customersupporteu@eu.qatarairways.

com

Bs (payment)00496966305555
Uk-4556095740

payplace:
https://system.payplace.de/frontoffice/ppexpress/01/uk/login

amadeus:
http://1a.amadeusvista.com/?bypass=true

Duty Managers HelpLine

717 564 031

Help Line
717 564 032

E-COMMERCE
0097440230044
ecommercesupport@qatarairways.com.qa

FREQUENT FLYER EMAIL WRO: ffpsupporteu@eu.qatarairways.com

share folder:
\\wroccwfs01\public

dminflightserviceops@qatarairways.com.qa
ASM's at outstations must contact Doha Hub for any urgent /critical matters on below Telephone
number:
Terminal Manager: +974 40104288
As the Terminal Managers are available 24/7, the call will automatically be
redirected to the Duty Mobile of the Terminal Manager on shift.

JUMP MARKETS
jum/o-madqr0750/5206af/gs
jum/o-lonqr0750/5206af/gs

IT
jum/o-lONQR08IB
fxx/r,u
fqq01
fqn01*pe

twd/tkt157-12345678
rttkt/157-11234567900

CONVERT CURRENCY
fqc100eur/gbp
fqc1000qar/nuc

VISA INFORMATION
tifv
tifa

TIME CONVERTION
ddwro1330/doh
ddnyc/sfo

TRAVEL AGENCY INFORMATION

pv/(n del final)

DECODING
dan AIRPORT by name
dac AIRPORT by code
dnaAIRLINE
dc COUNTRY name
dne AIRCRAFT
dd1030/1530e.x. connection time
do1details about segment 1

AVAILABILITY
an12junmadbkk
an12junmadbkk/kfonly first class
/kc business
/kyeconomy

an12junmadbkk/b6 display the classes that have at least 6 PLACES FREE

an12junvlcbkk/xmadchoose airport for an interline connection
acr_____ RETURN
mpan move to previous availability
mn orac1 move next day
my orac-1 move yesterday
ttu/s(new active segments in rebooking) before deleting old segments
xi delete entire itinterary

SEATS
Sm1 segment
St/10a/p1

srothszz-qr066/22jun????????????

TAXES IN TICKET
twd/xt
twd/tax

INTERLINE
fqd /d CONDITIONS
fqr(no. of fareonthelist) possibleroutes
fqs__/aibcorresponding booking class

PASSENGER INFORMATION DETAILS

NAME
nm1TEST/JOHNmr
ANNA mrs
JULIA ms
nm1TEST/JOHNmstr-miss(chd/09jun07)
nm1 adult lastname/name(inf/name/09jun12)
(inflastname/name/09jun12)
nm2lastname/name1 mr/name2 ms

to CHANGE NAME BEFORE TKT ISSUANCE nu1/1TESTJOHNMR

apTELEPHONE
ape- EMAIL

TICKET ARRANGEMENT
tkokinstant ticketing
tkxl (48h) then set pnr expiry date tkxl20apr/1300

SPECIAL SERVICE REQUEST

SSR Codes :sr(code)

BIKE Bicycle
BLND Blind passenger
BSCT Bassinet/carry cot/basket
CBBG Cabin baggage
DEAF Deaf passenger
EXST Extra seat
FOID Form Of Identification
FQTR Frequent flyer (redemption journey)
FQTV Frequent flyer (mileage accrual travel)
LANG Language spoken
MAAS Meet and assist
OTHS Other service
PETC Pet in cabin
SPML Special meal, without a specific code
UMNR Unaccompanied minor
XBAG Excess baggage

MEALS: in GCC ONLY VGML and normal meal available

BLML BLAND(free of mustard, pickles, garlic, nuts, fried and fatty foods)

CHML CHILDREN (only contains foods appropriate for children in SPONGEBOB KIT)

DBML DIABETIC (free of sugar, syrup, jams, cakes, chocolates, sweets, pudding,
fried and fatty foods)

FPML FRUIT PLATTER (free of non-fruit items)

GFML GLUTEN FREE(free of wheat and wheat flour, barley, oat- and rye-
based,sauces, breads, cakes, pastas, biscuits, pastries, soups, sausages,
farinaceous, prods, gravy and stock cubes)

HNML HINDU (free of beef, veal, beef sauces and meat extracts)
KSML KOSHER (food chosen, prepared and serviced in accordance with Jewish
dietary principles)

LCML LOW CALORIE (free of fried and fatty foods, sugar, preserves, pates,
fullcream dairy products, fatty meat, cakes, biscuits, sweets, puddings,
alcohol, soft drinks, fruit in syrup, mayonnaise and salad dressing)

LFML LOW CHOLESTEROL(free of fried and fatty foods, animal fats, egg yolks,
fullcream, dairy products, pates, shellfish, cream cheese, fatty meat, nuts and
sausages)

NLML LOW LACTOSE (free of milk, yoghurt, cheese, ice cream, sherbet, pudding
any dairy products)

LSML LOW SALT/SODIUM (free of salt, garlic salt, MSG, baking powder, salt-
curedmeats/fish or sausages, salad cream, instant potato mix, gravies, canned
vegetables, canned fish, canned pickles, shellfish, cheese and meat)

AVML VEGETERIAN ASIAN/INDIAN (free of meat, poultry, fish and shellfish)

VJML VEGETARIAN JAIN(free of meat, poultry, fish, seafood, eggs, dairy

products, root and bulbous vegetables, vegetarian food prepared Indian-style
according to Jain customs)

VLML VEGETARIAN LACTO-OVO(free of meat, poultry, fish and shellfish)

VGML VEGETARIAN NON-DAIRY (free of meat, poultry, fish, milk-dairy products,

cheese, eggs and honey)

VOML VEGETARIAN ORIENTAL (free of meat, poultry, fish, seafood, eggs and dairy
products)

RVML VEGETARIAN RAW(free of caffeinated beverages, highly processed foods,

additives and preservatives

Medical meal Supplied as per specific medical request only

WHEELCHAIR

srwchr non meda due to old age/p1

then sr ckin qr pax1 req wchr due to old age message to checkin
then queue qe/dohqr0982/28c0

ONLY NON MEDA DUE TO OLD AGE- if medical issue, city office CTO
WCHR (ramp) problems walking
WCHS (stairs) problem climbing stairs
WCHC (completely immobile) transport from checkin to board

BASSINET

srbsct/p1
then remarks rm attn. doh pls do the seating for pax2 next to pax1 on all
flights
then queue qe/dohqr0982/27c0

Dodawanie infant do bookingu:

SR INFT QR-20NOV12 SALVETTI ELIA 157-7777777777/p1
NAME CORRECTION

srckinqr - the correct name of pax1 is ____________

then message to checkin SR CKIN QR- Note correct name spelling p1 is
__________x tksbrgds

SR OTHS QR- p1 correct full name reads (lopes/luismr) kdlypls amend x

tkt/wrocc/af/04jun13

qe/dohqr0982/21 ---name change bfretkt issuance---- SR OTHS QR correct name is... pls amend

osqr-name correction to first/middle name only (add text)

osqr-name correction to 3 letters of last name only (add tex)

osqr-name correction added second name to last name (add text)

osqr-name correction first and last name inverted (add text)

then queue QE/DOHQR0982/21C0

SPORT EQUIPMENT up to 10kg

BIKE:sr speq qr- bike __x__x__ cms ttlwt 10kg/s3/p1

GOLF: SR SPEQ QR GOLF peso total (max 10kg) dimension (max 3m)

SR SPEQ QR-TYPE//WEIGHT KGS//LENGTH X WIDTH X HEIGHT CMS/P1

Golf Equipment
A golf bag normally consists of a set of clubs and a pair of golf shoes

Bicycle
Must be properly packed in a strong purposemade cardboard box
Tyres should be deflated, pedals removed, and handlebars turned and fixed
lengthways

Ski Equipment
Snow Ski equipment:One pair of skis, one pair of ski poles, one
pair of boots orOne snow board, one pair of boots

Water Ski equipment:

One pair of standard water skis or One slalom water ski

Scuba Diving Equipment consists of suit, vest, socks, mask, shoes, torch, webs,
knife, oxygen cylinder and a regulator.
Diving cylinders must be empty.
Underwater torches or knives must be appropriately packed

Surf board, Windsurfing and Kayaks

The board needs to be less than 3 meters.
Mast / Sail must be collapsible.

Fishing equipment cannot exceed two rods, one reel, one landing net, one pair
of fishing boots, and one fishing tackle box.
Trekking equipment

ANIMAL (AVIH) 48h before!

check load of avih in this flight: LL/qr890/14jul12

LP/*S(AVIH)/QR890/14JUL12 = PNR con animals que
hay

check if this breed can travel in airplanes

http://www.qatarairways.com/qa/en/animals.page

Breeds of Dogs and Cats not acceptable for Carriage on QR Flights*

Dogs American Staffordshire Terrier, Japanese Chin (Chin, Japanese Spaniel, Japanese
Boston Terrier, Pug),
Boxer, Brussels Pekingese,
Griffin (Petit Brabancon), Pug,
Bull Mastiff, Shar-Pie,
Bull Terrier, Shih Tzu,
Chinese Pug, Staffordshire
Chow Chow, Bull Terrier,
Dutch Pug (mopsond, Mops Hund, Carlino), Tibetan Spaniel,
(English) Bulldog, American Bull dog,
English Toy Spaniel (King Charles Spaniel), American Pit Bull Terrier,
French Bulldog Bulldog,
Lhasa Apso, Japanese Boxer,
Pit Bull
Cats Burmese, Exotic, Himalayan, Persian

TIDFT/xxx/CS/PE mirarsi la razadel animal estapermitida en el pais, dd xxx es el codigo del pais al
queviajamos

A319 aircraft AVIH is not permitted!

tidft/doh/cs/peinformation about animal export/import

SR AVIH
NN(number of avihs) QR 01 (dog/cat) (race) in cage LxWxH(dimensions)
cms TTL WT (total weight)
then remarks rmattn pet holding pet passport vet vaccine documents rabbies
shots docs certif. of quarantine cert. of exportation as per policy (date of
adding avih)

if more than 30 days to flight: OP<WROCC>/<date=30days

befdept>/<49c10/<optional text>

then email to: cargospace@qatarairways.com.qaandqrhelpdesk@qatarairways.com.qa

if less than 30 days to flight: only email to: qrhelpdesk@qatarairways.com.qa

Gatocomun: European shorthair

Some info on animals: http://qr/info/Ground_Service/GSM%20BGGE%20Rev

%2015/41.3%20ACCEPTANCE%20OF%20LIVE%20ANIMALS.pdf

BOOKING EXCESS BAGAGGE

online: www.qatarairways.com then manage my booking

excess baggage rates:

http://www.qatarairways.com/qa/en/excess-baggage-rates.page

IN CCWRO:
srxbtw qr-15kg at 17usd eqv 12 eur/p1/s1-2

credit card details:

RC CA XXXXXXXX/XXXX/1019/513

1019 expire date and 513 cvv code

collect: rm card owners name is/bank name, ab

RM EMD NEED TO BE ISSUED FOR XBAG FOR OUTB/INB FLT

srckin- 15kg excess baggage requested
then queue qe42

BAGGAGE IN CABIN WITH SEAT

srcbbg
nm2perez/juanmr (idcbbg)/cbbg
idexst/exst/srexst for personal comfort/s3-4/p1

PRICING

fxx
fxr
fxr/rchchild fare
fxr/rininfant fare
fqq1 choose n of option if different fares appear
fxpfxx + save
fxbfxr + save
tqo check the last price charged
FQP:

fqpsgn/d03dec/aqr/chdohmad/aib/cvovd-/d10sep/aib/cvmad/aqr/cqdohsgn/r,27nov12

fqpsgn/cd/d17aprdohbcn-/cd/d16juldohsgn/r,13apr13,sgn.sgn

fqpcdg/aqr/cq/d10aprdohdar/apw/ct/d11aprhah-/ct/apw/d15maydar/cm/aqr/d15maydohc
dg/r,u013941

FQP CON INTERLINE:

fqpDOH/aqr/cU/d09JULlhr/aba/cj/d09julEDI-/aba/cm/d26DEClhr/aqr/cq/d26decdoh/r,0
7jul13

FQP CON INTERLINE: fqpsgn/d03dec/aqr/chdohmad/aib/cvovd-/d10sep/aib/cvmad/aqr/cqdohsgn/r,27nov12

FQP CON REROUTING: fqpcdg/ch/d04sepdohccu---kul/cu/d23decdohcdg/r,fx,15jun13,par

IF NO INITIAL FARE: TRF/L23 thendon'tforgetTRFIG!!!!!!!!!!!!!!!!

PURGED PNR

rpp/rlc-xxxxxx
rpp/qr(n de vuelo)/fecha-apellido/pld(01)
rpp/rh history
we can open the tkt with twd/tkt157-1234567899
as we can't modify the pnr we have to create a new one
fhe 157-123456789/c2(n of coupon that we want to reissue on the tkt)/s3(segment
in the new pnr)/p1 ------ if its no possible send remarks
fheinf 157-123456789/c2/s3/p1
fqp

FIND BASE FARE (TST) EN PURGED PNR: rpp/tth

IF NO TKT NO., look for it in PNR history: RPP/RH

PAYMENT

if more than one pax in pnr, each pax can pay with their card, then we just
associate payment to pax no.

THIRD PARTY ONLY 24h BEFORE DEPARTURE

- If the departure time is within 24 hours - 3rd party payment cannot be

accepted
- If the departure time is between 24-72 hours - Online card verification
form has to be completed by the card holder within 12 hours after the
phone conversation and payment taken
- If the departure time is more than 72 hours away - Online card
verification form has to be completed by the card holder within 24 hours
after the phone conversation and payment taken

In BCN CTO or BCN APO no cc payment possible!

 VERIFICATION ONLINE (CC AND CC HOLDER DETAILS, CC HOLDER PASSPORT SCAN, PAX
DETAILS):
www.qatarairways.com/cardpayment
thenpax receives verification confirmation email

Qatar Airways may request for payment card verification at the check-in at
first point of departure

VI visa 16d 4 - cv3

CA master card 16d 5 cv3
AX americanexpress 15 3 cv 4front
DC diners club - 14 3 cv3

fpccvi / *cv /n____

fpo/cc+/ccvi / *cv /n_____
fpo/cash+/

RM CARD OWNERS NAME / BANK NAME

AB _______

RF

Default Remark (used to filter out the bookings)

RM @THIRD PARTY BOOKING@
rmadvsd cc will have to be verified at website

Communication included in the ITR to customer in form of RIZ elements:

RIZ TO CONFIRM AND FINALIZE YOUR BOOKING PLEASE VERIFY

RIZ THE PAYMENT UNDERWWW.QATARAIRWAYS.COM/CARDPAYMENT
RIZ (PEASE COMPLETE WITHIN 12 HOURS IF THE PLANNED DEPARTURE IS
RIZ WITHIN THE NEXT 72 HOURS / OTHERWISE WITHIN 24 HOURS
RIZ TO AVOID REVERSAL AND CANCELLATION

OF BOOKING)

TICKET ISSUANCE

ttp/tkt
ttp/rt

EMAIL
BEFORE TKT ISSUANCE iep-emlathen RIR
AFTER TKT ISSUANCE itr-emla then RIZ

if unauthorised user, then: wm/ and igand try again

TICKET CANCELLATION
twx

REMARKS FOR REBOOKING

fxp/r,fx if the rebooking is before departure

rmpaxcld to chgib for 20jun13

rmadvsddcf 100.00 eurdof 100.00 eurdit 100.00 eur
rmttl cost of chg 300.00 eur per pax
rmpax agreed tkt sent to reissue wrocc/af/date

SIGNATURE

/af/wroqr0750/date
/wrocc/af/date

IB PAYMENT ERROR REMARKS

if cannot pay online, we can try ONCE and waive airline fee then

RM IBE PAYMENT ERROR//PAYMENT OVER THE PHONE DENIED TOO

RM PAX ADVD THAT ANY FURTHER PAYMENT ATTEMPT OVER THE PHONE WILL INCL SERV FEE

FREQUENT FLYER

SR FQTV QR QR .(ffnumber)/P1 iftktissuedalready and paxwantstoadd

miles(mileageaccrualtravel)
SR FQTR QR QR (ffnumber)/P1 toissue a tktpaidwith miles (redemptionjourney)

PDFF/ (number) or PDFN/lastname toseedetails of frequentflyer

FFNQR-XXXXXXXXX/P1- when we want to introduce PC n in pnr

PDFF/XXXXXXXXXXXX-when we want to see the info of the ffp account

Srfqtvqr-qr

PRIVILEGE CLUB

Isabel Lopez - +34 917580826

mad@qmiles.com

to introduce PC into booking:

FFNQR-XXXXXXXXX/P1
or:

SR FQTV QR - <number>/p__

CANCELLATION TO AVOID NO-SHOW

OPEN TICKET -
xesegments
ru1ahk1(n pax)mad(office)31aug(validez del tkt)/pax will revert to rbk
31aug12(issue date)

CANCELLATION

xi delete itinerary
rmms text cld to cxl bkg
rmadvsd cxl fee 100.00 eur/pax
rmadvsd ref 455.00 eur/adt 444.00 eur/chd
rmavdsdrm total
rmpax agreed/ma/wroqr0750/14may
rf
er
then queue qe43

Help with the refund online:

http://www.qatarairways.com/global/en/internal/refund-request.page

SPLIT PNR

sp3 split pax3

rfaf
effile split pnr
rfaf
ersafetransaction

ADD INFANT TO EXISTING BOOKING

If booking class is the same for all pax there should be no problem:
1. Click pax segment
2. Then write: (infjohnson/tommy/12jan13)
3. Price with fxp/rin (or fxp and the choose fare with xxxxxxxin with
fxt__)
4. You should have two tst

If RBD different (e.g. when mother pays her tkt with miles or upgrades)
youd have to create dummy pnr
1. Enter temporary ticket mode: ty
2. Introduce names, choose itinerary, tkok, ap, ape-
3.fxp/rin
4. Introduce payment, issue the ticket
5. Copy tkt number, cancel the itinerary in this pnr (it will disappear
anyway)
6. In the mothers pnr introduce: osqrtkne- inf 157- xxxxxxxxx
7. Introduce remarks explaining everything

Booking with ADULT RETURN FARE and INFANT ONE WAY in the same pnr (e.g.in case
of adoption)

1. create pnr for an adult and an infant as if both were on return fare
 2. do pricing (save prices)

3. check tqt (it should give you list of two) and delete the infant: tte/t__

4. then price infant only fxp/s__ -__/rin

ORYX LOUNGE

1. Inform pax: price per pax 40 USD-31EUR-26GBP per pax and maximum time
6 hrs

2. Ask if pax needs Oryx Lounge for ib or for ob flight

3. Credit card details:

RC CA XXXXXXXX/XXXX/1019/513

RM CARD OWNERS NAME / BANK NAME

AB

4. Remarks:

RM EMD NEED TO BE ISSUED FOR ORYX LOUNGE FOR INB 40 USD PER PAX
WROCC/AF/date

5. SAVE: RFAF;ER

6. queue: QE42

OR: send pax to: www.nicelounge.com to book oryx lounge (unfortunately more
expensive, you can check and make a booking yourselves to see how it works, on
this web it is confirmed straight away)

BANK TRANSFER21 days BEFORE FLIGHT

NOT for W,V,Zclass

BANK NAME
ACOUNT NUMBER
CONCEPT OF PAYMENT: PNR NUMBER
NAME
DATE OF FLIGHT
tktl/<CTO OFFICE ID>
RP/<OCTO OFFICE ID>/ALL
queueqe/madqr0101/40c2

sendpaymentconfirmationto: pagos@es.qatarairways.com

BANK TRANSFER in UK:

Qatar Airways
HSBC UK
Accountnumber: 91249711
Sortcode: 40-05-26
CREDIT CARD ISSUES

- Passenger cannot show credit card and they are not cc holder?

In the airport they can issue a duplicate of their tkt, but he will have to pay
its total price and then ask for the refund for the duplicate.

- Credit card that was used for payment does not exist anymore?

They need to show a document from their bank that confirms they had that cc
(doc has to state cc number and cc holder's name).

VOUCHERS
Its possible to pay with vouchers for a booking - in case of a voucher payment
we waive airline fee because they can make a booking paying with a voucher only
with us or cto.

Ask about voucher number (it starts with 157-_____) and to display it use:
EWD/EMD157-_____

Look at the amount of money and name- it has to be the same as in ticket!

Make the booking as usually. If the voucher is for example for 100GBP from the
total price we subtract the value of voucher, we communicate the price, take
credit card details etc

Fp line: fpo/emd+/ccvi87438743

Add voucher to PNR: FO157-.(number)M1(point of issue, for example LON)(date

of issue)/(IOI number from the voucher)

Add RM: ATTN REISSUE TEAM PAX IS PAYING WITH EMD/VOUCHER 157-(number)

Dont issue the ticket!!! Send it to QE42

BOOKING STAFF TICKETS

Ask about the tkt no. or pnr no. if pax has it and add it: FHE

Check load of the particular plane (in unsold (uns)):

LL/QR009/23MAY

If there are free places, choose RBD N: SS1E1/SA

Add: NM AP APE- TKOK then remarks RM FHE____-___________ then

RFAF;ER and ITR-EMLA

Fhexxx-xxxxxxxxxx/s1/c1/p1

TICKET STATUS
A,O= OPEN

F=FLOWN

E=EXCHANGE, REBOOKED

R=REFUND REQUESTED (CXL, NSH)

V=VOID (CXL BY 12AM SAME DAY)

S=SUSPENDED

C=CHECKED-IN (NO MODIFICATION POSSIBLE)

L=LOAD (BOARDED BUT BEFORE TAKEOFF)

BOOKING RETRIEVAL

rt ___________

twd/tkt157-_____________________

rttkt/157-___________________

rtm/qr- (frequent flyer card no.) only if ff no. inserted in pnr

rt/nameonly bookings made in wrocc

availability and then rt/(flight no.)-name

rtqr(flight no.)/(flight date)-name

INVOICE

ONLY if made in Poland or (re)booked in WROCC x IB

Desktop-Customer Service-Invoice-Excel (Invoice Request Form)
send form + pnr no. + tkt to Agnieszka KASPRZAK

STPC

we organize visa and shuttle bus to hotel

introduceDOCS from Public Smart Keys in Amadeus

queue it to qe50c0
reissue confirms that with AlMaha in Doha, and they send an email to pax

rmstpc requested for ib/ob

srtwovqr/s2 dd s2 es el segmentodd se solicita la stpc

ONLY STPC CAN BE SENT TO QUEUE IN CASE DEP IS MORE THAN 5 DAYS!!! If less than
that, only at DohAto.

PAID STPC (if W,V class, less than 8h connection in DOH or shorter connection
flight available)

-125USD/pax in economy,
-150USD/pax in business and first
Amadeus-Public Smart Keys-STPY(economy) or STPP(business)

PREORDER DUTY FREE PRODUCTS

wrocc or pax online can preorder duty free products up to 72hrs before flight:
quatar website-onboard-inglight duty free (catalogue pdf+preorder form)

theypay onboard and receive products onboard from the crew

www.qatarairways.com/hu/en/inflight-duty-free.page

RECONFIRMATION JEDDAH

at least 72hrs before dept

2RR where 2 =no. of segment to be confirmed, RR= reconfirmed

but if pnr sold in US/EU/RU/NZ/AU/ZA/IL/TR, no need to reconfirm

UNMR (5yo-12yo but not including 12) or MAAS(12-16 but not including 16)

UMNR or MAAS (Meet and Assist for Young Passenger)

SR UMNR QR - <age, gender, lgpax speaks, dietary or medical requirerments>

SR MAAS - <age, gender, lgpax speaks, dietary or medical requirerments>
OS QR EOD <escort on dept person + relationship + telephone>
OS QR EOA <escort on arrival person + relationship + telephone>

SR CKIN QR YP trvl // MAAS requested for this pax

or
SR CKIN QR - UNMR trvl // assistance requested

if assistance not confirmed automatically, send a letter to:

qrhelpdesk@qatarairways.com.qa
----------
Dear Colleagues,

I am writing with regard to Young Passenger (or UMNR) meet&assist request of ref no.
XXXXXXX.

The passenger is XX years old female. He/She speaks English. There are no special
dietary or medical requests.
The person dropping her at the airport will be her mother Mrs XXX YYY (TEL
00618XXXX320); she will be picked up in Manchester by her grandma mrs XXXX YYYY (TEL
004425XXXX2747).

The request is introduced in the reservation.

Regards,
xxxxxxx

Customer Service Representative

QR CCC in Wroclaw
--------------------

!!!FIND FARES!!!
fqdmaddoh/d_____/r,______/c___

fqdmaddoh/r,______,up/c___

fqdmaddoh/r,up/c___

fqdmaddoh/r,u/c___

if there is a code above taxes in tkt (ex. MADN008):

enter Customer Service-Market Fares, the entry for r,__ is there

if internet booking (ex. MADQR08IB), then:

JUM/O-MADQR08IB

SPANISH FARES

ES R,U:

R,U396890- tour operator, fares that end with: 3

SLETRTES /
FT :MADR004 MADQR07MF FQDMADBKK/AQR/R,U UFN

MADT003 MADQR07MF FQDBCNATQ/AQR/R,U010796 31-Mar-13 ? ?

MADT003

MADQR07MF FQD MADBKK/AQR/R,U396898 4-Mar-14 11JAN14-20DEC14 ILITES3

-----------------------------------

R,U396899- visit friends&relatives, fares that end with ES

ETHNIC FARES ETQLETRTES /

R,R,U396898-
R,U032936- internet booking(promo fare), fares that end with 1

QUEUES

QE42c0: IS THE CATEGORY OF PNR WITH TRAVEL DATES MORE THAN 72 HRS
QE42c1: IS THE CATEGORY OF PNRS WITH TRAVEL DATES WITHIN 72 HOURS
QE43: cancellation (refund),
QE45c1: fraud screening dep less than 48h
Qe45c0: fraud screening dep more than 48h
Qe48: quality queue
Qe55c0: normal queue for ffp
Qe55c1: urgent queue for ffp

change name: QE/DOH QR 0982/21c0

confirm bassinet: QE/DOH QR 0982/27c0
wheelchair request: QE/DOH QR 0982/28c0
upgrade to higher class: QE/DOH QR 0982/30c0
bank transfer: QE/MADQR0101/40c2

CANCELLACION

TKT NOT USED (BFR DPT)

xi (delete itinerary)
rmpaxcld to xl flt / will apply for refund on web wrocc/__/date

TKT NOT USED (BFR DPT)AND NO REFUND (PNR CAN BE CHANGED LATER)

xe (delete segments)
rmpaxcld to xl fltwrocc__/date
ru1ahk (pax no.) Mad (ticket expiry date-up to 12m)*tkt reissue

OTHER CASES?

COPY OF ITINERARY FOR ANOTHER PERSON

RRN/1

PASSENGERS TRAVELLING TOGETHER BUT IN SEPARATE PNRs

SR OTHS TCP <number of pax who trvl together> TRVL ALONG WZ LOC <PNR numbers>

OR OS QR TCP <number><PNR number>

Fqp entry: fqpman/aqr/ch/d06augdohper-/aqr/cb/d19augdohman/adj/cc/r,27jul13

fqpcpt/aqr/d27jun/chdoh/d01aug/chlhr-/aqr/d22sep/chdoh/d29apr/chcpt/r,11jun13

Jump to doha internet: jum/o-dohqr08ib

Find fares when youre making a booking:

Fxx---- fqn1-1*pe

Retrieve one pnr from the system where originally was made (e.g. travel
agencies)=rfrm/q
Srothszz-rbd per paxrqst on 20aug
Then again to the original system (rfrm/q???

UK FARES

HLETRTGB- fqdlhramd/d11jul13/aqr/r,ru-qa01,29apr13/ch

e-commerce support 0097444203015

Si heperdidomis smart keys en Amadeus
Juo
Contrasenaamadeus
(estas en Mercado wro)---- windows-Refresh

LINK DOWN- SOLD IN STANDARD ACCES:

rfrm/q
cogersitios
rfrm/q
srothszz-rbkd as per paxrqst

Is the PNR queued?rtq

E-commerce dept:0097444203015

Fraud Screening dept: 0097444301060 / 0097444496269

CUSTOMER SUPPORT: customersupporteu@eu.qatarairways.com

Jump to USA market::jum/o-wasqr07mf

New excess baggage rate per additional kg (2.2lb) for all routes (except Argentina, Brazil, Canada & the
USA).

Rates valid beginning 1st September 2013

To GCC, Levant,
Australia,
Purchased Africa Europe Far East Iran & Indian
Japan & Korea
From subcontinent

40 USD 40 USD 40 USD 55 USD 25 USD

Africa
50 USD 50 USD 50 USD 70 USD 30 USD
40 USD 40 USD 40 USD 55 USD 25 USD
Europe
50 USD 50 USD 50 USD 70 USD 30 USD
40 USD 40 USD 40 USD 55 USD 25 USD
Far East
50 USD 50 USD 50 USD 70 USD 30 USD
Australia, 55 USD 55 USD 55 USD 55 USD 40 USD
New excess baggage rate per additional kg (2.2lb) for all routes (except Argentina, Brazil, Canada & the
USA).

Rates valid beginning 1st September 2013

Japan &
70 USD 70 USD 70 USD 70 USD 50 USD
Korea
GCC, Levant, 25 USD 25 USD 25 USD 40 USD 12 USD
Iran & Indian
30 USD 30 USD 30 USD 50 USD 15 USD
subcontinent
22 USD 22 USD 22 USD 38 USD 11 USD
Qatar
100 QAR 100 QAR 100 QAR 180 QAR 50 QAR

Flights to/from Argentina, Brazil, Canada and the USA - Excess baggage rate per piece
Overweight piece - between 23-
Purchased Subsequent extra piece
32kg (50-70lb)*
200 USD (730 QAR) 50 USD (190 QAR)
250 USD (910 QAR) 65 USD (240 QAR)

GCC,LEVANT,
AUSTRALIA
TO_ IRAN&INDIAN
AFRICA EUROPE FAR EAST JAPAN&KORE
from SUBCONTINEN
A
T

AFRICA 50USD 50USD 50USD 70USD 30USD

EUROPE
50USD 50USD 50USD 70USD 30USD

FAR EAST 55USD 50USD 50USD 70USD 30USD

AUSTRALIA,
JAPAN&KOREA
70USD 70USD 70USD 70USD 50USD
GCC,LEVANT,IRA
N
INDIAN 30USD 30USD 30USD 50USD 15USD
SUBCONTINENT

QATAR 100QAR 100QAR 100QAR 180USD 50USD

Saltar a otrosmercados: JUM/O-LONQR07MF ojum/o-bomqr07mf.

NO HAY TST Y QUIERES ENCONTRAR la fare:tth

COMPLAIN: tell-us@qatarairways.com.qa

Manchester Lost and founds

Qatar Airways, Room 3363 - Terminal 2, Manchester Airport M90 4QX
Tel: 0161 489 6638 / Email: manllqr@uk.qatarairways.com

MALETAS DANADAS: LOST&FOUND

917438690 aeropuertoMadrid

932596963 aeropuerto barcelona

madllqr@es.qatarairways.com

bcnllqr@es.qatarairways.com

LOST FOUND UK

00447817275440
LHRLLQR@uk.qatarairways.com
CARACTERISTIQUES DU MARCHE FRANCAISE

VFR 1st chgfoc - r,u013941

India, pakistan, vietnam, cambodge, bangladesh, tanzanie, kenya, hah / morini,

WHV 2 ibchgfoc after departure for cdgMELcdgPER R,u039398

Abriruntkt de EMD ewd/emd157-xxxxxxx

Nombres de los pax de reserva de grupo en unpnr: rtn

SPORTY EQUIPMENT: srspeqqr- diving eq 60cm x 60cm x 60 cm 10kgs/p1

INFO FALCONS: ggairqrbags

BANK TRANSFERS IN UK MARKET: only possible if the departure date is more than
21 days from today

REQUEST REFUND IN THIS OFFICE

RU1AHK1MAD12MAR*TKTREISSUANCE- to save the pnr when sb calls us, cancels the itinerary and doesnt
know yet for what dates he will change the flight, we should put also remarks, 12MAR- date of issue, HK1- 1
is number of pax

HONEYMOON CAKE srspml -honeymoon cake/p1/s2

Then send to ATO to confirm (por ejemplo MAD KK ;)

Send tkt as pdf file

http://eticket.qatarairways.com/eTicket/pages/pnrentrypage.jsf

ORYX LOUNGE/AL MAHA SERVICES/EXCESS BAGGAGE: EMD ISSUANCE

Smart keys en OFFICE SMART KEY

-Al Maha: ALM
-Oryx: ORYX 40usd
-Excess baggage:

The process will be the following:

- if the customer requests any of the above mentioned services, please fill in all requested information in the
appropriate smart key
 - after verifying that all information entered in the EMD is correct, issue the EMD (entry to retrieve EMD:
TQM/M1, entry to issue EMD: TTM/P1)
- send an e-mail from CCC Service Request Europe to Al Maha/Oryx requesting the confirmation of the service.
Copy the flight details in the e-mail.
- the back-office team checks the reply from Al Maha/Oryx and sends the confirmation to the customer

The credit card information will be entered in the EMD directly through the smart keys. The payment must
be processed through B+S, as usual.
You will be briefed in detail about the procedure this week.

*Si hay un mistake con los nombres antes de emitir el tkt: rrn y noshace un
duplicado de la info sin pnr y sin nombres de pax

ELEMENTOS SR DE LAS PNR: rtg

VER SOLAMENTE RIR Y RIZ EN PNR: rtb

INTERLINE AGREEMENTS X SUITABLE CLASSES

Fqddpsbru/d27sep13/cmdondedpses la ciudad de salidaquequeremos, brues la ciudad

de llegadaquequeremos y d27sep13 es el diaqueelegimospara volar. Clase m es la
original quetenia en sutktsiquierecambiarlo

Fqr02donde 2 esla lineaddesta la clase

Fqs 02/abadd 2 esla lineaddesta la clase y baesbritish airways

QUEUES
Juo to jump in wro market
List of queue: qs99c5 dd 99 es el numero de la queue y 5 es el codigodel market
qd: jump de unapnr a otra en la cola
qi: ignore the queue and jump to menu

SPANISH QUEUE:
Jump to mad market
Qt
Qn- se saca la pnr de la cola

ENVIAR UN VOUCHER DE ORYX LOUNGE POR EMAIL

EMR/EPR-EMLA/L...dd L esla lineaddesta el voucher en la pnr

PUT PRICE TO DOHQR08IB

Saltar al Mercado dohqr08ib
Calcular con FXX/R,28SEP13,DOH,UP

NO PUEDO MANDAR IEP-EMLA:WM/

MORONIE:if it is a first sale choose the highest class available in the cabin you want on QR an PW flights
then do fxr
and the system will automatically mix the correct class together
but if it a rebokking you have to do FQS.. to find the classes

En la historia de la pnr, siqueremosabrirsolamente los SSR: rhg

REVALIDATE: TTP/ETRV/L9-10/S3/E1/RT dd L esla lineaddesta el tkt, S son los segmentos de la pnr a cambiar, y
E es el cupon en el tkt

BAGGAGE CLAIM AT LHR AIRPORT (+44)02089765625

ECOMMERCE: 0097444203015
E-Commerce 0097440230044

Helpdesk: 0097444496266
HOW TO REBOOK A DOH INTERNET BOOKING
For Doha IBE bookings with tour code DOHR002 (Check highlighted FT in green), You will have to price
according to the negotiated fare.
The reason is that the negotiated fare in DOH IBE is higher than the published fare. For further instructions
please read attached.

Attached is available in the shared folder in private fares

JUMP TO DOH IBE (JUM/O-DOHQRIB08)

Example:

TKT-1572340071690 RCI- 1A LOC-2KY93D

OD-DOHDOH SI- FCMI-N POI-DOH DOI-11OCT13 IOI-65825104
1.BEN RHOUMA/LASSAAD MR ADT S I
1 ODOH QR 15 K 11OCT1355 OK KLRIBTN1 F 11JUL 30K
2 OCDG QR 20 L 17OCT1600 OK LLRIBTN2 A 14OCT11JUL 30K
DOH
FARE I IT
TOTALTAX QAR 1250.00
TOTAL IT
/FC DOH QR PAR Q50.00 M/IT QR DOH M/IT END
FE PAX VALID ON QR SERVICES ONLY NONEND/2KY93D111013
FP CCCAXXXXXXXXXXXX2742/0915/N463815
FT DOHR002
NON-ENDORSABLE
FOR TAX/FEE DETAILS USE TWD/TAX
NET REPORTING IT/BT
SAC- 157H79MZEHY4Q

Negotiated Fare (IBE)

>fqpdoh/ck/d11octcdg/cl/d17octdoh/r,u,11oct13

01 KLRIBTN1+* * * 1 * 5640.00 *
*Y

LAST TKT DTE 11OCT13

------------------------<NEGO>------------------------------

AL FLGT BK T DATE TIME FARE BASIS NVB NVA

BG
DOH

PAR QR K K 11OCT KLRIBTN1 11JUL

30
DOH QR L L 17OCT LLRIBTN2 14OCT11JUL
30

QAR 4390.00 11OCT13DOH QR PAR Q50.00 638.73QR

DOH
515.10NUC1203.83END
ROE3.640000
QAR 920.00YQ XT QAR 20.00PZ QAR 140.00QX QAR
20.00IZ
QAR 40.00QA QAR 40.00FR QAR
70.00FR
QAR
290.00XT

QAR
5640.00

TOUR/CAR-VC:DOHR002

PRICING OVERRIDE USED

*V*
CAT35 NEGOTIATED
FARES
TICKET STOCK RESTRICTION

>

Published Fare

fqpdoh/ck/d11octcdg/cl/d17octdoh/r,11oct13

01 KLRRSTN1+* * * 1 * 5510.00 * *Y

LAST TKT DTE 11OCT13

------------------------------------------------------------
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
DOH
PAR QR K K 11OCT KLRRSTN1 11JUL 30
DOH QR L L 17OCT LLRRSTN2 14OCT11JUL 30

QAR 4260.00 11OCT13DOH QR PAR Q50.00 619.50QR DOH

498.62NUC1168.12END ROE3.640000
QAR 920.00YQ XT QAR 20.00PZ QAR 140.00QX QAR 20.00IZ
QAR 40.00QA QAR 40.00FR QAR 70.00FR
QAR 290.00XT
QAR 5510.00
PRICING OVERRIDE USED *V*
TICKET STOCK RESTRICTION
BG CXR: QR/QR
PRICED WITH VALIDATING CARRIER QR - REPRICE IF DIFFERENT VC
> PAGE 2/ 3
EXTRA SEAT
1. Book itinerary with 2 pax
2. Nm2 NM2ADAMS/ARTHUR MR/EXST
3. SREXSTQR-EXTRA LARGE PSGR-FOR PERSONAL COMFORT/S3-4/P1
4. And continue as always
5. Price: total of 1 tkt plus base fare of the 2nd one

Qrfraudscreening@qatarairways.com.qa

One world HELPDESK

SPECIAL REQUEST FOR INFANTS

Cuando la pax association no estabienhecha, y queremosponer la association between mother x infant

correctly SR INFT QR- SURNAME/NAME ddmmmyy/S../P1
Si esunchd: SR CHLD QR/p3

Service fee waivers:

No FP line
Tkxl
No RM on hold
S1 has to start in one of our markets and the pax is calling the number of this market

E-commerce: 00-974-4420-3015

Fraud: 00 974 44453554

QR Helpdesk: 0097444496266

*No puedeshacertstxqte da variasopciones: fxt2

ZENDESK: http://support.qatarairways.com/

DIRECTORIO DE TELEFONOS EN
DOHAhttp://www.dohaairport.com/en/our_partners/directory_dia/directory_dia.html?

INFO SOBRE RECIEN NACIDOS

Exceptions
Infants less than 8 days old may be accepted, ONLY if :-
1. Its an approved MEDICAL case. Approval from QR Doctor on a
QR MEDIF is required.
2. Mother is travelling on compassionate grounds and the infant
has proper travel documents.

REFUND REQUEST FOR THE PAX

http://www.qatarairways.com/global/en/internal/refund-request.page

Username: rmontero
Password: a770BW

AMADEUS; rtg: shows only ssr in pnr

25853 Maidy

Quiereshacertqt y cuandohacesfxpte da difopciones: fxt2

PEDIR VISA EN QATAR:
https://qatarvisa.qatarairways.com/qatarvisa/online/qrvisa/applyVisa/search

EMITIR UN BILLETE PAX POR PAX (NUEVO TKT): ttp/t2 (dnd t2 corresponde al
numero de tqt de esepax)

ETKT SUPPORT: 0097444453299

Qr helpdesk: 0097444496266/0097444496267

MARKETING EN MADRID: cpanea@es.qatarairways.com (Carmen Panea)

DEATH CERTIFICATES MAD: apoyoaagencias@es.qatarairways.com

GRUPOS MAD: cotizacionesgrupos@es.qatarairways.com

Base fare paid cuando no funcionatth o trf: twd/xt

ENVIAR IEP-EMLA CON E TICKET GENERATOR:

http://eticket.qatarairways.com/eTicket/pages/pnrentrypage.jsf?itrprnt=prntitrenbl

MEDICAL CASES IN FRANCE:

This information is concerning medical cases procedures for PAR CTO.

1) Queue the PNR in queues QEPARQR0102c0

1) Email to be sent by WROCC to agenceqr@fr.qatarairways.com with pnr number and explanation

2) PAR CTO will contact Pax directly.

REQUEST REFUND IN FRANCE:
If you see a booking made by CDGQR0020 or PARQR0102 and if a passenger is requesting a refund, then
only PAR CTO can process it. There are two ways the passengers can reach them: either coming to the office
or sending the request with the bank details by post.

Address: 07 Rue Vignon-75008 Paris

this is just a reminder that if students are calling for discounts, they should NOT be referred to our CTO.
Please advise to get in touch with the nearest STA agency that does offer student fares.

You can check the address of the agency by using the entry PV/IATA number.

STA Travel Agencies (Divisions & SATA SLC or

Partners) Country IATA Type
Divisio
STA Travel Austria 0623402 n
Divisio
STA Travel Austria 0090049 n
STA Travel Denmark Denmark 0098829 Partner
STA Travel Denmark Denmark 1721121 Partner
STA Travel Finland Finland 0098868 Partner
STA Travel France France 0098872 Partner
Divisio
STA Travel Germany 2321961 n
Divisio
STA Travel Germany 2326106 n
Divisio
STA Travel Germany 0095489 n
Netherland
ISSTALines s 0096861 Partner
STA Travel Norway Norway 0098828 Partner
STA Travel Norway Norway 6021103 Partner
STA Travel Sweden AB Sweden 0098876 Partner
STA Travel Sweden AB Sweden 8021187 Partner
Divisio
STA Travel Sweden 8021044 n
Divisio
STA Travel Sweden 0096347 n
Switzerlan Divisio
STA Travel d 8120087 n
Switzerlan Divisio
STA Travel d 0091800 n
Wang Dynasty Group UK 0097554 Partner
Divisio
STA Travel UK 9127648 n
STA Travel UK 9122411 Divisio
 n
Divisio
STA Travel UK 9627636 n
Divisio
STA Travel UK 0095243 n
Divisio
STA Travel UK 0091093 n
QATAR AIRWAYS HOLIDAYS: 0097444496969/ 0097444237937

DISCOVER QATAR 0097444301012/ 0097444301013

discoverqatar@qatarairways.com.qa

BOOKING ONEWORLD PRODUCTS

If you come across a case where the Passenger would like to book one of our OneWorld products (i.ex. a
Round The World trip) please follow the below steps:

Open http://oneworldportal.qatarairways.com.qa/kbase/Pages/Home.aspx --> PRODUCTS -->One world

Fare Product - Quotation Form

PROCEDURE

Agent should collect as many details as possible and fill in the online quotation form which is automatically
transferred to OW helpdesk
OW Help Desk then answers back the agent on the floor via email providing him a OW offer
Agent on the floor should call back passenger with the OW Help Desk offer and book tkt if passenger agrees

srfqtvqr-qr407056583/p1: FORCE THE SYSTEM TO ACCEPT FFP CARD IF THE 1a MESSAGE IS

MISMATCH

QR STAFF TRAVEL UK DEPT: 0044 2073416035

Etkt support to open tkt: qrpaxflown@sutherlandglobal.com

Dear Magdalena and WRO team:

Please find below the MAD and BCN CTO contacts in case the reservations agents in WRO for ES market need to
contact us.
Telephone number for Reservation Department: 91- 758 44 75 (Be aware it is the equivalent to 902 62 70
70, but this can only be dialed from SPAIN.
Also keep in mind anyone who calls this
number has to listen to the welcome message till
the end to get through to an agent)

Email address (general) apoyoaagencias@es.qatarairways.com Use this one for

invoices requests (IBE booking) till further notice.
essalessupport@es.qatarairways.com

Email address for bank transfers: pagos@es.qatarairways.com

Please be aware bellow emails are only for internal use, donot distribute amongst passengers/travel
agencies:

Reservation/Ticketing agents MAD emoraga@es.qatarairways.com

cmoral@es.qatarairways.com
javgonzalez@es.qatarairways.com
crey@es.qatarairways.com
lruiz@es.qatarairways.com

Reservation/Ticketing Agents BCN frlopez@es.qatarairways.com

ealonso@es.qatarairways.com

Reservation Officer: gsantiago@es.qatarairways.com

=============================================================

ONEWORLD: oneworldhelpdesk@qatarairways.com.qa

PRICING ONEWORLD BOOKING:

the pricing entry:
fxx/s3rw/L-LGLOB29
s3 = first segment with flights
RW = indicates you want to price round the world itinerary
LGLOB29 - fare code (mandatory!)

Dear Team,

Im resending you the email that I received from OW regarding the exact procedure of handling their
products:

DIRECT PASSENGERS (New Booking request / rebooking an existing itinerary)

Agent receives the call Submit the link with the passenger request Email goes to Owl helpdesk Owl
replies with an offer copying Service request mail box and the team leader Agent / TL / LA contact the
passenger with the offer and issue the ticket.

DIRECT PASSENGERS (Rebooking)

IF PASSENGER IS CALLING AND HAVE AN EXISTING PNR AND REQUESTING TO REBOOK >
AGENT WRITE AN EMAIL WITH THE REQUEST AND SEND IT TO OWL HELPDESK (SAME
PROCESS AS TRAVEL AGENCY)oneworldhelpdesk@qatarairways.com.qa

Verifying with Alexander Gali if we can have a quotation form for rebooking.

Fare Rules: Owl Team will provide the entry to retrieve it.

TST: Owl will provide in the reply the image of the TST that should be created by TL/LA/Agent. Will
provide the entries and mention if its a manual TST or Automated pricing.

Link (Quotation Form): http://oneworldportal.qatarairways.com.qa/kbase/Pages/Home.aspx

-->Choose One World Helpdesk on top under products choose ONE WORLD FARE PRODUCT
QUOTATION FORM

TRAVEL AGENCIES (Query/ rebooking an existing itinerary))

Agent receives the call Write an email with the travel agency request and send it to Owl helpdesk
OWL WILL INSERT THE REMARKS IN THE BOOKING WITH THE QUERY OF THE TA (NO NEED
TO CALL THE TA BACK)

SUBJECT OF THE EMAIL : BOOKING REF XXXXXX ONE WORLD TA QUERY

2 inf travelling with one adt: The number of infants that may accompany an adult is normally a
maximum of two infants per adult provided one of the infants occupiesa seat. The second infant must also be over 12
months and shouldbe able to sit in a seat with a seat belt. The second infant can thentravel at 75 %, i.e., child fare)

BSCT DIMENSIONS:
The bassinets used are 768 L x 298 W x 158 H (mm) in dimension and can support a maximum weight
of 14 kg. In USA, the dimension used are 30.76 L x 11.96 W x 8 H (inches)and weight of 30.8 lbs.
Infants who do not fit the bassinet size will travel on the lap of accompanied adult passengers. Only
one lap infant is allowed per adult.

BOOKING INTERLINE OAL

an22feb1abcnpar
ORYX LOUNGE: emdsiempredentro de la pnr

SPTC: siemprefuera de la pnr

PRICING MARINEROS FXX/RSEA,U012332

QUEUES:

Hope the following table is a useful reference

RU 1A HK1 WRO 09OCT/FREE ALWAYS INSERT THE SERVICE

TEXT SEGMENT TO AVOID PNR GETTING
REFUNDS
PURGED AND LOSING IT FROM THE
QE43C0 QUEUE.
EMD QE46C0
QUALITY QE48C0
STPC QE50C0 TRAVEL DATE MORE THAN 5 DAYS
TRAVEL DATE BETWEEN 5-3 DAYS
URGENT NOTIFY BO THROUGH
QE50C1
STPC COMMUNICATOR IF ITS TOP
URGENT
FFP QE55C0 MORE THAN 48HRS TO DEPARTURE
DEPARTURES LESS THAN 48HRS
NOTIFY BO THROUGH
URGENT FFP QE55C1
COMMUNICATOR IF ITS TOP
URGENT

FARES:
http://oneworldportal.qatarairways.com.qa/kbase/fat/Pages
/Fare-Access.aspx

REBOOKING WITH ATC NEGO FARES (after dep)

TKT-1570000000001 RCI- 1A LOC-
4GH2WY
 OD-LONLON SI- FCMI-N POI-LON DOI-17SEP13 IOI-
91252696
1.TEST/SHEHATA MR ADT S
I
1 OLHR QR 6 O 05OCT1050 OK OPET6MGB F 05APR
40K
2 XDOH QR 282 O 05OCT2150 OK OPET6MGB F 05APR
40K
3 OAMD QR 535 N 08FEB0410 OK NPET6MGB O 08OCT05APR
40K
4 XDOH QR 3 N 08FEB0745 OK NPET6MGB O 08OCT05APR
40K
LHR

FARE I
IT
TOTALTAX GBP
285.65
TOTAL IT

/FC LON QR X/DOH QR AMD Q46.32 M/IT QR X/DOH QR LON M/IT

END
FE VALID ON QR ONLY INBOUND CHANGES 1 FOC THEN
GBP75
FP NONREFAGT347579

FT
LONP375

NON-ENDORSABLE

FOR TAX/FEE DETAILS USE TWD/TAX

NET REPORTING
IT/BT
SAC-MULTI/USE TWH

The entries are:

For ADT -> FXF/s4,5/RVFR,U

For CHD -> FXF/s4,5/RVFR-CH,U
For INF -> FXF/s4,5/RVFR-IN,U

PLEASE ALWAYS MAKE SURE YOU ARE REBOOKING TO THE SAME NEGO FARE BEFORE
ISSUING THE TICKET!

LOST&FOUND IN CDG: qatarairways@sept.fr

TEL NR LOST&FOUND QR CDG ATO: 0033 01.44.62.81.85
Twd/xt: TOTAL PAGADO Y EXPLICACION TKT

ATC Internet bokingafter departure:

Fxf/r,u/s4,5/t40 (t stands for line of the TKT)

Fxq/r,u/s4,5/t40 - TQT

ATC Internet bokingBEFORE departure:

Fxf/s3,4,7,8

CONTACT CENTRE BOOKING

ATC Before departure
Fxf/s2-6

ATC after departure

FXF/s5-6/t25 (t- line of the TKT)

MANUAL REBOOKING
- Before departure

1. Fxx/s3-7 (we have to issue the new ticket with Today date, not the first one)

- After departure

1. Fxx/s3-6/r,13jan13,fx

LOST&FOUND IN DOH 0097444626531

Payment when to CAPTURE / When PRE-AUTHORIZATION

CAPTURE :
- When issuing tickets
- When rebooking with ATC
- When rebooking manually (when trained for ticketing)

PRE-AUTHORIZATION :
- When rebooking manually without ATC (when not trained for ticketing)
- When issuing a paid STPC
- When issuing an Oryx lounge EMD
- When issuing an Al-Maha EMD
- When taking payments related to FFP fees
- When issuing an Excess Baggage EMD (payment to be captured by supervisor once TSM checked)

If unsure, the initials C (Capture) and PA (Pre-authorization) have been added to the EMD smart keys
description for more clarity.

MIXED PNR /MIXED RBD

Whenever you open a PNR and find an SR resembling the following:

SSR OTHS 1G PLS CLEAR SUSPECTED ILLEGAL CLS MIX OR QR CXL

Check if you can price the booking, and if so, insert the following remark in the PNR:

RM FARE/RBD/SECTORS ALLOWED FOR MIXED CLASS CORRECTLY VERIFIED //WROCC/(INITIALS)/(DATE)

This SR will usually appear in the PNR if the itinerary contains more than 2 different RBDs, when it includes a
side trip for instance or involves an interline.
Building TST / New TST / Update TST

1. New clear TST

>TTC
2. Put the info we have (stopover X), origin/Destination
3. Fxx
a. Fare basis TTI/BVLRTPL
b. Not valid before/After outbound only TTI/L1-2/vxx15feb
c. NVB/NVA inbound TTI/L1-2/v19feb15feb
4. Baggage allowance
a. TTI/l2-3/a30k
b. TTI/a30k
5. All together
TTI/L1-2/BVLRTPL/ vxx15feb/ a30k/L3-4/BVLRTPL/ v19feb15feb/ a30k/
6. TTI/C + Fare calculation line from the TKT + End ROE
7. TTK/fPLN2130.00/xPLN926.00yq/xPLN0.87nd/xpln60.00xw/xPLN3.10pz/xPLN69.02ts/Tpln3223.99
T - totoal without airlines fee
8. FE-NON END VLD ON QR FLTS ONLY
9. FV PAX QR/s2-5 Airlines

If different currency :
fEUR-ePLN (fare euro equivalent PLN)

NUC - Neutral unit of constraction (of the fare)

twd/tkt157-4111567289

fqdfradoh/d19feb14/r,17mar14,ru-qa56/aqr/co

fqdfradoh/d19feb14/r,17mar14,ru-gb55/aqr/co

fpo/ccca+/ccca44xxxxxxxxxxx111/1115*cv123/n964537

ru1ahk1ber31oct/cannellation

ttp/t2/ttm/m1/rt

emr/epr-eml-ikopica@eu.qatarairways.com ;geldzurueckgabe

emr/epr-emla

46/o/ccvi+

068505057587 :fra office

fxf/s4-5/t94

rtqr070/15feb-thomas

RVFR,U : frar007

ffnqr-222188146/p1

rfab;er

ggairqrfra

ttp/ttk/rt

SR SPEQ QR-trekking equipment//10kg//70 X 60 X 30 CMS/P1

iep-emla

dacgev

rtqr057/20feb

tifv ;visa

ttp/etrv/s3-6/e1,2,3,4/l49-50/rt

rm change ob to 22feb, free of cost/wrocc/ab/21feb

rtqr070/15feb-thomas

ttp/t2/rt

iep-emla : email versenden

itr-emla

QE SSR
Qt- the list of queues

SPCL special requests

Qn- deletepnr from qe

qd- move to the next pnr

qi move out from queues

srbsct bassinet

sx --- skasowany request

RTQ- see in in the pnr there is otrher queue

007 schedule change queue

RHQ historiakolejek

RTG shows only SR in the booking

RHG history of SR

QN take the PNR form the queue and move to the next one

MAD CTO 0034917584475

Upgrade
- Select new seats in business

- Fxf if is not working, try manual

1. fxx/s2,3,6,7/r,17jan14
TICKET

Ticketing Integrity Alert Banner.

Currently non-associated eticket PNRs are flagged with TICKET REVALIDATION/REISSUE IS RECOMMENDED.
Same will now be replaced with TICKET RECONCILIATION NEEDED.
TICKET RECONCILIATION NEEDED
--- TST RLR ---
RP/DOHQR0131/DOHQR0131 AA/RC 16APR13/1337Z XXXXXX
1.FERNANDES/ALLWYN MR
2 QR 201 B 02MAY 4 BOMDOH HK1 0440 0535 02MAY E 0 346
3 QR 200 B 02MAY 4 DOHBOM HK1 2105 0310 03MAY E 0 346

2. Manual Eticket Association:

QR staff will have to mandatorily add segment and specific coupon numbers in FHE element. This will avoid
errors at time of reissues/revalidation, where wrong coupon number has been associated due manual error.
Please be informed that due to this implementation, coupons should be specified by letter C.
TICKET RECONCILIATION NEEDED
--- RLR ---
RP/DOHQR0133/DOHQR0133 7A/SU 3MAR13/0544Z 6YWCMO
1.BHATT/TUSHEEL MR
2 QR 614 C 10MAY 5 DOHBKK HK1 2 0115 1205 *1A/E*
3 QR 615 C 13MAY 5 BKKDOH HK1 2 1450 2350 *1A/E* S
>FHE 157-2490989270/C3-4/S2-3

List of passengers having an Unmatched E-ticket.

This feature allows displaying list of passengers who have an unmatched eticket. It enables staff to resolve the mismatch before
the passenger reaches the airport or attends to check-in online.

ENTRY :LP/*Q/QR234/02APR

WAIT LIST

TA CAN MAKE A WAITLIST IN A HIGHER RBD AVAILABLE.

- If it wont be confirm within 24 hours new segments will desapeard.

Business J class

Economy Y class

They need to confirm a waitlist sending an email to CTO (sales support)

- we cant guarantee the seat until it will be confirm by CTO

 Whenever you open a PNR and find an SR resembling the following:

SSR OTHS 1G PLS CLEAR SUSPECTED ILLEGAL CLS MIX OR QR CXL

Check if you can price the booking, and if so, insert the following remark in the PNR:

RM Fare/RBD/Sectors allowed for mixed class correctly verified //WROCC/(initials)/(DATE)

This SR will usually appear in the PNR if the itinerary contains more than 2 different RBDs, when it includes a side trip
for instance or involves an interline.

Hope this helps, let me know if you have any questions.

DOHA TOUR TRANSIT

How long is the tour?

The Event will take two hours and 45 minutes sightseeing Doha following attraction:
- Museum of Islamic Art
- Katara
- Pearl
- Souq Waqif

2- Which pax are entitled to this tour?

The tour will be available to Qatar Airways transit passengers that:
- Have transit time between five (5) to twelve (12) hours
- Arrive in Doha between 04.00 and 19.00 (local time)

3- What does the tour include?

The Tour will be based on seat in coach with English speaking guide and a bottle of mineral water.

4- Visa requirements
Subject to immigration approval

5- Do pax still need visas and/or the visa fees, or are they exempted?
No need for prior visa and fees are exempted through the city tour voucher

6- What are the operating hours?

At the moment we are testing the best timings to capture the maximum pax traffic. For now there are 4 buses at 0800 1000-
1300 1930 (but timing is subject to change)

7- What about the midnight flights?

Midnight flight are out of scope for this product

8- Limitations of this product?

- First come first served base and the space is very limited.
-There are only 26 seat bus for each tour and with hand luggage onboard the vehicle will leave actual capacity limited
to 20 pax. So there is no guaranteed seats for passengers who chose to change their flights plan to get the tour.

12:30Agata Firlej
FREE DOHA TRANSIT TOUR
The Event will take 2 hours and 45 minutes sightseeing Doha following attraction:
- Museum of Islamic Art
- Katara
- Pearl
- Souq Waqif
transit time between five (5) to twelve (12) hours
arrive in Doha between 04.00 and 19
FREE DOHA TRANSIT TOUR

stpc
srtwov-stpc/s1 <-segment nr
(automatically for every pax)
-> U.A.E;Bahrain;Kuwait;Muscat;Omahn (no stpc!)
-> UMNR not eligible
-> young travellers not elligible
-> pax MEDA not eligible
children also need to be paid, infants don't
PAID STPC:
1. no immediate connection?
2. is pax eligible for paid stpc
3.passport details added to the booking?
4. does ticket match the itinerary segment?
5.if stpc e-ticket (issused in separate pnr) matches
all the information from original booking
6.are the rm added?
(new pnr number in original booking and old
pnr number in stpc pnr
+what kind of room passengers want separate or double)
7. If the payment in B+S is pre-authorized (without capture)
8. send the pnr queue QE50
-->>STPC E-TICKET
SMART KEY ! :)
IN SEPARATE WINDOW
fare display
fqd
ex-
fqdfradoh/d12feb14
fare codes display
ex
fqdfradoh/d15may14/cq (price without taxes)
while "C" is booking class
----------------------------------------------
yif - iata fare
fqdmcthkg/d30jan14/cl
fqd[origin][destination]/dDDMMMYY/c[booking class]
REBOOKING
1. are the changes allowed or not?
- in that case we will work with FQD entry
ex:
fqdbeykul/d20jan13/cN - shows the fares that are available for the date in this entry
we need to specify that we look for the fares available for the date of issuance of the
ticket:
->>>>>>> fqdbeykul/d20jan13/r,20jan14/ck <<<<<<<<----
- we add to this antry the date of ticket issuance after "R"
ex:
- fqdarnmle/d16jan14/r,16jan14/cy
mpfqd (move to previous fare code display)
FRA-DOH (LH6MDE)
DOH-FRA (MHRTDE)
BASE FARE: 555 EURO
WHY?
eXPLANATION:
IF LH6MDE (ROUND TRIP) = 515 EUR
AND MHRTDE (ROUND TRIP) = 595 EUR
THAN OUR ROUND TRIP WOULD BE: 515/2+595/2 = 257,5+297,5= 555 EUR [TA DA!]
HOW DO WE CHECK THE CONDITIONS:
>THE FQD ENTRY
>FQN02//PE,MN,MX
[FQN+LINE NUMBER+//OR*+PE,MN,MX]

BAGGAGE ALLOWANCE QR/CX CATHAY

For passengers checking in with Qatar Airways, , IATA Most Significant Carrier rules apply, which will mean that
Qatar Airwayss wider network "weight based" baggage allowances will be applied for the journey.
QR PRIVATE FARES
QA01 (-LETRTGB)

FQDLHRATQ/AQR/D01JUL14/R,30JUN14,RU-QA01/IR/KY

TAX MAY
APPLY
ROE 0.598595 NEAREST 1.00 GBP SURCHG MAY APPLY-CK RULE
01JUL14**01JUL14/QR LONATQ/NSP;EH/TPM 3954/MPM 5574
LN FARE BASIS OW GBP RT B PEN DATES/DAYS AP MIN MAXFR
01 NLETRTGB 315 N + S25DEC 15JUL+ + 4 12MAR B31MAR
-
02 SLETRTGB 365 S + S25DEC 15JUL+ + 3 12MAR B31MAR
-
03 VLETRTGB 415 V + S25DEC 15JUL+ + 3 12MAR
B31MAR -
04 LLETRTGB 495 L + S25DEC 15JUL+ + 2 12MAR
B31MAR -
05 MLETRTGB 615 M + S25DEC 15JUL+ - 2 12MAR
B31MAR -
06 KLETRTGB 765 K + S25DEC 15JUL+ - 1 12MAR
B31MAR -
07 HLETRTGB 1015 H + S25DEC 15JUL+ - - 12MAR
B31MAR -
08 BLETRTGB 1315 B - S25DEC 15JUL+ - - 12MAR

GB52 (-LRTGB22)

FQDEDICGK/AQR/D14JUL14/R,RU-GB52,25MAR14/IH/KY
TAXES NOT INCLUDED
ROE 0.610616 NEAREST 1.00 GBP SURCHG MAY APPLY-CK RULE
14JUL14**14JUL14/QR EDIJKT/NSP;EH/TPM ...../MPM 9464
LN FARE BASIS OW NUC RT B PEN DATES/DAYS AP MIN MAXFR
01 NLRTGB22 333.27 N + S25DEC 15JUL+ + 4 12MAR
B31DEC -
02 SLRTGB22 374.21 S + S25DEC 15JUL+ + 3 12MAR
B31DEC -
03 VLRTGB22 415.15 V + S25DEC 15JUL+ + 3 12MAR
B31DEC -
04 LLRTGB22 480.66 L + S25DEC 15JUL+ + 2 12MAR
B31DEC -
05 MLRTGB22 578.92 M + S25DEC 15JUL+ - 2 12MAR
B31DEC -
06 KLRTGB22 701.75 K + S25DEC 15JUL+ - 1 12MAR
B31DEC -
07 HLRTGB22 906.46 H + S25DEC 15JUL+ - - 12MAR
B31DEC -
08 BLRTGB22 1102.98 B - S25DEC 15JUL+ - - 12MAR
B31DEC -
MEDA CASE

Dear All
Please see the clarification on how to handle medical (MEDA) cases on the Polish market:

Agents

- Identify if the passenger is indeed a MEDA case. Always ask detailed questions from the passenger to
understand his/her condition. Depending on the situation pls check:

Investigate if pax is capable of caring for himself

Investigate if pax suffers from an unstable physical or psychological condition which
needs assistance
Investigate if pax requires in-flight oxygen or use of medical equipment on board
Investigate if pax requires extra space to accommodate leg elevation
Investigate if pax needs medical assistance during the flight due to recent illness,
hospitalisation, injury or surgery
Verify if pax is completely immobile due to a recent surgery or accident
Request if pax has a complicated pregnancy, in which stage the pregnancy is

- If in doubt consult section 24 of the Reservation and Ticketing Manual (RTM) available on KB or your lead
agent/TL.
- Make sure that all flights are marketed and operated by QR. MEDA cases can only be accepted on pure QR
flights.
- Make sure that the time frame for MEDA request is adhered to: between 7 days and 48 hours before the
flight departure.
- Advise the customer to download the MEDIF and Indemnity form from the website, fill it in and send it to
customersupporteu@eu.qatarairways.com. Additional documentation might be required, depending on the
case (check RTM section 24). Please advise the customer to indicate the PNR in the subject field of the e-mail.
- Leave remarks what you advised the customer.

BO agent

- Forward the MEDIF and all necessary documents together with the PNR to WAW office
(wawagencysupport@pl.qatarairways.com) describing the case in brief. WAW office will liaise with the
medical department in Doha and process the request from a technical perspective.
- WAW office will get back to you if the MEDA is accepted or further information is required by the customer.
Any direct communication required with the customer will be done by WRO.

If you need to get in touch with WAW office via phone, please mind the correct number is 022 373 65 70.
The same is updated in the CTO procedures.

On all other markets the procedure remains unchanged and the CTO is handling the case from A to Z.
However, you must still make sure that you forward only legitimate MEDA cases to them! Please always
consult a LA/TL in case of slightest doubt. @Dear LA/TL if yourselves are not sure, please come to me or
contact the CTO for help.
VISA ON ARRIVAL
Dear colleagues,
Please find an updated list of nationalities eligible for visa upon arrival:
For the direct link you can click here.

VUELING COUPON STATUS TICKET

Jezeli sie nie zmieni coupon na flown (moze to trwac do 72 h), mozemy zrobic FXI ale pax musi wyslac nam
boarding pass

FO line przygotowana przez qr helpdesk

TKT-1572344171419-420 RCI- 1A LOC-2UBWN9
OD-BAHBAH SI- FCMI-0 POI-BAH DOI-11MAR15 IOI-07824666
1.RONDON/GUSTAVO MR ADT S I
1 OBAH QR1109 N 18MAR2120 OK NLEE6MBH F 18SEP 30K
2 XDOH QR 137 N 19MAR0150 OK NLEE6MBH F 18SEP 30K
3 XBCN VY1292 W 19MAR0920 OK NLEE6MBH A 18SEP 30K
4 OLCG IB 511 V 22MAR0645 OK VLEE6MBH O 19MAR18SEP 30K
5 XMAD QR 148 V 22MAR0930 OK VLEE6MBH O 19MAR18SEP 30K
6 XDOH QR1108 V 22MAR1930 OK VLEE6MBH O 19MAR18SEP 30K
BAH
FARE F BHD 260.000
TOTALTAX BHD 131.900
TOTAL BHD 391.900
/FC BAH QR X/DOH QR X/BCN VY LCG299.12IB X/MAD Q30.00QR X/DOH QR
BAH360.27NUC689.39END ROE0.376100
FE PAX NON END VALID ON QR ONLY/2UBWN9110315
FP CCCAXXXXXXXXXXXX2741/0815/N807719
NON-ENDORSABLE
FOR TAX/FEE DETAILS USE TWD/TAX
FREQUENT FLYER QR-208597700
SAC-MULTI/USE TWH
>

FO157-2344171419e4-20BAH11MAR15/07824666/157-2344171419F4-6*I