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Total: 1. Marks For Good Rating 80, Very Good 90, Excellent 100

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Individual Performance Management System Score c

Consumer Mobility - BSS O/o the PGM TVM, KL Circle Name of Officer : S

S
Dimension KEY OPERATION POINTS Weightage
No

Maintaining network KPIs CSSR,SDCCH Block,TCH


1 Operational Block ,CDR and CBBH CDR within TRAI Benchmark in 20
GSM (2G, 3G) and CDMA (WLL & WiMax) networks
RF Optimisation of Radio Network (2G, 3G, WLL &
2 Operational 10
WiMax)
Drive Test of GSM network. (Pre-Drive, Correction &
3 Operational 10
Post Drive)

Submission of Drive Test, Optimisation and allied


4 Operational 10
reports to MS OP unit
5 Finance Revenue growth of 20% when compared last year. 10
CCM Complaint resolution& Customer complaints
6 Customer 10
forwarded by Circle Office/SSA PG Cell
Timely completion of Development works like
7 Operational commissioning of new sites, Ipfication and completion 10
of A/T.
Compliance with regulations (TERM CELL & TRAI) Tests
8 Regulation 10
and Reports
9 Finance Processing of bills (Vehicle, LPC & any other asap) 5
10 Operational Overall assessment of Head of the unit 5
Total 100.00
1. Marks for Good rating = 80, Very Good = 90, Excellent = 100.
agement System Score card 2018-19

Name of Officer : S Upaneesh JTO NQM TVM, HR NO 200901037


Target
Performance Levels1 Marks Weighted
Target Achieve
Good V Good Excellent Achieved Score
d
Within 5% 10%
100% TRAI Improveme Improveme 99% 99% 19.60
Norms nt nt

100% 90% 95% 100% 98% 98% 9.80

25% total
90% 95% 100% 98% 98% 9.80
sites

25% total
90% 95% 100% 98% 98% 9.80
sites
100% Positive >10% >20% 79% 77% 7.70
80% 100%
90% within
100% within 7 within 7 98% 98% 9.80
7 days
days days

100% 80% 90% 100% 100% 100% 10.00

within
one day Two days
100% target 100% 100% 10.00
earlier earlier
date
100% 90% 95% 100% 100% 100% 5.00
100% 80% 90% 100% 96% 96% 4.50
96.00

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