User Guide

User Guide
© Copyright 2018, 2019 HP Development Product notice Software terms

Company, L.P.
This guide describes features that are common By installing, copying, downloading, or
Bluetooth is a trademark owned by its to most products. Some features may not be otherwise using any software product
proprietor and used by HP Inc. under license. available on your computer. preinstalled on this computer, you agree to be
Intel, Celeron, Pentium, and Thunderbolt are bound by the terms of the HP End User License
trademarks of Intel Corporation in the U.S. and Not all features are available in all editions or Agreement (EULA). If you do not accept these
other countries. Windows is either a registered versions of Windows. Systems may require license terms, your sole remedy is to return the
trademark or trademark of Microsoft upgraded and/or separately purchased entire unused product (hardware and software)
Corporation in the United States and/or other hardware, drivers, software or BIOS update to within 14 days for a full refund subject to the
countries. take full advantage of Windows functionality. refund policy of your seller.
Windows 10 is automatically updated, which is
The information contained herein is subject to always enabled. ISP fees may apply and For any further information or to request a full
change without notice. The only warranties for additional requirements may apply over time refund of the price of the computer, please
HP products and services are set forth in the for updates. Go to http://www.microsoft.com contact your seller.
express warranty statements accompanying for details.
such products and services. Nothing herein
should be construed as constituting an To access the latest user guides, go to
additional warranty. HP shall not be liable for http://www.hp.com/support, and follow the
technical or editorial errors or omissions instructions to find your product. Then select
contained herein. User Guides.
Fourth Edition: May 2019
First Edition: August 2018
Document Part Number: L38990-004

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits defined by applicable safety standards.
iii
iv Safety warning notice
Processor configuration setting (select products only)
IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron®
N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is
configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2
processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory
reset to restore the original settings.
v
vi Processor configuration setting (select products only)
Table of contents
1 Getting information ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 3

Locating hardware ................................................................................................................................................. 3
Locating software .................................................................................................................................................. 3
Setting up your computer ...................................................................................................................................... 3
3 Connecting to a network ................................................................................................................................ 7

Connecting to a wireless network ......................................................................................................................... 7
Connecting to a wired network—LAN (select products only) ............................................................................. 10
4 Enjoying entertainment features .................................................................................................................. 11

Using the camera ................................................................................................................................................. 11
Using audio .......................................................................................................................................................... 11
Using video .......................................................................................................................................................... 12
Using data transfer .............................................................................................................................................. 18
5 Navigating the screen .................................................................................................................................. 19

Using touch gestures (select products only) ....................................................................................................... 19
Using the keyboard and mouse ........................................................................................................................... 19
6 Maintaining your computer .......................................................................................................................... 21

Improving performance ....................................................................................................................................... 21
Updating programs and drivers .......................................................................................................................... 22
Cleaning your computer ...................................................................................................................................... 22
Traveling with or shipping your computer .......................................................................................................... 23
7 Securing your computer and information ....................................................................................................... 25

Computer security features ................................................................................................................................. 25
8 Troubleshooting .......................................................................................................................................... 26
Computer does not start ..................................................................................................................................... 26
Power ................................................................................................................................................................... 27
Monitor (select products only) ............................................................................................................................ 27
Keyboard and mouse (with cable) ....................................................................................................................... 28
vii
Keyboard and mouse (wireless) .......................................................................................................................... 28
Speakers and sound ............................................................................................................................................. 28
Internet access ..................................................................................................................................................... 29
Software troubleshooting ................................................................................................................................... 30
9 Using HP PC Hardware Diagnostics ................................................................................................................ 32

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 32
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 33
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 35
10 Backing up, restoring, and recovering .......................................................................................................... 37

Backing up information and creating recovery media ........................................................................................ 37
Restoring and recovery ........................................................................................................................................ 38
11 Specifications ............................................................................................................................................ 39
Operating specifications ...................................................................................................................................... 39
12 Electrostatic discharge ............................................................................................................................... 40
13 Accessibility .............................................................................................................................................. 41
HP and accessibility ............................................................................................................................................. 41
Standards and legislation .................................................................................................................................... 43
Useful accessibility resources and links .............................................................................................................. 44
Contacting support .............................................................................................................................................. 45
14 Support information .................................................................................................................................. 46

How to get help .................................................................................................................................................... 46
Where to get help ................................................................................................................................................ 46
Customer support for repairs .............................................................................................................................. 47
Before upgrading your hardware ........................................................................................................................ 47
Index ............................................................................................................................................................. 48
viii
1 Getting information
Table 1-1 Getting information

Tasks Instructions
● Set up your computer Setup Instructions or Quick Setup poster
– or –
See Getting to know your computer on page 3.
● Connect to the Internet See Connecting to a network on page 7.
● Recover factory settings See Backing up, restoring, and recovering on page 37.
● See how-to videos about using the Go to http://www.hp.com/supportvideos (English only).

features of your computer
● Learn how to use the Windows® operating Get Help app:

system
▲ Select the Start button, and then select the Get Help app.
● Find Windows password information
● Find links to driver updates
● Read frequently asked questions
● Troubleshoot the most common See Troubleshooting on page 26.

computer hardware and software issues
● Find electronic user guides and To access the latest user guides or manuals for your product, go to http://www.hp.com/support,
specifications for your computer model and follow the instructions to find your product. Then select User Guides.
● Order parts and find additional For HP support, go to http://www.hp.com/support.

troubleshooting help
● Upgrade or replace components of your

computer
● Connect to a TV (select products only)
● Get up-to-date information and help from Go to http://www.hp.com/support/consumer-forum.

the Windows community
● Maintain your computer HP Support Assistant maintains your computer performance and resolves problems quickly by
using automated updates, diagnostic tools, and guided assistance.
▲ Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
See Maintaining your computer on page 21.
● Find safety and regulatory notices Regulatory, Safety, and Environmental Notices
To access this document:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
● Find ergonomic information Safety & Comfort Guide
To access this guide:
1
Table 1-1 Getting information (continued)
Tasks Instructions
‒ or –
▲ Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the Internet to access the latest version of the user
guide.
● Find computer warranty information Limited Warranty*
‒ or –
▲ Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the Internet to access the latest version of the user
guide.
*You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries
or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can
request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacific, you can write to HP at POD, PO Box 161,
Kitchener Road Post Office, Singapore 912006. Include your product name, and your name, phone number, and postal address.
2 Chapter 1 Getting information

2 Getting to know your computer
Locating hardware
Your computer features top-rated components. This chapter provides details about your components, where
they’re located, and how they work.
To find out what hardware is installed on your computer:
▲ Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.

For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To find out what software is installed on your computer:
▲ Right-click the Start button, and then select Apps and Features.
Setting up your computer

WARNING! To reduce the risk of electrical shock or damage to your equipment:
● Place the computer in a location away from water, dust, moisture, and soot. These environmental
factors can increase the temperature inside your computer or cause fire or electrocution.
● Do not disable the power cord grounding pin. The grounding pin is an important safety feature.
● Plug the power cord into an AC outlet that is easily accessible at all times.
● Disconnect power from the equipment by unplugging the power cord from the AC outlet.
● To prevent direct exposure to the laser beam, do not try to open the enclosure of the CD or DVD drive.
● The power supply is preset for the country or region in which you purchased your computer. If you move,
check the voltage requirements for your new location before plugging the computer into an AC outlet.
To reduce the risk of serious injury read the Safety & Comfort Guide. To access this guide, go to
http://www.hp.com/ergo.
1. Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway or
where it can be stepped on or damaged by placing furniture on it.
2. When connecting all power cords from the monitor, computer, and accessories to an uninterruptible
power supply (UPS), it is recommended that you use a power surge protection device. If the computer
has a television tuner, or a modem or telephone connection, protect the computer by using surge
protection with these signal inputs as well. Connect the television cable or the telephone line cord to the
surge protection device, and then connect the device to the computer.
3. Turn on the computer, and then follow the on-screen instructions.
Locating hardware 3
4. To access the latest user guides or manuals for your product, go to http://www.hp.com/support, and
follow the instructions to find your product. Then select User Guides.
5. Look in the computer box for additional printed details or updates.
After you complete the initial computer setup, you might want to install additional hardware devices or
software. Check the operating system, memory, and other requirements listed for these items before
purchasing them for your computer. Follow the software manufacturer's directions to install the new
software.
NOTE: Use only licensed original software. Installing copied software could result in an unstable
installation, infect the computer with a virus, or be illegal.
NOTE: A security solution is designed as a deterrent, but it might not be able to prevent theft, mishandling,
or software attacks.
Adjusting Low Blue Light Mode (select products only)

Decreasing the blue light emitting from the display reduces the blue light exposure to your eyes. HP
computers provide a setting to reduce blue light output and create a more relaxing and less stimulating image
while you read content on the screen. To adjust your monitor to a comfortable viewing light, follow the steps
below.
1. Open the HP Display Control app.
2. Select a setting:
● Low Blue Light: TUV certified. Reduces the blue light for improved eye comfort.
● Night: Adjusts to the lowest blue light and reduces the impact on sleep.
● Reading: Optimizes blue light and brightness for indoor viewing.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide, located on the Web at
http://www.hp.com/ergo. The guide describes proper workstation setup, and proper posture, health, and
work habits for computer users. It also provides important electrical and mechanical safety information.
Shutting down (turning off) the computer

CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work before
shutting down the computer.
The Shut down command closes all open programs, including the operating system, and then turns off the
display and computer.
Shut down the computer under any of the following conditions:
● When you need to access components inside the computer
● When you are connecting an external hardware device that does not connect to a USB or video port or to
a headphone or microphone jack
● When the computer will be unused and disconnected from external power for an extended period
Although you can turn off the computer with the power button, the recommended procedure is to use the
Windows Shut down command.
NOTE: If the computer is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly
pressing the power button.
4 Chapter 2 Getting to know your computer

1. Save your work and close all open programs.
2. Select the Start button, select the Power icon, and then select Shut down.
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the
following emergency procedures in the sequence provided:
● Press ctrl+alt+delete, select the Power icon, and then select Shut down.
● Press and hold the power button for at least 10 seconds.
● Disconnect the computer from external power.
USB ports
Your computer may have one or more of the listed types of USB ports.
Table 2-1 USB ports and descriptions
Component Description
USB port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides data transfer.
USB port with HP Sleep and Charge Connects a USB device, provides data transfer, and even when
the computer is off, charges most products such as a cell phone,
camera, activity tracker, or smartwatch.
USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
USB SuperSpeed Plus port Connects a USB device, such as a cell phone, camera, activity
– or –
USB Type-C port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides data transfer.
NOTE: Cables and/or adapters (purchased separately) may be

required.
USB Type-C SuperSpeed port Connects a USB device, such as a cell phone, camera, activity

required.
USB Type-C SuperSpeed Plus port Connects a USB device, such as a cell phone, camera, activity

– or – required.
USB Type-C Thunderbolt port with HP Sleep and Even when the computer is off, connects and charges most USB
Charge devices that have a Type-C connector, such as a cell phone,
Setting up your computer 5

Table 2-1 USB ports and descriptions (continued)
Component Description
camera, activity tracker, or smartwatch, and provides high-

speed data transfer.
– and –
Connects a display device that has a USB Type-C connector,

providing DisplayPort output.
NOTE: Your computer may also support a Thunderbolt™

docking station.

required.
USB Type-C SuperSpeed port and DisplayPort When the computer is on, connects and charges most USB
devices that have a Type-C connector, such as a cell phone,
camera, activity tracker, or smartwatch, and provides high-
speed data transfer.

required.
– and –
Connects a DisplayPort device that has a USB Type-C connector,

providing display output.
6 Chapter 2 Getting to know your computer

3 Connecting to a network
Your computer can travel with you wherever you go. But even at home, you can explore the globe and access
information from millions of websites by using your computer and a wired or wireless network connection.
This chapter will help you get connected to that world.
Connecting to a wireless network

Your computer may be equipped with one or more of the following wireless devices:
● WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi
networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports,
restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile wireless device in your
computer communicates with a wireless router or a wireless access point.
● HP Mobile Broadband Module—Gives you wireless connectivity over a wireless wide area network
(WWAN), a much larger area. Mobile network operators install base stations (similar to cell phone
towers) throughout large geographic areas, effectively providing coverage across entire states, regions,
or even countries.
● Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled
devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device
communicates directly with other devices, and devices must be relatively close together—typically
within 10 meters (approximately 33 feet) of each other.
Using the wireless controls

You can control the wireless devices in your computer using one or more of these features:
● Airplane mode key (also called wireless button or wireless key) (referred to in this chapter as airplane
mode key)
● Operating system controls
Airplane mode key

The computer may have an airplane mode key, one or more wireless devices, and one or two wireless lights.
All the wireless devices on your computer are enabled at the factory.
The wireless light indicates the overall power state of your wireless devices, not the status of individual
devices.
Operating system controls

The Network and Sharing Center allows you to set up a connection or network, connect to a network, and
diagnose and repair network problems.
To use operating system controls:
▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings.
‒ or –
▲ On the taskbar, select the network status icon, and then select Network & Internet settings.
Connecting to a wireless network 7

Connecting to a WLAN
NOTE: When you are setting up Internet access in your home, you must establish an account with an
Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will
help set up the modem, install a network cable to connect your wireless router to the modem, and test the
Internet service.
To connect to a WLAN, follow these steps:

1. Be sure that the WLAN device is on.
2. On the taskbar, select the network status icon, and then connect to one of the available networks.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and
then select Next to complete the connection.
NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.
NOTE: If you do not see the WLAN you want to connect to:
1. On the taskbar, right-click the network status icon, and then select Open Network & Internet
settings.
‒ or –
On the taskbar, select the network status icon, and then select Network & Internet settings.
2. Under the Change your network settings section, select Network and Sharing Center.
3. Select Set up a new connection or network.
A list of options is displayed, allowing you to manually search for and connect to a network or to
create a new network connection.
3. Follow the on-screen instructions to complete the connection.

After the connection is made, right-click the network status icon at the far right of the taskbar, to verify the
name and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router
manufacturer, and interference from other electronic devices or structural barriers such as walls and floors.
8 Chapter 3 Connecting to a network

Using HP Mobile Broadband (select products only)
Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer,
when used with a mobile operator’s network, gives you the freedom to connect to the Internet, send e-mail,
or connect to your corporate network without the need for Wi-Fi hotspots.
You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband
service. The number may be printed on a label located on the bottom of your computer, inside the battery bay,
under the service door, or on the back of the display.
‒ or –
1. On the taskbar, select the network status icon.
2. Select Network & Internet settings.
3. Under the Network & Internet section, select Cellular, and then select Advanced Options.
Some mobile network operators require the use of a subscriber identity module (SIM) card. A SIM card
contains basic information about you, such as a personal identification number (PIN), as well as network
information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it may
be included with the HP Mobile Broadband documents provided with your computer, or the mobile network
operator may provide it separately from the computer.
For information about HP Mobile Broadband and how to activate service with a preferred mobile network
operator, see the HP Mobile Broadband information included with your computer.
Using GPS (select products only)

Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location,
speed, and direction information to GPS-equipped systems.
To enable GPS, make sure location is enabled under the Location setting.
▲ Type location in the taskbar search box, select Location privacy settings, and then select a setting.
Using Bluetooth wireless devices (select products only)

A Bluetooth device provides short-range wireless communications that replace the physical cable connections
that traditionally link electronic devices such as the following:
● Computers (desktop, notebook)
● Phones (cellular, cordless, smartphone)
● Imaging devices (printer, camera)
● Audio devices (headset, speakers)
● Mouse
● External keyboard
Connecting to a wireless network 9

Connecting Bluetooth devices
Before you can use a Bluetooth device, you must establish a Bluetooth connection.
1. Type bluetooth in the taskbar search box, and then select Bluetooth and other devices settings.
2. Enable Bluetooth, if it is not already enabled.

3. Select Add Bluetooth or other device, and then in the Add a device dialog box, select Bluetooth.
4. Select your device from the list, and then follow the on-screen instructions.
NOTE: If the device requires verification, a pairing code is displayed. On the device you are adding, follow the
on-screen instructions to verify that the code on your device matches the pairing code. For more information,
refer to the documentation provided with the device.
NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some
devices may have additional requirements; refer to the documentation provided with the device.
Connecting to a wired network—LAN (select products only)

Use a LAN connection if you want to connect the computer directly to a router in your home (instead of
working wirelessly), or if you want to connect to an existing network at your office.
Connecting to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or
expansion port, if there is no RJ-45 jack on the computer.
To connect the network cable, follow these steps:
1. Plug the network cable into the network jack (1) on the computer.
2. Plug the other end of the network cable into a network wall jack (2) or router.
NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from
TV and radio reception, orient the circuitry end of the cable toward the computer.
10 Chapter 3 Connecting to a network

4 Enjoying entertainment features
Use your HP computer as an entertainment hub to socialize via the camera, enjoy and manage your music,
and download and watch movies. Or, to make your computer an even more powerful entertainment center,
connect external devices like a monitor, projector, TV, speakers, or headphones.
Using the camera

Your computer has one or more cameras that enable you to connect with others for work or play. Cameras
may be front facing, rear facing, or pop up. To determine which camera(s) are on your product, see Getting to
know your computer on page 3.
Most cameras allow you to video chat, record video, and record still images. Some also provide HD (high-
definition) capability, apps for gaming, or facial recognition software like Windows Hello. See Computer
security features on page 25 for details about using Windows Hello.
To use your camera, type camera in the taskbar search box, and then select Camera from the list of
applications.
Using audio
You can download and listen to music, stream audio content (including radio) from the web, record audio, or
mix audio and video to create multimedia. You can also play music CDs on the computer (on select products)
or attach an external optical drive to play CDs. To enhance your listening enjoyment, attach external audio
devices such as speakers or headphones.
Connecting speakers
You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out
(headphone)/audio-in (microphone) combo jack on your computer or on a docking station.
To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect
high-definition speakers to the computer, see Setting up HDMI audio on page 16. Before connecting
speakers, lower the volume setting.
Connecting headphones
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices.
You can connect wired headphones to the headphone jack or to the audio-out (headphone)/audio-in
(microphone) combo jack on your computer.
To connect wireless headphones to your computer, follow the device manufacturer's instructions.
Using the camera 11

Connecting a microphone
To record audio, connect a microphone to the microphone jack on the computer. For best results when
recording, speak directly into the microphone and record sound in a setting free of background noise.
Connecting headsets
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices.
Headphones combined with a microphone are called headsets. You can connect wired headsets to the audio-
out (headphone)/audio-in (microphone) combo jack on your computer.
To connect wireless headsets to your computer, follow the device manufacturer's instructions.
Using sound settings

Use sound settings to adjust system volume, change system sounds, or manage audio devices.
To view or change sound settings:
▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,
and then select Sound.
Your computer may include an enhanced sound system by Bang & Olufsen, B&O Play, or another provider. As a
result, your computer may include advanced audio features that can be controlled through an audio control
panel specific to your sound system.
Use the audio control panel to view and control audio settings.
▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,
and then select the audio control panel specific to your system.
Using video
Your computer is a powerful video device that enables you to watch streaming video from your favorite
websites and download video and movies to watch on your computer when you are not connected to a
network.
To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external
monitor, projector, or TV.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the
correct cable. Follow the device manufacturer's instructions.
For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the
instructions to find your product.
12 Chapter 4 Enjoying entertainment features

Connecting a DisplayPort device using a USB Type-C cable (select products only)
NOTE: To connect a USB Type-C DisplayPort device to your computer, you need a USB Type-C cable,
purchased separately.
To see video or high-resolution display output on an external DisplayPort device, connect the DisplayPort
device according to the following instructions:
1. Connect one end of the USB Type-C cable to the USB SuperSpeed and DisplayPort port on the computer.
2. Connect the other end of the cable to the external DisplayPort device.
3. Press f4 to cycle through four display states:
● PC screen only: View the screen image on the computer only.
● Duplicate: View the screen image simultaneously on both the computer and the external device.
● Extend: View the screen image extended across both the computer and the external device.
● Second screen only: View the screen image on the external device only.
Each time you press f4 the display state changes.
NOTE: For best results, especially if you choose the "Extend" option, increase the screen resolution of
the external device, as follows. Select the Start button, select the Settings icon , and then select
System. Under Display, select the appropriate resolution, and then select Keep changes.
Using video 13
Connecting a Thunderbolt device using a USB Type-C cable (select products only)
NOTE: To connect a USB Type-C Thunderbolt™ device to your computer, you need a USB Type-C cable,
purchased separately.
To see video or high-resolution display output on an external Thunderbolt device, connect the Thunderbolt
device according to the following instructions:
1. Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer.
2. Connect the other end of the cable to the external Thunderbolt device.
● Duplicate: View the screen image simultaneously on both the computer and external device.
● Extend: View the screen image extended across both the computer and external device.
Each time you press f4 the display state changes.

Connecting video devices by using a VGA cable (select products only)
NOTE: To connect a VGA video device to your computer, you need an VGA cable, purchased separately.
To see the computer screen image on an external VGA monitor or projected for a presentation, connect a
monitor or projector to the computer's VGA port.
1. Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown.

Each time you press f4, the display state changes.
Using video 15
Connecting video devices using an HDMI cable (select products only)
NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately.
To see the computer screen image on a high-definition TV or monitor, connect the high-definition device
according to the following instructions:
1. Connect one end of the HDMI cable to the HDMI port on the computer.
2. Connect the other end of the cable to the high-definition TV or monitor.

Setting up HDMI audio

HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV
to the computer, you can then turn on HDMI audio by following these steps:
1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select
Sounds.
2. On the Playback tab, select the name of the digital output device.
3. Select Set Default, and then select OK.

To return the audio stream to the computer speakers:
1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select
Sounds.
2. On the Playback tab, select Speakers.
3. Select Set Default, and then select OK.
Connecting digital display devices using a Dual-Mode DisplayPort cable (select

products only)
NOTE: To connect a digital display device to your computer, you need a Dual-Mode DisplayPort (DP-DP)
cable, purchased separately.
The Dual-Mode DisplayPort connects a digital display device such as a high-performance monitor or
projector. The Dual-Mode DisplayPort delivers higher performance than the VGA external monitor port and
improves digital connectivity.
1. Connect one end of the Dual-Mode DisplayPort cable to the Dual-Mode DisplayPort on the computer.
2. Connect the other end of the cable to the digital display device.
● Duplicate: View the same screen image simultaneously on both the computer and the external
device.
Using video 17
Discovering and connecting to Miracast-compatible wireless displays (select
products only)
To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow
the steps below.
To open Miracast:
▲ Type project in the taskbar search box, and then select Project to a second screen. Select Connect to
a wireless display, and then follow the on-screen instructions.
Using data transfer

Your computer is a powerful entertainment device that enables you to transfer photos, videos, and movies
from your USB devices to view on your computer.
To enhance your viewing enjoyment, use one of the USB Type-C ports on the computer to connect a USB
device, such as a cell phone, camera, activity tracker, or smartwatch, and transfer the files to your computer.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the
correct cable. Follow the device manufacturer's instructions.
For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the
instructions to find your product.
Connecting devices to a USB Type-C port (select products only)

NOTE: To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased
separately.
1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer.
2. Connect the other end of the cable to the external device.

5 Navigating the screen
You can navigate the computer screen in the following ways:

● Using touch gestures (select products only)
● Using the keyboard and mouse
Select computer models have special action keys or hot key functions on the keyboard to perform routine
tasks.
Using touch gestures (select products only)

You can customize the touch gestures by changing settings, button configurations, click speed, and pointer
options.
Type control panel in the taskbar search box, and then select Control Panel. Select Hardware and
Sound. Under Devices and Printers, select Mouse.
NOTE: Touch gestures are not supported in all apps.
Using the keyboard and mouse

The keyboard and mouse allow you to type, select items, and scroll and to perform the same functions as you
do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific
functions.
TIP: The Windows key on the keyboard allows you to quickly return to the Start screen from an open
app or the Windows desktop. Press the key again to return to the previous screen.
NOTE: Depending on the country or region, the keys and keyboard functions of your keyboard may be
different from those discussed in this section.
Using the action keys or hot keys

You can quickly access information or perform functions by using certain keys and key combinations.
● Action keys perform an assigned function. The icons on the function keys at the top of the keyboard
illustrate the assigned function for each key.
To use an action key, press and hold the key.
● Hot keys are a combination of the fn key and another key.
To use a hot key, briefly press the fn key, and then briefly press the second key of the combination.
Action keys
Depending on the computer model, your keyboard may support the following keys.
Using touch gestures (select products only) 19

Table 5-1 Action keys
Icon Description
Opens the “How to get help in Windows 10” webpage.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight off or on. On select products, you can adjust the brightness of the keyboard
backlight. Press the key repeatedly to adjust the brightness from high (when you first start up the computer),
to low, to off. After you adjust the keyboard backlight setting, the backlight will revert to your previous
setting each time you turn on the computer. The keyboard backlight will turn off after 30 seconds of
inactivity. To turn the keyboard backlight back on, press any key. To conserve battery power, turn off this
feature.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Stops audio or video playback of a CD, a DVD, or a BD.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes or restores speaker sound.
Turns the wireless feature on or off.
NOTE: A wireless network must be set up before a wireless connection is possible.
Turns the airplane mode and wireless feature on or off.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
20 Chapter 5 Navigating the screen

6 Maintaining your computer
Performing regular maintenance keeps your computer in optimal condition. This chapter explains how to use
tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and
drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.
Improving performance
You can improve the performance of your computer by performing regular maintenance tasks with tools such
as Disk Defragmenter and Disk Cleanup.
Using Disk Defragmenter

HP recommends using Disk Defragmenter to defragment your hard drive at least once a month.
NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.
To run Disk Defragmenter:

1. Connect the computer to AC power.
2. Type defragment in the taskbar search box, and then select Defragment and Optimize Drives.
3. Follow the on-screen instructions.

For additional information, access the Disk Defragmenter software Help.
Using Disk Cleanup

Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space
and help the computer run more efficiently.
To run Disk Cleanup:
1. Type disk in the taskbar search box, and then select Disk Cleanup.
Using HP 3D DriveGuard (select products only)

HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the
following conditions:
● You drop the computer.
● You move the computer with the display closed while the computer is running on battery power.
A short time after one of these events, HP 3D DriveGuard returns the hard drive to normal operation.
NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an optional
docking device or connected to a USB port is not protected by HP 3D DriveGuard.
NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these
drives.
Improving performance 21
Identifying HP 3D DriveGuard status
The hard drive light on the computer changes color to show that the drive in a primary hard drive bay and/or
the drive in a secondary hard drive bay (select products only) is parked.
Updating programs and drivers

HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues
and bring new features and options to your computer. For example, older graphics components might not
work well with the most recent gaming software. Without the latest driver, you would not be getting the most
out of your equipment.
To update programs and drivers, choose one of the following methods:
● Updating using Windows 10 on page 22
● Updating using Windows 10 S on page 22
Updating using Windows 10

To update programs and drivers:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.
2. Select My notebook, select the Updates tab, and then select Check for updates and messages.
Updating using Windows 10 S

To update programs:
1. Select Start, and then select Microsoft Store.
2. Select your account profile picture next to the search box, then select Downloads and updates.
3. On the Downloads and updates page, make the selection for updates and follow the on-screen
instructions.
To update drivers:
1. Type windows update settings in the taskbar search box, and then select Windows Update
settings.
2. Select Check for updates.
NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the
instructions.
Cleaning your computer

Use the following products to safely clean your computer:
● Alcohol-free glass-cleaning fluid
● Solution of water and mild soap
22 Chapter 6 Maintaining your computer

● Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)
● Static-free cloth wipes
CAUTION: Avoid strong cleaning solvents or germicidal wipes that can permanently damage your computer.
If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure
that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, hydrogen peroxide,
naphtha, and hydrocarbon solvents are not included in the product.
Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning
agents can get trapped in the scratches.
Cleaning procedures
Follow the procedures in this section to safely clean your computer.
WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer
while it is on.
1. Turn off the computer.
2. Disconnect AC power.
3. Disconnect all powered external devices.
CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on
any computer surface. Liquids dripped on the surface can permanently damage internal components.
Cleaning the display

Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that
a display is dry before you close the computer.
Cleaning the sides or cover

To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning
solutions listed previously, or use an acceptable disposable wipe.
NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris.
Cleaning the keyboard or mouse (select products only)

WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum
cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard
surface.
CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys.
● To clean the keyboard or mouse, use a soft microfiber cloth or a chamois moistened with one of the
cleaning solutions listed previously.
● To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of
compressed air with a straw extension.
Traveling with or shipping your computer

If you have to travel with or ship your computer, follow these tips to keep your equipment safe.
● Prepare the computer for traveling or shipping:
Traveling with or shipping your computer 23

– Back up your information to an external drive.
– Remove all discs and all external media cards, such as memory cards.
– Turn off and then disconnect all external devices.
– Shut down the computer.
● Take along a backup of your information. Keep the backup separate from the computer.
● When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your
luggage.
CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include
airport walk-through devices and security wands. Airport conveyer belts and similar security devices
that check carry-on baggage use X-rays instead of magnetism and do not damage drives.
● If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when
you are allowed to use your computer. In-flight computer use is at the discretion of the airline.
● If you are shipping the computer or a drive, use suitable protective packaging and label the package
“FRAGILE.”
● The use of wireless devices might be restricted in some environments. Such restrictions might apply
aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the
policy that applies to the use of a wireless device in your computer, ask for authorization to use your
computer before you turn it on.
● If you are traveling internationally, follow these suggestions:
– Check the computer-related customs regulations for each country or region on your itinerary.
– Check the power cord and adapter requirements for each location in which you plan to use the
computer. Voltage, frequency, and plug configurations vary.
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt
to power the computer with a voltage converter kit sold for appliances.
24 Chapter 6 Maintaining your computer

7 Securing your computer and information
Your computer includes features that help protect the integrity of your system and its data from unauthorized
access. Review these features to ensure proper use.
Computer security features

Table 7-1 Computer risks and security features
Computer risk Computer feature
Unauthorized use of the computer or User password

user account
A password is a group of characters that you choose. These characters must be entered to authorize
access to your computer information.
‒ or –
Windows Hello (select products only)
On products equipped with a fingerprint reader or an infrared camera, you can use Windows Hello to sign
in by swiping your finger or looking at the camera.
To set up Windows Hello, follow these steps:
1. Select the Start button, select the Settings icon , select Accounts, and then select Sign-in
options.
2. Under Windows Hello, follow the on-screen instructions to add both a password and a 4-digit PIN,
and then enroll your fingerprint or facial ID.
Unauthorized access to Setup Utility, Administrator password

BIOS settings, and other system
identification information
Computer viruses Antivirus software
The free trial antivirus software that is preinstalled on your computer can detect most viruses, remove
them, and, in most cases, repair damage caused by viruses. For protection against new viruses beyond the
trial period, purchase an extended service.
Unauthorized access to data and Firewall software

ongoing threats to the computer
● Windows includes firewall software preinstalled on the computer.
● The antivirus software, which is preinstalled on the computer, includes firewall software.
Windows critical security updates
Updates to the Windows operating system
Computer security features 25

8 Troubleshooting
The following tables present some issues you might encounter while installing, starting up, or using your
computer and suggest possible solutions.
For more information or for additional troubleshooting options, go to http://www.hp.com/support, and follow
the instructions to find your product.
NOTE: If you have problems using any peripheral devices such as a monitor or a printer with your computer,
refer to the documentation provided by the product manufacturer for more extensive troubleshooting.
Computer does not start

Table 8-1 Computer symptoms and solutions
Symptom Possible solution
Error message: hard 1. Restart the computer.

drive error
a. Press ctrl+alt+delete.
b. Select the Power icon, and then select Restart.
– or –
Press and hold the power button on the computer for 5 or more seconds to turn off the computer, and then press the
button to turn on the computer.
2. If Windows opens, immediately back up all important data to a backup hard drive.
3. Contact support (regardless of whether Windows started or not).
Computer will not turn Be sure that the cables connecting the computer to the AC outlet are plugged in properly. The green power supply light on
on or start the computer should be on. If it is not, try a different AC outlet. If you are still having trouble, contact support.
Be sure that the operating voltage of the AC outlet is appropriate for the electrical voltage of the computer.
Test the AC outlet by plugging a different electrical device into it.
If possible, remove any outlet filters and stabilizers, and then insert the power plug directly into the AC outlet.
Disconnect all peripheral devices. Press and hold the power button down for at least 15 seconds until the computer turns
off. Then press the power button again to turn on the computer.
If the monitor screen is blank, the monitor might not be properly connected. Connect the monitor to the computer, plug the
power cord into an AC outlet, and then turn the monitor on. See Monitor (select products only) on page 27.
Computer is not 1. Press ctrl+alt+delete.

responding
2. Select Task Manager.
3. Select any programs that are not responding, and then select End task.
If closing programs does not resolve the problem, restart the computer.
1. Press ctrl+alt+delete.
2. Select the Power icon, and then select Restart.
– or –
26 Chapter 8 Troubleshooting
Table 8-1 Computer symptoms and solutions (continued)
Press and hold the power button on the computer for 5 or more seconds to turn off the computer. Then press the power
button again to turn on the computer.
Error message: Invalid When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on the keyboard.
system disk or Non-
System disk or Disk
error
Power
Table 8-2 Power symptoms and solutions
Computer does not Press and hold the power button until the computer turns off. Then turn the computer on again.
turn off when the
power button is
pressed
Computer shuts down ● The computer might be in an exceedingly hot environment. Let it cool down.
automatically
● Be sure that computer air vents are not blocked.
NOTE: If your computer has an internal fan, be sure that the internal fan is running.
Monitor (select products only)

Table 8-3 Monitor symptoms and solutions
Screen is blank, and Reconnect the power cable to the back of the monitor and to the AC outlet.
monitor power light is off
Press the power button on the monitor.
Screen is blank Press the space bar on the keyboard or move the mouse to redisplay the screen image.
Press the Sleep button (select products only) or esc, to resume from Sleep mode.
Press the power button to turn on the computer.
Inspect the monitor cable for bent pins.
● If any of the pins are bent, replace the monitor cable.
● If no pins are bent, reconnect the monitor cable to the computer.
Images on the screen are Adjust the monitor resolution setting in Windows.
too large or too small, or
the images are fuzzy ▲ Select the Start button, select the Settings icon , and then select System. Under Display, select the
appropriate resolution, and then select Keep changes.
NOTE: In addition to the information listed here, refer to the documentation that came with your monitor.
Power 27
Keyboard and mouse (with cable)
Table 8-4 Keyboard and mouse (with cable) symptoms and solutions
Keyboard commands and Use the mouse to turn off the computer. Disconnect and reconnect the keyboard to the back of your computer, and
typing are not recognized then restart your computer.
by the computer
Mouse (with cable) does Disconnect and reconnect the mouse cable to your computer.
not work or is not detected
If the mouse is still not detected, turn off the computer, disconnect and reconnect the mouse cable, and then restart
the computer.
Cursor does not respond to Press num lock on the keyboard to turn off num lock, so that the arrow keys on the number keypad can be used.
the arrow keys on the
number keypad
Cursor does not respond to 1. Press alt+tab to navigate to an open program.

mouse movement
2. Press ctrl+s to save your changes in the selected program (ctrl+s is the keyboard shortcut for the Save command
on most—not all—programs).
3. Repeat step 1 and step 2 to save changes in all open programs.
4. Press the power button to turn off the computer.
5. After the shutdown is complete, disconnect and reconnect the mouse cable to the back of your computer, and
then restart your computer.
Keyboard and mouse (wireless)

Table 8-5 Keyboard and mouse (wireless) symptoms and solutions
Wireless keyboard or ● Be sure that you are using the wireless keyboard or wireless mouse within range of the transceiver,
mouse does not work or is approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches) during initial setup or for re-
not detected synchronization.
● Be sure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity. Click the left mouse
button to reactivate the mouse.
● Replace the batteries in the keyboard and/or mouse.
Speakers and sound

Table 8-6 Speaker symptoms and solutions
Volume is very low or Be sure that you connected the speakers to the audio-out (black) jack on the back of the computer. (Additional audio
unsatisfactory jacks are used for multiple-channel speakers.) Detached nonpowered speakers (speakers without a separate power
source, such as batteries or a power cord) do not produce satisfactory sound. Replace the nonpowered speakers with
powered speakers.
No sound is produced 1. Type control panel in the taskbar search box, and then select Control Panel. Select System and Security.
2. Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing
Audio.
Table 8-6 Speaker symptoms and solutions (continued)
Be sure that you connected powered speakers and that they are turned on.
Turn off your computer, and then disconnect and reconnect the speakers. Be sure that the speakers are connected to
an audio jack, not a microphone or headphone jack.
To resume from Sleep mode, press the Sleep button (select products only), or press esc.
Unplug headphones if they are connected to your computer (or speaker system).
Internet access
Table 8-7 Internet access symptoms and solutions
Cannot connect to the 1. Right-click the network status icon in the notification area, at the far right of the taskbar.
Internet
2. Select Troubleshoot problems.
Verify that you are using the proper cables for your Internet connection type. Your computer might have a dial-up
modem and an Ethernet network adapter (also called a network interface card, or NIC). A modem uses a standard
telephone cable, whereas the network adapter uses a network cable, to connect to a local area network (LAN). Do not
connect a telephone cable to the network adapter, and do not connect a network cable to a telephone line; doing so
might damage the network adapter.
Run the wireless setup wizard.
1. Type control panel in the taskbar search box, and then select Control Panel. Select Network and Internet,
and then select Network and Sharing Center.
2. In the Network and Sharing Center window, select Set up a new connection or network to open the wizard, and
then follow the on-screen instructions.
If your system has an external antenna, try moving the antenna to a better position. If the antenna is internal, try
moving the computer.
Try to connect again later, or contact your ISP for assistance.
Cannot connect to the 1. Right-click the network status icon in the notification area, at the far right of the taskbar.
Internet but there is no
error message 2. Select Troubleshoot problems.
No network connection 1. Type repair in the taskbar search box, and then select Identify and repair network problems.
icon in the notification area
Internet access 29
Software troubleshooting
Table 8-8 Software symptoms and solutions
To resolve general ● Turn the computer off completely, and then turn it on again.
software problems,
try these methods: ● Update the drivers. See “Updating device drivers” in this table.
● Restore your computer to a configuration that was in use before the software was installed. See "Microsoft System
Restore" in this table.
● Reinstall the software program or hardware driver. See “Software program and hardware driver reinstallation” in this
table.
● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. This process erases
all the data files that you have created. See Backing up, restoring, and recovering on page 37.
Software programs ● Close unnecessary software programs.

are slow to respond
● Run virus scans and other system tools when the computer is not in use.
Stop startup applications (such as messaging software and multimedia applications) from loading.
1. Type msconfig in the taskbar search box, and then select System Configuration.
NOTE: If you are prompted for an administrator password or confirmation, type the password or provide
confirmation.
2. From the General tab, select Selective startup.
3. Select the Startup tab, and then select Open Task Manager.
4. Select the startup items that you want to prevent from loading, and then select Apply.
NOTE: If you are unsure about an item, do not disable it.
5. If prompted, select Restart to restart the computer.
NOTE: To enable a program to load at startup, restart the computer and reverse these steps.
Disable nonessential graphics capabilities.
1. Type file explorer in the taskbar search box, and then select File Explorer.
2. Right-click This PC, and then select Properties.
3. Select Advanced system settings.
NOTE: If you are prompted for an administrator password or confirmation, type the password or provide
confirmation.
4. From the Advanced tab under Performance, select Settings.
5. From the Visual Effects tab, select Adjust for best performance, and then select OK.
Updating device Complete the following procedure to update a driver or to revert to an earlier version of the driver if the new one does not
drivers solve your problem.
1. Type device manager in the taskbar search box, and then select Device Manager.
2. Select the arrow to expand the list of the type of device you want to update or roll back (for example, DVD/CD-ROM
drives).
3. Double-click the specific item (for example, HP DVD Writer 640b).
4. Select the Driver tab.
5. To update a driver, select Update Driver, and then follow the on-screen instructions.
– or –
Table 8-8 Software symptoms and solutions (continued)
To revert to an earlier version of a driver, select Roll Back Driver, and then follow the on-screen instructions.
Microsoft System If you have a problem that might be caused by software that you have installed on your computer, use System Restore to
Restore return the computer to a previous restore point. You can also set restore points manually.
IMPORTANT: Always use this System Restore procedure before you use the System Recovery procedure.
For more information and steps, see the Get Help app.
Software program and Before you uninstall a program, be sure that you have a way to reinstall it. Confirm that it is still available from the original
hardware driver source (for example, discs or the Internet).
reinstallation
NOTE: Some features might not be available on systems that are shipped without a version of Windows.
For information and steps to uninstall a program, see the Get Help app.
Software troubleshooting 31
9 Using HP PC Hardware Diagnostics
Using HP PC Hardware Diagnostics Windows (select products

only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 32.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Select HP PC Hardware Diagnostics Windows.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and fixes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.
NOTE: If you need to stop a diagnostic test at any time, select Cancel.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:
● A Failure ID link is displayed. Select the link and follow the on-screen instructions.
● A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the on-
screen instructions.
● Instructions for calling support are displayed. Follow those instructions.
Downloading HP PC Hardware Diagnostics Windows

● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
● You must use a Windows computer to download this tool because only .exe files are provided.
32 Chapter 9 Using HP PC Hardware Diagnostics

Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash
drive.
The tool is downloaded to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products

only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the
product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
The tool is downloaded to the selected location.
Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:
▲ Navigate to the folder on your computer or the USB flash drive where the .exe file was downloaded,
double-click the .exe file, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI

NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download
and create the HP UEFI support environment because only .exe files are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 34.
HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:
▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen.
The HP Customer Support - Service Center page displays, with your Failure ID and product number
automatically filled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.
Using HP PC Hardware Diagnostics UEFI 33

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.
Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 34.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:
● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:
2. Select Download HP Diagnostics UEFI, and then select Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the
product name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
flash drive:

2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.
Using Remote HP PC Hardware Diagnostics UEFI settings (select

products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go
to http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI

NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a
server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
2. Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

NOTE: For some products, it may be necessary to download the software by using the product name or
number.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
2. Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 35

● Set a location for storing the test results. You can also set the user name and password settings used for
uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.

10 Backing up, restoring, and recovering
This chapter provides information about the following processes, which are standard procedure for most
products:
● Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 37).
● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 37).
● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to
create recovery media (select products only) on page 37).
● Restoring and recovery—Windows offers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 37).
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Backing up information and creating recovery media

Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
You can use Windows tools to back up personal information and create system restore points and recovery
media.
NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get Help app.
1. Select the Start button, and then select the Get Help app.
2. Enter the task you want to perform.
NOTE: You must be connected to the Internet to access the Get Help app.
Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.
To download the tool:
▲ Go to the Microsoft Store and search for HP Cloud Recovery.
For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs – Using
the Cloud Recovery Tool (Windows 10, 7)".
Backing up information and creating recovery media 37

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
Restoring and recovery

Restoring, resetting, and refreshing using Windows tools
Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using
Windows tools on page 37.
Recovering using HP Recovery media

HP Recovery media is used to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud
Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery
media (select products only) on page 37.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:

▲ Insert the HP Recovery media, and then restart the computer.
Changing the computer boot order

If your computer does not restart using the HP Recovery media, you can change the computer boot order. This
is the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Insert the HP Recovery media.

2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3. Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen
instructions.
38 Chapter 10 Backing up, restoring, and recovering

11 Specifications
Operating specifications
NOTE: To determine the exact electrical ratings of your computer, refer to the computer ratings label,
located on the outside of the computer.
Table 11-1 Operating specifications
Factor Metric U.S.
Operating temperature 5°C to 35°C 41°F to 95°F
Storage temperature -20°C to 60°C –22°F to 149°F
Operating humidity 15% to 80% @ 26°C 15% to 80% @ 78°F
Operating altitude 0 m to 2000 m 0 ft to 6561 ft
Storage altitude 0 m to 4572 m 0 ft to 15000 ft
Operating specifications 39
12 Electrostatic discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for example,
the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic
components.
IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe these
precautions:
● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly
grounded.
● Keep components in their electrostatic-safe containers until you are ready to install them.
● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
● Use nonmagnetic tools.
● Before handling components, discharge static electricity by touching an unpainted metal surface.
● If you remove a component, place it in an electrostatic-safe container.
40 Chapter 12 Electrostatic discharge

13 Accessibility
HP and accessibility
Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reflected in
everything HP does. HP strives to create an inclusive environment focused on connecting people to the power
of technology throughout the world.
Finding the technology tools you need

Technology can unleash your human potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology helps increase, maintain, and
improve the functional capabilities of electronic and information technology. For more information, see
Finding the best assistive technology on page 42.
The HP commitment
HP is committed to providing products and services that are accessible for people with disabilities. This
commitment supports the company's diversity objectives and helps ensure that the benefits of technology
are available to all.
The HP accessibility goal is to design, produce, and market products and services that can be effectively used
by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive
devices.
To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All HP
managers and employees are expected to support these objectives and their implementation in accordance
with their roles and responsibilities:
● Raise the level of awareness of accessibility issues within HP, and provide employees with the training
they need to design, produce, market, and deliver accessible products and services.
● Develop accessibility guidelines for products and services, and hold product development groups
accountable for implementing these guidelines where competitively, technically, and economically
feasible.
● Involve people with disabilities in the development of accessibility guidelines and in the design and
testing of products and services.
● Document accessibility features, and make information about HP products and services publicly
available in an accessible form.
● Establish relationships with leading assistive technology and solution providers.
● Support internal and external research and development that improves assistive technology relevant to
HP products and services.
● Support and contribute to industry standards and guidelines for accessibility.
HP and accessibility 41
International Association of Accessibility Professionals (IAAP)
IAAP is a not-for-profit association focused on advancing the accessibility profession through networking,
education, and certification. The objective is to help accessibility professionals develop and advance their
careers and to better enable organizations to integrate accessibility into their products and infrastructure.
As a founding member, HP joined to participate with other organizations to advance the field of accessibility.
This commitment supports HP’s accessibility goal of designing, producing, and marketing products and
services that people with disabilities can effectively use.
IAAP will make the profession strong by globally connecting individuals, students, and organizations to learn
from one another. If you are interested in learning more, go to http://www.accessibilityassociation.org to join
the online community, sign up for newsletters, and learn about membership options.
Finding the best assistive technology

Everyone, including people with disabilities or age-related limitations, should be able to communicate,
express themselves, and connect with the world using technology. HP is committed to increasing accessibility
awareness within HP and with our customers and partners. Whether it’s large fonts that are easy on the eyes,
voice recognition that lets you give your hands a rest, or any other assistive technology to help with your
specific situation—a variety of assistive technologies make HP products easier to use. How do you choose?
Assessing your needs

Technology can unleash your potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology (AT) helps increase, maintain,
and improve the functional capabilities of electronic and information technology.
You can choose from many AT products. Your AT assessment should allow you to evaluate several products,
answer your questions, and facilitate your selection of the best solution for your situation. You will find that
professionals qualified to do AT assessments come from many fields, including those licensed or certified in
physical therapy, occupational therapy, speech/language pathology, and other areas of expertise. Others,
while not certified or licensed, can also provide evaluation information. You will want to ask about the
individual's experience, expertise, and fees to determine if they are appropriate for your needs.
Accessibility for HP products

The following links provide information about accessibility features and assistive technology, if applicable,
included in various HP products. These resources will help you select the specific assistive technology
features and product(s) most appropriate for your situation.
● HP Elite x3–Accessibility Options (Windows 10 Mobile)
● HP PCs–Windows 7 Accessibility Options
● HP PCs–Windows 8 Accessibility Options
● HP PC’s–Windows 10 Accessibility Options
● HP Slate 7 Tablets–Enabling Accessibility Features on Your HP Tablet (Android 4.1/Jelly Bean)
● HP SlateBook PCs–Enabling Accessibility Features (Android 4.3, 4.2/Jelly Bean)
● HP Chromebook PCs–Enabling Accessibility Features on Your HP Chromebook or Chromebox (Chrome
OS)
● HP Shopping–peripherals for HP products
If you need additional support with the accessibility features on your HP product, see Contacting support
on page 45.
42 Chapter 13 Accessibility
Additional links to external partners and suppliers that may provide additional assistance:
● Microsoft Accessibility information (Windows 7, Windows 8, Windows 10, Microsoft Office)
● Google Products accessibility information (Android, Chrome, Google Apps)
● Assistive Technologies sorted by impairment type
● Assistive Technologies sorted by product type
● Assistive Technology vendors with product descriptions
● Assistive Technology Industry Association (ATIA)
Standards and legislation

Standards
Section 508 of the Federal Acquisition Regulation (FAR) standards was created by the US Access Board to
address access to information and communication technology (ICT) for people with physical, sensory, or
cognitive disabilities. The standards contain technical criteria specific to various types of technologies, as well
as performance-based requirements which focus on functional capabilities of covered products. Specific
criteria cover software applications and operating systems, web-based information and applications,
computers, telecommunications products, video and multimedia, and self-contained closed products.
Mandate 376 – EN 301 549

The EN 301 549 standard was created by the European Union within Mandate 376 as the basis for an online
toolkit for public procurement of ICT products. The standard specifies the functional accessibility
requirements applicable to ICT products and services, together with a description of the test procedures and
evaluation methodology for each accessibility requirement.
Web Content Accessibility Guidelines (WCAG)

Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps web
designers and developers create sites that better meet the needs of people with disabilities or age-related
limitations. WCAG advances accessibility across the full range of web content (text, images, audio, and video)
and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web
developers flexibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.
WCAG specifically addresses barriers to accessing the web experienced by people with visual, auditory,
physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG 2.0
provides characteristics of accessible content:
● Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability of
presentation, and color contrast)
● Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and
navigability)
● Understandable (by addressing readability, predictability, and input assistance)
● Robust (for instance, by addressing compatibility with assistive technologies)
Standards and legislation 43

Legislation and regulations
Accessibility of IT and information has become an area of increasing legislative importance. The links listed
below provide information about key legislation, regulations, and standards.
● United States
● Canada
● Europe
● United Kingdom
● Australia
● Worldwide
Useful accessibility resources and links

The following organizations might be good resources for information about disabilities and age-related
limitations.
NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP
assumes no responsibility for information or contacts you encounter on the Internet. Listing on this page
does not imply endorsement by HP.
Organizations
● American Association of People with Disabilities (AAPD)
● The Association of Assistive Technology Act Programs (ATAP)
● Hearing Loss Association of America (HLAA)
● Information Technology Technical Assistance and Training Center (ITTATC)
● Lighthouse International
● National Association of the Deaf
● National Federation of the Blind
● Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)
● Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)
● W3C Web Accessibility Initiative (WAI)
Educational institutions
● California State University, Northridge, Center on Disabilities (CSUN)
● University of Wisconsin - Madison, Trace Center
● University of Minnesota computer accommodations program
Other disability resources

● ADA (Americans with Disabilities Act) Technical Assistance Program
● ILO Global Business and Disability network
44 Chapter 13 Accessibility
● EnableMart
● European Disability Forum
● Job Accommodation Network
● Microsoft Enable
HP links
Our contact webform
HP comfort and safety guide
HP public sector sales
Contacting support
NOTE: Support is in English only.
● Customers who are deaf or hard of hearing who have questions about technical support or accessibility
of HP products:
– Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time.
● Customers with other disabilities or age-related limitations who have questions about technical support
or accessibility of HP products, choose one of the following options:
– Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
– Complete the Contact form for people with disabilities or age-related limitations.
Contacting support 45
14 Support information
How to get help

HP support can help you get the most from your computer. You will find what you need with tools located on
your computer and with information available on the Web, by phone, or through your local retailer.
Before contacting HP support, it’s important to have the following information handy:
● Model number
● Product number
● Serial number
● Software build number
● Operating system
● Purchase date
Please take a moment to write down your product information for future reference.
The first four items on the list (model number, product number, serial number, and software build number)
can be viewed by using HP Support Information. Type support in the taskbar search box, and then select
the HP Support Assistant app.
Don’t forget to register at http://www.hp.com/apac/register.
Where to get help

● Use the Get Help app for help with hardware and software questions. Select the Start button, and then
select the Get Help app.
● Use HP Support Assistant. Type support in the taskbar search box, and then select the HP Support
Assistant app.
HP Support Assistant provides useful troubleshooting and diagnostics information and includes the
following:
– Online chat with an HP technician
– Support telephone numbers
– HP service center locations
● For help online, go to http://www.hp.com/support.
Telephone assistance to get you up and running is covered for thirty (30) days from the time you purchase
your computer. After thirty (30) days, there may be a charge, but the helpful support is still available.
46 Chapter 14 Support information

Customer support for repairs
If your computer needs to be repaired or to have parts replaced, you have two choices:
● Many parts are considered consumer replaceable. This is the fastest method of repair, because many
times HP can send the part directly to your home or business in a few days. (This option may not be
available in all countries or regions.)
● If a repair is necessary, HP support will make arrangements to repair your computer.
These services are covered during the warranty period.
There are some limitations and exclusions to the warranty (as well as some important details), which are
described in the HP Worldwide Limited Warranty and Technical Support guide.
Before upgrading your hardware

If you intend to upgrade any of your hardware, do it only after you set up your new computer. For instructions
on setting up your computer, see the Setup Instructions or Quick Setup poster or Getting to know your
computer on page 3. If you have any problems setting up your system and turning it on, immediately contact
HP support using the procedures given earlier in this chapter. This must be done first before attempting to
upgrade your system.
By breaking the security seal on the back of the computer, you confirm that the computer was working
properly before you attempted to upgrade your system. After the security seal has been broken, your
computer is then, to the extent allowed by local law, covered under the terms and conditions listed in the HP
Worldwide Limited Warranty and Technical Support.
Customer support for repairs 47

Index
A Disk Cleanup software 21 I

accessibility 41 Disk Defragmenter software 21 IMEI number 9
accessibility needs assessment 42 DisplayPort, identifying USB Type- International Association of
action keys 19 C 6 Accessibility Professionals 42
keyboard backlight 20 Dual-Mode DisplayPort
airplane mode 7 connecting 17 K
airplane mode key 7, 20 keyboard backlight action key 20
assistive technology (AT) E keys
finding 42 electrostatic discharge 40 airplane mode 20
purpose 41 external monitor port
AT (assistive technology) connecting 15 L
finding 42 locating information
purpose 41 F hardware 3
audio 11 fingerprints, registering 25 software 3
HDMI audio 16 fn key 19
headphones 11 M
headsets 12 G maintenance
microphones 12 GPS 9 Disk Cleanup 21
sound settings 12 Disk Defragmenter 21
speakers 11 H updating programs and drivers
HDMI port 22
B connecting 16 MEID number 9
backup, creating 37 headphones, connecting 11 microphone, connecting 12
backups 37 headsets, connecting 12 Miracast 18
Blue Light Mode, adjusting 4 help and support 1, 46 mobile broadband
Bluetooth device 7, 9 high-definition devices, connecting activating 9
boot order, changing 38 16, 17, 18 IMEI number 9
hot keys 19 MEID number 9
C HP 3D DriveGuard 21
camera HP Assistive Policy 41 O
using 11 HP Mobile Broadband operating specifications 39
caring for your computer 22 activating 9 operating system controls 7
cleaning your computer 22 IMEI number 9
computer MEID number 9 P
security features 25 HP PC Hardware Diagnostics UEFI ports
troubleshooting 26 downloading 34 external monitor 15
connecting to a network 7 starting 34 HDMI 16, 17
connecting to a wireless network 7 using 33 USB 5
connecting to a WLAN 8 HP PC Hardware Diagnostics Windows USB port with HP Sleep and
connecting to LAN 10 downloading 32 Charge 5
corporate WLAN connection 8 installing 33 USB SuperSpeed 5
customer support, accessibility 45 using 32 USB SuperSpeed Plus 5
HP Recovery media USB Type-C 5, 18
D recovery 38 USB Type-C SuperSpeed 5, 6
data transfer 18 USB Type-C SuperSpeed Plus 5
48 Index
USB Type-C SuperSpeed port and traveling with the computer 23 recovery media 37
DisplayPort 13 troubleshooting system restore point 37
USB Type-C Thunderbolt 14 computer does not start 26 Windows Hello 11
USB Type-C Thunderbolt port with display (monitor) 27 using 25
HP Sleep and Charge 5 Internet access 29 Windows tools, using 37
VGA 15 keyboard and mouse (wireless) wired network (LAN) 10
public WLAN connection 8 28 wireless button 7
keyboard and mouse (with wireless controls
R cable) 28 button 7
recovery 37 power 27 operating system 7
discs 38 software 30 wireless light 7
HP Recovery partition 38 speakers and sound 28 wireless network (WLAN)
media 38 turning off the computer 4 connecting 8
USB flash drive 38 corporate WLAN connection 8
recovery media U functional range 8
creating using HP Cloud Recovery unresponsive system 4 public WLAN connection 8
Download Tool 37 updating programs and drivers 22 WWAN device 9
creating using Windows tools 37 USB port with HP Sleep and Charge,
Remote HP PC Hardware Diagnostics identifying 5
UEFI settings USB port, identifying 5
customizing 35 USB SuperSpeed Plus port,
using 35 identifying 5
resources, accessibility 44 USB SuperSpeed port, identifying 5
restoring 37 USB Type-C port, connecting 13, 14,
18
S USB Type-C port, identifying 5
Section 508 accessibility standards USB Type-C SuperSpeed Plus port,
43 identifying 5
security features 25 USB Type-C SuperSpeed port,
shipping the computer 23 identifying 5, 6
shutdown 4 USB Type-C Thunderbolt port with HP
software Sleep and Charge, identifying 5
Disk Cleanup 21
Disk Defragmenter 21 V
sound. See audio VGA port
sound settings, using 12 connecting 15
speakers identifying 15
connecting 11 video
standards and legislation, DisplayPort device 13
accessibility 43 Dual-Mode DisplayPort 17
SuperSpeed port and DisplayPort external monitor port 15
connecting USB Type-C 13 HDMI port 16
support 46 Thunderbolt port device 14
system restore point, creating 37 USB Type-C 18
VGA port 15
T wireless displays 18
Thunderbolt port with HP Sleep and video, using 12
Charge, identifying USB Type-C 5
Thunderbolt, connecting USB Type- W
C 14 Windows
transfer data 18 backup 37
Index 49

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© Copyright 2018, 2019 HP Development Product notice Software terms

Fourth Edition: May 2019

First Edition: August 2018

Document Part Number: L38990-004

1 Getting information ....................................................................................................................................... 1

2 Getting to know your computer ...................................................................................................................... 3

3 Connecting to a network ................................................................................................................................ 7

4 Enjoying entertainment features .................................................................................................................. 11

5 Navigating the screen .................................................................................................................................. 19

6 Maintaining your computer .......................................................................................................................... 21

7 Securing your computer and information ....................................................................................................... 25

9 Using HP PC Hardware Diagnostics ................................................................................................................ 32

10 Backing up, restoring, and recovering .......................................................................................................... 37

12 Electrostatic discharge ............................................................................................................................... 40

14 Support information .................................................................................................................................. 46

Table 1-1 Getting information

● Set up your computer Setup Instructions or Quick Setup poster

See Getting to know your computer on page 3.

● Connect to the Internet See Connecting to a network on page 7.

● See how-to videos about using the Go to http://www.hp.com/supportvideos (English only).

● Learn how to use the Windows® operating Get Help app:

● Find links to driver updates

● Read frequently asked questions

● Troubleshoot the most common See Troubleshooting on page 26.

● Order parts and find additional For HP support, go to http://www.hp.com/support.

● Upgrade or replace components of your

● Connect to a TV (select products only)

● Get up-to-date information and help from Go to http://www.hp.com/support/consumer-forum.

See Maintaining your computer on page 21.

To access this document:

● Find ergonomic information Safety & Comfort Guide

To access this guide:

● Find computer warranty information Limited Warranty*

To access this document:

2 Chapter 1 Getting information

A list displays all the devices installed on your computer.

Setting up your computer

Adjusting Low Blue Light Mode (select products only)

Shutting down (turning off) the computer

4 Chapter 2 Getting to know your computer

NOTE: Cables and/or adapters (purchased separately) may be

NOTE: Cables and/or adapters (purchased separately) may be

NOTE: Cables and/or adapters (purchased separately) may be

Setting up your computer 5

camera, activity tracker, or smartwatch, and provides high-

Connects a display device that has a USB Type-C connector,

NOTE: Your computer may also support a Thunderbolt™

NOTE: Cables and/or adapters (purchased separately) may be

NOTE: Cables and/or adapters (purchased separately) may be

Connects a DisplayPort device that has a USB Type-C connector,

6 Chapter 2 Getting to know your computer

Connecting to a wireless network

Using the wireless controls

Airplane mode key

Operating system controls

Connecting to a wireless network 7

To connect to a WLAN, follow these steps:

3. Follow the on-screen instructions to complete the connection.