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Final Hand Out Nonverbal Communication

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Non-verbal Communication in Organization

Non-verbal communication occurs without using any oral or written word.


Instead of written or oral words, it relies on various non-verbal cues like physical movements, tasks,
colors, signs, symbols, signals charts, etc. to express feelings, attitudes or information.

Types of Nonverbal Communication

1. Eye contact

Eye contact, an important channel of interpersonal communication, helps regulate the flow of
communication. And it signals interest in others.

2. Facial expressions

The face is an important communicator. It is commonly said that face is the index of the mind. It
expresses the type of emotions or feelings such as joy, love, interest, sorrow, anger, annoyance,
confusion, enthusiasm, fear, hatred surprise, and uncertainty.

3. Gestures

If you fail to gesture while speaking, you may be perceived as boring, stiff and un-animated. A
lively and animated teaching style captures students attention, makes the material more interesting,
facilitates learning and provides a bit of entertainment.

4. Posture and body orientation

You communicate numerous messages by the way you walk, talk, stand and sit. Standing erect,
but not rigid, and leaning slightly forward communicates to students that you are approachable,
receptive and friendly.

5. Body Language

Body language is another widely recognized form of non-verbal communication. Body


movements can convey meanings and message. Body language may take two forms of unconscious
movements and consciously controlled movements.

6. Space and Distance

Space and distance are significant non-verbal tools in the case of organizational communication.
A spacious and well-decorated room indicates a person’s position in the organization hierarchy and
external people gets a message about his importance and authority only by visiting his room.

7. Proximity

Cultural norms dictate a comfortable distance for interaction with students. You should look for
signals of discomfort caused by invading students’ space.
8. Para-linguistic

One of the major criticisms is of instructors who speak in a monotone. Listeners perceive these
instructors as boring and dull. Students report that they learn less and lose interest more quickly when
listening to teachers who have not learned to modulate their voices.

9. Humor

Humor is often overlooked as a teaching tool, and it is too often not encouraged in college
classrooms. Laughter releases stress and tension for both instructor and student.

10. Touch

Touch is a widely used form of non-verbal communication tool. By touching, one can express a
wide range of emotions. However, the accepted modes of touch vary depending on the gender, age,
relative status, intimacy and cultural background of the persons.

11. Silence

Silence is a powerful tool for communication. It may have a positive or negative meaning. In a
classroom, silence indicates that students are listening carefully and attentively. In the same way,
through silence one can communicate his lack of interest or a failure to understand.

12. Personal Appearance

Appearance is also an important non-verbal communication tool. Appearance includes dress,


hair, jewelry, makeup, belt buckles and so on. Appearance indicates the degree of importance or
interest a person conveys to an occasion. By means of uniform, we can identify a student, a doctor, a
lawyer, a police officer, etc.

13. Symbol

A symbol is something which represents an idea, a physical entity or a process but is distinct
from it. The purpose of a symbol is to communicate meaning.

14. Visual Communication

When communication occurs by means of any visual aids, it is known as visual communication.
Thus, communication that occurs through facial expression, personal appearance, gesture, posture,
printed picture, sign, signal, symbol, map, poster, slide, chart, diagram, graph, etc. is called visual
communication.

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