Wps Beverage Manual PDF

Beverage Hot Cold Blended Tazo® Non-coffee
Standards Beverages Beverages Beverages Tea Beverages

Beverage Manual
Beverage Standards
Standards
Beverage
Beverage Quality Standards
Beverage temperature is between 150ºF and 170ºF (65ºC and 77ºC), not including Americanos.
Temperature NOTE: Standard temperature for children’s beverage is 130ºF (54ºC).
Cup is filled up to ¼ inch (6 mm) below the rim. Cup is filled up to ½ inch below rim if
Full Cup room is requested.
The beverage contains the correct amount of foam per the recipe. The foam is
Foam meringue-like, dense and creamy, with small or no bubbles.
The whipped cream is in a spiral pattern toward the center and ends in a peak. The whipped
Whipped Cream cream is defined, wavy and light.
Topping The beverage contains the correct pattern of the topping per the recipe.
Milk Flavor Milk taste is creamy, full bodied, smooth and slightly sweet.
Espresso Flavor Espresso taste is intense, roasty with a caramel-like sweetness.

Espresso Recipe Basics*
This is for learning purposes only. Always use appropriate recipe to ensure beverages are made properly.
Cup/Size Short — 8 oz. Tall — 12 oz. Grande — 16 oz. Venti (hot) — 20 oz. Venti (iced) — 24 oz.
Number of
espresso shots
1 1 2 2 3
Number of
Syrup/Sauce Pumps
2 3 4 5 6
*Applies to the majority of hot espresso beverages.
Beverage Identification System Decaf
Starbucks® Beverage Calling & Cup Marking System Shots
This system was created to provide the following benefits:

• A tool for baristas to mark cups based on customer’s beverage order and ensure clarity of request and delivery of the Syrup
correct beverage
• Consistent terminology when calling beverages to the barista based on following the same order each time for
Milk
accuracy and customer satisfaction
• Takes away the need for barista to remember multiple beverages at one time when preparing more than one beverage
Custom
Recommendations
• Cups, including personal and “for here” cups, should be properly identified using beverage identification codes
Drink
• A black permanent marker is recommended when handwriting beverage identification codes on cups
Beverage Quality Basics
Starbucks Promise — Your drink should be perfect, every time. If not, let us know and we’ll make it right.
Brewed coffee hold time is 2 hours.
Espresso shots should be used immediately.
Espresso shot should be 15–19 seconds for Verismo and 18–23 for La San Marco.
A fresh pitcher of milk should be steamed for each beverage.
Steamed milk temperature should be 150°–170° F.
Child’s beverage temperature should not be above 130°F.
Blended beverages should be poured into the cup within 10 seconds of blending.
Ice should be a level scoop to ensure proper texture for Frappuccino® blended beverages.
Pumps should be depressed all the way down and released all the way up to ensure proper flavor and texture.
Steam wands should be wiped after every use.
Ensure soy milk is steamed in a separate labeled pitcher from other milks to avoid allergen contamination.
Use dedicated sanitized cleaning towel for cleaning the steam wand after use.
Hot Beverages
Beverages
Hot
Hot Beverages
Caffé Mocha
Ingredients 8 fl. oz. 12 fl. oz. 16 fl. oz. 20 fl. oz.

Fontana Bittersweet
™
2 pumps (1 fl. oz.) 3 pumps (1.5 fl. oz.) 4 pumps (2 fl. oz.) 5 pumps (2.5 fl. oz.)
Chocolate Mocha Sauce
Starbucks® Espresso Roast 1 shot 1 shot 2 shots 2 shots
Steamed Milk Fill to ¼" below rim.
Whipped Cream Top with whipped cream.
Preparation
1. Add sauce to cup.
2. Add espresso shots and swirl in cup.
3. Add steamed milk.
4. Top with whipped cream.
M
© 2013 Starbucks Coffee Company. All rights reserved. Confidential. For Starbucks Foodservice business purposes only.
Hot Beverages
Caffé Mocha with Fontana® Syrup

Fontana Bittersweet
™
Fontana® Syrup 2 pumps 3 pumps 4 pumps 5 pumps
Starbucks Espresso
®
1 shot 1 shot 2 shots 2 shots
Steamed Milk Fill to ¼” below rim.
Preparation
1. Add sauce and syrup to cup. 3. Add steamed milk.
2. Add espresso shots and swirl in cup. 4. Top with whipped cream.
Options
For Sugar-Free Fontana® Syrup beverages, top with foam instead of whipped cream.
Hot Beverages
Caffe Latte

Foamed Milk Top with ¼" foamed milk.
Preparation
1. Add espresso shots to cup.
3. Top with foamed milk.
L
Hot Beverages
Caffe Latte with Fontana® Syrup

Fontana Syrup
®
2 pumps 3 pumps 4 pumps 5 pumps
Foamed Milk Top with ¼” foam.
Preparation
1. Add syrup to cup.
4. Top with foamed milk.
Hot Beverages
Caffe Americano
Ingredients 12 fl. oz. 16 fl. oz. 20 fl. oz.

Starbucks® Espresso Roast 2 shots 3 shots 4 shots
Hot Water Fill to ¼” below rim.
Preparation
2. Add hot water.
Options
Ask guest if they would like room for cream.
A
Hot Beverages
Cappuccino

Starbucks Espresso Roast
®
Free-pour milk to the cup rim. This creates a blend of foamed and
Foamed Milk
steamed milk.
Preparation
2. Free-pour foamy milk.
Options
Dry cappuccino has more foam and less steamed milk. Wet cappuccino has more steamed milk and
less foamy milk.
C
Hot Beverages
White Chocolate Mocha

Fontana White Chocolate
™
Mocha Sauce
Preparation
WCM
Hot Beverages
Caramel Macchiato

Fontana Vanilla Syrup
®
1 pump (.25 fl. oz.) 2 pumps (.5 fl. oz.) 3 pumps (.75 fl. oz.) 4 pumps (1 fl. oz.)
Foamed Milk Top with foam to ½" below the rim of the cup to allow for espresso shot(s).
Fontana™ Caramel Sauce Top with caramel sauce in a crosshatch design.
Preparation
3. Add foamed milk.
4. Pour espresso shots in center of milk.
5. Top with Fontana™ Caramel Sauce in a crosshatch pattern.
CM
Hot Beverages
Cinnamon Dolce Latte
whipped Ingredients 12 fl. oz 16 fl. oz 20 fl. oz

cream
Starbucks® Cinnamon 3 pumps (.75 oz) 4 pumps (1 oz) 5 pumps (1.25 oz)
Starbucks ®
Dolce SyrupCinnamon
3 pumps (.75 fl. oz.) 4 pumps (1 fl. oz.) 5 pumps (1.25 fl. oz.)
Dolce Syrup
Starbucks® Espresso Roast 1 shot 2 shots 2 shots
steamed
milk Starbucks Espresso Roast
Steamed ®Milk 1 shot
Fill with 2 shots
steamed milk to 1/4" below cup rim 2 shots
Whipped Milk
Steamed Cream FillTop beverage
to ¼" belowwith
cup whipped
rim. cream

espresso
Preparation Options
Preparation
1. Add syrup. Optional Toppings - Cinnamon &
1.2.Add
Add syrup.
espresso. Sugar
syrup
2. Add espresso.
4. Finish beverage.
4. Finish beverage.
Options
CDL
Optional Toppings – Cinnamon & Sugar
CDL
Hot Beverages
Salted Caramel Mocha

Fontana Bittersweet
™
Fontana® Toffee Nut Syrup 2 pumps (.5 fl. oz.) 3 pumps (.75 fl. oz.) 4 pumps (1 fl. oz.) 5 pumps (1.25 fl. oz.)

®
Fontana™ Caramel Sauce Drizzle over top of whipped cream.
Sea Salt Sprinkle over top of beverage.
Preparation
1. Add sauce and syrup to cup. 4. Top with whipped cream.
2. Add espresso shots and swirl in cup. 5. Drizzle with Fontana™ Caramel Sauce.
3. Add steamed milk. 6. Sprinkle with coarse sea salt.
SCM
Cold Beverages
Beverages
Cold
Iced Beverages
Iced Coffee

Fontana Classic Syrup
®
3 pumps 4 pumps 6 pumps
Starbucks®
6 fl. oz. 9 fl. oz. 12 fl. oz.
Iced Brewed Coffee
Ice Fill to ¼” below rim.
Preparation
2. Add iced brewed coffee.
3. Stir well.
4. Add ice.
C
Iced Beverages
Iced Coffee with Milk

Fontana Classic Syrup
®
Starbucks®
Iced Brewed Coffee
Chilled Milk 2 fl. oz. 3 fl. oz. 4 fl. oz.
Preparation
2. Add iced brewed coffee.
3. Add chilled milk.
4. Stir well.
5. Add ice.
C
Iced Beverages
Iced Caffe Mocha

Fontana Bittersweet
™
3 pumps (1.5 fl. oz.) 4 pumps (2 fl. oz.) 6 pumps (3 fl. oz.)
Chilled Milk Fill cup ¾ full.
Ice Fill to ¼" below rim.
Preparation
4. Add ice.
M
Iced Beverages
Iced Caffe Mocha with Fontana® Syrup

Fontana Bittersweet
™
Fontana® Syrup 3 pumps 4 pumps 6 pumps

®
1 shot 2 shots 3 shots
Preparation
1. Add sauce and syrup to cup. 4. Stir well.
2. Add espresso shots and swirl in cup. 5. Add ice.
3. Add chilled milk. 6. Top with whipped cream.
Iced Beverages
Iced Caffe Latte

®
Preparation
3. Stir well.
4. Add ice.
L
Iced Beverages
Iced Caffe Latte with Fontana® Syrup

Fontana Syrup
®
Preparation
4. Stir well.
5. Add ice.
Iced Beverages
Iced Caffe Americano

Cold Water Add cold water to halfway up the cup.
Starbucks® Espresso Roast 2 shots 3 shots 4 shots
Preparation
1. Add water to cup
2. Add espresso shots.
3. Add Ice.
Options
Ask customer if they would like room for cream.
A
Iced Beverages
White Iced Chocolate Mocha

Fontana White Chocolate
™
Mocha Sauce
Preparation
4. Add ice.
WCM
Iced Beverages
Iced Caramel Macchiato
caramel Ingredients 12 fl. oz. 16 fl. oz. 24 fl. oz.

sauce
Fontana Vanilla Syrup
®
2 pumps (.5 fl. oz.) 3 pumps (.75 fl. oz.) 5 pumps (1.25 fl. oz.)
Chilled Milk Fill to the middle of the cup.

espresso
ice
milk
Fontana™ Caramel Sauce Drizzle in a crosshatch pattern.
syrup Preparation
3. Add ice to ¼" from rim.
4. Pour shots over ice.
5. Top with Fontana™ Caramel Sauce in a crosshatch pattern.
CM
Iced Beverages
Cinnamon Dolce Iced Latte

Starbucks Cinnamon
®
Dolce Syrup
Whipped Cream Top beverage with whipped cream.
Preparation
1. Add syrup to cup. 4. Stir well.
2. Add chilled milk. 5. Add ice.
3. Add espresso shots. 6. Top with whipped cream.
Options
Optional Toppings – Cinnamon & Sugar
CDL
Iced Beverages
Iced Salted Caramel Mocha

Fontana Bittersweet
™
Fontana® Toffee Nut Syrup 3 pumps (.75 fl. oz.) 4 pumps (1 fl. oz.) 6 pumps (1.5 fl. oz.)

®
Fontana Caramel Sauce

™
Swirl on top of whipped cream.
Preparation Options
1. Add sauce and syrup to cup. 5. Add ice. Top with sea salt.
2. Add espresso shots and swirl in cup. 6. Top with whipped cream.
3. Add chilled milk. 7. Top with caramel sauce.
SCM
4. Stir well.
Blended Beverages
Beverages
Blended
Coffee Frappuccino®
Blended Beverage
GRANDE (16 oz.) QUALITY NOTES

®
Frappuccino
3 pumps
Roast
pump
1 coffee For extra coffee, add 2 additional pumps of Frappuccino® Roast. full pumps
For decaf, replace Frappuccino® Roast with 2 decaf espresso shots.
For extra decaf, add 1 additional decaf espresso shot.
2 pour milk Whole milk is the default for regular Frappuccino® pour to lower line
blended beverage. on cup/tumbler
pour into
fully
3 blender
pitcher Empty cup/tumbler contents. incorporate
ingredients
4 and ice Scoop ice with 16-oz. volumetric ice scoop. level scoop
Coffee
5 pump base Frappuccino® 3 pumps full pumps
Syrup Base
6 blend
Press button #1. texture
and
connect
7 finish Place flat lid on cup.
Reduce customer wait time by handing off the beverage before

8 clean up rinsing blender pitcher and lid.
© 2013 Starbucks Coffee Company. All rights reserved.
Note: one full pump = all the way down and all the way up SFS-007-WPS-RC1-00407
CARAMEL Frappuccino®
Blended Beverage

®
Frappuccino
3 pumps
Roast
pump
pour into
fully
3 blender
ingredients
Caramel 2 pumps full pumps

flavors
and ice
4 add Syrup
Scoop ice with 16-oz. volumetric ice scoop. level scoop
Coffee
Syrup Base
6 blend
and
connect
7 finish Top with whipped cream and caramel sauce in a spiral pattern.
Place domed lid on cup.

MOCHA Frappuccino®
Blended Beverage

®
Frappuccino
3 pumps
Roast
pump
pour into
fully
3 blender
ingredients
Bittersweet
add flavors 2 pumps full pumps
4 and ice Mocha Sauce
Coffee
Syrup Base
6 blend
and
connect
7 finish Top with whipped cream.

STRAWBERRIES & CrÈme
Frappuccino® Blended Beverage
coffee
1 pump Skip this step for Frappuccino® blended crème.
Whole milk is the default for regular Frappuccino® pour to lower line
pour milk blended beverage. on cup/tumbler
2 and juice
add to middle line
Add strawberry juice. on cup/tumbler
pour into
fully
3 blender
ingredients
Fontana®
add flavors 3 pumps full pumps
4 and ice Classic Syrup
Crème
Syrup Base
6 blend
and
connect

Vanilla Bean Frappuccino®
Blended Beverage
coffee
1 pump Skip this step for Frappuccino® blended crème.
milk
and juice
2 pour Whole milk is the default for regular Frappuccino® pour to lower line
pour into
fully
3 blender
ingredients
Vanilla bean slightly rounded

flavors 3 scoops
and ice
4 add powder scoops
Crème
Syrup Base
6 blend
and
connect

Blended
Fontana® Latte Blended Beverage

Fontana Beverage Base
®
Ice 12 oz. 16 oz. 24 oz.
Dairy (optional) .75 fl. oz. 1 fl. oz. 1.5 fl. oz.
Preparation
1. Add ice to blender pitcher.
2. Add Fontana® Beverage Base.
3. Add water or dairy.
4. Blend until smooth (about 25 seconds).
5. Pour mixture into plastic cup.
6. Garnish as desired.
L
Blended
Fontana® Mocha Blended Beverage

®
Ice 12 oz. 16 oz. 24 oz.
Dairy (optional) .75 fl. oz. 1 fl. oz. 1.5 fl. oz.
Preparation
M
Blended
Fontana® Mango Blended Beverage

®
Ice 12 oz. 16 oz. 24 oz.
Water or Dairy (optional) 1 fl. oz. 1-2 fl. oz. 3 fl. oz.
Preparation
MA
Blended
Fontana® Strawberry Blended Beverage

®
Ice 12 oz. 16 oz. 24 oz.
Water or Dairy (optional) 1 fl. oz. 1-2 fl. oz. 3 fl. oz.
Preparation
ST
Tazo® Tea
Tea
Tazo®
Tazo Chai Tea Latte
®
Hot Tea
Tazo® Chai Concentrate 5 fl. oz. 7 fl. oz. 9 fl. oz.
Steamed Milk 5 fl. oz. 7 fl. oz. 9 fl. oz.
Foamed Milk Top with /4" foamed milk.
1
Preparation
1. Combine chai and milk and steam.
2. Add mixture to cup.
3. Top with 1/4" foamed milk.
CH
© 2013 Tazo. All rights reserved. Confidential. For Starbucks Foodservice business purposes only.
Tazo Iced Chai Tea Latte
®
Iced Tea
Tazo® Chai Concentrate 3 fl. oz. 5 fl. oz. 7 fl. oz.
Ice Fill to /4" below rim.
1
Preparation
1. Combine milk and chai in cup.
2. Stir well.
3. Add ice.
CH
Iced Tazo Tea
®
Iced Tea
Fontana® Classic Syrup 3 pumps 4 pumps 6 pumps
Tazo® Iced Tea 6 fl. oz. 8 fl. oz. 12 fl. oz.
(Black, Zen, Tropic, Passion)
Ice Fill to 1/4" below rim.
Preparation
2. Add brewed iced tea.
3. Stir well.
4. Fill with ice.
Iced Tazo Tea Lemonade
®
Iced Tea
Fontana® Classic Syrup 3 pumps 4 pumps 6 pumps
Tazo® Iced Tea 6 fl. oz. 8 fl. oz. 12 fl. oz.
(Black, Zen, Tropic, Passion)
Lemonade 3 fl. oz. 4 fl. oz. 6 fl. oz.
Ice Fill to 1/4" below rim.
Preparation
2. Add brewed iced tea and lemonade.
3. Stir well.
4. Fill with ice.
Tazo Green Tea Latte
®
Hot Tea
Tazo® Matcha Tea Latte 5 fl. oz. 7 fl. oz. 9 fl. oz.
Steamed Milk 5 fl. oz. 7 fl. oz. 9 fl. oz.
Foamed Milk Top with /4" foamed milk.
1
Preparation
1. Combine matcha and milk. Then steam.
matcha tea 2. Add mixture to cup.
3. Top with 1/4" foamed milk.
GRTL
Tazo Iced Green Tea Latte
®
Iced Tea
Tazo® Matcha Tea Latte 3 fl. oz. 5 fl. oz. 7 fl. oz.
Ice Fill to /4" below rim.
1
Preparation
1. Combine milk and matcha in cup.
2. Stir well.
3. Add ice.
matcha
GRTL
Non-coffee Beverages
Beverages
Non-coffee
Hot Chocolate
Hot Chocolate

Fontana Bittersweet
™
Fontana® Vanilla Syrup 1 pump (.25 fl. oz.) 1 pump (.25 fl. oz.) 1 pump (.25 fl. oz.) 2 pumps (.5 fl. oz.)
Preparation
1. Add sauce and syrup to cup. 4. Top with whipped cream.
2. Add steamed milk. 5. Drizzle with Fontana™ Bittersweet Chocolate

Mocha Sauce.
3. Stir well.
Options
If the beverage is for an adult, steam milk on the high end 150°–170°F range. If the beverage is for
a child, ensure that the serving temperature is not higher than 130°F.
HC
Hot Chocolate
White Hot Chocolate

Fontana White
™
Preparation
3. Stir well.
Options
If the beverage is for an adult, steam milk on the high end 150°–170°F range. If the beverage is for
a child, ensure that the serving temperature is not higher than 130°F.
WHC
Other
Whipped Cream
Ingredients
Fontana® Vanilla Syrup 8 pumps
Heavy Cream 16 fl. oz.
Preparation Options
1. Measure 16 fl. oz. (475 ml) of heavy cream. Using Whipped Cream
Dispenser – Procedure
2. Pour the heavy cream into a clean, sanitized and chilled whipped
1. With the nozzle
cream dispenser.
pointed down, place
3. Add 8 pumps of Fontana® Vanilla Syrup. the tip near the edge
of the cup.
4. Screw on the top of the dispenser.
2. Squeeze the handle
5. Place a whipped cream charger into the charger holder. and move in a spiral
pattern toward
6. Twist the charger holder onto the dispenser to prevent injury. the center while
Do not place your hand over the end of the charger holder. continuing to hold
the dispenser in a
7. Hold the dispenser over the sink; shake the dispenser vertically vertical position.
three or four times. Test whipped cream once before using.
3. Place lid on cup.
8. Label dispenser with the shelf life (24 hours refrigerated) and refrigerate.

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What are the standards for beverage temperature?

What are the standards for beverage temperature?

What are the standards for foam, whipped cream, and toppings?

What are the standards for foam, whipped cream, and toppings?

Beverage Hot Cold Blended Tazo® Non-coffee

Standards Beverages Beverages Beverages Tea Beverages

Espresso Flavor Espresso taste is intense, roasty with a caramel-like sweetness.

*Applies to the majority of hot espresso beverages.

Beverage Identification System Decaf

Starbucks® Beverage Calling & Cup Marking System Shots

This system was created to provide the following benefits:

Brewed coffee hold time is 2 hours.

Espresso shots should be used immediately.

A fresh pitcher of milk should be steamed for each beverage.

Steamed milk temperature should be 150°–170° F.

Child’s beverage temperature should not be above 130°F.

Steam wands should be wiped after every use.

Ingredients 8 fl. oz. 12 fl. oz. 16 fl. oz. 20 fl. oz.

Starbucks® Espresso Roast 1 shot 1 shot 2 shots 2 shots

Steamed Milk Fill to ¼" below rim.

Whipped Cream Top with whipped cream.

2. Add espresso shots and swirl in cup.

3. Add steamed milk.

4. Top with whipped cream.

Ingredients 8 fl. oz. 12 fl. oz. 16 fl. oz. 20 fl. oz.

Fontana® Syrup 2 pumps 3 pumps 4 pumps 5 pumps

Steamed Milk Fill to ¼” below rim.

Whipped Cream Top with whipped cream.

Ingredients 8 fl. oz. 12 fl. oz. 16 fl. oz. 20 fl. oz.

Steamed Milk Fill to ¼" below rim.

Foamed Milk Top with ¼" foamed milk.

2. Add steamed milk.

3. Top with foamed milk.

Ingredients 8 fl. oz. 12 fl. oz. 16 fl. oz. 20 fl. oz.

Starbucks® Espresso Roast 1 shot 1 shot 2 shots 2 shots

Steamed Milk Fill to ¼” below rim.

Foamed Milk Top with ¼” foam.

2. Add espresso shots and swirl in cup.

3. Add steamed milk.

4. Top with foamed milk.

Ingredients 12 fl. oz. 16 fl. oz. 20 fl. oz.

Hot Water Fill to ¼” below rim.

2. Add hot water.

Ingredients 8 fl. oz. 12 fl. oz. 16 fl. oz. 20 fl. oz.

2. Free-pour foamy milk.

Ingredients 8 fl. oz. 12 fl. oz. 16 fl. oz. 20 fl. oz.

Starbucks® Espresso Roast 1 shot 1 shot 2 shots 2 shots

Steamed Milk Fill to ¼" below rim.

Whipped Cream Top with whipped cream.

2. Add espresso shots and swirl in cup.

3. Add steamed milk.

4. Top with whipped cream.

Ingredients 8 fl. oz. 12 fl. oz. 16 fl. oz. 20 fl. oz.

Steamed Milk Fill to ¼” below rim.

Starbucks® Espresso Roast 1 shot 1 shot 2 shots 2 shots

Fontana™ Caramel Sauce Top with caramel sauce in a crosshatch design.

2. Add steamed milk.

3. Add foamed milk.

4. Pour espresso shots in center of milk.