Version 1.

SWIFT Networks Customer

Drive Towards Online
Payment Options

Prepared By: Durojaiye Olufemi (Customer Care)

Author: Durojaiye Olufemi

Revision Date:
Version: 1.0

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Table of Contents

1 Balance Information
2 Service Plan Changes
3 Allocation from Unused and Bonus to Available
4 Self-Care Password Reset
5 BTS Status Information
6 Graphical Requirement of Service Level

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1.0 Balance Information Requirement:

The purpose of this RFP is to describe the requirements for an online payment option
To access the information Telephone number is NOT RESTRICTED.
The customer should know their voice account status separately.
The SMS draft format.
Wallboard hourly, daily and weekly display.
The report should be available in exportable format similar to Microsoft Excel. Text and CSV.
Any requirements mentioned in this document shall be considered separately.
These reports would be in addition to the standard reports available for all modules.

1.1 Technical Requirement:

The following are required: Swift ID, Balance information code and Recipient. Indicating the
required code per request.

1.2 Application Involved/Used

CRM, Infobip, Queue monitor, SMS Application

1.3 SMS Draf

All the drafs should not be hard coded and have a flexibility of being rephrase through Admin login of
the SMS application (queue monitor) as per business decision

1.3.1 Data Balance

Text Capital Alphabet A space SWIFTID to RECIPIENT
Example: Text body: A 24562
Recipient: 12345
Feedback: Your account SWIFTID data balance is AMOUNT (Unused , Available and Expiry
date)

(If Account has multiple data account)

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Feedback: Your account SWIFTID has multiple account attached please contact customer care
017101010 or email to Customercare@swiftng.com for more information

(if there is Code error in what was Texted)

Feedback: Dear Customer, you have enter the wrong code please text CODES space
RECIPENT for details or call our customer service care 017101010 email to
Customercare@swiftng.com. Thank you.

1.3.2 Voice Balance:

Text Capital Alphabet A and Digit one (1) A1 space VOICE NUMBER to RECIPIENT
Example: Text body: A1 017101939
Recipient: 12345
Feedback: Your account SWIFTID voice balance is AMOUNT

(if there is Code error in what was Texted)

Feedback: Dear Customer, you have enter the wrong code please text CODES space
RECIPENT for details or call our customer service care 017101010 or email to
Customercare@swiftng.com for more information Thank you.

Note : The input should have the flexibility to accept voice number with 01 0r without 01.
i..e 017101939 or 7101939 should give result

1.4 Wall Board Report

1.4.1 Total SMS BI:

Total count of SMS from Data Balance and Voice Balance.
Total SMS = Data Balance + Voice Balance

1.4.2 Success SMS BI

The count of successfully received and Feedback delivery.

1.4.3 Success %age BI

The percentage rate of Success count to Total SMS (Success Count BI/Total SMS BI)

1.4.4 Pending SMS BI

The count of SMS yet to be get Feedback delivery due to some reason.

1.4.5 Pending %age BI

The percentage rate of Pending count to Total SMS (Pending Count BI/Total SMS BI)

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2.0 Service Plan Change
The purpose of this RFP is to describe the service plan change reporting requirements for the Swift
services. Following are the requirements common among all the features.
The customers are given the privilege to change their service plan to suit their needs per month.
To access the information Telephone number is RESTRICTED.
The SMS draft.
Wallboard hourly, daily and weekly display.
The report should be available in exportable format similar to Microsoft Excel. Text and CSV.
Any requirements mentioned in this document shall be considered separately.
These reports would be in addition to the standard reports available for all modules.

2.1 Technical Requirement

The following are required: Swift ID, Service Plan change code, Registered Account Telephone and
Recipient.

2.2 Application Required

CRM, Infobip, Queue monitor, SMS Application, Unique registered Account Mobile Number.

2.3 SMS Draf

All the drafs should not be hard coded and have a flexibility of being rephrase through Admin login of
the SMS application (queue monitor) as per business decision

2.3.1 Service Plan Change

Text Capital Alphabet B space SWIFTID space CHANGE space SERVICE PLAN to RECIPIENT
Example: Text body: B 24562 CHANGE SWIFTBUDGET
Recipient: 12345
Feedback: Your account SWIFTID has been changed to SWIFTBUDGET

(if there is Code error in what was Texted)

Feedback: Dear Customer, you have enter the wrong code please text CODES space
RECIPENT for details or call our customer service care 017101010 email to
Customercare@swiftng.com for more information. Thank you.

2.4 Wall Board Report

2.4.1 Total SMS SPC:
Total count of SMS sent for change of service plan.

2.4.2 Success SMS SPC

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The count of successfully received and Feedback delivery of service plan change.

2.4.3 Success %age SPC

The percentage rate of Success count to Total SMS (Success Count SPC/Total SMS SPC)

2.4.4 Pending SMS SPC

The count of SMS yet to be get Feedback delivery due to some reason.

2.4.5 Pending % SPC

The percentage rate of Pending count to Total SMS (Pending Count SPC/Total SMS SPC).

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3.0 Allocation from Unused Available
The purpose of this RFP is to describe the allocation of funds from unused balance and Bonus balance to
available balance with reporting requirements for the Swift SMS prompt services. Following are the
requirements:
The customers are given the privilege to transfer funds from UNUSED and Bonus to Available.
To access the information Telephone number is NOT RESTRICTED.
The SMS draft.
Wallboard hourly, daily and weekly display.
The report should be available in exportable format similar to Microsoft Excel. Text and CSV.
Any requirements mentioned in this document shall be considered separately.
These reports would be in addition to the standard reports available for all modules.

3.1 Technical Requirement:

The following are required: Swift ID, Amount, Balance information code and Recipient. Indicating
the required code per request.

3.2 Application Involved/Used

CRM, Infobip, Queue monitor, SMS Application

3.3 SMS Draf

All the drafs should not be hard coded and have a flexibility of being rephrase through Admin login of
the SMS application (queue monitor) as per business decision

3.3.1 Allocation from Unused to Available

Text Capital Alphabet C space SWIFTID space UNUSED space AMOUNT to RECIPIENT
Example: Text body: C 24562 UNUSED 10000
Recipient: 12345
Feedback: Your account SWIFTID has allocated AMOUNT to Available. Now your Unused ,
Available and Expiry date.

(if there is Code error in what was Texted)

Feedback: Dear Customer, you have enter the wrong code please text CODES space
RECIPENT for details or call our customer service care 017101010 email to
Customercare@swiftng.com for more information. Thank you.
Feedback: Your account SWIFTID has allocated AMOUNT to Available

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(if there is Code error in what was Texted)

Feedback: Dear Customer, you have enter the wrong code please text CODES space RECIPENT for
details or call our customer service care 017101010. Thank you.

3.4 Wall Board Report

3.4.1 Total SMS AU:
Total count of SMS sent for allocation.

3.4.2 Success SMS AU

The count of successfully received and Feedback delivery.

3.4.3 Success %age AU

The percentage rate of Success count to Total SMS (Success SMS AU/Total SMS AU)

3.4.4 Pending SMS AU

The count of SMS yet to be get Feedback delivery due to some reason.

3.4.5 Pending %age AU

The percentage rate of Pending count to Total SMS (Pending SMS AU/Total SMS AU).

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4.0 Self-Care Password Reset:
The purpose of this RFP is to describe the self-care password reset reporting requirements for the Swift
SMS prompt services. Following are the requirements.
The customers are privilege to reset their self-care password information at real time.
To access the information Telephone number is RESTRICTED.
The SMS draft.
Wallboard hourly, daily and weekly display.
The report should be available in exportable format similar to Microsoft Excel. Text and CSV.
Any requirements mentioned in this document shall be considered separately.
These reports would be in addition to the standard reports available for all modules.

4.1 Technical Requirement:

The following are required: Swift ID, Registered Account Telephone and Recipient. Indicating the
required code per request.

4.2 Application Involved/Used

CRM, Infobip, Queue monitor, SMS Application

4.3 SMS Draf

All the drafs should not be hard coded and have a flexibility of being rephrase through Admin login of
the SMS application (queue monitor) as per business decision

4.3.1 Request for present password

Text Capital Alphabet D space SWIFTID space PASSWORD space to RECIPIENT
Example: Text body: D 24562 PASSWAORD
Recipient: 12345
Feedback: Your account SWIFTID present password is abcd12345. To still reset password text
Yes 12345 to continue.

(if there is Code error in what was Texted)

Feedback: Dear Customer, you have enter the wrong code please text CODES space
RECIPENT for details or call our customer service care 017101010 email to
Customercare@swiftng.com for more information. Thank you.

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4.3.2 Self-Care Password Reset
Text Capital Alphabet D1 space SWIFTID space OLD PASSWORD space NEW PASSWORD to
RECIPIENT
Example: Text body: D 24562 wimax234 234wimax
Recipient: 12345
Feedback: Your account SWIFTID has reset its self-care password to NEW PASSWORD.

(if there is Code error in what was Texted)

Feedback: Dear Customer, you have enter the wrong code please text CODES space
RECIPENT for details or call our customer service care 017101010 email to
Customercare@swiftng.com for more information. Thank you.

4.4 Wall Board Report

4.4.1 Total SMS SC:
Total count of SMS sent for Self-care Password reset.

4.4.2 Success SMS SC

The count of successfully received and Feedback delivery.

4.4.3 Success %age SC

The percentage rate of Success count to Total SMS (Success SMS SC/Total SMS SC)

4.4.4 Pending SMS SC

The count of SMS yet to be get Feedback delivery due to some reason.

4.4.5 Pending %age SC

The percentage rate of Pending count to Total SMS (Pending SMS SC/Total SMS SC).

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5.0 BTS Status Information
The purpose of this document is to describe the self-care password reset reporting requirements for the
Swift SMS prompt services. Following are the requirements.
The customers are privilege to reset their self-care password information at real time.
To access the information Telephone number is NOT RESTRICTED.
The SMS draft.
Wallboard hourly, daily and weekly display.
The report should be available in exportable format similar to Microsoft Excel. Text and CSV.
Any requirements mentioned in this document shall be considered separately.
These reports would be in addition to the standard reports available for all modules.

5.1 Technical Requirement:

The following are required: Swift ID, Registered Account Telephone and Recipient. Indicating the
required code per request.

5.2 Application Involved/Used

CRM, Infobip, Queue monitor, SMS Application

5.3 SMS Draf

All the drafs should not be hard coded and have a flexibility of being rephrase through Admin login of
the SMS application (queue monitor) as per business decision

5.3.1 BTS Status

Text Capital Alphabet E space SWIFTID space BTS space to RECIPIENT
Example: Text body: D 24562 BTS STATUS
Recipient: 12345
Feedback: Your account SWIFTID connected BTS has GOOD coverage
Or
Feedback: Your account SWIFTID connected BTS has FAIR coverage
Or
Feedback: Your account SWIFTID connected BTS has Poor coverage, please restart to
connect to a different BTS closer to you.
Or
Feedback: Your account SWIFTID connected BTS is TEMPORARILY DOWN, please restart to
connect to a different BTS closer to you.

(if there is Code error in what was Texted)

Feedback: Dear Customer, you have enter the wrong code please text CODES space
RECIPENT for details or call our customer service care 017101010 email to
Customercare@swiftng.com for more information. Thank you.

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5.4 Wall Board Report

5.4.1 Total SMS BTS
Total count of SMS sent for Self-care Password reset.

5.4.2 Success SMS BTS

The count of successfully received and Feedback delivery.

5.4.3 Success %age BTS

The percentage rate of Success count to Total SMS (Success SMS BTS/Total SMS BTS)

5.4.4 Pending SMS BTS

The count of SMS yet to be get Feedback delivery due to some reason.

5.4.5 Pending %age BTS

The percentage rate of Pending count to Total SMS (Pending SMS BTS/Total SMS BTS).

5.4.6 BTS Temporary Down Top Five (5)

This count the to five BTS that are temporary down.

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6.0 Graphical Requirement of Service Level
Report statistics should be available on hourly basis.
Hourly service level graph should be available in the report.
The user should be able to print the report for the requested date and time range.
The report should be available in exportable format similar to Microsoft Excel. Text and CSV.

6.1 Hourly Service Level bar Graph for the whole day must be displayed.

These Five (5) requests should be displayed in line graph together each represented in different
colors.
Likewise, each request should have a hourly graph on different links. ( GROUPED IN TWO/THREE
WHEN DISPLAYING THEM)

6.2 Following graphs should be displayed.

Graph 1: Following parameters must be displayed on the hourly graph daily.

Balance Information (line graph)

Plan Change (line graph)
Allocation (line graph)
Self-care password reset (line graph)
` BTS status (line graph)

Graph 2: Following parameters must be displayed on the service level for Balance Information ( like seven
days report)
Total SMS BI
Success SMS BI
Success %age BI
Pending SMS BI
Pending % BI

Graph 3: Following parameters must be displayed on the service level for Service Plan Change ( like seven
days report)
Total SMS SPC
Success SMS SPC
Success %age SPC
Pending SMS SPC
Pending % SPC

Graph 4: Following parameters must be displayed on the service level for Service Allocation from unused
and bonus to Avaliable ( like seven days report)
Total SMS AU
Success SMS AU
Success %age AU
Pending SMS AU
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Pending % AU

Graph 5: Following parameters must be displayed on the service level for Self Care Password reset ( like
seven days report)
Total SMS SC
Success SMS SC
Success %age SC
Pending SMS SC
Pending % SC

Graph 6: Following parameters must be displayed on the service level for BTS status information (like
seven days report)
Total SMS BTS
Success SMS BTS
Success %age BTS
Pending SMS BTS
Pending % BTS

Graph 7: Following parameters must be displayed the count of each reported BTS showed in a bar chart
featuring Total, UP BTS, Down BTS.

View example for graph 7

BTS
Status HIS_123 UP_318 Swift_City
up 120 50 100
down 10 200 240
Total 130 250 340

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