Duo2 Service Manual English

Service Manual
Multi Mode Mattress System
W12003
Duo 2™
Multi Mode Mattress System
Service Manual
Revisions
Revision Letter Pages Affected Date

Original Issue April, 2002
W12003
Duo 2™ Multi Mode Mattress System Service Manual (W12003) Page i

Revisions
 2002 by Hill-Rom Services, Inc. ALL RIGHTS RESERVED.
No part of this text shall be reproduced or transmitted in any form or by any

means, electronic or mechanical, including photocopying, recording, or by any
information or retrieval system without written permission from
Hill-Rom Services, Inc. (Hill-Rom).
First Edition
First Printing 2002
Printed in Europe
Allen™ is a trademark of Industrial Fasteners, Inc.
Allen Head® is a registered trademark of The Allen Manufacturing Company.
CLINITRON® is a trademark registered for use by Hill-Rom Services, Inc.
Deteq™ is a trademark of Hill-Rom Services, Inc.
Duo 2™ is a trademark of Hill-Rom Services, Inc.
Hill-Rom® is a registered trademark of Hill-Rom Services, Inc.
LEXAN® is a registered trademark of General Electric Company.
Loctite® is a registered trademark of Loctite Corporation, Inc.
Pozidriv® is a registered trademark of Phillips Screw Company.
Protex™ is a trademark of Hill-Rom Services, Inc.
RealHeel™ is a trademark of Hill-Rom Services, Inc.
Velcro® is a registered trademark of Velcro Industries, BV (a Dutch corporation).
The information contained in this manual is subject to change without notice.

Hill-Rom makes no commitment to update or keep current, the information
contained in this manual.
The only product warranty intended by Hill-Rom is the express, written warranty
accompanying the bill of sale to the original purchaser. Hill-Rom makes no other
warranty, express or implied, and in particular, makes no warranty of
merchantability or fitness for a particular purpose.
Additional copies of this manual can be ordered from Hill-Rom.
To order additional copies of this manual, call your national Hill-Rom

representative (see back cover), and place a parts order for part number W12003.
Page ii Duo 2™ Multi Mode Mattress System Service Manual (W12003)

Table of Contents 1
Chapter 1: Introduction
Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 3
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 3 2
Organisation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 3
Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 3
Chapter 2: Troubleshooting Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 3
Chapter 3: Theory of Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 3
Chapter 4: Removal, Replacement, and Adjustment Procedures . . . . . . . . . . . 1 - 3
Chapter 5: Parts List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 3
3
Chapter 6: General Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 3
Chapter 7: Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 4
Typographical Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 5
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 6
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 8 4
Enclosed Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 8
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 9
Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 9
Product Classification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 9
Conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 9
Physical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 11
5
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 12
Electrical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 13
Symbol Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 14
Safety tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 15
Warning and Caution Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 18
6
Chapter 2: Troubleshooting Procedures
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 3
Initial Actions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 4
Function Checks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 5
Final Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 7 7
Duo 2™ Multi Mode Mattress System Service Manual (W12003) Page iii
Table of Contents
1 Power Malfunction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 9
Blower Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 13
Blower Does Not Stop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 15
Deteq™ Module Control Fault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 17
Alarm Malfunction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 20
2 Air Leak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 22
Alternating Therapy Mode Fault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 30
CPR Function Not Operating Correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 36
Transport Mode Electrical Fault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 40
Vacuum Mode Fault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 41
Fan Not Operating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 42
3 Chapter 3: Theory of Operation
Voltage Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 3
Schematics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 4
Logic P.C. Board Schematic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 4
Logic P.C. Board Layout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 5
4 Control Pendant P.C. Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 6

Control Pendant P.C. Board Schematic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 7
Power Supply P.C. Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 8
Power Supply P.C. Board Schematic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 8
Diagnostics Tester Schematic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 9
5 Pneumatic Flow Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 10

Subsystem Theory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 17
Mechanical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 18
Vacuum Mode Valve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 18
Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 18
Power Supply P.C. Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 20
6 Logic P.C. Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 20
Control Pendant P.C. Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 20
Alarms (Audible and Visual) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 21
Pneumatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 23
Double Layer Mattress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 23
7
Page iv Duo 2™ Multi Mode Mattress System Service Manual (W12003)
Table of Contents
Chapter 4: Removal, Replacement, and Adjustment Procedures

Air Supply Enclosure (ASE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 3
1
Opening the ASE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 3
Closing the ASE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 4
Control Pendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 5
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 5
Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 5
2
Air Filter Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 6
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 6
Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 6
Vacuum Valve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 7
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 7 3
Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 8
Blower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 9
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 9
Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 10
Compressor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 11
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 11
4
Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 12
Power Supply P.C. Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 13
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 13
Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 14
Logic P.C. Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 15 5
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 15
Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 16
Solenoid Coil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 17
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 17
Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 18
Control Pendant P.C. Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 19
6
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 19
Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 20
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 21
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 21
Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 21
7
Duo 2™ Multi Mode Mattress System Service Manual (W12003) Page v
Table of Contents
1 Vacuum Valve Microswitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 22

Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 22
Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 23
Cooling Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 24
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 24
2 Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 25
Deteq™ Module Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 26
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 26
Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 27
Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 28
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 28
3 Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 28
Main Manifold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 29
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 29
Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 30
Heel Manifold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 31
4 Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 31
Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 32
In-Line Check Valve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 33
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 33
Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 33
5 Maximum Inflation Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 34

Continuous Mode Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 35
Heel Zone Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 37
Alternating Mode Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 39
Chapter 5: Parts List
Service Parts Ordering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 3
6 Recommended Spare Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 4
Overall Mattress Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 6
Therapeutic Mattress Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 8
Control Pendant Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 10
Air Supply Enclosure (Sheet 1 of 5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 12
7 Air Supply Enclosure (Sheet 2 of 5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 14

Page vi Duo 2™ Multi Mode Mattress System Service Manual (W12003)

Table of Contents

1
Fuses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 21
Main Manifold Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 22
Heel Manifold Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 23
Vacuum Valve Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 24
Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 26
2
Diagnostics Tester . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 28
Chapter 6: General Procedures
Pre-Installation Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 3
Routine Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 4
Infection Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 5 3
Transportation, Setup, and Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 6
Transportation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 6
Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 6
Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 9
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 11
General Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 12
4
Steam Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 12
Cleaning Hard to Clean Spots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 12
Disinfecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 12
Laundering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 13
Therapeutic Mattress and Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 13 5
Tool and Supply Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 15
Chapter 7: Accessories
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 3
Seat Cushion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 3
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 3
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 6
6
7
Duo 2™ Multi Mode Mattress System Service Manual (W12003) Page vii
Table of Contents
1 NOTES:
7
Page viii Duo 2™ Multi Mode Mattress System Service Manual (W12003)
Chapter 1 1
Introduction
Chapter Contents
2
Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 3
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 3
Organisation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 3
Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 3
Chapter 2: Troubleshooting Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 3
3
Chapter 3: Theory of Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 3
Chapter 4: Removal, Replacement, and Adjustment Procedures . . . . . . . . . . . 1 - 3
Chapter 5: Parts List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 3
Chapter 6: General Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 3
Chapter 7: Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 4 4
Typographical Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 5
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 6
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 8
Enclosed Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 8
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 9
Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 9
5
Product Classification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 9
Conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 9
Physical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 11
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 12
Electrical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 13
6
Symbol Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 14
Safety tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 15
Warning and Caution Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 16
7
Duo 2™ Multi Mode Mattress System Service Manual (W12003) Page 1 - 1
1 NOTES:
7
Page 1 - 2 Duo 2™ Multi Mode Mattress System Service Manual (W12003)
Purpose
Purpose
1
This manual provides requirements for the Duo 2™ Multi Mode Mattress System
normal operation and maintenance. It also includes a parts list (in chapter 5) for
ordering replacement components.
Audience
This manual is intended to be used by facility authorised maintenance personnel
2
only. Failure to observe this restriction can result in severe injury to people and
serious damage to equipment.
Organisation
This service manual contains seven chapters. 3
In addition to a brief description of this service manual, chapter 1 also provides a
product overview.

Repair analysis procedures are contained in this chapter. These procedures are
used to gather information, identify the maintenance need, and verify the
4
effectiveness of the repair.
Chapter 3: Theory of Operation

This chapter describes the application of the mechanical, electrical, and pneumatic
systems employed in this product.

5
Chapter 4 contains the detailed maintenance procedures determined necessary in
chapter 2.

This chapter contains the warranty, part-ordering procedure, and illustrated parts
list.
6
Cleaning, preventive maintenance, and other general procedures are described in
this chapter.
7
Organisation
1 Chapter 7: Accessories
A list of additional products, that can be used in conjunction with Duo 2™ Multi
Mode Mattress System is available in chapter 7. Installation procedures for these
accessories are also included.
7
Typographical Conventions
Typographical Conventions
1
This manual contains different typographical conventions designed to enhance
readability and understanding of its content.
• Standard text - used for standard text throughout the manual.
• Boldface text - emphasizes a word or phrase.
• NOTE:—sets apart special information or important instruction clarification. 2
• The symbol below highlights a WARNING or CAUTION:
Figure 1-1. Warning and Caution Symbol
– A WARNING identifies situations or actions that may affect patient

or user safety. Disregarding a warning could result in patient or user
injury.
3
– A CAUTION points out special procedures or precautions that
service personnel must follow to avoid equipment damage.
• The symbol below highlights an CAUGHT HAZARD WARNING:
Figure 1-2. Caught Hazard Warning

4
• The symbol below highlights an CHEMICAL HAZARD WARNING:
Figure 1-3. Chemical Hazard Warning
5
• The symbol below highlights an ELECTRICAL SHOCK HAZARD
WARNING:
Figure 1-4. Electrical Shock Hazard Warning
7
Introduction
1 Introduction
Figure 1-5. Duo 2™ Multi Mode Mattress System
4
Since the development of Clinitron® Air Fluidised Therapy in the 1960’s,
Hill-Rom has been developing and manufacturing a range of products for the
prevention and treatment of pressure ulcers and other complications associated
with immobility.
Duo 2™ Multi Mode Mattress System is the latest innovation to be introduced.
5 For the first time two clinically accepted therapies are combined in a clinically
proven system.
At the touch of a button, you can select either alternating low pressure therapy or
continuous low pressure therapy to suit the changing clinical needs of your patient.
Whichever mode you select, you can be confident that the therapeutic mattress is
automatically regulated at the lowest possible support pressure. This is due to the
6 patented Deteq™ intelligent pressure control system, which constantly senses and
adapts cushion pressures to each individual patient. So whatever the size, weight
or bed position of your patients, you are giving them the most comfortable and
effective therapy available, automatically.
Our prevalence survey experience with over 50,000 patients across Europe shows
that the patient’s heels are particularly at risk of skin breakdown (31% of patients).
Duo 2™ Multi Mode Mattress System incorporates RealHeel™, an ultra low
7 pressure heel zone in both continuous and alternating therapy modes, designed to
treat as well as prevent skin damage in this extremely vulnerable area.

Introduction
All of these advanced functions are controlled by the most compact, lightweight
and easy to use control pendant. Also incorporated are maximum inflation and
1
transport modes, alarm silence, and CPR rapid deflation, all without the need for
obtrusive air hose attachments.
Duo 2™ Multi Mode Mattress System offers a double layer multi mode support
surface which incorporates a special low pressure zone (the last 8 cushions) for the
patient’s heels. The double layer support surface is 25 cm deep and has a fully
enclosed cover which is moisture vapour permeable. The material possesses a two
way stretch ability helping towards the reduction of "hammocking" and can be
2
safely disinfected between patients.
Deteq™ technology also provides an inbuilt alarm that indicates when the patient
is close to touching the sub-mattress. Should this happen, the patient may be too
heavy for example (greater than 150 kg), the backrest should be lowered until the
alarm stops.
Beneath the mattress is an under mattress composed of 90 mm (4") layer of foam. 3
7
Features
1 Features
The standard Duo 2™ Multi Mode Mattress System is delivered complete with:
• A therapeutic mattress with 21 air cushions.
• A Deteq™ control module.
2 • A heel module with 8 air cushions.

• A control pendant with mode selection and CPR control.
• A wipe-down Protex™ cover.
Enclosed Cover
The enclosed cover is made of Protex™ fabric which has low friction, stretches
two ways, and is breathable.
3 The cover contains an additive that is bacteriostatic, fungistatic and antimicrobial.
It can be wiped down and washed.
7
Specifications
Specifications
1
Intended use
Duo 2™ Multi Mode Mattress System is a therapeutic support specifically
designed to help prevent and treat wounds, especially pressure sores from stage 1
to 4 including surgical grafts in high risk patients.
Product Classification
2
Class IIa medical device in accordance with the Council Directive 93/42/EEC.
Protection type against electric shock:
Class I equipment in accordance with EN 60601-1, 1995 edition.
Protection degree against electric shock:
Defibrillation-proof type B applied parts in accordance with Amendment 2 of
EN 60601-1, 1995 edition.
3
Protection of mattress against harmful ingress of water:
Equipment protected against powerful water jets, IPX6 in accordance with EN
60529, 1991 edition.
Protection of control pendant against harmful ingress of water:
Ordinary equipment (enclosed equipment without protection against ingress of
water), IPX0 in accordance with IEC 529. 4
Radio disturbance characteristics:
Class B equipment in accordance with EN 55011, 1998 edition.
Flammability rating for high risk locations:
Class D mattress in accordance with recommendation Groupes Permanents
d'Etude des Marchés/Chimiques et Para-chimiques (GPEM/CP) N° D1-90, 1991
edition. 5
Conformity
The conformity of Duo 2™ Multi Mode Mattress System with the essential
requirements of the Council Directive 93/42/EEC is demonstrated by compliance
with the following product safety standards:
EN 60601-1, 1995 edition:
Medical electrical equipment - Part 1: General requirements for safety.
6
EN 60601-1-2, 1995 edition:
Medical electrical equipment - Part 1: General requirements for safety - Part 2:
Collateral standard: Electromagnetic compatibility - requirements and tests.
EN 61000-3-2, 1995 edition:
Electromagnetic compatibility (EMC) - Part 3: Limits - Section 2: Limits for
harmonic current emissions (equipment input current lower or equal to 16 A per
phase).
7
Specifications
1 EN 61000-3-3, 1995 edition:

Electromagnetic compatibility (EMC) - Part 3: Limits - Section 3: Limitation of
voltage fluctuation and flicker in low - voltage supply system for equipment with
rated current lower or equal to 16 A.
EN 1441, 1997 edition:
Medical Devices - Risk analysis.
2 EN 597-1, 1994 edition:

Furniture: Assessment of the ignitability of mattresses and upholstered bed bases: -
Part 1: Ignition source - smouldering cigarette.
EN 597-2, 1994 edition:
Furniture: Assessment of the ignitability of mattresses and upholstered bed bases: -
Part 1: Ignition source - match flame equivalent.
3 Recommendation GPEM/CP N° D1 bis-89, 1990 edition:

Flammability of bed articles - smouldering cigarette test.
Recommendation GPEM/CP N° D1-90, 1991 edition:
Flammability of mattresses used in high risk locations.
EN ISO 12952-1 to 4, 1999 edition:
Burning behaviour of bedding items
4 EN ISO 10993-1, 1998 edition:

Biological evaluation of medical devices: Part 1: Guidance on selection of tests.
EN ISO 10993-10, 1995 edition:
Biological evaluation of medical devices: Part 10: Tests for irritation and
sensitisation.
EN ISO 10993-5, 1999 edition:
Biological evaluation of medical devices: Part 5: Tests for cytotoxicity in vitro
5 methods.
7
Specifications
Physical Specifications 1
WARNING:
Please ensure that the furniture (bed frame or seat) used can safely
accommodate the patient and the accessories. Failure to do so could
result in personal injury or equipment damage
Table 1-1. Physical Specifications 2

Feature Dimension
Total patient support surface height 23 cm (9")
(inflated in continuous low pressure mode)
Total patient support surface width 85 cm (33")
(inflated)
Total patient support surface length
(inflated)
200 cm (79") 3
Therapeutic mattress material Urethane, nylon (reusable,
washable)
Therapeutic mattress weight 4.8 kg (10.6 lb)
Heel zone material Polyurethane
Deteq™ module material
Deteq™ module weight
Urethane, nylon
16.4 kg (36.2 lb)
4
Air supply enclosure 10.4 kg (22.9 lb)
Control pendant height 14.5 cm (5.7")
Control pendant width 17.5 cm (6.9")
Control pendant depth 7.0 cm (2.8")
Control pendant weight
Sound level
445 g (1 lb)
Below 38 dB @ 1 metre
5
Maximum safe working load 150 kg (330 lb)
(Maximum patient weight for any bed
frame elevation excluding bed necessities
and accessories)
7
Specifications
1 Environmental Specifications
Table 1-2. Environmental Specifications
Operating Condition Range

Transport and storage temperature -40°C to +70°C
(-40°F to 158°F
2 Transport and storage relative humidity
Transport and storage atmospheric
10% to 90%
500 mbar to 1060 mbar
pressure
Operation temperature +10°C to +40°C
(50°F to 104°F)
Operation relative humidity 30% to 90%
3 Operation atmospheric pressure 700 mbar to 1060 mbar
7
Specifications
WARNING:
1
Do not operate the equipment in the presence of flammable anaesthetic
mixture with air, oxygen or nitrous oxide. Personal injury or equipment
damage could occur.
Electrical Specifications
Table 1-3. Electrical Specifications 2

Feature Dimension
Voltage 230 VAC, 50 He
Current:
Starting 600 mA
Continuous low pressure mode
Alternating low pressure mode
100 mA
160 mA
3
Power Consumption
Starting 152 VA
Continuous low pressure mode 25 VA
Alternating low pressure mode 41 VA
Battery:
Minimum autonomy 2 hours
4
Full charge time 8 hours
Continuous earth leakage current:
In normal condition below 500 µA
In single fault condition below 1000 µA
Continuous enclosure leakage current:
5
Patient leakage current:
Protective ground below 0.2 Ω
6
7
Symbol Quick Reference
1 Symbol Quick Reference
Figure 1-6. Symbols

Control Pendant Labels
Green - Mains on (Power connection to mains)
Red - Mains off (Power disconnection from mains)
2 - Continuous low pressure
mode symbol/button - Alarm silence symbol/button
(15 minutes)
- Alternating low pressure - Transport mode
mode symbol/button
3 - Maximum inflation
mode symbol/button
- CPR/STOP button
- Deteq™ status
- Equipment not protected against ingress of water

Air Supply Enclosure Labels
Main pressure test port
4 Heel pressure test port
Control pendant connection Deteq™ sensor connection
Diagnostics connection
(for maintenance technician only)
5 Deflate position
Normal position
Vacuum mode lever

Product Identification Labels
- Attention, consult accompanying documents
6 - Alernating current - Equipment protected against water jets
- Dangerous voltage
- Defibrillation-proof type B applied parts
W12003_003
7
Safety tips
Safety tips
1
WARNING:
Please ensure that the furniture (bed frame or seat) used can safely
accommodate the patient and the accessories. Failure to do so could result
in personal injury or equipment damage.
2
WARNING:
Do not operate the equipment in the presence of flammable anaesthetic
mixture with air, oxygen or nitrous oxide. Personal injury or equipment
damage could occur.
WARNING:
Only facility-authorised maintenance personnel should troubleshoot the
3
Duo 2™ Multi Mode Mattress System. Troubleshooting by unauthorised
personnel could result in personal injury or equipment damage.
WARNING:
Adhere to the Infection Control Policies and Procedures from Hill-Rom.
Failure to do so could result in the spread of infection. 4
WARNING:
Ensure the frame brake is on to avoid unplanned frame movements.
Failure to do so could result in personal injury.
WARNING:
Follow the product manufacturer’s instructions. Failure to do so could result
5
WARNING:
Handle the sodium hypochlorite (bleach) with care. Dispose of the sodium
hypochlorite in accordance with the proper disposal procedure as specified
by the local regulating authority. Failure to do so could result in personal
injury.
6
SHOCK HAZARD:
Voltage is present on exposed electrical connectors when power is on. Use
care when working close to connections. Failure to do so could result in
personal injury or equipment damage. 7
Safety tips
1 SHOCK HAZARD:
Unplug the unit from its power source. Failure to do so could result in
personal injury or equipment damage.
2 SHOCK HAZARD:
Do not expose the unit to excessive moisture that would allow for liquid
pooling. Personal injury or equipment damage could occur.
CAUTION:
Following prolonged storage of the mattress, it is advisable to select
maximum inflation mode to allow the mattress to expand its cushions fully.
3 Allow the mattress to run in maximum inflation mode for two minutes then
select the therapy mode you wish. Failure to do so could result in
incomplete inflation of the mattress.
CAUTION:
The air filter door will not close if the lever is not returned to the horizontal
position. Damage to the door or its clasps may occur if it is forced.
4 CAUTION:
Do not use harsh cleansers/detergents such as scouring pads and heavy
duty grease removers or solvents such as acetone. Equipment damage
could occur.
5 CAUTION:
The control pendant is not protected against ingress of water. Disconnect it
before cleaning. Failure to do so could result in equipment damage.
CAUTION:
Avoid the use of cleaning solutions containing Dimethyl formamide,
Tetrahydrofuran, Phenol, Cresol or concentrated inorganic acids, as these
6 chemicals will damage the cushion fabric.
CAUTION:
Avoid highly alkaline and strong organic based detergents and
disinfectants, as these chemicals may attack the cushion fabric dye,
causing transfer of colour.
7
Safety tips
CAUTION:
1
Do not use hypochlorite (bleach) above a concentration of 500 ppm as this
will discolour and weaken the fabric. Failure to do so could result in
equipment damage.
CAUTION:
The mattress is protected against a jet of water from a standard nozzle of
12.5 mm diameter at a distance 2.5 m to 3.0 m, with a delivery rate 100
2
l/min, spraying the mattress from all practical directions. Check the
capability of the cleaning equipment prior to using it, otherwise damage to
the mattress may occur.
CAUTION:
Do not use phenolics on the Protex™ cover. This could result in damage to
equipment and loss of waterproof qualities.
3
CAUTION:
will discolour and weaken the fabric.
CAUTION:
4
Mattress connections under the therapeutic mattress must be sealed (see
“Tool and Supply Requirements” on page 6-15) prior to laundry. Failure to
do so could result in equipment damage.
CAUTION:
Ensure the mattress is completely dry before storage. Failure to do so
could result in equipment damage.
5
CAUTION:
Do not mangle the Protex™ cover. Equipment damage could result.
CAUTION:
Do not use heat above 67°C (153°F) as this may damage the urethane
6
lining and heat seals of the cushion.
7
Warning and Caution Labels
1 Warning and Caution Labels
6
W12003_004
7
Chapter 2 1
Troubleshooting Procedures
Chapter Contents
2
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 3
Initial Actions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 4
Function Checks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 5
Final Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 7
Power Malfunction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 9
3
Blower Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 13
Blower Does Not Stop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 15
Deteq™ Module Control Fault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 17
Alarm Malfunction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 20
Air Leak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 22 4
Alternating Therapy Mode Fault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 30
CPR Function Not Operating Correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 36
Transport Mode Electrical Fault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 40
Vacuum Mode Fault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 41
Fan Not Operating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 42 5
7
1 NOTES:
7
Getting Started
Getting Started
1
WARNING:
Only facility-authorised maintenance personnel should troubleshoot the
Duo 2™ Multi Mode Mattress System. Troubleshooting by unauthorised
personnel could result in personal injury or equipment damage.
Begin each procedure in this chapter with step 1. Follow the sequence outlined
2
(each step assumes the previous step has been completed). In each step, the normal
operation of the product can be confirmed by answering Yes or No to the
statement. Your response will lead to another step in the procedure, a repair
analysis procedure (RAP), or a component replacement. If more than one
component is listed, replace them in the given order. If the problem still exists,
replace the next component listed, and try to operate the system again.
Start with Initial Actions to begin gathering information about the problem.
3
Perform the Function Checks to isolate or identify a problem and to verify the
repair after completing each corrective action (replacing or adjusting a part,
seating a connector, etc.).
When reading the voltage, the first test point is for the RED (+) digital multi-meter
(DMM) lead, and the second entry is for the BLACK (-) DMM lead. If no second
entry exists, the BLACK DMM lead must be connected to any good power supply
4
ground or zero volt test point, TP 3, on the logic P.C. board (see figure 3-3 on page
3-5).
All AC and DC voltage measurements have a 10% tolerance unless otherwise

specified.
Perform the Final Actions after the Function Checks to verify the repair. 5
If troubleshooting procedures do not isolate the problem, call your national
Hill-Rom representative (see back cover).
7
Initial Actions
1 Initial Actions
Use Initial Actions to gather information from operators concerning problems with
the Duo 2™ Multi Mode Mattress System. Note the symptoms or other
information concerning the problem that the operator describes. This information
helps identify the probable cause.
2 1. Someone who can explain the problem is available.

Yes No
↓ → Go to “Function Checks” on page 2-5.
2. Ask that person to demonstrate or explain the problem. The problem can be
duplicated.
Yes No
3 ↓ → Go to “Function Checks” on page 2-5.
3. The problem is a result of improper operator action.

Yes No
↓ → Refer to table 2-1 on page 2-4, or go to “Function Checks” on page
2-5.
4. Instruct the operator to refer to the procedures in the Duo 2™ Multi Mode
4 Mattress System User Manual. Perform the “Function Checks” on page 2-5 to
ensure proper operation of the Duo 2™ Multi Mode Mattress System.
Table 2-1. Problem/Solution
Problem Solution
Power Malfunction RAP 2.1
5 Blower Does Not Start

Blower Does Not Stop
RAP 2.2
RAP 2.3
Deteq™ Module Control Fault RAP 2.4
Alarm Malfunction RAP 2.5
Air Leak RAP 2.6
Alternating Therapy Mode Fault RAP 2.7
6 CPR Not Operating Correctly

Transport Mode Electrical Fault
RAP 2.8
RAP 2.9
Vacuum Mode Fault RAP 2.10
Fan Not Operating RAP 2.11
7
Function Checks
Function Checks
1
1. Initial Actions have been performed.
Yes No
↓ → Go to “Initial Actions” on page 2-4.
2. Perform the following:

a. Unplug the system from its power source. 2
b. Look for possible causes of the problem, such as a loose or damaged power
connector.
c. Ensure that the mattress is free of unintentional leaks (cuts in the mattress
or damage/disconnection to any hose connection inside the mattress
compartment).
d. Plug the system into an appropriate power source.
e. Turn on the wall outlet where applicable.
3
The indicator beside the power status symbol is green.
Yes No
↓ → Go to RAP 2.1.
3. Select continuous therapy mode. The blower starts.

Yes
↓
No
→ Go to RAP 2.2.
4
4. The mattress inflates, and the blower stops.
Yes No
↓ → Go to RAP 2.3.
5. The mattress continues to inflate. The Deteq™ module status LED changes
from red to green. 5
Yes No
↓ → Go to RAP 2.4.
6. Select maximum inflation mode. The alarm sounds.

Yes No
↓ → Go to RAP 2.5.
7. Connect a manometer to the main manifold test port. Unplug the system from
6
its power source and note the value. The transport mode LED illuminates.
Yes No
↓ → Go to RAP 2.9.
8. Wait 5 min, and read the manometer again. The value remains within
1" H2O (1.9 mm Hg) of the original reading.
Yes
↓
No
→ Go to RAP 2.6.
7
Function Checks
1 9. Plug the system into an appropriate power source with the system still in
maximum inflation mode. Disconnect the manometer, and seal the test port.
Connect the manometer to the heel zone test port. Unplug the system from its
power source, and note the value. Wait 5 min and read the manometer again.
The value remains within 1" H2O (1.9 mm Hg) of the original reading.
Yes No
↓ → Go to RAP 2.6.
2 10. Plug the system into an appropriate power source and select alternating therapy
mode. Place a weight on the mattress or lie on the mattress (place a hospital
sheet on mattress to protect the mattress cover). The first cushion at the head
end remain inflated; the next 12 cushions operate in a one-in-four alternating
cycle; the final eight cushions operate in a one-in-two alternating cycle.
Yes No
↓ → Go to RAP 2.7.
3 11. Press the CPR/STOP button.
The mattress deflates within 20 s.
Yes No
↓ → Go to RAP 2.8.

4 a. Press the CPR/STOP button.
b. Open the air filter door.
c. Rotate the vacuum mode lever counterclockwise 90°.
The blower starts, and the mattress deflates.
Yes No
↓ → Go to RAP 2.10.
5 13. Open the therapeutic mattress cover, and locate the mattress ventilation pipe.
Air flows from the pipe.
Yes No
↓ → Go to RAP 2.11.
14. Go to “Final Actions” on page 2-7.
6 NOTE:
If your problem is not listed, call Hill-Rom Technical Support (see the rear cover
for your national Hill-Rom representative).
7
Final Actions
Final Actions
1
1. Complete the required interval maintenance (routine, pre-installation)
procedures. See “Pre-Installation Maintenance” on page 6-3 and “Routine
Maintenance” on page 6-4.
2. Ensure all covers/panels are in place and secure.
3. At the customer site, notify the user that work has been completed on the
2
system.
4. Complete all administration tasks.
7
Final Actions
1 Figure 2-1. Diagnostics Tester Control Panel
Alternating solenoids:
EV2; EV3; EV4; EV5
2 Compressor on
Heel Manifold - fill
Heel Manifold - leak

Main manifold
- Solenoid valve (EV)
dump Blower stop @ ≈ 6" H2O
(11 mm Hg)
3 Bottoming
≥ 22" H2O (41 mm Hg)
Deteq™ module sensor
fault or hardware
>15 minute time-out malfunction
Battery test
CPR active
+12VDC = Yellow = Green
Colour key:
Blower stop @ ≈ 6" H2O
4 Not used = Red = Off
(11 mm Hg)
W12003_005
Notes:
• The Leak LED indicates that the compressor has run continuously for more than 15 min
which indicates that the system has a leak or a hardware fault causing the compressor to
run continuously.
• The Bottoming LED indicates that the patient is not supported correctly, and is bottom-
ing for more than 1 minute.
5 • The Deteq™ module sensor fault or hardware malfunction LED indicates that the servo
control on the logic P.C. board has detected a discontinuity in the coil circuit or a logic
P.C. board hardware fault.
• The max inflate/22" H2O (41 mm Hg) LED indicates when the main manifold is at or
above 22" H2O (41 mm Hg).
7
2.1 Power Malfunction
2.1 Power Malfunction 1

1. The system is properly plugged into an appropriate power source.
Yes No
↓ → Plug the system into an appropriate power source.

a. Unplug the system from its power source.
b. Use an outlet tester to check the voltage of the wall outlet.
2
The voltage is correct.
Yes No
↓ → Inform the customer of the problem with power at the outlet.
3. Inspect the power cable and connectors for loose connections, cuts, or damage
to the cable. The power cable and connectors are in good condition.
Yes No
3
↓ → Repair or replace the power cable.

a. Open the Air Supply Enclosure (ASE) (refer to procedure 4.1).
b. Being careful not to touch the connections, check the physical integrity of
the wires between the AC inlet and the power supply connector J3 (see fold
out FO 3-1 at the rear of the manual).
4
They are OK.
Yes No
↓ → Replace and test.
SHOCK HAZARD:
5

a. Plug the system into an appropriate power source.
b. Loosen the two lock screws on the test connector cover (A) and connect the
diagnostics tester (B) (see figure 2-2 on page 2-10).
6
7
1 Figure 2-2. Connecting the Diagnostics Tester
3 B
A
W12003_006
12VDC green LED is off.
4 Yes
↓
No
→ Go to step 7.
SHOCK HAZARD:
5 personal injury or equipment damage.

Figure 2-3. AC Inlet Fuses
6 C
C
7
b. Set the digital multi-meter (DMM) to the AC volts scale. Carefully

measure the voltage between the live (pin 1) and neutral (pin 4) terminals
1
of the AC input J3 (see figure 2-4 on page 2-11).
The voltage measures 230VAC.
Yes No
↓ → Replace the damaged fuse(s) (C)(see figure 2-3 on page 2-10) and
test.
Figure 2-4. Fuse Locations

2
W12003_007
7. Set the DMM to the DC volts scale. Measure the voltage on J7 of the power
supply P.C. board at pins 1 and 9 for 12VDC (see figure 3-6 on page 3-8) and
5
(see figure 3-7 on page 3-8). The voltage is 12VDC.
Yes No
↓ → Check the fuse F4 for continuity, replace the damaged fuse (see
figure 2-4 on page 2-11), and test.
8. Set the DMM to the DC volts scale. Measure the voltage on power supply P.C.
board at TP1 and TP2 for 13.8VDC (see figure 3-6 on page 3-8) and (see
figure 3-7 on page 3-8).
6
The voltage is 13.8VDC.
Yes No
↓ → Check the fuse F3 for continuity, replace the damaged fuse (see
figure 2-4 on page 2-11), and test. If this solves the problem, go to
“Final Actions” on page 2-7. Otherwise, go to step 9.
7
1 9. Set the DMM to the DC volts scale. Measure the voltage between between TP2
and TP3 on the logic P.C. board for 12VDC and TP3 and TP1 for 13.8VDC
(see figure 3-3 on page 3-5).
Both voltages are present.
Yes No
↓ → Replace the interconnection cable assembly (J7 to J12) (C) (see
figure 2-5 on page 2-12). If this solves the problem, go to “Final
Actions” on page 2-7. Otherwise, go to step 10.
Figure 2-5. Interconnection Cable Assembly
5
W12003_006

a. Connect connector J12
b. On the logic P.C. board, measure the voltage between TP2 and TP3 for
12VDC and TP1 and TP3 for 13.8VDC.
Both voltages are present.
6 Yes
↓
No
→ Replace the logic P.C. board (refer to procedure 4.8). If this solves
the problem, go to “Final Actions” on page 2-7. Otherwise, call
Hill-Rom Technical Support (see the rear cover for your national
Hill-Rom Representative).
7
2.2 Blower Does Not Start
2.2 Blower Does Not Start 1

a. Open the ASE (refer to procedure 4.1).
b. Loosen the 2 lock screws on the test connector cover (A), and connect the
diagnostics tester (B) (see Figure 2-2 on page 2-10).
2
SHOCK HAZARD:
c. Plug the system into an appropriate power source.
d. The 6" H2O (11 mm Hg) yellow LED does not come on.
The blower does not start.
3
Yes No
↓ → Check fuse F1 for continuity, replace the damaged fuse (see figure
2-4 on page 2-11) and test.
2. Check for 230VAC on pins 1 and 3 of J4 connector.

The voltage is 230VAC.
Yes No
4
↓ → Go to step 7.
3. Replace the blower and test. It starts. This solves the problem.
Yes No
4. Go to “Final Actions” on page 2-7. 5

5. Check for 230VAC on pins 1 and 3 of the J4 connector.
The voltage is 230VAC.
Yes No

a. Set the DMM to the DC volts scale.
6
b. Measure the voltage across diode D17 on the power supply P.C. board.
The voltage is 0VDC.
Yes No
7
2.2 Blower Does Not Start
1 7. Perform the following:

a. Set the DMM to the DC volts scale.
b. Measure the voltage across diode D13 on the power supply P.C. board.
Yes No
8. Replace the power supply P.C. board (refer to procedure 4.7). If this solves the
problem, go to “Final Actions” on page 2-7. Otherwise, go to step 9.

a. Ensure the CPR button is not pressed.
b. Measure the voltage between TP3 and the anode of D17 on the logic P.C.
3 board (12VDC = control pendant disconnect and 0VDC = control pendant
connected). Voltage is 0VDC.
Yes No
↓ → Replace the control pendant (refer to procedure 4.2). If this solves
the problem, go to “Final Actions” on page 2-7. Otherwise, replace
the logic P.C. board (refer to procedure 4.8).
10. Disconnect the control pendant and check for 12VDC on the power supply P.C.
4 board, between TP2 and the anode of diode D12. Voltage is 12VDC.
Yes No
↓ → Replace the interconnection cable assembly (see figure 2-5 on page
2-12), and test. This solves the problem.
11. Replace the power supply P.C. board (refer to procedure 4.7) and test. This
solves the problem.
5 Yes
↓
No
→ Call Hill-Rom Technical Support (see the rear cover for your
national Hill-Rom Representative).
7
2.3 Blower Does Not Stop
2.3 Blower Does Not Stop 1

a. Ensure that the vacuum valve is fully closed (the lever will be horizontal).
b. Plug the system into an appropriate power source.
c. Allow 5 min for the mattress to inflate.
2
SHOCK HAZARD:
d. Unplug J8 on the power supply P.C. board.
The blower stops.
Yes No
3
↓ → Ensure the tube is correctly fitted to the pressure sensor U13 on the
logic P.C. board and test, otherwise go to step 3.
2. Go to step 5.

a. Connect J8 on the power supply P.C. board.
4
a. Connect the manometer to the main test port.
The value measured is 6" H2O (11 mm Hg) or greater.
Yes No
↓ → Go to RAP 2.6.

a. Set the DMM to DC volts.
5
b. Measure the voltage at test points TP2 on the power supply P.C. board and
pin 7 of J7 on the power supply P.C. board.
Yes No
5. Replace the vacuum valve microswitch (refer to procedure 4.12). This solves
6
the problem.
Yes No

7
2.3 Blower Does Not Stop

a. Set the DMM to DC volts.
b. Measure the voltage at test points TP3 on the logic P.C. board and D10 on
the power supply P.C. board.
Yes No
↓ → Replace the interconnection cable assembly (see figure 2-5 on page
2-12) and test. If this solves the problem, go to “Final Actions” on
page 2-7. Otherwise, go to step 8.
8. Replace the power supply PC board and test. This solves the problem.
Yes No
↓ → Call Hill-Rom Technical Support (see the rear cover for your
3 national Hill-Rom Representative).
7
2.4 Deteq™ Module Control Fault
2.4 Deteq™ Module Control Fault 1

b. Loosen the 2 lock screws on the test connector cover (A), and connect the
2
SHOCK HAZARD:
c. Plug the system into an appropriate power source.
On the diagnostics tester, the Deteq™ module sensor LED illuminates red.
Yes No
3
↓ → Go to RAP 2.6.

b. Set the DMM to resistance scale.
c. Disconnect the Deteq™ module coil connection J14 (A) (see figure 2-6 on
page 2-17).
4
Figure 2-6. Deteq™ Module Coil Connection J14
W12003_009 7
1 d. Measure the resistance on the 2 pins of the cable connector.

The resistance is 12 Ω.
Yes No
↓ → Replace the Deteq™ module coil (refer to procedure 4.14) and test.
If this solves the problem, go to “Final Actions” on page 2-7.
Otherwise, go to step 3.

a. Connect the Deteq™ module coil connection J14 (B) (see figure 2-7 on
page 2-18).
Figure 2-7. Deteq™ Module Coil Connection J9
5 W12003_010
b. Disconnect connector J9 (C) on the logic P.C. board.

c. Measure the resistance on pins 1 and 2 of the cable connector J9.
6 Yes
↓
No
→ Replace the Deteq™ module coil socket cable harness (D) J9 to J14.
If this solves the problem, go to“Final Actions” on page 2-7.
4. Connect the cable connector J9 on the logic PC Board. On the diagnostics

tester, the Deteq™ module sensor LED is still illuminated.
Yes No
↓ → Replace the logic P.C. board (refer to procedure 4.8) and test. If this
7 solves the problem, go to “Final Actions” on page 2-7. Otherwise,
go to step 5.

5. Call Hill-Rom Technical Support (see the rear cover for your national Hill-
Rom representative).
1
7
2.5 Alarm Malfunction
1 2.5 Alarm Malfunction

This analysis assumes that the system functions correctly but the alarm does not
sound or the LED does not illuminate when the audible alarm is silenced.

a. Switch the system off.
b. Place the pendant on a protective sheet face down.
c. Using a small phillips head screwdriver, remove the four screws from the
corners of the back (A) (see Figure 2-8 on page 2-20).
Figure 2-8. Opening Pendant
5 W12003_011
d. Separate the two halves of the pendant.
SHOCK HAZARD:
6 Voltage is present on exposed electrical connectors when power is on. Use
e. Plug the system into an appropriate power source.
f. Select maximum inflation mode.
The audible alarm sounds.
7 Yes
↓
No
→ Go to step 3.

2.5 Alarm Malfunction
2. Press the alarm silence button.

The audible alarm silences and the red LED on the button illuminates.
1
Yes No
↓ → Replace the control pendant P.C. board and test (refer to procedure
4.10). If this solves the problem, go to“Final Actions” on page 2-7.

a. Locate the + and - solder connections (B) for the buzzer on the opposite
2
side of the P.C. board (see Figure 2-9 on page 2-21).
b. Using a DMM set to VDC (scale >10VDC), check the voltage.
Figure 2-9. Buzzer Terminals
5
W12003_012
The voltage measures 12VDC.
4. Replace the pendant P.C. board and test (refer to procedure 4.10). This solves
the problem.
Yes
↓
No
→ Call Hill-Rom Technical Support (see the rear cover for your
6
national Hill-Rom representative).
5. Go to“Final Actions” on page 2-7.
7
2.6 Air Leak
1 2.6 Air Leak

1. Open the mattress cover and check for major leaks while the system attempts
to inflate.
There are major leaks.
Yes No
2. Replace the damaged mattress component, and test. If this solves the problem,
go to “Final Actions” on page 2-7. Otherwise, go to step 3.

a. Set the pendant to maximum inflation mode and allow 3 to 5 min to
achieve maximum inflation.
3 b. Remove the cover of the main test port (A), and connect a manometer (see
Figure 2-10 on page 2-22).
Figure 2-10. Test Port Locations
5
W12003_013
c. Unplug the system from its power source.

d. Note the value on the main test port (A).
6 e. Wait 5 min.
The value drops by more than 1" H2O (1.9 mm Hg).
Yes No
↓ → The system is within specification. If this solves the problem, go to
7 a. Disconnect all mattress connections.

2.6 Air Leak
b. Replace all the following connections with female quick connect

coupling blanking plugs (C) (see Figure 2-11 on page 2-23).
1
Figure 2-11. Blanking Plugs for Duo 2™ Multi Mode Mattress System
C
c. Open the ASE (refer to procedure 4.1).
W12003_014 4
SHOCK HAZARD:
personal injury or equipment damage. 5
d. Plug the system into an appropriate power source, and select maximum
inflation mode.
NOTE:
The compressor, after an initial operation of 1 s or 2 s, should not operate for at
least 1 min.
e. Verify either by listening for the click of the relay on the power supply P.C.
board, or by carefully placing your hand on the body of the compressor and
6
checking for vibration. The compressor or the relay operates within 1 min.
Yes No
↓ → The air leak must be on the mattress. Go to step 7.

a. Remove the cover of the heel test port (B) and connect a manometer (see
7
2.6 Air Leak
1 b. Clamp the supply tube from the main manifold to the heel manifold with an
arterial clamp (D) (see Figure 2-12 on page 2-24).
Figure 2-12. Isolating the Heel Manifold

SV - fill
SV - 2/4
SV - 1/3
SV - dump
Heel test port

3 From main
manifold
4 Heel pressure sensor
c. Unplug the system from its power source.

W12003_015
d. Check for a drop in the manometer reading.

e. After 1 min the drop in the reading is < 0.5" H2O (0.9 mm Hg).
Yes No
↓ → Troubleshoot for a leak on the heel manifold, the heel test port, or
5 their hoses. If this solves the problem, go to “Final Actions” on page
2-7. Otherwise, go to step 6.

a. Remove the arterial clamp (D) from the heel manifold supply hose.
b. Remove the manometer from the heel test port (B) and reseal the port (see
6 c. Remove the cover of the main test port (A) and connect a manometer.
d. Plug the system into an appropriate power source and select maximum
inflation mode.
e. Clamp the supply tube from the compressor to the main manifold with an
arterial clamp (E) (see Figure 2-13 on page 2-25).
7
2.6 Air Leak
Figure 2-13. Isolating the Main Manifold

EV - 5 EV - 6 To heel manifold
1
EV - 4
Main test port
EV - 3
EV - 2
EV - 1
Main pressure sensor

2
From compressor
From E
blower
3
To manual vacuum valve
W12003_016
f. Unplug the system from its power source.

g. Check for a drop in the manometer reading.
h. After 1 min the drop in the reading is < 0.5" H2O (0.9 mm Hg).
4
Yes No
↓ → Troubleshoot for a leak on the main manifold, the main test port,
their hoses, or the vacuum valve. If this solves the problem, go to

5
b. Remove the arterial clamp (E) from the supply tube for the compressor to
the main manifold.
c. Connect the Deteq™ module cushion (F) in place of the blanking plugs
(see Figure 2-14 on page 2-26).
7
2.6 Air Leak
1 Figure 2-14. Connecting the Deteq™ Module Cushion
3 F
W12003_017
d. Remove the cover of the main test port (A) and connect a manometer (see
4 Figure 2-10 on page 2-22).

e. Disconnect the upper mattress connection to the head zone.
f. Plug the system into an appropriate power source and select maximum
inflation mode.
g. Allow the cushions to fully inflate.
h. Unplug the system from its power source.
5 i. Check for a drop in the manometer reading.

j. After 1 min the drop in the reading is < 0.5" H2O (0.9 mm Hg).
Yes No
↓ → Replace the Deteq™ module cushion, and test. If this solves the
problem, go to “Final Actions” on page 2-7. Otherwise,
go to step 8.

a. Connect the upper mattress connection to the Deteq™ module cushion.
b. Plug the system into an appropriate power source and select maximum
inflation mode.
c. Allow the cushions to fully inflate.
d. Unplug the system from its power source.
7 e. Check for a drop in the manometer reading.

2.6 Air Leak
f. After 1 min the drop in the reading is < 0.5" H2O (0.9 mm Hg).
Yes No
1
↓ → Repair or replace the head zone of the therapeutic mattress, and test.

a. Connect Zones 1 (G) and 3 (H) of the therapeutic mattress in place of the
blanking plugs (see Figure 2-15 on page 2-27).
2
Figure 2-15. Connecting Zone 1 and 3 of the Therapeutic Mattress
4
H
G
W12003_018
5
inflation mode.
e. Check for a drop in the manometer reading.
Yes No
6
↓ → Repair or replace Zones 1 and 3 of the therapeutic mattress, and test.

a. Connect zones 2 (I) and 4 (J) of the therapeutic mattress in place of the
blanking plugs (see Figure 2-16 on page 2-28).
7
2.6 Air Leak
1 Figure 2-16. Connecting Zone 2 and 4 of the Therapeutic Mattress
3 J
I
W12003_019
4 inflation mode.
e. Check for a drop in the manometer reading.
Yes No
5 ↓ → Repair or replace zones 2 and 4 of the therapeutic mattress, and test.


b. Connect the heel zone (K) of the therapeutic mattress in place of the
6 blanking plugs (see Figure 2-17 on page 2-29).
7
2.6 Air Leak
Figure 2-17. Connected Heel Zone of Therapeutic Mattress 1
K
K
3
W12003_020
c. Plug the system into an appropriate power source and select maximum
inflation mode.
d. Allow the cushions to fully inflate.
4
e. Unplug the system from its power source.
f. Check for a drop in the manometer reading.
g. After 1 min the drop in the reading is < 0.5" H2O (0.9 mm Hg).
Yes No
↓ → The air leak must be in heel zone of the therapeutic mattress. Repair
or replace, and test. If this solves the problem, go to “Final Actions” 5
on page 2-7. Otherwise, call Hill-Rom Technical Support (see the
rear cover for your national Hill-Rom representative).
7
2.7 Alternating Therapy Mode Fault
1 2.7 Alternating Therapy Mode Fault

1. Place:
a. The 25 kg (55 lb) test load (A) centred, counting from the head end, above
the ninth cushion and over four cushions at the minimum (see figure 2-18
on page 2-30).
Figure 2-18. Positioning the Test Load

B A
3
Head end
4
W12003_021
b. The 5 kg (11 lb) weight (B) centred on top of the second and third cushions
5 of the heel zone, i.e. over the “O” in the “Duo 2™” logo.

c. Select the alternating therapy mode.
6 d. Observe the following sequence of displays of the alternating LEDs on the
diagnostics tester.
• The LEDs for all four zones in continuous therapy mode are off (see
7
Figure 2-19. Continuous Therapy Mode 1
2
W12003_022
• When the mode changes to alternating, the LED for zone 1 lights up (see
Figure 2-20. Alternating Therapy Mode T=0

3
4
W12003_023
• After 1 min 30 s, the LEDs for all four zones are off (see figure 2-21 on
page 2-31).
Figure 2-21. Alternating Therapy Mode T+1 min 30 s
W12003_022
6
7
1 • After 2 min 30 s, the LED for zone 4 lights up (see figure 2-22 on page
2-32).
W12003_026
3 • After 4 min, the LEDs for all four zones are off (see figure 2-23 on page
2-32).
Figure 2-23. Alternating Therapy Mode T+4 min
4
W12003_022
• After 5 min, the LED for zone 3 lights up (see figure 2-24 on page 2-32).
5 Figure 2-24. Alternating Therapy Mode T+5 min
6
W12003_025
7
• After 6 min 30 s, the LEDs for all four zones are off (see figure 2-25 on
page 2-33).
1
W12003_022
• After 7 min 30 s, the LED for zone 2 lights up (see figure 2-26 on page
2-33). 3
4
W12003_024
• After 9 min, the LEDs for all four zones are off (see figure 2-27 on page
2-33).

5
6
W12003_022
7
1 • After 10 min, the LED for zone 1 lights up (see figure 2-28 on page 2-34).
W12003_023
This sequence occurs within ± 10 % of the noted amount of time.
3 Yes
↓
No
→ Replace the logic P.C. board and test (refer to procedure 4.8). If this
solves the problem, go to “Final Actions” on page 2-7. Otherwise,
go to step 3.
3. Isolate which zone or zones are not actually deflating.
4. Unplug the system from its power source.
4 5. Open the ASE (refer to procedure 4.1).
6. Locate connector J10 (see fold out FO 3-1 at the rear of the manual), and
disconnect.
7. Use a DMM set to resistance measurement and connect directly to the solenoid
coil you wish to test. The resistance is approximately 36 Ω.
5 Yes
↓
No
→ Replace the solenoid coil and test (refer to procedure 4.9). If this
go to step 8.
6 SHOCK HAZARD:
b. Select the alternating therapy mode.
7 c. Wait until the LED corresponding to the faulty zone turns on.

d. Using a DMM set to VDC, connect directly to the solenoid coil you wish to
test (see fold out FO 3-1 at the rear of the manual).
1
The voltage is 6.5VDC (±10%).
Yes No
↓ → Go to step 10
9. Replace the solenoid coil and test (refer to procedure 4.9). If this solves the
problem, go to “Final Actions” on page 2-7. Otherwise, call Hill-Rom
Technical Support (see the rear cover for your national Hill-Rom
2
Representative).
10. Using a DMM set to VDC, measure the voltage on the appropriate contacts of
J10 on the logic P.C. board (see fold out FO 3-1 at the rear of the manual).
The voltage is 6.5VDC (±10%).
Yes
↓
No
→ Replace the logic P.C. board and test (refer to procedure 4.8). If this
solves the problem, go to “Final Actions” on page 2-7.
3
11. Replace the main manifold ribbon cable (see figure 5-11 on page 5-22) and
test. This solves the problem.
Yes No
4
7
2.8 CPR Function Not Operating Correctly
1 2.8 CPR Function Not Operating Correctly

1. Place:
the ninth cushion and over four cushions at the minimum (see figure 2-29
on page 2-36).
B A
3
Head end
4
W12003_021
b. The 5 kg (11 lb) weight (B) centred on top of the second and third cushions
5 of the heel zone, i.e. over the “O” in the “Duo 2™” logo.

c. Press the CPR button.
6 d. Observe the following sequence of displays of the LEDs on the diagnostics
tester.
7
• During the first 45 s, the LEDs for the compressor, the main manifold, and heel
manifold are yellow, the LEDs for the battery +12V is green, and the LED for
1
CPR is red (see figure 2-30 on page 2-37).
Figure 2-30. CPR: T=0 to 45 s
= Yellow
= Red
= Green
= Off W12003_027
4
• Forty five seconds after activating CPR, the LEDs for the main manifold and
heel manifold are off (see figure 2-31 on page 2-38).
7
1 Figure 2-31. CPR: T=45 s
3
= Yellow = Green
= Red = Off W12003_028
• After more than 45 s, the LED for bottoming has changed to red
4 (see figure 2-32 on page 2-38).
Figure 2-32. CPR: T > 45 s
= Yellow = Green
= Red = Off
7 W12003_029

• After more than 15 min, the LED for leak has changed to red (see figure 2-33
on page 2-39).
1
Figure 2-33. CPR: T > 15 min
= Yellow
= Red
= Green
= Off W12003_030 4
3. The sequence of LEDs is followed within ± 10 % of the noted amount of time.
Yes No
↓ → Replace the logic P.C. board and test (refer to procedure 4.8). If this
go to step 4.
4. Call Hill-Rom Technical Support (see the rear cover for your national Hill- 5
Rom Representative).
7
2.9 Transport Mode Electrical Fault
1 2.9 Transport Mode Electrical Fault

Both green DC voltage LEDs are on.
Yes No
↓ → Go to RAP 2.1.
2. Unplug the system from its power source.

The battery LED on the diagnostics tester illuminates.
Yes No
3 ↓ → Replace the battery in the ASE and test (refer to procedure 4.11). If
this solves the problem, go to “Final Actions” on page 2-7.
3. The Transport LED on the control pendant illuminates.

Yes No
4 4. Go to “Final Actions” on page 2-7.
7
2.10 Vacuum Mode Fault
2.10 Vacuum Mode Fault 1

b. With the system running in continuous therapy mode, open the air filter
door and rotate the vacuum valve counterclockwise ¼ turn.
The blower starts and runs continuously.
Yes No
2

b. Disconnect J8 on the power supply P.C. board. 3
c. Using a DMM set to resistance measurement, connect the - lead to pin 2 of
cable connector J8 and the + lead to pin 3.
Yes No
↓ → Replace the vacuum valve microswitch and test (refer to procedure
4.12). If this solves the problem, go to “Final Actions” on page 2-7.
4
SHOCK HAZARD:
5
b. Using a DMM set to DC volts, connect the - lead to TP3 on the logic P.C.
board and the + lead to pin 2 of J8 on the power supply P.C. board.
Yes
↓
No
→ Replace the power supply P.C. board and test (refer to procedure
6
4.7). If this solves the problem, go to “Final Actions” on page 2-7.
5. Call Hill-Rom Technical Support (see the rear cover for your national Hill-
Rom Representative).
7
2.11 Fan Not Operating
1 2.11 Fan Not Operating

SHOCK HAZARD:
b. Plug the system into an appropriate power source.
c. Disconnect J9 from the logic P.C. board.
d. Using a DMM set to DC volts, connect the - lead to TP3 on the logic P.C.
3 board and the + lead to pin 5 of J9 on the logic P.C. board.
Yes No
↓ → Replace the logic P.C. board and test (refer to procedure 4.8). If this
go to step 2.
4 2. Replace the cooling fan (refer to procedure 4.13). This solves the problem.
Yes No
7
Chapter 3 1
Theory of Operation
Chapter Contents
2
Voltage Distribution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 3
Schematics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 4
Logic P.C. Board Schematic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 4
Logic P.C. Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 5
Control Pendant P.C. Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 6
3
Control Pendant P.C. Board Schematic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 7
Power Supply P.C. Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 8
Power Supply P.C. Board Schematic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 8
Diagnostics Tester Schematic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 9
Pneumatic Flow Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 10 4
Subsystem Theory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 17
Mechanical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 18
Vacuum Mode Valve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 18
Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 18
Power Supply P.C. Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 20
Logic P.C. Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 20
5
Control Pendant P.C. Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 20
Alarms (Audible and Visual) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 21
Pneumatic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 23
Double Layer Mattress. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 23
6
7
1 NOTES:
7
Voltage Distribution
Voltage Distribution
1
Figure 3-1. AC and DC Voltage Distribution and Plug Jack Layout
Refer to Fold-out FO 3-1 at the rear of this manual.
7
Schematics
1 Schematics
Logic P.C. Board Schematic
Figure 3-2. Logic P.C. Board Schematic
2 Refer to Fold-out FO 3-2 at the rear of this manual.
7
Schematics
Logic P.C. Board Layout 1

Figure 3-3. Logic P.C. Board Layout
6
W12003_031
7
Schematics
1 Control Pendant P.C. Board Layout
Figure 3-4. Control Pendant P.C. Board Layout
4 W12003_032
7
Schematics
Control Pendant P.C. Board Schematic 1

Figure 3-5. Control Pendant P.C. Board Schematic
Refer to Fold-out FO 3-3 at the rear of this manual.
7
Schematics
1 Power Supply P.C. Board Layout
Figure 3-6. Power Supply P.C. Board Layout
4 W12003_033
Power Supply P.C. Board Schematic
Figure 3-7. Power Supply P.C. Board Schematic

Power on
CPR on
5 Pendant on
Low Voltage
6 Blower
Blower on
Stop blower
High Voltage
Pump
Stop CPR
Stop P.Max
Cde pump
7
Vacuum
Vacuum on
W12003_034

Schematics
Diagnostics Tester Schematic 1

Figure 3-8. Diagnostics Tester Schematic
W12003_035
4
7
Pneumatic Flow Charts
1 Pneumatic Flow Charts
Figure 3-9. Quick Inflation Mode Logic

Air filter door
Air filter Air filter
Pressure Pressure
test port test port
door foam Air Supply Enclosure
2 Manual
vacuum
Pressure
Sensors
valve
Blower
Safety release
valve 30" H2O
3 Heel manifold
Compressor
Leak Heel Heel Fill
valve zone zone valve
4 Main manifold
5
Zone 1
Zone 2
Zone 3
Zone 4
Deteq™
Deteq™
mattress
mattress
Head end
6
Therapeutic
mattress
Deteq™
mattress W12003_036
7
Air filter door

Figure 3-10. Continuous Therapy Mode Logic 1
Pressure Pressure
test port test port
Pressure
Manual Sensors
vacuum
valve
Blower 2
Safety release
valve 30" H2O
Heel manifold
3
Compressor
Leak Heel Heel Fill
Main manifold
4
Zone 1
Zone 2
Zone 3
Zone 4
Deteq™
Deteq™
mattress
mattress
5
Head end
Therapeutic
mattress
Deteq™
6
W12003_037
mattress
7
1 Figure 3-11. Alternating Therapy Mode Logic
Air filter door

Pressure Pressure
test port test port
Pressure
Manual Sensors
vacuum
2 valve
Blower
Safety release
valve 30" H2O
3 Heel manifold
Leak Heel Heel Fill Compressor

Main manifold
4
Zone 1
Zone 2
Zone 3
Zone 4
Deteq™
Deteq™
mattress
mattress
5
Head end
6 Therapeutic
mattress
Deteq™
mattress W12003_038
7
Start of
Figure 3-12. Alternating Therapy Mode Cycle Logic 1
alternating cycle
Heel zone Head zone
Zone 4
2
3
Zone 3
4
Zone 2
5
Zone 1
End of
alternating cycle = 10 min
Foot Head
6
W12003_039
7
1 Air filter door

Figure 3-13. CPR Mode Logic

Pressure Pressure
test port test port
Pressure
Manual Sensors
vacuum
2 valve
Blower
Safety release
valve 30" H2O
3 Heel manifold
Compressor
Leak Heel Heel Fill
Main manifold
4
Zone 1
Zone 2
Zone 3
Zone 4
Deteq™
Deteq™
mattress
mattress
5
Head end
6 Therapeutic
mattress
Deteq™
mattress W12003_040
7
Figure 3-14. Vacuum Mode Logic 1

Air filter door
Pressure Pressure
test port test port
Pressure
Manual Sensors
vacuum
valve
Blower
2
Safety release
valve 30" H2O
Heel manifold
3
Leak Heel Heel Fill Compressor
Main manifold
4
Zone 1
Zone 2
Zone 3
Zone 4
Deteq™
Deteq™
mattress
mattress
5
Head end
Therapeutic
mattress
Deteq™
6
W12003_041
mattress
7
1 Figure 3-15. Maximum Inflation Mode Logic
Air filter door

Pressure Pressure
test port test port
Pressure
Manual Sensors
vacuum
2 valve
Blower
Safety release
valve 30" H2O
3 Heel manifold
Compressor
Leak Heel Heel Fill
Main manifold
4
Zone 1
Zone 2
Zone 3
Zone 4
Deteq™
Deteq™
mattress
mattress
5
Head end
6 Therapeutic
mattress
Deteq™
mattress W12003_042
7
Subsystem Theory
Subsystem Theory
1
The operation of the Duo 2™ Multi Mode Mattress System can be divided into
three categories or subsystems:
• Mechanical
• Electrical
• Pneumatic 2
The combination of functions in these three subsystems provides the operational
capabilities of the system. To perform all operational functions, these three
subsystems interact with each other.
Each of these subsystems are described independently in the following sections.

Basic diagrams of the electrical and pneumatic subsystems are provided along
with a functional description. 3
7
Subsystem Theory
1 Mechanical
The mechanical subsystem is composed of the vacuum mode valve.
Vacuum Mode Valve
The handle of the vacuum mode valve is located behind the air filter door. It is
2 used to quickly deflate the cushions to store the system. The handle opens the
mechanical valve inside the air supply enclosure to let the air pass from the
manifold directly to the blower by the venturi effect. When the mattress is empty,
the handle must be returned to the normal operating position because the air filter
door is designed to remain open if the handle is not in the normal operating
position.
Electrical
3 Controls are kept to a minimum (see figure 3-16 on page 3-18).
Figure 3-16. Control Pendant Panel

Deteq™ status LED
Green = OK Transport mode LED
Red = Out of
4 regulation
Power
status LED Alternating mode
Green = On button and LED
Red = Off
5 Maximum inflate
mode button and
Continuous mode LED
button and LED
Alarm silence CPR/Stop mode
button and LED button and LED
6 W12003_043
7
Subsystem Theory
Figure 3-17. Electrical Subsystem Block Diagram

Deteq™ module
1
Alternating
cushions
therapeutic
mattress
2
Main manifold
solenoid valves
Battery
Compressor 9 coil
sensor
3
Driver
DC
Power power
Logic CPR
supply Control User
P.C. board control
P.C. board pendant
4
Driver
(optional)
Hour Axial
Vacuum meter fan
switch
Heel manifold
5
solenoid valves
Blower
Heel zone cushions

therapeutic module
6
W12003_044
7
Subsystem Theory
1 Power Supply P.C. Board
All major systems are protected by fuses.
The fuses are located:

• At input to mains input filter
• At input of rectifiers for the +12 volt rail
2 • At output of solid state relays for the blower and compressor
A rechargeable battery remembers the last status of the system and provides power
for CPR mode in case of power disconnection.
Logic P.C. Board
3 The heart of the system is the unique control logic circuitry which provides
optimum patient support therapy. The Deteq™ module sensor uses induction
between aluminium and an energised coil. As the aluminium foil is moved closer
or further away from the sensor coil, the impedance of the coil varies. This is used
as the feedback circuit to control the blower/pump output.
By calibrating the equilibrium position of the aluminium foil in relation to the

sensor coil, as well as monitoring the correct air volume in the mattress, the servo
4 control always optimises patient support regardless of patient weight or position

(within maximum weight limitations).
Control Pendant P.C. Board
The control pendant operates as the main control of Duo 2™ Multi Mode Mattress
System while showing feedback to the operator of system status and problems.
5 The control pendant allows the operator to select the following modes:
• Continuous therapy mode
• Alternating therapy mode
• Maximum inflation mode
The CPR/STOP button is fitted and, when activated, electrically opens all solenoid
valves for approximately 45 s to assist in deflating the mattress.
6 The control pendant is designed to allow the user to operate it in two different
ways when power is disconnected: to differentiate between transport mode and
power off.
Transport/Stand By Mode
Transport mode is engaged by unplugging the system from its power source. The
7 mattress remains inflated for approximately two hours, and the 12VDC battery

Subsystem Theory
powers the logic circuit and the control pendant until the system is plugged into an
appropriate power source.
1
Power Off
Power off is achieved by the following sequence:
1. Press the CPR button.
2. Unplug the system from its power source. 2

Alarms (Audible and Visual)
When the alarm on the control pendant activates, there are a number of different
causes which are shown below.
Sleep Surface Bottoming Alarm Causes:

• Insufficient amount of air is entering mattress.
3
• Air hose becomes disconnected or broken.
• Large cuts or tears exist in the cushions.
Sleep Surface Deteq™ Module Sensor Out of Regulation Alarm Causes:

• Servo control malfunctions.
• Coil sensor is disconnected. 4
• Aluminium foil is damaged, folded, or destroyed.
Power Status Alarm Causes:

• Power fails.
• Power cable is damaged.
• Mains cable is inadvertently unplugged. 5
> 15 Minutes Time Out Alarm Causes:
If the mattress is not able to achieve correct inflation (some causes are: cushion
leaks, hose disconnections, manifold test port caps not secured, compressor not
operating correctly), the servo control continuously drives the compressor to try to
compensate for these problems. After 15 minutes of continuous compressor
operation, the audible/visual alarm will be activated. In all cases, the alarm may be
silenced for 15 minutes.
6
7
Subsystem Theory
1 Figure 3-18. Deteq™ Module Servo Control Block Diagram

Patient
Foil
aluminium
2
Captor P+D=constant
coils
Distance
measurement Integrator
3 P1 Comparator
adjustment
AIR
Pressure
measurement Window
comparator
4 P5 Driver
adjustment
Compressor
Voltage TP7
A Zone Driver
5 B Zone
Window
Solenoid
valve
comparator coil
Air leak
Patient Patient
150kg (330lbs) 40kg (88lbs)
6
Small distance (d) + high pressure (P) = constant Large distance (D) + low pressure (p) = constant
W12003_045
7
Subsystem Theory
Pneumatic 1
Air enters the air supply enclosure (ASE) through the air filter. The air filter
removes all airborne particles greater than 30 microns. The air travels directly into
the blower and, to the compressor inlet (see figure 3-9 on page 3-10).
On exiting the blower, the air travels directly into the main manifold and from the
compressor, through a non return valve, into the main manifold.
At the air output on each manifold, there are pressure test ports for calibration
2
purposes.
A small axial fan pushes air into the therapeutic mattress encasement to minimize
any buildup in humidity and ensure that air is continuously changed in the
therapeutic mattress.
Double Layer Mattress 3

Figure 3-19. Double Layer Mattress Configuration
Head zone Heel zone
Therapeutic
mattress
Deteq™
mattress
Heel spacing mattress
Air supply
4
Head foam Sensor coils foam Foot foam enclosure
Deteq™
mattress
Foil Foam 5
Air supply enclosure
The mattress is a double layer design consisting of:

W12003_046
6
• Deteq™ module
• Therapeutic mattress
• Head zone
•
•
Alternating zone
Heel zone 7
Subsystem Theory
1 The therapeutic cushions are composed of a series of 13 air cushions, none with air
vents. The top cushion at the head end of the therapeutic mattress is not used in
alternating therapy mode. They are at the same air pressure as the Deteq™
module. Twelve cushions are used for the alternating therapy mode. The heel zone
comprises eight cushions none with air vents. The heel zone air is taken through
the main manifold to the heel manifold, the air in the heel zone is regulated by the
heel manifold solenoid valves.
2 The Deteq™ aluminium foil is located between the therapeutic mattress and the
Deteq™ module, and is held in place by two lateral fabric strips fitted with snap
fasteners.
7
Chapter 4 1
Removal, Replacement, and
Adjustment Procedures
2
Chapter Contents
Air Supply Enclosure (ASE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 3

Opening the ASE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 3
Closing the ASE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 4
3
Control Pendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 5
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 5
Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 5
Air Filter Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 6
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 6 4
Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 6
Vacuum Valve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 7
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 7
Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 8
Blower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 9
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 9
5
Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 10
Compressor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 11
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 11
Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 12
Power Supply P.C. Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 13 6
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 13
Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 14
Logic P.C. Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 15
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 15
Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 16
Solenoid Coil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 17
7
1 Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 17
Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 18
Control Pendant P.C. Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 19
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 19
Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 20
2 Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 21
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 21
Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 21
Vacuum Valve Microswitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 22
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 22
Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 23
3 Cooling Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 24
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 24
Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 25
Deteq™ Module Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 26
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 26
4 Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 27
Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 28
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 28
Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 28
Main Manifold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 29
5 Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 29
Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 30
Heel Manifold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 31
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 31
Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 32
In-Line Check Valve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 33
6 Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 33
Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 33
Maximum Inflation Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 34
Continuous Mode Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 35
Heel Zone Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 37
7 Alternating Mode Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 39

4.1 Air Supply Enclosure (ASE)
4.1 Air Supply Enclosure (ASE) 1

Opening the ASE
1
Tools required: 3 mm Allen™ hex key
1. Working on the patient left of the mattress, unclip the therapeutic mattress flap
from the Deteq™ module.
2. Expose the two quick connect couplings at the foot left side of the heel
module.
2
3. Press the releases on the quick connect couplings and release the two hose
connections (A) (see figure 4-1 on page 4-3).
Figure 4-1. Disconnection of Heel Module
5
W12003_053
4. Unzip the heel module coverlet on the patient left to expose the main six
mattress connections and the two air vent connections.
5. Press the releases on the quick connect couplings, and release the six hose
connections.
6
6. Fold back the therapeutic mattress and the heel module cover to fully expose
the ASE.
1. Allen™ is a trademark of Industrial Fasteners, Inc.

7
4.1 Air Supply Enclosure (ASE)
1 1
7. Separate the two Velcro® straps that secure the ASE to the base of the heel
module.
SHOCK HAZARD:
Voltage is present on exposed electrical connectors and P.C. board when
power is on. Use care when working close to connections. Failure to do so
could result in personal injury or equipment damage.
2
8. Using a 3 mm Allen™ hex key, loosen the eight screws (B) securing the lid of
the ASE (see figure 4-2 on page 4-4).
Figure 4-2. Removing ASE lid
5 W12003_048
9. Lift away the lid of the ASE, and store safely with the eight screws.
Closing the ASE
6 1. Perform the opening procedure in reverse order.
2. To ensure proper operation of the Duo 2™ Multi Mode Mattress System,

perform “Function Checks” on page 2-5.
7 1. Velcro® is a registered trademark of Velcro Industries, BV (a Dutch corporation).


4.2 Control Pendant
4.2 Control Pendant

Tools required: Protective sheet
1
Removal
1. Perform steps 1 to 3 of “Opening the ASE” on page 4-3.
2. Loosen the two thumbscrews (A) and gently pull out the control pendant
connector (see figure 4-3 on page 4-5). 2
Figure 4-3. Control Pendant Connector Removal
Replacement
W12003_049
5
1. Perform the removal procedure in reverse order.

7
4.3 Air Filter Door
1 4.3 Air Filter Door

Tools required: Needle nose pliers
Removal
1. At the patient foot right, unclip the air filter door cover.
2. Open the air filter door by unfastening the two clasps (A) (see figure 4-4 on
page 4-6).
Figure 4-4. Air Filter Door Removal
3 B
4
A
B
5 3. Using the needle nose pliers at each end of the outside hinge point of the air
filter door, pull off the “push-on” fixings (B).
4. Remove the hinge pins from the inside.
Replacement
6 1. Perform the removal procedure in reverse order.

7
4.4 Vacuum Valve
4.4 Vacuum Valve

Tools required: 1
No. 2 Pozidriv® screwdriver (latest version)
1
2
3 mm Allen™ hex key
Removal
SHOCK HAZARD:
2
1. Open the ASE (refer to procedure 4.1).
2. Locate connector J8 (F) on the power supply P.C. board (G) and disconnect
(see figure 4-9 on page 4-13). 3
3. Open the air filter door.
4. Using a No. 2 Pozidriv® screwdriver, loosen and remove the valve lever screw
(A) and pull away the lever (B) (see figure 4-5 on page 4-7).
Figure 4-5. Removal of Lever and Screws

4
B C
6
A
C W12003_051
1. Pozidriv® is a registered trademark of Phillips Screw Company.

7
4.4 Vacuum Valve
1 5. Using a No. 2 Pozidriv® screwdriver, loosen and remove the three valve
assembly screws (C) and lift away the valve assembly (D) (see figure 4-6 on
page 4-8).
Figure 4-6. Vacuum Valve Removal
4 W12003_052
Replacement
5 2. To ensure proper operation of the Duo 2™ Multi Mode Mattress System,

7
4.5 Blower
4.5 Blower
Tools required: Small screwdriver
1
1
No. 2 Pozidriv® screwdriver
2
Removal
SHOCK HAZARD:
2
2. Locate connector J4 (A) on the power supply P.C. board (B) and disconnect
3
Figure 4-7. Blower Assembly Removal
W12003_053
6
3. Using a No. 2 Pozidriv® screwdriver, loosen and remove the 3 blower inlet
screws (C).
4. Gently pull away the the rubber hose connection between the manifold (D) and
the blower outlet (E), and lift away the blower assembly (F).

7
4.5 Blower
1 Replacement

7
4.6 Compressor
4.6 Compressor
Tools required: 1
1
Removal
SHOCK HAZARD:
2
2. Locate connector J5 (A) on the power supply P.C. board (B) and disconnect
Figure 4-8. Compressor Removal

3
E
D A
B
C
4
W12003_054
2
3. Tear apart the Velcro® strap (C) that secures the compressor to the base of the
ASE.
6
4. Locate the two hoses and pull them off the inlet and outlet (D) of the
compressor (E).
5. Lift away the compressor (E).

2. Velcro® is a registered trademark of Velcro Industries, BV (a Dutch corporation)
7
4.6 Compressor
1 Replacement

7
4.7 Power Supply P.C. Board

Tools required: 1
1
2
Removal
SHOCK HAZARD:
2
2. Using a No. 1 Pozidriv® screwdriver, loosen and remove the two cover
mounting screws (H) and the cover (K) (see figure 4-10 on page 4-14). 3
3. Disconnect connectors J3 (A), J4 (B), J5 (C), J6 (D), J7 (E), and J8 (F) on the
power supply P.C. board (G) (see figure 4-9 on page 4-13).
Figure 4-9. Power Supply P.C. Board Connector Removal
A
B C 4
G
5
E
F D
6
W12003_055
4. Using a No. 1 Pozidriv® screwdriver, loosen and remove the two P.C. board
mounting screws (I).

7
1 Figure 4-10. Power Supply P.C. Board Removal

H
H
K
I
I
J
3
W12003_056
5. Lift away the power supply P.C. board (J).

4 Replacement

7
4.8 Logic P.C. Board

Tools required: 1
1
2
Removal
SHOCK HAZARD:
2
2. Disconnect connectors J9 (A), J10 (B), J11 (C), J12 (D), and J13 (E) on the
logic P.C. board (see figure 4-11 on page 4-15). 3
Figure 4-11. Logic P.C. Board Connector Removal
F
F A 4
C
D
5
E
W12003_057
3. Locate the hoses at the two transducers (F) on the logic P.C. board, and very
6
gently pull the hoses off while supporting the transducer.
4. Using a No. 1 Pozidriv® screwdriver, loosen and remove the P.C. board
mounting screw (G) (see figure 4-12 on page 4-16).

7
1 Figure 4-12. Logic P.C. Board Removal

G
3
W12003_058
5. Lift away the logic P.C. board (H) by pulling towards the compressor and then
4 upwards.
Replacement
5 perform “Function Checks” on page 2-5.
7
4.9 Solenoid Coil
4.9 Solenoid Coil

Tools required: 1
1
Removal
SHOCK HAZARD:
2
2. Locate the solenoid coil (A) to be removed, and disconnect the push-on
connector board (B) (see figure 4-13 on page 4-17).
Figure 4-13. Solenoid Coil Removal

3
D B
C
5
A
W12003_059
NOTE:
This process is the same for all solenoid coils.
6
3. Pull clip (C) from the top of the solenoid coil (A).
4. Lift away the solenoid coil (D).

7
4.9 Solenoid Coil
1 Replacement

7
4.10 Control Pendant P.C. Board

Tools required: 1
1
Removal
1. Place the control pendant face down on a surface.
NOTE:
Protect the control pendant face using bubble-wrap or a similar soft material.
2
2. Using a No. 2 Pozidriv® screwdriver, loosen and remove the four rear housing
screws (A) (see figure 4-14 on page 4-19).
Figure 4-14. Control Pendant Cover Removal
5
W12003_060
3. Locate connector J2 (A) on the control pendant P.C. board (B) and disconnect
4. Locate connector J1 (C) on the control pendant P.C. board (B) and disconnect. 6

7
1 Figure 4-15. Control Pendant P.C. Board Removal
3 C
A
W12003_061
1
5. Using a No. 1 Pozidriv® screwdriver, loosen and remove the two P.C. board
4 mounting screws (D).
Replacement
5 perform “Function Checks” on page 2-5.
7 1. Pozidriv® is a registered trademark of Phillips Screw Company.

4.11 Battery
4.11 Battery
Tools required: 1
1
Removal
2. Locate the battery (A) close to the vacuum mode lever (B) (see figure 4-16 on
page 4-21). 2
Figure 4-16. Battery removal
A C
C
Note: Battery and clips raised B

from ASE to improve clarity 3
3. Disconnect connector J6 (D) on the power supply P.C. board (G)

W12003_062
5
4. Push the two clips (C) aside and lift away the battery (see figure 4-16 on page
4-21).
Replacement
6

7
4.12 Vacuum Valve Microswitch
1 4.12 Vacuum Valve Microswitch

1
2
4 mm open end spanner
Removal
SHOCK HAZARD:
3 1. Open the ASE (refer to procedure 4.1).
2. Locate connector J8 (F) on the power supply P.C. board (G) and disconnect
3. Open the air filter door.
4 4. Using a No. 1 Pozidriv® screwdriver, loosen and remove the valve lever screw
(A) and pull away lever (B) (see figure 4-17 on page 4-22).
Figure 4-17. Vacuum Valve Removal
6
B C
C
7
W12003_051


4.12 Vacuum Valve Microswitch
1
5. Using a No. 2 Pozidriv® screwdriver, loosen and remove the three valve
assembly screws (C) (see figure 4-17 on page 4-22) and lift away the valve
1
assembly (D) (see figure 4-6 on page 4-8).
6. Use a small screwdriver as a lever to release the rear bracket (D), and lift away
the valve assembly (E) and rear bracket (see figure 4-18 on page 4-23).
Figure 4-18. Vacuum Valve Microswitch Removal

D 2
E
G
3
G
4
H
F
W12003_063
7. Using a small screwdriver, locate the countersunk screws (F), and using a
4 mm open end spanner, loosen and remove the two microswitch nuts, (G) and
lift away the microswitch (H) and cable (I). 5
Replacement

6

7
4.13 Cooling Fan
1 4.13 Cooling Fan

1
3mm Allen™ hex key
Removal
SHOCK HAZARD:
3 2. Locate connector J9 (A) on the logic P.C. board, and disconnect (see figure 4-
19 on page 4-24).
NOTE:
The Deteq™ sensor is also wired to connector J9, use a small screwdriver to
release the 2 pins of the cooling fan cable from the connector.
3. Pull hoses (B) from the upper part of cooling fan assembly (C).
4 4. Pull the cooling fan assembly (C) upwards from the four plastic studs and lift it
away.
Figure 4-19. Cooling Fan Removal

C
A
5 B
6
B
7 W12003_064

4.13 Cooling Fan
Replacement 1

7
4.14 Deteq™ Module Sensor
1 4.14 Deteq™ Module Sensor
Removal
1. Working on the patient left of the mattress, unclip the mattress flap from the
heel module.
2. Expose the two quick connect couplings (A) at the foot left side of the heel
module; press the releases on the quick connect couplings, and release the two
hose connections (see figure 4-20 on page 4-26).
Figure 4-20. Heel Zone Disconnection
5 W12003_047
3. Unzip the heel module cover on the patient left to expose the main six mattress
connections.
4. Press the releases on the quick connect couplings, and release the six hose
connections.
6 5. Fold back the therapeutic mattress and the cover to fully expose the ASE.
6. Locate the Deteq™ module coil connector (B) at the patient left panel of the
ASE (see figure 4-21 on page 4-27).
7. Turn the collar (C) of the connector counterclockwise to unlock the connector
and pull it out.
7
4.14 Deteq™ Module Sensor
Figure 4-21. Deteq™ Module Coil Disconnection 1
2
E
D
B
3
C
W12003_065
8. Gently lift the cable (D) out of the submattress sections until you reach the
Deteq™ module coil subassembly (E).
1
4
9. Separate the two Velcro® straps that secure the Deteq™ module coil
subassembly to the base of the mattress cover.
10. Carefully lift away the Deteq™ module coil subassembly.
Replacement
5
1. Velcro® is a registered trademark of Velcro Industries, BV (a Dutch corporation).

7
4.15 Air Filter
1 4.15 Air Filter
Removal
1. At the patient foot right, unclip the air filter door cover and open the air filter
door by unfastening the two clasps (A) (see figure 4-22 on page 4-28).
Figure 4-22. Air Filter Removal
3 B
4 A
2. Lift out the air filter (B).

5 Replacement

7
4.16 Main Manifold
4.16 Main Manifold

Tools required: 1
1
2
Removal
SHOCK HAZARD:
2
2. Locate connector J10 (B) on the logic P.C. board, and disconnect (see figure 4-
11 on page 4-15). 3
3. Using a No. 1 Pozidriv® screwdriver, loosen and remove the three manifold
assembly screws (A) (see figure 4-23 on page 4-29).
Figure 4-23. Main Manifold Removal
C
4
B
B
A
6
W12003_067
4. Gently pull away the five moulded rubber hoses (B) from the rear of the
manifold (C).

7
4.16 Main Manifold
1 5. Gently pull away the moulded manifold hose from the base of the manifold.
6. Lift away the manifold assembly (C).
Replacement

7
4.17 Heel Manifold
4.17 Heel Manifold

Tools required: 1
1
2
Removal
SHOCK HAZARD:
2
2. Locate connector J11 (C) on the logic P.C. board, and disconnect
(see figure 4-11 on page 4-15). 3
3. Locate the three moulded rubber hoses (A) at the rear of the heel manifold, and
carefully pull off the hoses (see figure 4-24 on page 4-31).
Figure 4-24. Heel Manifold Removal
A C 4
B 6
W12003_068
4. Using a No. 1 Pozidriv® screwdriver, loosen and remove the two manifold
assembly screws (B).

7
4.17 Heel Manifold
1 5. Lift away the heel manifold assembly (C).
Replacement

7
4.18 In-Line Check Valve
4.18 In-Line Check Valve

1
1
Removal
SHOCK HAZARD:
2
2. Locate the in-line check valve under the blower outlet moulded hose.
3. Disconnect the inlet and outlet hoses.

3
4. Lift the in-line check valve out of its carrier.
Replacement

4

7
4.19 Maximum Inflation Adjustment
1 4.19 Maximum Inflation Adjustment

Tools required: Manometer
Trimmer tool
NOTE:
This procedure is for use prior to using procedure 4.21.
NOTE:
The manometer must have a minimum range of 0" H2O to 25" H2O (0 mm Hg to
47 mm Hg) and an accuracy of ± 0.1" H2O (± 0.2 mm Hg).
1. Connect the manometer to the main zone test port (A) (see figure 4-25 on page
4-34).
Figure 4-25. Potentiometer Orientations
W12003_069
5 2. Select maximum inflation mode and allow the mattress to become firm prior to
taking measurements.
3. Verify that the pressure is 25.0" H2O ± 2.0" H2O (46.7 mm Hg ± 3.7 mm Hg).
4. If the value is outside the acceptable range, adjust P5 (E) (second

potentiometer to the left of the test connector) using the trimmer tool so that
the value is 25.0" H2O ± 2.0" H2O (46.7 mm Hg ± 3.7 mm Hg).
6 NOTE:
To increase the pressure turn P5 clockwise, and to decrease the pressure turn P5
counterclockwise.
7
4.20 Continuous Mode Adjustment

1
Diagnostics tester (G05001)
Trimmer tool
25 kg test load (G02004)
5 kg weight
1. Select continuous therapy mode and allow the mattress to stabilize prior to
taking measurements. 2
2. Connect the manometer to the main zone test port (A) (see figure 4-25 on page
4-34).
3. Loosen the two lock screws on the test connector cover (A) and connect the
4. Place: 3
the ninth bladder and over four cushions at the minimum (see figure 4-27
on page 4-37).

B A
4
5
Head end
6
W12003_021
b. The 5 kg (11 lb) weight (B) centred on top of the heel zone, i.e. over the
“O” in the “Duo 2™” logo.
5. Push a small screwdriver into the seat cushion connector located under the heel
zone bus to lower the pressure inside the main zone of the mattress to below
7" H2O.
7
1 NOTE:
The pressure must drop below 7" H2O to allow the mattress to inflate up to the
preset level.
6. When the compressor stops, take a measurement. The value should read
7.0" H2O ± 0.4" H2O (13.1 mm Hg ± 0.8 mm Hg).
7. If outside acceptable range, adjust P1 (D) located to the right of the diagnostics
tester connection using the trimmer tool to read 7.0" H2O ± 0.2" H2O
(4.7 mm Hg ± 0.4 mm Hg) (see figure 4-25 on page 4-34).
NOTE:
To increase the pressure, turn P1 counterclockwise, and to decrease the pressure,
turn P2 clockwise.
7
4.21 Heel Zone Adjustment

1
Trimmer tool
5 kg weight
1. Select continuous therapy mode and allow the mattress to stabilize prior to
taking measurements. 2
2. Connect the manometer to the heel zone test port (B) (see figure 4-25 on page
4-34).
4. Place: 3
on page 4-37).

B A
4
5
Head end
6
W12003_021
5. Take a measurement. The value should read 2.5" H2O ± 0.5" H2O
(4.7 mm Hg ± 0.9 mm Hg). 7
1 NOTE:
Adjustments are set only when the “Heel Manifold - fill” LED and “Heel Manifold
- leak” LED on the diagnostics tester are both off (see figure 2-1 on page 2-8).
6. If outside acceptable range, adjust P2 (C) located to the left of the diagnostics
tester connection using the trimmer tool to read 2.5" H2O ± 0.2" H2O
(4.7 mm Hg ± 0.4 mm Hg) (see figure 4-25 on page 4-34).
NOTE:
To increase the pressure turn P2 clockwise, and to decrease the pressure turn P2
counterclockwise.
7
4.22 Alternating Mode Verification

1
5 kg weight
1. Select alternating therapy mode.
2. Connect the manometer to the heel zone test port (B) (see figure 4-25 on page
4-34).
2
4. Place:
3
on page 4-37).
5. Ensure that one of the zone LEDs on the diagnostics tester is illuminated (see
4
(4.7 mm Hg ± 0.9 mm Hg).
NOTE:
Values are set only when the “Heel Manifold - fill” LED and “Heel Manifold -
leak” LED on the diagnostics tester are both off (see figure 2-1 on page 2-8).
7. If outside acceptable range, perform the heel zone adjustment procedure (See
“Heel Zone Adjustment” on page 4-37).
5
8. Ensure that none of the zone LEDs on the diagnostics tester is illuminated (see
(13.1 mm Hg ± 0.8 mm Hg).
10. If outside acceptable range, perform the continuous mode adjustment

6
procedure (See “Continuous Mode Adjustment” on page 4-35).
11. Repeat steps 5 to 10 for the remaining 3 parts of the alternating cycle.
12. When complete, remove the manometer and seal the test port and remove the
diagnostics connection and fit the test connector cover.
7
1 NOTES:
7
Chapter 5 1
Parts List
Chapter Contents
2
Service Parts Ordering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 3
Recommended Spare Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 4
Overall Mattress Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 6
Therapeutic Mattress Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 8
Control Pendant Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 10
3
Air Supply Enclosure (Sheet 5 of 5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 20 4
Fuses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 21
Main Manifold Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 22
Heel Manifold Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 23
Vacuum Valve Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 24
Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 26
Diagnostics Tester . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 28
5
7
1 NOTES:
7
Service Parts Ordering
Service Parts Ordering

1
Using the parts lists in this manual, identify the part number(s) you require. Find
the product number and serial number on the product identification label (A) (see
Figure 5-1. Product Identification Label Location

2
4
W12003_070
Call the After Sales Service of your national Hill-Rom representative (refer to the
last page of this manual).
To help expedite the processing of your parts order, please have the following
5
information available:
• Customer account number
• Purchase order number
• Serial number
• Part number(s)
6
Delivery:
48 hours if parts are available.

Parts to be manufactured have a delay of 3 weeks.
Please address all enquiries to your National Hill-Rom representative (refer to the
back cover of this manual).
7
Recommended Spare Parts
1 Recommended Spare Parts

See table 5-1 on page 5-4 for a recommended spare parts list to service five
systems or more.
Table 5-1. Recommended Spare Parts
2 M05088
Part Number
1
Quantity Description
Compressor 220-240VAC
M05091 1 Blower (230VAC)
E17160 1 Cushion, therapeutic mattress
E06184 1 Bus connector
E17161 1 Cushion, Heel zone
3 M01233
F20007
1
1
Pendant assembly, complete
Heel zone manifold
F20006 1 Main manifold
M04169 1 Diagnostics cover plate assembly
A36061 1 Logic P.C. board
A52002 1 Deteq™ sensor assembly
4 F10015
F10016
1
1
Air filter
Dust filter
a
E17101 1 Velcro® strap for compressor
A39005 1 Battery, 12V/0.8Ah
A47117 1 P.C. boards link cable
A36060 1 Power supply P.C. board, 220/240VAC
5 A36059
A47116
1
1
Control pendant P.C. board
Power inlet harness
A16037 1 400mAF fuse
A16046 1 125mAF fuse
A16052 1 2AT fuse
A16036 1 630mAT fuse
6 A16039
M04192
2
1
1AF Fuse
Vacuum valve assembly
A32006 6 Solenoid coil, 12VDC
C02067 2 Push-on cap for hinge pin of air filter
door
a. Velcro® is a registered trademark of Velcro Industries, BV (a Dutch corporation)
7
Recommended Spare Parts
NOTES: 1
7
Overall Mattress Assembly
1 Overall Mattress Assembly
Figure 5-2. Overall Mattress Assembly
6
W12003_071
7
Overall Mattress Assembly
Table 5-2. Overall Mattress Assembly 1

Item Number Part Number Quantity Description
1 E17167 1 Therapeutic cover - Protex™
2 E17169 1 Deteq™ module complete cover
3 E17164 1 Deteq™ module cushion assembly
4 E13076 1 Sub mattress head end
5 M04158 1 Deteq™ module foil sub-assembly 2
6 A52002 1 Deteq™ sensor assembly
7 Reference only 1 ASE - 230VAC 50 Hz sub-assembly
8 E13104 1 Air Supply Enclosure (ASE) protective
foam
9 E17158 1 Therapeutic mattress
3
7
Therapeutic Mattress Assembly
1 Therapeutic Mattress Assembly
Figure 5-3. Therapeutic Mattress Assembly
4
Note: View flipped over for clarity
5
Detail A
6
Detail B Detail C W12003_072
7
Therapeutic Mattress Assembly
Table 5-3. Therapeutic Mattress Assembly 1

1 E17163 1 Therapeutic mattress base
2 E17159 1 Head zone cushion
3 E17160 12 Cushion, Therapeutic mattress
4 E06184 32 Cushion to bus connector
5 E17161 8 Cushion, Heel zone 2
6 E17162 1 Heel zone bus
7 F02051 8 Connector, female
8 F02050 1 Connector, female, self-seal
9 E06187 1 Tube, Durite, Heel A
10 E06188 1 Tube, Durite, Heel B
Not shown C07046 40 Cushion security button 3
7
Control Pendant Assembly
1 Control Pendant Assembly
Figure 5-4. Control Pendant Assembly
4 W12003_073
Table 5-4. Control Pendant Assembly

1 A47115 1 CPR switch
a
2 Z01336 1 Control pendant LEXAN®
5 3
4
E06165
A36059
1
1
Front housing - control pendant
Control pendant P.C. board
5 E06168 1 Control pendant housing gasket
6 E06166 1 Rear housing - control pendant
7 Z01338 1 Label, IPX0
8 E06167 1 Hanging bracket
6 9
10
A47114
Z01337
1
1
Cable assembly, control pendant
Label, CE mark
11 C01270 6 Screw, housing
12 C04001 2 Plain washer, D4
13 C06023 1 Nylon hose clip, SNP 2
b
14 C01248 2 Screw, No.4 x 8, self-tapping, Pozidriv®
7 15 M01233 1 Pendant assembly, complete

a. LEXAN® is a registered trademark of General Electric Company.
b. Pozidriv® is a registered trademark of Phillips Screw Company.

Control Pendant Assembly
NOTES: 1
7
Air Supply Enclosure (Sheet 1 of 5)
1 Air Supply Enclosure (Sheet 1 of 5)
Figure 5-5. Air Supply Enclosure (Sheet 1 of 5)
5 Note: View rotated for clarity
6
W12003_074
7
Table 5-5. Air Supply Enclosure (Sheet 1 of 5) 1

1 E06170 1 Moulded flexible hose - blower to main
manifold
2 F20006 1 Main manifold
3 E06179 1 Moulded flexible hose - main manifold to
4 E06180 1
pressure sensor
Moulded flexible hose - main manifold to
2
heel manifold
5 M05098 1 Fan assembly
6 E06173 1 Moulded flexible hose - compressor to
non-return valve
7
8
E04224
E06176
1
1
Calibrated outlet for compressor
Moulded flexible hose - non-return valve
to main manifold
3
check valve
vacuum valve
11
12
F02085
C04001
2
3
Female quick connect coupling
Plain washer, D4
4
13 C01272 3 Manifold screw, 35 x 20
14 F23005 1 Non-return valve, 3" H2O
15 F06011 1 Check valve, 1½ p.s.i.
16 Z01342 1 Label, 2 x 1A fuses
17
18
A99025
F11002
1
1
IEC cable connector retention kit
Air Filter inlet kit
5
19 C07038 4 Rivet
20 A47116 1 IEC inlet assembly with filter and fuses
Not shown A16039 2 1AF Fuse
7
6
W12003_075
7

1 M05091 1 Blower (230VAC)
3 C01261 3 Blower Screw
4 E13105 3 Foam block, battery
5 A39005 1 Battery, 12V/0.8Ah
a
2
6 C01264 1 Screw, M3 x 25, Pozidriv®
8 M04192 1 Vacuum valve assembly
9 C04005 2 Lockwasher, D3
10 E05334 1 Plastic cover plate for power supply P.C.
11 C01262 4
board
Screw, M3 x 6, Pozidriv®
3
12 A36060 1 Power supply P.C. board, 220/240 VAC
13 C01251 4 Screw, 4.2 x 9.5, Pozidriv®
14 E05331 2 Battery Clip
15 E06172 1 Moulded flexible hose - vacuum valve to
16 Z01343 1
blower
Battery label
4
17 E08131 1 Rapid deflate exit flange
a. Pozidriv® is a registered trademark of Phillips Screw Company.
7
5 Note: View rotated for clarity
6
W12003_076
7

1 A06206 1 Screw lock kit, female sub D
2 E06169 1 Pressure test port block
3 160.004.0030 2 Plug, luer taper lock
a
4 615.072.0005 2 Strap, plug retainer Pozidriv®
5 001.031.0050 2 Screw, 6-32 x ¼ 2
6 C01272 3 Manifold screw, 35 x 20
7 M04190 1 Diagnostics cover plate assembly
8 A47089 1 Harness, Deteq™ module coil socket
10 A36061 1 Logic P.C. board
11 C01262 1 Screw, M3 x 6, Pozidriv® 3
12 A47085 1 Harness, control pendant socket cable
13 E06181 1 Moulded flexible hose - heel manifold to
pressure sensor
14 E06182 1 Moulded flexible hose - heel manifold to
pressure test connection
15
16
F20007
E06178
1
1
Heel zone manifold
Moulded flexible hose - main manifold to
4
heel manifold
7
6
W12003_077
7

1 E06164 1 Air filter door
2 E04207 2 Shoulder pin
3 C02067 2 Push-on cap
4 E13079 1 Foam seal for fast deflate exit flange
5 C01251 5 Screw, 4.2 x 9.5, Pozidriv® a
2
6 C02065 2 Clasp
7 E06175 1 Hose #02, fan
8 E06174 1 Hose #01, fan
9 E06163 1 Air Supply Enclosure (ASE) lid
10 Z01002 1 High voltage label
11 C01254 7 Screw, M5 x 40, Allen Head® , button
head
b
3
12 E08121 1 Document holder
13 D07007 2 Acrylic adhesive, W: 25.4 mm
14 Reference only 1 Serial number plate
15 Reference only 1 Modification plate
16
17
F10015
Z01339
1
1
Air filter
Deflate label
4
b. Allen Head® is a registered trademark of The Allen Manufacturing Company.
7
4 W12003_078
Table 5-9. Air Supply Enclosure (Sheet 5 of 5))

1 E04215 2 Tie bar for compressor strap
a
2 C01250 4 Screw, 4.2 x 19, Pozidriv®
5 3
4
A47117
E08157
1
1
P.C. board link cable
Compressor, anti-vibration mount
b
5 E17101 1 Velcro® strap for compressor
6 M05088 1 Compressor 220-240VAC
b. Velcro® is a registered trademark of Velcro Industries, BV (a Dutch corporation)
7
Fuses
Fuses
1
Figure 5-10. Fuses
W12003_079
4
Table 5-10. Fuses

1 A36060 1 Power supply P.C. board, 220/240VAC
2 A16037 1 400mAF fuse
3
4
A16046
A16052
1
1
125mAF fuse
2AT fuse
5
5 A16036 1 630mAT fuse
7
Main Manifold Assembly
1 Main Manifold Assembly
Figure 5-11. Main Manifold Assembly
4 W12003_080
Table 5-11. Main Manifold Assembly

1 A36062 1 Connector P.C. board, main manifold
2 A47119 1 Ribbon cable, main manifold
5 3
4
F20006
F02087
1
1
Main manifold
Hose connector, 90° elbow, 3/8 NPT
5 A32006 6 Solenoid coil, 12VDC
6 A99030 6 Fixing clip, manifold coil
7
Heel Manifold Assembly
Heel Manifold Assembly

1
Figure 5-12. Heel Manifold Assembly
W12003_081
4
Table 5-12. Heel Manifold Assembly

1 A36063 1 Connector P.C. board, heel manifold
2 A47120 2 Ribbon cable, heel manifold
3
4
F20007
A32006
1
4
Heel zone manifold
Solenoid coil, 12VDC
5
5 A99030 4 Fixing clip, manifold coil
7
Vacuum Valve Assembly
1 Vacuum Valve Assembly
Figure 5-13. Vacuum Valve Assembly
4 W12003_082
Table 5-13. Vacuum Valve Assembly

a
2 E05318 1 Vacuum valve front support
5 3
4
E04202
F05014
1
1
Valve lever extension shaft
Vacuum valve
5 E08144 2 Plastic 90° elbow hose connection ½"
BSP - Ø 12 mm
6 E25001 1 Wire clamp
7 A47118 1 Microswitch assembly including cable
6 8 C03033 2
harness
Nut, M2
9 C04024 2 Lock Washer, D2
10 C01252 2 Screw, M2 x 12, countersunk head
11 M04192 1 Vacuum valve assembly
7
Vacuum Valve Assembly
NOTES: 1
7
Labels
1 Labels
Figure 5-14. Labels
Note: Only fitted on 220-240 VAC unit
6
Note: Label is inside ASE
W12003_083
7
Labels
Table 5-14. Labels 1

1 Reference only 1 Duo 2™ identification plate 220-240V
2 Reference only 1 Modification status plate
3 Z01339 1 Vacuum mode label
4 Z01343 1 Battery label
5 E08121 1 Document holder 2
6 Z01002 1 High voltage label
a
7 Z01336 1 Control pendant LEXAN®
8 Z01342 1 Label, 2 x 1A fuses
9 Z01340 1 Pressure test identification label
10 Z01338 1 IPX logo label
11 Z01337 1 CE 0459 label
a. LEXAN® is a registered trademark of General Electric Company.
3
7
Diagnostics Tester
1 Diagnostics Tester
Figure 5-15. Diagnostics Tester
4 W12003_084
Table 5-15. Diagnostics Tester

1 A47092 1 Connecting cable assembly
2 A51003 1 Housing, diagnostics tester incl. screws
5 3
4
A36049
C03004
1
8
Diagnostics tester P.C. board
Nut, M4
5 C04059 4 Lock washer, D4
6 C01207 4 Screw, M4 x 12 countersunk head
7 Z01306 1 Display label, diagnostics tester
8 G05001 1 Diagnostics tester
7
Chapter 6 1
General Procedures
Chapter Contents
2
Pre-Installation Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 3
Routine Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 4
Infection Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 5
Transportation, Setup, and Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 6
Transportation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 6
3
Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 6
Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 9
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 11
General Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 12
Steam Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 12 4
Cleaning Hard to Clean Spots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 12
Disinfecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 12
Laundering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 13
Therapeutic Mattress and Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 13
Tool and Supply Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 15 5
7
1 NOTES:
7
6.1 Pre-Installation Maintenance
6.1 Pre-Installation Maintenance 1

WARNING:
Failure to do so could result in the spread of infection.
NOTE:
Dispose of the battery in accordance with local regulations. 2
Perform the Pre-Installation Maintenance (PIM) procedure each time the Duo 2™
Multi Mode Mattress System is removed from a facility. The purpose of the PIM is
to ensure that the system is in optimum condition for the next patient.
1. Follow the steps on the PIM form, filling it out as the PIM is performed.
2. After all steps are complete, sign the form. 3

3. Follow service location policy for recording PIMs.
4. Once the form is completed, signed, and recorded, file it according to current
service location policy.
7
6.2 Routine Maintenance
1 6.2 Routine Maintenance
WARNING:
At appropriate intervals for the patient’s condition or at the caregiver’s request,

perform the Routine Maintenance (RM) procedure. RM ensures the system is
disinfected and clean during patient use.
1. Contact the customer to advise of your approximate arrival time. Ask that the
customer arrange to remove the patient from the unit during the service time
(approximately 15 minutes).
3 2. Dispose of the customer linen according to the caregiver’s instructions.
3. Wipe down the air cushion, control pendant, and cable with an approved or
hospital-approved disinfectant.
4. Perform “Function Checks” on page 2-5.
5. After you complete all the above steps, follow the service location policy to
4 record completion of the RM procedure.
7
6.3 Infection Control
6.3 Infection Control 1

Refer to the “Infection Control Policies and Procedures” from Hill-Rom.
7
6.4 Transportation, Setup, and Pickup
1 6.4 Transportation, Setup, and Pickup
Transportation
Place the folded Duo 2™ Multi Mode Mattress System in the transport case.
Setup
WARNING:
1. Perform the setup procedures prior to patient placement.
3 2. Remove the regular mattress from the frame if one is present.
3. Place the Duo 2™ Multi Mode Mattress System at the head end of the frame
(A) (see figure 6-1 on page 6-6).
Figure 6-1. Positioning the Mattress
Foot end
4 A
5 B
6 W12003_086
4. Unlock the buckle (B), and with one person on each side holding the handle
(C) for foot end, lift, move, and place at the foot end of the frame
7 5. Secure with the two nylon straps (D), ensuring that the strap placement does
not interfere with the operation of the bed functions (head-up or hilow).

Figure 6-2. Placing the Foot-end of the Mattress 1
2
D
D
3
W12003_087
6. Secure the three side snaps (E) of the therapeutic mattress (F) to their matching
Deteq™ module (G) snaps and close the zippers (H) on each side of the
Deteq™ module (see figure 6-3 on page 6-7).
4
Figure 6-3. Securing the Mattress
F
5
H
G
E
W12003_088
7
1 7. Remove the control pendant from its protective location and attach it to the
foot board of the frame using the universal clamp (I) (see figure 6-4 on page
6-8).
Figure 6-4. Control Pendant Placement
4 W12003_089
8. Check that the power cord is not damaged.
CAUTION:
5 Following prolonged storage of the mattress, it is advisable to select

maximum inflation mode to allow the mattress to expand its cushions
fully. Allow the mattress to run in maximum inflation mode for two
minutes then select the therapy mode you wish. Failure to do so could
result in incomplete inflation of the mattress.
1
9. Plug the system into an appropriate power source, and use the Velcro® cable
straps to attach the cable to non-moving parts of the frame, ensuring that it will
6 not become trapped or trail on the floor. The mattress will start to inflate
immediately once power is applied.
10. Initially a small blower will start and, even with the patient lying on the
mattress, rapidly inflates the surface. The patient will be well supported after
only one minute, then the blower will shut down and a small silent air pump
will take over.
7 1. Velcro® is a registered trademark of Velcro Industries, BV (a Dutch corporation)

11. In all cases, the patient's sacrum should be centred on the mattress adjacent to
the Deteq™ logo (it is printed on each side of the mattress cover).
1
12. The control pendant will display the status of the system continuously.
Pickup
WARNING:
2
1. Place the system into continuous therapy mode on the control pendant.
WARNING:
Ensure the frame brake is on to avoid unplanned frame movements.
Failure to do so could result in personal injury.
3
2. Follow the infection control protocol for product removal.
Figure 6-5. Opening vacuum lever
4
B
A 6
W12003_090
3. Open the filter door (A) at the right side of the ASE. Turn the vacuum valve
lever (B) one quarter turn counterclockwise (see figure 6-5 on page 6-9).
4. Press firmly on the heel zone to open the heel manifold solenoid valves.
5. The air escapes from the mattress which will be empty in approximately seven
to ten minutes.
7
1 6. When the mattress is empty, turn the vacuum valve knob to the horizontal
position.
CAUTION:
The air filter door will not close if the lever is not returned to the horizontal
position. Damage to the door or its clasps may occur if it is forced.
7. Close the air filter door and fasten it into place with the two clasps.
8. Re-snap the door flap.
9. Place the power cord on top of the mattress at the head end.
10. Take the control pendant, and place it between the two layers of the mattress.
3 NOTE:
Whilst the packing procedure can be done by one person, we recommend using
two people.

a. One person should stand on each side of the foot end and take hold of the
handles.
4 b. Lift the foot section up and fold the mattress towards the head in a “Z”
shape.
c. Wrap the packing strap around the mattress, lock the buckles, and tighten
securely together.
7
6.5 Cleaning
6.5 Cleaning 1
WARNING:
Follow the product manufacturer’s instructions. Failure to do so could result
SHOCK HAZARD:
2
Unplug the unit from its power source. Failure to do so could result in
SHOCK HAZARD:
Do not expose the unit to excessive moisture that would allow for liquid
pooling. Personal injury or equipment damage could occur. 3
CAUTION:
Do not use harsh cleansers/detergents such as scouring pads and heavy
duty grease removers or solvents such as acetone. Equipment damage
could occur.
CAUTION:
4
CAUTION:
Avoid the use of cleaning solutions containing Dimethyl formamide,
Tetrahydrofuran, Phenol, Cresol or concentrated inorganic acids, as these 5
chemicals will damage the cushion fabric.
NOTE:
These chemicals are not normally found in standard hospital cleaning solutions.
CAUTION:
Avoid highly alkaline and strong organic based detergents and 6
disinfectants, as these chemicals may attack the cushion fabric dye,
causing transfer of colour.
Clean the unit with a lightly dampened cloth and ordinary disinfectants.
7
6.5 Cleaning
1 General Cleaning
We recommend that you clean the unit with detergent and warm water. Do not use
excessive liquid or harsh cleansers.
Steam Cleaning
Do not use any steam cleaning device on the unit. Excessive moisture can damage
mechanisms in this unit.
Cleaning Hard to Clean Spots

To remove difficult spots or stains, we recommend that you use standard
household cleansers and a soft bristle brush. To loosen heavy, dried-on soil, you
may first need to saturate the spot.
3 Disinfecting
CAUTION:
will discolour and weaken the fabric. Failure to do so could result in
equipment damage.
4 1. When there is visible soilage and also between patient use, we recommend that
you disinfect the unit using a tuberculocidal disinfectant.
CAUTION:
5 CAUTION:
The mattress is protected against a jet of water from a standard nozzle of
12.5 mm diameter at a distance 2.5 m to 3.0 m, with a delivery rate 100
l/min, spraying the mattress from all practical directions. Check the
capability of the cleaning equipment prior to using it, otherwise damage to
the mattress may occur.
6 2. Dilute the disinfectant as specified on the manufacturer's label and follow the
manufacturer’s instructions for “wetting” times for hard surface disinfection.
CAUTION:
Do not use phenolics on the Protex™ cover. This could result in damage to
equipment and loss of waterproof qualities.
7 3. Remove the soiled Protex™ cover from the mattress.

6.5 Cleaning
4. Check the mattress for cleanliness. 1

5. If the mattress is soiled, launder the mattress.
6. Between patients, damp wipe the Protex™ cover using a tuberculocidal

disinfectant.
Laundering
Therapeutic Mattress and Cover

2
WARNING:
Handle the sodium hypochlorite (bleach) with care. Dispose of the sodium
hypochlorite in accordance with the proper disposal procedure as specified
by the local regulating authority. Failure to do so could result in personal
injury. 3
CAUTION:
will discolour and weaken the fabric.
CAUTION:
Mattress connections under the therapeutic mattress must be sealed (see
4
“Tool and Supply Requirements” on page 6-15) prior to laundry. Failure to
do so could result in equipment damage.
NOTE:
8 air outlet plugs (F02071) must be used to seal the mattress.
1. Mattress connectors on the underside of the therapeutic mattress must be

connected together during the wash cycle.
5
2. We recommend that mattress cushions & Protex™ covers be laundered at 67°C
(153°F) for a minimum of 10 minutes.
CAUTION:
Ensure the mattress is completely dry before storage. Failure to do so
could result in equipment damage.
6
3. Ensure adequate time for the Protex™ cover to completely dry.
CAUTION:
Do not mangle the Protex™ cover. Equipment damage could result.
7
6.5 Cleaning
1 CAUTION:
Do not use heat above 67°C (153°F) as this may damage the urethane
lining and heat seals of the cushion.
4. Air dry or machine dry the Protex™ cover separately at temperatures up to

67°C (153°F).
5. Remove the Protex™ cover promptly from the dryer.
6. Zip the Protex™ cover onto the mattress.
7
6.6 Tool and Supply Requirements
6.6 Tool and Supply Requirements 1

To service the Duo 2™ Multi Mode Mattress System, the following tools and
supplies are required in addition to a standard metric tool set:
• Diagnostics tester (G05001).
• Adaptor for pressure testing (415.010.0058).
• Digital manometer (A46001).
• 8 x Female quick connect coupling blanking plug (M04164).
2
• 8 x Air outlet plugs (F02071)
• Arterial clamp (G01008).
• Trimpot adjuster (G01006).
• 25 kg Test load (G02004).
3
7
6.6 Tool and Supply Requirements
1 NOTES:
7
Chapter 7 1
Accessories
Chapter Contents
2
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 3
Seat Cushion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 3
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 3
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 6
3
7
1 NOTES:
7
Accessories
Accessories
1
7.1 Seat Cushion
The seat cushion is an option available with the Duo 2™ Multi Mode Mattress
System.
Installation 2
a. Place the seat cushion on the patient's chair, and secure the seat cushion by
using the strap provided (A) (see figure 7-1 on page 7-3).
1
b. Open the Velcro® flaps (B) on the seat cushion, disconnect and extend the
hose (C).
Figure 7-1. Seat Cushion Positioning.

3
W12003_091
c. Lift the cover (D) of the unit at the foot left end to reveal the heel zone
access zipper (E).
6
d. Open the zipper (E).
e. Locate the seat cushion outlet (F) (see figure 7-2 on page 7-4).

7
Accessories
1 Figure 7-2. Hose Connection.
3
W12003_092
f. Insert the seat cushion connector (G); an audible click will confirm
4 connection.
2. Select P.Max on the control pendant, and silence the alarm.
3. When the seat cushion is firmly inflated, perform the following:

a. Press the seat cushion connector release (H) and pull the seat cushion
connector (G) from the seat cushion outlet (F).
5 b. Place the patient on the seat cushion.

c. A hissing sound will be heard; when the sound stops, the seat cushion is
correctly inflated.
d. Connect the seat cushion connector (I) to the seat cushion check valve (J)
7
Accessories
Figure 7-3. Securing the Hose. 1
1
e. Fold the Velcro® flaps (K) over the hose and fasten.
W12003_093
3
4. Select continuous low pressure mode on the control pendant.
5. When the patient is returned to the mattress, the Deteq™ system will
automatically take control and manage the mattress pressure to the optimum
value.
4

7
Accessories
1 Removal
1
1. To deflate the seat cushion, pull apart the covers at the Velcro® joint on the
side adjacent to the hose cover.
2. Locate the blue deflate valve (L), and twist the cap (K) a ½ turn counter-
clockwise to open (see figure 7-4 on page 7-6).
2 Figure 7-4. Deflating the Cushion
4 W12003_094
3. Fold the cushion from the opposite side to expel the air; then return the cap to
the sealed position, fasten the Velcro® joint, and store.
7 1. Velcro® is a registered trademark of Velcro Industries, BV (a Dutch corporation)

AC and DC Voltage Distribution and Plug Jack Layout
1 0VDC 14 0VDC 1 0VDC 1 0VDC

2 0VDC 15 0VDC 2 Maximum inflate 2 0VDC
1 +12VDC
3 Driver - Zone 2 16 Driver - Zone 3 3 0VDC 3 Pendant present
2 0VDC
4 Driver - Zone 1 17 Driver - Zone 4 4 Deteq™ module fault 4 Driver - compressor on
5 Coil Alarm 18 - Deteq™ 5 +12 VDC 5 6" H2O (11.2 mmHg) detect
6 22" H2O (41 mmHg) alarm 19 - Deteq™ 6 CPR 6 Vacuum - deflate J6 - Battery cable
7 6" H2O (11.2 mmHg) detect 20 TP6 7 + Pendant ON 7 22" H2O (41 mmHg) or CPR
8 Bottoming alarm 21 TP6 8 + Battery 8 Blower ON
9 CPR 22 Time out alarm 9 Alternating 9 +12VDC
10 Battery voltage 23 - Heels 10 + Battery 10 +12VDC
11 Battery voltage 24 - Heels 11 +13.8VDC
12
13
+12V
+12V
25
26
+24V
+24V
J13 - Control pendant cable 12
13
+13.8VDC
+13.8VDC 1 +12VDC
14 CPR ON 2 0VDC
1 0VDC 15 0VDC 3 Vacuum switch
2 0VDC 16 0VDC
3 Pendant present
4 Driver - compressor on J7 - Logic P.C. board cable J8 - Vacuum cable
5 6" H2O (11.2 mmHg) detect
6 Vacuum - deflate
J - test 7
8
22" H2O (41 mmHg) or CPR
Blower ON
9 +12VDC
10 +12VDC
11 + Battery 1 Live - blower
12 + Battery 2 Not used
13 + Battery 3 Neutral - blower
14 CPR ON
15 0VDC J4 - Blower cable
16 0VDC
J12 - Power supply cable 1 Live - compressor

Power supply 2 Not used
3 Neutral - compressor
Logic P.C. board P.C. board
J5 - Compressor cable
1 Live - 220 - 240VAC

2 Not used
3 Not used
4 Neutral - 220 - 240VAC
J3 - AC supply
1 + Coil
2 - Coil 1 NC - CPR switch
3 Not used 2 Common - CPR switch
4 Not used
5
6
Fan
0VDC 1 + Coil
J2 - CPR switch
7 0VDC 2 - Coil
8 Hour meter (optional) Control Pendant
P.C. board 1 0VDC
J9 - Coil/fan/hour meter J14 - Deteq™ module coil 2 0VDC
3 Pendant ON
4 CPR
1 Solenoid - Heels fill 1
5 Alternating
2 Solenoid - Heel 2/4 2 Solenoid - Zone 4
6 Maximum inflate
3 Solenoid - Heel 1/3 3 Solenoid - Zone 3
7 Deteq™ fault
4 Solenoid - Heels dump 4 Solenoid - Zone 2
8
5 + Battery 5 Solenoid - Zone 1
9 +12VDC
6 + Battery 6 + Deteq™ dump
10 +12VDC
7 + Battery
8 + Battery
J1 - Logic P.C. board cable
J11 - Heel solenoids J10 - Main mattress solenoids
W12003_095
FO 3-1
Logic P.C. Board Schematic
W12003_096
FO 3-2
Control Pendant P.C. Board Schematic
W12003_097
FO 3-3
F France S Sverige GR Ellás
Hill-Rom Hill-Rom Medibed AB Meditime
Z.I. du Talhouët PO BOX 3035 Chatziioannidis Nikolaos S.A.
BP 14 Djursholmsvägen 29 Egnatia 142 Str.
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: +33 (0)2 97 50 92 12 : +46 (0)8 756 07 07 : +30 (0)310 263 300
Service Clients : +33 (0)802 01 23 45 Fax : +46 (0)8 732 69 38 Fax : +30 (0)310 263 329
Fax : +33 (0)2 97 50 92 00 e-mail: se.marketing@hill-rom.com
GB United Kingdom B Belgique / België DK Danmark

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P Portugal E España A Österreich

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I Italia N Norge International

Hill-Rom S.p.A. Avalon Medical HILL-ROM CO., INC.
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Service Manual

Multi Mode Mattress System

Revision Letter Pages Affected Date

Duo 2™ Multi Mode Mattress System Service Manual (W12003) Page i

 2002 by Hill-Rom Services, Inc. ALL RIGHTS RESERVED.

No part of this text shall be reproduced or transmitted in any form or by any

First Printing 2002

Allen™ is a trademark of Industrial Fasteners, Inc.

Allen Head® is a registered trademark of The Allen Manufacturing Company.

CLINITRON® is a trademark registered for use by Hill-Rom Services, Inc.

Deteq™ is a trademark of Hill-Rom Services, Inc.

Duo 2™ is a trademark of Hill-Rom Services, Inc.

Hill-Rom® is a registered trademark of Hill-Rom Services, Inc.

LEXAN® is a registered trademark of General Electric Company.

Loctite® is a registered trademark of Loctite Corporation, Inc.

Pozidriv® is a registered trademark of Phillips Screw Company.

Protex™ is a trademark of Hill-Rom Services, Inc.

RealHeel™ is a trademark of Hill-Rom Services, Inc.

Velcro® is a registered trademark of Velcro Industries, BV (a Dutch corporation).

The information contained in this manual is subject to change without notice.

Additional copies of this manual can be ordered from Hill-Rom.

To order additional copies of this manual, call your national Hill-Rom

Page ii Duo 2™ Multi Mode Mattress System Service Manual (W12003)

4 Control Pendant P.C. Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 6

5 Pneumatic Flow Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 10

Chapter 4: Removal, Replacement, and Adjustment Procedures

1 Vacuum Valve Microswitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 22

5 Maximum Inflation Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 34

7 Air Supply Enclosure (Sheet 2 of 5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 14

Page vi Duo 2™ Multi Mode Mattress System Service Manual (W12003)

Air Supply Enclosure (Sheet 4 of 5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 - 18

Chapter 2: Troubleshooting Procedures

Chapter 3: Theory of Operation

Chapter 4: Removal, Replacement, and Adjustment Procedures

Chapter 5: Parts List

Figure 1-1. Warning and Caution Symbol

– A WARNING identifies situations or actions that may affect patient

Figure 1-2. Caught Hazard Warning

Figure 1-3. Chemical Hazard Warning

Figure 1-4. Electrical Shock Hazard Warning

Figure 1-5. Duo 2™ Multi Mode Mattress System

Page 1 - 6 Duo 2™ Multi Mode Mattress System Service Manual (W12003)

2 • A heel module with 8 air cushions.

1 EN 61000-3-3, 1995 edition:

2 EN 597-1, 1994 edition:

3 Recommendation GPEM/CP N° D1 bis-89, 1990 edition:

4 EN ISO 10993-1, 1998 edition:

Table 1-1. Physical Specifications 2

Table 1-2. Environmental Specifications

Operating Condition Range

3 Operation atmospheric pressure 700 mbar to 1060 mbar

Table 1-3. Electrical Specifications 2

1 Symbol Quick Reference

Figure 1-6. Symbols

- Equipment not protected against ingress of water

Control pendant connection Deteq™ sensor connection

Vacuum mode lever

6 chemicals will damage the cushion fabric.

1 Warning and Caution Labels

All AC and DC voltage measurements have a 10% tolerance unless otherwise