Rowena Cabonegro

Credit Assistant at Masergy Philippines Inc

(+63) 09321846360 | wengskie_rc@yahoo.com | 34 years old | Malabon City, National Capital Reg

Experience 13 years
Previous Sales to Service New Business Officer
Price Solutions Philippines Inc.
Education University of the East
Bachelor's, Computer Science/ IT (2002)
Nationality Philippines

Expected Salary:

N/A

Experience

Oct 2014 - Present Credit Assistant

(5 months ) Masergy Philippines Inc | National Capital Reg, Philippines

Monthly Salary PHP

Copyright @ 2015 JobStreet.com

 RESPONSIBILITIES:
*Daily reconciliation of payments received from Comerica from Comerica Bank (Lockbox checks, ACH,
Credit Card & Routing payments)
*Daily application or posting of payments in Oracle
*Daily monitoring AR report (bucket list) and payments per customer
*Daily Accounting Report - Receipt Journal/ Applied Receipt/ AR 7 Bucket Report
*Assisting Inbound and Outbound calls inquiry
*Providing Account Statement per customer request
*Monthly inventory report for T1 in Reflexion and Cadebill report
*Collect payments
*Send Friendly reminder every 10th of the month - Letter A
*5 days after the reminder email comes out make a call to follow up payment and make sure there are no
issues with the invoices or they are in receipt.
*Send Past Due Notice every 25th of the month - Letter B
*5 days after we should call the customer again to follow up payment so once we send disconnection list
every 5th of the month all the customer were informed.
*For new customer send Welcome Letter on the 25th of the month
*Monitoring and follow up CPNI per customer
*Monitoring of Emails
*Facilitates customers inquiry
*Updating CPNI on the customer account
*Facilitates customer request such as; change of billing address, shipping address and company name,
copy of invoices, providing banking information for payments reference and updating files.
*Monitoring and follow status of POC to the Implementation Manager

EXPERIENCES GAINED:
*Knowledge using and storing the data in Oracle
*Multitasking capabilities
*Ability to work with minimal supervision
*Collection process
*Handling customer inquiry

Mar 2012 - Oct 2014 Sales to Service New Business Officer

(2 years 7 months ) Price Solutions Philippines Inc. | National Capital Reg, Philippines

Monthly Salary PHP

Copyright @ 2015 JobStreet.com

 Responsibilities:
In Attrition, Cross Sell Referrals and Managers Check Returned;
*To achieved the sales objectives of the team by ensuring the quality of processing applications are met
with respect to; Callback Rate, Contact Rate, Booking Rate, Accuracy Rate, Turn Around Time,
Productivity, Fraud Incidence, Customer Complaints, Database Security and Money Laundering and KYC
(Know Your Client)
*Ensure to conduct quality, efficient, complete and accurate call back with in turn around time.
*Achieve the required number of callback per day.
*Achieve the required quota for turn ins and approvals.
*Ensure up-selling for higher loan amounts and longer tenors are done properly for all Cross-Sell Products
such as; Smart Cash, Balance Transfer, EZ Payment and Personal Loan.
*Ensure to inform clients regarding their returned Managers Check.
*Facilitates client’s inquiries and request from Attrition, Cross Sell Referrals and Managers Check returned.
*Achieve a satisfactory rating during Call Monitoring.
*Pre-screen applications and documents of the clients accurately to achieve target approval rate.
*Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day
operations by speak up and reporting suspicious transactions.
*Maintain updated MIS call-outs result for all applications
*Ensure to encode memo in CCMS the result of call-outs for Bank Customer Service reference when
clients call for follow up application.
*Comply with Standard Chartered Bank and Cross-Sell processes at all time.
*Consistently follow process to mitigate risk of fraud
*Strict compliance of the security measures and procedures to safeguard the confidentiality of database
and customer data.
*Properly executed informing customers of Standard Chartered Bank product, features, fees, charges and
promo mechanics to avoid mis-selling complaints on call and after sales.
*Prevent and escalate complaints raised by both internal and external customers accurately with in turn
around time.
*Monitoring daily agent’s productivity report for credit card product such as Card
Reinstatement/Activation & Online application for credit card.

REASON FOR LEAVING:

*Seek for better career advancement opportunities and exposure.

May 2009 - Mar 2012 Sales and Support Staff

(2 years 10 months ) Price Solutions Philippines Inc. | National Capital Reg, Philippines

Monthly Salary PHP

Copyright @ 2015 JobStreet.com

 Responsibilities:
In Approved and Account Booking;
*Inform clients – approved loan application; instruct clients of booking requirements; facilitate booking of
accounts
Screening of checks/documents for booking
*Booking requirements for card type 221/224/223/213/234/235
*Transmittal sheet
*Courier and endorsement / pick up requests
*Bank endorsement letter/Loan Approval Certification
*Follow up and book suspended /unbooked (<60days) accounts – call out approved accounts for booking.
PN/DS printing
*Monitor document attachment/check deficiency
*Facilitates booking for CEBU/DAVAO
*Handles all telephones inquiries regarding personal loans
*Accommodates personally all clients transactions
Others;
*Management of couriers – dispatch/assignment of areas, service quality check, courier pay-out,
feedback/complaint handling, reconciliation of monthly bills, etc.
Loan Upgrade/Conversion requests
Monitoring of office supplies.
MIS Reports;
*Daily approval reports
*Booking report per agency (daily) – compare vs. Daily PL Trend report
*Returned Checks monitoring per agency (daily)
*MC Deposit Status report (weekly)
*Suspended Accounts report – update reason for non-booking
Daily PL Trend

Sep 2003 - Jun 2009 Booking Officer

(5 years 9 months ) Eanobility Marketing | National Capital Reg, Philippines
Responsibilities:
*Responsible to informed all approved clients
*Assisting clients requirements availing the loan
*Pre-screen all the post dated checks issued by clients
*Pre-screen the signatures affixed in the valid ID’s vs. signatures in Promissory Note
*Accommodates personally all clients¡¦ transactions
*Handles all telephones inquiries regarding personal loans

Mar 2003 - Aug 2003 Corporate Cashier

(5 months ) SL Temps | National Capital Reg, Philippines

Monthly Salary PHP

Responsibilities:
*Assigned in Treasury & Finance Department
*Assisting the Corporate Manager in releasing the mobile ph
Issuing cash invoice
*Monitoring of daily Sales & Inventory
*Handles customer inquire
*Monitoring transaction (POS & Smart money)

Oct 2002 - Mar 2003 Office Staff

(5 months ) Beyond Compare Manpower | National Capital Reg, Philippines

Monthly Salary PHP

Copyright @ 2015 JobStreet.com

 Responsibilities:
*Responsible to approved all the checks submitted of accredited agencies
*Check verifier
*Process & verify the signatures of the clients
*Provides information about the status of the loans
*Prepared the Manager’s check
*Provides the Certified True Copies of Promissory Notes signed by the client & authorized signatory of the
bank.

Education

2002 University of the East

Bachelor's/College Degree in Computer Science/Information Technology | Philippines

Additional Info

Preferred Work Location Anywhere in Philippines

About Me

Gender Female

Address # !4 Sanadama Letre Road, Brgy. Tonsuya, 1473, Malabon City, National Capital Reg, Philippines

Copyright @ 2015 JobStreet.com