COMARCH

FAULT MANAGEMENT
The ultimate requirement of today’s networks is to provide continuous
availability for the performance of critical tasks required by businesses.
However, network equipment has become increasingly complex,
creating more eventualities for failure. Efficiently handling failures is
essential for improving the overall system dependability.

Based on cutting-edge technology, Comarch Fault Management is a

complete solution to ongoing fault issues inside operators’ networks.
This indispensable tool monitors all existing elements of the network
and receives, displays and efficiently tracks alarms, allowing users
to manage potentially debilitating network problems quickly and
effectively. Its flexible and extensive range of features assist operators in
detecting and solving issues that are at the root of network faults.
BUSINESS AND OPERATIONAL BENEFITS
In today’s highly competitive telecommunication market the presence of an advanced fault management
solution is an indispensable requirement for the success of operators’ businesses. Basic functionalities of
Comarch Fault Management include:

nn Fast and reliable identification of the root-cause of a network fault

nn Full automation of fault management tasks

nn Support for various network domains

nn Unified alarm management across different network elements

nn Easy integration with existing systems.

Thanks to its wide scope of functionalities, Comarch Fault Management is a sure step towards better
management of network failures, improved service reliability and a reduction in OPEX. It guarantees an
improvement of your network reliability with centralized and unified control across all network domains.

FUNCTIONALITY
Comarch Fault Management enables users to fully configure the way alarms are processed which speeds up
identification of failures and allows users to allocate tasks according to internal company processes. All alarms
are collected, processed and displayed in real-time. Alarm information is automatically updated as soon as
new alarms arrive, providing users with a dynamically changing view that accurately reflects the actual state
of the network. Detailed information on alarms within a selected location can be immediately displayed by
opening the alarm manager from the context menu. Appropriate filters are applied automatically in order to
allow fast, context-based navigation which strongly reduces alarm processing time.

Comarch Fault Management provides a sophisticated alarm visualization interface. Apart from visualizing
the list of alarms it is possible to use maps in order to visualize the status of the network infrastructure. The
system supplies geographical, logical and hierarchical visualization as well as a floor plan view of the network
and its faulty elements through imported AutoCAD® DXF files.

This detailed view enables users to obtain the most complete information about the exact location of faulty
elements that can be further passed onto other members of personnel in order to speed up repairs.

Figure 1. Alarms monitoring Figure 2. Geographical view

Comarch Fault Management uses Reasoning Engine – Comarch’s proprietary correlation engine – in order
to automate the processing of alarm events. This rule-based event management system is equipped with
internal rule definition language which is seamlessly configurable using the Comarch OSS Suite console user
interface. The idea behind the use of the correlation engine is to speed up event management in order to
quickly identify the root of existing alarms. By defining reasoning scenarios users can transfer the corporate
infrastructure know-how to the Comarch Fault Management system in order to obtain real and meaningful
alarms pointing out the real cause of the problem

Comarch Fault Management provides users with a set of standard functions to be used during the definition
of scenarios in order to retrieve additional data during execution of correlation rules:

nn Notifications (SMS, email, etc.), nn Database connections/queries (JDBC),

nn Event generation, nn FTP/Telnet/SSH operations,

nn Counters, nn Remote command execution.

OPEN ARCHITECTURE
Comarch Fault Management is an exceptional system in terms of openness. Integration with Comarch OSS
Mediation, which assures communication with all network devices and events, results in a flexible and powerful
solution. Operators can also greatly benefit from integrating other components of Comarch OSS Suite including:

nn Comarch Inventory Management,

nn Comarch Network Performance Management,

nn Comarch Service Level Management.

3rd Party
Systems Service
Impact
Events Service Monitoring
Propagation
Rules
Service Affecting Events

Customer Care Fault Management

Topology and
Qualified Events Hierarchy Data
Inventory
Impact
Management
Events Firefly
Correlation Engine

Regular events
SLA Management Correlation
Known-Event
DataBase Rules
Unknown
Events

Low Level Events

OSS Mediation

Mediation … Mediation
Trouble Ticketing Device Device Filtering
(OSSPM) Rules

Events

NMS

EMS
Event Sources 3rd party

Figure 3. Comarch Fault Management architecture

 CONTACT US
Visit www.comarch.com for the
contact information of our offices
in the following countries:

Albania Luxembourg
Austria Malaysia
Belgium Panama
Brazil Poland
Canada Russia
Chile Spain
China Switzerland
Finland UAE
France UK
Germany Ukraine
Italy USA

ABOUT COMARCH
Comarch is a provider of complete IT solutions for telecoms. Since 1993 the company has helped CSPs on 4 continents optimize costs, increase
business efficiency and transform BSS/OSS operations. Comarch solutions combine rich out-of-thebox functionalities with high configurability
and are complemented with a wide range of services. The company’s flexible approach to projects and a variety of deployment models help
telecoms make networks smarter, improve customer experience and quickly launch digital services, such as cloud and M2M. This strategy has
earned Comarch the trust and loyalty of its clients, including the world’s leading CSPs: Vodafone, T-Mobile, Telefónica, E-Plus, KPN and MTS.

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