DATA ANALYSIS

USING SPSS
fathony.rahman@pmbs.ac.id
School of Business & Economics
 Chapter Outline

 The Data Preparation Process

 Frequency Distribution
 Cross-Tabulation
 Hypothesis Testing
 Analysis of Variance and Covariance
Data Preparation
Data Preparation Process
Prepare Preliminary Plan of Data Analysis

Check Questionnaire

Edit

Code

Transcribe

Clean Data

Statistically Adjust the Data

Select Data Analysis Strategy

 Questionnaire Checking
Prepare Preliminary
Plan of Data Analysis
A questionnaire returned from the field may be
unacceptable for several reasons.
Check
Questionnaire  Parts of the questionnaire may be incomplete.
 The pattern of responses may indicate that the
Edit respondent did not understand or follow the
instructions. Ex. Skip patterns may not have been
Code followed
 The responses show little variance. Ex. a
Transcribe respondent has checked only 4s on a series of 7-
point rating scales.
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 One or more pages are missing.
 The questionnaire is received after the
Statistically Adjust
the Data
preestablished cutoff date.
 The questionnaire is answered by someone who
Select Data Analysis does not qualify for participation.
Strategy
 Editing
Prepare Preliminary
Plan of Data Analysis

Check
Questionnaire

Edit
Treatment of Unsatisfactory Results
Code
 Returning to the Field.
Transcribe  Assigning Missing Values.
Clean Data  Discarding Unsatisfactory
Statistically Adjust
Respondents.
the Data

Select Data Analysis

Strategy
 Coding
Prepare Preliminary
Plan of Data Analysis

Check
Questionnaire

Edit Coding means assigning a code,

Code
usually a number, to each possible
response to each question. The code
Transcribe includes an indication of the column
Clean Data
position (field) and data record it will
occupy.
Statistically Adjust
the Data

Select Data Analysis

Strategy
 Coding
Prepare Preliminary
Plan of Data Analysis

Check
Guidelines for Coding Unstructured
Questionnaire Questions:
Edit  Category codes should be mutually exclusive
and collectively exhaustive.
Code
 Only a few (10% or less) of the responses
Transcribe
should fall into the “other” category.
Clean Data  Category codes should be assigned for critical
issues even if no one has mentioned them.
Statistically Adjust
the Data  Data should be coded to retain as much detail
as possible.
Select Data Analysis
Strategy
 Codebook
Prepare Preliminary
Plan of Data Analysis
A codebook contains coding
Check
instructions and the necessary
Questionnaire information about variables in the data
Edit set. A codebook generally contains the
following information:
 column number
Code

Transcribe
 record number
Clean Data  variable number
Statistically Adjust
 variable name
the Data  question number
Select Data Analysis  instructions for coding
Strategy
 Coding Questionnaires
Prepare Preliminary

 The respondent code and the

Plan of Data Analysis

Check
Questionnaire record number appear on each
Edit
record in the data.
Code  The first record contains the
Transcribe
additional codes: project code,
interviewer code, date and time
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codes, and validation code.
Statistically Adjust
the Data  It is a good practice to insert blanks
Select Data Analysis between parts.
Strategy
 Restaurant Preference
ID PREFER. QUALITY QUANTITY VALUE SERVICE INCOME
1 2 2 3 1 3 6
2 6 5 6 5 7 2
3 4 4 3 4 5 3
4 1 2 1 1 2 5
5 7 6 6 5 4 1
6 5 4 4 5 4 3
7 2 2 3 2 3 5
8 3 3 4 2 3 4
9 7 6 7 6 5 2
10 2 3 2 2 2 5
11 2 3 2 1 3 6
12 6 6 6 6 7 2
13 4 4 3 3 4 3
14 1 1 3 1 2 4
15 7 7 5 5 4 2
16 5 5 4 5 5 3
17 2 3 1 2 3 4
18 4 4 3 3 3 3
19 7 5 5 7 5 5
20 3 2 2 3 3 3
SPSS Variable View of the Data of
Table 14.1
 Codebook Excerpt
Column Variable Variable Question Coding
Number Number Name Number Instructions
1 1 ID 1 to 20 as coded
Input the number circled.
2 2 Preference 1 1=Weak Preference
7=Strong Preference
Input the number circled.
3 3 Quality 2 1=Poor
7=Excellent
Input the number circled.
4 4 Quantity 3 1=Poor
7=Excellent
Input the number circled.
5 5 Value 4 1=Poor
7=Excellent
Input the number circled.
6 6 Service 5 1=Poor
7=Excellent
 Codebook Excerpt
Column Variable Variable Question Coding
Number Number Name Number Instructions
Input the number circled.
1 = Less than $20,000
2 = $20,000 to 34,999
7 7 Income 6 3 = $35,000 to 49,999
4 = $50,000 to 74,999
5 = $75,000 to 99,999
6 = $100,00 or more
 Data Transcription
Prepare Preliminary
Plan of Data Analysis

Check Raw Data

Questionnaire
CATI/ Keypunching via CRT Optical Digital Bar Code &
Edit CAPI Terminal Recognition Tech. Other
Technologies
Code Verification: Correct
Keypunching Errors
Transcribe

Clean Data Computer Other Storage

Memory Disks

Statistically Adjust
the Data Transcribed Data

Select Data Analysis

Strategy
 Data Cleaning Consistency Checks
Prepare Preliminary
Plan of Data Analysis

Check
Questionnaire
Consistency checks identify
Edit
data that are out of range,
Code logically inconsistent, or have
Transcribe extreme values.
Clean Data

Statistically Adjust Extreme values should be closely

the Data
examined.
Select Data Analysis
Strategy
 Data Cleaning Treatment of
Missing Responses
Prepare Preliminary
Plan of Data Analysis
 Substitute a Neutral Value – A neutral value,
typically the mean response to the variable,
Check
Questionnaire is substituted for the missing responses.
 Substitute an Imputed Response – The
Edit
respondents' pattern of responses to other
Code
questions are used to impute or calculate a
suitable response to the missing questions.
Transcribe  In casewise deletion, cases, or respondents,
with any missing responses are discarded
Clean Data from the analysis.
 In pairwise deletion, instead of discarding all
Statistically Adjust
the Data cases with any missing values, the researcher
uses only the cases or respondents with
Select Data Analysis complete responses for each calculation.
Strategy
 Statistically Adjusting the Data
Weighting
Prepare Preliminary
Plan of Data Analysis
In weighting, each case or
Check
Questionnaire
respondent in the database is
assigned a weight to reflect its
Edit
importance relative to other
Code cases or respondents.
Transcribe

Clean Data  to make the sample data more

representative
Statistically Adjust
the Data
 to adjust the sample so that greater
importance is attached to respondents
Select Data Analysis with certain characteristics.
Strategy
 Statistically Adjusting the Data
Prepare Preliminary
Plan of Data Analysis

Check
Questionnaire

Edit

Code

Transcribe

Clean Data

Statistically Adjust
the Data

Select Data Analysis

Strategy
 Statistically Adjusting the Data
Variable Respecification
Prepare Preliminary
Plan of Data Analysis
Variable respecification involves
Check
Questionnaire the transformation of data to
Edit
create new variables or modify
Code
existing variables.
Transcribe
 e.g., the researcher may create new
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variables that are composites of several
Statistically Adjust
other variables.
the Data
 Dummy variables are used for
Select Data Analysis respecifying categorical variables.
Strategy
 Statistically Adjusting the Data
Variable Respecification
Prepare Preliminary
Plan of Data Analysis

Check
Questionnaire

Edit

Code

Transcribe
Note that X1 = 1 for nonusers and 0 for all others. Likewise, X2 = 1 for
light users and 0 for all others, and X3 = 1 for medium users and 0 for all
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others. In analyzing the data, X1, X2, and X3 are used to represent all
user/nonuser groups.
Statistically Adjust
the Data

Select Data Analysis

Strategy
 Statistically Adjusting the Data
Scale Transformation and Standardization
Prepare Preliminary
Plan of Data Analysis

Check
Questionnaire

Edit Scale transformation involves a

Code manipulation of scale values to
Transcribe
ensure comparability with other
scales or otherwise make the data
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suitable for analysis.
Statistically Adjust
the Data

Select Data Analysis

Strategy
 Selecting a Data Analysis Strategy
Prepare Preliminary
Plan of Data Analysis
Earlier Steps (1, 2, & 3) of the
Check Marketing Research Process
Questionnaire

Edit
Known Characteristics of the Data
Code

Transcribe
Properties of Statistical Techniques

Clean Data
Background and Philosophy of the
Researcher
Statistically Adjust
the Data

Select Data Analysis Data Analysis Strategy

Strategy
Frequency Distribution, Cross-Tabulation, and
Hypothesis Testing
 Internet Usage Data
Respondent Internet Attitude Toward Attitude Toward Usage of Internet: Usage of Internet:
Sex Familiarity
Number Usage Internet Technology Shopping Banking

1 1.00 7.00 14.00 7.00 6.00 1.00 1.00

2 2.00 2.00 2.00 3.00 3.00 2.00 2.00
3 2.00 3.00 3.00 4.00 3.00 1.00 2.00
4 2.00 3.00 3.00 7.00 5.00 1.00 2.00
5 1.00 7.00 13.00 7.00 7.00 1.00 1.00
6 2.00 4.00 6.00 5.00 4.00 1.00 2.00
7 2.00 2.00 2.00 4.00 5.00 2.00 2.00
8 2.00 3.00 6.00 5.00 4.00 2.00 2.00
9 2.00 3.00 6.00 6.00 4.00 1.00 2.00
10 1.00 9.00 15.00 7.00 6.00 1.00 2.00
11 2.00 4.00 3.00 4.00 3.00 2.00 2.00
12 2.00 5.00 4.00 6.00 4.00 2.00 2.00
13 1.00 6.00 9.00 6.00 5.00 2.00 1.00
14 1.00 6.00 8.00 3.00 2.00 2.00 2.00
15 1.00 6.00 5.00 5.00 4.00 1.00 2.00
16 2.00 4.00 3.00 4.00 3.00 2.00 2.00
17 1.00 6.00 9.00 5.00 3.00 1.00 1.00
18 1.00 4.00 4.00 5.00 4.00 1.00 2.00
19 1.00 7.00 14.00 6.00 6.00 1.00 1.00
20 2.00 6.00 6.00 6.00 4.00 2.00 2.00
21 1.00 6.00 9.00 4.00 2.00 2.00 2.00
22 1.00 5.00 5.00 5.00 4.00 2.00 1.00
23 2.00 3.00 2.00 4.00 2.00 2.00 2.00
24 1.00 7.00 15.00 6.00 6.00 1.00 1.00
25 2.00 6.00 6.00 5.00 3.00 1.00 2.00
26 1.00 6.00 13.00 6.00 6.00 1.00 1.00
27 2.00 5.00 4.00 5.00 5.00 1.00 1.00
28 2.00 4.00 2.00 3.00 2.00 2.00 2.00
29 1.00 4.00 4.00 5.00 3.00 1.00 2.00
30 1.00 3.00 3.00 7.00 5.00 1.00 2.00
 Frequency Distribution

 In a frequency distribution, one variable is

considered at a time.
 A frequency distribution for a variable
produces a table of frequency counts,
percentages, and cumulative percentages for
all the values associated with that variable.
Frequency of Familiarity
with the Internet
Frequency Histogram
Statistics Associated with Frequency
Distribution: Measures of Location

 The mean, or average

value, is the most
commonly used measure
of central tendency.  (1+2+2+3+4+7+9)/7=4
 The mode is the value
that occurs most
frequently.  1, 2, 2, 3, 4, 7, 92
 The median of a sample is
the middle value when
the data are arranged in  1, 2, 2, 3, 4, 7, 93
ascending or descending
order.
Statistics Associated with Frequency
Distribution: Measures of Variability

 The range measures the spread of the data.

 The interquartile range is the difference between
the 75th and 25th percentile.
 The variance is the mean squared deviation from
the mean.
 The standard deviation is the square root of the
variance.
 The coefficient of variation is the ratio of the
standard deviation to the mean expressed as a
percentage, and is a unitless measure of relative
variability.
Statistics Associated with Frequency
Distribution: Measures of Shape
 Skewness. The
tendency of the
deviations from the
mean to be larger in
one direction than in
the other.
 Kurtosis is a measure of
the relative peakedness
or flatness of the curve
defined by the
frequency distribution.
 SPSS Windows: Frequencies
1. Select ANALYZE on the 6. Click CONTINUE.
SPSS menu bar.
2. Click DESCRIPTIVE 7. Click CHARTS.
STATISTICS and select 8. Click HISTOGRAMS,
FREQUENCIES.
then click CONTINUE.
3. Move the variable
“Familiarity [familiar]” to 9. Click OK.
the VARIABLE(s) box.
4. Click STATISTICS.
5. Select MEAN, MEDIAN,
MODE, STD. DEVIATION,
VARIANCE, and RANGE.
SPSS Windows: Frequencies
Statistics
Familiarity
N Valid 29
Missing 1
Mean 4,72
Median 5,00
Mode 6
Std. Deviation 1,579
Variance 2,493
Range 5

Familiarity
Valid Cumulative
Frequency Percent Percent Percent
Valid 2 2 6,7 6,9 6,9
3 6 20,0 20,7 27,6
4 6 20,0 20,7 48,3
5 3 10,0 10,3 58,6
6 8 26,7 27,6 86,2
Very
Familiar 4 13,3 13,8 100,0
Total 29 96,7 100,0
Missing 9 1 3,3
Total 30 100,0
SPSS Windows: Frequencies
 Cross-Tabulation

 While a frequency distribution describes one

variable at a time, a cross-tabulation describes
two or more variables simultaneously.
 Cross-tabulation results in tables that reflect
the joint distribution of two or more variables
with a limited number of categories or distinct
values.
 Gender and Internet Usage

Gender
Row
Internet Usage Male Female Total

Light (1) 5 10 15

Heavy (2) 10 5 15

Column Total 15 15
Purchase of Fashion Clothing by Sex
& Marital Status

Sex
Purchase of
Fashion Clothing Male Female

Married Not Married Married Not Married

High 35% 40% 25% 60%

Low 65% 60% 75% 40%

Column totals 100% 100% 100% 100%

Number of cases 400 120 300 180

SPSS Windows: Cross-tabulations

1. Select ANALYZE on the SPSS 6. Select OBSERVED under

menu bar. COUNTS and COLUMN
2. Click on DESCRIPTIVE under PERCENTAGES.
STATISTICS and select 7. Click CONTINUE.
CROSSTABS.
8. Click STATISTICS.
3. Move the variable “Internet
Usage Group [iusagegr]” to 9. Click on CHI-SQUARE, PHI
the ROW(S) box. AND CRAMER’S V.
4. Move the variable “Sex[sex]” 10. Click CONTINUE.
to the COLUMN(S) box. 11. Click OK.
5. Click on CELLS.
SPSS Windows: Cross-tabulations

Case Processing Summary

Cases
Valid Missing Total
N Percent N Percent N Percent
Internet
Usage
Group * 30 100,0% 0 0,0% 30 100,0%
Sex

Internet Usage Group * Sex Crosstabulation

Sex
Male Female Total
Internet Light Users Count 5 10 15
Usage
% within
Group 33,3% 66,7% 50,0%
Sex
Heavy Count 10 5 15
Users % within
Sex 66,7% 33,3% 50,0%
Total Count 15 15 30
% within
Sex 100,0% 100,0% 100,0%
 Steps Involved in Hypothesis
Testing
Step 1 Formulate H0 and H1

Step 2 Select Appropriate Test

Step 3 Choose Level of Significance

Step 4 Collect Data and Calculate Test Statistic

Step 5 Determine Probability Determine Critical Value of

Associated with Test Statistic Test Statistic TSCR

Step 6 Compare with Level of Determine if TSCAL falls into

Significance,  (Non) Rejection Region

Step 7 Reject or Do not Reject H0

Step 8 Draw Marketing Research Conclusion

A General Procedure for Hypothesis Testing
Step 1: Formulate the Hypothesis

 A null hypothesis is a statement of the status

quo, one of no difference or no effect. If the
null hypothesis is not rejected, no changes will
be made.
 An alternative hypothesis is one in which
some difference or effect is expected.
Accepting the alternative hypothesis will lead
to changes in opinions or actions.
A General Procedure for Hypothesis Testing
Step 1: Formulate the Hypothesis

Example:
The new service will be introduced if more than
40 percent of the Internet users shop via the
Internet.
The appropriate way to formulate the
hypotheses is:
H 0: p  0. 40
H 1: p > 0. 40
A General Procedure for Hypothesis Testing
Step 2: Select an Appropriate Test

 The test statistic measures how close the

sample has come to the null hypothesis.

 The test statistic often follows a well-known

distribution, such as the normal, t, or chi-
square distribution.
A General Procedure for Hypothesis Testing
Step 3: Choose a Level of Significance

Type I Error
 Type I error occurs when the sample results
lead to the rejection of the null hypothesis
when it is in fact true.

Type II Error
 Type II error occurs when, based on the
sample results, the null hypothesis is not
rejected when it is in fact false.
 A General Procedure for Hypothesis Testing
Step 4: Collect Data and Calculate Test Statistic

 The required data are collected and the value of

the test statistic computed.
 In our example, the value of the sample p
proportion is
= 17/30 = 0.567.
 The value of sp can be determined as follows:
sp = p(1 - p)
n
=
(0.40)(0.6)
30
= 0.089
 A General Procedure for Hypothesis Testing
Step 4: Collect Data and Calculate Test Statistic

 The test statistic z can be calculated as

follows:

pˆ - p
z =
s p

= 0.567-0.40
0.089

= 1.88
 A General Procedure for Hypothesis Testing
Step 5: Determine the Probability (Critical Value)

 Using standard normal tables (Table 2 of the

Statistical Appendix), the probability of obtaining
a z value of 1.88 can be calculated.
 The shaded area between -  and 1.88 is 0.9699.
Therefore, the area to the right of z = 1.88 is
1.0000 - 0.9699 = 0.0301.
A General Procedure for Hypothesis Testing Steps 6 & 7:
Compare the Probability (Critical Value) & Making the Decision

 If the probability associated with the calculated

or observed value of the test statistic (TSCAL) is
less than the level of significance (), the null
hypothesis is rejected.
 The probability associated with the calculated or
observed value of the test statistic is 0.0301. This
is the probability of getting a p value of 0.567
when = 0.40. This is less than the level of
significance of 0.05. Hence, the null hypothesis
is rejected
A General Procedure for Hypothesis Testing
Step 8: Marketing Research Conclusion

 The conclusion reached by hypothesis testing

must be expressed in terms of the marketing
research problem.
 In our example, we conclude that there is
evidence that the proportion of Internet
users who shop via the Internet is
significantly greater than 0.40.
A Classification of Hypothesis Testing
Procedures for Examining Differences
Hypothesis Tests

Parametric Tests Non-parametric Tests

(Metric Tests) (Nonmetric Tests)

Parametric tests assume that the Nonparametric tests assume that

variables of interest are measured the variables are measured on a
on at least an interval scale. nominal or ordinal scale.
A Classification of Hypothesis Testing
Procedures for Examining Differences
Hypothesis Tests

Parametric Tests Non-parametric Tests

(Metric Tests) (Nonmetric Tests)

One Sample Two or More One Sample Two or More

Samples Samples

These tests can be further classified based on

whether one or two or more samples are involved.
 A Classification of Hypothesis Testing
Procedures for Examining Differences
Hypothesis Tests

Parametric Tests Non-parametric Tests

(Metric Tests) (Nonmetric Tests)

One Sample Two or More One Sample Two or More

Samples Samples

The samples are independent if they are The samples are paired when the data for
drawn randomly from different the two samples relate to the same group
populations. For the purpose of analysis, of respondents.
data pertaining to different groups of
respondents, e.g., males and females, are
generally treated as independent samples.
A Classification of Hypothesis Testing
Procedures for Examining Differences
Hypothesis Tests

Parametric Tests Non-parametric Tests

(Metric Tests) (Nonmetric Tests)

One Sample Two or More One Sample Two or More

Samples Samples

Independent Paired Samples Independent Paired Samples

Samples Samples
 A Classification of Hypothesis Testing
Procedures for Examining Differences
Hypothesis Tests

Parametric Tests Non-parametric Tests

(Metric Tests) (Nonmetric Tests)

One Sample Two or More One Sample Two or More

* t test Samples * Chi-Square Samples
* z test * K-S
* Runs
* Binomial
Independent Paired Samples Independent Paired Samples
Samples Samples
* Paired t test * Sign
* Wilcoxon
* Two-Group t test * Chi-Square * McNemar
* z test * Mann-Whitney * Chi-Square
* Median
* K-S
A Summary of Hypothesis Tests
Related to Differences
SPSS Windows: One Sample t Test

 Select ANALYZE from the SPSS menu bar.

 Click COMPARE MEANS and then ONE SAMPLE
T TEST.
 Move “Familiarity [familiar]” in to the TEST
VARIABLE(S) box.
 Type “4” in the TEST VALUE box.
 Click OK.
SPSS Windows: One Sample t Test

One-Sample Statistics
Std. Std. Error
N Mean Deviation Mean
Familiarity 29 4,72 1,579 ,293

One-Sample Test

Test Value = 4
95% Confidence
Interval of the
Difference
Sig. (2- Mean
t df tailed) Difference Lower Upper
Familiarity 2,470 28 ,020 ,724 ,12 1,32
 SPSS Windows:
Two Independent Samples t Test
 Select ANALYZE from the SPSS menu bar.
 Click COMPARE MEANS and then INDEPENDENT
SAMPLES T TEST.
 Move “Internet Usage Hrs/Week [iusage]” in to
the TEST VARIABLE(S) box.
 Move “Sex[sex]” to GROUPING VARIABLE box.
 Click DEFINE GROUPS.
 Type “1” in GROUP 1 box and “2” in GROUP 2
box.
 Click CONTINUE.
 Click OK.
 SPSS Windows:
Two Independent Samples t Test

Group Statistics
Std. Std. Error
Sex N Mean Deviation Mean
Internet Male 15 9,33 4,402 1,137
Usage
Female 15 3,87 1,685 ,435
Hrs/Week

Independent Samples Test

Levene's Test for
Equality of Variances t-test for Equality of Means
95% Confidence
Interval of the
Difference
Sig. (2- Mean Std. Error
F Sig. t df tailed) Difference Difference Lower Upper
Internet Equal
Usage variances 15,507 ,000 4,492 28 ,000 5,467 1,217 2,974 7,960
Hrs/Week assumed
Equal
variances
not 4,492 18,014 ,000 5,467 1,217 2,910 8,024
assumed
SPSS Windows: Paired Samples t
Test

 Select ANALYZE from the SPSS menu bar.

 Click COMPARE MEANS and then PAIRED
SAMPLES T TEST.
 Select “Attitude toward Internet [iattitude]”
and then select “Attitude toward technology
[tattitude].” Move these variables in to the
PAIRED VARIABLE(S) box.
 Click OK.
SPSS Windows: Paired Samples t
Test
Paired Samples Statistics

Mean N Std. Deviation Std. Error Mean

Pair 1 Attitude toward
Internet 5,17 30 1,234 ,225

Attitude toward
Technology 4,10 30 1,398 ,255

Paired Samples Correlations

N Correlation Sig.
Pair 1 Attitude toward
Internet & Attitude
toward 30 ,809 ,000
Technology

Paired Samples Test

Paired Differences
95% Confidence
Interval of the
Std. Std. Error Difference Sig. (2-
Mean Deviation Mean Lower Upper t df tailed)
Pair 1 Attitude
toward
Internet -
Attitude 1,067 ,828 ,151 ,758 1,376 7,059 29 ,000
toward
Technology
Analysis of Variance and Covariance
Relationship Among Techniques

 Analysis of variance (ANOVA) is used as a test of

means for two or more populations. The null
hypothesis, typically, is that all means are equal.
 Analysis of variance must have a dependent
variable that is metric (measured using an
interval or ratio scale).
 There must also be one or more independent
variables that are all categorical (nonmetric).
Categorical independent variables are also called
factors.
Relationship Among Techniques

 A particular combination of factor levels, or categories, is

called a treatment.
 One-way analysis of variance involves only one categorical
variable, or a single factor. In one-way analysis of variance,
a treatment is the same as a factor level.
 If two or more factors are involved, the analysis is termed
n-way analysis of variance.
 If the set of independent variables consists of both
categorical and metric variables, the technique is called
analysis of covariance (ANCOVA). In this case, the
categorical independent variables are still referred to as
factors, whereas the metric-independent variables are
referred to as covariates.
Relationship Amongst Test, Analysis of Variance,
Analysis of Covariance, & Regression
Metric Dependent Variable

One Independent Variable One or More Independent

Variables

Binary

Categorical: Categorical: Interval

t test Factorial Interval

Analysis of Analysis of Regression

Variance Covariance

One Factor More Than One

Factor

One-Way Analysis N-Way Analysis of

of Variance Variance
One-Way Analysis of Variance

Marketing researchers are often interested in

examining the differences in the mean values of the
dependent variable for several categories of a single
independent variable or factor.

For example:
 Do the various segments differ in terms of their volume of
product consumption?
 Do the brand evaluations of groups exposed to different
commercials vary?
 What is the effect of consumers' familiarity with the store
(measured as high, medium, and low) on preference for the
store?
Conducting One-Way ANOVA

Identify the Dependent and Independent

Variables

Decompose the Total Variation

Measure the Effects

Test the Significance

Interpret the Results

Conducting One-Way Analysis of Variance
Interpret the Results

 If the null hypothesis of equal category means

is not rejected, then the independent variable
does not have a significant effect on the
dependent variable.
 On the other hand, if the null hypothesis is
rejected, then the effect of the independent
variable is significant.
 A comparison of the category mean values will
indicate the nature of the effect of the
independent variable.
 One-Way ANOVA:
Effect of In-Store Promotion on Store Sales
 N-Way Analysis of Variance

In marketing research, one is often concerned with the effect

of more than one factor simultaneously. For example:
 How do advertising levels (high, medium, and low) interact
with price levels (high, medium, and low) to influence a
brand's sale?
 Do educational levels (less than high school, high school
graduate, some college, and college graduate) and age (less
than 35, 35-55, more than 55) affect consumption of a
brand?
 What is the effect of consumers' familiarity with a
department store (high, medium, and low) and store image
(positive, neutral, and negative) on preference for the
store?
Two-Way Analysis of Variance
 Analysis of Covariance

When examining the differences in the mean values of

the dependent variable related to the effect of the
controlled independent variables, it is often necessary
to take into account the influence of uncontrolled
independent variables.
For example:
 In determining how different groups exposed to different commercials
evaluate a brand, it may be necessary to control for prior knowledge.
 In determining how different price levels will affect a household's cereal
consumption, it may be essential to take household size into account.
 Suppose that we wanted to determine the effect of in-store promotion
and couponing on sales while controlling for the effect of clientele.
Analysis of Covariance
 Issues in Interpretation

Important issues involved in the interpretation

of ANOVA results include interactions, relative
importance of factors, and multiple
comparisons.
 A Classification of
Interaction Effects
Possible Interaction Effects

No Interaction
Interaction
(Case 1)

Ordinal
Disordinal
(Case 2)

Noncrossover Crossover
(Case 3) (Case 4)
 Patterns of Interaction
Case 1: No Interaction Case 2: Ordinal Interaction
X 22 X 22

Y X 21 Y X 21

X 11 X 12 X13 X 11 X 12 X13
Case 3: Disordinal Interaction: Case 4: Disordinal Interaction:
Noncrossover Crossover
X 22 X 22
Y X 21 Y

X21

X 11 X 12 X13 X 11 X 12 X13
Multivariate Analysis of Variance

 Multivariate analysis of variance (MANOVA)

is similar to analysis of variance (ANOVA),
except that instead of one metric dependent
variable, we have two or more.
 In MANOVA, the null hypothesis is that the
vectors of means on multiple dependent
variables are equal across groups.
 Multivariate analysis of variance is appropriate
when there are two or more dependent
variables that are correlated.
 SPSS Windows

 One-way ANOVA can be efficiently performed using the

program COMPARE MEANS and then One-way ANOVA.
To select this procedure using SPSS for Windows, click:

Analyze>Compare Means>One-Way ANOVA …

 N-way analysis of variance and analysis of covariance

can be performed using GENERAL LINEAR MODEL. To
select this procedure using SPSS for Windows, click:

Analyze>General Linear Model>Univariate …

 SPSS Windows:
One-Way ANOVA
1. Select ANALYZE from the SPSS menu bar.
2. Click COMPARE MEANS and then ONE-WAY
ANOVA.
3. Move “Sales [sales]” in to the DEPENDENT LIST
box.
4. Move “In-Store Promotion[promotion]” to the
FACTOR box.
5. Click OPTIONS.
6. Click Descriptive.
7. Click CONTINUE.
8. Click OK.
 SPSS Windows:
One-Way ANOVA

Sales
95% Confidence
Interval for Mean
Std. Lower Upper
N Mean Deviation Std. Error Bound Bound Minimum Maximum
High 10 8,30 1,337 ,423 7,34 9,26 6 10
Medium 10 6,20 1,751 ,554 4,95 7,45 4 9
Low 10 3,70 2,003 ,633 2,27 5,13 1 7
Total 30 6,07 2,532 ,462 5,12 7,01 1 10

ANOVA
Sales
Sum of Mean
Squares df Square F Sig.
Between
Groups 106,067 2 53,033 17,944 ,000
Within
Groups 79,800 27 2,956
Total 185,867 29
 SPSS Windows:
Analysis of Covariance

1. Select ANALYZE from the SPSS menu bar.

2. Click GENERAL LINEAR MODEL and then UNIVARIATE.
3. Move “Sales [sales]” in to the DEPENDENT VARIABLE
box.
4. Move “In-Store Promotion[promotion]” to the FIXED
FACTOR(S) box. Then move “Coupon[coupon] also to
the FIXED FACTOR(S) box.
5. Move “Clientel[clientel] to the COVARIATE(S) box.
6. Click OK.
 SPSS Windows:
Analysis of Covariance
Between-Subjects Factors
Value
Label N
In-Store 1 High 10
Promotion
2 Medium 10
3 Low 10

Tests of Between-Subjects Effects

Dependent
Variable: Sales
Type III
Sum of Mean
Source Squares df Square F Sig.
Corrected
Model 106,905a 3 35,635 11,734 ,000
Intercept 103,346 1 103,346 34,029 ,000
clientel ,838 1 ,838 ,276 ,604
promotion 106,067 2 53,033 17,462 ,000
Error 78,962 26 3,037
Total 1290,000 30
Corrected
Total 185,867 29
a. R Squared = ,575 (Adjusted R Squared = ,526)