CITIZEN’S CHARTER / SERVICE CHARTER

Projects & Development India Ltd. is a company incorporated under

Companies Act 1956. The Company is a wholly owned Public Sector
Undertaking under the administrative control of the Ministry of
Chemicals & Fertilizer, Department of Fertilizers.

A. MISSION AND OBJECTIVES OF THE COMPANY

1. Mission

PDIL has the following Mission :

A. To achieve excellence in Project Management and Engineering

Consultancy

B. Upgradation / improvement in the Catalyst Manufacturing process

C. Service all Customers commensurate with the desired quality of

service so as to provide value for money.

2. Objectives

PDIL has defined its objectives for succeeding in its mission as follows:

A. PROFITABILITY: To manage the assets and human resources, in

the most effective and efficient manner, to ensure reasonable
return on investment and to maintain adequate liquidity

B. GROWTH : To achieve reasonable and consistent growth and to

generate resources for developing the infrastructure and expertise
in the Company

C. DEVELOPMENT: To enrich its design capabilities and to improve

catalyst manufacturing

D. ORGANIZATIONAL ENVIRONMENT : To develop and maintain an

organizational environment for initiative , innovation and
productivity , and also to ensure a fair deal to the employees with
humane approach

E. BUSINESS DEVELOPMENT: To generate adequate profitable

Business by utilising the existing resources to the maximum extent

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 F. DIVERSIFICATION: To maximize generation of business in
sectors other than Fertilizer sector

G. OBLIGATION TO SOCIETY: To conduct business in the most

ethical manner, and with legal standards, in order to generate a
good social environment.

B. OUR MAJOR CLIENTS

Rashtriya Chemicals & Fertilizers Ltd.

Indian Farmers Fertilizer Co-operative Ltd.

National Fertilizers Ltd.

Krishak Bharati Co-operative Ltd.

Nagarjuna Fertilizers & Chemicals Ltd.

Chambal Fertilizers & Chemicals Ltd.

Tata Chemicals Ltd.

Indo Gulf Fertilizers Ltd.

Brahamputra Valley Fertilizer Corporation Ltd.

Kribhco Shyam Fertilizers Ltd. (erstwhile OCFL)

Mangalore Chemicals & Fertilizers Ltd.

Madras Fertilizers Ltd.

Indian Oil Corporation Ltd.

GAIL (India) Ltd

Zuari Industries Ltd.

Oil and Natural Gas Corporation

Bharat Petroleum Corporation Ltd.

Hindustan Petroleum Corporation Ltd.

Indraprastha Gas Ltd.

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Oil India Ltd.

Numaligarh Refinery Ltd.

DGMAP, Ministry of Defence, Govt. of India

National Peroxide Ltd.

Petroleum India International

Rajasthan Rajya Vidyut Utpadan Nigam Ltd.

UP Rajya Vidyut Utpadan Nigam Ltd.

Bharat Heavy Electricals Ltd.

Burrup Fertilizers Pty. Ltd. (BFPL), Australia

Indo Egyptian Fertilizers Co. SAE, Egypt

Sumatec Corporation Sdn. Bhd., Malaysia

Star Petro Energy LLC, Dubai

Lavan Chemicals Company , Iran

C. OUR ACTIVITIES

Projects & Development India Ltd. (PDIL) is an ISO Certified premier

Consultancy and Engineering Organization which has played pivotal role in the
growth profile of Indian Fertilizer Industry with over four decades of experience in
providing Design, Engineering and related project execution services from
concept to commissioning of Fertilizer and Chemical Projects. Our esteemed
clients are almost all the major Fertilizer Manufacturing Organizations in India in
Public, Co-operative and Private Sectors.

Over the years, PDIL has also diversified its technology base and engineering
expertise to cater to other industrial Sectors viz. Chemicals, Oil & Gas, Refinery,
Power and Infrastructure .

PDIL’s Design Engineering Centres at NOIDA (NCR-New Delhi) and Baroda are
equipped with State-of-the-Art computer facilities such as Plant Design System
(PDS) from Intergraph Corp., U.S.A., Aspen Plus from Aspen Tech., U.S.A., and
a large number of state of the art work specific software for carrying out design

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and engineering work. PDIL is a member of Heat Transfer Research INC., U.S.A.
giving it right to use Xchanger Suite of Software.

D. SERVICES OFFERED

Pre-Project Services
Market Study Reports, Feasibility Studies, Detailed Project Reports, Site
Selection, Risk Analysis, Hazop, EIA Studies etc.

Project Engineering Services

Design, Detailed Engineering, Procurement Services, Inspection & Expediting,
Project Scheduling and Monitoring , Project Management, Construction
Supervision, Commissioning Supervision and Performance Guarantee Tests,
and also Project Management Consultancy Services (PMC).

Other Specialized Services

Revamp / Retrofit / De-bottlenecking Studies, Health Study & End-to-End Survey,
Environmental Engineering, Energy Audit , Safety Audit, Third Party Inspection
and Non Destructive Testing.

E. DETAILS OF PROJECTS & SERVICES.

Fertilizer
In the field of Fertilizers, the recently completed major projects are :

- Detailed Engineering Consultancy service for the world’s largest Single Train
2200 MTPD Ammonia plant at Karratha, Australia for M/s Burrup Fertilizer Pty.
Ltd.,

- Ammonia V Technology upgradation for M/s RCF, Trombay .

PDIL is currently engaged in the execution of a number of Revamp / Upgradation

projects such as :

- Debottlenecking for Capacity Enhancement for Ammonia / Urea Plants

at Aonla and Phulpur for Indian Farmers Fertilizers Cooperative Ltd.
- Energy Saving for Ammonia – I Plant at Vijaipur for National Fertilizers
Ltd.
- Revamp of Ammonia / Urea Plant at Gadepan-I and II for Chambal
Fertilizers & Chemicals Ltd .
- Consultancy services for various Upgradation Schemes at Paradeep
for the DAP Fertilizer complex for Indian Farmers Fertilizers
Cooperative Ltd .

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 - Revamp of Urea Plant for Energy Savings for Gujarat Narmada Valley
Fertilizers ( GNFC ) , Bharuch.
- Revamp of Methanol Plant at Trombay for Rashtriya Chemicals &
Fertilizers Ltd.

Apart from this , PDIL is also providing services such as Feasibility Reports,
Detailed Project Reports , Site selection, Technology evaluation , etc. to many
clients for Joint Venture Fertilizer projects outside India.

Projects in Oil & Gas and Refinery Sector

We have the privilege of having provided our services for Projects in Oil and Gas
& Refinery Sectors and PDIL has provided the services to all the major
organizations in India for LPG Import Terminals, POL Terminals/ Depots/
Storages, Crude/ Gas/ Petroleum Products Pipelines, Gas Gathering Stations,
Mounded Storages for LPG, Atmospheric Cryogenic Storages for Petroleum
Products, LPG Bottling Plants, City Gas Distribution Project including CNG
Stations, Skid Mounted/ Relocatable Refinery, Revamp Jobs for Refineries
covering Atmospheric Distillation Unit, Sulphur Recovery Unit, Lube Oil
Complex, Crude Distillation Unit, Crude Topping Unit , Sour Water Treatment
Units , Hazop Studies , Effluent Treatment Plants , etc.

Projects in Chemical Sectors

PDIL has undertaken many projects in the Chemical sector such as Methanol
Plant, Hydrogen Plant, Methyl Amines, Sulphuric Acid, Phosphoric Acid, Nitric
Acid, Sodium Nitrite / Nitrate, Ammonium Nitrate, Ammonium Bi-Carbonate.

Infrastructure sector

PDIL has established credentials in infrastructure sector also and has provided
PMC services / Review consultant services for Housing projects of the Ministry of
Defence, located at various cities across the Country .

Third Party Inspection

PDIL is a recognized Agency for Inspection & Quality Assurance Services and
undertaking the services of Third Party Inspection Services for many projects to
prestigious organizations like IOCL, BHEL, BPCL, HPCL, State PHEDs, etc.
PDIL has been selected by BHEL as their Third Party Inspection Agency for the
Equipment and Items procured by the various BHEL Units for their Projects.
Third Party Inspection Services are also being provided to Overseas Engineering
Consultants and EPC Contractors .

Non-Destructive Testing Services

PDIL provides NDT services for plants in various sectors like Fertilizer, Chemical,
Refineries, Oil & Gas, Cross Country pipeline etc. PDIL specialized NDT services
includes Automatic Ultrasonic scanning of Reformer Tubes for Ammonia Plants

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and Refineries, Infra-Red Thermo- Vision / imaging , Eddy current testing,
Vibration signature analysis etc. PDIL also undertakes Inspection & safety
Certification of storage tanks for petroleum products as well as Ammonia Storage
tanks.

PDIL Catalyst
PDIL’s Catalyst Division manufactures and supplies a wide range of
commercially proven catalysts used in Ammonia Plants and other Industries.
Catalysts manufactured by PDIL for Ammonia Plants are Primary Gas
Reforming, Secondary Reforming, Iron-Chromia High Temp. CO Shift
Conversion, Copper Promoted High Temperature Shift , Conventional & High
Copper Low Temperature Shift Conversion, Methanation & Super
Methanation, and also Vanadium Pentoxide for Sulphuric Acid Plants .

PDIL’s Catalyst are in use in almost all the old and new generation Ammonia
Plants in India in the Govt., Co-operative and Private Sectors. Apart from the
Fertilizer Plants, PDIL’s Catalyst is in use in Refinery also. PDIL’s Vanadium
Pentoxide Catalyst has been supplied to many Sulphuric Acid Plants in India .

F. MOU WITH GOVT.

PDIL has for the first time signed a Memorandum of Understanding with the
government for the year 2006-07 covering all the important parameters which are
indicators of healthy performance of a profit making PSU. Hence the company
shall be regularly monitored for its activities through the Department of Public
Enterprises.

G. GRIEVANCES REDRESSAL MECHANISM:

PDIL is committed and ever alert to redress grievances in a responsible and

effective manner. The silent measures are:

A Grievances Cell has been set up in the office of the Unit Head of the respective
Units of PDIL. The Public are free to lodge complaints / suggestions on the
following addresses:-

Shri A.K. Pal, General Manager I/C

PDIL Bhawan, A-14, Sector-1, Noida 201301
Telephone-0120-2539409

Shri S.C. Agarwal, General Manager I/C

Western Regional Office, Rameshwar Estate,
Subhanpura, Baroda- 390 007
Phone- 0265- 2285074, 2282275

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Shri M K Sinha, Dy General Manager I/C
CIFT Building, P.O. Sindri
Distt- Dhanbad- 828122
Phone- 0326 - 2251287

In respect of complaints involving redressal for bribe, irregularities, Public may

approach Chief Vigilance Officer at the following address:-

Shri Rajesh Agarwal, Chief Vigilance Officer

PDIL Bhawan , A-14, Sector-1, Noida 201301 (UP)
Distt Gautam Budh Nagar.
Phone- 0120- 2529845

H. CUSTOMER FEEDBACK.

After completion of a project job, PDIL obtains a completion certificate from the
Client and maintains contact with them to monitor their requirements at a later
stage also. PDIL is committed to continuously improve its performance. Under
its quality programme, it has developed a Customer Feed Back form which is
duly sent to the Client on completion of the project or the service rendered.

I. GENERAL

More information on PDIL’s activities and performance can be viewed from other
sections of PDIL website www.pdilin.com .

The Citizen’s Charter / Service Charter shall be reviewed annually