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    Fishbone Diagram

    Uploaded by

    Arielle Krahenbuhl
    This reference discusses potential quality issues that can arise from variability among physicians in sending in lab orders, as discussed in Concept 4, Slide 18, Bullet 7. Specifically, it notes how poor communication of discharge instructions to patients can occur if a physician's time off is not properly entered into the online calendar or communicated to office staff. This can then lead to issues like patients showing up at the wrong time for appointments or labs.

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    © All Rights Reserved
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    Fishbone Diagram

    Uploaded by

    Arielle Krahenbuhl
    38 views2 pages
    This reference discusses potential quality issues that can arise from variability among physicians in sending in lab orders, as discussed in Concept 4, Slide 18, Bullet 7. Specifically, it notes how poor communication of discharge instructions to patients can occur if a physician's time off is not properly entered into the online calendar or communicated to office staff. This can then lead to issues like patients showing up at the wrong time for appointments or labs.

    Original Description:

    HSM 315

    Original Title

    FishboneDiagram

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    This reference discusses potential quality issues that can arise from variability among physicians in sending in lab orders, as discussed in Concept 4, Slide 18, Bullet 7. Specifically, it notes how poor communication of discharge instructions to patients can occur if a physician's time off is not properly entered into the online calendar or communicated to office staff. This can then lead to issues like patients showing up at the wrong time for appointments or labs.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    38 views2 pages

    Fishbone Diagram

    Uploaded by

    Arielle Krahenbuhl
    This reference discusses potential quality issues that can arise from variability among physicians in sending in lab orders, as discussed in Concept 4, Slide 18, Bullet 7. Specifically, it notes how poor communication of discharge instructions to patients can occur if a physician's time off is not properly entered into the online calendar or communicated to office staff. This can then lead to issues like patients showing up at the wrong time for appointments or labs.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    References:

    Clarke, Concept 4: The Process, Side 18, Bullet 7

    This reference could be a potential quality issue in this scenario.


    Technology Office Staff Patient

    Fail to mention phys out of town at discharge Patient misheard info at discharge
    Computer never saved phys vacation to online calendar
    Fail to enter phys time off into calendar Patient never schedules lab appt

    Fail to ensure patient heard info at discharge


    Computer never processed request for lab orders
    Patient shows up at wrong time for lab
    Fail to verify phys schedule

    Computer is slow and lab order doesn’t show up until later


    Poor
    communication of
    discharge
    Fail to communicate with office staff about time off
    instructions
    Staff cannot find orders on computer Family brings patient to lab too early conveyed to the
    Variability among physicians with sending in lab orders (Concept
    patient
    4, Slide 18, Bullet 7). Staff misreads orders on computer Family misheard info and misleads patient

    Neglect to send an order to the lab

    Neglect to communicate to patient about next


    appointment

    Physician Lab Staff Family of


    Patient

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