottleneck shifts, and they may also differ according to business workflows to suit specialised needs.
issues. The bottom line is metrics need to be tracked weekly and
the team encouraged to implement new approaches to improve Fourth Quarter
results. This may result in changes to roles and the organisational The last quarter of the transformation is dedicated to
structure, so reasonable flexibility is required. consolidating all the process and behavioural changes by
With change comes the need to over-communicate. Suppliers communicating and sharing benefits with stakeholders.
and business managers will have questions and concerns The AP team deserves special recognition for delivering
that need to be addressed and they should be centralised and business outcomes by completely transforming their culture
resourced by AP. Inquiries should be tracked by reason and the from a reactive business component in the process to a proactive,
opportunity used to communicate the benefits of the change. process improvement-driven management team.
Communicate process changes and benefits to suppliers and the The AP team may continue to align resources to better suit
business, along with providing easy-to-follow instructions and the business and start looking further a field for additional
training material, as required. improvement opportunities and setting new targets.
Second Quarter Next Steps

The primary focus shifts to working with suppliers to assist the AP team performance and productivity is greatly impacted by
business in living by the rules. other processes and parts of the business. The next step is to
Trying to drive the change to a strong PO culture is difficult look at these interfaces and improve the adjacent processes. The
through internal influence. It is accomplished much more following options should be considered:
easily by offering suppliers consistent payment performance yy Using a supplier portal to provide a self-help tool for suppliers
in exchange for submitting invoices with purchase order inquiring about invoice status and payment date.
numbers, in a suitable OCR format, and by email. Let your yy Promote the use of purchasing cards (P-cards) for expenditures
suppliers request purchase order information from your business under $3000 to $5000, depending on your business.
managers, rather than trying to force the change top down; its yy Reduce supplier numbers and improve the vendor master data
far easier. management process to ensure all vendor data is correct.
Assuming suppliers have already been advised invoice yy Once the process is running efficiently and supplier
processing performance is being improved, it is now time to relationships are well catered for, the Finance team may start
formally communicate the following: evaluating moving operations to lower cost locations, or
yy Invoices received without purchase orders or containing considering outsourcing options. The independent magazine for SAP professionals
incorrect information will be returned to the vendor.

yy Invoices received by email are received and thus processed This is an extract of ReadSofts white paper on Four Quarters
faster than those received by post. to Accounts Payable Efficiency download the full paper from
yy All invoices should be emailed or posted to Accounts Payable www.readsoft.com.au. Frank Volckmar is Managing Director
addresses, not to business managers, for prompt processing. of ReadSoft Pty Ltd (Australia).
Feature
Learning
Digital evolution
drives the future of SAP learning
SAP training programs must use the advantages brought by digital evolution in
order to engage a new generation of learners, as Lynton Howes writes.
Let me share a story about the first time I taught a room environment) and have a stake in delivering training
of budding SAP users who were aged almost exclusively programs, its critical to be aware of the requirements of
under 25. I had a great set of training materials brief but this group and provide suitable learning offerings, in the
engaging slides, and realistic but not overly-complicated same way that you must if you are catering to a group of
hands-on activities. Shortly after I walked into that more mature users. The key is choice providing learning
room full of excited, boisterous, Generation Y trainees options so that users can gravitate towards those which
and commenced the learning, I sensed that I had to they find most enjoyable and effective.
immediately adapt my delivery style if I was to survive the
day. Almost instantly I noticed that they could not leave The eLearning evolution: good and becoming
their smartphones alone, nor could they resist surfing excellent
the internet whenever there was a spare moment. Yet eLearning materials developed for the large screen
somehow when I questioned them it didnt seem to affect (desktop or laptop) are becoming more powerful and
their learning or recall. They were lightning quick with the widespread learning aids, as software providers compete
system, collectively chatty and relentlessly questioning me to make the development of rich, interactive materials
on topics other groups would typically just accept. easier (and cheaper) to develop. Realistic, natural-sounding
Let me also share some trends. Infographics are in; avatars walk the learner through engaging content which
lengthy descriptions are boring. LMS2.0 is in; the old LMS emulates a personal training experience, and can include
format is dated. HTML5 is in; Flash is soon to be a relic. content branching based on the (real-time) assessed level
Hybrid learning is in; blended learning is old-school. And of the participant, customised feedback, and game-like
mLearning and social media-enabled learning platforms quizzes for effective assessment (which feeds directly
well, theyre just plain new! through to a Learning Management System). For SAP
The digital age is whistling us along at a phenomenal end-user training, the future is very bright for eLearning,
pace, making it hard to believe that most of the technology as most organisations wont be doing away with desktop
we take for granted today was absent 20 years ago. And computers any time soon.
its offering up new tools to dramatically increase the
effectiveness of SAP learning programs just as quickly. The mLearning revolution: a rising star,
This article will explore how these advances translate into despite the challenges
the latest developments in systems learning, and how these In terms of the latest developments and the potential for
can be applied to SAP learning programs to yield optimal widespread adoption, mobile learning is where the real
learning outcomes, and hence maximum success and cost- action is at. The extraordinary advances in mobile devices
effectiveness for the project. in the last 10 years have cemented their place in our
digital future. We are at the very cusp of an mLearning
Different strokes for different folks revolution, due to the ubiquity of mobile devices (that is,
A teaching revolution is happening in our schools and tablets and smartphones), the fact that nearly everyone is
universities, as the recognition that digital natives wearing one at all times, and the huge potential they
those who have spent their entire lives surrounded by bring in terms of functionality. Think of apps for these
all the toys and tools of the digital age actually think, devices, which make use of accelerometers, cameras, eye-
process information, and learn differently (Prensky, tracking, geolocation, and so on, and how the features
2001). They like their information fast and furious, are of todays mobile devices can be imaginatively applied to
prodigious parallel-processors, prefer to scan than focus, learning. They are allowing us to create entirely new ways
and prefer graphics over text (think Instagram, Pinterest of learning. This huge growth potential is the reason why
and infographics). This generation is now entering the software such as Adobe Captivate and Articulate Storyline
workforce in droves, triggering a corporate learning is being rushed to market with new versions which can
revolution, as I experienced first-hand. If youre a digital publish directly to HTLM5 (the latest version of HTML,
immigrant (someone who has adapted to the digital which permits greater interactivity).

Its moving away from the classical push
approach towards a more effective pull
learning styles, and empowering users
to create support content and organise
learning groups themselves.
There are challenges, though not all features of Bringing it all together for maximum benefit
HTML5 are supported by even the most modern browsers. Yet, nothing can enable and empower the learning experience
Apple devices, which represent 35 per cent of the like a great trainer. The technical tools and devices deepen the
smartphone market (Sadauskas, 2012) and 75 per cent of learning experience during delivery, and cultivate the learning
the tablet market (Griffith, 2012), do not support Flash, once the classroom training is complete, but a great SAP trainer
meaning that shockwave (.swf) files, a common publish bridges the gap between people and systems, interprets all the
format from screen capture software, will not work hence information thats out there and contextualises it clearly.
the rush towards HTML5. At Adapt2 Consulting, we believe that there will always be a
Critically, mobile learning content must be created place for human interaction in training, especially SAP training,
for mobile devices it cannot be simply converted from where the learning of particular transactional tasks is typically
eLearning content. From a technical perspective, this is integrated with complicated processes.
due to screen resolution variance, the different interaction Using great trainers and the latest educational tools delivers
methods between mouse clicking and finger-tapping, and more rewarding, engaging, efficient and truly hybrid learning
the size of finger tap areas. More importantly, mobile
experiences, as well as catering for a range of learning styles.
learning is a different learning experience, suited for
This ensures engagement and adoption of the system by users,
shorter sessions which yield small chunks of information,
so that the capital investment delivers a prompt return on
accessed at the moment when it is required. It permits
investment. If you are investing in the latest SAP features,
untethered, anywhere, anytime learning perfect for
such as HANA, portal-based ECC access, mobility solutions,
recapping concepts while waiting for the bus or just-in-time
and BusinessObjects, shouldnt you be looking to complement
quick reference on the job.
that technology with the very latest in learning methods?
Alternatively, you may be looking to run your business as
Social learning: more pull, less push usual training more efficiently. In either case, maximum benefit
While eLearning and mLearning are opening up new
will be realised by those who can adapt to these new tools
possibilities for training effectiveness, there is one key
quickly and effectively. Adapt to the digital evolution.
ingredient missing other people. Informal learning, or
social learning, is about the learning that goes on outside of

formal learning, and involves reading, listening, watching, References
or talking to others. A good example of this is when Griffith, C. (2012, March 20). The Australian/AustralianIT.
you receive an error message when using SAP, and ask a Retrieved from The Australian: http://www.theaustralian.
colleague for help to try to quickly resolve it. If a colleague com.au/australian-it/apple-set-to-maintain-lead-with-new-
is not available, you might Google the error message. The ipad/story-e6frgakx-1226304501543
logical extension of this is to use the new tools available, Prensky, M. (2001). Digital Natives, Digital Immigrants. On
such as wikis (for knowledge bases), Twitter or discussion the Horizon.
forums (for information-sharing and problem-solving), or Sadauskas, A. (2012, May 17). smartcompany/industry.
a dedicated social media platform, such as Elgg, to enable Retrieved from smartcompany: http://www.smartcompany.
a more participative, social and collaborative learning com.au/information-technology/049728-google-android-
ecosystem. New generation Learning Management Systems, captures-half-of-the-australian-smartphone-market-as-
dubbed LMS2.0, which are learner-centric rather than apple-iphone-sales-slip.html
provider-centric, integrate well with the tools mentioned
above. Lynton Howes is a director of Adapt2 Consulting. Together
Its about moving away from the classical push with his business partner, Mari Lambrechts, they have over
approach towards more effective pull learning styles, and 20 years of experience delivering innovative change and
empowering users to create support content and organise training programs for SAP implementations across a diverse
learning groups themselves. When this occurs, user range of organisations and industries. Follow Lynton on
engagement and adoption follow. Twitter at @adapt2consult.
Inside SAP is now on iPad
Download from the App Store today!
For sponsorship and advertising opportunities contact Laura Blackwell on

0412 685 864 or laura@flapjack.com.au

46
SAP case studies

From implementing comprehensive
management platforms to complex data
migration efforts, the case studies in this 50
edition discuss how organisations large and
small are using SAP solutions to achieve their
objectives.
46 EPA Victoria: A platform for modern regulation
49 Frucor Beverages: ASG improves operational

visibility and transparency 52
50 Mercedes-Benz USA: Moving test data into the
fast lane
52 Australand: Boring data migration just what

the property developer ordered
55 Kimberly-Clark: Unifying ERP across nine Asian

countries
56
56 Vale Australia: Extracting value from information
assets
CASE
EPA Victoria STUDY
A platform for modern regulation

Project scope
Scope for Phase 1
yy Customer Service
yy Approvals (licence, RD&D, Works
Approval, 30A)
yy Operations (e.g. inspections, desktop
assessments, remedial notices)
Scope for Phase 2

yy Sanctions
yy Investigations and Prosecutions
yy Landfill Levy
yy Annual Performance Statement for
Licences
yy Approvals (groundwater, audit report,
referrals, waste)
yy Waste Transport Certificates
yy Financial Assurance
The Environment Protection Authority (EPA) Victoria has recently gone live
with the first phase of a major SAP project to support its compliance and
regulatory activities. Freya Purnell reports.
Background information management, with the aim of better aligning
The Environmental Protection Authority (EPA) Victoria EPAs operations to compliance and enforcement activities.
is a statutory authority which reports to the Victorian This would improve its overall productivity internally as
Parliament through the Minister for Environment, well as externally.
Climate Change and Innovation. Its role is to be an SAP ANZ general manager, state and local government,
effective environmental regulator and an influential Kal Marshall, says one of the findings of the Auditor-
authority on environmental impacts. Generals report was that the authority had transferred
In 2010, a report by the Victorian Auditor-General many of its responsibilities to the private sector.
found that poor information practices were hampering the One of the reasons they had given up so much of
agencys compliance and enforcement practices. the regulatory responsibility was that the processes and
Following this report and the appointment of new chief systems they had didnt support the real world that they
executive John Merritt, EPA Victoria embarked on an needed to live in, Marshall says.
organisational reform program focused on transforming EPA Victoria needed new systems to underpin its
the authoritys services, processes, systems and refocused mission, and so conducted an RFI/RFP process,

It is really leveraging our case management capabilities, some
public sector collections and disbursements technology and
pulling all that together into a regulatory reform package.
Kal Marshall, general manager, state and local government, SAP ANZ
with SAP Australia and Extend Technologies selected to due to go live in early 2013.
work on the project. [This phase will cover] how EPA manages relationships
Because the reform program will underpin EPA for the with external parties, how we manage our internal
next 20-30 years, the authority needed to future-proof its planning and monitoring of our regulatory activities, and
processes, and take advantage of the latest technologies well be expanding our compliance activities to include
to gain an integrated and holistic view of its clients, our prosecution process, says Muller.
stakeholders and communities to help deliver on its The SAP solution being implemented integrates with
objectives and improve organisational performance. existing systems, standardises processes and streamlines
SAP CRM was selected as the cornerstone of the operations.
reform program to support EPA Victorias move to being As the EPA evolves, the system will be required to
a modern regulator, according to Carl Muller, EPA evolve as well, and this is where Extend and NTT DATA
Victoria business services reform manager. Groups expertise will come into play, White says.
SAP would provide the tools we need to manage the According to Marshall, the opportunity for the EPA
majority of our core regulatory work and how we interact now arises from a coordination of processes and of
with the community, business and stakeholders, Muller workflow, document management, calendaring, and
says. embedding quality cash management into their processes.
The project was really to review and replace our From SAPs perspective, it is a core system of
existing and ageing systems, to refine the access to
government, as distinct from the traditional SAP strengths
information that is available to us, and integrate our
of the back office of HR, Finance and Payroll.
processes to really improve data and information
This is a very different system for SAP to be involved
management.
in, although we are doing more and more of these. But it is
Max White, managing director of Extend Technologies,
really leveraging our case management capabilities, some
says EPA Victoria selected SAP because of its global track
public sector collections and disbursements technology
record and reference sites, with the new CRM 7 solution
and pulling all that together into a regulatory reform
providing the icing on the cake.
package for the EPA, Marshall says.
This was probably one of the first times it had been
seen and offered in Australia, White says.
Managing the challenges of transformation
The project is a particularly significant change
Phase-by-phase implementation
management and transformation undertaking for the EPA
The solution is based on SAP CRM 7.0 EHP1 with
Investigative Case Management (ICM), Portal, Business Victoria. White says the nature of government, in terms of
Warehouse, BusinessObjects and SAP ERP, and is being a commitment to consultation, brought some challenges
implemented in two phases. The first phase went live at to the project, particularly with the pressures of delivering
the end of July 2012. The SAP CRM solution supports such a comprehensive solution in around 16 months.
EPA in the execution of its duties and centres around When youre in such a big transformation project,
customer service, core approvals and licensing, compliance getting outcomes is really the order of the day, rather
inspections and the generation of regulatory notices. than talking about process all the time. That was initially
Our first phase was really putting in the footprint of pretty hard, but we have brought them along, White says.
the SAP CRM tool. It covers how we manage and deliver Both Marshall and White credit the strong engagement
our compliance activities, such as undertaking field of EPA Victorias leadership, particularly CEO John
inspections of a site, and how we respond to pollution Merritt, with the success of the project to date.
events, Muller says. With the way the key stakeholders have embraced the
In the second phase of the project, the solutions system, they now have a wishlist thats fairly long in terms
footprint will be expanded across the organisation. of other functionality that they would want to turn on
This phase will include the implementation of the SAP for their users and for their customers. That will see us
Investigative Case Management module and the expansion continue a very close relationship for many years to come
of EPA Victorias external-facing self-service portal, and is as they take advantage of more functionality, White says.
The Urban Matters initiative
SAP ANZs Kal Marshall says the development
of the EPAs platform for a regulatory framework
also has huge potential to be applied across other
government agencies.
Fundamentally the work of any government
agency that is a regulator is a common set of
practices. We are doing another implementation
at the Department of Primary Industries, and it
is a platform for the regulation of commercial
and recreational fishing, Marshall says. It
fundamentally uses the same technology base as
case management. You can look at health department
inspections, social welfare, there are many different
areas we can apply this technology to.
The project with EPA is part of SAPs Urban Matters
program, an initiative which was launched in May,
with the primary focus to help urban governments
in Australia, state and local governments deliver
better-run cities. Within this strategy, SAP addresses
five key aspects: supporting the fundamentals of
good government; empowering public officials to be
more productive; increasing community engagement
and openness; driving innovation around
government service delivery; and improving urban
Organisational results resilience to help ensure public safety and security.
The capabilities already implemented in the projects first It acknowledges that technology needs to support
phase already represent a significant turnaround for the a much better integrated set of business processes
department. to better serve the new wave of citizens coming
They can now bring up information when they get through, and that when a citizen engages with their
phone calls, state the policy, state the regulations and local government or their state government, they
provide the right information. In terms of user confidence shouldnt really have to identify themselves and fill
and morale in the department, its probably at an all- in forms and write down their name and address
time high, according to the CEO, White says. An EPA because the agency should already know who they
inspector can now be on the road and do a couple of site are, Marshall says.
inspections a day, whereas before they might do one a Under the Urban Matters banner, SAP has started
fortnight. So from a productivity point of view, it is an work with Accenture on implementing a new ERP,
enormous gain simply through automating the processes, asset management and HR/Payroll platform for
and moving all the paperwork into the system. Brisbane City Council, and discussions are underway
From a big picture perspective, the transformation with governments in each state about potential
program will help support EPAs effective and accountable projects in areas such as human services, tax and
environment regulation. urban management, public safety and security, and
Well see an improvement in compliance management, multi-agency situation awareness.
both from licenceholders and EPAs management, and There is a fresh awareness that we are moving
an improvement in environmental issues resolution, so very seriously into the core business of government,
well be able to target our efforts, Muller says. We Marshall says.
should also see an improvement to the service we provide In the future, SAP hopes the Urban Matters
to the community of Victoria, industry and government, initiative will help governments to improve citizens
primarily through improved productivity and increased engagement with them.
confidence. We should really see EPA being able to support It really is that simple. If you walk in the doors
the realisation of a healthy environment for Victoria of a government agency to identify yourself, and
through identifying and targeting environmental risks, and they know who you are, that should provide a very
being able to provide accessible advice to both community different experience for constituents, Marshall
users and industry. says. Fundamentally if you look at government,
While Muller says they are already monitoring the its getting many of the public service people out
benefits realised in the first phase, these broader benefits of the back office and into the front line of service
are expected to accumulate over time. delivery, because if you just look at the EPA example,
I think over time we will see those benefits realised the productivity gains through automating their
in anywhere from six months to a year-plus, after the processes is not one or two times, its five to ten
solution really gets bedded down and people start to times. But its a long and slow process in government
see the benefits of what the solution and the data can in Australia.
provide. The independent magazine for SAP professionals

CASEFrucor
STUDY
Beverages
ASG improves operational visibility

and transparency for Frucor
Frucor Beverages is the market leader in energy drinks in The solution
Australia and New Zealand. It also makes fruit juices, fruit The implementation timeline was tight. Planning began in
drinks, pure waters, sport waters, soft drinks and milk drinks. January 2011, with all four warehouse managers involved and
Frucors Australian operation is a $200 million business ASG providing insights into the WM capabilities. Frucors team
that produces between 80 and 85 different lines and moved was then able to compare current and future processes, confirm
approximately eight million cases of product in 2011. The the blueprint and develop a fixed scope for the project. The final
business operates from four 5000m2 warehouses in Queensland, blueprint was approved in March 2011.
New South Wales, Victoria and Western Australia. Frucor also The plan called for ASG to build and test the system and use
has two warehouses in New Zealand. the Queensland warehouse as a pilot to go live in mid-May. If
this project was successful, the remaining warehouses would be
The challenge converted one by one, with completion in October.
Frucor was already using SAP ERP for routing, goods issuing and Coincidentally, Frucor had also decided to migrate its SAP and
billing in Australia and New Zealand. While its New Zealand business intelligence systems from New Zealand to Australia
warehouses had implemented SAPs Warehousing Module during this timeframe, with the actual migration taking place the
(WM), Frucors Australian warehouses were essentially manual week prior to the first WM conversion.
operations resulting in management lacking full visibility of We understood the risks involved, says Barbara Ciancio,
stock at warehouse level. Frucors SAP project manager. We knew our first warehouse
As Brendan OConnell, Frucors northern logistics manager, would go live in a brand-new environment that may not be
stable, but in the end the WM project was not affected.
says: It was evident that we needed a more robust warehousing
The Queensland implementation took place in mid-May as
system that would allow us to embed strong standardised
scheduled, with no interruption to processing. Staff left on Friday
processes across the country and form a stable platform to
afternoon and returned on Monday to find cut-over completed.
accommodate future growth.
However, it became apparent shortly after the Queensland
Other requirements included: information about shelf-life
implementation that refinements to the picking area were
expiry dates, traceability, the ability to accommodate specific
necessary. ASGs advice was to optimise the picking area by
customer requirements, more accurate stocktaking and greater
splitting it into short-dated stock and long-dated stock.
efficiency. The first decision, however, was to determine which
ASG implemented this change in a mini-cutover in
warehousing system would be best for Australia; whether to
Queensland and incorporated it into the WM for application in
use SAPs WM, as the New Zealand operation had, or opt for
the remaining three warehouses.
a different system that would connect with Frucors SAP ERP The New South Wales implementation took place as
system. scheduled in July 2011. Both Victorian and West Australian
SAPs WM supports warehousing processes by making it implementations were bought forward a month to August and
possible to define and manage complex warehousing structures, September respectively.
optimise material flow using advanced put-away and picking The project was delivered on budget and in a month less than
techniques, and process goods receipts, goods issues and stock the proposed timeline. This meant that we were ready in ample
transfers quickly and easily. time for our peak summer season, Ciancio says.
To ensure work is performed efficiently and at a reasonable
cost, warehouse staff require a simple, easy-to-view control of The benefits
each individual process. SAP WM uses a radio-frequency (RF) OConnell says that the WM system more than delivers on
solution, which provides fast, error-free data communication Frucors wish list.
between the warehouse and the SAP system via RF terminals. Now we have full transparency and visibility across all
Frucor chose to use SAP WM because of its reliability and the our warehouses in Australia and New Zealand. We have
ease of connectivity with the existing ERP system. Rather than strong standardised processes and a strong platform that will
emulate the New Zealand system, Frucor seized the opportunity accommodate future growth, and we now have good shelf-
to develop a brand-new blueprint and implementation for life visibility which allows us to better manage our customer
Australia. requirements, he says. Finally we have a more efficient
After completing a pre-blueprinting exercise and building a warehouse with optimised pick paths, better stock rotation and
business case in order to justify the necessary investment, Frucor space management, and fewer errors in receiving and picking.
invited three companies to tender. It chose ASG Group Limited This, of course, leads to a better stocktake and an increase in
because of its specialised logistics expertise and because it was a general accuracy.
SAP Partner. Frucor was also keen to work with a local company
rather than a large international organisation. This case study is sponsored by ASG Group Limited.
CASE STUDY
Mercedes-Benz
Moving test data into the

fast lane
Mercedes-Benz accelerates projects with required test data and saves 25
man-days annually on QA refreshes with Gold Client Solutions.
Mercedes-Benz USA (MBUSA), headquartered in important because without updated data, developers
Montvale, New Jersey, is responsible for the distribution, would be forced to test in QA instead of DEV, slowing
marketing and customer service for all Mercedes-Benz and down projects. Yet refreshing the entire QA dataset
Maybach products in the United States. MBUSA offers for one project the only option would disrupt other
drivers the most diverse line-up in the luxury segment, projects that had already created their test data and
with 12 model lines ranging from the sporty C-Class to needed the QA environment to remain stable.
the flagship S-Class sedans and the SLS AMG supercar. It was getting cumbersome to do a full refresh
MBUSA is also responsible for the distribution, marketing quarterly, says Tom Lavin, Basis administrator at
and customer service of Mercedes-Benz Sprinter Vans in MBUSA. We had to schedule regular system refreshes
the US. since different developers needed different pieces of
data for testing. We had to perform a full refresh to get
The challenge everyone what they needed.
In 2000, Mercedes-Benz USA implemented SAP Finance The primary issue caused by the refreshes was that
and Controlling, followed in recent years by Parts they took the non-production systems offline for several
Logistics, Materials Management, Sales and Distribution, workdays in the middle of the week, which would
and Production Planning. With five business units running negatively affect ongoing projects. Mercedes-Benz
on two instances of SAP, the environment has become wanted to be able to provide developers with the data
progressively more complex. The total SAP system now they needed for testing on an as-needed basis while
houses two terabytes of data, with pricing tables alone reducing the number of full refreshes required per year.
adding up to 400 million records. The company also wanted to be able to protect version
With as many as 20 independent DEV or new information.
implementations ongoing at any point in time, all with
specific needs for fresh data, quality assurance (QA) The solution
refreshes were performed monthly. The refresh was After thoroughly investigating its options, Mercedes-Benz

Having the ability to get a more stable QA environment was very
valuable to us. We save six to seven man-days worth of time on
each refresh four times a year which adds up to 25 days a year.
Tom Lavin, Basis administrator, Mercedes-Benz USA
determined Gold Client Solutions from Hayes Technology The tool saves time for developers and functional users
Group would best fit its needs, allowing data selection by letting them preserve custom testing data out of QA
on virtually any parameters developers needed between prior to a refresh. Those groups are now able to store
full refreshes. It would also allow the company to keep custom tables before refreshes, and then restore them
costs down by utilising existing infrastructure rather than afterward. Before, the Basis team had to rebuild those
purchasing new servers. custom tables manually.
Another determining factor was Gold Clients ability to Word has gotten out that we can save data for them,
maintain number sequences for entries such as sales data. Lavin says. Its saving a lot of people a lot of time.
If there is a problem in production, normally it can be Gold Client Solutions further reduce the workload on
difficult to recreate it in the QA environment, says Lavin. the Basis team with a feature called Data Snap. Functional
With Gold Client Solutions, we can copy the exact data users can define their own selection criteria, perform the
of the situation in to QA, right down to maintaining data extract from the Production system and load QA or
proper number sequences, and debug it there to discover DEV all on their own.
the source of the problem. When we have a fix, we can
promote it to production with more confidence that weve
The business benefits
resolved the problem.
Gold Client Solutions has helped Mercedes-Benz in several
Implementation took roughly one week, including
areas. Through its ability to pull master data, such as
training Basis team members on using the tool in day-to-
pricing, separately from the individual transactional data,
day scenarios. The Client Construct part of Gold Client
Gold Client has significantly cut the time to deliver the
Solutions allows the company to refresh full master data
data required by some groups. In fact, these groups can
in QA, while Data Echo provides the ability to select more
pull master data in less than an hour using the Gold Client
targeted data for specific purposes.
Solutions Data Snap feature.
When Mercedes-Benz upgraded its Service Parts
Faster problem resolution is realised as the developers
Logistics system, Gold Clients data refresh capabilities
can now copy the erroneous transactional data from the
saved significant manpower. The team was able to build
production system to the DEV or QA environment. The
unit testing clients on the DEV system rather than having
to create a full new QA system. Mercedes-Benz then used application fix can now be tested on exactly the same
Gold Clients intelligent data transfer capabilities to pull data that caused the error in Production. If needed, this
in a months worth of transactional data from production. transactional data can also be quickly reloaded in DEV or
As a result, they were able to perform upgrades and QA as the fix is further refined and tested.
required development while bypassing the need to build a Gold Client Solutions has improved the efficiency and
full-size QA system until they were ready to test. overall time of QA refreshes.
That was a big success story for us, Lavin says. Weve been able to reduce our time from three days
Without Gold Client Solutions, we would have had to to two days on refreshes, and the number of resources
build two test environments, invest in a full-size copy of working on QA refreshes from four down to two, Lavin
the production system and more than double our storage says. We save six to seven man-days worth of time on
requirements, which would have been very costly. each refresh four times a year which adds up to 25
Mercedes-Benz has found other uses for Gold Client days a year.
Solutions as well, such as assisting in efforts to reduce the Having the ability to get a more stable QA
number of transports between DEV and QA. With Gold environment was very valuable to us, Lavin adds. We
Client Solutions, they are able to keep data current in DEV would definitely recommend Gold Client Solutions to
which allows for effective unit testing within DEV. This anyone struggling with similar challenges.
reduced the need to transport all changes to QA just for
unit testing and decreases the number of transports overall. This case study is sponsored by Hayes Technology Group.
CASE
Australand STUDY
Boring data migration:

just what the property developer ordered
When property group Australand switched ERP systems, data migration specialist
BackOffice Associates delivered a Boring Go Live data migration as promised.
In addition to Melbourne, Australand has operations

AT A GLANCE in Sydney, Brisbane, Perth and Adelaide. Along with its
Industry: Property commercial and industrial division, the 600-employee
Business Objectives: business has residential and investment divisions, the latter
Replace ageing and loosely integrated legacy with 70 properties worth $A2.2 billion at the end of 2011.
systems Its a complex business involving numerous trading
Migrate from Timberline ERP system to SAP entities, says Murthy, which requires a robust system that
Carry out custom integration of SAP RE-FX (real can support and grow with the business.
estate management) with CRM Its the nature of the construction industry that you have
Identify issues, and where possible, improve data a number of joint venture partners and have to set up a
quality during the migration process different trading entity for each.
Solution: BackOffice Associates Data Migration
Solution The challenge
Business Outcomes As Australands business grew, its existing IT systems
Boring Go Live data migration achieved in a timely became increasingly fragmented and unstable, so the
manner decision was made to move to SAP.
BackOffice Associates repeatable approach enables We wanted to focus our IT efforts more on improving
multiple dry runs before system go-live business processes and realising associated business benefits,
Graphical view of migrated data highlights rather than just keep the systems running, Murthy says.
formatting issues early in the migration process Migration to the new platform would have been relatively
straightforward as straightforward as ERP projects can be
but this one had complications.
Thrusting skywards in the heart of Melbourne is 357 Collins
When we first started on this project, we realised it wasnt
Street, a commercial building in the throes of refurbishment.
going to be straightforward because there were multiple
The project is being carried out by publicly listed Australand,
sources of data it wasnt a straight conversion from our
one of Australias leading diversified property groups.
existing Timberline ERP system to SAP, Murthy says.
The 357 Collins Street project, which will see the 24-level
There was scope to also include our CRM system and
building refurbished to an A-grade office with lower floor
Cognos reporting system, which contained a lot of additional
retail space, is routine work for Australands commercial and data that had to be migrated.
industrial division, one of three divisions of the company. Ben Samuel, Australands design and data migration lead,
Not so routine for the property developer was a major could see greater potential for problems from the perspective
refurbishment of its IT systems, which involved switching of actually migrating the data to the new SAP system, rather
from an existing ERP platform to SAP. At the heart of that than the implementation of the new SAP system itself.
undertaking was a complex data conversion effort lasting 14 The scope of a migration project is measured by how
months. many legacy systems you need to tap into, Samuel says.
The effectiveness of the chosen data migration solution, The more sources you have to pull data from the more
and expert consulting services provided by BackOffice complex it becomes, and we had more than 20 legacy
Associates, contributed towards the successful data sources.
migration, and in turn, the implementation of the overall In those circumstances, the demands on the data
SAP system at Australand. conversion team are greater than on the ERP consultants.
BackOffice Associates has a proven track record of Maximising the chance of a smooth migration calls for
delivering Boring Go Live data migrations. Australand finding practitioners skilled at both migration as well as
business solutions manager, Anand Murthy, rates the system configuration and implementation.
companys SAP implementation as one of the most highly As it turned out for Australand, an effective team was
successful projects hes been involved with. brought together and the process went as smoothly as they

Having the right data in the right format is as critical as
having the right system in place, and this was one of the most
effective implementations Ive been a part of.
Anand Murthy, business solutions manager, Australand
could have hoped for. SAP because if they felt a business rule was not making
Alongside Samuel, BackOffice Associates assigned one of sense, they could challenge it and say, are you sure about
its senior consultants to take charge of the data migration that, because we have done it differently on other projects.
project, working with a handful of other Australand staff. In addition to its SAP expertise, Samuel credits BackOffice
Associates data reconstruction abilities, and focus on
The solution ensuring the project met its milestones, for its success.
The projects scope was within the usual range undertaken The skills of BackOffice Associates consulting experts
by BackOffice Associates, but one element of the job, helped ensure that our go-live was smooth and without many
integration of SAP RE-FX with SAP CRM, was unique. migration issues.
Australand uses SAP CRM to drive its residential sales, Murthy says BackOffice Associates data migration
and it was essential that SAP RE-FX and CRM work platform was also key to project success, making it simple to
together. But that had never been done before, so we were do multiple data conversion dry runs.
blazing a new trail. The beauty of BackOffice Associates migration
The quality of data the BackOffice experts had to work platform is that you enter all your business rules and
with was mixed. The most challenging were Timberlines transformation rules once and then you can keep repeating
core records of as many as 600 Australand projects, only the transformations you dont have to go back and revisit
about half of which were current. the business rules. That allowed us to do five rounds of data
That data had to be extracted, then validated and cleaned, conversion testing with very little effort, he says.
redundant records culled, and what remained, reformatted Having the right data in the right format is as critical
for usage in SAP. as having the right system in place, and this was one of the
For Samuel, a 10-year SAP veteran, the key to a successful most effective ERP implementations Ive been a part of.
migration is in getting the business rules right. He says The final go-live was boring in other words, just as
BackOffice Associates strength was its familiarity with SAP. BackOffice Associates promised.
It was crucial that the BackOffice consultants understood This case study is sponsored by BackOffice Associates.
Focus on the
Finish Line
Focus. The key component to tangible results.

ASG Group focuses on helping organisations achieve better business
outcomes. With a comprehensive local range of SAP and Business Objects
services, we cut through complexity to deliver measurable performance
improvement. At ASG unrivalled SAP experience and industry knowledge
combines with a practical problem solving approach and flexible
engagement style geared to delivering results day one.
ASG SAP Solutions. The finish line just got closer.
www.asggroupsolutions.com.au/sapsolutions
E info@asggroup.com.au
T +61 2 9026 8512
Strategic Planning Implementation Upgrades Optimisation & Integration Application Managed Services
CASE STUDY
Kimberly-Clark
Unifying ERP across nine

Asian countries SAP modules implemented
Finance and Controlling, Sales and Distribution,
Materials Management, Production Planning,
Kimberly-Clark needed to implement Plant Maintenance, Project Systems, Advanced
Planner and Optimizer, and Business Warehouse.
a complex enterprise resource
planning (ERP) roll-out across nine
Asian countries. Beyond uniting to enable efficiency and synchronisation.
yy Promote the adoption of common processes across Asia.
the ERP platforms and expanding yy Establish Kimberly-Clark as an early adopter of best
business capabilities, broader business practices and technology for competitive
objectives included replacing legacy advantage.
yy Establish Kimberly-Clark as a preferred supplier via
systems and integrating ERP across customer collaboration and superior customer service.
the region to increase efficiency, yy Provide a business platform to drive aggressive top- and
promoting the adoption of common bottom-line growth.
processes, and establishing Kimberly- yy Improve trade promotion efficiency and effectiveness.
yy Enable new distribution channel development.
Clark as an early adopter of best yy Drive supply chain efficiencies.
business practices and technology for yy Provide real-time information for timely, fact-based decision
competitive advantage. support.
Kimberly-Clark markets innovative health and hygiene The solution

products through three consumer products divisions (Adult Lodestone provided consultants in many of the nine markets,
& Feminine Care, Baby & Child Care and Family Care), as well as managing consultants based in Australia. Under
a Professional Division and a Health Care Division. Major the project management of Kimberly-Clark executives,
brands include Kleenex, Wondersoft, Viva, Huggies, the Lodestone consultants worked in a team-lead function
Snugglers, Kotex, Scott, Kleenguard and Tecnol. providing the skilled resources that could mitigate the risk
associated with a large and complex project.
The consultants in most of the markets were local.
The challenge
Consequently, they had first-hand knowledge and
Kimberly-Clarks South and Northern Asian divisions, which
experience with local conditions such as complex regulatory
included operations in China, Hong Kong, India, Indonesia,
requirements. They clearly understood the impact that
Malaysia, Philippines, Singapore, Thailand and Vietnam,
these conditions could have on the implementation of an
used a variety of legacy ERP systems which added layers of
international project, and were able to integrate all local
complexity to doing business in the region. The need was to
requirements into the overall project.
unify the systems, but the great challenge was to be able to do
ThThe Asia-Pacific SAP roll-out project was delivered
it efficiently and successfully within the context of nine very
according to the objectives, and within the allocated time
different business environments, while minimising business frame and budget.
disruption.
The project was viewed as an essential component to
The benefits
support the Kimberly-Clark Global Business Plan and Since its successful go-live in late 2007, the project has delivered:
was managed out of Australia. Lodestone Management yy Improved ability to effectively manage promotion spending
Consultants was engaged to work on the project. yy Driven supply chain efficiencies
yy Improved customer service levels
The business objectives yy Enhanced quality and visibility of business information, and
Critical was to bring the necessary knowledge and expertise to yy Promoted best practices in Kimberly-Clark businesses
the project so that it could be delivered on time and on budget, across Asia.
resulting in the broader business objectives being met, which
were: This case study is sponsored by Lodestone Management
yy Replace legacy systems and integrate ERP across the region Consultants.
CASE STUDY
VALE AUstralia controls
Extracting value from information assets

Mining giant Vale is delivering an
ambitious growth strategy in tough
conditions. Controls Consulting
unlocked their investment in SAP
BW to provide a trusted decision-
support system.
Vale is the second largest mining company in the world.
Headquartered in Rio de Janeiro, Brazil, Vale employs more than
134,000 people and operates in 38 countries worldwide.
Vale is the worlds largest producer of iron ore with record
2nd quarter 2012 output of 80.5Mt. In 2011, Vale posted
outstanding financial results of operating revenue of US$60
and fast query response times.
billion and adjusted EBITDA of US$36 billion.
Vale required an information solution robust enough to ensure
In Australia, Vale is committed to delivering on ambitious
data integrity but flexible enough to meet the demands of a
growth plans to be the second largest coal exporter in the
growing organisation and changing information requirements.
world.
Taking a business-led and user-centric approach to the
transformation, Controls Consulting, in partnership with
The challenge Vale, implemented a number of process, data and technology
Global economic uncertainty, recent falls in commodity prices improvements to the BI solution:
and increasing cost pressures make for challenging conditions in yy Single point of access to information via a Reports Portal.
the mining industry. yy Business metrics framework to ensure common definitions of
To support the growth agenda of the coal business, we needed KPIs across the organisation.
to enable data-driven decision-making. Managing cost, capital yy Presentation layer redesign to simplify report interfaces and
spend and operational performance relies on accurate and timely improve usability.
information, says Marcelo Poly, Coal Business IT Manager. yy Push reporting to post results to inboxes via automated email
To this end, SAPs Business Information Warehouse solution reports.
(SAP BW) was implemented at Vale Australia. However, yy Dashboards and scorecards to provide clear visibility of
following SAP BW go-live in October 2011, Vale Australia faced company performance.
significant challenges with its new corporate reporting solution. yy Self-service reporting capability to empower users to build
Deficiencies in report design and overly complex reporting their own (BYO) query.
tools created barriers to usage. Business end users found reports yy User engagement through a Power-User approach to
difficult to access and complex to use. Information was not champion the technology with the business.
readily available and significant effort was required to extract it.
Many reporting processes remained an exercise in manual data The business results
administration. The BI Transformation Programme at Vale helped unlock the
The situation resulted in poor adoption of SAP BW by the benefits of SAP BW without additional software licences or
business. In spite of the substantial investment, the organisation hardware costs. Leveraging the existing investment, Controls
still relied heavily on spreadsheets for reporting and decision- Consulting was able to:
support. This created issues around data accuracy and integrity. Increase the number of BW users
Increase the BW report usage
The solution Reduce effort required for manual data administration
Vale Australia embarked on a Business Intelligence (BI) Reduce the reliance on spreadsheets, and
Transformation Programme. Given the strategic importance Improve the timeliness and accuracy of information.
of information, there was an imperative to turn the situation The dashboards, web reports, portal and push reporting have
around. Visibility of financial KPIs and operational metrics is improved the accessibility of information. A growing number of
paramount. You cant manage what you cant see, Poly says. BW users and increasing report usage is evidence of the ongoing
Vale chose local BI specialists, Controls Consulting, to deliver success of the programme. But this is just the beginning. We have
the transformation. The credentials of Controls Consulting as a vision for embedding BI in the organisation, enabling a data-
specialists in SAP BI technology, with extensive mining industry driven culture of decision-making at Vale, says Poly.
experience, were decisive in the selection process. In challenging times for the mining industry, SAP BW now
The remit was to transform SAP BW into a trusted provides Vale Australia with a trusted information platform to
information platform. The programme objectives were to ensure grow its business.
the solution provided accurate data, user-friendly reporting tools This case study is sponsored by Controls Consulting.

Inside SAP is now on iPad
Download from the App Store today!
For sponsorship and advertising opportunities contact Laura Blackwell on

0412 685 864 or laura@flapjack.com.au

From BI Strategy
om
egy to to Execution
PwC Avantis combines the best of both worlds the strategic planning and direction from the team at PwC, combined with
the technical delivery of Avantis, the leading SAP BusinessObjects partner in Australia for over a decade. This winning
combination means we can deliver BI and analytics, from strategy to execution.
Business Intelligence Strategy Our expert SAP

Our BI Strategy services are designed to give you a roadmap that you can follow BusinessObjects Services:
to deliver actionable, analytic applications across your entire organisation. Our
services for BI Strategy include an initial design or refresh of your enterprise BI Strategy
BI strategies and roadmaps. We will work with your organisation to define the ETL & Data Warehousing
business needs that are driving BI effort and investment, providing current state
assessments and future state recommendations and roadmaps. Data Quality
Health Checks
Business Intelligence Implementation Server Install & Configuration
Rapid Deployment Solutions
Our BI Implementation services have been designed to implement strategic BI
solutions, without breaking the bank. As a long-standing SAP BusinessObjects BI 4.0 Migration Services
partner, we have helped organisations of all sizes make the most of their BI 4.0 Training Services
investment in SAP BusinessObjects. BI Mobile Development
We offer expert technical training and consulting for SAP BusinessObjects and Report Development
SAP HANA, with a focus on real-world solutions. We believe that BI projects Universe Development
should be delivered in days, not weeks or months and our exclusive RABID Custom application development
methodology (RApid Business Intelligence Delivery) will help deliver real value
to your organisation for less time and money. Dashboard Development
SAP HANA Development
So whether you are looking for a comprehensive BI strategy for your organisation,
Hadoop Hive Integration
help with a new or existing SAP BusinessObjects implementation, or an
innovative solution to your big data problems, PwC Avantis has the skills, Sharepoint Integration
experience and expertise to deliver a solution for you.
SAP Certified Training Partner

Contact us for your BI 4.0 Training Catalogue
Visit us online at www.avantis.com.au

or call our head office on (02) 8404 4133
Copyright 2012 PricewaterhouseCoopers. All rights reserved. PwC refers to PricewaterhouseCoopers, a partnership
formed in Australia, which is a member firm of PricewaterhouseCoopers International Limited, each member firm of which is a
separate legal entity.
SAP service provider profiles

Looking for a partner to assist with your next SAP project? In the following
pages, service providers in the areas of software and solutions, consulting,
application support, hosting, testing and quality management, and change
management outline their capabilities.
y
n
60 Hayes Technology Group
62 Lodestone Management Consultants
63 Wipro Technologies
h 64 ASG Group Limited
65 Systems and People
66 SUSE
67 Esker
s:
68 BackOffice Associates
69 Manhattan Associates
71 ReadSoft
72 Revelation Software Concepts
73 CSC
74 PwC Avantis Information Systems
76 Retarus
77 Harms Consulting
78 Interpro
79 Windsor Business Solutions
80 Compuware Corporation
81 Everjoy Consulting
82 Redback Consulting
83 TIK Consulting
84 Acuity Search
er
ue
COMPANY PROFILES
Hayes Technology Group, Inc.

Founded in 1998, Hayes Technology Group specialises in SAP data
management solutions. Businesses around the world choose Gold Client
Solutions, our selective data copy products and services, to maximise the
value of their investments in SAP. Gold Client Solutions reduces enterprise
storage requirements, improves the quality and availability of test data,
restores development integrity, and helps ensure data security.
Regardless of size or industry, all companies running Gold Client Solutions relieves the costly drain of
SAP face challenges with data implications on the SAP resources, storage and time that is required to manage,
landscape. Our industry-leading product, Gold Client support and secure data across SAP environments. Our
Solutions, encapsulates Hayes core methodology unique data management software allows teams to
to managing SAP data by maximising control and quickly select and copy subsets of only relevant data
flexibility. The innovative approach of Gold Client from production or non-production sources to non-
Solutions dramatically reduces the amount of time and production targets, with options to simultaneously
effort required to provide quality data by eliminating scramble sensitive data and keep data subsets in sync
the need to copy the entire production database to non- across systems.
production environments. Gold Client Solutions can be leveraged in a number of
ways with the benefits realised continually, resonating in
Data innovation change management, testing and landscape optimisation
Hayes Technology Group sets itself apart with its throughout the data life cycle.
extensive data knowledge, proven experience and
unmatched expertise in SAP landscape management. Business value
Founded in 1998, Hayes Technology Group was y y Reduce infrastructure and data maintenance costs
established with the mission to provide top-tier technical
y y Increase efficiency in development, testing, and
consulting services to businesses using SAP. While
training
consulting with some of the largest SAP environments
in the United States, it became painfully apparent that y y Mitigate security and privacy risk
there was a need for alternative system refresh solutions
y y Diminish business disruptions
as SAP projects matured. In 2000, Hayes Technology
Group developed and released Gold Client Solutions, a
Core benefits
faster method and software solution for delivering better,
y y Reduce time and effort to provide data that matches
smaller SAP data across the non-productive landscape.
Since expanding well beyond its foundation to reduce and current production data
copy select ERP data, Gold Client Solutions encompass y y Maintain relevant, secure and accurate data for
data transformation, synchronisation and copying select development, testing and training
data subsets on the most demanding SAP software
y y Eliminate production database copies used to furnish
solutions of ERP, HR, CRM, SRM, GTS and BW.
quality data in non-production environments
Data management, simplified y y Efficiently create and maintain smaller, fully
Businesses must ensure that accurate data is available functional environments containing relevant, accurate
for development, testing, analysis, and training, while business data
still protecting sensitive data. However, creating and
y y Decrease the data footprint of non-production systems
updating non-production systems with good, reliable
data is one of the most difficult challenges to overcome y y Shorten production support, development and test
in an SAP environment. As the size of clients grow, the cycles
functionality of the SAP-delivered client copy process
yy Protect data and manage compliance and regulatory risk
becomes increasingly inefficient, technically impractical,
and expensive. y y Keep data in sync across the supported SAP landscape

COMPANY PROFILES
yy Migrate select business data assets to new can be used in establishing a new SAP system and client
environments allowing the divested entity to operate separately from
the parent organisation.
Key features Through hands-on experience and successes, Hayes
yy Create smaller, fully functional clients composed of Business Data Transfers service offers a strategic process
reduced master and transactional data and best practices to accomplish this highly difficult
challenge that is very manageable and achievable, for
yy Flexible selection methods allow any criteria to
even the most complex SAP environment.
identify data for replication
yy Data is replicated with all relevant data, exactly as it A proven solution
exists in the source Our customers have realised dramatic success with Gold
yy Protect sensitive data at export with extensive, Client Solutions. Here is a quick look at just a few:
extendable transformation rules
y y Mercedes-Benz USA saves 25 man-days annually on
yy Automated export-import of secure flat file transfer refreshes, and avoided the doubling of their storage, a
process full-size production copy and building two additional
yy Simultaneously copy relevant data on multiple SAP test environments.
applications
y y Northrop Grumman surgically exported limited non-
yy Selectively delete unwanted data in non-production classified data from a classified environment to build
systems and test a new protected system.
yy Compare, synchronise SAP repository objects between
environments y y Mentor Graphics reduced system landscape refreshes
by 50 per cent, meets US-EU Safe Harbour privacy
yy No additional system, console or hardware is required
policies, and troubleshoots urgent production issues
yy Available for SAP ERP, BW, HR, CRM, SRM, GTS, without disrupting business.
industry-specific solutions, supporting all modules and
custom tables SAP Certified integration
Gold Client Solutions has achieved SAP Certification
Expert implementation and training by Hayes Certified as powered by SAP NetWeaver . The SAP Integration
Software Engineers is typically completed in only five and Certification Center (SAP ICC) has certified that
days. The efficient process helps businesses quickly meet Gold Client Solutions integrates with SAP NetWeaver
their goals and SAP project timelines. Additionally, Application Server and SAP NetWeaver Business
annual maintenance program provides 24x7 access to our Warehouse based on the ABAP programming language
unparalleled global support. add-on. In addition, Gold Client Solutions has achieved
SAP Solution Manager Ready status.
Data migrations Gold Client Solutions are available for use with SAP
Hayes Technology Group also offers proven data Enterprise Resource Planning (SAP ERP), SAP Business
expertise services for data transfers required for mergers, Information Warehouse (SAP BW), SAP Customer
acquisitions and divestitures. One of the more dynamic, Relationship Management (SAP CRM), SAP Global
complex and valuable applications of Gold Client Trade Services (SAP GTS), SAP Supplier Relationship
Solutions is when a company is divesting a business Management (SAP SRM) and human resources (SAP HR)
entity from an SAP environment. In todays world, it is applications.
common for large corporations to divest or spin-off
specific business units. Due to the integrated nature Hayes Technology Group, Inc. is a global corporation
of SAP, separating business data into two separate headquartered in the United States with a customer
and differentiated SAP systems can present a complex base of over 225 systems around the world. We are an
problem. Independent Software Vendor (ISV) in the SAP ecosystem
Gold Client Solutions conquers this tremendous and provide data solutions for companies, of all sizes and
challenge by allowing the creation of scenarios industries, which use SAP products.
identifying data by company code, sales organisation,
purchase organisation, plant, warehouse, and so E: info@hayestechnology.com
on. Only master and transactionaldata identified W: www.hayestechnology.com
asbelonging to the divested business unit is
surgicallytargeted and exported. The exported data
COMPANY PROFILES
Lodestone Management Consultants

Lodestone is a global management consultancy, committed to designing
and delivering solutions that enable companies to thrive in todays complex
business environment. We help our clients to define the measurable business
benefits that we will achieve together, using our teams of client-focused
consultants, who combine a passion for excellence with strong process and
SAP skills and deep experience of transformational change in their industry.
Originally established in Switzerland in 2005, Lodestone merchant file import, vendor reimbursement, expense posting,
now has offices in 17 countries and over 1000 consultants dispute management and notification, alert and escalation
globally, and counts some of the largest financial services and procedures.
pharmaceutical companies in the world among its clients. Certified in March 2012 by the SAP Integration and
Certification Center, the EMS will be deployed to the
Lodestone Australia customer base via Solution Manager, including all future
With offices in Sydney, Melbourne and Canberra, Lodestone patches and enhancements.
works with both medium to large corporations and a number
of Federal Government agencies to design, develop and
implement solutions delivering measurable business benefits.
EMS features
With a background in management consulting and program yy Web-based claim management and authorisation using the
management, we offer advice to international corporations on latest SAP technology Web Dynpro
devising innovative business operating models, on optimising yy Easy-to-use expense allocation with expense code and cost
processes and on implementing new technologies leveraging object defaults
SAP. yy Use of customisable expense codes to simplify G/L Account
assignment
Our people yy Allocation to any SAP Cost Object, e.g. Cost Centre,
Our people are experienced and innovative with a proven Internal Order, WBS Element
track record of success. At Lodestone we have a passion for yy SAP standard inter-company posting function
excellence; all our consultants strive to deliver beyond the yy Use of Authorisation Groups to notify one or many
expectations of our clients. By acting as their trusted adviser,
authorisers for approval processing
we aim to establish long-term relationships with our clients.
yy Alerts for unallocated items with multiple escalation levels
Dedicated to continuously earn this trust from our clients, we
yy Standard SAP screen customising to show only relevant
deliver the highest possible quality in what we do.
fields specific to your business
One of the main reasons our clients choose Lodestone
is because they know we will provide high-quality, hard- yy BW integration for multi-level reporting
working teams of consultants bringing the right experience to
the table.
Delivering unique solutions: the Lodestone

Expense Management Solution
The Lodestone Expense Management Solution (EMS) is an
SAP certified add-on that streamlines a companys expense
claim process by cutting cost and overhead spent on manual
processing and General Ledger reconciliation. Corporate
charge card processing can be a costly and time-consuming
exercise, often frustrating both the accounts personnel and the
cardholders alike. The Lodestone EMS operates within your
To find out how Lodestone can help your organisation,
SAP environment and is designed to alleviate the pains of your
monthly expense account processing. contact us today.
The EMS is highly configurable and can be implemented
and aligned to your existing accounting and expense business T: 02 8571 8300
processes as well as your customised SAP ERP system. It gives E: info@lodestonemc.com
you the ability to define your own levels of automation around W: www.lodestonemc.com

COMPANY PROFILES
Wipro Technologies
With over $6 billion (financial year 2010-11) in revenues, customers in the region and growing. These customers
904 global clients, 135,000 employees and a growing are being served by a team of 3000+ IT professionals
global presence, Wipro (NYSE: WIT) is amongst the fastest based out of the region from the local delivery centres
growing global IT solutions companies in the world. In in Sydney, Melbourne and Adelaide. The Asia-Pacific
addition to our comprehensive capabilities across domains region contributes to 9 per cent of our overall revenues
and technologies, the primary growth drivers for Wipro and has been the fastest growing geography for Wipro.
have been its commitment to its stakeholders in the areas of This growth is a result of our sharp focus on industry
technology leadership, service delivery quality and process sectors like BFSI, ENU, Telecom, Retail and Services
innovations. backed with a strong track record of successful execution
Wipro is a leading provider of IT services, outsourced and the ability to deliver integrated solutions across
R&D, infrastructure outsourcing, business process various technologies, skill sets and domains. As a part
services and business consulting for customers across of the graduate recruitment program in collaboration
Americas, Europe, Asia, Australia and the Middle East. with Australian Computer Society (ACS) Foundation, the
local hire is at 30 per cent and strongly growing.
Why Wipro?
yy Delivering technology-driven business solutions for the W: www.wipro.com
past 25 years
yy 74 development centres, 900+ clients (with over 150
Fortune 500 customers), 135,000 employees in 54
countries, 70+ nationalities
yy The worlds largest independent R&D services provider
and the worlds largest offshore third party testing
services provider
yy One of the worlds top offshore Indian BPO service
providers and the largest offshore technology
infrastructure management services provider
yy The worlds first PCMM and CMMi Level 5 company,
and the first company outside the USA to receive the
IEEE Software Process Award
Innovation at work
yy A dedicated Innovation Council that funds over 50
projects every year in areas of product, process and
services innovation
yy 50+ Centres of Excellence (CoEs) to develop domain-
specific frameworks and solutions
yy Plug-and-play technology IPs and patents to cut time-
to-market for customers by over 20-25 per cent
yy Factory Model and other collaborative delivery models
for 20-30 per cent reduction in cycle-time from
demand to delivery
yy Platform BPO for quicker solutions deployment,
scalability and transaction-based cost management
For more information, please visit www.wipro.com.
About Wipro ANZ

Wipro ANZ has been one of the key emerging markets
for the organisation for over a decade now. We have
strategic and long-term engagements with over 20+ major
COMPANY PROFILES
ASG Group Limited

ASG is a leading IT business solutions provider in Australia customer focused
and responsive. We match our highly skilled resources with proven solutions,
partnering closely with our clients to help them achieve their goals. While our
clients needs continually change and evolve, our focus remains constant to
continuously adapt and provide the best outcomes for our clients.
About ASG ASG: Delivering best technology usage
ASG Group Limited (ASX: ASZ) is an award-winning for your business
and wholly Australian-owned IT business solutions provider. ASGs proven approach and industry expertise invigorate leading
Established in 1996, the companys goal is to provide SAP solutions to help you manage your business end-to-end from
innovative, high-quality and cost-effective services to its financials (including public sector agencies, trusts and funds
clients. management), human resources, payroll, corporate services,
ASG has built up a wealth of knowledge in the IT services inventory, manufacturing, logistics, product development,
industry covering consulting, professional and managed customer service, sales and marketing.
services, hosted and cloud services. These services are used to Importantly, an ASG SAP solution can also aid organisations
deliver solutions across a wide range of technologies including regulatory, treasury and environmental compliance, as well as
Business Intelligence, Core Business Applications, Middleware providing vital business insights through a robust BI platform.
and Technical and Hardware infrastructure. Committed Our toolkit includes industry best practices which can be
to delivering tangible business outcomes for our customers, adopted as an out of the box solution or be used as a baseline to
ASGs approach is one of inherent flexibility. This, coupled kick-start specific customisation requirements. These toolkits are
with a can do attitude, consistently delivers real results. extended into the BI and mobility domain, giving you access to
The ASG services portfolio is end-to-end, covering on-demand information wherever you are.
everything from strategy and business process design to
performance and service level management, customer
ASG: Value proposition
management, supply chain, enterprise solutions, knowledge
yy ASGs value model is simple we use our expertise,
management, governance structuring, IT architecture,
knowledge, industry based experience and partnership with
information security, organisational change and business
SAP to provide clients a low-cost, low-risk path to business
continuity.
optimisation with measurable outcomes.
ASG is proudly Australian with a national reach through
yy ASGs expertise gives clients a strategic approach to
offices in all major capital cities and over 800 dedicated staff. We
information technology, combining the worlds foremost
pride ourselves on the size and reach of our local footprint and
business software with a proven methodology to deliver faster,
its ability to deliver robust, flexible, customer decision-driven
stronger, more efficient operations.
outcomes in the Australian market.
yy ASGs industry knowledge means our solutions build
efficiency, flexibility and visibility into all aspects of your
ASG: A leading SAP solutions provider
operations, while delivering reduced costs and reduced risk
and Gold SAP Partner with an increased return on investment.
With SAP experience spanning more than 15 years and 100+
yy ASGs industry experience means we have probably
senior consultants, ASG currently delivers some of the leading
already experienced many of your challenges in previous
SAP projects and services for high profile customers
implementations and have identified the quickest path to
in Australia.
business optimisation. Also, with a significant number of
ASG is a SAP Gold Partner, a certified partner of the Run SAP
completed implementations, we are aware of potential pitfalls
methodology and holds accreditations in ERP, BusinessObjects,
and can help clients avoid them before the implementation
SAP Hosting, Maintenance and Support. These SAP partnerships
commences.
provide ASG with a complete end-to-end solution offering.
yy SAP Best Practices, combined with ASGs expertise
We understand our clients needs change and evolve,
and industry knowledge, accelerate the streamlining
thats why our approach is one of inherent flexibility. ASG is
of your business model, making for an easier set-up
more than IT services our focus is business understanding,
and implementation.
enabling your technology investment to match your business
yy ASG clients are industry leaders, giving you access
strategy.
to solution referencability and peer benchmarks.
With strong infrastructure capabilities, ASG delivers the
benefits of various hosting and data centre services, giving T: +61 2 9026 8512
you access to the cloud while keeping your data secure within E: info@asggroup.com.au
Australia. W: www.asggroupsolutions.com.au/sapsolutions
Systems and People
the SAP people specialists
Since 1995, Systems and People have worked exclusively in Our unique SAP service offering encompasses
SAP and the SAP resource industry. @ SAP Recruitment (permanent and contract)
Our team is comprised of experienced SAP, HR and Contractor @ SAP Consulting
Management professionals who collectively have over forty @ SAP Contractor Management
years of industry experience. How we have helped our clients
This is our competitive advantage we have an in-depth @ 1 day to 1 year SAP contract resources in core ECC areas
understanding of SAP technologies; along with the industry and niche skill sets such as BI/BO, CRM, PI, Workflow and
knowledge, skill requirements and cultural competencies WebDynpro
required to support successful SAP implementations. @ Building internal permanent SAP support teams
@ On-hiring overseas SAP specialists via 457 sponsorship
Our extensive experience in the SAP industry means we have @ Contractor management of directly engaged SAP
developed a vast network of the right SAP people to support contractors and entire temporary workforces
our clients. @ Sourcing junior SAP permanent staff with the right attitude
We continuously build on our knowledge of the latest SAP to develop
technologies by being active in the SAP and SAUG community, @ Supplying part-time and ad-hoc SAP support staff to
so we have the best possible understanding of our clients smooth demand peaks
evolving SAP requirements. @ Providing SAP leadership resources for key implementation
projects
We invest in education and technology innovation to deliver @ Providing SAP documentation and training skills to ensure
exceptional services to our clients and candidates. user system adoption
With Melbourne and Sydney offices, Systems and People are @ Supplying SAP ABAP and Basis resources to back-fill for
able to service clients and candidates on a National level. client projects
Unlock the true value of your SAP investment

with the right SAP people
Build your internal SAP expertise with
experienced contract and permanent SAP
resources
Reduce your administration overhead with
a streamlined contractor management and
payroll solution
Systems and People Pty Ltd

t 1300 897 820 f 1300 897 920
admin@systemsandpeople.com.au
www.systemsandpeople.com.au
recruitment consulting contractor management melbourne sydney

SUSE
Established in 1992, SUSE is the
original provider of the enterprise Linux
distribution and the most interoperable
SUSE Linux
platform for mission-critical computing.
With a portfolio centred around SUSE
Enterprise Server. Linux Enterprise, we power thousands
of organisations around the world
The #1 Linux platform across physical, virtual and cloud
for SAP applications. environments.
For more information, please call +61 2 8281 3400 SUSE grew more than threefold after it was acquired by Novell
or email us at Hamish.Miles@suse.com in 2004. Now operating as an independent business unit of The
Attachmate Group, SUSE continues its unwavering focus on the
benefits of open source and the needs of its commercial partners
and customers.
More than 13,000 businesses worldwide rely on SUSE Linux
Enterprise Sever. Enterprise Linux Servers from SUSE are some
of the most versatile, reliable and best supported software
infrastructure solutions available to deliver mission-critical IT
services efficiently and cost effectively.
Designed for mixed IT environments and exclusively
recommended by Microsoft, SAP and VMware, Enterprise Linux
Servers helps you save time and money, increase resource utilisation
and reduce risk.
SUSE Linux Enterprise Server for SAP applications

The only operating system optimised for all SAP software solutions:
yy Faster installation to accelerate time to results.
yy Maximised support to lower cost of operation and
ongoing maintenance.
yy Built in business continuity to protect critical business
operations.
SUSE Linux Enterprise Server for SAP Applications is the only
operating system optimised for all mission-critical SAP software
solutions, including appliances. SUSE Linux Enterprise Server for
SAP Applications is recommended by SAP as a preferred Linux
platform.
SUSE Linux Server for SAP Applications is based on the newest
SUSE Linux Enterprise technology, a highly reliable, scalable,
secure and optimised server operating system that is built to power
physical, virtual and cloud applications. It is validated and certified
by SAP and is therefore uniquely positioned to support SAP
software solutions, including appliances.
SUSE Linux Enterprise Server Priority Support for

SAP applications
Deploy SAP on SUSE Linux Enterprise Server and then get the
enterprise support you need. This exclusive offering enables SAP
customers to receive priority support from both SUSE and SAP.
T: +61 2 8281 3400

E: hamish.miles@suse.com
W: www.suse.com
COMPANY PROFILES
Esker
Esker is the leader in document process automation cloud and control within order to cash and procure to pay
solutions for SAP. Esker solutions include end-to-end business processes ranging from sales order management
order to cash and procure to pay solutions and services. and accounts receivable to purchasing and accounts
Cloud solutions and on-premise software solutions payable.
include: Founded in 1985, Esker operates globally with more than
yy Sales order processing 80,000 customers and millions of licensed users worldwide.
yy Accounts payable automation Since 1997, Esker ANZ has offices in Sydney, Melbourne
yy Accounts receivable and e-voicing and Auckland.
yy E-procurement
yy Enterprise faxing T: (AU) +61 2 8596 5100; (NZ) + 64 9 306 8872
yy Enterprise mail services, and E: info@esker.com.au; info@esker.co.nz
yy Customer Invoice Portal. W: www.esker.com.au; www.esker.co.nz
In Australia and New Zealand, over 1800 companies rely
on Esker.
100+ SAP customers, and 100+ Esker on Demand
customers, including BHP Billiton, OZ Minerals, Newcrest
Mining, Orica, Visy, James Hardie, Bunnings, Tourism
New Zealand, Sony, Sharp, Samsung and many local
subsidiaries of global multinationals run their business on
Esker.
Esker customers achieve significant operational
efficiencies, cost savings and ROI while gaining visibility
COMPANY PROFILES
BackOffice Associates
BackOffice Associates is a worldwide leader in data migration and data
governance solutions, with a concentration on enhancing data quality since
1996. Our range of products and services address the needs of business and
IT users seeking to unlock the value of their data assets. Whether monitoring
ongoing information quality, or executing the most complex migration
and governance initiatives, BackOffice Associates is the clear choice for
customers requiring Business-Ready Data Every Day.
BackOffice Associates ensures success through a unique visibility, take control of global data standards and enjoy
combination of technology, methodology and consultant real-time reporting on trusted data sources for their critical
expertise. These three pillars provide the foundation for business operations and decisions. BackOffice offers a full
solving data migration, data quality and data governance range of solutions for identification and remediation of data
issues for customers across all industries, company sizes quality issues which address the various challenges in a
and project complexities. Sixteen years of experience data quality project as well.
spanning all data objects and process models, coupled
with an ability to analyse both master and operational Data governance
data, uniquely equips BackOffice Associates to deliver BackOffice Associates Data Governance solutions help
Business-Ready Data that eliminates business-process your Centre Of Excellence track metrics on data quality
interruptions. and empower your data stewards to accurately maintain
BackOffice Associates is a global corporation your mission critical data. BackOffice delivers a proven
headquartered in Massachusetts with additional offices in best practice methodology and services with out of box
the US, and local offices in Europe, Asia, India, Australia content for actionable quality control reports and end-to-
and Mexico. Company information is available at end solutions designed for your industry. Unlike solutions
www.boaweb.com. that focus on individual data objects, BackOffice can
deliver a complete governance solution, providing a robust,
Data migration integrated, best practices implementation.
Only BackOffice can bring a powerful combination of
methodology, technology and consultant expertise to Data audit
deliver proven success in data migration. We leverage The goal of a BackOffice Data Audit is to gain an
our experience in several hundred migration projects immediate understanding of your data quality, scope and
with customers in local and global rollouts of their ERP complexity. It will mitigate project and business risk and
solutions. We can employ our library of over 10,000 project delays related to data, by providing fact-based
rich data quality analysis, reporting, connectivity and and measurable results quickly. A rapid analysis of your
transformation elements that help to keep data migration data in relation to your target system and current business
efforts low and make the process easily repeatable. During processes, will allow you to understand the true scope and
the migration, we analyse your data to assure that only challenges driven by real-time analysis.
the legacy data required to run your business is moved
while at the same time improving data quality to eliminate T: 02 9959 9645
any potential business process interruptions that could be E: info@boaweb.com
caused by data issues. W: www.boaweb.com
Data quality
Maintaining a high level of data quality in the post-
migration ERP environment calls for sophisticated data
strategies and best practices for post-migration support.
Companies implementing data quality strategies can
face significant obstacles including insufficient budgets,
unrealistic timeframes and extraordinary demands from
the business. Businesses need to lower costs, achieve global

COMPANY PROFILES
Manhattan Associates Pty Ltd

The Manhattan Difference:
Supply Chain People Thinking Differently about Supply Chain
Manhattan Associates continues to deliver on its 22-year reducing IT complexity and deployment costs. Nimble and
heritage of providing global supply chain excellence to more flexible, SCALE leverages global inventory visibility and
than 1200 customers worldwide that consider supply chain streamlines processes to drive profitability and enhance
optimisation core to their strategic market leadership. overall performance.
Manhattans platform-based supply chain software Manhattan MORE: Manhattans Optimised Roadmap
solution portfolios are designed to deliver both business to Excellence is our comprehensive methodology for
agility and total cost of ownership advantages to customers. delivering customer value through supply-chain-centred
Manhattan SCOPE: Supply Chain Optimisation, people, principles, products, protocols and processes.
Planning through Execution, leverages our Supply Chain We build long-term customer relationships through our
Process Platform (SCPP) to unify the full breadth of the Customer Excellence Lifecycle, which leverages our
supply chain. Manhattan SCOPE enables high degrees of software, expertise and enriched services in a high-
operational insight, performance, agility and optimisation touch cycle of engagement, deployment and adoption for
at a tightly-managed and overall lower total cost of continuous supply chain advancement.
ownership. The platform-based architecture also enables Leading companies use Manhattan solutions, including
combining elements of different solution suites into X-Suite nine of the top 11 retail supply chains, nearly half of the
solutions to address specific supply chain challenges. top 100 motor carriers, seven of the 12 largest 3PLs,
Manhattan SCALE: Supply Chain Architected for nine of Fortunes 25 most admired companies. For more
Logistics Execution, leverages the Microsoft .NET information, please visit www.manh.com.
platform to unify logistics execution functions. With a
familiar, easy-to-use interface thats scaled to fit, ready T: +61 2 9454 5400
to run, Manhattan SCALE is designed to help companies E: anzinfo@manh.com
maximise their supply chain execution speed-to-value by W: www.manh.com
Allow us
to introduce
ourselves
Weve provided you with SAP consulting and technical

services since 2001. Thats a long time in IT years.
All we do is SAP
We help you manage your SAP applications more
efficiently and at a lower cost. But we would say that,
wouldnt we?
We stay ahead of the pack

Anyone can promise you SAP support, but can they
deliver? We can. Plaut is the largest Australian
organisation certified in Run SAP Methodology.
And it shows.
Were a certified Australian SAP Partner

Our on-shore specialist information management,
business, CPAs and HR experts focus on your
business outcomes. Were here to help, here.
Go on, ask our happy clients

Australian Nuclear Science and Technology Organisation,
Air Services Australia, the Department of Immigration
and Citizenship, BHP Billiton, BlueScope Steel,
Johnson & Johnson, The GPT Group, Tomago Aluminium
and Murray Goulburn. Impressed?
+61 (0) 2 9492 5600

We deliver results with SAP. www.plaut.com.au
Fullpage_ad_FINAL.indd 1 6/09/12 9:55 AM

COMPANY PROFILES
ReadSoft
ReadSoft is a global leader in
Accounts Payable and Document
Process Automation, specialising
in automating all document and
request-driven processes for
medium to large enterprises and
Shared Service Centres (SSC).
ReadSoft solutions simplify and automate any transactional ReadSoft solutions consolidate visibility and control of
or business process, from receipt through to capture, data input and approval workflows enabling users and
approval, post and archive. This includes, for instance, administrators to monitor processes, navigate to relevant
tasks associated with receiving and paying invoices, transactions, and easily take on new processes with
receiving or creating purchase orders, master data creation minimal training efforts. This makes it ideal for a Shared
and maintenance, financial posting corrections, and many Services environment where additional business processes
other request and document-driven processes managed by can easily be created and deployed.
a centralised department or SSC. A detailed audit trail provides visibility of the entire
process, from inception through to finalisation, to enable
Areas strict business process governance and control.
ReadSofts solutions have been selected by an
Purchase to Pay Order to Cash impressive range of multinationals seeking to improve
Requisition Customer Order control, efficiency and effectiveness and offer an
Order Confirmation Remittance Advice attractive, measurable return on investment (ROI). With
Delivery Note more than 7,500 customers, including Caltex, Rio Tinto,
Incoming Invoice Intel, Apple, Siemens, Porsche, Kelloggs and Orica,
Payment Approval amongst others, ReadSoft is the solution of choice.
T: +61 2 9929 0676

W: www.readsoft.com.au
Master Data Finance
Vendor Financial Posting
Cost Centre
Profit Centre
GL Account
Asset
9:55 AM
Revelation Software
Concepts
Revelation Software Concepts (RSC) specialises in
simplifying change control for SAP solutions. Since RSC
was founded in 1997, some of the worlds largest companies
have come to rely upon its mature change control solutions.
Its deep expertise and responsive support have made RSC
the leading change control specialist for SAP solution-based
infrastructures around the globe. RSCs change control
software Rev-Trac automates and enforces a complete range
of SAP change control activities and processes. RSCs change
intelligence software Salt monitors change activity and helps
users know the state of change across all SAP systems at all
times. Rev-Trac and Salt are both certified as powered by the
SAP NetWeaver technology platform.
Rev-Trac SAP change control software

Rev-Trac is a powerful, highly configurable, change control
software for change request and transport management in
SAP solutions. Quickly and simply implemented, Rev-Trac
is especially suited to managing extensive SAP landscapes
including those with N and N+1 configuration and those
containing multiple SAP solutions utilising multiple
technology stacks.
Implementing Rev-Trac provides unprecedented control
over each and every change introduced into SAP systems. Its
extensive automation and in-built safety features simplify
SAP project delivery and safeguard production system
stability turning everyday SAP project teams into heroes. For
more information on Rev-Trac and available add-ons, visit
www.xrsc.com.
Salt SAP change intelligence software

Salt change intelligence software for SAP solutions gives
instant visibility into an organisations custom ABAP code
and objects providing up to the minute views into any
system. Comparing object versions, monitoring work in
progress, and even quickly finding specific pieces of code
are just a few examples of Salts powerful functionality. By
monitoring change activity and then providing specific data
to appropriate stakeholders, users can interpret the Salt
data and act quickly to either make improvements or avoid
disaster.
An online Salt test drive system is available, giving 24x7
access to the system for users to fully explore the various Salt
intelligence and analysis applications at ones leisure. Find
out more at www.saltapps.com.
T: +61 3 9955 9700

E: sales@xrsc.com
W: www.xrsc.com
CSC
We offer a broad range of services, from
technology and business consulting to
systems integration and outsourcing.
Our approach
We respect that our customers are unique and your concept of
value will change over time. New conditions will prevail, new
priorities emerge and new technologies will become mainstream
and affordable. Sustaining value, once it is created, is key.
To achieve this, CSC delivers a custom approach specifically
designed with your business in mind. We build flexibility into
our solutions that spans not just processes and software, but
all elements of our service from commercial models to risk
analysis, knowledge management to security.
We are proven industry leaders
For over 50 years, some of the worlds largest organisations have
trusted us to get the job done. In Australia, we are a tier one SAP
Striking
services provider in Natural Resources, Defence, Government,
and Financial Services.
We deliver what we promise, no excuses
We know that organisations rely on our solutions for their
business success. Clients know that, whatever happens, we will do the right balance
everything possible to deliver the agreed SAP solution at the agreed
time so we are supporting the business outcome and objectives.
We have outstanding SAP credentials
In over 70 countries worldwide, CSCs staff deliver innovative
business solutions to help clients realise their ambitions on a daily
basis. Here in Australia, more than 200 staff are dedicated to
delivering consulting and expertise in SAP implementations and
integration, upgrades and application management services. With
access to the global SAP practice via a common CSC SAP Global
Portal Community, staff leverage world-leading capability in SAP
Financials, BI/Analytics, Mobility and specialist architecture
design and build for SAP Netweaver.
yy For the last five years, Gartner has recognised CSC as a leader
and visionary in SAP Application Management Support
(AMS) services and SAP finance sector-specific solutions.
yy For over 25 years, CSC has been a SAP Platinum Partner and
certified globally with SAP as a Hosting Partner, Applications
Management Services Partner and Global Services Partner.
yy Repeatedly awarded the SAP Sapphire Award for Excellence.
yy Global SAP Hosting Certification, Global SAP Application
0912-06
Management Certification, Global SAP Services Partner

Certification, Multiple SAP All-in-One Certifications,
Certified SAP Cloud Services Partner.
yy Domain expertise in Government, Mining, Utilities,
Financial Services, Manufacturing, Insurance, Health and Does your business SAP platform provide the best
other sectors. possible balance of functionality, flexibility and
cost-effectiveness? Is it an essential element of
yy We leverage our SAP-certified ITIL processes, Gartner- your growth strategy or is it limiting your agility
recognised leading incident management capability, catalyst and ability to compete? At CSC we are committed
to delivering expert support and consulting and
methodology, and global SAP certifications for hosting,
maximising value from your existing SAP investments.
services and technology to ensure rapid stabilisation and Share your challenges with us and we will use our
business outcomes. strengths in SAP to ensure you get the balance right.
W: www.csc.com/au/sap Find out more at CSC.COM/AU/SAP
COMPANY PROFILES
PwC Avantis Information Systems

PwC Avantis combines the best of both worlds the strategic planning and
direction from the team at PwC, combined with the technical delivery of
Avantis, the leading SAP BusinessObjects partner in Australia for over a
decade. This winning combination means we can deliver BI and analytics,
from strategy to execution.
BI Strategy Big data problems, real-world solutions

Our BI Strategy services are designed to give you a We also realise that for some classic SAP partners, their
roadmap that you can follow to deliver actionable, analytic experience with different data sources begins and ends
BI applications across your entire organisation. Our with SAP and SAP BW. At PwC Avantis, we believe that
services for BI Strategy include an initial design or refresh SAP is just another data source and that the real value
of your enterprise BI strategies and roadmaps. We will of Business Intelligence comes when you bring ALL of an
work with your organisation to define the business needs organisations disparate data sources together.
that are driving BI effort and investment, providing current Traditionally this would be done in a data mart or data
state assessments and future state recommendations and warehouse, which can increase the cost and time to deliver
roadmaps. a BI solution. We have pioneered the use of Hadoop Hive,
We offer independent advice on BI solutions tailored to SAP HANA and data discovery tools like SAP Visual
your needs and existing environments, with a strategy that Intelligence to deliver innovative big data solutions that
is business led and technology enabled. deliver a consolidated view of your organisations data.
BI Implementation SAP Certified training

Our BI Implementation services have been designed to As one of only two SAP Certified Training Partners in
implement strategic BI solutions, without breaking the Australia for SAP BusinessObjects, we offer all of the SAP
bank. As a long-standing SAP BusinessObjects partner, authorised courses, as well as building our own custom
we have helped organisations of all sizes make the most of courses for new and emerging technologies, and courses
their investment in SAP BusinessObjects. based on your own data and environment.
We offer expert technical training and consulting for We have trained over 6000 students and in addition to
SAP BusinessObjects and SAP HANA, with a focus on providing training to our own customers, we also teach
real-world solutions. We believe that BI projects should be public training courses on behalf of SAP themselves.
delivered in days, not weeks or months and our exclusive Our certified trainers spent the majority of their time
RABID methodology (RApid Business Intelligence implementing SAP BusinessObjects and developing reports,
Delivery) will help deliver real value to your organisation dashboards and mobile solutions they bring this real-
for less time and money. world expertise to every course they teach.
If you are just getting started with SAP BusinessObjects, So whether you are looking for a comprehensive BI
we offer a complete range of services, including Quick strategy for your organisation, help with a new or existing
Start packages which can deploy servers, train your staff SAP BusinessObjects implementation, or an innovative
and start developing reports in under a week. We also work solution to your big data problems, PwC Avantis has the
with organisations to mentor and train their own staff, skills, experience and expertise to deliver a solution for you.
educating them not only on the development tools, but also
the best practices for implementing SAP BusinessObjects. T: 02 8404 4133
Our consultants bring hard-earned expertise to every W: www.avantis.com.au
project and are happy to share their knowledge with your
team.
As an existing SAP BusinessObjects customer, we
can help you migrate to the latest version of SAP
BusinessObjects with minimal impact to your users and
day to day operations. Our Rapid Deployment Solutions
(RDS) for migration and upgrades are fixed price, with no
additional or hidden costs. As part of the migration, well
help you update your administration skills with public,
on-site or one-on-one training, as well as train users with
custom courseware developed using your environment and
reports.
ACUS5
Delivery focus
Acuity Search comprises Alex Gomez, Sam Vargas (Directors) and Shane Morgan (SAP Recruitment Partner). All
three of us have experience recruiting SAP professionals dating back to 2000/2001. This depth of SAP recruitment
experience is second to none in the Australian market. As SAP is the only focus of our business, this allows us
to keep up to date with market trends and identify candidates in niche areas ahead of hiring curves. This can be
invaluable to clients who need new and emerging SAP skills for project work with immediate effect. We understand
the tight timeframes that are associated with hiring programmes and the adverse effect of not attracting the right
resource to a project at the right stage of proceedings.
We have the capacity to provide both contract and permanent resources covering the entire SAP spectrum, ranging
from senior SAP leadership and management right through to SAP graduates. We can provide ad-hoc resources at
short notice or build entire project teams from the ground up.
ROI Our competitive advantage

Due to our transparent view of the SAP market we We have a clean database of over 9000 seasoned SAP
are able to consult on what the value of a particular & BI professionals and Linkedin networks that enable us
SAP resource may be at any one time. Rates/salaries to reach out to over 30 million people globally.
tend to fluctuate greatly in the SAP market based on If the SAP consultant you require exists, we are
demand and shortage of skills. confident we will find them. We save time and effort
Because we are considered experts in our field many by doing confidential background checks up front for
of the candidates that we deal with are happy for candidates that we have not engaged with previously.
us to consult on what their current value is at any This ensures that only quality, reliable resources are
particular time. This allows us to ensure that rates/ presented to our clients.
salaries are not inflated due to over confidence. It is We are passionate about our field and take real
also our aim to purely deal with the very best proven accountability for the work that is entrusted to us by
SAP consultants working on the best projects in our clients. We will provide you with an ethical, up-
Australia. These are consultants who have the focus, front approach to your recruitment and we will always
drive, articulation and professionalism to ensure that strive to achieve positive outcomes for all parties
projects do not drift and that re-work is kept at zero. involved in the recruitment process.
To speak with an SAP recruitment expert today, please call 02 8011 4220
www.acuitysearch.com.au
ACUS5055_Acuity_AD_v2.indd 1 12/09/12 2:18 PM

COMPANY PROFILES
Retarus
Retarus is a leading provider of professional messaging solutions and
has been developing and offering services for electronic corporate
communication since 1992.
The companys portfolio focuses on large and medium- Retarus product highlights
sized corporations. Over 3500 international customers Retarus Communications Services for SAP: Electronic
in various sectors (including Adidas, Allianz, Bayer, document delivery via fax, email, SMS and EDI directly
Continental, Honda and Panasonic) use Retarus messaging from SAP systems. Perfect integration between business
services with absolute confidence every day to transact partners providing seamless data exchange across the
mission critical business documents. entire supply chain as well as the automation of business
From development, consulting, and operations through processes. Highest information quality in your customer
to service and support, Retarus focus is always on supplier network, SAP certified (Unicode-ready and
maximising security, reliability and availability, and Certified for NetWeaver). Market leader, over 1,000 SAP
providing the greatest possible flexibility and efficiency. systems connected worldwide.
More than 250 staff employed at the global headquarters Retarus Managed Email Services: Email for SAP
in Munich and subsidiaries in Australia, Austria, Canada, including disclaimers and digital signature.
France, Italy, Singapore, Spain, Switzerland, UAE, United Retarus Mail-to-fax/Fax-to-email: Optimised workflows,
Kingdom and USA make Retarus core service values digital forwarding of documents. Highly efficient spam and
customer focus, innovation, quality and transparency virus protection, internet security, encryption, archiving
their mission. and compliance features tailored to your needs.
Numerous partnerships and the cooperation with
renowned high-tech companies such as IBM/Lotus, T: +61 2 9959 1931
Microsoft and SAP empower Retarus to offer progressive E: info@au.retarus.com
and optimised business solutions. W: www.retarus.au
Simplify Your Processes Send Communications Directly From SAP!

No Hardware, No Software...Pure Genius!
Adapt your messaging to meet any business process quickly and reliably!
In todays ercely competitive markets, speed and agility are the essence of market
leadership. If you have implemented SAP solutions, you already know how to succeed.
Now the question is how do you improve efciency when communicating with your
clients and prospects? With Retarus SAP Certied Integration, which supports Fax,
Email, SMS and EDI, you will never have to worry again. We are the only SAP Certied
Managed Messaging Provider built to meet the needs of todays demanding
enterprises. Our solution requires no hardware or software and delivers
unlimited scalability. We even provide universal language support so you
can communicate globally, regardless of which SAP module you have
implemented. Contact us today to speak with one of our messaging
experts and take advantage of our free 30 day no-risk trial!
Visit us at the SAUG 40th Plenary and Annual General

Meeting in Sydney 2012 or at: www.retarus.au/sap
AU_Retarus_Communication_Services_SAP_180x131_new.indd 2 10.09.2012 13:55:11

COMPANY PROFILES
Harms Consulting
Our primary objective is to create value through long-term
client partnerships and functioning as our clients trusted advisor.
Harms Consulting is a dynamic, innovative and experienced Harms Consulting serves a number of Real Estate markets
SAP Partner specialising in SAP business software. We are which include Corporate and Commercial Real Estate,
acknowledged throughout the Australian SAP community as Facilities Management, Retail, REIT (Real Estate Investment
the premier SAP Real Estate Management specialist. Trust), Banking, Property Development, Mining, Oil & Gas,
Though we are passionate about developing groundbreaking Industrial, Transport and Government/Public Sectors.
solutions to meet the business needs of our SAP Real Estate
Management clients, this is only one of a number of arrows in SAP Application Management Services
the Harms Consulting quiver. At Harms we understand all organisations face challenges
Harms Consultings foundations are firmly grounded in
of change, increasing technological complexity and
development expertise and system integration; over time
pressure as a result of regulatory demands. Meeting these
solution experts joined our development specialists as well as
pressures with internal staff alone is not always possible
project managers. Today we are a full-service consulting firm,
or cost-effective.
offering all aspects of services for the full SAP software life
Our SAP Application Management Services utilise the
cycle, from planning to building and running the application.
latest tools and methodologies from SAP to maximise the
The Harms team of managers and consultants deliver
innovative solutions to meet client needs. We understand it value of our clients investment in SAP business software by
requires a mix of deep technical knowledge, best-practice reducing total cost of ownership and improving the innovation
business optimisation skills, a clear business strategy, as well cycle. Our certified consultants have a depth of skills to
as time and resources to maximise clients investment in SAP. support your system through well-managed and established
Thats why we begin each engagement by first procedures delivered on and off-site.
understanding the business benefits our clients would like to The flexibility of our model enables us to package services
achieve; our quality frameworks make sure deliverables are and infrastructure to directly support the needs of our clients.
measured against specified business outcomes.
We have grown significantly in recent times and this is SAP Consulting
directly attributable to our ability to attract and retain the Harms provides on-demand consulting service to clients
best people from Australia and internationally. This stems seeking a relationship with an SAP Partner and requiring
from the emphasis we place on human talent development, access to SAP Subject Matter Experts without requiring long-
which has earned Harms a staff retention rate greater than term contractual obligations.
200% of the industry average. Our SAP Consulting Business Unit aligns itself closely with
Our achievements are driven by our company culture and SAP in adopting and promoting new technologies.
values; those we find the most rewarding are our robust
customer references, our high staff retention rate and our
Mobility technologies
track record of groundbreaking solutions and successful
Harms Consulting has been active in the development space
projects.
for more than 15 years and has the hands-on experience to
maximise emerging mobile technologies.
Global Success Story:
Mobility is not just another technology but a strategic
SAP Real Estate Management investment in any organisations future. Embracing the new
Harms Consulting is Australias premier SAP Real Estate
but definitely here to stay mobile technologies can achieve
Management solution provider, implementing Australias first
compelling business benefits.
SAP Flexible Real Estate solution enabling Luxottica Retail to
Our Mobility services include: overview workshops, strategy
cost-effectively manage multiple rental sites and fit-outs.
definition, policy development, device selection, service level
Our consulting team has gained a great deal of experience
as a result of working on national and international SAP Real definition, installation of SUP and Afaria software, creation
Estate Management projects, developing strong skills within of mobile BusinessObjects, application design, development of
the SAP Flexible Real Estate solution, as well as embracing the applications with HTML5, development of native and hybrid
NetWeaver technology. iOS applications and future-proofing.
We employ industry best practices in the property Harms Consulting is an SAP Partner, a Value Added Reseller
solution space to drive efficiencies and business benefits, of SAP business software and an SAP PartnerEdge partner.
creating transparency to critical business processes such as
Portfolio Management, Lease Management, Asset Valuation T: 02 9221 2000
and Depreciation, Space and Move Management and Facilities E: info@harmsconsulting.com
Management. W: www.harmsconsulting.com
Interpro
Australia Pty Ltd
Since the early 1990s, Interpro has been successfully
placing IT professionals in Australia.
Our success is due in part to our experienced account

managers understanding our clients business needs,
industry sectors and technology platforms. Our expert
divisions enable us to deliver a responsive, cost-effective
and personalised service.
INTERPRO ITS THE PEOPLE WE KNOW For the last 15 years, our SAP Recruitment Practice
has been delivering the highest calibre SAP candidates,
Our clients benefit from leveraging our network providing the opportunity for our candidates to work
of over 25,000 SAP professionals. Our market on the most significant SAP projects in Australia.
knowledge has been built over the last 20 years, Our unique SAP Recruitment service offering allows
allowing us to strategically resource their SAP candidates and clients to leverage from the following:
projects and on-going support requirements. yy Our recruitment database that holds over 25,000
pre-qualified SAP professionals
Our national network provides access to the
top SAP employers, providing our candidates yy Market knowledge we have a team deployed in every
with challenging projects and careers. major city in Australia
Contact your local SAP specialist at Interpro to yy Exclusivity model for candidates and clients
find out more about the company, and how we yy Ability to deploy complete SAP project teams quickly
can support you to achieve your goals.
yy Our extensive SAP global network
Visit or scan the links below to view our latest
Candidate testimonial
contract and permanent vacancies
Interpro has restored my faith in recruitment agencies.
Their approach in securing me one of the best and
most suitable positions I have ever had was handled
Office Locations & Contact Details
professionally and efficiently. I have worked for the same
company as a contractor for over a year and that contract
has recently been converted to a permanent position.
ENQUIRE sap@interpro.com.au Interpro is well respected by this company for placing the
correct candidate in the many positions that have been
www.interpro.com.au filled by them. Interpro will be my first choice of agencies.
APPLY http://tinyurl.com/95q3g7n Mark Arbuckle Contractor
Contact Girlie Brotonel and her team to find out more.

T: 02 9283 3555
SYDNEY 02 9283 3555 E: sap@interpro.com.au
W: www.interpro.com.au
Scan with your LinkedIn: au.linkedin.com/in/girlie
MELBOURNE 03 9600 0059 smart phone to
contact us
BRISBANE 07 3220 3693
CANBERRA 02 6169 4150
PERTH 02 9283 3555

COMPANY PROFILES
Windsor Business Solutions

Do you deliver your product, in full, on time, to effort across all business functions where KPIs are designed to
specification and safely? ensure corporate success and are based on the business process
Windsor Business Solutions (WBS) is Australias most practical and strategic plans. Get rid of the silos!
and innovative Integrated Enterprise Asset Management
specialist. Operating nationally, they focus on SAP EAM WBS: The SAP EAM experts
and provide sensible and sustainable end-to-end solutions for Linear Asset Management (LAM), Project and Portfolio
business. Based on industry best practices, effective business Management (PPM), Multi Resources Scheduling (MRS), SAP
processes and many years of experience, solutions from WBS Project Systems (PS), SAP Plant Maintenance (PM) WBS
are actually accepted and used by Operations, Maintenance, are the experts. We are also skilled in FICO, MM and other
Supply and Finance people. Our BEAM audit process finds the modules and our Solution Architects ensure the delivery of
business issues so that WBS can fix them. a well-integrated solution. We were also invited by SAP to
participate in the development of the SAP Mining Best Practices
Our business is building reliable businesses industry solution that was recently released.
We work with you to improve value and the triple bottom line You have a much greater chance of a successful design in
by improving productivity and safety through the superior SAP EAM projects when the SAP functional consultants come
management of physical assets, as WBS couples deep SAP from an engineering or trade background. Ours typically
skills with long industry experience. With many physical assets have extensive experience in Maintenance Management and
requiring substantial investment, our intelligent approach Reliability Engineering. They design sensible solutions based on
considers all aspects of the life of the asset and will align with tried and true industry best practices that work and meet your
your business plan. needs.
Asset Management is more than just software or equipment Play it safe and engage WBS, a SAP Partner whose EAM
maintenance. We work with you to establish processes and consultants are maintenance professionals as well as SAP
systems which allow management throughout the acquisition, Certified Solution Consultants.
installation, operation, maintenance, refurbishment and disposal T: 1300 927 716
of any physical asset and reporting at all stages. Getting your E: partnersolutions@wbss.com.au
product to market requires a cohesive and integrated planning W: www.wbss.com.au
Is downtime costing you?

Optimise Your Uptime with the trusted team at WBS.
Improve Productivity Improve Safety
Improve Profit Improve Sustainability
SAP Strategy Asset Management

Achieving Productivity and Safety through the
Superior Management of Physical Assets.
www.wbss.com.au
Compuware
Corporation
Compuware Corporation is the technology performance
company which provides software, experts and best
practices to enable an organisations most important
Now I can really technologies to perform at their peak by delivering best-in-

class on-premise software, software as a service (SaaS) and
see how my SAP

professional technical services.
As an example, Compuware delivers a strategy designed
transactions perform
to help organisations reduce the total cost of ownership of
SAP deployments by improving application reliability and
performance.
Compuware also helps to proactively reduce risk and
streamline upgrades, new deployments and go live
processes for SAP customers when they deploy new
FROM THE technology or refresh their existing SAP business solutions.
Compuwares unique, automated offerings for SAP
VIEWPOINT solutions enable businesses to maximise the value of
their SAP solutions, especially in regard to upgrade
OF MY USERS implementations, to service pack maintenance and to
delivering high quality, end-user experiences.
The Compuware APM (Application Performance
Management) platform is the industrys leading solution
for optimising the performance, availability and quality of
web, non-web, mobile, streaming and cloud applications.
Driven by end-user experience, Compuwares APM
solution provides visibility into the actual performance
being delivered to SAP users, as well as the supporting
infrastructure, so all parties responsible can prioritise and
isolate problems and resolve issues quickly.
One of its key benefits is that it is the only solution on the
market that can deliver real-user transaction-response times
for all SAP transactions, for all users, all the time, without
SAP runs your business processes, but are they the need to instrument the application or deploy an agent
running at their best? Theres only one way to tell: See on the application infrastructure.
application performance from your users point of view. Compuwares APM solution is flexible and works in
parallel with any existing monitoring deployment for SAP
to provide 24x7 performance and availability coverage. It
Compuware brings unprecedented views of SAP
also has deep-dive analysis capabilities into specific areas
performance with the industrys only solution that starts
of application components to further analyse performance
with the end user. We follow every SAP transaction and problems. The end result is that business and IT operations
user worldwide, in real time. Using a single, unified are enabled to ensure optimal performance, availability and
dashboard, you gain the full visibility needed to deliver usage of SAP solutions.
the nonstop SAP performance and availability your Today, CIOs want to maximise the investments they
users expect and business demands. have made in their strategic SAP solution deployments
by reducing the time and cost associated with going
live. Compuware continues to work with SAP to help
www.compuware.com/sap our joint customers reduce total cost of ownership and
improve the reliability and performance of SAP solution
implementations.
T: 1800 675 720

E: marketing.ap@compuware.com
W: www.compuware.com/sap
COMPANY PROFILES
Everjoy Consulting
Everjoy Consulting is the leading SAP recruitment company Resource planning and scheduling
servicing Australia and New Zealand with an extensive track Everjoy consultants work with you to plan your annual
record in the delivery of recruitment solutions to high-profile headcount against your growth and organisational development
customers in all industries. strategies. We assist you in highlighting peaks, troughs, cyclical
Everjoy Consulting is one of the truly consultative recruitment or skill set difficulties with the ultimate goal of reducing the
agencies, providing tailored recruitment solutions to suit the stress and costs associated with recruitment.
individual needs of our customers and candidates.
With over 15 years experience in resource management
Best practice consulting
and functional consulting within our recruitment team, we
Your Everjoy consultant works with you to provide business
truly know what it is to run an SAP project. We understand
process review and optimisation to ensure that your processes
the importance of high-quality delivery within tight time
comply with industry best practice, allowing you to attract and
constraints. Everjoy has aided consulting organisations in the
retain the best resources available.
delivery of end-to-end implementations, upgrades and business
process re-engineering (BPR).
Through the extensive industry experience of our consultants Employee performance management
and demonstrated track record in delivering superior results We dont disappear after a candidate starts with your
to our clients, Everjoy Consulting currently offers a range of organisation! As an independent party to the employment
services above and beyond the traditional recruitment solution. relationship between a company and its employee, Everjoy
consultants conduct regular reviews with each candidate placed
Our unique Contractor Retention Program in your company. The value to our customers in this independent
Unique to the SAP recruitment industry, Everjoy Consulting and objective performance snapshot is demonstrated by the
has an established Contractor Retention Program (CRP) which ability to mitigate risks before they arise and further ensure
is specifically designed to provide you with the comfort and continuity in your growing team.
security of business continuity while allowing you to utilise the Whether you are looking for the best people, or the best job,
contractor engagement model with comfort. Everjoy Consulting contact Everjoy Consulting today.
actively works to mitigate the risks associated with the retention T: 02 9394 8500
of key resources in your project team. W: www.everjoy.com.au
Is your recruitment
process lost at sea?
Recruitment for Contractors or Permanent SAP
resources can be a very complicated and rocky. With so
many modules, processes and specialisation requirements,
the SAP environment is constantly changing.
Sail out of the storm; discover why so many SAP Vendors

and End Users have partnered with Everjoy Consulting over
the past 8 years. We source the best for their business, right
across Australia. Greenfield, Upgrade, Template-Rollout,
Integration, Production Support or BAU, we understand the
process and your requirements.
+61 2 9394 8500 linkedin.com/company/everjoy-consulting twitter.com/everjoy_consult facebook.com/EverjoyConsulting www.everjoy.com.au

COMPANY PROFILES
Redback Consulting
Redback Consulting is an IT consulting organisation With our hosting infrastructure partners, we are able to
whose primary focus is the provision of implementation, offer facilities up to T4 security certification, scaled to
support and value-added services for Enterprise Resource your business needs.
Planning solutions for the public and private sectors, We have an expanding set of SAP and SuccessFactors
focusing on SAP and SAP-related solutions. accelerator templates, which, when combined with
Our service offering includes Human Resources our services capabilities, can deliver our customers
(SAP HCM and SuccessFactors), Financials, Procurement quality ERP functionality in HCM, Financials,
(SAP SRM and Ariba), CRM/Grants and associated Procurement, CRM and Grants, without the management,
enabling technologies. infrastructure and maintenance overhead, thus reducing
We have a strong solution design capability with a your total cost of ownership.
dedicated solution lab and team dedicated to the provision For more information on our service offerings, or to talk
of bespoke design services for ERP. With offices in to us about how we can assist you to achieve your business
Australia, Singapore and India, we are ready to meet goals and make your strategy reality, contact us today.
any challenge.
T: +61 2 6198 3243
Reducing total cost of ownership E: info@redbackconsulting.com.au
With the reduction in capital budgets, organisations are W: www.redbackconsulting.com.au
increasingly looking at ways to utilise their operational
expenditure for ERP solutions and services.
As well as being an SAP Services Partner, Redback has
attained additional certifications and capability within
managed service and cloud including:
yy SAP Certified in Application Management Services
yy SAP Certified in Hosting Services
yy SuccessFactors Sales Partner
Delivering services and solutions to meet

business critical needs now and in the future
Find out more at www.redbackconsulting.com.au or email info@redbackconsulting.com.au
Real Real
Innovation Commitment
www.redbackconsulting.com.au
COMPANY PROFILES
TIK Consulting
TIK was founded in Melbourne in 2005 by three directors that The DuluxGroup was able to successfully and seamlessly
have over 35 years experience in delivering all facets of the SAP transition from multiple SAP legacy systems onto a unified
HR/Payroll modules. During this time, they realised that when ECC6.0 platform through the use of the Nexus Suite. Rather
implementing an SAP HR/Payroll solution, there are many than having multiple large project teams within each of the
processes which are often repeated and generally reinvented for technical areas, the whole data conversion process, inbound and
each implementation. Also, once implemented, businesses were outbound interfaces, reporting and payroll verification phases
often left to fend for themselves in managing the support of their were able to be carried out by part-time resources.
SAP HR/Payroll installation. With this in mind, TIK was formed Previously, the Toyota Motor Corporation Australia
and the Nexus Suite was born. maintained two disparate SAP systems for FI/CO and HCM
The Nexus Suite provides configurable solutions for SAP activities, with the HCM mini-masters and HCM Organisational
HCM implementations and business as usual requirements that Data being synchronised between the two environments via
would otherwise only be accomplished through programming. SAP ALE. The Data Replication and Payroll Verification
The individual modules of the Nexus Suite cater for specific Modules were used to unify the multiple SAP systems as well as
SAP business purposes such as data conversion, the import and replicating all of the underlying configuration through into the
export of information, payroll and statistical reporting and one environment. The Data Replication Module replicated all
reconciliation, master data replication and duplication, payroll of the required HCM configuration and data into the unified
verification and SAP support pack analysis. The highly integrated SAP environment and the Payroll Verification Module (SAP to
and flexible nature of the Nexus Suite ensures that the specific SAP) ensured that any and all payroll calculation anomalies
needs of an organisation can be met through using individual between the two systems were quickly identified, analysed and
modules or in any desired combination. resolved. Prior to TIK commencing work, a SAP consulting firm
quoted 180 days of consulting to perform these activities using
Customer success traditional methods, however, using TIK and the Nexus Suite,
Since the Nexus Suite was released onto the market, it has made the entire HCM configuration and master data was transferred
a profound difference to numerous customers using the SAP to the unified system in six days.
HCM system. The impact that the Nexus Suite has had on each TIK is a company committed to ensuring that any organisation
customer varies based on the customers needs with the various using the Nexus Suite will achieve substantial cost and time
modules of the Nexus Suite slashing the required resources and savings; with this in mind, TIK provides unsurpassed support
mitigating project risk. and guidance to its Australian and International customers.
Streamline your SAP Implementation & Support

At TIK Consulting, we pride ourselves on providing high
quality SAP products, which are specifically designed to
save time and money for customers who are
implementing, upgrading, or already running an SAP
system.
The Nexus Suite slashes build timelines, eliminates costly

maintenance overheads and provides a central
management console for all data conversion, information
import/export, payroll verification, reporting and
reconciliation activities - all within SAP, without
programming or the need for further manipulation
outside of SAP.
Find out more at www.tikconsulting.com.au

or email us at sales@tikconsulting.com.au
COMPANY PROFILES
Acuity Search
The SAP recruitment experts.
Acuity Search was formed in 2008 by Alex Gomez and the people who are not actively looking for work but are
Sam Vargas and is one of Australias leading specialist open to new opportunities once approached.
SAP recruitment firms. We specialise in providing proven Many of the best SAP consultants rely heavily on their
contract and permanent SAP resources for both project relationships with specialist recruiters like Acuity Search
and support focused work across Australasia. to ensure that they have work pipelined before they have
Over 80 per cent of our candidates come through completed their current assignments.
referrals or mapping and headhunting techniques. These Acuity Search takes advantage of this by mapping the
are by far the most effective ways of sourcing proven SAP landscapes of clients that we are not engaged with. This
resources in a candidate driven market. enables us to cherry pick particular SAP skills. We
All Acuity Search employees have accrued 10 years+ also develop strong relationships with candidates that
of exclusive SAP domain recruitment experience and we have identified as being open to new contract and
have developed large candidate networks that span permanent career opportunities.
Australasia.
It is a fact that most of the larger recruitment agencies To speak with an SAP recruitment expert today, please call
do not specialise and rely almost exclusively on internet Alex Gomez or Sam Vargas.
advertising to generate candidates.
Our research tells us that this proves to have a very T: 02 8011 4220
small reach into the SAP marketplace; it is also a strategy W: www.acuitysearch.com.au
which often misses the strongest people in that market,
Subscribe today
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A 2 year subscription for the price of 1!
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Please visit www.insidesap.com.au and follow the links for international subscriptions for more information.
directory
SAP SERVICE Provider directory

Channel Partner SAP Business All-in-One
Company Contact Web
Acclimation Pty Ltd 1300 852 990 www.acclimation.com.au
ASG Group Limited 08 9420 5420 www.asggroup.com.au
Ciber Pty Ltd 02 8920 0887 www.ciber.com.au

Clarity Consulting Group Australia Pty Ltd 03 9868 3500 www.claritygroup.com.au
Computer Networks Pty Limited 02 9878 0277 www.computernetworksit.com.au
CSC Australia Pty Ltd 02 9034 3000 www.csc.com/au
Evolution Systems Pty Limited 02 9304 4400 www.evolutionsystems.com.au

Extend Technologies Pty Ltd 02 8908 4200 www.extendtechnologies.com.au
FourPL Pty Ltd 02 9922 2636 www.fourpl.com.au
Fujitsu Australia Ltd 02 9776 4555 www.au.fujitsu.com
Harms Consulting Pty Ltd 02 9221 2000 www.harmsconsulting.com
IBM Australia Limited 132 426 www.ibm.com.au

IZAZI Solutions Pty Ltd 02 9929 7880 www.izazi.com
Oxygen Business Solutions Australia 1800 002 354 www.oxygenforbusiness.com
Perisoft Global Services Pty Ltd 02 9894 4111 www.perisoft.com.au
Soltius New Zealand Limited 64 4472 1897 www.soltius.co.nz
Stream 02 9114 6075 www.streamcs.com
SUSE 02 8281 3400 www.suse.com
Tango Group Limited 64 9377 6033 www.tangogroup.co.nz

Turnkey Consulting Pty Ltd 02 9091 8011 www.turnkeyconsulting.com.au
Windsor Business Solutions 1300 927 716 www.wbss.com.au
Channel Partner SAP BusinessOne

Advance Business Consulting 08 8238 6500 www.advance.on.net

CitiXsys Australia Pty Ltd 02 9006 1616 www.citixsys.com
Clarity Consulting Group AustraliaPty Ltd 03 9868 3500 www.claritygroup.com.au
Enabling NZ Ltd 64 3473 9160 www.enabling.co.nz

Enabling Pty Ltd 02 9925 0383 www.enabling.net
Evolution Future Solutions Pty Ltd 1300 884 635 www.evolution-fs.com.au
Inecom Pty Ltd 03 9847 7300 www.inecom.com.au
Key Business Solutions Pty Ltd 02 9648 3323 www.keybusinesssolutions.com.au
Leverage Technologies Pty Limited 02 9332 3855 www.leveragetech.com.au/
Disclaimer: The information contained herein is provided as a service. While all care has been taken to ensure accuracy at time of publication, Inside SAP and Flapjack Media Pty Ltd make
no representation or guarantee as to the correctness of the information provided in this directory, and bear no liability for any losses or other consequences arising from its use. Readers
are advised to undertake their own verification of the information contained herein. The information and/or services provided may change at any time without notice.
directory
MicroChannel Services Pty Ltd 02 9089 9999 www.microchannel.com.au
Realtech Limited 64 9308 0900 www.realtech.co.nz
Education
Baton Simulations www.batonsimulations.com

BPSE Consulting Pty Ltd 02 9959 2260 www.bpse.com.au
Everjoy Consulting 02 9394 8500 www.everjoy.com.au
Magical Learning Pty Ltd 0417 234 927 www.magicallearning.com

Progress Pacific Pty Ltd 02 9460 1158 www.progresspacific.com
PwC Avantis Information Systems Pty Ltd 02 8404 4133 www.avantis.com.au
Ripple Solutions Pty Ltd 08 9323 7720
Hosting Partners
Datacom Business Services Pty Ltd 03 9541 7500 03 9541 7500

Linfox Australia Pty Ltd 03 8340 1000 www.linfox.com.au
Macquarie Telecom Pty Ltd 02 9201 0000 www.macquarietelecom.com
Redback Consulting 02 6198 3243 www.redbackconsulting.com.au
Telstra Corporation Limited 1300 368 387 www.telstra.com
Independent Software Vendors with Certified Integration

Australia Post 03 9204 8285 auspost.com.au

CitiXsys Australia Pty Ltd 02 9006 1616 www.citixsys.com
ComActivity Pty Ltd 02 9479 7949 www.comactivity.com.au
Esker Australia 02 8596 5100 www.esker.com.au
Excel4apps Pty Ltd 02 8968 9303 www.excel4apps.com

Gesix Solutions Pty Ltd 07 3870 1322 www.gesix.com
Hayes Technology Group www.hayestechnology.com
Innogence Limited 02 8908 4100 www.innogence.com
IQX Business Solutions 02 9432 7813 www.iqxbusiness.com
iSolutions Holdings Pty Ltd 02 9966 9096 www.isipl.com
Lodestone Management Consultants Pty Ltd 02 8571 8300 www.lodestonemc.com

directory
Manhattan Associates Pty Ltd 02 9454 5400 www.manh.com.au
MESSAGEmanager Solutions Pty Ltd 02 8448 8800 www.mmanager.com

Noveco Systems Pty Ltd 03 9598 5519 www.noveco.com.au
O4 Corporation Pty Ltd 02 9386 1777 www.o4corporation.com
Oniqua Enterprise Analytics 07 3859 9513 www.oniqua.com
Operations and Maintenance Consulting Services Pty Ltd 03 9315 0330 www.reliabilityassurance.com
Pocket Programs 02 8061 6006 www.pocketprograms.com
Prospecta Software Australia Pty Ltd 02 9025 3955 www.prospectasoftware.com
Revelation Software Concepts Pty Ltd 03 9955 9700 www.xrsc.com
Sensis Pty Ltd 03 8653 5000 www.sensis.com.au

Sisu Limited 64 4802 4081 www.sisusoftware.com
Sky Technologies Pty Ltd 03 9558 6088 www.skytechnologies.com
SpinifexIT Pty Ltd 03 9561 5850 www.spinifexit.com
Integration Services
BackOffice Associates, LLC 02 9959 9645 www.boaweb.com
Retarus 1800 602 920 www.retarus.au
Wipro Technologies 02 9394 8100 www.wipro.com
Recruitment
Acuity Search 02 8011 4220 www.acuitysearch.com.au
Brick Consulting Group Pty Ltd 03 9095 8661 www.brick-consulting.com
Interpro 02 9283 3555 www.interpro.com.au
Perafel 02 8860 5900 www.perafel.com

Speller International 03 9348 0092 www.spellerinternational.com.au
Systems and People 1300 897 820 www.systemsandpeople.com.au
RunSAP Implementation Partner

Plaut IT (Australia) Pty Ltd 02 9492 5600 www.plaut.com.au

directory
SAP BusinessObjects Partner

PwC Avantis Information Systems Pty Ltd 02 8404 4133 www.avantis.com.au
Bitech Group Pty Ltd 02 8916 0800 www.bitech.com.au

CSG Solutions Pty Ltd 08 8922 9000 www.csg.com.au

Fujitsu Australia Ltd 02 9776 4555 www.au.fujitsu.com
Icon Integration Pty Ltd 02 9929 9463 www.iconintegration.com.au

Inhouse Limited 64 4499 6818 www.inhouseltd.co.nz
Oxygen Business SolutionsAustralia 1800 002 354 www.oxygenforbusiness.com
PCW Solutions Pty Ltd 02 9875 5598 www.pcwsolutions.com.au
Praxa Limited 02 8870 7000 www.praxa.com.au
Tango Group Limited 64 9377 6033 www.tangogroup.co.nz

Turnkey Consulting Pty Ltd 02 9091 8011 www.turnkeyconsulting.com.au
Utopia Inc www.utopiainc.com
SAP BusinessObjects OEM Partners

BizExpress Pty Ltd 02 9372 5100 www.bizexpress.com.au
Bravura Solutions Ltd 02 9018 7800 www.bravurasolutions.com
BusinessCraft Pty Ltd 02 4965 5555 www.businesscraft.com
CorProfit Systems Pty Ltd 02 9440 9500 www.corprofit.com
Definiti Pty Ltd 02 9017 3200 www.definiti.com.au

Jobpac International Systems Pty Ltd 02 9492 4100 www.jobpac.com.au
Lynx Financial Systems Pty Ltd 02 9479 8304 www.lynx-fs.com.au
Neller Pty Ltd 08 8139 1800 www.neller.com.au
Omnix Pty Ltd 07 3367 2704 www.omnix.com.au
Oniqua Enterprise Analytics 07 3859 9513 www.oniqua.com
Profiling Online Pty Ltd 02 9969 8198 www.profilingonline.com
Supercorp Technology Pty Ltd 07 3850 1200 www.supercorp.com.au

directory
SAP Partner Software

BMC Software Australia Pty Ltd 03 9657 4455 asiapacific_support@bmc.com
Ascential Software 02 9900 5688 www.ascentialsoftware.com
AXS-One Pty Ltd 131 525 www.ausgrid.com.au
BMC Software (New Zealand) Limited 64 9307 4360 asiapacific_support@bmc.com
Brokat Australasia Pty Ltd 02 8272 7300 www.brokat.com
Excel4apps Pty Ltd 02 8968 9303 www.excel4apps.com
www.genesyslab.com/international/
Genesys Labs Australasia Pty Ltd 02 9463 8500
asia_pacific/australia
Services Partner
Accenture (AU) 03 9838 7000 www.accenture.com/au-en/
Accenture(NZ) 64 4471 1555 www.accenture.com
Agility International Pty Ltd 02 0929 92680 www.agility.com.au
ALG Australia Pty Ltd 03 9001 1566 www.algsoftware.com.au
Altis Consulting Pty Ltd 02 9211 1522 altis.com.au/
Analytics 8 Pty Ltd 03 9621 1002 au.analytics8.com/
Assurity Consulting Limited 64 9354 4901 www.assurity.co.nz

Astral Consulting Services Pty Limited 03 9690 7222 www.astral.com.au
Axient Pty Ltd 02 8338 3444 www.axient.com.au
BackOffice Associates, LLC 02 9959 9645 www.boaweb.com
BCS Technology Australia 02 8667 3024 www.bcstechnology.com.au

BearingPoint New Zealand Limited 64 9355 9000 www.kpmg.co.nz
BearingPoint Pty Ltd 03 8665 9500 www.bearingpoint.com.au
BI Group Australia Pty Ltd 03 9018 2666 www.bigroup.com.au
Bitech Group Pty Ltd 02 8916 0800 www.bitech.com.au
BluLeader Pty Ltd 02 9037 4345 www.bluleader.com.au
BPSE Consulting Pty Ltd 02 9959 2260 www.bpse.com.au
Ciber Limited(NZ) 64 9968 2935 www.ciber.com/nz/
Ciber Pty Ltd(AU) 02 8920 0887 www.ciber.com.au
controls Controls Consulting 07 3503 9284 www.controls.net.au
COSOL Australia Pty Ltd 03 9415 9611 www.cosol.com.au
DAS Consulting Australia Pty Ltd 0419 732 433 www.dasc.co

Deloitte (AU) 02 9409 7000 www.dc.com
Deloitte(NZ) 64 9303 1225 www.dc.com
Discovery Consulting Group Pty Ltd 1300 664 903 www.discoveryconsulting.com.au
eB2Bcom Pty Ltd 03 9851 8600 www.eb2bcom.com
EPI-USE Australia Pty Ltd 02 8904 9344 www.epiuse.com.au
directory
HCL AXON Solutions Pty Ltd 02 9929 9900 www.hcl-axon.com
HCL New Zealand Limited 64 4471 6440 www.hcl-axon.com
Hexaware Technologies Limited 02 9089 8959 hexaware.com
IBM New Zealand Ltd 64 9358 8777 www.ibm.com
Iesupport Pty Ltd 02 8920 9560 www.iesupport.com.au
Incotrade Australia Pty Ltd trading as Leonardo Consulting 07 3831 5511 www.leonardo.com.au
IncQ Consulting Pty Ltd 0414 228 559 www.incqconsulting.com
Infosys Technologies Limited 03 9860 2000 www.infosys.com
IZAZI Solutions Pty Ltd 02 9929 7880 www.izazi.com

KALTech Group 03 9878 8922 www.kaltech.com.au
LiTMUS Group Pty Ltd 1300 366 929 www.litmusgroup.com
Mphasis Australia Pty Ltd 0431 285 692 www.mphasis.com

NXG Business Solutions Pty Ltd 03 9645 7400 www.nxg.com.au
Oakton Services Limited 03 9617 0200 www.oakton.com.au
Oxygen Business Solutions(NZ) 64 9583 1600 www.oxygenforbusiness.com
Pendragon Consultants Pty Ltd 07 3303 0212 www.pendragon.com.au
Plaut IT (Australia) Pty Ltd 02 9492 5600 www.plaut.com.au

Presence of IT Pty Ltd 1300 665 503 www.presenceofit.com.au
Prospecta Software Australia Pty Ltd 02 9025 3955 www.prospectasoftware.com
Realtech Limited 64 9308 0900 www.realtech.co.nz
Retail Solutions Asia Pacific Pty Ltd 0414 629 233 www.rs-ap.com
Revolution IT Pty Ltd 03 9600 2566 www.revn-it.com

Silfen Pty Ltd 02 9113 0727 www.silfen.com.au
Sinapse Pty Ltd 03 8412 4444 www.sinapse.com.au
Southern Cross Computing Pty Ltd 02 6290 2800 www.scc.com.au
SRA Information Technology Pty Ltd 08 8995 0000 www.sra.com.au
Stellar Consulting Group Limited 64 9363 2822 www.stellarconsulting.co.nz
StepChange Pty Ltd 08 6210 1527 www.stepchange.com.au
StoneBridge Systems Pty Ltd 1300 854 116 www.stonebridgesystems.com.au
TAMS Solutions Pty Ltd 02 9455 0397 www.tams-sp.com

Tata Consultancy Services Limited 03 9828 0600 www.tcs.com
Vesta Partners Pty Ltd 03 8676 0672 www.vestapartners.com
Zenith Solutions (Aust) Pty Ltd 03 9229 3805 www.zenithsolutions.com.au

directory
Zer01 Pty Ltd 0415 723 537 www.zer01group.com
Software Solutions
Compuware Corporation 02 8875 5000 www.compuware.com.au
Esker Australia 02 8596 5100 www.esker.com.au
Everjoy Consulting 61 2 9394 8500 www.everjoy.com.au
Noveco Systems Pty Ltd 03 9598 5519 www.noveco.com.au
ReadSoft Pty Ltd 02 9929 0676 www.readsoft.com.au
Revelation Software Concepts Pty Ltd 03 9955 9700 www.xrsc.com
Sky Technologies Pty Ltd 03 9558 6088 www.skytechnologies.com
TIK Consulting 03 9229 3891 www.tikconsulting.com.au
Wipro 02 9394 8100 www.wipro.com
SuccessFactors Partner
Technology
Compuware Corporation 02 8875 5000 www.compuware.com.au

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www.insidesap.com.

au Issue 19 | Spring 2012

The independent magazine for SAP professionals

Your essential Resource

customer EPA, FRUCOR, provider directory

All companies running SAP face challenges with data implications

on the SAP landscape. Gold Client Solutions relieve the costly

drain of resources, storage and time that is required to manage,

Lodestone specialises in:

20 Inside SAP magazine

6 Editors note 42 Digital evolution drives the future 66 SUSE

The independent magazine for SAP professionals

From the Editor

6 Inside SAP magazine

SAP INDUSTRY EXPERIENCE SAP SPECIALISTS

END-TO-END SAP SERVICES WERE SMARTIES

NATIONAL PRESENCE 457 VISA SPONSORSHIP

Systems and People Pty Ltd

recruitment consulting contractor management melbourne sydney

Taking the helm at SAP ANZ

8 Inside SAP magazine

The greatest challenge ahead will be leading our customers

10 Inside SAP magazine

Save up to $35.68 on an invoice

Purchase Productivity increase Improved compliance

Phone +61 2 9929 0676 | Email info-au@readsoft.com

au_inside_sap_210x297_12.indd 1 9/17/2012 2:50:31 PM

12 Inside SAP magazine

Recognising excellence in 2012

14 Inside SAP magazine

Best Run Analytics

Best Run Analytics with Channel Partner

Best Run CRM

Best Run Finance

Best Run Database & Technology

Best Run ERP with Channel Partner

Best Run HCM

Best Run Innovation

Best Run SAP ERP

Partner: Accenture Australia

SAUG Summit 2012 + SAP

Organisations which use BI effectively, consistently

controls Controls have a proven

Software companies are now selling into

innovating the answers to these disruptions, and thats initial concept

Securing the right SAP skills

20 Inside SAP magazine

An InnoJammer who cant code

I was informed by SAP Mentor Paul Hawking that the SAP

22 Inside SAP magazine

required them to evacuate.

Stephen Reid, SAP Dr Glenn Geers, NICTA

24 Inside SAP magazine

REGIsTER nOw FOR ThE 2012 sAP EcOsysTEm FOunDATIOn

Regatta for Redkite!

Transportation systems of the future

26 Inside SAP magazine

Placing your bets on big data

EMPOWERING END-USERS WITH INTEGRATED BUSINESS PROCESS SOLUTIONS

6 Editors note 42 Digital evolution drives the future 66 SUSE

49 Frucor Beverages: ASG improves operational

52 Australand: Boring data migration just what

55 Kimberly-Clark: Unifying ERP across nine Asian