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    MIS - Assignment

    Uploaded by

    Syed Zargham Ali
    United Parcel Service (UPS) provides various services for individuals, small businesses, and large businesses through its website. These services include package tracking software, post-sales order management, and shipping and delivery options both domestically and internationally. UPS uses technologies like barcode scanners, GPS tracking, and wireless communication to achieve strategic objectives like operational excellence and high levels of customer service. If UPS's information systems were not available, it would significantly impact operations and customer service.

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    MIS - Assignment

    Uploaded by

    Syed Zargham Ali
    286 views4 pages
    United Parcel Service (UPS) provides various services for individuals, small businesses, and large businesses through its website. These services include package tracking software, post-sales order management, and shipping and delivery options both domestically and internationally. UPS uses technologies like barcode scanners, GPS tracking, and wireless communication to achieve strategic objectives like operational excellence and high levels of customer service. If UPS's information systems were not available, it would significantly impact operations and customer service.

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    United Parcel Service (UPS) provides various services for individuals, small businesses, and large businesses through its website. These services include package tracking software, post-sales order management, and shipping and delivery options both domestically and internationally. UPS uses technologies like barcode scanners, GPS tracking, and wireless communication to achieve strategic objectives like operational excellence and high levels of customer service. If UPS's information systems were not available, it would significantly impact operations and customer service.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    286 views4 pages

    MIS - Assignment

    Uploaded by

    Syed Zargham Ali
    United Parcel Service (UPS) provides various services for individuals, small businesses, and large businesses through its website. These services include package tracking software, post-sales order management, and shipping and delivery options both domestically and internationally. UPS uses technologies like barcode scanners, GPS tracking, and wireless communication to achieve strategic objectives like operational excellence and high levels of customer service. If UPS's information systems were not available, it would significantly impact operations and customer service.

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    © All Rights Reserved
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    Download as docx, pdf, or txt
    of 4

    United Parcel Service (UPS)

    Q1: What kind of information and services does the Web site
    provide for individuals, small businesses, and large
    businesses? List these services.
    The UPS offers many various services for the customers because their mission is “the best
    service and lower rate” For example:

    Web site provided special software program like “DIAD” is one of the biggest efficient
    services. It will be show you package tracking information, and option for the language.
    Web-based Post- Sales Order Management System: Global time-critical services, advanced
    equipment, professional communications, and good tracking

    Q3: Explain how the Web site helps UPS achieve some or all
    of the strategic business objectives we described earlier in
    this chapter. What would be the impact on UPS's business if
    this Web site were not available?

    I. What are the inputs, processing, and outputs of UPS’s


    package tracking system?
    The inputs, processing, and outputs of UPS’s package tracking system are :-

     Current location while in route.


     Customer signature.
     The scan-able bar-coded label.
     Time card data.
    II. What technologies are used by UPS? How are these
    related to UPS’s business strategy?
    The technologies are as under ..

     DIAD (Delivery Info. Acquisition Device).


     Barcode scanner
     OMS (Web based post sales order management system).
     GPS tracking software
     ERP solution
     Wireless communication
     Centralized Database

    "How are these related to UPS’s business strategy? Because this technologies is important in
    maintaining the high level of customer services while keeping cost low and streamlining its
    overall operation."

    III. What Strategic business objectives do UPS’s information


    Systems address?
    The Strategic business objectives do UPS’s information Systems address are :-

     Operational excellence
     New products, services and business models.
     Competitive advantage
     Improved decision making
     High level of customer service

    IV. What would happen if UPS’s information systems were


    not available?
    It could be a big trouble for UPS. These are the following things that will happen on UPS :-

     All round costs will increase.


     Customer loyalty will decrease due to inefficient deliveries.
     Their company image will get ruined.
     UPS offices will be jam-packed with impatient customers.
     They will lose customers to their competitors

    Q2: Go to the Business Solutions portion of the UPS Web site.


    Browse the UPS Business Solutions by category (such as
    shipment delivery, returns, or international trade) and write
    a description of all the services UPS provides for one of these
    categories. Explain how a business would benefit from these
    services
    UPS has many categories such as shipment delivery, returns, and international trade that all
    of those categories can get more benefit for the company’s business. The shipment delivery
    and wrote about this categories benefit and their description.They delivered more than 16
    million packages and documents every day.

    In international trade we have further categories like…..

     Customs Brokerage
     Tools and Technology
     Trade Direct
     World Ease
     Worldwide Express Freight

    Conclusion:
    UPS’s strategic aim "best service and lowest rates”.

    Its information Technologies have a direct relationship to its efficiency.

    We understand efficiency to be the least input for the most output level.

    A lot of cost is saved through its fast information technology system.

    Bibliography:
    Web. <http://www.ups.com//

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