Wiser Home Controller 2 Installation

WHC2_5918
Wiser Home Controller 2
Installation Instructions
Thank you for your purchase of the Wiser Home Controller 2. This installation document
provides the configuration information needed to set up the product. Use this document in
conjunction with the Setup Sheet (provided with the Wiser 2) and the Help files included in the
software products from Schneider Electric.
Be sure to follow all safety information included in the documents and on the product.
© 2015 Schneider Electric. All Rights Reserved.

WHC2_5918 Wiser Home Controller 2 Installation Instructions
Safety Notice
The Wiser Home Controller 2 (Wiser 2) is designed for indoor use in residences and
businesses. The Wiser 2 operates continuously over long periods without attention from
the user. Therefore, it is important to install and locate the equipment where it will be
protected from heat, dust, moisture and physical damage.
A ‘WARNING’ in this document alerts you to a hazard that, if ignored, could cause serious
injury or a dangerous condition and also tells you how to prevent problems.
A ‘Caution’ warns you that certain actions could cause damage to the equipment or nearby
property. Note that damage to the equipment might not be immediately detected.
WARNING Connected Equipment Can Turn On and Off Unexpectedly.

The Wiser 2 Graphical User Interface (GUI) can control motors, heaters and relays that
are switched automatically. These devices can turn on or off unexpectedly and could
cause serious injury. Always remove power from connected devices before performing
maintenance.
WARNING Battery Safety

Replace the battery only with the type specified in this instruction. Do not dispose of the
old battery in fire. There is a risk of an explosion that could cause serious personal injury.
Keep batteries away from children. Ingested batteries can cause death or serious injury.
Caution Do not connect C-Bus to the Ethernet LAN.

The C-Bus network and the Ethernet LAN are NOT electrically compatible. Wiring errors
will cause damage to the equipment and erratic network performance. This could cause
a potentially dangerous condition.
When installing the Wiser Home Controller 2, follow these guidelines:
• Do not disassemble or attempt to modify the unit.
• The battery is the only user serviceable part inside. It is accessible from the cover on
the underside of the Wiser 2 (refer to the Warning above).
• Do not place the Wiser 2 on top of any equipment or any source of heat. Provide for
ventilation above and to the sides of the Wiser unit.
• Clean the unit with a soft cloth; Do not use any solvents or cleaners.
• Keep the Wiser 2 away from water or other liquids.
Technical Support
For further assistance in using this product, consult your nearest Schneider Electric or
Clipsal by Schneider Electric (CIS) Sales Representative or Technical Support Officer.
Technical Support email: cis_support@clipsal.com.au
©2015 Schneider Electric. All rights reserved.

Clipsal is a registered trademark of Schneider Electric. Wiser and Wiser 2 are trademarks of Schneider Electric.
ZigBee is a registered trademark of the ZigBee Alliance. The ZigBee and Home Automation logos are used with
permission.
Windows, Vista and XP are trademarks of Microsoft Corporation.
iPhone and iPad are trademarks of Apple.
All other trademarks are the property of their respective owners.
2 of 30 © 2015 Schneider Electric. All Rights Reserved.

Contents
1 Introduction ......................................................................................................... 4
1.1 Product Features .......................................................................................... 5
1.2 Indicator LEDs .............................................................................................. 8
2 Installation .......................................................................................................... 9
2.1 Download the Required Software Tools ......................................................... 9
2.2 Security .......................................................................................................... 11
2.3 Connectivity ................................................................................................... 11
2.4 Setup the PC for Configuration Tasks ............................................................ 12
2.5 ZigBee Network Devices ............................................................................... 13
2.6 C-Bus Network Devices ................................................................................. 14
3 PICED Software Recommendations ................................................................. 15
4 Using the HDMI Interface ................................................................................... 16
5 Streaming Audio ................................................................................................. 16
6 Accessing Local Storage ................................................................................... 16
7 Using a Wireless LAN ........................................................................................ 17
8 Remote Access ................................................................................................... 18
8.1 Setting Up Port Forwarding .......................................................................... 18
8.2 Port Definitions for the Wiser 2 ..................................................................... 18
9 Upgrading the Firmware .................................................................................. 19
10 Troubleshooting ............................................................................................... 20
10.1 Resetting the Wiser 2 ................................................................................. 20
11 Additional Information .................................................................................... 21
11.1 Useful DOS Command Prompt Programs .................................................. 21
11.2 Terms Used in this Document ..................................................................... 22
12 Specifications .................................................................................................. 23
13 Standards Complied ........................................................................................ 25
14 GNU General Public Licence .......................................................................... 27
15 Warranty Statement ......................................................................................... 30
© 2015 Schneider Electric. All Rights Reserved. 3 of 30

1 Introduction
Thank you for purchasing the Wiser Home Controller 2, product reference: WHC2_5918.
The Wiser 2 controller provides a central point for managing many electrical and electronic
devices in your home or business. The Wiser 2 product is a (1) controller device and (2)
Graphical User Interface (GUI) software:
Wiser Home Controller 2 (Wiser 2)
The Wiser 2 is an intelligent interface that connects to the Local Area Network (LAN), the
C-Bus network, a ZigBee network, USB devices, and lP devices on the LAN. The figure
below shows the connectivity of the Wiser 2. The Wiser 2 can use a wired or a Wi-Fi
connection to the LAN.
Customer’s
router
IP devices
Wiser Home C-Bus interface

Controller 2
HDMI interface
ZigBee interface Power

under the cover Connector USB devices
Graphical User Interface (GUI)

The Wiser 2’s GUI is an easy-to-use interface for accessing, monitoring and controlling
your residential or office environment locally, or remotely over the Internet. You can access
the GUI of new Wiser Home Controller 2 (Wiser 2) with a range of personal computing
devices, including hand-held phones and tablets. The Wiser 2 installation can include
wireless devices in your home or business.
The control interface is set up by the installer/integrator. The user selects:
(1) a function, such as lighting, heating or window shades.
(2) a location, such as a bedroom or lounge room.
When you change the state of a device, the screen widget shows the change.
The installer sets up a profile for the user that allows access to certain functions and
devices.

1.1 Product Features

The Wiser Home Controller 2 (Wiser 2) includes firmware and documentation. The most
recent versions of the configuration software packages are downloaded from the Internet.
Product Number Description

WHC2_5918 Wiser Home Controller 2, interface unit for local and remote monitoring
and control of electrical devices. Includes controller, power supply,
battery, C-Bus connector plug and a network patch cord.
The figure below shows the packaged components.
Figure Ref. Component Description

1 Wiser Home Controller 2 (Wiser 2)
2 AC/DC power supply
3 C-Bus connector and cover
4 Ethernet patch cable
Battery (See Page 7), accessible from the door on the bottom of the unit
(Important! Read the safety Warning on Page 2).
Clipsal by Schneider Electric software products. In order to program the Wiser 2,

you MUST have the latest versions of C-Bus Toolkit and PICED software from Schneider
Electric. C-Bus Toolkit contains the C-Gate Utility and the Control System IP Utility. Install
Toolkit to ensure that you have all required software available on the PC. PICED sets up
the Wiser Home Controller environment to provide a Graphical User Interface (GUI) that
monitors and controls devices in a home or commercial site.

The Wiser 2 is configured by the installer using software tools. There are no controls or
switches that require user attention. With the exception of the Power LED, the front panel
LED indicators can be turned off by the installer, if desired.
The system connections are made at the back panel of the Wiser 2. Your installation might
not use all of the available ports. The figure below shows the location of the indicators and
ports on the Wiser 2.
Back Panel
1 2 3 4 5 6
C-Bus MRA Z
7 8 9 10 11
Front Panel
Door open 12 13
Figure Ref. Connector or Indicator

1 AC/DC power supply connector
2 Ethernet LAN RJ socket connector (also supports 802.af POE)

3, 5, 12 USB connectors
4 HDMI connector
6 C-Bus connector
7 C-Bus network activity indicator LED
8 MRA activity indicator LED
9 Power indicator LED
10 ZigBee network activity LED

11 Wireless LAN activity LED
-- ZigBee UZI port (under top cover)
13 SD card slot

Top Cover Removal and USB port for an Optional ZigBee Adapter
To remove the top cover, (1) press the release tabs on the rear panel and then (2) lift the
cover. The USB Zigbee Interface (UZI) is an optional feature. Refer to the instructions
included with the UZI.
2. Lift top cover
1. Press tabs
from below
UZI port (USB)
Battery Compartment and Reset Button Locations

The battery is located on the underside of the Wiser 2. The battery is installed prior to
shipping and should last for several years before requiring replacement (refer to the safety
Warning on page 2).
Reset Button
Battery Compartment

1.2 Indicator LEDs

The operation of the LEDs is shown in the table below.
Symbol LED Name Operation

Power ON when power is applied to the unit using (1) the supplied AC/DC
power supply or (2) Power Over Enternet (PoE) when connected to the
appropriate power source; 802.3af PoE device.
C-Bus YELLOW (green+red) = initializing (e.g., during boot-up)
GREEN = good connection to C-Bus (updated every 30s)
C-Bus RED = C-Bus connection not functional (updated every 30s)
OFF = C-Bus LED is disabled, or C-Bus is not part of the Project
Wi-Fi GREEN = connected
YELLOW = connecting / authenticating / obtaining IP address
RED = blocked / failed / suspended / disconnected / disconnecting
OFF = The LED is disabled, or the User has not enabled Wi-Fi in the
Project.
MRA GREEN = matrix switcher connected, database ready (not cataloguing)
(Ripple) ORANGE = matrix switcher connected, database scanning (cataloguing
MRA music)
RED = matrix switcher not connected (due to invalid TCP address,
network error or USB plugged into matrix switcher)
OFF = The LED is disabled, or the User has not enabled Ripple in the
Project.
ZigBee YELLOW (green+red) = initializing (e.g., during boot-up, ZigBee
attribute discovery)
Z GREEN = good connection to ZigBee network (updated every 10s)
RED = ZigBee network not connected or error condition
OFF = LED is disabled or the User has not enabled ZigBee in the
Project.
Note:
If you are installing a firmware update, the LEDs will blink during the process. Refer to
‘Upgrading the Firmware’ for more information.

2 Installation
The Wiser Home Controller 2 must be programmed by a competent installer before the
control and monitoring functions are available!
2.1 Download the Required Software Tools
The software applications for Wiser 2 (C-Bus Toolkit, Zoolkit and PICED) from Schneider
Electric can be freely downloaded from the following location on the Internet:
http://www.clipsal.com/CIS
Select Technical and then navigate to Downloads
Each of the software products that you download from the CIS web site has its own setup
file. The setup file is self-extracting and includes an installation wizard. It is recommended
that you SAVE the downloaded file to your hard drive in a folder that is easy to access.
Normally, the default location for program files will work, but you can specify another
location.
PICED Configuration Software

PICED (pronounced: pick-ed) from Schnieder Electric is required for all Wiser 2
Installations. PICED is the tool that sets up the following:
• Locating the Wiser 2 on the network and setting the IP address.
• The monitoring and control functions for all included devices.
• Graphical User Interface (GUI) for local and remote communication.
• User profiles that control visibility and access to devices.
The steps needed to configure the Wiser 2 with PICED vary depending on the types of
devices that are connected to the system. Schneider Electric provides software tools to set
up the Wiser 2. Your installation might not require all of the tools mentioned below:
Will you be configuring ZigBee® devices?
ZigBee Use Zoolkit (ZigBee Configuration Software) from Schneider Electric to

collect information about your existing ZigBee network.
Z Using (1) a PC, (2) a UZI / EZI Zigbee adapter and (3) Zoolkit software,
you can map the ZigBee network before or after connecting the Wiser 2.
Refer to the instructions provided with the ZigBee adapter and Zoolkit
Help files.
Will you be configuring C-Bus devices?
C-Bus Use C-Bus Toolkit software from Schneider Electric to map the existing
C-Bus network.
If you are not using C-Bus, you can install the Wiser 2 by de-selecting
C-Bus features during programming in PICED. Later, if you add a
C-Bus network, you will use Toolkit to assist you.

The following table lists the software programs from Schneider Electric that are applicable
to the Wiser Home Controller 2
Software Product Purpose Rev. Level
Wiser 2 Software Operational software supporting the Wiser Installed at the
features and user interface. factory
C-Bus Toolkit Software Configures the C-Bus network and creates Latest (see Note)
project files that are used by PICED.
Zoolkit Software Locates components on the ZigBee network Latest
and creates a file that is used by PICED.
PICED Software Configures the Wiser Graphical User Latest
Interface (GUI) and creates the project files
that are transferred to the Wiser 2 unit.
1. When you download the software from the Internet,

you have several options. It is recommended that
you ‘Save” the zipped file to your hard drive.
2. IMPORTANT! Make a backup copy of any current
Toolkit project files and PICED project files before
you open the setup program.
3. Shut down any running sessions of Toolkit or PICED
before opening the setup program. You might have
to shut down antivirus software on your PC. If you do
not have permission to add or remove programs log
in as a user with adminstrative privileges.
4. In your file manager, select the zipped file and open
it. Then select and open the setup.exe file. The
Setup Wizard appears in a dialog box. Select Next to
continue.
5. On the Licence Agreement page, click the ‘I accept
the agreement’ radio button and then click Next.
6. Follow the prompts that allow you to decide on file
locations. You can usually accept the defaults. It is
best to perform a ‘full installation’ to make sure that
you have the latest drivers and components.
7. Be sure to access the HELP files, sample projects
and tutorials in the software programs as you use
them.

2.2 Security
It is very important to set proper levels of security to protect the unit from unauthorised
persons. In applications that use Wi-Fi and Remote Access functions, use these
recommendations:
• Use Secure Wireless Access
• Use WPA2 Personal Security Settings
• Leave Toolkit and Projector Updates disabled by default (enable them only on an
as-required basis).
• Define a unique password for projects. Do not use the original password.
user: admin (default, cannot be changed) password: admin.
2.3 Connectivity
The basic connections for the initial setup programming stage are provided in the in the
Setup Sheet document that is provided with the Wiser 2. Follow the recommendations
below.
Out of the box, it is recommended that you use a wired Ethernet connection for
programming and setting up access and control. Later, other interface options such as
Wi-Fi and HDMI can be configured. An Ethernet patch cable is provided.
Please...Read Me First

2.4 Set Up the PC for Configuration Tasks

You need a PC to configure a Wiser Home Controller. 2 After the configuration tasks
are done, you may disconnect the PC from the network, if desired. Refer to Figure 4
in the Setup Sheet for cable connections. At this time the PC must have the following
characteristics:
• Windows operating system, i.e., Windows 7, Vista.
• Adequate disk space for setting up the software applications from Schneider Electric
• Internet access using a browser such as Internet Explorer or Firefox
• The logged on user should have administrator-level permissions
For best results:
• The PC and the Wiser 2 should reside on the same subnet in a wired local area
network (LAN) as shown the figure below.
• Allow the PC and the Wiser 2 to use dynamic IP addressing via DHCP. Later, you will
provide the Wiser 2 with a static IP address.
• The customer’s ADSL modem needs to provide the PC with access to the Internet for
software downloads.
Dynamic IP (DHCP)
Customer’s
router Cat.5e network cable
Cat.5e patch cable
(supplied with Wiser 2)
PC with access to the Internet

to download: C-Bus Toolkit
Wiser Home Zoolkit, and
Controller 2 PICED software
AC/DC Power Supply Dynamic IP (DHCP)

connection here

2.5 ZigBee Network Devices

You can connect to an existing ZigBee network and have the ability to control devices
using the Wiser 2’s GUI. Use one of the following interface adapters to provide the wireless
connection.
Reference Product Name Description
WHC2_5921 USB ZB Interface Unit Interface adapter between PC or Wiser 2 to an
existing ZigBee network. Allows connection in
easy mode and is used with Zoolkit configuration
software.
WHC2_5922 Ethernet ZB Interface Unit ZigBee adapter for Ethernet LAN. Easily accessed
by Wiser 2 or a PC running Zoolkit configuration
software. Allows connection in easy mode to an
existing ZigBee network.
Zoolkit ZigBee configuration software lets you create a definition file for all visible
ZigBee devices on the existing local network. Refer to the HELP files in Zoolkit and the
instructions that are provided with the UZI and EZI adapters.
PC with Zoolkit, C-Bus Toolkit

Internet and PICED software loaded
ZigBee network
Router or
switch
Wiser Home Control
USB ZB Interface
PC with Zoolkit software loaded

Internet
ZigBee network
Router or
switch
Ethernet
ZigBee Interface

2.6 C-Bus Network Devices

In order to collect C-Bus network information (for PICED), the Wiser 2 must be connected
to an active C-Bus network. Be sure to use Cat.5e UTP cable that is certified for use on
C-Bus networks; product reference 5005C305B (solid), 5005C305BST (stranded).
The Wiser 2 uses a 2-terminal plug for C-Bus. This avoids the possibility of wiring the
C-Bus network to the Ethernet LAN.
C-Bus Toolkit software (installed earlier on the PC) allows you to get the unit addresses
and group addresses that are used by PICED to create a project for device monitoring
and control. C-Bus Toolkit can be operated on Windows system running one of the follow
operating systems:
Windows Vista SP2
Windows 7 SP1
Windows 8
Windows 8.1
Do not run C-Bus Toolkit software and PICED software at the same time on your PC. Both
applications use the C-Gate program but in slightly different modes of operation.
To use C-Bus Toolkit with the Wiser Home Controller 2, do the following:
1. If Toolkit cannot find an IP address for the Wiser 2, then press the Scan Network button
on the toolbar.
2. Use the tools provided to scan the network, search for networks, or refresh the list of
projects, as needed. Refer to Toolkit’s help files for more information.
3. If you have difficulty accessing the C-Bus network using C Bus Toolkit, check the cable
connection at the rear of the Wiser 2. Look for LED indications of a problem.
4. After you have updated the Tag database using C-Bus Toolkit, save the project and
shut Toolkit down before opening PICED.
In order to use Toolkit software from a remote location, you must enable remote support
and provide a port for the C-Bus link. Refer to Remote Support for more information.
C-Bus cable
Use Category 5e Unshielded Twisted Pair (UTP) network cable.

3 PICED Software Recommendations

Be sure to follow the programming steps given earlier to map your existing network.
During the PICED programming session, the following actions are recommended:
Action or Topic Recommendations
Select or De-select C-Bus If you are not using C-Bus devices, de-select C-Bus.
PICED will use a placeholder project file. In the future,
you can add a C-Bus project.
If you are using C-Bus, select the option. You can use an
existing project file created by C-Bus Toolkit software.
Wiser Home Controller 2 Create a project specifically for the Wiser Home
Controller (Wiser 2). PICED needs to know that the
device you are programming is a Wiser Home Controller.
Some sites may have touchscreens that use PICED
projects.
Static IP Address If you intend to use remote access over the Internet,
it is highly recommended that you assign the Wiser 2
static TCP/IP address. Refer to Remote Access for port
assignments.
PICED Help files Use PICED Help! The help system is provided to answer
your questions about selection options and concepts that
you might not be familiar with. If you have a problem or
question, access Help before calling technical support.
Factory Settings Select each tab in the Wiser options. Use the factory
settings when possible. Be sure to enable the ZigBee
option if you want to add the project to the Wiser.
User Profiles Create user profiles that allow access to functions
needed by the end user. Limit those functions that can
cause system malfunctions. Use security features if the
Wiser 2 might be accessed by unauthorised persons.
Transfer files to the Wiser 2 Save your work in PICED before beginning the transfer
job. Make sure the Wiser 2 is not busy when you do
the transfer. For example, make sure that the Wiser 2
has completely finished a firmware download (can take
several minutes) or file management task.

4 Using the HDMI Interface

The installer can create a user profile that allows the end user to access the GUI using
a digital receiver and its remote control. If the HDMI interface will be used, the distance
between the Wiser 2 and the digital receiver will be limited by the length of the HDMI cable.
The HDMI interface is active when the Wiser 2 is operating in normal mode. The HDMI
interface is very convenient for controlling and monitoring devices. It is not the preferred
interface for configuring your Wiser 2.
If the configuration PC has been disconnected from the LAN, you can use the HDMI
interface to view the Wiser 2’s local storage.
5 Streaming Audio
If you have a Clipsal Matrix Controller that supports Ripple (streaming audio), you can
listen to program sources coming from the Multi-Room Audio system. The Wiser 2’s GUI
can be configured to control your Matrix Switcher for radio, CD’s and streaming audio.
The streaming audio capability of the Wiser 2 requires a connection to the C-Bus network.
Refer to the Multi-Room Audio (MRA) documentation for more information.
6 Accessing Local Storage

If your user profile (as set up by the Installer) allows you to access the local storage on the
Wiser 2, you can access the following directory locations/devices:
Local Storage Device Description and Method of Access

Root directory on the This local storage area contains the installation
Wiser2 documentation. Use a PC on the LAN or use the HDMI
interface to access the file system.
USB stick You can insert a USB stick into one of the USB ports on the
back panel or inside the hinged front door on the Wiser 2. The
USB must have a FAT file system. You can use a PC or the
HDMI interface to access the file system.
External Hard Disk You can use an external disk drive connected to a USB or
mini-USB port on th Wiser 2. The Wiser 2 can provide power
to the external disk using the USB link. See the note below
for information.
If you power an external drive with one of the Wiser 2’s USB ports, you should
use the AC/DC power supply (provided with the Wiser 2) to power the Wiser. If
you power the Wiser 2 using Power Over Ethernet, the POE supply device might
not be able to supply adequate power for the Wiser and the external drive.

7 Using a Wireless LAN

The Wiser 2 supports 802.11 bgn wireless in the 2.4 GHz frequency range. Some
installations might use the Wi-Fi LAN for one or more of the following reasons:
• The user wishes to use the HDMI interface and must place the Wiser 2 close to the
digital receiver.
• The customer’s ADSL modem might be in a location where running a cable from the
modem to the Wiser 2 is not practical.
• The user might prefer not to dedicate a physical Ethernet port to the Wiser 2.
Recommendations
1. Configure and test the entire system using a wired LAN connection BEFORE switching
the Wiser 2 over to a Wi-Fi LAN.
2. Before enabling the Wi-Fi feature on the Wiser 2, make sure you have all of the
needed information, including:
IP addresses
Subnet
DNS Server address
SSID
Security Password
The Wiser 2’s wired LAN connection does not operate when Wi-Fi is enabled.
In the worst case, the Wi-Fi link might not work properly the first time. The
Wiser 2 will have no path to the LAN. You might not be able to re-establish
connections without a hard reset of the Wiser 2.
3. Use a static TCP/IP address for the Wiser 2 during Wi-Fi setup.
4. Use the security features described at the beginning of the Installation section of this
document! Operating the Wiser 2 in a non-secure environment is likely to compromise
the entire installaton.

8 Remote Access
You can use a mobile phone or PC to access the Wiser 2 over the Internet to perform
control/monitoring actions and also modify the C-Bus configuration.
IMPORTANT Avoid security breaches.
When remote access is enabled, the installer must change the Wiser 2
Adminstrator password.
Remote Access has 3 options. When the options are disabled, the user cannot remotely
connect to the Wiser 2. The Options can be enabled or disabled via PICED under the
Access Tab for Wiser in Project Details Dialog. By default when the project is created in
PICED, all the three options are disabled. The Options can also be enabled/Disabled via
the Android TV Client and Flash Client via Settings-> System Utilities.
• Toolkit Control, when enabled, allows the user to remotely connect to Toolkit via a
Wiser IP address.
• Projector Control, when enabled, allows the user to remotely connect to the Wiser UI
using a Web browser, Projector and Mobile Applications.
• Project Update, when enabled allows the user to remotely connect to the Wiser 2 via
PICED for Project Transfer, firmware upgrade etc.
8.1 Setting Up Port Forwarding
The screen below is a typical representation of how your modem /router (not the Wiser 2)
should be configured to support access to the Wiser 2 from the Internet.
Note: This setup does not apply if you are using a bridged modem or have configured your
modem/router to work as a bridged modem.
8.2 Port Definitions for the Wiser 2
Application ID Protocol Ext
Port Int Port Port Details
Function
WISER2 TCP 80 80 Port 80 is the default port used for connecting to the
web server of the Wiser 2, When enabled, the Wiser
2 GUI can then be reached at http://<your URL or
External IP>:80/ You will be required to authenticate
with a username and password to gain access.
CBUS TCP 10001 10001 Port 10001 is the default port for the Wiser 2.
This port is only required if you wish to obtain
programming access from toolkit to C-Bus, Refer to
Note 2 for more details
To maintain an ongoing connection to your Wiser 2, you should use either a Fixed IP
address for the LAN interface of the Wiser 2, or alternately, setup your Modem/Router to
always provide the same IP Address to the Wiser 2 (refer to your modem/router manual for
details).
The C-Bus port for Wiser 2 is configurable; the default port address is 10001 ( toolkit
default). If you change the Port address from the default it must also be changed in
the Wiser 2 project and then downloaded. The new port number must be used for port
forwarding in the modem/router.
9 Upgrading the Firmware
Firmware upgrades for Wiser 2 are supplied with new builds of PICED software. There are
several ways to upgrade the firmware on your Wiser 2.
Recommendations
If there is an HDMI cable connected to the rear panel of the Wiser 2, disconnect it before
starting a firmware upgrade. You can reconnect the cable after the upgrade.
If you use the PICED method to upgrade the firmware, do not transfer Projector at the
same time as the Project and the firmware image.
Do not to remove power from the Wiser 2 or interrupt the firmware upgrade
process. Either of these conditions could cause the Wiser 2 to hang. Remember,
if you perform a hard reset, the Project data and user settings can be lost.
A small firmware upgrade typically requires from 2 to 3 minutes to complete. Allow 4 to
5 minutes if necessary. When the upgrade process starts, the LEDs blink multiple times.
When the upgrade is done, the Wiser 2 reboots.
Ugrading using PICED Software
The firmware image file that is packed with the latest build of PICED software is named
wiser2firmware_1_31_463.img, or higher. When you run the new PICED software, it
compares the new firmware version with the existing Wiser 2 firmware version.
1. When you launch the PICED transfer utility dialog to load a Project, you will see a
dialog box if the Wiser 2 requires an upgrade.
2. Follow the prompts to allow the PICED transfer utility to load the Project and firmware,
as needed.
3. Allow the PICED transfer to complete without interruption. The Wiser 2 reboots as
required. If you removed the HDMI cable, you can reconnect it now.
Upgrading via the Front USB Port
You can upgrade the Wiser 2 to the latest firmware level by using a USB drive.
1. Install the latest PICED release on your PC. Locate the latest firmware image file in
the PICED directory, the firmware file is wiser2firmware_1_31_463.img, or higher.
2. Copy the file onto the root directory of a USB drive. Rename the file to the following:
wiser2firmware_upgrade.img.
3. Remove the USB drive from your PC and insert it into the front USB port on the Wiser.
The upgrade is performed without further user input. The LEDs will blink multiple
times. Wait until the update is complete and allow the Wiser 2 to reboot.
4. After the upgrade is done, remove the USB drive. If you removed the HDMI cable, you
can reconnect it now.
Upgrading Using a Web Browser
1. Use the Web Client and a Web Browser. Provide your password as needed. Under
Settings select Setup.
2. Select ‘Wiser Manual Upgrade’ and follow the prompts. The upgrade happens
without further user input. The LEDs will blink multiple times. Wait until the upgrade
is complete and allow the Wiser 2 to reboot. If you removed the HDMI cable, you can
reconnect it now.

10 Troubleshooting
If you are having problems with your Wiser 2, try the basic diagnostic steps first.
Step Action
Identify and Document Make notes about any error messages or LED error conditions. If there
is a problem with other equipment it could affect the Wiser 2. This is very
important if you have to explain the problem to support personnel.
Isolate the Problem Try to find out what part of the installation is failing. See if any functions are
working properly. This can eliminate certain problems right away. The Wiser
2 could be associated with a large number of devices and any one has the
potential for disrupting control functions.
Check cable connections Make sure the power supply is firmly held in place in the power outlet and
that the plug is fully inserted in the back panel. Check the power cable for
damage. Make sure all network and interface cables are connected properly
in the correct locations on the back panel. Avoid disconnecting cables
when power is ON.
Remove optional devices If you have inserted an SD card in the front panel, or if you have attached a
USB device, you might want to remove the device and note the effect.
User Interface Make sure that the device that displays the GUI, an iPhone for example,
is working properly and that the GUI software is working. Try to determine
whether the problem is a connection problem.
Restart If the equipment is not responding at all, it may be necessary to reboot
or cycle power. Technical Support can advise you if the system does not
recover in a reasonable amount of time. Make sure you have collected
all of the information you can about the problem before you power off the
equipment or reset devices. You could make it harder to fix the problem or
see if it is the same if it happens again in the future.
Intermittent Problems Problems that occur and then disappear are often difficult to identify.
Technical Support might ask you to collect information from event logs.
10.1 Resetting the Wiser 2

There are several reasons why you may wish to restart or reset the Wiser 2. If the unit
is not communicating properly, a restart (turning power on and off)might be all that is
required.
There are two types of resets that involve using the reset button located on the bottom of
the Wiser 2 (see Page 7). It is important to know which reset will give the desired results.
Partial Reset The reset button is pressed and held for LESS than 10 seconds.
When the Wiser 2 reboots, the Project settings revert to the most recent Project that was
was transferred. Any changes made to the Project via the UI clients will not be held.
If the Project needs to be updated after the Partial Reset, it must be done either via the UI
client for applicable changes, or via PICED. PICED changes are done by the installer who
has access to the PICED software.
Full Reset The reset button is pressed and held for MORE than 10 seconds.
When the Wiser 2 reboots, the unit returns to the default Project and default
settings. This means that the user’s project is completely lost! The User
will required to have the Installer use PICED, update the project correctly and
transfer it to the Wiser 2.
If a Reset is required, follow these steps: (1) Power OFF the Wiser 2 (2) Press and hold
the reset button (3) While the button is pressed, apply power to Wiser 2 (4) After the
required time, release the button and allow the Wiser 2 to reboot.

11 Additional Information
11.1 Useful DOS Command Prompt Programs
The two DOS programs illustrated here use command lines. These programs can be useful
to diagnose some connectivity problems and gather information about IP addresses. Go to
Start/Run and then type:
cmd.exe then click OK type: ipconfig /all and press Enter
cmd.exe then click OK type: ping <ip address> and press Enter
In the example below, the PC is using an automatically assigned address of 192.168.2.101.
The default gateway is the customer’s modem/router. Note that the wireless LAN is not
shown in this example.
The example below shows a successful ping to the Home Controller unit. You could also
ping the customer’s modem/router or other units on the network.

11.2 Terms Used in This Document

• Customer’s modem The hardware component connecting the Wiser Home Controller
to the Internet.
• Default gateway A network node, for example a router, that serves as an access point
to another network.
• DHCP Dynamic Host Configuration Protocol. A protocol that assigns IP addresses to
client stations on a network at startup.
• DNS A network server that resolves Internet Protocol (IP) numeric addresses from
domain names and puts them in a readable form.
• Wiser Home Controller 2 The physical device that provides the services between
the user’s devices (mobile phone, tablet, or PC) and the C-Bus and/orZigBee home
automation solution.
• ipconfig.exe A program used to identify the IP connections on a computer. The
program is normally run from a DOS command prompt.
• LAN Local Area Network is restricted to a small area such as a home.
• ping.exe A ping command sends packets of data to a defined IP address and
then monitors and reports the returned data. This is useful for testing two way
communication between points on a network.
• TCP/IP Transaction Control Protocol/Internet Protocol. This protocol uses unique IP
addresses to identify devices on the LAN.
• WAN Wide Area Network. The data communications network that links the customer
to the Internet.
• WPA Wi-Fi Protected Access, a modern form of encryption for wireless data. It lacks
the vulnerabilities that WEP had,
• MAC Media Access Control is a unique address built into Ethernet hardware devices.
• WEP Wired Equivalent Privacy is a form of wireless data encryption using a 64-bit or
128-bit shared key algorithm.

12 Specifications
The Wiser Home Controller 2 is designed as an interface device for monitoring and
controlling lights and other devices in residential and commercial locations.
Parameter Value
Product reference WHC2_5918 Wiser Home Controller 2
Device type and class Information Technology Equipment, Class 2
Power requirements Included power supply rated at 24 V d.c., 1 A,
or P.O.E.
C-Bus power requirement 15-36 Vd.c., 36 mA. The Wiser does not provide power
for the C-Bus network.
LAN Connectivity Wired: Cat5e
Wireless: 802.11 bgn
Application Monitoring and control for lighting and home
automation. For indoor use only.
Wireless frequency 2.4 GHz
Antenna type Internal
Supported interface types Ethernet, WAN and LAN
USB V1.0 and later
HDMI
C-Bus
SD card
Clock battery Type: Lithium, non-rechargeable
C-Bus power required 15-36 Vd.c. 36 mA
Rear panel connections d.c. Power--centre positive
C-Bus--2-terminal plug
Ethernet LAN--RJ45
USB,
mini-USB
HDMI
Front Panel connections USB and SD card (inside door)
Under top cover USB connector for USB ZigBee Interface Unit

175mm
33.5mm
219mm
Allow 25mm (1 inch) space above and to the sides of the Wiser 2 to provide for adequate
ventilation.

13 Standards Complied
Declarations of Conformity
Australian/New Zealand EMC & Electrical Safety Frameworks and Standards
Regulation Standard Title

Radio AS/NZS 4268 Radio Equipment and Systems--
Communications Short Range Devices
EMC AS/NZS CISPR22 Information Technology Equipment--
RF emissions
European Council Directives and Standards
Directive Standard Title

EMC Directive CISPR 22,EN 55022 Information Technology Equipment--
2004/108/EC RF emissions
CISPR 24,EN 55024 Information Technology Equipment--
Immunity
R&TTE Directive ETSI EN 300 328 Electromagnetic compatibility and
1995/5/EC Radio Spectrum Matters--DTE 2.4
GHz band, wideband modulation
ETSI Electromagnetic compatibility--
EN 301 489-1 electronic subassemblies
ETS Electromagnetic compatibility and
EN 301 489-17 Radio Spectrum Matters--wideband
and HIPERLAN equipment
EN 50385 Radio base stations and fixed
terminal stations for wireless
ecommunications-- Human exposure
to RF electromagnetic fields
Low Voltage EN 60950-1 Information Technology Equipment
Directive EN 60950-1/A11 -- Satety
73/23/EEC
RoHS Directive Restriction of Hazardous Substances
2002/95/EC
Changes or modifications not expressly approved by Clipsal could void the user’s authority
to operate the equipment.

U.S. FCC Regulations
CFR Title 47 Part 15, Subpart B and Subpart C
FCC ID: WZCWHC25918
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesirable operation.
Class B Product
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in
a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
ZigBee Alliance
ZigBee Certified Product – Home Automation profile
Do not dispose of this product to landfill or by incineration. This product

should be disposed of by a licenced electronic waste disposal agency.
In some locations it is an offense to dispose of electronic items improperly.

14 GNU General Public Licence

The software included in this product contains copyrighted software that is licensed
under the GNU GENERAL PUBLIC LICENSE Version 2, June 1991. You may obtain the
complete Corresponding Source code from Clipsal for a period of three years after our last
shipment of this product. Contact Schneider Electric for details.
Include the following on your enquiry:
“Source code for Wiser Home Controller 2 5200WHC2 / WHC2_5918 - 2013”
This offer is valid to anyone in receipt of the product.
GNU GENERAL PUBLIC LICENSE Version 2, June 1991

Copyright (C) 1989, 1991 Free Software Foundation, Inc. 51 Franklin Street, Fifth Floor, Boston, MA 021101301, USA. Everyone is
permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed.
Preamble
The licenses for most software are designed to take away your freedom to share and change it. By contrast, the
GNU General Public License is intended to guarantee your freedom to share and change free software to make sure
the software is free for all its users. This General Public License applies to most of the Free Software Foundation’s
software and to any other program whose authors commit to using it. (Some other Free Software Foundation
software is covered by the GNU Lesser General Public License instead.) You can apply it to your programs, too.
When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed
to make sure that you have the freedom to distribute copies of free software (and charge for this service if you wish),
that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new
free programs; and that you know you can do these things. To protect your rights, we need to make restrictions that
forbid anyone to deny you these rights or to ask you to surrender the rights. These restrictions translate to certain
responsibilities for you if you distribute copies of the software, or if you modify it. For example, if you distribute copies
of such a program, whether gratis or for a fee, you must give the recipients all the rights that you have. You must
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The precise terms and conditions for copying, distribution and modification follow.
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covered only if its contents constitute a work based on the Program (independent of having been made by running
the Program). Whether that is true depends on what the Program does.
1. You may copy and distribute verbatim copies of the Program’s source code as you receive it, in any medium,
provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and
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give any other recipients of the Program a copy of this License along with the Program. You may charge a fee for the
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2. You may modify your copy or copies of the Program or any portion of it, thus forming a work based on the
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for such interactive use in the most ordinary way, to print or display an announcement including an appropriate
copyright notice and a notice that there is no warranty (or else, saying that you provide a warranty) and that users
may redistribute the program under these conditions, and telling the user how to view a copy of this License.
(Exception: if the Program itself is interactive but does not normally print such an announcement, your work based on
the Program is not required to print an announcement.)
These requirements apply to the modified work as a whole. If identifiable sections of that work are not derived from
the Program, and can be reasonably considered independent and separate works in themselves, then this License,
and its terms, do not apply to those sections when you distribute them as separate works. But when you distribute
the same sections as part of a whole which is a work based on the Program, the distribution of the whole must be
on the terms of this License, whose permissions for other licensees extend to the entire whole, and thus to each and
every part regardless of who wrote it. Thus, it is not the intent of this section to claim rights or contest your rights
to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or
collective works based on the Program. In addition, mere aggregation of another work not based on the Program with
the Program (or with a work based on the Program) on a volume of a storage or distribution medium does not bring
the other work under the scope of this License.
3. You may copy and distribute the Program (or a work based on it, under Section 2) in object code or executable
form under the terms of Sections 1 and 2 above provided that you also do one of the following:
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Each version is given a distinguishing version number. If the Program specifies a version number of this License
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10. If you wish to incorporate parts of the Program into other free programs whose distribution conditions are
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NO WARRANTY
11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE
PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN
WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE
RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM
PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
12. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY
COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE THE PROGRAM
AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE
PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR
LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY
OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. END OF TERMS AND CONDITIONS

15 Warranty Statement
The Wiser Home Controller 2 carries a two-year warranty against manufacturing defects.
Warranty Statement
The benefits conferred herein are in addition to, and in no way shall be deemed to derogate; either
expressly or by implication, any or all other rights and remedies in respect to the Schneider Electric
product, which the consumer has in the location where the product is sold.
The warrantor is Schneider Electric.
This Schneider Electric product is guaranteed against faulty workmanship and materials for a period of
two years.
Schneider Electric reserves the right, at its discretion, to either repair free of parts and labour
charges, replace or offer refund in respect to any article found to be faulty due to materials, parts or
workmanship.
This warranty is expressly subject to the Schneider Electric product being installed, wired, tested,
operated and used in accordance with the manufacturer’s instructions. Any alterations or modifications
made to the product without permission of Clipsal Integrated Systems or Schneider Electric might void
the warranty.
Should the product that is the subject of the claim be found to be in good working order, all such costs
shall be met by the claimant.
When making a claim, the consumer shall contact the nearest Schneider Electric. Provide adequate
particulars of the defect within 28 days of the fault occurring. The product should be returned
securely packed, complete with details of the date and place of purchase, description of load, and
circumstances of malfunction.
For all warranty enquiries, contact your local Clipsal or Schneider Electric sales representative.
The address and contact number of your nearest Schneider Electric sales office can be
found on the Internet at Schneider-electic.com.
Schneider Electric Pty Ltd.

Contact us: clipsal.com/feedback
Schneider Electric reserves the right to change specifications, modify

designs and discontinue items without incurring obligation. Every effort is
made to ensure that descriptions, specifications and other information in
this document are correct and no warranty is given in respect thereof and
the company shall not be liable for any error therein.
F2414-01-C1 January 2015 © 2015 Schneider Electric. All Rights Reserved.

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WHC2_5918

Wiser Home Controller 2

© 2015 Schneider Electric. All Rights Reserved.

WARNING Connected Equipment Can Turn On and Off Unexpectedly.

WARNING Battery Safety

Caution Do not connect C-Bus to the Ethernet LAN.

©2015 Schneider Electric. All rights reserved.

2 of 30 © 2015 Schneider Electric. All Rights Reserved.

© 2015 Schneider Electric. All Rights Reserved. 3 of 30

Wiser Home C-Bus interface

ZigBee interface Power

Graphical User Interface (GUI)

4 of 30 © 2015 Schneider Electric. All Rights Reserved.

1.1 Product Features

Product Number Description

The figure below shows the packaged components.

Figure Ref. Component Description

Clipsal by Schneider Electric software products. In order to program the Wiser 2,

© 2015 Schneider Electric. All Rights Reserved. 5 of 30

Figure Ref. Connector or Indicator

2 Ethernet LAN RJ socket connector (also supports 802.af POE)

10 ZigBee network activity LED

6 of 30 © 2015 Schneider Electric. All Rights Reserved.

2. Lift top cover

Battery Compartment and Reset Button Locations

© 2015 Schneider Electric. All Rights Reserved. 7 of 30

1.2 Indicator LEDs

Symbol LED Name Operation

8 of 30 © 2015 Schneider Electric. All Rights Reserved.

PICED Configuration Software

ZigBee Use Zoolkit (ZigBee Configuration Software) from Schneider Electric to

Will you be configuring C-Bus devices?

© 2015 Schneider Electric. All Rights Reserved. 9 of 30

1. When you download the software from the Internet,

10 of 30 © 2015 Schneider Electric. All Rights Reserved.

© 2015 Schneider Electric. All Rights Reserved. 11 of 30

2.4 Set Up the PC for Configuration Tasks

PC with access to the Internet

AC/DC Power Supply Dynamic IP (DHCP)

12 of 30 © 2015 Schneider Electric. All Rights Reserved.

2.5 ZigBee Network Devices

PC with Zoolkit, C-Bus Toolkit

Wiser Home Control

PC with Zoolkit software loaded

© 2015 Schneider Electric. All Rights Reserved. 13 of 30

2.6 C-Bus Network Devices

Use Category 5e Unshielded Twisted Pair (UTP) network cable.

14 of 30 © 2015 Schneider Electric. All Rights Reserved.

3 PICED Software Recommendations

Action or Topic Recommendations

© 2015 Schneider Electric. All Rights Reserved. 15 of 30

4 Using the HDMI Interface

6 Accessing Local Storage

Local Storage Device Description and Method of Access

16 of 30 © 2015 Schneider Electric. All Rights Reserved.

7 Using a Wireless LAN

© 2015 Schneider Electric. All Rights Reserved. 17 of 30

© 2015 Schneider Electric. All Rights Reserved. 19 of 30

10.1 Resetting the Wiser 2

20 of 30 © 2015 Schneider Electric. All Rights Reserved.