Written Report in Multicultural Diversity in The Workplace For Tourism and Professional

Juan Luna St.
6500 Tacloban City
Written Report
in
Multicultural Diversity
in the Workplace
for Tourism and Professional
(Employee Dissimilarity, Benefits of Diversity)
Submitted by:
Loteyro, Jeremy
Sevilla, April Mae
Tingzon, Francis Marie
Submitted to:
Mr. Christopher Gambito
Employee Dissimilarity
Employee Dissimilarity can take on several forms; among those are visual dissimilarity
and informational dissimilarity. (Hobman, Bordia, and Galloiz, 2003)
Visual Dissimilarity is based on easily identifiable characteristics such as age, gender

and ethnic background.
Informational Dissimilarity is based on differences in the knowledge bases, skills,

backgrounds, and experiences between an employee and his or her co-worker.
Research on employee dissimilarity is also based on three theories; Attraction-

selection-attrition, social-identity, self-categorization. (Chatman, Polzer, Barzade and Nealle,
1998)
The attraction-selection-attrition theory argues that people are naturally attracted to

an influenced by people whom the perceive to be similar to themselves.
Self-categorization and social identity propose that part of an individual’s self-concept

is derived from his/her membership in a social group and the value and emotional significance
attached to that membership.
However, Social Identity often results in stereotypical perceptions of self that

ultimately lead to ethnocentrism, prejudice, and discrimination.
Importance and Benefits of Workplace Diversity
What is diversity in the workplace?
Diversity in the workplace means that a company’s workforce includes people of

varying gender, age, religion, race, ethnicity, cultural background, sexual orientation, religion,
languages, education, abilities, etc.
What are the benefits of diversity in the workplace?
1. Variety of different perspectives
Diversity in the workplace ensures a variety of different perspectives. Since diversity in

the workplace means that employees will have different characteristics and backgrounds,
they are also more likely to have a variety of different skills and experiences.
2. Increased creativity
Diversity in the workplace leads to increased creativity. People with different

background tend to have different experiences and thus different perspectives. Exposure to
a variety of different perspectives and views leads to higher creativity.
When you put together people who see the same thing in different ways, you are more
likely to get a melting pot of fresh, new ideas, thus improving the creativity of your workforce.
3. Higher innovation
Diversity in the workplace leads to higher innovation rate. In a diverse workplace,

employees are exposed to multiple perspectives and worldviews. When these various
perspectives combine, they often come together in novel ways, opening doors to innovation.
4. Increased profits
Companies with greater workplace diversity achieve greater profits. Companies with
diverse workforce make better decisions faster, which gives them a serious advantage over
their competitors. As a result, companies with diversity in the workplace achieve better
business results and reap more profit.
5. Higher employee engagement
Workplace diversity leads to higher employee engagement. The link between

workplace diversity and employee engagement is pretty straightforward - when employees
feel included, they are more engaged.
6. Better decision making
Workplace diversity leads to better decision-making results. When employees with

different background and perspectives come together, they come up with more solutions,
which leads to more informed and improved decision-making process and results.
7. Reduced employee turnover
Workplace diversity is beneficial for employee retention. Companies with diverse

workforce are generally more inclusive of different individual characteristics and
perspectives.
Diversity and inclusion in the workplace cause all employees to feel accepted and
valued. When employees feel accepted and valued, they are also happier in their workplace
and stay longer with a company. As a result, companies with greater diversity in the workplace
have lower turnover rates.
8. Better company reputation
Workplace diversity boosts the company’s reputation and brand. Companies who are
dedicated to building and promoting diversity in the workplace are seen as good, more human
and socially responsible organizations.
Workplace diversity also makes your company look more interesting. Finally, if you
present a diverse workforce, you will make it easier for many different people to relate to your
company and your brand, opening doors to new markets, customers and business partners.
9. Improved hiring results
Workplace diversity leads to better hiring results. Diversity in the workplace boosts a
company’s employer brand and presents a company as a more desirable place to work.
Workplace diversity is an especially beneficial asset for attracting top talent from diverse
talent pools.
10. Faster problem-solving
Companies with higher workplace diversity solve problems faster. Employees from
diverse backgrounds have different experiences and views, which is why they are able to will
bring diverse solutions to the table. Thus, the best solution can be chosen sooner, which leads
to faster problem-solving.

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Juan Luna St.

6500 Tacloban City

Visual Dissimilarity is based on easily identifiable characteristics such as age, gender

Informational Dissimilarity is based on differences in the knowledge bases, skills,

Research on employee dissimilarity is also based on three theories; Attraction-

The attraction-selection-attrition theory argues that people are naturally attracted to

Self-categorization and social identity propose that part of an individual’s self-concept

However, Social Identity often results in stereotypical perceptions of self that

Importance and Benefits of Workplace Diversity

What is diversity in the workplace?

Diversity in the workplace means that a company’s workforce includes people of

What are the benefits of diversity in the workplace?

1. Variety of different perspectives

Diversity in the workplace ensures a variety of different perspectives. Since diversity in

Diversity in the workplace leads to increased creativity. People with different

Diversity in the workplace leads to higher innovation rate. In a diverse workplace,

5. Higher employee engagement

Workplace diversity leads to higher employee engagement. The link between

6. Better decision making

Workplace diversity leads to better decision-making results. When employees with

7. Reduced employee turnover

Workplace diversity is beneficial for employee retention. Companies with diverse

9. Improved hiring results

10. Faster problem-solving

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