GUJARAT TECHNOLOGICAL UNIVERSITY

CHANDKHEDA, AHMEDABAD
AFFILIATED

L.D. College of Engineering

A report on-

Online Hotel Management System

Under subject of
DESIGN ENGINEERING-1A
B.E. II, Semester-IV
(COMPUTER Branch)
Submitted by:
Team INFINITY:
Sr. Name of student Enrolment No.
1) Karan Shah 140280107085
2) Yash Shah 140280107092
3) Yash Thakkar 140280107104

(Faculty Guide)

Prof. D. A. Parikh
(Head of the Department)
Academic year (2015-2016)
Introduction to project:-
Gone are the days when people call multiple agents for booking hotels or flight
tickets .Todays everything is available via web. So, whether it is information on
hotel , tickets, local travel or even the sights and sounds of a particular destination,
it’s all available on just at click of mouse .Consumers are increasingly turning to
internet to satisfy their travel needs. From trip research and price comparison to
shopping and booking , consumers are finding the convenience of the web vital to
their personal and business travel needs.
We observed the problem at restaurant like the price of the food is higher than the
quantity of that food , the customers have to wait for the long time for the food
delivery. There are some mismanagement cases at the management section during
some important occasions such as the business meeting, seminars and for some
social occasions. There are some problems occur at accounts department like late
cashback payment , not accepting credit cards.

Preparation of sheets :-
AEIOU FRAMEWORK
Formal decision making process for the evaluations and selection of project
were made by our group of members that is supposed to discuss ideas, and
make a decision on them. For our project, we discovered other activities that
were carried out outside the evaluation process. A good idea is the result of
the evaluation of the process, in which the idea is gradually created by
successive handlings and conversations and is made possible because people
participating in those handlings and conversations have achieved a common
opinion that the idea is good.
Mind Map:-
The mind mapping of online hotel management comprises of 5 main
components which are
 Component
 Features
 Behavior
 Users
 Item
Now consider the brief explanation of the mind mapping.

● Components:
The components participates the effective role in system construction. The
components used in our system are as follow:
o Programming Language: JAVA is used to create the website.
o DBMS: The Database is used for storing data of users.
Computer: This device is used by user to interact with
system.
o Browser: It is used as interface between user and
website.
o Debit card/credit card: It is used for transaction
purpose.

● Features:
The extensive features of our system are as follow:
o Photo Gallery: It provides the attractive looks of
the hotel.
o Comment Box: It is user oriented field in which user can give their own
opinion to get the room.
o Special offers for the events, multiple language for filling the form are
another amazing features.

● Behavior:
The online hotel management aims the better time management and
efficient transaction.

● User:
The users that utilize the system are as follow:
o Regular user: Businessmen, Celebrity, Sports Person
o Irregular user: Tourists, politician, common people
 ● Item:
The system servers the below functionality.
o Room Booking: In which it provides the booking of the room which
consists the criteria such as deluxe room, super deluxe room.
o Food Delivery: System provides the online booking of the food for the
people of nearest area.
o Tourism: It provides the information about the tourist places near by the
hotel area, it also provide the booking of travelling of that places.

Empathy maping:-
Empathy maping considers the emotions of users which is included in the
story boarding part while potential users and stake holders and activities are
also described in empathy mapping
Project development canvas :-

Feedback Analysis of Users :-

We tried to talk with the customers regarding the idea and what problems they
faced with present traditional system.
First and foremost problem was that whenever someone books hotel they need to
present a number of proof’s confirming their identity even though many were
regular customer .So one solution is that every regular customer should be given a
special Barcode which can saved in their cell phone. So now they just need to
show that barcode and their identity can be confirmed.
Most of the customers were unhappy with the service provided by Hotels and the
complains were not considered by this agencies which made customer feel that
he/she was cheated.
When we looked online we found a lot of problems faced by customers in this
traditional method which is brutally unfair with their money .All this described in
next portion with proof and their sources.
Summary of findings on project (Reverse engineering ) :-

We have described the pros and cons of 3 famous websites

OYO Rooms:- Oyo rooms is one of the most successful start ups in India started by
young entrepreneur Ritesh Agarwal.It has solved and executed many problems
related to consume to business model .It gives special treatment to the customers
who booked through their app. Like free wifi facility, accomadation,The app
design is good but has heavy animation which is not good for small range of
phones having less ram or low grade graphic card. So it is better to provide lite
version of app which helps customer to book hotels with less data usage. Also it
seems that the oyo rooms are not up to the mark at providing refund and checking
about the details of partnered hotels which is seen at consumer forum website

Source- http://www.consumercomplaints.in/oyo-rooms-b110912
2) Make my Trip :- Make my trip is one of the most famous Online travel agency
.Make my trip has really very large network across many countries with many
attractive discounts.
This design of the app and website is quite similar which is kind of silly thing .
Mobile system has lower number of resources and should utilise less memory so
app should have less animations making app more effective but make my trip app
has very heavy animations making it quite less efficient . But overall the browsing
experience is quite good . On deeper examination of app and website we found that
the flight booking tab in app lacked the option to book international flight while it
was readily available on home page itself on website.
When it comes to providing services make my trip lacks a lot .Many people are not
happy with services the following screenshots prove it quite easily
Source - https://www.consumeraffairs.com/travel/makemytrip.html
Moreover Make my trip does not participate in consumer Affairs Accreditation
program.

3) Travel GURU: - It is a very good and rising online website. Though it is not as
popular as many other websites, it has fixed its position in market very well.
At first sight this site was looking very attractive and trustworthy until we saw
some reviews online by customers, the main thing in online hotel booking is
security and if this point is weak then no organization can survive.
Many customers have commented that after payment also their booking is not
confirmed. This can be the reason for not having so much popularity in India.
Some users have also reported that website information was misleading.
Now coming to User Interface website has done very well for this. It is the most
attractive website among we have seen until now. Still from customers’ view it can
be distracting and not to the point due to so much resources used.
Even travel guru does not participate in consumer Affairs Accreditation program

So it is quite clear from above screenshots that people are not at all satisfied with
the present services from this websites .Hence we vow to remove all this loopholes
of present traditional hotel management system
Conclusion: - So we did the exhaustive examination of Oyo rooms, make my
trip and travel guru. What we learnt is to make designs of the app and website
smooth and creative which lure the customer with more focus on customer service.
We also has to make logistics robust so that we can provide our customer service
with less error and to make system to decide that partnered hotels are giving the
service as they have promised.
Learning needs Matrix: - The Learning Matrix chart shows the development of
the webpage step by step all along the 4 year engineering program.

It can be summarised as follows

During 3rd SEM- We after deciding the topic, prepared class diagrams , decided
class diagram ,workflow without going into technical details and also decided what
are the things we still need to learn and what will be the tools to learn this new
things .
So we had to learn HTML and CSS for preparing UI of website and decided to use
dream viewer for that and this responsibility was taken by Karan Shah as he was
quite fascinated by frontend designing.
Java was needed to make android app whose responsibility was taken by Yash
Shah as he was interested in android .Eclipse was taken as tool for writing and
compiling java programs.
DBMS was needed to manage databases so this was task along with security issues
was to be handled by Yash Thakkar as he was interested in hacking.
During 4th SEM- Everyone started working on the tasks assigned to them
Karan has learned HTML and is now diverting himself toward CSS. He also
decided to learn java script as he came to know that for a responsive website
JavaScript is must know thing.
Yash Shah made himself familiar with object oriented concepts as Java is object
oriented language so learning object oriented concepts would be quite helpful and
he is heading towards java. He has also learnt basic API’s for making android apps
which can help him make more efficient app and he is also making himself
familiar with eclipse and android studio.
Yash Thakkar has already learnt DBMS SQL queries but DBMS is quite
traditional and less secure so he is now seeing towards other options for managing
databases like Erlang, clustrix etc…
PREDESIGN
CLASS DIAGRAM: - A class diagram is a type of static structure diagram
that describes the structure of a system by showing the system’s classes, their
attributes, operations (or methods), and relationships among objects.
SEQUENCE DIAGRAM:-The flow of the system is described by the
given sequence diagram, that describes the process occur in the system.

The interaction between outside world and system is described by the given user
Diagram. It also gives the idea of rights given to user, Database administrator and
receptionist