FTS DeskViewClientUserManual 676675 1175529

User Manual Manageability
DeskView Client
Congratulations on your purchase of an innovative
product from Fujitsu.
The latest information about our products, useful tips, updates etc. can be found on the
internet at: http://www.fujitsu.com/fts/
For automatic driver updates, please go to: http://fujitsu.com/fts/support
Should you have any technical questions, please contact:
• our Hotline/Service Desk (http://support.ts.fujitsu.com/contact/servicedesk)
• your sales partner
• your sales office
We hope you enjoy working with your new Fujitsu system!
Published by / Contact address in the EU
Fujitsu Technology Solutions GmbH
Mies-van-der-Rohe-Straße 8 (Mies-van-der-Rohe Street No. 8)
80807 Munich, Germany
http://www.fujitsu.com/fts/
Copyright
© Fujitsu Technology Solutions GmbH 2017. All rights reserved.
Publication Date
01/2017
Order No.: A26361-F1850-Z321-1-7619, edition 8

DeskView Client
Operating Manual
About This Manual 1

DeskView Client 3
Installing DeskView Client 7
Installing DeskView Client SNMP Add 17
On
DeskView Instant-BIOS Management 24
DeskView Client Components 26
WMI classes 109
Glossary 135
Licence conditions 139
Index 144
Remarks
Information on the product description meets the design specifications of Fujitsu and is
provided for comparison purposes. Several factors may cause the actual results to differ.
Technical data is subject to change without prior notification. Fujitsu rejects any responsibility
with regard to technical or editorial mistakes or omissions.
Trademarks
Fujitsu and the Fujitsu logo are registered trademarks of Fujitsu Limited or its subsidiaries in
the United States and other countries.
Microsoft and Windows are trademarks or registered trademarks of the Microsoft Corporation
in the United States and/or other countries.
Pentium is a registered trademark of Intel Corporation, USA.
Intel is a registered trademark of Intel Corporation, USA.
All other trademarks specified here are the property of their respective owners.
Copyright
No part of this publication may be copied, reproduced or translated without the prior written
consent of Fujitsu.
No part of this publication may be saved or transferred by any electronic means without the
written approval of Fujitsu.
Contents
Contents
About This Manual ............................................................................................................................. 1
Overview of Available Documentation.................................................................................................. 1
Manual Contents .................................................................................................................................. 1
Notational conventions ......................................................................................................................... 2
Path information ................................................................................................................................... 2
DeskView Client.................................................................................................................................. 3
Integration in Management Systems .................................................................................................... 6
Installing DeskView Client ................................................................................................................. 7
Requirements ....................................................................................................................................... 7
Microsoft Windows Installer.................................................................................................................. 8
Enabling Logging.................................................................................................................................. 9
Installing DeskView Client .................................................................................................................... 9
Repairing DeskView Client ................................................................................................................. 12
Adding/Removing DeskView Client Components .............................................................................. 12
Uninstalling DeskView Client.............................................................................................................. 14
Troubleshooting.................................................................................................................................. 15
Installing DeskView Client SNMP Add On...................................................................................... 17
Requirements ..................................................................................................................................... 17
Windows Firewall................................................................................................................................ 18
Configuration ...................................................................................................................................... 18
MIB files.............................................................................................................................................. 18
Installing DeskView Client SNMP....................................................................................................... 19
Repairing DeskView Client SNMP...................................................................................................... 20
Uninstalling DeskView Client SNMP .................................................................................................. 21
Troubleshooting.................................................................................................................................. 22
DeskView Instant-BIOS Management ............................................................................................. 24
DeskView Client Components......................................................................................................... 26
Alarm Management ............................................................................................................................ 26
Command line ............................................................................................................................ 29
Troubleshooting and tips ............................................................................................................ 37
Example – Protecting users from loss of data............................................................................ 37
Monitoring the Hard Disk using Alarm Management.................................................................. 37
Suppressing Events from Windows Service Monitoring............................................................. 38
BIOS Management (Archive & Update) ............................................................................................. 39
Command line ............................................................................................................................ 40
Example – Synchronising BIOS settings across a network........................................................ 46
Creating and distributing a master BIOS file using DeskFlash................................................... 46
BIOS Management (Settings)............................................................................................................. 47
Overview .................................................................................................................................... 47
Effectiveness of the settings....................................................................................................... 49
Note on WMI .............................................................................................................................. 49
Note on BitLocker....................................................................................................................... 49
Protected settings....................................................................................................................... 49
Command line ............................................................................................................................ 50
Parameters ................................................................................................................................. 60
Examples.................................................................................................................................... 71
Security Management......................................................................................................................... 76
Command line ............................................................................................................................ 77
Fujitsu
Contents
Driver Management.............................................................................................................................79
Command line.............................................................................................................................79
Accesing the web via a proxy server ..........................................................................................82
Display Management ..........................................................................................................................84
Command line.............................................................................................................................84
Inventory Management .......................................................................................................................87
Accessing system data with Inventory Management ..................................................................88
CSN (Customer Serial Number) .................................................................................................93
OWN (owner information for Notebooks)....................................................................................99
UserInfo ....................................................................................................................................105
WMI classes.....................................................................................................................................109
System-Data Classes .......................................................................................................................109
CABG_BaseBoard ....................................................................................................................109
CABG_DASHCapabilities .........................................................................................................109
CABG_DesktopMonitor.............................................................................................................110
CABG_MonitorEnclosure..........................................................................................................110
CABG_DeskViewInformation....................................................................................................111
CABG_PhysicalHardDisk..........................................................................................................111
CABG_PhysicalMemory ...........................................................................................................111
CABG_PhysicalMemoryArray...................................................................................................112
CABG_PhysicalProcessor ........................................................................................................112
CABG_Product .........................................................................................................................113
CABG_UserInformation ............................................................................................................113
CABG_VideoController .............................................................................................................114
CABG_WirelessSwitch .............................................................................................................115
Win32_BIOS .............................................................................................................................115
Win32_ComputerSystem ..........................................................................................................115
Win32_ComputerSystemProduct..............................................................................................116
Win32_CDROMDrive................................................................................................................116
Win32_DiskDrive ......................................................................................................................117
Win32_FloppyDrive...................................................................................................................117
Win32_LogicalDisk ...................................................................................................................118
Win32_NetworkAdapter ............................................................................................................119
Win32_NetworkAdapterConfiguration.......................................................................................119
Win32_OperatingSystem ..........................................................................................................120
Win32_SystemEnclosure..........................................................................................................120
Win32_TapeDrive .....................................................................................................................121
Classes for BIOS Settings ................................................................................................................121
CABG_BIOSSettings ................................................................................................................121
CABG_Bios_Settings................................................................................................................126
CABG_BIOSPassword .............................................................................................................126
CABG_LICENSEINFORMATION .............................................................................................127
Classes for security settings .............................................................................................................128
CABG_USBSTOR ....................................................................................................................128
Event classes ....................................................................................................................................129
CABG_AlertingCapabilities .......................................................................................................129
CABG_NotificationDeviceGroup ...............................................................................................130
CABG_NotificationIndicator ......................................................................................................132
Glossary...........................................................................................................................................135
Licence conditions .........................................................................................................................139
Index.................................................................................................................................................144
Fujitsu
About This Manual
About This Manual

This manual is intended for all company staff who perform system administration tasks (system
administrators, service personnel).
This manual describes the installation procedures for DeskView Client, the DeskView Client SNMP
Add On enhancement and the individual DeskView Client components.
Throughout this manual, the operating systems Windows 7, Windows 8 and

i Windows 10 will be referred to by the term Windows.
Overview of Available Documentation

This manual forms part of the DeskView documentation. The complete DeskView documentation
comprises the following documents:
• User manual DeskView Client 6
• release notes
Manual Contents
This manual contains the following chapters:
• "About This Manual" (this chapter)
contains an overview of the manual contents and conventions used.
• "DeskView Client Overview" on page 2
contains an overview of DeskView Client components.
• "Installing DeskView Client" on page 7
contains installation procedures for DeskView Client with examples and troubleshooting tips.
• "Installing DeskView Client SNMP Add On" on page 19
contains installation procedures for DeskView Client SNMP with examples and troubleshooting
tips.
• "DeskView Instant-BIOS Management" on page 24
contains detailed descriptions of the product variant DeskView Instant-BIOS Management.
• "DeskView Client Components" on page 26
contains detailed descriptions of all DeskView Client components with command syntax,
examples, return values, and troubleshooting tips.
• "WMI classes" on page 109
contains detailed descriptions of all WMI classes that are relevant for DeskView Client.
• "Glossary" on page 139
contains an overview of all abbreviations used in this manual and briefly describes each
abbreviation.
Fujitsu 1
About This Manual
Notational conventions
The meanings of the symbols and fonts used in this manual are as follows:
Notes
Important note
i
Procedures
► denotes a step performed as part of a procedure.
Fonts and formatting

Bold text
denotes terms that appear on a user interface, such as menus or options.
Courier font
denotes commands, parameters, variables, user input, file names, and path names.
Italics
Denotes product names, Internet addresses, and names of DeskView components.
Formatting and style of command-line commands

The following special characters are used in command lines:
[] Optional parameter
<> Variables
{} Optional variables
| Parameters that can be used alternatively
Parameters and variables can appear in uppercase, lowercase, or a combination of both.

The values of variables can be enclosed in quotation marks, but can also appear without quotation
marks.
Path information
DeskView is installed by default into the following directory:
i %ProgramFiles%\Fujitsu\DeskView. All path information in this manual refers to
this standard path.
2 Fujitsu
DeskView Client
DeskView Client
DeskView Client is a family of software components that can be installed individually as required.
DeskView Client can be installed across a network on all supported computers.
DeskView Client components can also be installed locally if necessary.
DeskView Client provides the following functions:
• Administration support of client computers
• Access to system data and BIOS settings, even from a remote computer
• Increase in system security and reliability with configurable proactive notifications. Information
about changes to the hardware and opening of the casing
DeskView Instant-BIOS Management offers the facility to use the DeskView Client components
BIOS Management (Archive & Update) and BIOS Management (Settings) once, without having to
install them permanently. You will find detailed information about this in chapter "DeskView Instant-
BIOS Management" on page 24.
DeskView Client comprises the following components:
DeskView Client Short description

components
Alarm Management Alarm Management reports changes to the system status of the client
computers.
BIOS Management BIOS Management (Archive & Update) allows the following functions to
(Archive & Update) be performed:
- Update the BIOS
- Update BIOS settings
- Archive the BIOS and BIOS settings
- Update installed processor microcode patches
BIOS Management BIOS Management allows settings to be changed in the BIOS setup
(Settings) under Windows.
- Protect the BIOS menu with a password
- Change system boot sequence
- Reset BIOS to standard values
- Adjust BIOS settings if necessary
- Query current BIOS settings via WMI
Security Management With Security Management, you can prevent or allow access to
removable data storage media on client computers.
Driver Management Driver Management allows you to update drivers and/or install newer
versions of system applications (such as Mobile Software Suite) –
access to the drivers is provided via a DU DVD (Drivers & Utilities
DVD) or via the web.
Fujitsu 3
DeskView Client
DeskView Client Short description

components
Inventory Management Inventory Management can be used to:

- Request information about hardware and software
- Query the current status of the client computer
- Write customer serial number (CSN) to the system
- Write owner information to the system (OWN)
- Query user information (UserInfo) from end user
Display Management Display Management can be used to make specific settings for suitable
monitors.
For more information about the components, their command lines and parameters, see the following
sections.
User account control and DeskView components

To reduce the effects of malicious software, users will be informed if they perform an action that
could damage system settings.
DeskView Client components are administration applications which must be started with the
appropriate administrative rights. DeskView Client- components which do not have the necessary
administrative rights return an error code (22).
The extension of administrative rights means that the user account and its associated
i rights will change. This means that the network drives must be remapped.
4 Fujitsu
DeskView Client
Calling DeskView components from the command line

Most DeskView components comprise programs that can be called from the command line. These
programs are located in subfolders of the DeskView installation folder.
When the DeskView Client is installed, the %DESKVIEW% environment variable is configured, pointing
to the DeskView Client installation folder.
This environment variable can be used when calling a program via the command line.
Example
The command to archive the current BIOS may appear in a command line as follows:
C:\> “%DESKVIEW%\DeskFlash\DskFlash.exe“ /AR /WD=“%DESKVIEW%\DeskFlash“
This command creates a BUP with the current BIOS settings in the DeskFlash installation folder.
The command-line programs have been configured so as to allow them to be called from batch
programs using "start". You do not need to provide the path to the program.
The command to archive the current BIOS may appear in a batch program as follows:
start DskFlash.exe /AR /WD=“%DESKVIEW%\DeskFlash“
Equally, if you call a command-line program using "Start / Run...", no path needs to be provided.
Example
Start / Run… : DskFlash.exe /AR /WD=“%DESKVIEW%\DeskFlash“
Interfaces
The following interfaces are available for accessing the functions provided by DeskView Client:
• WMI
Data can be requested across the WMI interface using the following DeskView components:
Inventory Management, BIOS Management (Settings) and Alarm Management. The chapter
"WMI classes" on page 109 gives an overview of WMI classes.
• Command-line commands, e.g. logon scripts
This manual describes the command lines for each of the individual components in detail. For
more information, please refer to the chapter "DeskView Client Components" on page 26.
• SNMP
The DeskView Client functions can be integrated in the SNMP protocol to extend its
functionality.
These interfaces can be used to integrate DeskView Client components in higher-level management
systems such as Microsoft System Center Configuration Manager.
Fujitsu 5
DeskView Client
Integration in Management Systems

Integration with other management systems can be implemented using the standard interfaces. The
standard interfaces are:
• Command line commands
• SNMP (inventory and alert)
• WMI (Inventory: see annex)
6 Fujitsu
Installing DeskView Client

This chapter describes how to install DeskView Client, how to add and remove components, and
how to uninstall the DeskView Client.
The following topics are covered:
• "Requirements" on page 7
• "Microsoft Windows Installer" on page 8
• "Enabling Logging" on page 9
• "Installing DeskView Client" on page 9
• "Repairing DeskView Client" on page 12
• "Adding/Removing DeskView Client Components" on page 12
• "Uninstalling DeskView Client" on page 14
• "Troubleshooting" on page 15
Requirements
The following requirements must be met before installing DeskView Client:
• Hardware:
DeskView can only be installed on selected Fujitsu systems.
In addition, during installation DeskView makes a distinction between three different categories:
 Free: The DeskView Client can be installed and used on this computer
without an additional license.
 License needed: To install DeskView Client, a license key must be purchased.
 Unsupported: DeskView cannot be installed on this computer.
You can find out which of these three categories your computer is in by using the Feature Finder at
http://www.fujitsu.com/fts/solutions/high-tech/solutions/workplace/manageability/feature-finder.html.
• Operating systems:
Windows 7 Professional
Windows 7 Enterprise
Windows 7 Ultimate
Windows 8 Pro
Windows 10 Pro
• Administrator with administrative rights
Fujitsu 7
Microsoft Windows Installer

DeskView Client is installed using Microsoft Windows Installer.
Microsoft Windows Installer is part of the operating system and ensures that the installation of
software is monitored by the operating system.
This includes the following processes:
• Installation
• Modification
• Repair
• Update
• Deinstallation
Installation programs for Windows Installer are distributed as MSI packages. These packages have
the .msi file extension and may contain other files (e.g. .cab files) in addition to the actual
installation files. MSI packages are linked to the msiexec.exe application, which starts the
installation process. The basis of the DeskView Client installation program is the
DeskViewClient.msifile.
Digital signature
i The DeskView Client setup package is authenticated with a digital signature. This
signature will become invalid if the setup package is modified. This means that the
User Account Control dialog box will be displayed during installation of a package
which has been changed, to notify you that an unauthenticated program is trying to
access your system.
It is recommended that this package is not installed.
DeskView Client Setup installs the necessary software certificate itself.
If the installation process (installation, modification or uninstall) was successful, Microsoft Windows
Installer will return the following values:
0 The installation process was successful. The functions can be used immediately.
3010 The installation process was successful. The system must be rebooted before the
functions can be used.
For additional information about Microsoft Windows Installer, command line options, and return
values from the msiexec.exe program, please visit:
http://www.microsoft.com
Enter the search terms "Microsoft Windows Installer" or "msiexec.exe".
The following sections describe installation commands that can be extended using additional
options, such as enabling logging of the installation process.
8 Fujitsu
Enabling Logging
It is recommended that logging be enabled for all unattended installations carried out across the
network and when modifying the installation (switch "l" in Microsoft Windows Installer). If an error
occurs, for example, only the log files contain precise information about the type of error.
► Below is an example of a command line that can be used to start an installation process with
logging: msiexec /i DeskViewClient.msi /qn /l+ c:\temp\install.log
In this example, log information is written to the C:\temp\install.log log file.
– Use the /l command-line switch without any additional options to enable logging for
saving data relating to the current installation process only.
– Use the /l+ command-line switch to specify that information should be appended to the
log file during future DeskView Client installation processes, e.g. during an update. The full
name of the log file must remain the same. The log file created during the first installation
process requires approximately 200 KB of free disk space.
– Make sure that the path entered for the log file already exists; otherwise the installation
process will be cancelled and msiexec will return error code 1622.
– Use the /l*v command-line switch to obtain the most comprehensive installation logging
information. The log file requires several MB of free disk space.
As of DeskView Client V6.50, logging is switched on automatically. An MSI log file is

i therefore available even without explicit activation of logging.
An MSI log file is automatically created in the %TEMP% directory. This has the default
setting voicewarmup.
The name of the MSI log file is MSI????.LOG. The place holder ???? can be any
desired combination of letters and numbers, e.g. MSI9d05.LOG.

The installation package for DeskView Client can be found on our website:
http://fujitsu.com/fts/support.
DeskView Client can be installed locally or across a network. The installation package can be stored
in a local directory or on a network drive, or can be specified by a UNC path.
To install the application locally, start the dialog-based installation program.
For installation across a network, run an unattended installation from the command line (by calling
msiexec.exe). Unattended installation is the recommended method for use with installation across
a network. Unattended setup is an automated installation process. You do not need to enter any
information in the dialog boxes.
Both installation methods are described below.
Fujitsu 9
Installing DeskView Client locally

► Double-click the DeskViewClient.msi file.
or
► Type the following command line:
msiexec /i DeskViewClient.msi
The installation wizard will be started.
► Follow the instructions in each installation window.
– Confirm the licence conditions.
– The Destination Folder dialog box allows the installation directory for DeskView Client to
be modified. The standard installation folder is
%ProgramFiles%\Fujitsu\DeskView.
The folder used on a German system is:
C:\Programme\Fujitsu\DeskView.
– The Setup Type dialog box provides options for choosing to install the complete program
package or selected individual components.
► If the Custom option was selected in the Setup Type dialog box, then the components to be
installed can be selected using the Custom Setup dialog box. The following applications can
be selected:
– BIOS Management (Archive & Update)
– BIOS Management (Settings)
– Inventory Management
– Alarm Management
– Security Management
– Driver Management
– Display Management (*)
(*) This component is available as of DeskView Client V6.45.
► Click Install.
Administrative rights are required for the installation. After the installation has been
i started by clicking Install, the dialog box User Account Control will be displayed.
► Click Continue to prevent the installation from being cancelled.
The installation will receive the necessary administrative rights.

The installation will be started.
10 Fujitsu
Installing DeskView Client across a network
When you start installation, accept the Licence conditions on page 139 .
i
When starting the installation process you should Enabling Logging.
Ensure that the process carrying out the installation has been assigned administrative
i rights. If this is not done, the installation will be cancelled.
► If the installation package is saved under the network path \\softwareserver\share\ , for
example, type the following command line:
msiexec /i \\softwareserver\share\DeskViewClient.msi /qn
Switch /qn
i The switch /qn is required for installation across the network. The switch allows
you to start the installation in unattended mode, which means that the
installation runs automatically in the background, without requesting any user
input.
This will cause DeskView Client to be installed with all components in the standard installation
folder:
%ProgramFiles%\Fujitsu\DeskView .The folder used on a German system is:
C:\Programme\Fujitsu\DeskView.
► Below is an example of a command line to use if it is necessary to change the installation folder:
INSTALLDIR="C:\DeskView"
The INSTALLDIR property defines which folder the application will be installed in. In this
example, DeskView Client will be installed in the C:\DeskView folder.
► Below is an example of a command line to use to install individual components:
ADDLOCAL=SYSTEMDATA,BIOSSETTINGS
The ADDLOCAL property defines the components to be installed. In this example, the DeskView
System Data and BIOS Management components will be installed on the system. Other
components that are already installed are not removed.
The following components can be selected:
– NOTIFICATION Alarm Management
– SYSTEMDATA Inventory Management
– DESKFLASH BIOS Management (Archive & Update)
– BIOSSETTINGS BIOS Management (Settings)
– SECURITY Security Management
– DESKUPDATE Driver Management
– DISPLAY (*) Display Management
(*) This component is available as of DeskView Client V6.45.
Fujitsu 11
Repairing DeskView Client

The DeskView Client installation can be repaired if it becomes corrupted, e.g. because a required file
was inadvertently deleted.
Repairing a DeskView Client installation

► In the Program Maintenance dialog box, select the option Repair.
► Click Install.
The installed components will be repaired, for example, missing files are reinstalled.
Repairing a DeskView Client installation across the network

msiexec /fvomus \\softwareserver\share\DeskViewClient.msi /qn
Switch /qn
i The switch /qn is essential when repairing an installation across a network and
is used to start the unattended repair, that is, the repair process runs in the
background automatically without any user input.
The repair process may require the system to be rebooted. Use the REBOOT=ReallySuppress
parameter to prevent an unintentional reboot immediately after the system has been repaired.
Adding/Removing DeskView Client Components

Modifying a DeskView Client installation refers to the reinstallation or removal of selected
components. It is important to note that previously installed components that should not be removed
must also be specified.
To modify a local installation of DeskView Client

Proceed as follows to modify the selection of installed components:
► In the Program Maintenance dialog box, select the option Modify.
► Click Next.
► In the Custom Setup dialog box, select the components to be installed.
► Click Next.
The selected components will be installed. Previously installed components that have not been
selected will be uninstalled.
12 Fujitsu
To modify a DeskView Client across a network

Proceed as follows to install additional components:
► Enter the following command line if the installation package is stored under the UNC path
\\softwareserver\share\:
msiexec /i \\softwareserver\share\DeskViewClient.msi
ADDLOCAL=<Feature-List> /qn
Enter the additional components to be installed in place of the variable <Feature-List> .
Example
In the following example, the installation is to be modified so that Driver Management and BIOS
Management (Archive & Update) are additionally installed:
msiexec /i \\softwareserver\share\DeskViewClient.msi
ADDLOCAL=DESKUPDATE,DESKFLASH /qn
Proceed as follows to remove individual components:
► Enter the following command line if the installation package is stored under the UNC path
\\ServerX\server-share\:
msiexec /i \\softwareserver\share\DeskViewClient.msi REMOVE=<Feature-
List> /qn
Enter the components to be removed in place of the variable <Feature-List> .
Example
In the following example the BIOS Management (Settings), Driver Management and BIOS
Management (Archive & Update) components have previously been installed. The installation is
to be modified so that BIOS Management (Archive & Update) is removed:
msiexec /i \\softwareserver\share\DeskViewClient.msi REMOVE=DESKFLASH
/qn
The parameters ADDLOCAL and REMOVE can be combined on the same

i command line.
Fujitsu 13
Uninstalling DeskView Client

DeskView Client can be completely uninstalled or, in the case of a network installation, individual
components can be removed.
Uninstalling DeskView Client locally

► In the Program Maintenance dialog box, select the option Remove.
► Click Remove.
DeskView Client will be uninstalled.
or
► Uninstall DeskView Client using the tools provided in the Windows Control Panel for adding
and removing programs.
For more information, see the Windows documentation.
Uninstalling DeskView Client across a network

Ensure that the process carrying out the deinstallation has been assigned
i administrative rights. If this is not done the deinstallation will be cancelled.
It is recommend that unattended deinstallation is used to carry out deinstallation across a network.
msiexec /x {Product code for DeskView Client} /qn
The switch /qn is required for unattended deinstallation.
Tthe product code can be found in the list of installed products in the Windows registry under
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall. Search through
this list for the entry "DisplayName"="DeskViewClient". The registry key for this entry is
the product code for DeskView Client.
Example of the registry entry for DeskView Client 6.55.0088:
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A1248CA6-
4707-4B15-A3B9-CBB5E9C3EC76}:DisplayName REG_SZ DeskViewClient
14 Fujitsu
Troubleshooting
To make troubleshooting easier, we recommend that you enable logging for all installation
processes. The log file displays additional information about any errors that occur. Please refer to the
section "Enabling Logging" on page 9 for additional information.
The following problems may be encountered during installation of DeskView Client.
Installation on a computer on which a later version of DeskView Client is installed

The installation of DeskView Client will be cancelled if a later version of DeskView Client is already
installed.
For an an unattended installation, msiexec will return the error code 1603. The log file will contain
the error code and a description of the error - "__DESKVIEW__: Newer DeskView version installed".
Installation without administrative rights

The installation of DeskView Client is cancelled if you carry out the installation without administrative
privileges.
the error code and a description of the error - "Error 1925. You do not have sufficient privileges to
complete this installation for all users of the machine. Log on as an administrator and then retry this
installation.”
Installation on a computer running an operating system that is not supported

The installation of DeskView Client will be cancelled if an attempt is made to install it on a system
running an operating system that is not supported.
the error code and a description of the error - "__DESKVIEW__: No supported operating system".
First install an operating system that is supported by DeskView Client and then restart the installation
of DeskView Client.
Installation on a computer on which a log file cannot be written

The installation of DeskView Client will be cancelled if the path for the log file does not exist.
For an an unattended installation, msiexec will return the error code 1622.
Check that the path for the log file exists. Define this path or change the command line when you
enable logging.
Installation on a computer for which a license is needed

Installation of DeskView Client is terminated if it is found that a license is needed for this computer.
If you perform the dialogue-based installation, the following message will be displayed:
“The system needs a license to be a full supported DeskView Client. Please have a look into the
manual for further information.”
Further information can be found in chapter "Installing DeskView Client" under "Requirements -
Hardware".
An unattended installation returns error code 1603 from msiexec. In addition to the error code, the
log file also contains a description of the error
“__DESKVIEW__: The system needs a license to be a full supported DeskView Client."
Fujitsu 15
Installation on a computer which is not supported by DeskView Client

Installation of DeskView Client is terminated if it is found that this computer is not supported by
DeskView Client.
"The system is not supported by DeskView Client. Please have a look into the manual for further
information.”
Further information can be found in chapter "Installing DeskView Client" under "Requirements -
Hardware".
“__DESKVIEW__: The system is not supported by DeskView Client."
Installation on a computer which does not have all the necessary drivers installed
Installation of DeskView Client is terminated if it is found that not all the drivers are installed that are
needed to run the selected DeskView Client components.
"Needed drivers are not installed for the following DeskView Client components: <Feature-List>".
<Feature-List> contains a reference to one or more of the following DeskView Client components:
Notification Alarm Management

SystemData Inventory Management
DeskFlash BIOS Management (Archive & Update)
BIOSSettings BIOS Management (Settings)
Security Security Management
DeskUpdate Driver Management
Display Display Management
“__DESKVIEW__: Needed drivers are not installed for the following DeskView Client components:
<Feature-List>".
In the dialogue-based installation, you can use the installation window Custom Setup to install the
components which are supported by this computer.
With an unattended installation process, you can predefine the components to be installed by giving
the MSI parameter ADDLOCAL.
A reboot of the system is necessary after an uninstall

In some cases the system must be rebooted after DeskViewClient has been uninstalled. If no reboot
was performed, the subsequent new installation of the product will be aborted.
An unattended installation returns error code 1603 from msiexec. The log file will contain the error
code and a description of the error
“__DESKVIEW__: A previous uninstall of DeskViewClient requires a system reboot“.
16 Fujitsu
Installing DeskView Client SNMP Add On

This chapter describes how to install the DeskView Client SNMP Add On , modify the installation and
uninstall DeskView Client SNMP Add On . The name DeskView Client SNMP is used hereinafter.
The following topics are covered:
• "Requirements" on page 17
• "Windows Firewall" on page 18
• "Configuration" on page 18
• "MIB files" on page 18
• "Installing DeskView Client SNMP" on page 19
• "Repairing DeskView Client SNMP" on page 20
• "Uninstalling DeskView Client SNMP" on page 21
• "Troubleshooting" on page 22
Requirements
The following requirements must be met before installing DeskView Client SNMP:
• Operating systems:
Windows 7 Professional
Windows 8
Windows 10
• The Windows SNMP (Simple Network Management Protocol) component is installed.
• The following DeskView Client components are installed: Inventory Management and Alarm
Management. If these are not installed, the installation of DeskView Client SNMP will be
cancelled.
If only one of these DeskView Client components is installed, only the corresponding
component part of DeskView Client SNMP will be installed.
• Administrator with administrative rights
Fujitsu 17
Windows Firewall
The Windows firewall is usually activated by default. This causes some of the DeskView Client
SNMP functionality to be restricted or unavailable. Windows Firewall must be configured
appropriately for all the functions offered by DeskView Client SNMP to be available.
If you do not need the Windows Firewall, you can disable it completely. This gives you access to all
DeskView functions and you do not have to configure the following settings.
Note the port configuration of the management system if it has a firewall

i installed.
To configure the Windows Firewall

In order for the client to receive SNMP data, e.g. data queries from the server, it is necessary to
open UDP port 161.
In addition, the Windows Firewall option “File and Printer sharing” must be activated (see Windows
documentation).
Configuration
In order to use the integration of Alarm Management in SNMP, and therefore to be able to send
events through SNMP traps, the following parameters must be configured:
• Set up the receiver address for the trap (the Trap Receiver) in the SNMP service.
Further information can be found in the operating system help files.
• Activate system monitoring for Alarm Management and select SNMP as the output method.
Please refer to Alarm Management on page 26 for further information.
MIB files
To interpret the SNMP data that can be provided by DeskView Client, the MIB files must be
integrated manually into the management system.
The DeskTrap.mib file contains the description of the messages for Alarm Management, while the
SystemData.mib file contains the description of the system data for DeskView System Data.
18 Fujitsu
Installing DeskView Client SNMP

The installation package for DeskView Client SNMP is available to download from the Internet at
http://fujitsu.com/fts/support.
DeskView Client SNMP can be installed locally or across a network. The location of the installation
package can be a local directory, a network drive, or can be specified by a UNC path.
To install the application locally, start the dialog-based installation program.
Depending on the DeskView Client components already installed, only the corresponding DeskView
Client SNMP components will installed. If, for example, only the DeskView Client Notification
component is installed, only the corresponding component of DeskView Client SNMP will be
installed. The same applies for the DeskView Client System Data component.
For installation across a network, run an unattended installation from the command line (by calling
msiexec.exe). Unattended installation is the recommended method for use with installation across
a network. Unattended setup is an automated installation process. You do not need to enter any
information in the dialog boxes.
Both installation methods are described below.
During installation and deinstallation, the SNMP service is rebooted

i automatically.
To install DeskView Client SNMP on a local computer

► Double-click the DeskViewClientSNMP.msi file.
or
msiexec /i DeskViewClientSNMP.msi
► Follow the instructions in each installation window.
– Confirm the licence conditions.
– The Destination Folder dialog box allows the installation directory for DeskView Client
SNMP to be modified. The standard installation folder is
%ProgramFiles%\Fujitsu\DeskViewSNMP. On a German system it is the folder
C:\Programme\Fujitsu\DeskViewSNMP.
► Click Install.
Administrative rights are required for the installation. After the installation has
i been started by clicking Install, the dialog box User Account Control will be
displayed.
► Click Continue to prevent the installation from being cancelled.
The installation will receive the necessary administrative rights.

The installation will be started.
Fujitsu 19
To install DeskView Client SNMP in a network
When you start installation, accept the Licence conditions on page 139.
i
Ensure that the process carrying out the installation has been assigned
i administrative rights. If this is not done, the installation will be cancelled.
msiexec /i \\softwareserver\share\DeskViewClientSNMP.msi /qn
Switch /qn
i The switch /qn is essential when carrying out an installation across a network
and is used to start the unattended installation, that is, the installation runs in the
DeskView Client SNMP with all components will be installed in the designated standard
installation folder %ProgramFiles%\Fujitsu\DeskViewSNMP. On a German system it is the
folder C:\Programme\Fujitsu\DeskViewSNMP.
► Below is an example of a command line to use if it is necessary to change the installation folder:
msiexec /i \\softwareserver\share\DeskViewClientSNMP.msi /qn
INSTALLDIR="C:\DeskViewSNMP"
The INSTALLDIR property defines which folder the application will be installed in. In this
example, DeskView Client SNMP will be installed in the C:\DeskViewSNMP folder.
System monitoring must be reactivated when DeskView Client SNMP has been
i successfully installed by running the DVCCFG.EXE program. Please refer to
chapter “Alarm Management” on page 26 for further information.
Repairing DeskView Client SNMP

The DeskView Client SNMP installation can be repaired if it becomes corrupted, e.g. because a
required file was inadvertently deleted.
To repair a DeskView Client installation

The installation wizard will be started. In the Program Maintenance dialog box, select the
option Repair.
► Click Install.
The installation is repaired, for example, missing files are installed.
20 Fujitsu
To repair a DeskView Client SNMP installation

msiexec /fvomus \\softwareserver\share\DeskViewClientSNMP.msi /qn
Switch /qn
i The switch /qn is essential when repairing an installation across a network and
is used to start the unattended repair, that is, the repair process runs in the
The repair process may require the system to be rebooted. Use the REBOOT=ReallySuppress
parameter to prevent an unintentional reboot immediately after the system has been repaired.
Uninstalling DeskView Client SNMP

To uninstall DeskView Client SNMP on a local computer
► In the Program Maintenance dialog box, select the option Remove.
► Click Remove.
DeskView Client SNMP will be uninstalled.
or
► Uninstall DeskView Client using the tools provided in the Windows Control Panel for adding
and removing programs.
For more information, see the Windows documentation.
Uninstalling DeskView Client across a network
Ensure that the process carrying out the deinstallation has been assigned
i administrative rights. If this is not done the deinstallation will be cancelled.
It is recommend that unattended deinstallation is used to carry out deinstallation across a network.
msiexec /x {product code of DeskView Client SNMP} /qn
The switch /qn is required for unattended deinstallation.
The product code for DeskView Client SNMP can be found in the list of installed products in the
Windows registry under
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall. Search through
this list for the entry "DisplayName"="DeskViewClientSNMP". The registry key for the
entry is the product code for DeskView Client SNMP.
Fujitsu 21
Troubleshooting
To make troubleshooting easier, we recommend that you enable logging for all installation
processes. The log file displays additional information about any errors that occur.
The following problems may be encountered during installation of DeskView Client SNMP.
Installation on a computer on which DeskView Client is not installed

Installation of DeskView Client SNMP will be terminated if no version of DeskView Client is installed.
the error code and a description of the error - "__DESKVIEWSNMP__: No DeskViewClient version
installed (>=6.00)".
Installation on a computer on which neither DeskView System Data nor Alarm Management is
installed
The installation of DeskView Client SNMP will be cancelled if neither of these DeskView Client
components is installed.
the error code and a description of the error - "__DESKVIEWSNMP__: DeskViewClient components
SystemData and Notification are not installed".
Installation on a computer on which the SNMP service is not installed

The installation of DeskView Client SNMP will be cancelled if the SNMP service is not installed.
the error code and a description of the error - "__DESKVIEWSNMP__: SNMP service is not
installed".
► Install the SNMP service on the client and reboot installation of DeskView Client SNMP.
Installation on a computer on which a later version of DeskView Client SNMP is installed

The installation of DeskView Client SNMP will be cancelled if a later version of DeskView Client
SNMP is already installed.
the error code and a description of the error - "__DESKVIEWSNMP__: A higher version of
DeskViewClient SNMP is already installed".
Installation without administrative rights

The installation of DeskView Client SNMP is cancelled if you carry out the installation without
administrative privileges.
the error code and a description of the error - "Error 1925. You do not have sufficient privileges to
complete this installation for all users of the machine. Log on as an administrator and then retry this
installation.”
22 Fujitsu
Installation on a computer running an operating system that is not supported

The installation of DeskView Client SNMP will be cancelled if an attempt is made to install it on a
system running an operating system that is not supported.
the error code and a description of the error - "__DESKVIEWSNMP__: No supported operating
system".
► First install an operating system that is supported by DeskView Client SNMP and then restart
the installation of DeskView Client SNMP.
Installation on a computer on which a log file cannot be written

The installation of DeskView Client SNMP will be cancelled if the path for the log file does not exist.
For an an unattended installation, msiexec will return the error code 1622.
► Check that the path for the log file exists. Define this path or change the command line when
you enable logging.
Fujitsu 23
DeskView Instant-BIOS Management

DeskView Instant-BIOS Management is a special product variant of DeskView Client, that allows the
DeskView Client components DeskFlash and DeskView BIOS Settings to be used on one occasion
without the need to install DeskView Client.
The program package for DeskView Instant-BIOS Management is available to download from the
Internet at http://fujitsu.com/fts/support.
Executing DeskView Instant-BIOS Management

The software package contains the files DSKFLASH.EXE and BIOSSET.EXE that are used to run
the two components . You need administrator privileges to execute the files. You can execute the
files as often as you want. Running the components once using DeskView Instant-BIOS
Management takes significantly longer than using the installed version.
If DeskView Client is already installed, DeskView Instant-BIOS Management will return the value
300 when started.
If you want to start the installed version, you have two options:
• Call DeskView Instant-BIOS Management using the /useinstalled parameter.
• You can directly start the installed component.
Switch /nocertcheck
i The DeskView Instant BIOS Management program packages are digitally signed
by Fujitsu Technology Solutions. During the Signature Validation process, an
attempt is made to synchronise the certificates present in the system with
certification sites on the Internet, e.g. by checking for withdrawn or expired
certificates. If there is no connection to the network then these queries are not
interrupted until a certain amount of time ("time-out") has passed. This can cause
the running time of Instant BIOS Management to be significantly increased.
If you specify the additional switch /nocertcheck, which is only effective for
DeskView Instant BIOS Management, then you can disable the process for
verifying the signatures and significantly reduce the running time as a result.
Caution: Doing this will temporarily deactivate one of the security features of the
Windows Installer. In this case you must make sure yourself that the program
packages used are not changed without authorisation.
24 Fujitsu
Return values
DeskView Instant-BIOS Management returns a value that shows whether each component has run
without errors or whether an error has occurred. The value indicates the type of notification. The
following table gives an overview of all possible return values. In addition to these return values, the
values that apply to the components DeskFlash and DeskView BIOS Settings an also be returned.
300 The DeskView Client component is already installed.
302 Another instance of DeskView Instant is already running. Try again later.
303 An incompatible application is running. Try again later.
304 DeskView Instant cannot be started on a computer that has DeskView 5 is
installed.
305 The operating system installed on the target system is not supported.
306 You do not have the required access privileges.
310 Internal error.
For detailed information relating to syntax and return values for DeskFlash and DeskView BIOS
Settings please refer to the chapters “BIOS Management (Archive & Update)” on page 39 and
“BIOS Management (Settings)” on page 47 .
Fujitsu 25
DeskView Client Components

This chapter describes the properties and functionality of the individual DeskView Client
components.
Alarm Management
Alarm Management, previously DeskView Notification, is a component of DeskView Client that can
monitor changes in the system statuses of client computers. Monitoring must be enabled and
configured using the DVCCFG.EXE program.
You can define the following settings:
• Generate notifications and display the output on the affected computer if the defined system
status changes.
• Send system status changes to an e-mail address over the network
Depending on the type of hardware used, the system will support some or all of the following events
Event Description Query frequency
Checks whether the CMOS battery is within

the tolerance range. At system boot
Voltage or
Before replacing the CMOS battery, make a Every 28 hours
note of the BIOS entries.
Checks whether the processor has been At system boot
Processor change replace with another processor, whether a or
processor has been removed or added. Every 24 hours
Specifies whether it is possible to detect the
Case sensor Every 2.5 minutes
case being opened.
At system boot
Lease expiration Checks when the leasing contract expires. or
Every 24 hours
Checks that the measured rotational speeds At system boot
Fan deterioration of the monitored fans (CPU, system, power or
supply) lie within the tolerance range. Every 28 hours
Hard disks Monitors the disk drives using Self
Every 5.5 hours
(S.M.A.R.T.) Monitoring and Reporting Technology.
Free hard disk space Checks the free hard disk space on the
Every minute
(System) system drive.
Free hard disk space Checks disk space for data on all available
Every minute
(data) hard drives, except the system drive.
26 Fujitsu
Shows whether the memory of a system has

Memory changes At system boot
changed.
Checks whether the cover has been opened
without authorization if the computer is
Case opening Every 30 seconds
equipped with a cover sensor for the cover
opening.
Monitors the processor temperature and the
internal temperature of the client computer.
Temperature If the temperature is too high, switch off the Every 30 seconds
computer and identify the cause of the
temperature increase.
Checks device changes at the IDE and
Device changes Every 12 hours
SCSI interfaces.
Checks that the monitored fans (CPU,
system, power supply) are operational.
Fan monitoring Caution: A defective fan can lead to a Every 10 seconds
system crash and/or to a defect in the
associated system components.
Checks whether a monitor has been
replaced or removed, or if another monitor
has been added. (Not applicable to At system boot
Display change notebooks) or
A change in the monitor can only be Every 24 hours
detected reliably directly after a system
reboot.
Windows services
Monitors the installed Windows services Every 5 minutes
monitoring
Fujitsu 27
Check whether the BIOS settings *)

supported by DeskView agree with the
predefined reference configuration.
The reference configuration is established
during activation of an event.
Changes to the BIOS settings which were
made by BIOS Management (Archive &
Update) or DeskView BIOS Settings are not
notified. Changes made by other programs
or by direct editing in BIOS Setup (F2 during
reboot) are notified.
Caution: Every hour
Monitoring the BIOS
settings After a BIOS Update via BIOS Management
(Archive & Update) (/UPD), the reference
configuration will be updated after the next
reboot. Changes which are made in the
meantime (e.g. change in BIOS Setup via
F2) will be interpreted by Alarm
Management as new reference
configurations. For this reason, after a BIOS
update using BIOS Management (Archive &
Update) and a reboot, check whether the
desired BIOS settings were actually set
*) see WMI classes -> Classes for BIOS
settings -> CABG_BIOS_Settings.
The events can be turned on and off individually.
Event output
The type of output varies according the configuration of the client computer.
The types of output available are listed below. These can be selected individually, as a group or all
together.
• Events are written to the Windows log file (EventLog).
• Events are listed in the log file. The log file is called "Notifications.log" and is located in the
folder %DESKVIEW%\Notification.
• A popup window showing an appropriate message will be displayed if any of the events occurs.
• Events are sent to an e-mail address.
• Events are sent to the administrator computer over SNMP. DeskView Client SNMP must be
installed in order to use this option.
The number of events that have occurred previously is recorded by counters (indicators). Only
events with the status warning or critical are counted, i.e. those that do not represent an
improvement in the system status. For example, there is a counter for the event group indicating
when a cover is open, but not for when a cover is closed. Counters are contained in the WMI class
CABG_NotificationIndicator. The counters can be reset in the DVCCFG.EXE program.
28 Fujitsu
Command line
DVCCFG.EXE is in the directory %DESKVIEW%\Common.
Syntax
To enable system monitoring

DVCCFG /SMON=ON [/Q]
To configure system monitoring

DVCCFG /SMON=<mask> [/Q]
To disable system monitoring

DVCCFG /SMON=OFF [/Q]
To configure system monitoring and display configuration

DVCCFG [/POPUP=ON|OFF|<mask>] [/EMAIL=ON|OFF|<mask>] [/SNMP=ON|OFF|<mask>]
[/EVENTLOG=ON|OFF|<mask>] [/LOGFILE=ON|OFF|<mask>]
[/LOGFILENAME=<filename>] [/TEST]
To configure system monitoring, connections, and IP addresses

DVCCFG [/SMON_IP=<ipadr>] [/ASD=ON|OFF] [/ASD_IP=<ipadr>] [/Q]
To enable forwarding by e-mail

DVCCFG /SMTP=<smtp> /TO=<email> [/CC=<email>] [/FROM=<email>] [/Q]
To disable forwarding by e-mail

DVCCFG /SMTP= [/Q]
To define e-mail settings

DVCCFG /SMTP=< smtp > /SUBJECT=<subject> /FROM=<email> /TO=<email>
/CC=<email> /ADDTEXT=<addtext> [/Q]
To reset event indicators

DVCCFG /ResetIndicator [/Q]
To monitor disk space

DVCCFG /FreeSpaceMB [/Critical=<mb>][/Warning=<mb>]
To monitor system disk space

DVCCFG /FreeSpaceSystemMB [/Critical=<mb>] [/Warning=<mb>]
To monitor the lease date

DVCCFG /LeaseExpDate=<date> [/WarnDays=<days>]
To display help
DVCCFG /?
Fujitsu 29
General parameters
/? Display help for the command-line parameters

/E Display return values and their corresponding description
/Q DVCCFG.EXE does not generate any output and does not
need any user input.
Parameters for system monitoring, connections, and IP addresses
/SMON=ON|OFF|<mask> Enable or disable system-monitoring output

/SMON_IP=<ipadr> Enter the IP address at which the output of system-
monitoring events is to be read.
/POPUP=ON|OFF|<mask> Enable or disable the use of popup windows for notification
of the events selected.
/EMAIL=ON|OFF|<mask> Enable or disable forwarding of events to an e-mail
address.
/SNMP=ON|OFF|<mask> Enable or disable forwarding of the selected events to the
administrator via SNMP
/EVENTLOG=ON|OFF|<mask> Enable or disable writing of events to the Windows log file.
/LOGFILE=ON|OFF|<mask> Enable or disable output of events to a log file
/TEST Display the selected system monitoring configuration
without using the configuration.
30 Fujitsu
System monitoring variable
<mask> Select specific events for output.

Events can be specified individually by setting the
corresponding bits in the mask to 0 or 1.
x= 0 do not display events
x= 1 display events
x= - Do not change the setting event display
Example:10000001001-000 outputs events for hard

disks (S.M.A.R.T.) , Free hard disk space (data) and
Free hard disk space (system) . Settings for the event
Lease Expiration remain unchanged.
x x x x x x x x x x x x x x x x x x x x
Reserved
Reserved
Reserved
Monitoring the BIOS settings
Reserved
Windows Service Monitoring
Display change
Processor change
Lease Expiration
Free hard disk space (system)
Device change
RAM change
Free hard disk space (data)
Voltage
Fan deterioration
Fan monitor
Temperature
Cover sensor
Opening the casing
Hard disks (S.M.A.R.T.)
Fujitsu 31
Parameters for e-mail settings
/SMTP=<smtp> Enter the name or IP address of the e-mail server

(SMTP server).
Notification by e-mail only works over SMTP.
Disable e-mail notification using empty parameters (/SMTP= )
/SUBJECT=<subject> Enter the subject of the e-mail.
You cannot leave the subject parameter empty. The default
setting is DeskView Notification.
The subject line can be expanded with specific event data
#PC# : Computer name
/FROM=<email> Enter the e-mail address of the sender. Just one e-mail
address can be entered.
/TO=<email> Enter the e-mail address of the recipient.
You can enter more than one address, separated by commas
or semicolons. E-mail addresses must be entered in the
following format:
localpart@domain or name <localpart@domain>.
At least one e-mail address must be entered for either the TO
or CC parameter.
/CC=<email> Enter the e-mail address for CC.
The input conventions for the address of the recipient apply.
/ADDTEXT=<addtext> Enter additional text to be added to the end of the e-mail
message, without line breaks.
By default, the following information is sent with the e-mail
message as text: computer name, IP address, date, time,
event, whether an improvement or a deterioration has
occurred, and the current status. If you enter text for this
parameter, your text will be added to the default text. For
example, you can add information about the person who
configured the e-mail settings.
The following character sets are supported:
US-ASCII - Standard US ASCII character set
ISO-8859-1 - Standard Western European character set
If you use special characters that do not belong to the
character set, they will not be displayed correctly in the e-mail
message.
Fujitsu 32
Parameters for writing events to a log file
/LOGFILENAME=<filename> (as of DeskView Client V6.40)

The storage location for the log file which is written to
when an event occurs is defined with the parameter
/LOGFILENAME=<filename>.
This file must be created by the administrator.
DeskView Client, which runs under the user name
NETWORK SERVICE, must be able to access the log file at
all times. Access is usually given for a file residing locally
on the client system. In the network, on the other hand,
corresponding file rights must be explicitly observed when
the file is created.
The file name on the network must always be specified
without a drive letter in UNC format (e.g.
\\SERVER\SHARE\ALERT.INI).
In this way, entries from several different clients can be
pooled in a log file and evaluated.
Please note that the file size is limited to 512 kB. Older
entries may therefore be overwritten by newer events.
/LOGFILENAME The parameter /LOGFILENAME outputs the name of the
current log file.
/LOGFILENAME= The parameter /LOGFILENAME= (without file name)
resets the log file to the default value:
%DESKVIEW%\Notification\Notifications.log.
NOTE:
Data will only be written to the log file if logging has been
enabled via the parameter /LOGFILE=ON | <mask> and
if the log file can be accessed at the time of an event.
Fujitsu 33
Variable for writing events to a log file

<filename> Defining the file name of the log file
If <filename> contains only a file name without a path
definition (e.g. ALERT.LOG), the log file will be created in
the current working directory.
If <filename> also contains a path definition (e.g.
\\SERVER\SHARE\ALERT.LOG), the log file will be
created in the corresponding path.
NOTE:
The directory specified in <filename> must exist, otherwise
the log file cannot be created.
Disk space monitoring parameters
/FreeSpaceMB Monitors all partitions

/FreeSpaceSystemMB Monitors the partition on which the operating system is
installed
/Critical=<mb>|OFF Specifies the critical limit value for remaining disk space or
disables evaluation of the limit value.
/Warning=<mb>|OFF Specifies the warning limit value for the remaining disk
space or disables evaluation of the limit value.
Lease monitoring parameter
/LeaseExpDate=<date>|OFF Date on which the leasing contract expires, displayed in

MM/DD/YYYY format or lease date not evaluated.
/WarnDays=<days>|OFF Number of days before the leasing contract expires that a
warning is displayed or no warning is displayed.
To reset event indicators
/ResetIndicator Reset the events counter

Counters are saved in the
CABG_NotificationIndicator WMI class.
34 Fujitsu
Examples
To enable system monitoring

DVCCFG /SMON=ON
All events are notified using all output methods.
Display all events using specific output methods

DVCCFG /POPUP=ON /LOGFILE=ON
All events are displayed in a popup window and recorded in the log file
Display specific events

DVCCFG /SMON=1------1--10---
S.M.A.R.T. – alarms and messages relating to the system and data disk space are displayed using
all output methods. The output of the lease expiry date monitor is blocked (0). All other settings
remain unchanged.
Example of e-mail settings

/SMTP_Server=123.12.12.100 /Subject=”DeskView Notification”
/From=abcd@xyz.de /To=xyz@abcd.de /AddText=“Configured by Peter”
These settings define the following e-mail text:
Computer: xypc; 123.12.12.123
13.12.2001; 17:13:45
Device class: Free hard disk space (data)
Type: Improvement; Status: OK
Sufficient free memory space on E:
Configured by Peter
Example of e-mail settings for subject line

/Subject=”DeskView Notification : #PC#”
These settings result in e.g. the following e-mail subject line:
Subject: DeskView Notification : xypc
Logging events in a central file

DVCCFG /LOGFILENAME=“\\SERVERPC\DeskView\Alarme.log“
All events are logged in the Alarme.log file in the DeskView directory on
the SERVERPC system
Fujitsu 35
Return values
DVCCFG.EXE returns a value that shows whether the program has run without errors or whether an
error has occurred. The value indicates the type of notification. The following table gives an overview
of all possible return values.
0 DVCCFG.EXE ran without errors.

1 Unknown error
3 Error initializing the module architecture
4 Invalid operating system
5 No administrator privileges
99 General error
101 The system name could not be determined from the IP address.
104 Error enabling system monitoring – WMI access error of class
FilterToConsumerBinding
105 Error setting the display limit – WMI access error of class DV_Filter
106 Error defining e-mail settings – WMI access error of class DV_Email.
107 Error resetting indicators – WMI access error of class
CABG_NotificationIndicator
109 Event output not available
110 Invalid e-mail format
301 DeskView setup requires a system reboot
36 Fujitsu
Troubleshooting and tips

Combining system monitoring parameters
i Calls using =ON always switch on full monitoring. This also applies if previously only
individual alarms were activated using the mask, but subsequently the output method was
configured using =ON.
Example: The call DvcCfg LogFile=/10000000000 activates the SMART alarm only.
Subsequently, the call DvcDfg EventLog=ON is entered. This call activates full monitoring
for the EventLog.)
Monitors connected to Keyboard Video Mouse switches (KVM switch)

i Monitors that are connected to a computer via a KVM switch cannot be monitored reliably
because they can only be recognised if the switch is in the correct position to allow the
monitor to be used with that computer. If the switch is set to connect the monitor to another
device then false alarms will be generated.
Example – Protecting users from loss of data

Users tend to save a lot of data on their computer that is not generally backed up on a central server.
This practice runs the risk that important company data is lost if there is a fault with the local hard
disk drive.
The S.M.A.R.T. technology used by Fujitsu Technology Solutions will protect the user in such cases.
The user will be informed before a problem occurs and is therefore able to take the appropriate
measures in good time.
Monitoring the Hard Disk using Alarm Management

S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology) is a diagnostic system integrated
into the hard disk, which continuously monitors various important parameters (e. g. temperature,
operational performance, data throughput). This allows impending faults to be detected in good time.
The Alarm Management component supports S.M.A.R.T. technology. It acts on alarms as they
occur. This means that messages relating to the status of the hard disk can be displayed on the
affected client computer and/or forwarded to an e-mail address.
How to output S.M.A.R.T alarms

► Enter the following command on the command line:
DVCCFG /SMON=ON [/Q]
The system monitoring is enabled. The parameter /Q instructs the system to carry out
configuration in the background:
Messages relating to the status of the hard disk will now be automatically displayed on the client
system.
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► If you want to forward the notifications by e-mail, enter the following command at the command
line
DVCCFG /SMTP=smtp.internal.local /SUBJECT="DeskView Notification"
/FROM="notify@internal.local" /TO="admin@internal.local" [/Q]
The message is sent using the Simple Mail Transfer Protocol via the SMTP server
"smtp.internal.local". In the example, the client from which the message was received has the
sender address "notify@internal.local", the receiver of the message has the address
"admin@internal.local" and the subject line states "DeskView Notification".
Suppressing Events from Windows Service Monitoring

When software is distributed or installed over the network, for example, Windows may install
services. In this case, if Windows Services Monitoring is active, events will be generated. The
output can be suppressed by deactivating the Windows Services Monitoring before installation.
The monitoring must be reactivated after installation has been completed.
Events in Windows Services are temporarily disabled as follows

DVCCFG /SMON=--------------0
Monitoring of both events is now disabled Other events remain unchanged.
► The desired software should now be installed.
► Use the following command to enable monitoring of the two events again:
DVCCFG /SMON=--------------1
Monitoring of both events is now enabled again.
38 Fujitsu
BIOS Management (Archive & Update)

With BIOS Management (Archive & Update), previously DeskFlash, you can perform the following
tasks:
• To update the BIOS
• Displaying information on BIOS update files
• To update BIOS settings
• To archive the BIOS and BIOS settings
• To update installed processor microcode patches
DeskFlash can also be used via the DeskView Instant-BIOS Management product variant . For
further information, please refer to the chapter "DeskView Instant-BIOS Management" on page 24.
DeskFlash can be used to update and archive the BIOS directly from Windows. DeskFlash supports
the BUP, OCF and OMF file formats for BIOS files.
To have the same BIOS with uniform settings on all systems in the network, you can, for example,
archive a BIOS together with all BIOS setup settings and then distribute it to all systems in the
network.
Hibernation or standby of the computer during and after flashing

i You must make certain that standby or hibernate mode is not triggered during the BIOS
update process (e.g. by the start menu, a programmed ON/OFF button of the PC).
If a standby or hibernate mode is triggered following the update process this may lead to
problems with “waking up”. The system must then be rebooted by pressing and holding
the on and off switch (for approximately 5 sec.). Any data that was not saved before the
standby/hibernate will be lost.
Fujitsu 39
Command line
DSKFLASH.EXE is in the directory %DESKVIEW%\DeskFlash.
To display help
DSKFLASH /?
The help on parameters is displayed.
To update the BIOS

DSKFLASH /UPD [/WD=<dir>] [/O=<dospat>|/O=<file>] [/S] [/W] [/LF[=<log>]]
[/OV] [/NRB|/ARB|/FRB] [/IAC] [/BPC=<batt>] [/LC=ON|AUTO|OFF]
The changes to the BIOS will be applied the next time the system is booted. The BIOS together with
the BIOS setup settings and processor microcode patches is updated.
Update the BIOS of mobile devices

i If the operating voltage of the system is interrupted while the BIOS is being updated, then it
is possible that the system may no longer start.
Therefore, before starting the update process you should make sure that the mobile system
is connected to the mains supply or that the notebook battery is fully charged.
Before the update, DeskFlash checks that the system is connected to the mains through the
mains adapter and that the rechargeable battery is at least 33% charged. If there is no
mains connection and/or the state of charge of the battery is less than 33%, the update
cannot be performed. DeskFlash then issues an appropriate error message and terminates.
This checking mechanism can be adapted using the parameters /IAC and /BPC.
Update BIOS and Intel TXT (Trusted Execution Technology)

i If TXT is enabled for current systems, it is not permitted for any program to access code or
data from other applications. BIOS functions enable cryptographic security options and
save checksums for self-testing in the secure memory area of the system's TPM. It is
therefore not possible to update the BIOS when TXT is enabled.
Therefore, before the update process, disable TXT in the BIOS Setup screen. After
completion of the update and a required system reboot, you can enable TXT again.
Updating BIOS with Capsule Update
i With a Capsule Update, a BIOS Update is not implemented during the operating system's
run time. The BIOS is only updated after a restart in the POST (power-on self test) phase of
the BIOS.
If you specify the parameters /arb and /frb for the restart, DeskFlash will prepare and
implement the restart accordingly.
The system will perform a targeted update of the BIOS after the restart and will then boot
the operating system.
Displaying information on BIOS update files

DeskView Client V6.55 or higher
DSKFLASH /BUPINFO [/WD=<dir>] [/O=<dospat>|/O=<file>] [/LF[=<log>]]
The information on all specified BIOS update files is displayed, such as the BIOS version included,
the manufacturer or any required minimum versions. This information can be used to plan
administrative update requests more accurately.
40 Fujitsu
To update BIOS settings

DSKFLASH /NVU [/WD=<dir>] [/O=<dospat>|/O=<file>] [/S] [/W] [/LF
[=<logfile>]] [/NRB|/ARB|/FRB] [/AFU] [/IAC] [/BPC=<batt>]
The changes to the BIOS will be applied the next time the system is booted. Only BIOS settings will
be updated. The BIOS versions used by the target systems and the update file(s) must be the same.
To archive the BIOS and BIOS settings

DSKFLASH /AR [/WD=<dir>] [/O=<pattern>|/O=<file>] [/S] [/W]
[/LF[=<logfile>]] [/OV] [/IAC] [/BPC=<batt>]
To update installed processor microcode patches

DSKFLASH /MCU [/S] [/W] [/WD=<dir>] [/LF[=<logfile>]] [/NRB|/ARB|/FRB]
[/IAC] [/BPC=<batt>]
The changes to the BIOS will be applied the next time the system is booted. The processor
microcode used by the systems will be updated with the corresponding file in the specified folder.
Parameters
Switch /NRB
i When using the /NRB switch it is possible that the computer will enter a standby or
hibernation mode.
When using the restart parameters /NRB, /ARB and /FRB, a message is displayed for all
users who are logged on to warn them about the risks (this does not apply to currently
inactive users when the "Fast User Switching" function is used in an operating system
which permits several users to access the same PC). This gives the users the
opportunity, for example, to save any unsaved data and to close open applications.
DeskFlash will only start the update when all logged on users have confirmed this dialog
box.
Users also have the possibility of cancelling the update by pressing the "Cancel" button
in the dialog screen.
The message can be suppressed by entering the switch /s . Then the user cannot
cancel the pending action.
/? Display help for the command-line parameters
/AFU Run a full BIOS update if the BIOS versions for the target
/ALLOWFULLUPDATE system and the update file(s) are not the same.
/AR Archive the BIOS and BIOS settings
/ARCHIVE
/ARB Perform necessary reboots automatically.
/ALLOWREBOOT
Any open applications will be closed without saving after a
short period of time.
/BPC= Set the minimum state of charge from 33% to 100% for the
/BATTPERCENT selected action. (Default setting is 33%)
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/BUPINFO Displaying information on BIOS update files

(V6.55 or higher)
Display return values and their corresponding description.
/E
/FRB Reboot the system when the operation is completed.
/FORCEREBOOT
Any open applications will be closed without saving after a
short period of time.
/IAC Disable the check of the external power supply. The action
/IGNOREAC can then also be performed without a connection to the mains
supply. This is not possible on all notebooks
(e.g. ESPRIMO Mobile)
/LF[=] Create a log file in the working directory with optional entry of
/LOGFILE[=] the file name.
/LC= Before starting the actual update process, cache the BIOS
/LOCALCACHE= files on the local hard disk.
ON = files are always cached.
OFF = files are never cached.
AUTO = only files that are on network drives are cached.
/MCU Update processor microcode patches
/MICROCODEUPDATE
/NRB Do not allow automatic reboots after the update.
PLEASE READ the notes at the beginning of this section
regarding this switch.
/NVU Update BIOS settings
/NVRAMUPDATE
The BIOS versions used by the target systems and the update
file(s) must be the same.
/O= File name of the archive
/OV Allow the BIOS to be overwritten even if a later version is not
/OVERWRITE available, or allow any existing archive file to be overwritten.
/S BIOS Management (Archive & Update) does not generate any
/SILENT outputs and does not need any user input.
/UPD Update the BIOS, BIOS settings, and processor microcode
/UPDATE patches
/W Disable warning dialogs
/WARNINGOFF
/WD= Define the working directory
/WORKINGDIRECTORY
If no working directory is specified, the current working
directory will be used.
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Variables
<batt> Minimum battery charge level in percent, e.g. "50%"

<dir> Specify folder in
DOS notation (e.g. C:\BIOS)
or
UNC notation (e.g. \\SERVER\BIOS)
Note: If you specify the root directory, you must not use any
inverted commas ("C:\"). The character combination \" will be
interpreted as control characters by Windows and can lead to
problems.
<file> Specify name of file for archiving or updating
<logfile> Specify a template for the name under which the log file is
stored
The following variables can be used here:
#domain# = system domain
#name# = computer name
#model# = model name
#baseboard# = system board name
#biosversion# = BIOS version as in SMBIOS Type 0
#system# = Mainboard
#date# = date
#time# = current time in hhmmss format
#no# = automatically generated sequential number
<pattern> Specify a pattern for the name under which the archive file is
stored.
#baseboard# = system board name
#biosversion# = BIOS version as in SMBIOS Type 0
#system# = mainboard
#date# = date
#time# = current time in hhmmss format
#no# = automatically generated sequential number
Fixed name components and variables may be combined, for

example, MYARCH_#system#_#date#.BUP
<dospat> File name with placeholder (e.g. D1332*.BUP)
Fujitsu 43
Examples
To update the BIOS

DSKFLASH /UPD /WD=C:\UPDATE /O=BIOS.BUP /ARB
A suitable BIOS file for the update is located in the local directory C:\UPDATE.
The system may initiate a reboot if required.
To update the BIOS automatically

DSKFLASH /UPD /WD=\\SERVER\SHARE /ARB
DeskFlash will search for a suitable update file in a folder on the shared network drive
\\Server\Share.
To update systems using a specified BIOS file

DSKFLASH /UPD /WD=\\SERVER\SHARE /O=BIOS.BUP /S /W /FRB
The process will run without any notifications. Warning messages are also disabled. A reboot will be
always be initiated following the update.
To archive the BIOS and BIOS settings

DSKFLASH /AR /WD=\\SERVER\SHARE /O=ARCHIV_#name#_#system#.BUP
The archive file is located on the shared network drive \\Server\Share. The computer name and
the mainboard will be used automatically in the file names.
To distribute a BIOS with BIOS settings

DSKFLASH /UPD /WD=\\SERVER\SHARE /O=ARCHIV.BUP /OV /ARB
Archive the BIOS as previously described and make the archive file available to the target system.
Use the above command line to update the BIOS and the BIOS settings using the archive file. It is
important that identical BIOS versions are used for the update in order to ensure that any changes to
the BIOS modules are also distributed.
To distribute BIOS settings that are saved in a file

DSKFLASH /NVU /WD=\\SERVER\SHARE /O=ARCHIV.BUP /AFU /ARB
Full distribution of the BIOS is permitted, even if the current BIOS version is different to that used by
the archive file.
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Return values
DeskFlash returns a value that shows whether the program ran without errors or whether an error
occurred. The value indicates the type of notification. The following table gives an overview of all
possible return values.
0 DeskFlash ran without error.

1 The action has been completed, but the log file contains warnings.
2 General error
4 Syntax error in the command line (incorrect parameter or invalid parameter
combinations)
8 No valid file is available for BIOS update
16 Insufficient disk space
22 DeskFlash must be started with elevated administrative rights.
32 Required settings are not specified (e.g. allow reboot)
64 User has insufficient privileges to run DeskFlash.
301 The computer must be rebooted before DeskFlash can be started.
305 The operating system installed on the target system is not supported.
307 The execution of DeskFlash was interrupted without performing any changes in
the system.
400 A Capsule Update is being implemented.
401 A BIOS update was not possible.
402 A BIOS update is still pending.
1024 It is not possible to start any update processes, as "BitLocker Drive Encryption" is
active in the system.
1025 The remaining charge in the battery is too low. Charge the battery or activate the
user warning (remove the /w switch).
1026 The state of charge of the battery could not be determined. Activate the user
warning (remove the /w switch).
1027 There is no notebook battery inserted. Insert a battery into the device.
1028 The remaining charge in the battery is too low. Charge the battery.
1029 The state of charge of the battery could not be determined. Contact Helpdesk
support.
1030 There is no notebook battery inserted. Insert a battery into the device.
1031 There is no mains adapter connected to the device. Connect the device to the
mains using the mains adapter.
1032 The status of the mains adapter could not be determined. Contact Helpdesk
support.
1033 The state of charge of the battery could not be determined. Connect the device to
the mains using the mains adapter.
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1034 The /IGNOREAC parameter is not supported on this system. Connect the device to
the mains using the mains adapter.
1035 A downgrade to this BIOS version is not permitted.
1036 An update of the current BIOS with the BIOS in the BIOS file is not possible -
lacking compatibility.
1037 BIOS access denied.
1038 No updating actions can be started because Intel TXT (Trusted Execution
Technology) is enabled on the system.
1039 The action was cancelled by the user.
1040 No matching module was found for this hardware.
1041 The DeskFlash version does not match the requirements in the update file.
1042 An update to a DeskFlash compatible BIOS version is required. Please use the
corresponding FJJ version, e.g. 2.08FJJ) to update the BIOS.
1043 The BIOS access was locked after the previous process.
1044 The BIOS access is locked until the next reboot.
1045 The BIOS Access State check failed.
1046 Invalid file(s) for a full update.
1047 With this BIOS, the same version cannot be overwritten.
1048 Display of the Action Status is not supported.
Example – Synchronising BIOS settings across a network

Networks change constantly; over time, new PCs and notebooks will be installed, while others will be
removed from the network. The result is that different machines end up with different computer-
specific settings in the central computer management component, the BIOS (Basic Input Output
System), which makes access and system management more difficult. These problems can only be
eased by using a centralised system to periodically synchronise the BIOS settings.
Creating and distributing a master BIOS file using DeskFlash

The DeskFlash component provides support for the synchronisation of BIOS settings. The BIOS
ARCHIVE function can be used to create a master BIOS file, which can in turn be distributed across
the network to all computers that share the same type of hardware.
First, this file is created by configuring and storing the desired settings locally in the BIOS on one
computer of the appropriate type. Then, the DeskFlash ARCHIVE function is used to create a copy
of the BIOS and distribute this across the network to all computers with the same type of hardware
using DeskFlash.
How to create a DSKFLASH BIOS archive
► Configure the BIOS locally on a computer of the appropriate type.
► Save these settings.
► Run Windows.
46 Fujitsu

DSKFLASH /AR /WD=\\SERVER\SHARE /O=ARCHIV_#name#_#system#.BUP
The archive file will be saved on the specified network drive \\Server\Share with the prefix
ARCHIV. The name of the computer and the mainboard are automatically appended to the file
name (via the variables #name#, #system#).
How to make assignments using DSKFLASH BIOS settings
DSKFLASH /UPD /WD=\\SERVER\SHARE /O=ARCHIV.BUP /OV /ARB
The archive file Archiv, stored on the network at \\Server\Share, is now used to update the
BIOS and BIOS settings of the corresponding computer hardware over the network.. The
parameter OV allows the BIOS to be overwritten.
BIOS Management (Settings)
Overview
BIOS Management (Settings) offers you the option to change BIOS Setup settings in Windows for
local computers, and to retrieve information about the current values of settings.
This information can be retrieved using
- the command BIOSSET.exe in the command line, or
- using various WMI classes (for a full description, see Chapter “WMI classes”).
The settings are either processed individually by separately calling them up in the command line, or
by using archive files. In the case of archive files, many settings are called up simultaneously in one
action. See also “Archive: Exporting settings into files, processing them and using an archive“ on
page 54.
DeskView BIOS Settings offers you the following functions, among others, which are described in the
sections below:
- Defining the order of devices upon system boot
- Activating and deactivating devices for system boot
- Resetting and changing BIOS passwords
- Applying specific BIOS settings independent of the system
- Changing and reading, in a system-specific manner, a large quantity of settings that are
available in BIOS Setup
- Reverting to default settings
- Changing and saving default values
- Activating boot via the network
- Saving settings in a file or restoring them from a file (archive)
- Merging file archives
You can also use DeskView BIOS Settings via the product variant DeskView Instant-BIOS
Management. To do this, there must not be any DeskView Client installed on the system. For further
information, see Chapter “DeskView Instant-BIOS Management”, page 24.
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Using DeskView BIOS Settings, it is generally not possible to access client computers that have a
BIOSSetup protected with a smart card (SystemLock). Smartcard protection means that access to
BIOS Setup is only possible using a correspondingly coded chip card (smart card).
The Workplace Manager software can also be used to manage BIOS settings for newer systems that
are smart card-protected.
You can manage client computers with different hardware configurations and of different
generations. In order to do so, see the general switch for the BIOSSET.EXE command line and
Section “Values for the <setting> variable”.
Extensions to the BIOS and hardware mean that the settings options may vary in some aspects
when comparing older and current models. It can therefore not always be guaranteed that a setting
in the current generation is 100% transferable to older models.
BIOSSET attempts to balance any differences between individual switches. For example:
In System A, one setting can have the values “ON”, “OFF” and “AUTO”. In System B, only “ON” and
“OFF” can be set. In this case, BIOSSET will set System B to “ON” when “AUTO” is input.
Some settings in the command line, e.g. /RB (remote boot) do not directly correspond to an
individual setting in BIOS Setup, but to a system-dependent combination based on multiple BIOS
Setup settings.
For example: For /RB, the following are some of those included when changes are made: “Network
Stack”, “LAN Controller”, “Boot Option Filter”, “PXE LAN Oprom”.
Select the option /EXPERT if:
- You wish to change a combination of BIOS Setup settings that is not provided for in the
command line switch
- You wish to change setup points that cannot be operated via the command line switch
The /EXPERT option can also be used for the archive.
See chapter “Expert mode, from V6.75”, page 58.
Safety instructions
i If incorrect BIOS settings are applied, a system can be rendered unusable.
When making changes, take the utmost care and consult the BIOS or system manual.
Test the settings on non-critical computers before rolling them out to a large number of
different systems.
In order to implement BIOSSET.exe, local administrator permissions are required on
the relevant system.
Changes to BIOS Setup can be password-protected in BIOS Setup. In administered
environments, this protection is recommended to protect your systems against
unauthorised or malicious changes.
In this case, the password must be input in the command line. Encrypted transfer is
also possible in order to prevent the option of direct access to BIOS Setup (F2) when
starting up the system.
See also “To create an encrypted password” on page 57.
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Effectiveness of the settings

The settings are written into the BIOS and can then immediately be read in their changed form.
Regardless of the BIOS Setup setting, the change will be effective immediately or when the next
POST (PowerOnSelfTest) takes place. For example, a change to the setup password takes effect
immediately; the audio controller will only be disconnected during the next POST.
Preventing hibernation after BIOS changes

i Prevent a computer from going into Hibernate (S4) after BIOS settings are changed.
Upon “wake-up”, a POST begins. The changed settings and any changes to the
system configuration will be implemented in doing so.
The operating system itself will, however, wake with a potentially outdated system
configuration (e.g. outdated device driver), which can lead to significant problems.
Note on WMI
In Chapter “WMI classes” you will find information about DeskView-specific WMI classes. These
represent individual BIOS Setup settings (CABG_Bios_Settings). They also provide additional
information, e.g. whether a setup password has been applied, which characters are permitted on this
system and how long a password can be (CABG_BIOSPassword).
Note on BitLocker
If the system drive is protected through BitLocker, no changes can be made.BitLocker must first be
turned off. After the changes have been made and after a cold start, BitLocker must be reactivated.
Data drives must be encrypted up to DeskView version V6.60. Since version V6.70, BitLocker is only
tested for the system drive.
Background: In order to prevent unauthorised access, BitLocker carries out a test during operating
system boot to determine whether the system has been changed. The test also includes parts of the
BIOS. If the test fails, the operating system will not start. BitLocker will then request that the recovery
key is input. Since the precise test criteria of BitLocker are not publicly known, no information can be
given about whether the changes influence this test. The Administrator can pause BitLocker, e.g. by
using WMI class Win32_EncryptableVolume, and then reactivate it at the next system boot. This
causes the system test to assume the changed settings as the future target state.
Protected settings
Some settings can only be changed if a non-blank BIOS Setup password has been set for the
system. These include “Boot Menu”, “Password On Boot”, “Flash Write”
“Boot from Removable Media”, “Password Entry on Boot for HDD”, “Change TPM State” and “USB
Provisioning of AMT”. The list is system-independent and may vary, even on identical systems,
where these have newer BIOS versions.
Fujitsu 49
Command line
See also “User account control and DeskView components” on page 4 and “Calling DeskView
components from the command line”, page 5.
BIOSSET.EXE is in the directory %DESKVIEW%\DeskSettings.
All parameters of the command line can be called up at any time by using the following command:
BIOSSET /?
Given the large number of parameters, it is recommended that the information is transferred to a file
in order to check the individual parameters.
Note:
If there have been releases between two DeskView product versions, new switches and options may
have been developed that could no longer be included in the manual.
It is therefore recommended to check the parameters of the currently installed version using
BIOSSET.EXE /?.
The syntax description is given in EBNF Format. See also “Formatting and style of command-line
commands”, page 2.
The individual commands with their parameters are described in more detail below. In addition, you
will find a description of the parameters (e.g. /E, /Q, …) under “Parameters”, page 60 et seqq.
The applicable placeholders in arrow brackets, such as e.g. <setting>, are explained in the examples
and in Section “Variables”, page 43 et seqq.
Set, change and display BIOS Setup password

BIOSSET [/PWD=<password>] /NEWPWD=[<password>] [/Q]
BIOSSET [/PWC=<encryptedpassword>] /NEWPWC=[<encryptedpassword>] [/Q]
Encrypted password
An encrypted password <encryptedpassword> can be set using the command BIOSSET
/CRYPT=<password>.
This prevents unauthorised users from being able to view the BIOS Setup password, for example
from a script, and thus prevents them making any changes in the F2 BIOS Setup menu.
In order to make changes in the command line with the <encryptedpassword>, the user must
have local Administrator permissions. Administrator permissions for “normal” users are not
recommended in administered environments.
Changing the user password

BIOSSET /PWD=<password> /NEWUPWD=[<upassword>] [/Q]
BIOSSET /PWC=<encryptedpassword> /NEWUPWC=[<encryptedupassword>] [/Q]
BIOSSET /UPWD=<upassword> /NEWUPWD=[<upassword>] [/Q]
BIOSSET /UPWC=<encryptedupassword> /NEWUPWC=[<encryptedupassword>] [/Q]
In order to set a user password, a setup password must first be applied. When the user password is
applied for the first time, the setup password must be input. Then, the user password can be
changed provided that you simply input the current user password as well.
50 Fujitsu
Changing the hard drive password

BIOSSET /PWD=<password> /HDDPWD=<hddpassword> /NEWHDDPWD=[<hddpassword>]
/HDDNR=[<hddnr>|ALL] [/Q]
BIOSSET /PWC=<encryptedpassword> /HDDPWC=<encryptedhddpassword>
/NEWHDDPWC=[<encryptedhddpassword>] /HDDNR=[<hddnr>|ALL] [/Q]
On supported systems, the hard drive password can only be changed on the BIOS at the next
reboot. Likewise, the existing password can only be checked at the next reboot. This means that, in
the case of ERRORLEVEL 0, it is not guaranteed that the password change has been successful.
ERRORLEVEL only confirms that the numbers are available and the characters used were valid. The
valid result can be seen after the reboot in the SMBIOS event log.
The status of the password can be checked after the reboot in WMI class CABG_BIOSPassword.
When using the parameter /ALL, all the media reported by the BIOS are contacted. ERRORLEVEL 0
only indicates that at least one was successfully changed.
External media (e.g. ESATA and USB) are not supported.
The hard drive numbers correspond with the number of the SATA port. These do not need to be
consecutive. NVMe M.2 modules are numbered separately, starting from no. 16, for example.
From DeskView Bios Settings V6.50, you can also set and manage passwords containing
i special characters. The use of special characters is also required for BIOS support of
administered systems. The characters permitted by the system can be checked in WMI
class CABG_BIOSPassword, page 126.
When using special characters in passwords, please note that the BIOS Setup input
masks, e.g. upon system boot, are based on the United Kingdom QWERTY keyboard
layout.
In some systems, the BIOS keyboard layout can be changed (see under switch
/KEYBOARDLAYOUT). Exercise particular care when using this option. The characters or
letters of the connected keyboard may not match with the settings. This could mean that
you cannot enter the password that has been set.
Saving default values

This function (from DeskView Client V6.55) saves the current settings as a template for the default
values. Using the function /DEFAULT, see “Reverting to default values”, these can be re-established.
In doing so, default settings will also be saved where these cannot be changed with BIOSSET itself.
Exceptions to defaults include boot sequences and passwords.
BIOSSET [/PWD=<password>] /SAVEDEFAULT [/Q]

BIOSSET [/PWC=<encryptedpassword>] /SAVEDEFAULT [/Q]
Reverting to default values

BIOSSET [/PWD=<password>] /DEFAULT [/Q]
BIOSSET [/PWC=<encryptedpassword>] /DEFAULT [/Q]
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Example of application:
Setting all settings to desired values using a processed archive, and saving them as future default
values:
BiosSet /AR=MeineWunschEinstellungen.xml /EXPERT /PWD=SetupPassword
BiosSet /SAVEDEFAULT /PWD=SetupPassword
Defining the order of devices upon system boot

BIOSSET [/PWD=<password>] /BO=<nr><device>{,<nr><device>...} [/Q]
BIOSSET [/PWC=<encryptedpassword>] /BO=<nr><device>{,<nr><device>...} [/Q]
Using the parameter /BO, you can change the boot sequence for device classes, i.e. assigning a
place in the boot sequence to all devices of a class. For example, all hard drives can be placed
before all CD ROMs. It is not possible to switch devices within a class. This is only offered from BOU
onwards; see “Defining and displaying the boot sequence in UEFI BIOS (from V6.50)”, page 52.
From DeskView Client V6.50 onwards, additional parameters are supported that offer extended
options for assigning devices in the boot sequence. These functions can only be used with a BIOS
that uses UEFI technology. For information about which systems support these functions, see
Feature Finder at http://www.fujitsu.com/fts/solutions/business-technology/manageability/.
In addition to boot sequences for device classes, the functions /BOU, /BOUD, /BOUE can be
used to define the following:
- Boot sequences for individual devices
- Boot sequences in UEFI installations
- Boot sequences for special boot inputs that are only available in UEFI (e.g. Windows Boot
Manager)
- Excluding individual devices or device classes from system boot or activating them for system
boot
Defining and displaying the boot sequence in UEFI BIOS (from V6.50)
BIOSSET [/PWD=<password>] /BOU[=<hexnr>-<entry>{,<hexnr>-<entry>...}] [/Q]
BIOSSET [/PWC=<encryptedpassword>] /BOU[=<hexnr>-<entry>{,<hexnr>-
<entry>...}] [/Q]
Example output from /BOU:
0x01-UEFI:FilePath0 (Windows Boot Manager)
In the example output, the following equivalents apply:
- <hexnr:>: 0x01
- <entry>: UEFI:FilePath0
- The descriptive text is contained in the round brackets, as in (Windows Boot Manager).
This can also be used as an <entry> for the command /BOU. See below, " Example of
application"
There are a very extensive number of boot options for UEFI standard. This means that it is not
always possible to detect a classification as a distinct “device type” for an entry. Entries that are not
accurately classified will be displayed as “Unknown”.
Setting the boot sequence can fail if further changes to settings or the system result in new or
changed entries being detected at the next system boot.
52 Fujitsu
Retrieving the current boot sequence:
BIOSSET /BOU
Output example:
0x04-UEFI:UNKNOWN0 (UEFI: IP4 Intel(R) Ethernet Connection (H) I219-V)
0x06-Harddisk0 (SAMSUNG MZVKW512HMJP-00000)
0x07-Harddisk1 (TOSHIBA THNSFC128GBSJ)
0x08-Harddisk2 (WDC WD5000AAKX-07U6AA0)
0x09-CDROM0 (TSSTcorp CDDVDW SU-208GB)
0x0a-LAN0 (IBA CL Slot 00FE v0104)
0x0b-UEFI:PIWGFirmwareFile0 (Diagnostic Program)
Success.
Errorlevel: 0
For the system, the following must be defined:

- First, booting from the second (UEFI) Windows installation
- then, UEFI LAN boot using IPV4:
BIOSSET /BOU=0x01-UEFI:FilePath1,0x02-“UEFI: IP4 Intel(R) Ethernet
Connection (H) I219-V” /PWD=MySetupPassword
Checking the result:

Command: BIOSSET /BOU
Output:
0x06-Harddisk0 (SAMSUNG MZVKW512HMJP-00000)
0x07-Harddisk1 (TOSHIBA THNSFC128GBSJ)
0x08-Harddisk2 (WDC WD5000AAKX-07U6AA0)
0x09-CDROM0 (TSSTcorp CDDVDW SU-208GB)
0x0a-LAN0 (IBA CL Slot 00FE v0104)
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0x0b-UEFI:PIWGFirmwareFile0 (Diagnostic Program)
Activating and deactivating boot inputs in the UEFI BIOS (from V6.50).
BIOSSET [/PWD=<password>]
/BOUE[=<entry>|<entryclass>{,<entry>|<entryclass> ...}] [/Q]
BIOSSET [/PWD=<encryptedpassword>]
/BOUE=<entry>|<entryclass>{,<entry>|<entryclass> ...} [/Q]
BIOSSET [/PWD=<password>] /BOUD=<entry>|<entryclass>{,<entry>|<entryclass>

...} [/Q]
BIOSSET [/PWD=<encryptedpassword>]
/BOUD=<entry>|<entryclass>{,<entry>|<entryclass> ...} [/Q]
If the command line switch /BOUD is used to deactivate devices or boot inputs, then the
i BIOS may, depending on the BIOS or system, assign these inputs to the end of the boot
sequence at the next system boot.
When re-activating, ensure that the assigned place in the boot sequence is expressly
configured as the next step (command switch /BOU).
Changing settings
BIOSSET [/PWD=<password>] <setting>=<state> [/Q]
BIOSSET [/PWC=<encryptedpassword>] <setting>=<state> [/Q]
BIOSSET /FW=OFF
Displaying the current value of a setting

BIOSSET [/PWD=<password>] <setting> [/Q]
BIOSSET [/PWC=<encryptedpassword>] <setting> [/Q]
Displaying / changing a setting default (from V6.60).

BIOSSET [/PWD=<password>] <setting>[=<state>] /DEFAULT [/Q]
BIOSSET [/PWC=<encryptedpassword>] <setting>[=<state>] /DEFAULT [/Q]
Archive: Exporting settings into files, processing them and using an archive
An archive is a file containing multiple BIOS Setup settings. The file can be created through a call
using BIOSSET. All settings contained in the file can be re-loaded with a single call.
The file, in XML format, follows the XML schema,
“DVBiosSetLogicalArchiveSchema_V2.xsd”. This file is in the installation directory of
BIOSSET.EXE.
See chapter “Structuring and manually processing archive files”, page 55.
54 Fujitsu
Archiving settings in a file

BIOSSET [/PWD=<password> | /PWC=<encryptedpassword>] /AR=<file> [/Q]
Reads all the adjustable switches in the BIOSSET and saves them in the file.
Passwords cannot be read, processed or shared using the archive.
Applying settings from file archives

BIOSSET [/PWD=<password> | /PWC=<encryptedpassword>] /UPD=<file>
[/STRICT][/Q]
Attempts to apply all switches contained in the file. Even if individual switches or values cannot be
applied to the system, the execution will proceed until the end of the file.
The /STRICT option initiates another calculation of the concluding ERRORLEVEL:
Without /STRICT, ERRORLEVEL 0 is output if at least one setting of the archive was successfully
applied.
When inputting /STRICT, all settings must be successfully applied so that ERRORLEVEL 0 can be
output.
The console displays whether each individual setting was applied.
Merging settings from file archives

BIOSSET /MERGE /S1=<file1> /S2=<file2> /D=<file3> [/Q]
From V6.60, additional source files can be input. These are processed in ascending order. If a
setting has already been added, it will not be overwritten by a setting of the same name in
subsequent files:
BIOSSET /MERGE /S1=<file1> /S2=<file2> {/S<nn>=<file<x>> ...}
/D=<destinationfile> [/Q]
Generating a template archive for a quantity of non-homogenous systems (various computer
generations or system configurations) with the aim of documenting or distributing to multiple
systems.
Since a given system may not offer all settings, /MERGE can be used to create a combination of all
settings in the administered environment.
Structuring and manually processing archive files

The file, in XML format, follows the XML structure,
“DVBiosSetLogicalArchiveSchema_V2.xsd”. This file is placed in the installation directory
ofBIOSSET.EXE .
The file can be opened and processed using a text editor. An editor that can handle XML can check
the schema and give a warning if it becomes invalid through processing of the XML structure.
For example (shortened):
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<DVBiosSetLogicalArchive xmlns:xsi="http://www.w3.org/2001/XMLSchema-
instance"
xsi:noNamespaceSchemaLocation="DVBiosSetLogicalArchiveSchema_V1.xsd"
Fujitsu 55
Version="1.0.0.0" ProductVersion="6.70" System="D3183-A1" Created="2016-

11-16T16:59:27">

<ArchiveSettingList>
<ArchiveSettingEntry>
<ArchiveSetting Switch="NUMLOCK">
<Value>ON</Value>
</ArchiveSetting>
</ArchiveSettingEntry>
<ArchiveSetting Switch="USBPORTS">
<Value>ENAALL</Value>
</ArchiveSetting>
<ArchiveSettingExtended Switch="SATAMODE">
<Value>AHCI</Value>
</ArchiveSettingExtended>
<ArchiveSettingExtended Switch="BO">
<Value>1HDD,2LAN</Value>
<ArchiveSettingExtended Switch="WAKEONRTC">
<Value>OFF</Value>
<OptionList>
<Option Name="MODE">DAILY</Option>
<Option
Name="TIME">00:00:00</Option>
</OptionList>
</ArchiveSettingList>
</DVBiosSetLogicalArchive>
56 Fujitsu
Description:
The archive comprises:
- Heading
- Commentary
- List of setting elements.
These <ArchiveSettingEntry> items describe a setting according to how it can be used in the
command line.
From BIOSSET /NUMLOCK=ON, the archive entry will be:
<ArchiveSetting Switch="NUMLOCK">
<Value>ON</Value>
</ArchiveSetting>
In order to set the chosen settings using an archive while leaving other settings unchanged, proceed
as follows:
- Delete all items that you do not want to change in the target system (the items between the
XML tags ArchiveSettingEntry> and </ArchiveSettingEntry>).
- In the remaining items, change the item value <Value> to the desired value.
- Use the resulting archive by using the command BIOSSET
/UPD=BearbeitetesArchiv.xml.
To display return values

BIOSSET /E
To create an encrypted password

BIOSSET /CRYPT=<password>
To switch ON/OFF using timer-controlled power-saving mode

BIOSSET [/PWD=<password> | /PWC=<encryptedpassword>]
/ZEROWATT=SCHEDULED /DISABLEDSTART=<time>/DISABLEDEND=<time> [/Q]

/ZEROWATT=ON|OFF [/Q]
Switch on system under timer control

/WAKEONRTC[=[ON|OFF]]

/WAKEONRTC=[ON|OFF] /MODE=DAILY /TIME=<waketime> [/Q]
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/WAKEONRTC=[ON|OFF] /MODE=MONTHLY /DAY=<dayofmonth> /TIME=<waketime> [/Q]

/WAKEONRTC=[ON|OFF] /MODE=WEEKLY /DAYS=<dayofweek>{,dayofweek...}
/TIME=<waketime> [/Q]
To change the function WAKEONRTC, the function ZEROWATT and the setting LPSO must be disabled.
These settings are not automatically adjusted.
Displaying/configuring SATA settings of the mass storage controller

/SATAMODE[=<sata_mode>] [/Q]
Particular care is required when configuring the mass storage controller. Corresponding
i commands can have consequences in the mass storage system, e.g. the operating
system no longer starts up due to a lack of drivers for the corresponding mode. When
deactivating a RAID configuration, RAID administrative information and thus the RAID
configuration may be lost. This can make time-consuming recovery actions necessary.
Expert mode, from V6.75

The settings described above may affect multiple settings in BIOS Setup and function in a range of
device generations and system configurations. As a result, settings may still be generalised.
Therefore, not all the options that exist in the BIOS Setup of a specific system are actually used.
In expert mode /EXPERT, you increase the level of detail in BIOSSET.
It enables you to process more items in different settings and archives.
BIOSSET /EXPERT <setting_item>[=<item_value>] [/DEFAULT] [/PWD=<password>
| /PWC=<encryptedpassword>][/Q]
BIOSSET /EXPERT / [/PWD=<password> | /PWC=<encryptedpassword>]/AR=<file>
[/Q]
BIOSSET /EXPERT / [/PWD=<password> | /PWC=<encryptedpassword>]/UPD=<file>
[STRICT][/Q]
The possible values for the variables <setting_item> and <item_value> are easy to extract
from an archive that was created using /EXPERT /AR=<file>.
In this case, for <setting_Item> and <item_value>, it is equally possible to use numerical
values e.g. 0x17 and equivalent text forms in quotation marks.
For example:BIOSSET /EXPERT 0x01=0x02 corresponds to the text form BIOSSET /EXPERT
“Serial Port”=”Enabled”
The corresponding archive entry is in the following form:
<ArchiveSettingGeneric Interface="gabi_settings">
58 Fujitsu
<ENUMSetupItem>
<SetupItemID>0x0001</SetupItemID>
<SetupItemIDName>Serial Port</SetupItemIDName>
<SettingValue>0x0002</SettingValue>
<SettingValueText>Enabled</SettingValueText>
<SettingDefaultValue>0X0002</SettingDefaultValue>
<SettingDefaultValueText>Enabled</SettingDefaultValueText>
<PossibleValueList>
<PossibleValueListEntry>
<PossibleValue>0X0001</PossibleValue>
<PossibleValueText>Disabled</PossibleValueText>
</PossibleValueListEntry>
<PossibleValueListEntry>
<PossibleValue>0X0002</PossibleValue>
<PossibleValueText>Enabled</PossibleValueText>
</PossibleValueListEntry>
</PossibleValueList>
</ENUMSetupItem>
</ArchiveSettingGeneric>
Meaning:
(Interface description, used within the program)
- Type of setting:
Number with upper and lower limit, <NUMBERSetupItem>
Choosing from a list of possible settings, <ENUMSetupItem>
String providing maximum and minimum length, <STRINGSetupItem>
- The name of the settings and corresponding numerical value
- The current value of the settings and corresponding text.
- The default value of the settings and corresponding text.
In addition to these items, the archive also contains items such as BOOTORDER, WAKEONRTC
and more, as described in “Archive: Exporting settings into files, processing them and using an
archive”, page 54.
As described in that section, this extended archive can also be processed and used again.
During the evaluation for the /UPD switch, only the value is taken into account.
Additional entries like the default value are only for information and documentation purposes.
During processing, the upper and lower limits must be observed.
For option items, only values from the “possible values” list can be used.
When using an extended archive, the process will again be as described in “Applying settings from
file archives”, page 55. If a particular setting or value does not exist on the target system, it will be
Fujitsu 59
executed with the next item.
Even if the permitted values have been observed, processing the items and using the
i /EXPERT archive can result in unpermitted combinations that are then applied in the
BIOS.
Settings can be dependent on other settings and may only be available in a combination.
In order to ensure that a given combination is permitted, it is recommended that settings
are first applied in BIOS Setup and then in the archive using /AR.
Parameters
General parameters in the BIOSSET command line
/? Display help for the command-line parameters.
/LOCAL? Outputs only the BIOS settings which are supported on this
system.
/E Displays return values and the corresponding description.

/Q DeskView BIOS Settings does not generate any outputs and
does not need any user inputs.
Parameters for using archive files
/AR=<pattern> Archives the current BIOS settings in a file. The format is

defined by the scheme
DVBiosSetLogicalArchiveSchema_V1.xsd.
/UPD=<file> Applies the BIOS settings from the specified archive file.
Attempts to implement all settings of the archive. If individual
settings cannot be implemented, this is not considered as an
error. The setting could be derived from another system
through /MERGE and not be available on the current system.
/EXPERT Detailed settings are also applied using /AR=<file> /EXPERT.
See section “Expert mode, from V6.75”, page “58”.
/STRICT Attempts to implement all archive settings. If, however, one of

the settings cannot be implemented, this is considered as an
error, ERRORLEVEL <> 0. The remaining settings are
implemented nonetheless.
/MERGE Merges two archive files. Settings which were already
contained in the first file are not replaced with settings with
the same name from the second file. As the archive files
could contain settings which are not known on the executing
system, the files are only checked for their conformity with the
archive scheme.
60 Fujitsu
/S1=<file1> Source file 1 for the merge.
/S2=<file2> Source file 2 for the merge.
/S<nn>=<file<x>> Further source files for the merge. The numbers <nn> must
be specified in ascending sequence with no breaks in the
sequence.
/D=<file3> Target file for the merge.
/D=<destinationfile> Target file for the merge.
Parameters for BIOS settings archive files
/NEWPWD Change setup password.

The <password> variable defines the new setup password.
/NEWUPWD Change user password.
The <upassword> variable defines the new user password.
/NEWPWC Change encrypted setup password (compare /NEWPWD).
/NEWUPWC Change encrypted user password (compare /NEWUPWD).
The <encryptedupassword> variable defines the new user
password
/PWD Enter current setup password.
This parameter must be entered if a setup password has
already been defined. See also <password>.
/UPWD Enter current user password.
This parameter can be entered in order to change an existing
user password. See also <upassword>.
/PWC Enter current setup password in encrypted form (compare
/PWD).
/UPWC Enter current user password in encrypted form (compare
/UPWD).
/NEWHDDPWD Change HDD password.
The <hddpassword> variable defines the new HDD password.
/NEWHDDPWC Change encrypted HDD password.
The <encryptedhddpassword> variable defines the new HDD
password.
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/HDDPWD Enter current HDD password.

This parameter must be entered if an HDD password has
already been defined. See also <hddpassword>.
/HDDPWC Enter encrypted HDD password.
The <encryptedhddpassword> variable defines the existing
HDD password. See also <encryptedhddpassword>.
/HDDNR Number of hard disk whose password is to be changed, or
ALL for all supported hard disks of the system.
See also <hddnr>.
/CRYPT Encrypt the stated password and output the result on the
console.
Parameters for energy-saving mode
/ZEROWATT Switch ON/OFF under timer-controlled power-saving mode

(ON | OFF | SCHEDULED).
Note:
Power-saving mode is enabled as standard. In this state the
computer cannot be remotely woken and administrated.
The SET DEFAULT command resets to this standard setting.
Note:
Summer and winter time are not set automatically.
If the scheduled option is to be selected, DISABLEDSTART
time and DISABLEDEND time must be specified.
/DISABLEDSTART Specify the time at which the computer must switch from
power-saving mode into administrated mode. Time
specification in the format: hh:mm (hours:minutes).
/DISABLEDEND Specify the time at which the computer must switch from
administrated mode into power-saving mode. Time
specification in the format: hh:mm (hours:minutes).
62 Fujitsu
Parameters for the time-controlled switch-on
/WAKEONRTC Timer-controlled system switch-on (ON | OFF)

If the wake-up is just to be enabled or disabled without
changing its time, this parameter can be used by itself.
/TIME Specify the time at which the computer should be switched
on. Time specification in the variable <waketime>, in the
format: "00:00:00" (hrs:mins:secs) or "00:00" (hrs:mins).
Note:
Summer time and winter time are not set automatically.
/MODE The system can be woken up daily, on a particular day every
month or on a particular weekday (DAILY | MONTHLY |
WEEKLY).
If the MONTHLY mode is chosen, the day must be specified
with the parameter DAY.
/DAY Day of the month on which the system should be switched on.
The possible values in the variable <dayofmonth> are 1 to 31.
If the WEEKLY mode is chosen, the day of the week must be
specified with the parameter DAYS.
/DAYS Day of the week or a list of the days of the week on which the
switch-on should occur. 0 stands for Sunday, 1 for Monday, to
6 for Saturday. If several days are specified, these must be in
ascending order and separated by commas, e.g.
/DAYS=1,2,3,4,5.
Parameters for setting the mass storage controller

Changing the settings of the mass storage controller. The variable <sata_mode> defines the new
setting.
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Variables
<password> Specify the setup password for DeskView BIOS Settings.

The setup password prevents unauthorized calling of the
BIOS setup. Only people who know the setup password can
call the BIOS setup.
Length:
The maximum password length is system-dependent and can
be queried via the WMI instance
BiosUserPasswordLength of the class
CABG_BIOS_SETTINGS.
The permitted value range depends on the system. The
characters a-z and numbers are generally supported.
From V6.60, this information can be queried via the WMI
class CABG_BIOSPassword.
<encryptedpassword>, An encrypted password created with /CRYPT.

<encryptedupassword>,
<encryptedhddpassword>
<upassword> User password
Is accepted by the system for the Password on Boot option as
alternative to setup password. Some systems enable
Password on Boot automatically as soon as a user password
has been assigned. See also /PWOB and <password>.
Length:
be queried via the WMI instance BiosUserPasswordLength of
the class CABG_BIOS_SETTINGS.
From V6.60, this information can be queried via the WMI
class CABG_BIOSPassword.
<hddpassword> HDD password
Prevents the hard disk from being used in another system
unless the password is known. The BIOS can also request
the password from the user on starting the system. See also
/HDDPWOB.
Length:
be queried on supported systems via the WMI instance
HarddiskPasswordLength of the class
CABG_BIOS_SETTINGS.
64 Fujitsu
<hddnr> Number of hard disk to be changed. Acceptable values are 0

to 99.
<file>,<file1>, Name and path of a particular BIOS settings archive file.
<file2>,<file3>,<desti
nationfile>,<file<x>>
<setting> BIOS settings. For values, see below.
<setup_item> Settings in expert mode. See chapter “Expert mode, from
V6.75”, page 58
<setting_value> Value of a setting in expert mode. See chapter “Expert mode,
from V6.75”, page 58
<state> Status of the BIOS setting.
Sample values
ON: Setting will be enabled
OFF: Setting will be disabled
AUTO The setting will be set to "Automatic"
<nr> Number of the boot order at system startup, that the system
BIOS uses to search devices for system files.
Values:
Digits 1–5
<device> Device name used for the boot sequence at system startup
Values:
F: Floppy disk drive
CD: CD-ROM drive
HDD: Hard disk drive
LAN: Network
LEG: Legacy device
<time> Time specification in the format: "00:00" (hours:minutes).
<waketime> Time specification in the format: "00:00" (hrs:mins) or
"00:00:00" (hrs:mins:secs)
<dayofmonth> Day of the month, values from 1 to 31
<dayofweek> Day of the week, values from 0 to 6. 0 corresponds to
Sunday, 1 Monday ... 6 Saturday.
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<pattern> Sample file name with variables which are automatically filled
(as of V6.45)
#baseboard# = name of the base board
#biosversion# = BIOS version as in SMBIOS type 0
#system# = mainboard
#date# = date
#time# = current time in format hhmmss
#no# = automatically generated, consecutive number
Fixed name components and variables may be combined, for
example, MYARCH_#system#_#date#.xml
<hexnr> Number in hexadecimal notation. To make it clear that the
number is hexadecimal, the prefix "0x" is used. Examples:
0x01, 0x0A, 0xFF
<entry> Entry in the system boot sequence. The entry can have the
following values:
Name of an entry as displayed in the BIOS boot menu, e.g.
"HL-DT-STDVD-ROM DH10N". In this way, individual devices
can be directly addressed. If there are spaces in the name,
quotation marks must be used.
Abstract instances of an entry class: <entryclass>xx (e.g.
harddisk0). In this way, individual devices can be addressed
independently of the device name.
<entryclass> Class for boot entries.
Legacy entries: Floppy, Harddisk, CDROM, PCMCIA, USB,
LAN
EFI devices: HardDrive, CD-ROM, FilePath, MediaProtocol
66 Fujitsu
<sata_mode> Setting of the mass storage controller. The variable can have
the following values:
• DISABLED: The controller is deactivated.
• IDE: The controller is switched to IDE mode. If there are
more detailed setting options in the system BIOS, these
are set in the following order of priority:
IDE-COMPATIBLE, IDE-NATIVE, IDE-ENHANCED
• IDE-NATIVE: The controller is switched to native
IDE mode.
• IDE-ENHANCED: The controller is switched to
enhanced IDE mode.
• IDE-COMPATIBLE: The controller is switched to
compatible IDE mode.
• AHCI: The controller is switched to AHCI mode.
• RAID: The controller is switched to RAID mode.
Values for the <setting> variable
Most BIOS settings are universal, however some only function in connection with a
i particular system. For instance, depending on the device, the audio function may be
"ON/OFF" or "ON/OFF/AUTO" or it may not be possible to set it at all.
To query which system settings are possible, use the parameter "/LOCAL?"on the target
system.
Please also note the error code.
The list below may be incomplete. As applicable, please observe the output of the
installed version in
BIOSSET /?
/AC Activates or deactivates the Audio Controller.

/ALS Enable or disable the ambient light sensor (from V6.65).
/AMT Activates or deactivates the Intel (R) Active Management
Technology BIOS upgrade (from V6.75).
/AMTMEUNCONFIGURE Deactivates the AMT/ME configuration at the next boot, without
a password (from version V6.75).
/AMTUSBPROVISIONING Enables or prevents the distribution of the AMT configuration
using a USB device (from V6.75).
/BFR Enable or disable the ability to boot from removable media.
/BM Enable or disable the boot menu (F12).
/BT Enable or disable onboard Bluetooth
/CAM Enable or disable internal camera.
/CAM2 Enable or disable the front camera (from V6.65).
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/CAMANDMIC Activates or deactivates the integrated camera and

microphone combination. Camera and microphone cannot be
switched on individually (as of V6.70).
/CMP Enable or disable core multiprocessor functionality.
/DASH Enable or disable DASH support.
/DC Switch the floppy disk drive controller on the mainboard on or
off.
/EASYPCPROTECTION Easy PC Protection can skip the Boot password if a matching
configuration is saved in the network. For configuration, the
Workplace Manager or Easy PC Protection programs are
required. (as of V6.70)
/ECCELOG Configures whether and which ECC memory events are
detected and entered in the SMBIOS event log (as of V6.45).
/EIPS Enable or disable Enhanced Idle Power State (additional
power settings).
/ESS Enable or disable Enhanced Intel SpeedStep Technology.
/F2 Enable or disable the BIOS information message that the F2
key can be used during boot-up to jump into BIOS.
/FPS Activates/deactivates the fingerprint sensor (as of V6.65).
/FW Enable or disable write protection for the system BIOS.
/HDDPWOB Enable or disable HDD Password on Boot function. To be
able to read the hard disks, it is necessary to enter the
HDD password or passwords. If the function is disabled, the
BIOS provides the hard disk with the password, provided it
has been set on this system.
/HLSO Enable or disable Hibernate like Soft Off. In hibernate, the
system uses the Low Power Soft Off or 0-Watt mode. (from
V6.60).
/HT Enable or disable hyperthreading.
/INTERNALGRAPHICS Specifies whether you can use a PCI or PEG card as the
primary image source and the graphics controller on the
system board as the secondary. (from V6.60).
/IR Enable or disable the onboard infrared port.
/KC Activates/deactivates the keyboard check in POST.
/KEYBOARDLAYOUT Change the BIOS keyboard layout. (as of V6.70)
Ensure that the password that you assign can
i actually be entered with the selected layout.
Together with the Password on Boot function no. or
the PASSWORDSEVERITY setting, the system can
become inoperable.
68 Fujitsu
/LANCONTROLLER Activates or deactivates the integrated LAN controller. (as of

V6.70)
/LPSO Enable or disable the Low Power Soft Off support. This
function cannot be enabled at the same time as the 0-Watt
(ZeroWatt) function.
/LPT Enable or disable parallel port.
/MEBX Determines how the MEBx (Management Engine BIOS
eXtension) behaves during the reboot. (as of V6.45).
/NUMLOCK Confugures the behaviour of the NUMLOCK key
/NX Activates or deactivates the Non-Execution memory
protection function (also: Execution Disable or XD Bit
functionality)
/PASSWORDSEVERITY Standard - The BIOS Setup password can be deleted via a
jumper.
Strong - The jumper is deactivated, a forgotten password can
only be reset by the service centre.
Stringent - Even the service centre cannot reset a forgotten
password. The system can therefore become unusable. (as of
V6.70)
Ensure that you know the assigned BIOS
i password, if relevant.
Ensure that you can enter the password using the
available keyboard and the selected layout.
The system can otherwise become unusable.
/PCIELOG Configures whether detected PCI errors will be entered in the
SMBIOS event log. (as of V6.45).
/PCIPERR Specifies whether PERR# (PCI parity errors) are created. (as
of V6.45).
/PCISERR Specifies whether SERR# (PCI system errors) will be created
(as of V6.45).
/PDS Show/hide BIOS boot process diagnostic display
/PFR Specifies how the system behaves during a reboot caused by
failure of the power supply.
/PMC PS/2 mouse configuration.
/POSTERRORHALT Defines whether the boot process is to be aborted and the
system halted when an error is detected.
/POWERONSOURCE Defines whether the power on options are controlled by the
BIOS (also valid for ACPI-enabled operating system) or by an
ACPI-enabled operating system (as of V6.70).
/PRIMARYDISPLAY Specifies the image source during Power On Self Test
(POST). (from V6.60)
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/PTT Activates or deactivates the Intel® Platform Trust Technology in

the processor
/PVS Enable or disable the palm vein sensor (from V6.65).
/PWOB Enable or disable Password on Boot function. To start the
system, the setup or user password must be entered. On
some systems this function is enabled when a user password
is assigned.
/RB Enable or disable loading of the operating system from a
server.
This function is mainly used when neither the floppy disk drive
nor the hard disk drive is available, or these been disabled.
There are two different boot protocols: BootP/PXE and LSA.
BootP/PXE: The BootP/PXE LAN BIOS is enabled and the
operating system can be booted over a local network
connection from a server using BootP/PXE.
Alternatively:
LSA: If LSA LAN BIOS is enabled, the operating system can
be loaded over a local network connection from a server
using LSA.
If RemoteBoot is set, the LAN controller will be switched on
automatically, if it is not already active.
/SDCARD Enable or disable an installed SPCARD reader (as of V6.45).
/TBT Enable or disable Turbo Boost Technology from Intel (only
works with enabled Enhanced Idle Power State and
Enhanced SpeedStep Technology).
/TPMCHIP Enable or disable the "Trusted Platform Module" hardware. In
the "Disabled" status the operating system does not
recognise the module.
/TPMDEVICESELECTION Switching between an independent TPM module and the
Intel® Platform Trust Technology in the processor, if both are
present in the system.
/TPMSTATE Sets the status of the TPM module. In the "Disabled" status,
the module rejects TPM requests. It can also be managed by
the operating system and, for example, be enabled by
entering the TPM user password.
/UMTS Enable or disable an existing UMTS modem (as of V6.45).
/USB Switch the onboard USB host controller on or off.
If this function is disabled, the USB controller will not
recognised by any operating systems and no USB devices
can be operated.
/USB11 Switch between USB 1.1 and USB 1.1 + 2.0 support.
70 Fujitsu
/USB3 Enable or disable USB3.0 support. If disabled, then a USB3.0

port is only available as USB2.0 (from V6.65).
/USBFRONT Enable or disable the USB ports on the front of the computer.
/USBLEGACY Enable or disable the ability to use USB devices during boot-
up or in the BIOS.
/USBPORTCONTROL Activates USB ports by position or assignment state.
(EnableUsedPorts, EnableInternalPortsOnly …)
/USBPORTS Determines how the unused USB ports should be processed
when BIOS releases control to the operating system.
/USBREAR Enable or disable the USB ports on the rear of the computer.
/VT Enable or disable hardware virtualisation.
/WLAN Enable or disable the onboard “Wireless LAN”.
/WOL Enable or disable system startup via network signals.
When WakeOnLAN is enabled, the BIOS setting
SkipPasswordonWOL will be activated automatically. This
function can therefore also be used for setup password-
protected systems. In this case, the setup password will be
ignored.
If WakeOnLAN is enabled, the LAN controller on the
mainboard also uses power even if the system power is
switched off.
/WOLOB If disabled, then WakeupOnLAN is only available if the power
supply is connected (from V6.65).
The changes to the BIOS will be applied the next time the system is booted.
i
Deleting the setup passwords on some systems will reset related settings, e.g.
i BootMenu. Saved biometric data (fingerprint) is also deleted. The same applies when
resetting the user password if the setup password is specified rather than the old user
password. Please consult the system or BIOS manuals to find out which settings are
affected.
Examples
Example: protecting the BIOS
The BIOS is a key component of the PC. From boot until the operating system fully starts, it takes on
full control of the PC and controls, for example, hard disk access in the background or supports data
transfer between hardware devices.
All settings within the BIOS also have a direct influence on system functionality and stability. As a
result, only authorised and professional persons should access it and change settings.
Fujitsu 71
Changing the setup password using DeskView BIOS settings

Using the BIOSSET function in the componentDeskView BIOS settings, you can change the BIOS
password to prevent unauthorised access to the BIOS. You can check the links below to find out
whether your system supports this function:
http://www.fujitsu.com/fts/solutions/high-tech/solutions/workplace/manageability/feature-finder.html
How to change the setup password

► In the command line, enter the following command:
BIOSSET /PWD=name_old /NEWPWD=name_new
The setup password “name_old” will be replaced by the new password, “name_new”.
If no setup password has been defined yet, leave this parameter empty. After PWD=, enter a blank
space. You can use the parameter /NEWPWD to define a new setup password.
Changing the existing setup password

BIOSSET /PWD=xyz /NEWPWD=1234
Deleting the existing setup password

BIOSSET /PWD=1234 /NEWPWD=
Changing the hard drive password if no password has been set before
Specifically for hard disk no. 4 only:
BIOSSET /PWD=BiosSetupPassword /NEWHDDPWD=HardDiskPassword /HDDNR=4
For all hard disks that are reported by the BIOS:
BIOSSET /PWD=BiosSetupPassword /NEWHDDPWD=HardDiskPassword /HDDNR=ALL
The valid numbers of the hard drives can be retrieved using WMI class “CABG_BIOSPassword”,
page 126.
Network operating system boot

In your network, you operate e.g. a PXE server and have generated boot images for your client for
servicing purposes (e.g. DOS orWindows PE).
In order to boot a client from this boot image for servicing purposes, you must prepare the client for
an operating system boot from the network.
In doing so, you must decide whether to attempt a conventional PXE or a UEFI network boot. This is
necessary, for example, when installing a UEFI operating system over networks or if booting from
the network during an active SECUREBOOT.
How to set the client to use legacy mode when booting the operating system from the network
► If PXE is not already in the boot sequence, enter the following command into the command line
BIOSSET /PWD=1234 /RB=ON and reboot the system.
► In the command line, enter the following command:
BIOSSET /PWD=1234 /BOOTORDER=1LAN
During the next boot, the client PC will load the operating system image from the network.
How to set the client to use UEFI mode when booting the operating system from the network
BIOSSET /PWD=1234 /RB=UEFI_ONLY
BIOSSET /PWD=1234 /BOOTORDER=1LAN
72 Fujitsu
Defining the sequence of all devices for system boot

BIOSSET /PWD=1234 /BOOTORDER=1CD,2F,3HDD,4LEG,5LAN
In this example, the following sequence was defined for system boot: CD-ROM, disk, hard drive,
legacy device, network.
UEFI (from V6.50): Defining the sequence of devices for system boot
BIOSSET /PWD=1234 /BOU=0x01-cdrom0,0x02-Floppy0,0x03-Harddisk0,0x04-LAN0
In this example, the following sequence was defined for system boot: CD-ROM, disk, hard drive,
network.
A requirement is that the devices are recognised accordingly by the BIOS. Depending on the
operating system installation and other settings (UEFI mode, CSM, SECUREBOOT and some
others), the bootable devices will be numbered differently by the BIOS. The defining list is the list that
was recognised at the last system boot. This list can be displayed using /BOU. See also “Defining
and displaying the boot sequence in UEFI BIOS (from V6.50)” on page “52”.
Defining the sequence of an individual device for system boot
BIOSSET /PWD=1234 /BOOTORDER=1F
In order to define the sequence of an individual device for system boot, enter the new position of the
device. All other devices will be shifted accordingly. In this example, the disk drive was set to the first
position for system boot.
Original boot sequence: 1CD,2HDD,3F,4LEG,5LAN

► BIOSSET /PWD=1234 /BOOTORDER=1HDD,3F
New boot sequence: 1HDD,2CD,3F,4LEG,5LAN
UEFI (from V6.50): Define the boot sequence of more than one device
BIOSSET /PWD=1234 /BOU=0x01-”HL-DT-STDVD-ROM DH10N”,0x02-Floppy0,0x04-LAN0
To define the boot sequence for more than one device, the new positions must be specified for the
affected devices. All other devices are moved to the corresponding position. In this example the
device with the name "HL-DT-STDVD-ROM DH10N" is first in the boot sequence, the first floppy disk
drive is second and the first network card is fourth.
UEFI (from V6.50): Disable devices at system boot

BIOSSET /PWD=1234 /BOUD=cdrom0,Floppy0
BIOSSET /PWD=1234 /BOUD=“HL-DT-STDVD-ROM DH10N“
To disable devices at system boot, enter these devices as a list with the parameter /BOUD. In the
first example, the first CD-ROM and the first floppy disk drive are disabled. In the second example
the device named “HL-DT-STDVD-ROM DH10N“ is disabled.
UEFI (from V6.50): Enable devices at system boot

BIOSSET /PWD=1234 /BOUE=cdrom0,Floppy0
BIOSSET /PWD=1234 /BOUE=“HL-DT-STDVD-ROM DH10N“
To enable devices at system boot, enter these devices as a list with the parameter /BOUE. In the first
example, the first CD-ROM and the first floppy disk drive are enabled. In the second example the
device named “HL-DT-STDVD-ROM DH10N“ is enabled.
Fujitsu 73
To switch ON/OFF using timer-controlled power-saving mode

BIOSSET /ZEROWATT=SCHEDULED /DISABLEDSTART=22:00 /DISABLEDEND=00:00
The power-saving mode is disabled at 22:00. This means that the computer can then be accessed
for administrative purposes. Power-saving mode will be entered again at 00:00.
Permanently disable power-saving mode

BIOSSET /ZEROWATT=OFF
Power-saving mode is permanently disabled.
To activate WakeOnLAN
BIOSSET /PWD=1234 /WOL=ON
To reset BIOS settings to default values

BIOSSET /PWD=1234 /DEFAULT
To create an encrypted password

BIOSSET /CRYPT=1234
To use an encrypted password to activate WOL

BIOSSET /PWC=00017144t0d3p2f6f1f336t3u /WOL=ON
To set an encrypted password as BIOS password

BIOSSET /NEWPWC=00017144t0d3p2f6f1f336t3u /PWD=1234
BIOSSET /NEWPWC=00017144t0d3p2f6f1f336t3u /PWC=000295h6j1r5r073o654l5u4g
Save settings in file

BIOSSET /AR=\\SERVER\SHARE\ARCHIVE1.XML
Apply settings from file

BIOSSET /PWD=1234 /UPD=\\SERVER\SHARE\ARCHIVE1.XML /STRICT
Merge settings from different systems in shared file

BIOSSET /MERGE /S1=\\SERVER\SHARE\ARCHIVE1.XML
/S2=\\SERVER\SHARE\ARCHIVE2.XML /D=\\SERVER\SHARE\TARGETARCHIVE.XML
Merge settings from many systems in shared file

for %f in (ARCHIVE*.XML) do %DESKVIEW%\DESKSETTINGS\BIOSSET.EXE /MERGE
/S1=%f /S2=TARGETARCHIVE.XML /D=TARGETARCHIVE.XML
From V6.60 also
%DESKVIEW%\DESKSETTINGS\BIOSSET.EXE /MERGE /S1=ARCHIV1.XML /S2=ARCHIV2.XML
/S3= ARCHIV3.XML /S4=ARCHIVyx.XML /D=TARGETARCHIVE.XML
Switch on system Mondays through Fridays at 08:00

BIOSSET /WAKEONRTC /MODE=WEEKLY /DAYS=1,2,3,4,5 /TIME=08:00 /PWD=1234
74 Fujitsu
Return values
DeskView BIOS Settings provides a value that shows whether the program performed without errors
or whether an error occurred. Using these values, you can see what type of message is being
shown. The following table contains an overview of possible return values, but it does not aim to be
exhaustive. For a list of the current error codes, use the following call: BIOSSET /E
0 DeskView BIOS Settings ran without errors.

1 An error has occurred.
2 Syntax error in the command line
3 The BIOS could not be accessed. Possible causes:
- Wrong password
- the BIOS is protected by a Smartcard
- the BIOS is protected by MemoryBird
4 A setting in the XML file is invalid or the file could not be read.
5 Access to BIOS setup is not possible. BIOS is being used by another application.
6 Reboot required. The BIOS has been write-protected since the last reboot.
7 DeskSet.dll cannot be loaded or the function is not supported.
8 The new BIOS Setup password is invalid: check for invalid characters or length.
9 Low-level DLL program error/hardware is not supported.
10 The "Remote Network" boot option, which is specified in the boot order, is not
supported by the BIOS setup settings.
12 The BIOS setting that was to be set is not supported by the system.
14 Cannot reset default BIOS settings.
17 The client computer does not support at least one of the boot devices.
18 The client computer does not support at least one of the specified boot priorities.
21 Hardware is not supported/the hardware interfaces used by BIOS setup are not
available.
22 BIOSSet must be started with elevated administrative rights.
23 Intel TXT is activated. The write protection status must not be changed for the
BIOS.
24 BitLocker is enabled. Nothing in the BIOS may be changed.
25 No administrator privileges exist.
26 A configuration file could not be found or could not be correctly checked.
27 The BIOS setting is protected and therefore could not be changed. Try again with
the set password.
28 The desired value is not supported for this setting and therefore cannot be
changed.
28 The value set is not supported by BIOS settings and therefore cannot be changed.
99 Unknown error.
Fujitsu 75
101 The archive file could not be created.

102 Error in an archive function.
103 The archive file could not be imported.
104 A setup password must have been assigned in order to set other passwords.
105 The first time a user password is assigned, it is necessary to enter the setup
password.
106 The entered HDD password is incorrect.
107 The hard disk number specified is invalid.
108 Internal error
109 The value specified is not permitted.
111 For the WAKEONRTC setting, the WEEKLY mode is not supported on this system.
112 For the WAKEONRTC setting, the ZEROWATT and LPSO must previously be
disabled.
124 It is not possible to change individual default values with this BIOS.
125 It is not possible to save all the values as future default values with this BIOS.
301 The computer must be rebooted before DeskView BIOS Settings can be started.
Security Management
Security Management, previously DeskView Security (USBSTOR.EXE), is a component of DeskView
Client that can be used to enable and disable removable disks (FAT and NTFS file system) on client
computers. This is intended to assist in preventing misuse of data and protecting computers against
malicious software (computer viruses for example) by restricting access via the interfaces.
The following settings can be defined:
• Prevent write access
• Allow full access (read and write)
• Prevent read and write access
Only use the Security Management of DeskView Client for mass memory access
! management.
If any other tools are used alongside Security Management, no guarantees can be made
with regard to possible access to mass storage devices.
It will no longer be possible to change the settings after Security Management has been
uninstalled.
i If it becomes necessary to uninstall Security Management, the parameters must be set
appropriately for future requirements before uninstalling.
76 Fujitsu
Command line
USBSTOR.EXE is found in directory %DESKVIEW%\USBSTOR
Syntax
Allow read access

USBSTOR /READONLY
Allow full access

USBSTOR /READWRITE
Prevent detection of USB mass storage devices or removable disks

USBSTOR /DISABLE
To display help
USBSTOR /?
Display settings
USBSTOR /STATUS

USBSTOR /E
Parameters
/DISABLE Disable read and write access to removable disks.

Access will be re-enabled when the system is rebooted.
/READONLY Permit read-only access to removable disks.
This can prevent data theft, but does not protect the system
against virus attacks.
/READWRITE Allow full access (read and write) to storage devices (use after
the commands USBSTOR /DISABLE or USBSTOR /READONLY).
If the USB controller is disabled in the BIOS Setup (e.g. via
DeskView BIOS Settings or the BIOS setup menu), it cannot be
re-enabled using the /READWRITE parameter.
/STATUS Report back the system read and write access status which is set
for USB mass storage devices or removable storage devices.
Fujitsu 77
Return values
Security Management returns a value that shows whether the program ran without errors or whether
an error occurred. The value indicates the type of notification. The following table gives an overview
of all possible return values.
0 DeskView Security ran without errors.

1 General error
3 Insufficient privileges
4 The operating system is not supported.
5 The driver is not installed.
6 The driver is already installed.
7 The driver installation cannot be disabled by the system.
8 The driver installation cannot be enabled by the system.
22 USBSTOR must be started with elevated administrative rights.
100 Status: READWRITE (full access)
101 Status: READONLY (write-protected, only read access)
102 Status: DISABLED (access deactivated)
103 Status: UNKNOWN (unable to provide information on access options. Perhaps
another tool has been installed alongside DeskView Security.
200 Status: READWRITE after a reboot
201 Status: READONLY after a reboot
202 Status: DISABLED after a reboot
78 Fujitsu
Driver Management
In order for networks to remain stable, the system drivers for client computers must be kept up to
date. DUWRP is able to update drivers on client computers.
In addition, DUWRP also allows you to install or update specific system applications such as Mobile
Software Suite for ESPRIMO Mobiles and install Windows updates. More detailed information on this
can be found in the DU DVD (Drivers & Utilities DVD).
DUWRP can operate in one of two ways:
• Using the DU DVD for drivers and service programs from Fujitsu Technology Solutions, on
which can be found the required driver versions for the different client computers.
The system administrator can specify precisely which driver versions should be used from
which DU DVD.
• The Fujitsu Technology Solutions support website, which contains the latest system drivers.
With this option, the driver package published by Fujitsu Technology Solutions and
corresponding to the system is automatically used.
Command line
DUWRP.EXE is found in directory %DESKVIEW%\DESKUPDATE
Syntax
To update all out-dated drivers from a DU DVD

DUWRP <path>[\[DUCMD.EXE]]
To update out-dated drivers, applications and Windows hotfixes using a DU DVD that can be
accessed via the path <path>
DUWRP <path>[\[DUCMD.EXE]] [<ducmd-params>]
To update drivers, Windows hotfixes or applications using the Fujitsu Technology Solutions
website
DUWRP „%DESKVIEW%\DeskUpdate“ /WEB /Q <ptype> [/ARB][/AU][/IBAT]
To display the newer package <id> from the Fujitsu Technology Solutions website locally
(based on the current computer)
DUWRP "%DESKVIEW%\DeskUpdate" /WEB /LIST [/AU] [/IBAT]
To update one or more software packages (drivers, applications or Windows hotfixes) from
the Fujitsu Technology Solutions website
DUWRP "%DESKVIEW%\DeskUpdate" /WEB /Q /PACK:<id> [/ARB][/AU][/IBAT]

DUWRP /E
To display help
DUWRP /?
Fujitsu 79
Parameters
/WIN Install the Windows hotfixes (see <ptype>).

/APP Install all updated hardware-specific Fujitsu applications
/DRV Install all updated drivers (see <ptype>.
/LIST List all newer packages
/ARB Allow reboot after installation.
/PACK Display the packages to be installed.
/? Display help for the command-line parameters (alias /H)..
/WEB Retrieve the update files from the web.

/AU Allow update from the web if a newer program version is
required.
/IBAT Ignore low-battery status (not recommended).
/Q No output is generated on the screen and no user input is
expected. This switch must be specified for the update
operations.
Variables
<path> Path to the DUCMD.EXE file on a DU DVD.

<ptype> Package type: At least one of the 3 package types /DRV
/APP /WIN must be specified here.
<id> Comma-separated list of the software packages to be
updated using package numbers <id> (see example).
<ducmd-params> List of the parameters that can be passed from
DUWRP.EXE to DUCMD.EXE located on a DU DVD.
If <params> is not specified, the default parameters
contained in the file
%DESKVIEW\DeskUpdate\DUWRP.ini are used. The
standard settings in this file cause a full driver update for
all outdated drivers on the affected system.
The permitted parameters depend on the version of
DUCMD.EXE referenced via <path>. Please note that the
parameters for DUCMD.EXE are expected in a specific
order. You can call up individual parameters using the
DUCMD /? command.
80 Fujitsu
Examples:
To update the software packages of a client computer from a DU DVD:
DUWRP X:\DUDVD\DeskUpdate\DUCMD.EXE /Q /DRV
DUWRP executes a driver update. It uses the associated network drive X:\DUDVD. This network
drive points to a DU DVD on which the DUCMD.EXE program is located in the DeskUpdate directory.
The action is executed without user input and generates no output for the user.
DUWRP D:\DeskUpdate /Q /APP /DRV
DUWRP executes a driver update and an update or installation of system applications. It uses the
DU DVD that is in drive D:\. The action is executed without user input and generates no output for
the user.
DUWRP \\server\DUDVD\DeskUpdate /LIST
DUWRP lists the package numbers (<id>) of all drivers, system-specific applications and Windows
updates that you can apply on the current computer using the specified DU DVD. The contents of the
DU DVD is located in the directory \\server\DUDVD, and the DUCMD.EXE program is located in the
DeskUpdate subdirectory The package numbers received can subsequently used in the command
with /PACK.
DUWRP \\server\DeskUpdate\DUDVD /Q /PACK:1001010,1002020,1002030
DUWRP will install the software packages (drivers, system-specific applications and/or Windows
updates) with the specific package numbers on the computer on which the command is run. The
installation is executed as long as the software packages on the computer are older than those
located on the DU DVD which has been shared on the computer \\server using the share named
DUDVD.
To update the software applications of a client computer using the Fujitsu Technology
Solutions website
DUWRP "%DESKVIEW%\DeskUpdate" /WEB /Q /DRV /ARB
DUWRP will install all updated drivers from the Fujitsu Technology Solutions website and, if required,
will reboot the system.
Fujitsu 81
Accesing the web via a proxy server

If you need to use DeskUpdate with a proxy server, the settings in the config.ini file must be
changed and distributed to the client systems.
[PROXY]
PROXY_TYPE = 0 0 Use Windows Internet settings
(Default setting)
1 No proxy server
2 Proxy server, PROXY_SERVER must be
specified, PROXY_USERNAME and
PROXY_PASSWORD are optional.
4 Use automatic configuration script,
PROXY_AUTOCONFIG_URL must be set,
PROXY_USERNAME and
PROXY_PASSWORD are optional
8 Detect automatically,
PROXY_USERNAME and
PROXY_PASSWORD are optional
PROXY_USERNAME = If PROXY_USERNAME is empty, no proxy
authentication is attempted.
To set an encrypted proxy server password,
please use:
"%DESKVIEW%\DeskUpdate\DUCMD.EXE"
/SPPWD <password>
PROXY_PASSWORD =
PROXY_AUTOCONFIG_URL =
PROXY_SERVER =
[SECURITY]
IGNORE_SSL_CERT_CN_INVALID = 0, Default setting
1, ignore invalid domains
IGNORE_SSL_CERT_DATE_INVALID = 0, Default setting
1, ignore expired certificates
IGNORE_SSL_UNKNOWN_CA = 0, Default setting
1, ignore unknown certification authorities
82 Fujitsu
Return values
DUWRP returns a value that shows how the program was executed. The following table gives an
overview of all possible return values. The messages are output by the program DUWRP.EXE or the
program DUCMD.EXE that was called from the DU DVD.
DUWRP displays the return values from DUCMD.EXE.
0 DeskUpdate ran without error.
1 Syntax error.
3 The specified "config.ini" file was not found.
5 The system is not supported.
10 An error occurred while installing the Windows Update.
20 An error occurred while installing the driver.
22 DUWRP.EXE must be started with elevated administrative rights.
30 An error occurred while installing the program.
40 An installation error occurred – see message output.
50 Package ID(s) not correct. Use the /LIST parameter to display a list of correct
package IDs.
99 Unexpected error.
100 No Internet connection available.
101 The duwrp.ini file could not be loaded.
102 The path specified is invalid.
103 Error in the config.ini file
104 File cannot be copied.
105 There is insufficient free hard disk space.
106 General error
107 The program DUCMD.EXE was not found.
108 The directory was not found.
110 There is no available connection to the web service.
120 The web service is not currently available. Try again later.
130 The system does not support DeskUpdate via the Internet.
140 Unable to download the "main catalog" file. Try again later.
Fujitsu 83
150 Update the DUCMD.EXE application or use the /AU parameter. The available version
has expired.
200 The action was cancelled by the user.
301 General error when calling DUWRP.EXE.
Display Management
With Display Management of DeskView Client (from V6.45) you can make settings remotely on
suitable monitors. This makes sense for example if the end user has changed monitor settings and
does not know how to restore normal settings.
Monitor characteristics e.g. model name, monitor manufacturer or serial number can be requested
via WMI in DeskView System Data or via the /LIST command and require no approval.
Supports only monitors with a DDC/CI interface.

i
The DVDisplay.exe program ("Instant") can be used whether DeskView Client is

i installed or not, to control Fujitsu monitors connected to a computer made by another
manufacturer. You can use DVDISPLAY from a DeskView Client installation or extract
the program from the DeskView Client setup using the command msiexec /a
DeskViewClient.msi.
In some cases it may not be possible to control monitors connected via a splitter or
i Y-cable.
Command line
DVDISPLAY.EXE is found in directory %DESKVIEW%\DISPLAY.
Syntax
Automatic adjustment of the monitor

DVDISPLAY [/MON=<monitor>] /AUTOADJUST [/Q | /V]
Adjustment of monitor to a preset brightness level

DVDISPLAY [/MON=<monitor>] /BRIGHTNESS=<value> [/Q | /V]
Reset monitor settings to factory settings status

DVDISPLAY [/MON=<monitor>] /FACTORY [/Q | /V]
84 Fujitsu
Show details of all monitors connected to a system

DVDISPLAY /LIST [/V]
Adjustment of colour temperature of connected monitors

DVDISPLAY [/MON=<monitor>] /COLORTEMP=NATIVE | SRGB | 6500K | 7500K |
9300K [/Q | /V]
Disable/enable monitor menu (On Screen Display - OSD) for the end user
DVDISPLAY [/MON=<monitor>] /OSD=ON |OFF [/Q | /V]
Display help
DVDISPLAY /?
Display any error codes on the monitor

DVDISPLAY /E
Parameters
/E Display return values and their corresponding description.
/Q No output is generated on the monitor and no user input is
expected.
/V Output of additional information on the monitor.
/AUTOADJUST Automatic adjustment of the image on the monitor.
/BRIGHTNESS=<value> Adjustment of the brightness of the monitor to the value
<value>. The value <value> must be between 0 and 100.
/COLORTEMP Sets a predefined scheme for the monitor colour. Possible
values are: NATIVE, SRGB, 6500K, 7500K and 9300K.
/FACTORY Reset the monitor to factory settings.
/LIST Shows information and numbers of connected monitors.
/OSD= Disable (=OFF) and/or enable (=ON) access to the monitor
menu (On Screen Display).
/MON= The command is not sent to all monitors but only to the
monitor with the specified number <monitor>.
Fujitsu 85
Variables
<value> Percentage value for brightness ranging from 1...100.

<monitor> Number of monitors to which a command is applied (starting
with 1). You can obtain numbers by entering command /LIST.
The numbers may change if connected monitors or the
graphical characteristics are changed.
Examples:
Adjusting to a brightness which requires less energy:
DVDISPLAY /BRIGHTNESS=75 /V
Disabling monitor menu for first monitor:

DVDISPLAY /MON=1 /OSD=OFF
Return values
DVDISPLAY returns a value that shows how the program was executed. The following table gives an
overview of all possible return values.
0 DVDISPLAY ran without errors. If a connected monitor supports no DDC/CI, this

monitor is ignored and does not result in an error code <> 0.
1 Syntax error.
3 Cannot communicate with required component (DLL, EXE or driver).
5 Insufficient rights.
7 Licence error.
22 DVDISPLAY must be started with (elevated) administrative rights.
99 Unknown error.
104 Invalid monitor number.
105 Invalid parameter value.
106 Required VCP function is not supported.
107 At least one DDC/CI-compatible monitor could not be adjusted.
86 Fujitsu
Inventory Management
Inventory Management of DeskView Client, previously DeskView System Data, extends or
supplements the system data provided by Windows via the WMI interface – see Section
“Accessing system data with Inventory Management”, page 88.
Hardware
Computer model
Serial number of the computer
Client serial number of the computer
Serial number of the connected monitor
Memory installed
Hard disks in system
Version number of the system BIOS
…
Settings and software

Current value of important BIOS settings
Check whether a setup password is set
Check whether mass storage devices are locked in the system
List of the installed software on the system
Assignment of the system logical drives
…
The Inventory Management component contains the program CSN (Customer Serial Number), with
which you can name and administrate computers on your network according to your own criteria –
see CSN (Customer Serial Number) on page 93.
In addition, DeskView System Data also includes the UserInfo. This program allows you to work with
information that is reported in the WMI class CABG_UserInformation (see
CABG_UserInformation, on page 113).
Fujitsu 87
Accessing system data with Inventory Management

Access to DeskView system data is similar to WMI access in Windows, for example using the
WBEMTEST.EXE program or WMI scripting.
You will find comprehensive information on WMI classes in the chapter “WMI classes” on page 109.
Data can also be extracted in the form of a CIMXML-compliant file. Knowledge of scripting and the
COM technology is required in order to do this.
Example
The following sample script (Visual Basic) contains no error-handling code. The code excerpts can
be changed to meet individual requirements.
The script writes an XML file XMLStream.xml to the same folder where the script is located or from
where it was started.
Set Inventory = CreateObject(W2X.DVClientDataEX)
Inventory.Init DVInventory
Inventory.GetPacketCount DVInventory, PacketCount
PacketNumber = CInt(1)
Inventory.GetPacketData DVInventory, CInt(PacketNumber), PacketName, Data,
ErrorCode
Set FSO = CreateObject(Scripting.FileSystemObject)

Set File = FSO.CreateTextFile(XMLStream.xml)
File.Write Data
In the Windows 64-bit architecture the script must be run with the following
i command:
%windir%\SysWOW64\CScript.exe <SCRIPTNAME.vbs>
Technical details of XML queries for system data

The DeskView component Inventory Management is represented by the W2X.DLL binary file. The
W2X.DLL binary file is an in-process COM server that enables system data to be read from the WMI.
This data is made available to you using an XML data stream in CIMXML format.
System requirements
• WMI is installed
• MS XML as a scanner/parser for XML files
• One or more W2X namespaces
• One or more XML control files
• One or more XML template files
88 Fujitsu
A W2X namespace is a folder at the level of the W2X.DLL binary file. The following namespaces are
already defined and therefore reserved:
• DVInventory
• DVClientCapabilities
• DVDisplay
The following subfolders are created beneath this folder during installation:
• Classes (contains one or more XML control files)
• Templates (contains the XML template files)
These folders must not be modified.

i
The control file contains the WMI namespace and the WMI class names to be read and converted.
The class names must be the same as the file names of the XML template files.
Interfaces
The interfaces for DeskView component Inventory Management are dual interfaces, meaning they
are also suitable for use with automation. This type of interface allows access to the COM server
using scripting languages.
The following interfaces are available:
• IComponentInit (specific to Fujitsu Technology Solutions)
• IDispatch (automation)
• IDVClientDataEx (current)
• IDeskViewInventory (legacy)
• IDVClientData (legacy)
The corresponding ID (ProgID) is required to set up a connection to the interface:
Version Independent ProgID ProgID

W2X.DVClientDataEx W2X.DVClientDataEx.1.04
W2X.DVClientData W2X.DVClientData.1.04
(legacy) (legacy)
Fujitsu 89
IDVClientDataEx interface methods

The DVClientDataEx interface has the following methods:
SCODE ComponentInitialize
SCODE Init
SCODE GetPacketCount
SCODE GetPacketData
The following sections describe the IDVClientDataEx methods in detail.
SCODE ComponentInitialize
SCODE ComponentInitialize(const BSTR bstrFeatureName, const BSTR
bstrFeatureVersion, const BSTR bstrContextName)
This method is specific to Fujitsu Technology Solutions.
SCODE Init
SCODE Init(const VARIANT &vNamespace)
The full application logic is implemented in this method. The XML control files, which contain the
WMI namespace and the WMI classes to be read, are evaluated and the corresponding template
files are read in. The required data is then read from the WMI and converted to CIMXML format. The
resulting XML stream is cached.
Parameters
vNamespace W2X namespace of the working environment

(VT_BSTR, IN)
Return values
S_OK The method ran without errors.

This return value is the same as the error value 0x0.
E_FAIL An error has occurred.
SCODE GetPacketCount
SCODE GetPacketCount (const VARIANT &vNamespace, VARIANT *vCount)
This method returns the number of packets to the initiator. If the Init function divides the XML
stream into small packets, individual packets can be queried. This allows the load on the network to
be reduced when sending a remote query, for example.
90 Fujitsu
Parameters

(VT_BSTR, IN)
vCount Number of packets

(VT_I4, OUT)
Packet 0 always contains the complete XML stream, while
packets 1 to n contain the individual packets. In the current
version, vCount is set to the value 1 , i.e. only one packet is
supported.
Return values

SCODE GetPacketData
SCODE GetPacketData(const VARIANT &vNamespace, const VARIANT
&vPacketNumber, VARIANT *vPacketName, VARIANT *vData, VARIANT *vErrorCode)
This method returns the data requested about the client system to the initiator.
The Init, GetPacketCount, and GetPacketData methods must always be called consecutively
in order to query the COM server directly.
Parameters

(VT_BSTR, IN)
vPacketNumber Packet number to be returned to the initiator.

(VT_I4, IN)
Packet 0 contains the complete stream. Packets 1 to n each
contain a part of Packet 0. In the current version, only one
packet is supported, i.e. Packets0 and 1 each contain the
complete stream and are identical.
Fujitsu 91
vPacketName Name of a packet used to identify packets

(VT_BSTR, OUT)
Packets without names are required. Packets with names are
optional and can be filtered using a call optimization filter (for
example, unchanged packets since the last call). Note,
however, that the order of the remaining packets (required and
optional) must remain unchanged when the packets are
merged.
This parameter is reserved in the current version.
vData Packet user data
(VT_BSTR, OUT)
vErrorCode Fujitsu Technology Solutions error code for the complete
(VT_I4, OUT) process (see Error values table)
Return values


This return value is the same as the error values 0x1001 to
0x1005.
Error values
0x00000000 The method ran without errors.

0x00001001 The XML control file does not exist.
0x00001002 The Template folder does not exist.
0x00001003 The Classes folder does not exist.
0x00001004 The W2X namespace for GetPacketCount or GetPacketData is not

the same as the namespace used for the Init method.
0x00001005 The XML stream for GetPacketCount is empty. No data is available
that can be returned to the initiator.
92 Fujitsu
CSN (Customer Serial Number)

The program CSN.EXE allows you to allocate your own serial numbers to your computers on a
permanent basis (e.g. they persist even after installation of a new operating system). This allows you
to name and administrate the computers on your network according to your own criteria.
These serial numbers are referred to below as customer serial numbers, abbreviated to CSN.
The CSN is written to the system’s SMBIOS and can be queried by standard Microsoft WMI classes
or via programs that are capable of displaying SMBIOS data. The modified serial numbers are
updated when the system is rebooted.
The CSN can comprise up to 16 characters, but is limited to the letters from A to Z, figures from 0 to
9 and the "_", "-" and space characters.
The program CSN.EXE has the following functions:
• Output the existing CSN.
• Set a new, directly specified CSN.
• Set a serial number from a file in which the administrator has entered the desired serial
numbers for the systems.
• Reset the serial number to its original state.
CSN.EXE is installed by the DeskView component DeskView System Data in the directory
%DESKVIEW\SystemData. If necessary, CSN.EXE can be copied from here to other supported
Fujitsu systems on which DeskView is not installed (“Instant”). The program CSN.EXE is included in
DeskView Client.
Caution: The CSN.EXE from a 32-bit Windows system may not be copied to a 64-bit
i Windows system, and vice versa.
Administration rights are required in order to use the functionality of a copy of the
CSN.EXE program (“Instant”).
i
Supported hardware
i CSN runs on most computers that are supported by DeskView.
You can find out whether or not your computer is supported by running the command
CSN /TEST.
Fujitsu 93
Command line
CSN.EXE is found in the directory %DESKVIEW%\SystemData
Syntax
To display help
CSN /?
Setting a customer serial number

CSN /CSN=<csn> [/TYPE1] [/Q | /V]
Reading a customer serial number

CSN /READ [/TYPE1] [/V]
Retrieving a customer serial number from a file

CSN /FILE=<csvfile> [/TYPE1] [/Q |/V]
Checking that a customer serial number can be set

CSN /TEST [/Q | /V]
Resetting the customer serial number

CSN /RESET [/Q | /V]
Outputting any error codes to the screen

CSN /E
Parameters
/E Displays return values and the corresponding description.

expected.
/TYPE1 The CSN relates the SMBIOS.Structure Type 1 (System
Information - Serial Number).
Without the parameter /TYPE1, the CSN is applied to the
SMBIOS Structure Type 3. (Chassis Information – Asset Tag).
Further information on the SMBIOS can be found on the
following website: www.dmtf.org > Standards > SMBIOS
Specification.
/TEST Check whether a serial number can be set on the supported
hardware.
94 Fujitsu
/CSN= The specified serial number is set as a new CSN (requires

administrator rights).
/READ The current serial number is displayed.
/FILE= The serial number is extracted from the specified file (requires
administrator rights).
/RESET Resets the customer serial number SMBIOS data back to the
standard settings (requires administrator rights).
Variables
<csn> Customer serial number

<csvfile> A file that contains the desired customer serial numbers for a
set of systems. The file can be specified as a relative or
absolute path, with a drive letter or as a UNC path. The file
format is described below:
Format of the CSV file
• The file must be in ANSI format. UNICODE data will generate an error.
• One line of the file applies to a separate computer.
• The entries on each line are separated by commas.
• The columns in the file are configured as follows:
– Column 1: Contains the CSN (serial number) to be set
– Column 2: Contains the system's UUID
– Column 3: Contains the system's vendor serial number
– Column 4: Contains the name of the system
– Column 5: Contains the system's MAC address
– Column 6: Contains the system's IPv4 address
– Column 7: Contains the system's IPv6 address
At least column 1 must be filled on each line, along with one further entry. If an entry from columns 2
to 7 match the data for the current system then the CSN from the corresponding first column is
applied to the system.
The file can be prepared using a spreadsheet program, and saved as an ANSI CSV file with comma-
separated values.
A sample CSV file called CSN_SAMPLE.CSV is installed in the %DESKVIEW%\SystemData folder
when DeskView Client (Inventory Management) is installed.
Fujitsu 95
Permitted formats for UUID, IPv4, IPv6 and MAC address in the CSV file
UUID: The Microsoft format of the MAC address – not in binary format
Correct: 41CCD607-B828-DE11-AB23-00232637CDA0
Incorrect: 07D6CC4128B811DEAB2300232637CDA0
IPv4 address: Four groups of decimal figures separated by periods (dots). Leading zeros are not
permitted.
Correct: 192.168.1.20
Incorrect: 192.168.001.020
IPv6 address: The following appearances are supported.
fe80::30f7:fab2:e8fc:a70b
fe80:0000:0000:0000:30f7:fab2:e8fc:a70b
MAC address: Eight groups of 2-figure hexadecimal numbers, separated by minus signs, colons or
dots. The number may also be provided without separators.
Correct: 00-11-22-33-44-55-01-02
00:11:22:33:44:55:01:02
00.11.22.33.44.55.01.02
0011223344550102
Incorrect: 0-11-22-33-44-55-1-2
Sample file based on IP addresses (e.g. in a network using static IPs):

#CSN#(1),#UUID#(2),#Serial#(3),#PCNAME#(4),#MAC#(5),#IP4#(6),#IP6#(7)
CNS12345,,,,,172.025.144.181,fe80::30f7:fab2:e8fc:a70a
CNS10000,,,,,172.025.144.182,fe80::30f7:fab2:e8fc:a70b
CNS20000,,,,,172.025.144.183,fe80::30f7:fab2:e8fc:a70c
Sample file based on the computer name or vendor serial number addresses
#CSN#(1),#UUID#(2),#Serial#(3),#PCNAME#(4),#MAC#(5),#IP4#(6),#IP6#(7)
CSN12000,,YKLF010086,MAILPC
CSN14000,,YK3N012541,DATABASEPC
Examples
To query the local CSN

CSN /READ
The CSN is displayed. This command can be used directly after setting the CSN to verify that the
previous action was successful. In this case, in contrast to a WMI query, it is not necessary to reboot
the system after setting the CSN.
96 Fujitsu
To set a new CSN in SMBIOS Type 1

CSN /CSN=“MUC NB_0009“ /TYPE1 /V
To set the serial numbers on the network from a central file

The administrator creates a file allocating a specific CSN to each computer on the network. This file
is stored on a network share. The following command is executed on all computers (e.g. via a central
logon script):
CSN /FILE=\\SERVER\ADMIN\csnlist102009.csv /Q
Each computer on which the command is executed writes the CSN into the corresponding SMBIOS
structure if an entry exists for the computer in the file csnlist102009.csv. The account under
which CSN is started must have access to the file.
Return values
CSN returns a value that shows whether the program ran without errors or whether an error occurred.
The value indicates the type of notification. The following table gives an overview of all possible
return values.
0 CSN ran without errors.

1 Syntax error in the command line.
2 Invalid characters were found in the customer serial number (in the /CSN
parameter or in the parameters file).
3 Insufficient rights to apply modification.
5 The system is not supported.
8 Failed to read the customer serial number.
9 Failed to write the customer serial number.
10 Defective DMI OEM DATA area.
11 Undefined BIOS status detected.
22 CSN must be started with elevated administrative rights.
100 Incorrect file format, or file contains no entry for this computer.
101 The CSV file cannot be found or there are insufficient administrative rights.
102 The CSV file is in Unicode format. Please use a file encoded using the ANSI
format. (see %DESKVIEW%\SystemData\CSN_SAMPLE.csv)
103 The 32-bit version cannot be executed on a 64-bit Windows.
105 The system has no system serial number and will therefore not be changed.
Fujitsu 97
Example – Querying via WMI after setting the CSN

If you have set the customer serial number using CSN, you can query this using WMI after rebooting
the system.
If you set the CSN using the parameter /TYPE1, you can use the following WMI query (in VB Script)
to retrieve the serial number:
strComputer="."
Set wbemServices = GetObject("winmgmts:\\" & strComputer)
Set wbemObjectSet =
wbemServices.InstancesOf("Win32_ComputerSystemProduct")
For each wbemObj in wbemObjectSet
Wscript.Echo "Type1.Serialnumber=" & wbemObj.IdentifyingNumber
Next
If you set the CSN without using the parameter /TYPE1, you can use the following WMI query (in VB
Script) to retrieve the serial number:
strComputer="."
Set wbemServices = GetObject("winmgmts:\\" & strComputer)
Set wbemObjectSet = wbemServices.InstancesOf("Win32_SystemEnclosure")
Wscript.Echo "Type3.SMBIOSAssetTag=" & wbemObj.SMBIOSAssetTag
Next
Displaying the CSN using System Management software

In order to ensure that your customer serial number is used instead of the vendor serial number in
your client management tool, check which of the two WMI structures above is used by your software.
You should then adapt your call to CSN accordingly, with or without the /TYPE1 parameter.
If you want your management tool to continue displaying the vendor serial number, then you should
always call the CSN program without the /TYPE1 parameter.
98 Fujitsu
OWN (owner information for Notebooks)

OWN is a program of the DeskView component Inventory Management. The OWN.EXE program (as
of DeskView Client V6.45) lets you assign your Fujitsu Notebook to an owner who will be
permanently stored in the system (e.g. even if a new operating system is installed).
The Owner information is entered into the flash module of the Notebook system and can be
optionally requested via WMI or via programs. The data written with OWN.exe is the same as that
which can be entered locally in the BIOS Setup (F2 at Boot) via "Set Owner Information". The
information can be written to most Fujitsu Notebooks.
The Owner information can contain up to 80 characters. The permitted characters are displayed
via OWN /?.
Unlike direct entry via F2 (call up BIOS setup menu), you cannot use a comma as a
character in the owner information in OWN.exe.
i
The OWN.EXE program has the following functions:
– Output of existing owner information.
– Deleting or entry of new, directly specified owner information.
– Entry of owner information from a file in which the administrator has entered the required
information for the systems.
OWN.EXE is installed with the DeskView component Inventory Management in the

%DESKVIEW%\SystemData folder. If necessary, OWN.EXE can be copied from here and executed
on other supported Fujitsu systems on which DeskView Client is not installed. ("Instant")
OWN.EXE may not be copied from a 32-bit Windows system to a 64-bit Windows system
i or vice versa.
Fujitsu 99
Administration rights are required in order to use the functionality of a copy of the
i OWN.EXE ("Instant") program.
Supported hardware
i OWN functions on most CELISUS, STYLISTIC und LIFEBOOK Notebooks supported by
DeskView.
You can find out whether or not your computer is supported by running the command
OWN /TEST.
Command line
OWN.EXE is located in directory %DESKVIEW%\SystemData.
Syntax
Display help
OWN /?
Enter owner information

OWN /OWN=<ownerinfo> [/Q | /V]
Read out owner information

OWN /READ [/V]
Transfer current owner information to WMI

OWN /USERINFO [/V]
Enter owner information from a file

OWN /FILE=<ownerinfofile> [/Q |/V]
Check that owner information can be entered

OWN /TEST [/Q | /V]
Reset owner information.

OWN /OWN= [/Q | /V]
Display any error codes on the monitor

OWN /E
100 Fujitsu
Parameters

/E Display return values and their corresponding description.
expected.
/FILE= The owner information is extracted from the specified file
(requires administrator rights).
/OWN= The specified owner information is entered (requires admin
rights).
If no owner information has been specified, the existing
information is deleted.
/READ The current owner information is displayed.
/TEST Checks whether owner information can be written to the
supported hardware.
/USERINFO The current owner information is made available in WMI. The
instance with the ID=<BIOS>_USERINFO contains the owner
information in the "Name" field.
Variables
<ownerinfo> Owner information

<ownerinfofile> A file that contains the required owner information for a set of
systems. The file can be specified as a relative or absolute
path, with a drive letter or as a UNC path. The file format is
described below:
Format of the CSV file

• The file must be in ANSI format. UNICODE data will generate an error.
• Each line refers to a specific system. The entries on each line are separated by commas.
• The columns in the file are configured as follows:
– Column 1 Contains the owner information to be entered
– Column 2 Contains the system's UUID
– Column 3 Contains the system's vendor serial number
– Column 4 Contains the name of the system
– Column 5 Contains the system's MAC address
– Column 6 Contains the system's IPv4 address
– Column 7 Contains the system's IPv6 address
Fujitsu 101
At least column 1 must be filled on each line, along with one further entry. If an entry from columns 2
to 7 match the data for the current system then the owner information from the corresponding first
column is applied to the system.
The file can be prepared using a spreadsheet program, and saved as an ANSI CSV file with comma-
separated values.
A sample CSV file called OWN_SAMPLE.CSV is installed in the %DESKVIEW%\SystemData folder
when DeskView Client (Inventory Management) is installed.
Permitted formats for UUID, IPv4, IPv6 and MAC address in the CSV file
UUID: The Microsoft format of the MAC address – not in binary format
Correct: 41CCD607-B828-DE11-AB23-00232637CDA0
Incorrect: 07D6CC4128B811DEAB2300232637CDA0
IPv4 address: Four groups of decimal figures separated by periods (dots). Leading zeros are not
permitted.
Correct: 192.168.1.20
Incorrect: 192.168.001.020
IPv6 address: the following appearances are supported.
fe80::30f7:fab2:e8fc:a70b
fe80:0000:0000:0000:30f7:fab2:e8fc:a70b
MAC address: Eight groups of 2-digit hexadecimal numbers, separated by minus signs, colons or
dots. The number may also be provided without separators.
Correct: 00-11-22-33-44-55-01-02
00:11:22:33:44:55:01:02
00.11.22.33.44.55.01.02
0011223344550102
Incorrect: 0-11-22-33-44-55-1-2
Sample file based on IP addresses (e.g. in a network using static IPs):

#OWN#(1),#UUID#(2),#Serial#(3),#PCNAME#(4),#MAC#(5),#IP4#(6),#IP6#(7)
Max Sample,,,,,172.025.144.181,fe80::30f7:fab2:e8fc:a70a
Erica Sample,,,,,172.025.144.182,fe80::30f7:fab2:e8fc:a70b
Sample file based on the computer name or vendor serial number addresses
#OWN#(1),#UUID#(2),#Serial#(3),#PCNAME#(4),#MAC#(5),#IP4#(6),#IP6#(7)
Max Sample,,YKLF010086,MAILPC
Erica Sample,,YK3N012541,DATABASEPC
Examples
Local owner information query

OWN /READ
The owner information is displayed. This command can be used directly after setting the owner
information to verify that the previous action was successful.
102 Fujitsu
Entering new owner information

OWN /OWN=„DeskView Team – D-86199 Augsburg“ /V
To enter the owner information on the network from a central file

The administrator creates a file allocating specific owner information defined by the administrator to
each computer on the network. This file is stored on an enabled network drive. The following
command is executed on all computers (e.g.: via a central login script):
OWN /FILE=\\SERVER\ADMIN\ownerlist122011.csv /Q
Each computer on which the command is executed writes the owner information to its flash module
provided an entry for the computer is contained in the ownerlist122011.csv file. Access to the
file with the owner information must be guaranteed.
Return values
OWN returns a value that shows whether the program ran without errors or whether an error occurred.
The value indicates the type of notification. The following table gives an overview of all possible
return values.
0 OWN ran without errors.

5 Insufficient rights to apply modification.
6 The system/BIOS is not supported.
22 OWN must be started with (elevated) administrative rights.
32 The 32-bit version cannot be executed on a 64-bit Windows system.
101 The CSV file cannot be found or there are insufficient administrative rights.
102 The CSV file is in Unicode format. Please use a file encoded using the ANSI
format. (see %DESKVIEW%\SystemData\OWN_SAMPLE.csv)
103 Incorrect file format, or file contains no entry for this computer.
105 The system has no system serial number and is therefore not changed.
106 The owner information is longer than 80 characters.
109 Invalid characters were found in the owner information (in the /OWN= parameter or
in the parameters file).
110 You are using the "Instant" version of OWN.exe. DeskView Client needs to be
installed to use the /USERINFO command.
111 The owner information import has failed.
112 The owner information writing has failed.
Fujitsu 103
Example – WMI query after entering the owner information

If you have written the owner information with OWN and have entered this information into the WMI
using OWN /USERINFO you can then query it via WMI:
strComputer="."
gotit=0
Set wbemServices = GetObject("winmgmts:\\" & _
strComputer & _"\root\ABG1V2\dv_inventory")
Set wbemObjectSet = wbemServices.InstancesOf("CABG_UserInformation")
if wbemObj.ID = " <BIOS>_OWNERINFO" then
gotit=1
Wscript.Echo "Owner Information=" & wbemObj.Name
end if
Next
if gotit=0 then
Wscript.Echo "No Owner Information was found."
end if
104 Fujitsu
UserInfo
UserInfo is a program belonging to the DeskView component Inventory Management that allows the
administrator to query individual user information. This information can be managed centrally.
If several user names have been configured on a single computer, then the information for each user
is recorded separately. The information can be recorded by calling the program from the individual
user's logon script, for example.
The individual information is recorded using the following dialog:
You can disable fields that are not required.

The information text, field captions and default values in the dialog can be customised. This means
you could also translate the queries into another language, such as French.
The adjustments are controlled via an INI file, the path to which can be specified as a parameter in
the command line. The INI file can be located on a central server drive, for example.
When the DeskView component Inventory Management is installed, the USERINFO.INI file is
written by default to %DESKVIEW%\SystemData.
Once the data that is entered has been saved, it can be queried using the WMI class
"CABG_UserInformation" (see page 113).
Fujitsu 105
The fields in the input dialog are allocated to the WMI class properties as follows (see also the WMI
classes in the annex):
WMI properties of the class CABG_UserInformation

Input dialog
in the namespace
User Name
Phone Phone
Location Location
Department Department
Job Title JobTitle
Contact Contact
Additional User Information AdditionalUserInformation
Service Partner ServicePartner
Service Contact ServiceContact
Lease Expiration LeaseExpiration
Additional Service Information AdditionalServiceInformation
General information GeneralInformation
Personnel Number PersonnelNumber
Username Username
Cost Center CostCenter
An instance of the class CABG_UserInformation is created in WMI for each user.
If the previous installation already contains data with the symbolic user "1" this data is
i copied to the current user's data. The old entry "1" is automatically deleted.
106 Fujitsu
Command line
USERINFO.EXE is in the directory %DESKVIEW%\SystemData.
To query the end user's information

UserInfo /F=<path and file name>
To delete user information

UserInfo /DELUSERINFO =<path and file name>
To delete information for all users

UserInfo /DELALLUSERINFO
Parameters
/F=<path and file name> Use the specified file to control input.
/DELUSERINFO=<domain_username> Delete the information for the specified user.
Depending on the infrastructure, it may also be possible
to use the computer name or workgroup.
/DELALLUSERINFO Delete all existing entries.
/? or /H Display help for the command-line parameters.
/E Display return values and their corresponding
description
Variables
<path and file name> Path and name of the control file.
<domain_username> User name
Fujitsu 107
Examples
User input, control file on central server

UserInfo /F=”\\MyServer\MyShare\MyUserInfo.ini”
The input dialog appears, the information text, field captions and default values are preset by the
central control file.
Delete UserInfo data for the user UserXY

UserInfo /DELUSERINFO ="MyDomain_UserXY"
If UserInfo data has been created for the user UserXY in the domain MyDomain, it is deleted. No
input dialog appears.
Delete UserInfo data for all users

UserInfo /DELALLUSERINFO
If the system contains UserInfo data, even for multiple users, it is deleted. No input dialog appears.
Return values
UserInfo returns a value that shows whether the program ran without errors or whether an error
occurred. The value indicates the type of notification. The following table gives an overview of all
possible return values.
0 UserInfo ran without error.

2 The specified file was not found.
99 General error
108 Fujitsu
WMI classes
WMI classes
This chapter describes all the WMI classes that are relevant for DeskView Client.
The current description of the value ranges for the WMI classes can be found in
i the file cimwin32.mof in the folder Windows\System32\wbem.
System-Data Classes
This section describes all the WMI classes related to system data.
CABG_BaseBoard
Namespace: \\.\root\CIMV2
The class CABG_BaseBoard represents a mainboard.
Properties relevant for DeskView Client
Manufacturer Manufacturer of the mainboard

Example: FUJITSU
Name Name of the mainboard
Example: D1527 - A21 - GS2
Chipset Name of the chipset
Example: Intel 845GE
Version Version number of the mainboard
Example: S26361-D1527
CABG_DASHCapabilities
Namespace: \\.\root\ABG1V2\DV_Inventory
The class CABG_DASHCapabilities provides information on functions supported by DASH
(Desktop and mobile Architecture for System Hardware).
The information this provides to the administrator about the individual client computers allows the
administrator to decide whether there are sufficient DASH-capable clients on the network to make it
worthwhile introducing and using the DASH technology.
In support of this decision, the individual DASH functionality that is supported by each client is listed.
More information on DASH can be found on the Internet at www.dmtf.org under "Initiatives" and
"DASH".
Fujitsu 109
WMI classes
Modulname Name of the data source (here "DASH")

CapabilitiesID Supported system functions:
• DASH_100 : The system hardware supports DASH
• DASH_101 : DASH is enabled
• DSP_XXXX : The DASH profile number according to the
MTF Specifications
Description Description of the function that is represented by this instance or

by the name of the DASH profile according to the CapabilitiesID.
AdditionalInformation General additional information according to the CapabilitiesID.
DASH_100: the (IANA) enterprise number of the DASH vendor
and the FW version, separated with a semi-colon, e.g.
"Manufacturer: 27282; FW Version: 1.0.5"
CapabilitiesVersion DASH Version (for DASH_100) or version of the corresponding
(Additional data specifically DASH profile (for DSP_XXXX)
for DASHCapabilities)
CABG_DesktopMonitor
The CABG_DesktopMonitor class represents the monitor or screen type used by the computer
system.
Name Name of the monitor. This name is identical to the label on the
back of the monitor.
Example: P19-1
CABG_MonitorEnclosure
The class CABG_MonitorEnclosure represents the properties of the monitor housing.
SerialNumber Serial number of the monitor. This number is identical to the

label on the back of the monitor.
Example: YEGA215580
110 Fujitsu
WMI classes
CABG_DeskViewInformation
The class CABG_DeskViewInformation gives product information about DeskView..
Build Build number for this product release.

Example: 0118
Version Version number for this product release.
Example: 6.60
CABG_PhysicalHardDisk
The class CABG_PhysicalHardDisk represents a hard drive.
SerialNumber Serial number of the hard disk

Example: 5JX68L9S
CABG_PhysicalMemory
The CABG_PhysicalMemory class represents a physical memory device on a computer system
that is available for use by the operating system.
The physical memory is connected to the mainboard in the form of memory modules.
Capacity Storage capacity of the memory module in bytes

Example: 1073741824
MemoryType Type of memory module
Example: 20 (DDR2)
Manufacturer Manufacturer of the memory
Example: Nanya Technology
SerialNumber The serial number of the memory module
Example: 7DB9EC16
Fujitsu 111
WMI classes
CABG_PhysicalMemoryArray
The class CABG_PhysicalMemoryArray contains details about the physical memory controller.
MemoryDevices The MemoryDevices property specifies the number of

available physical slots in the memory.
Example: 2
MemoryErrorCorrection The error correction capability of the memory module
Example: 03
Possible values:
01 = Other
02 = Unknown
03 = None
04 = Parity
05 = Single-bit ECC
06 = Multi-bit ECC
07 = CRC
CABG_PhysicalProcessor
The class CABG_PhysicalProcessor represents a physical processor. A processor with
hyperthreading enabled will be recognised as one processor.
Family Processor family

Example: 178 (Pentium 4)
MaxClockSpeed Maximum clock speed of this processor on the mainboard.
Example: 1200
Name Processor name: (possibly incl. processor speed, depending
on the system)
Examples:
Intel® Pentium® M processor Ultra Low Voltage 753
AMD Athlon™ 64 X2 Dual Core Processor 4600+
Intel® Celeron® CPU 2.66GHz
112 Fujitsu
WMI classes
CABG_Product
The CABG_Product class provides information about the installed software.
Name Name of the installed software package

Example: Intel(R) PROSet
Version Version of the installed software package
Example: 6.05.2001
CABG_UserInformation
The CABG_UserInformation class gives information about the user of the computer system. This
data can be entered by the user and then retrieved centrally via WMI by the administrator. To enter
the data, please use the DeskView command: UserInfo.exe.
Name Name of the user

Example: John Sampleman
Phone Telephone number of the user
Example: 1234
Location Address of the user
Sample Company
123 Sample Street
Sample Town
Contact E-mail address of the user
John.Sampleman@SampleCompany.com
Department Department within the company where the user works
Sample department
GeneralInformation Individual use

Further information
Fujitsu 113
WMI classes
PersonnelNumber User's personnel number.

123456789
Username Name of the user.

MustermannM
CostCenter User's cost centre.

5362854
CABG_VideoController
The CABG_VideoController class represents the functions and administration options for the
video controller in a Win32 computer system.
Example: Video adapter manufacturer, chip version, screen resolution, and number of colours.
Name Name of the video adapter

Example: NVIDIA GeForce4 MX 440 with AGP8X
AdapterRAM Memory size of the video adapter.
Example: 67108864
CurrentBitsPerPixel Colour depth: Number of bits used to specify colour
information for a pixel.
Example: 32
CurrentHorizontalResoluti Current number of horizontal pixels (horizontal resolution)
on
Example: 1280
CurrentRefreshRate Currently defined image refresh rate
The value 0 indicates that the default rate is used.
0xFFFFFFFF indicates that the optimum rate is used.
Example: 72
CurrentVerticalResolution Current number of vertical pixels (vertical resolution)
Example: 1024
Monochrome Display of the image in gray scale or colour
Example: False
114 Fujitsu
WMI classes
CABG_WirelessSwitch
Namespace: \\.\root\ABG1V2
The CABG_WirelessSwitch class gives information about the external wireless cut-off switch.
If the hardware cannot be queried, the status UNKNOWN appears.
In addition, for the LIFEBOOK the FujitsuSystemExtensions software version 2.0 or above is
required.
SwitchPresent A switch is present.

Example: YES, NO, UNKNOWN
SwitchStatus The position of the switch.
Example: ON, OFF, UNKNOWN
Win32_BIOS
The Win32_BIOS class represents the system BIOS installed on the computer.
The BIOS contains settings for the system functions and the hardware configuration of a computer.
Some of these settings can be changed by the user in DeskView BIOSSettings or in the computer's
BIOS setup. For information about defining the BIOS Setup settings please refer to the
corresponding manual.
SMBIOSBIOSVersion BIOS version defined in the SMBIOS.

Example: 4.06 Rev. 1.08-02.1527
Win32_ComputerSystem
The Win32_ComputerSystem class provides the typical information required to represent a
computer system in a Win32 environment.
Domain Name of the domain to which the computer belongs.

Example: STAR
Workgroup Name of the work group to which the computer belongs.
Example: TESTLAB
Fujitsu 115
WMI classes
Win32_ComputerSystemProduct
The Win32_ComputerSystemProduct class represents a computer, including all hardware and
software used.
IdentifyingNumber Customer serial number of the computer system. This serial

number can be written to the system using the DeskView
command CSN.EXE (see chapter "CSN (Customer Serial
Number)").
Example: OEM123456789
Name Product name of the computer system
Examples: ESPRIMO E7935, CELSIUS R670
Vendor Manufacturer of the computer system
Example: FUJITSU
UUID UUID of the computer system; this ID uniquely identifies the
computer.
Example: EFD619C5-4392-11D8-A847-F315AEAFC533
Win32_CDROMDrive
The Win32_CDROMDrive class represents a CD-ROM drive in a Win32 computer system.
The name of the drive is not the same as the logical drive letter assigned to the device.
Caption Name of the CD-ROM drive

Example: SONY CD-RW CRX140E
SCSITargetID SCSI ID of the Win32 CD-ROM drive
Example: 0
MediaType Media type used by this device
In this class the value is always CD-ROM.
116 Fujitsu
WMI classes
Win32_DiskDrive
The class Win32_DiskDrive represents a physical drive used by a computer running the Win32
operating system.
Example: IDE hard disk
Caption Name of the physical drive

Example: ST340014A
Size Size of the drive in bytes
Example: 40015987200
MediaType Media type used by this device.
Example: Fixed hard disk media
SCSITargetID SCSI ID of the drive
Example: 0
Win32_FloppyDrive
The Win32_FloppyDrive class represents a computer's physical floppy disk drive.
Caption Name of the floppy disk drive.

Example: Floppy disk drive
Fujitsu 117
WMI classes
Win32_LogicalDisk
The Win32_LogicalDisk class represents a data source that belongs to a local storage device in
a Win32 system.
Logical drives are identified in the operating system using drive letters. The letters A and B are
typically reserved for floppy disk drives. Therefore, the (primary) hard disk drive in a computer is
usually denoted as logical drive C. If the hard disk has been partitioned it will be divided into several
logical drives. This means that although only one physical hard disk is installed, additional drives
such as D, E and F may also be present. All other drives (e.g. CD-ROM, tape and network drives) are
displayed in the form of logical drives.
For hard disk drives and other drives with inserted storage media, information is provided about the
size and number of sectors and clusters. For network drives, additional information relating to the
computer name and directory can be found under Network Path.
FreeSpace Free storage space on the logical drive in bytes

Example: 253739008
MediaType Media type used by this device.
Example: 12 (hard disk)
Name Name of the logical drive
Example: C
Size Storage capacity of the drive in bytes
Example: 5371072512
118 Fujitsu
WMI classes
Win32_NetworkAdapter
The Win32_NetworkAdapter class represents a network adapter in a Win32 system.
Name Name of the network adapter

Example: Intel(R) PRO/100 VM Network Connection
MACAddress MAC address of the network adapter
A MAC address is a unique 48-bit number assigned to the
network adapter by the manufacturer and used for TCP/IP
communication.
Example: 00:30:05:56:DA:BD
SystemName NetBIOS name of the computer system
Example: MYCOMPUTER
Win32_NetworkAdapterConfiguration
The Win32_NetworkAdapterConfiguration class represents the properties and behavior of a
network adapter.
IPAddress List of IP addresses assigned to the current network adapter.

Example: 10.0.0.102
IPSubnet List of subnet masks assigned to the current network adapter.
Example: 255.255.255.0
DNSDomain Organisation name followed by a dot and an extension
The name may contain all letters from A to Z, numbers from 0
to 9, hyphens and a period used as a separator.
Example: star.com
Fujitsu 119
WMI classes
Win32_OperatingSystem
The Win32_OperatingSystem class represents an operating system installed on a Win32
computer system. Every operating system that can be installed on a Win32 system is a member of
this class.
Caption Name of the operating system

Example: Microsoft Windows 7 Professional
Version Version number of the operating system
Example: 6.1.7601
CSDVersion A string ending in a null character, denoting the most recent
service pack installed on the computer.
If no service pack is installed, the string is set to NULL.
Example: Service Pack 3.
Win32_SystemEnclosure
TheWin32_SystemEnclosure class represents the properties of a physical system housing.
SerialNumber Serial number of the computer system.

This number is identical to the label on the back of the
computer.
Example: YBES150865
Version ID of the computer housing.
Example: SCEW
SMBIOSAssetTag Customer-specific serial number of the computer system.
This serial number can be written in the system via the
DeskView command CSN.EXE (see chapter “CSN (Customer
Serial Number)", page 93.
120 Fujitsu
WMI classes
Win32_TapeDrive
The Win32_TapeDrive class represents a tape drive in a Win32 system. Tape drives can only be
accessed sequentially.
Caption Name of the tape drive

Example: PLEXTOR CD-ROM PX-12CS 1.01
MediaType Media type used by this device
Example: Tape Drive
Classes for BIOS Settings

This section describes all WMI classes that relate to BIOS settings.
All classes for BIOS settings are saved in the namespace DV_BIOS.
CABG_BIOSSettings
This class is no longer maintained and may not be available in future versions. Please
i use the class CABG_Bios_Settings where possible. Individual features may be
missing or inadequate.
Namespace: \\.\root\ABG1V2\DV_BIOS
The CABG_BIOSSettings class represents the attributes of the BIOS that can be read out or
configured using DeskView BIOS Settings.
Some of these settings can be changed by the user in the computer's BIOS setup. For information
about defining the BIOS Setup settings please refer to the corresponding manual.
NOTE (only for LIFEBOOKS): If the BIOS password has been set with Deskflash or directly in BIOS
(F2), the class will not return any more data until a successful BIOSSET access has been performed
(setting a BIOS item using BIOSSET).
DisketteController Enable or disable the diskette controller.

"Disabled" = The floppy disk controller is disabled.
"Enabled" = The floppy disk controller is enabled.
Fujitsu 121
WMI classes
USBHostController Enable or disable USB host controller.

"Disabled" = The USB host controller is disabled.
"Enabled" = The USB host controller is enabled.
"None" = USB host controller is enabled, but no USB ports are
active
"Internal" = USB host controller is enabled, but only the internal
USB ports are active
"External" = USB host controller is enabled, but only the external
USB ports are active
"All" = USB host controller is enabled and all USB ports are
active
RemoteBoot Enable or disable booting of the operating system from a server.
"Disabled" = Remote Boot is disabled
"Enabled" = Remote Boot is enabled
WakeOnLAN Enable or disable system power-on via network signals.
"Disabled" = WakeOnLAN is disabled
"Enabled" = WakeOnLAN is enabled
FlashWrite Enable or disable write protection for the system BIOS.
"Disabled" = Flash Write is disabled
"Enabled" = Flash Write is enabled
BiosProtection Indicates whether the BIOS is protected, either with a password
or using MemoryBird or SmartCard protection.
"No" = No active BIOS protection
"Yes" = The BIOS is protected
"Yes (Password)" = The BIOS is password-protected
"Yes (MemoryBird)" = The BIOS is protected by MemoryBird
"Yes (SmartCard)" = The BIOS is protected by a SmartCard
WirelessLAN Indicates whether wireless LAN is enabled or disabled
"Disabled" = Wireless LAN is disabled
"Enabled" = Wireless LAN is enabled
122 Fujitsu
WMI classes
BootOrderPrio1 Device class of first device in the boot order

"Floppy" = boot from floppy disk drive
"Hard disk“ = boot from a hard disk
"CD Rom" = boot from a CD/DVD drive
"Legacy network card" = boot from PROM network card
"LAN Remote Boot (PXE/BootP)" = boot using a PXE or BootP
server/service
"" = not active
BootOrderPrio2 Device class of second device in the boot order
See BootOrderPrio1 above for possible values
BootOrderPrio3 Device class of third device in the boot order
BootOrderPrio4 Device class of fourth device in the boot order
BootOrderPrio5 Device class of fifth device in the boot order
SerialPort1 Indicates the status of Serial Port 1.
"Disabled" = Serial Port 1 is disabled
"Enabled" = Serial Port 1 is enabled.
"Auto" = Serial Port 1 is enabled and is set to Automatic
SerialPort2 Indicates the status of Serial Port 2.
"Disabled" = Serial Port 2 is disabled
"Enabled" = Serial Port 2 is enabled.
"Auto" = Serial Port 2 is enabled and is set to Automatic
ParallelPort Indicates the status of the parallel port
"Disabled" = Parallel Port is disabled
"Enabled" = Parallel Port is enabled
"Auto" = Parallel Port is enabled and is set to Automatic
InfraredPort Indicates the status of the infrared port
"Disabled" = Infrared port is disabled
"Enabled" = Infrared port is enabled
"Auto" = Infrared port is enabled and is set to Automatic
Fujitsu 123
WMI classes
Bluetooth Indicates whether Bluetooth is enabled or disabled

"Disabled" = Bluetooth is disabled
"Enabled" = Bluetooth is enabled
AdvancedPowerManage Indicates whether APM is switched on or off.
ment
"Disabled" = APM is disabled
"Enabled" = APM is enabled
AudioController Indicates whether the audio controller is switched on or off.
"Disabled" = AudioController is disabled
"Enabled" = AudioController is enabled
HyperThreading Indicates whether Hyperthreading is switched on or off.
"Disabled" = Hyperthreading is disabled
"Enabled" = Hyperthreading is enabled
NXMemoryProtection Indicates whether the "NoExecution" memory protection is
switched on or off.
"Disabled" = Memory protection is disabled
"Enabled" = Memory protection is enabled
SecondIDEController Indicates whether the second IDE controller is switched on or off.
"Disabled" = controller is disabled
"Enabled" = controller is enabled
Virtualization Indicates whether virtualisation is switched on or off.
"Disabled" = virtualisation is disabled
"Enabled" = virtualisation is enabled
IntelTxTStatus Indicates whether Intel TxT is switched on or off.
"Disabled" = Intel TxT is disabled
"Enabled" = Intel TxT is enabled
ZeroWatt Indicates whether th0-Watt function is switched on or off
"Disabled" = The function is disabled.
"Enabled" = The function is enabled. The computer cannot be
reached remotely when it is switched off.
"Scheduled ……" = The defined time-window in which the
computer can be reached remotely.
124 Fujitsu
WMI classes
USBPorts "Disabled unused" = unused USB ports will be disabled by the

BIOS.
"Disabled storage and hub devices" = USB sticks and USB hubs
cannot be used.
"Keyboard and Mouse only" = only a USB keyboard or a USB
mouse, other USB devices cannot be used.
"Enabled Al"l = All USB ports can be used without restriction.
ShowF2 "Enabled" = Information on the key assignment of the F2 key will
be displayed.
"Disabled" = The information will not be displayed.
BootMenu "Enabled" = Use the F12 key to jump into a boot menu during the
boot process.
"Disabled" = The boot menu is disabled; the F12 key has no
function.
USBLegacy "Enabled" = A USB keyboard and a USB mouse can be used if
the function is supported in BIOS.
"Disabled" = A USB keyboard and a USB mouse cannot be used.
InternalCamera "Enabled" = Enable the internal camera
"Disabled" = Disable the internal camera
BootFromRemovable "Enabled" = Booting from removable data storage media is
allowed.
"Disabled" = Booting from removable data storage media is not
allowed.
LowPowerSoftOff "Enabled" = LowPower Soft Off is enabled
"Disabled" = LowPower Soft Off is disabled
DashSupport "Enabled" = DASH support is enabled
"Disabled" = DASH support is disabled
Fujitsu 125
WMI classes
CABG_Bios_Settings
DeskView Client V6.25 or higher. Replaces WMI Class CABG_BIOSSettings
The CABG_Bios_Settings class provides read-only access to the BIOS settings.
Some of these settings can be changed by the user in the computer's BIOS setup.
For information about defining the BIOS Setup settings please refer to the corresponding manual.
In WMI, this class generated a separate instance for each BIOS setting that is read.
The following attributes can be read for each BIOS setting:
Id WMI instances Id. The WMI key attribute is,

however, the “Name” field.
Name The name of the BIOS setting that is

represented by this instance.
Description The description of the BIOS setting that is

Value The value of the BIOS setting that is

DefaultValue The value that this BIOS setting takes when the
BIOS is reset to default settings.
PossibleValues The possible values that can be allocated to this

BIOS setting.
CABG_BIOSPassword
From DeskView Client V6.60
The class CABG_BIOSPassword supplies detailed information about the passwords which can be
set via the BIOS.
The following attributes are relevant here:
AttributeName "Bios setup password", "Bios User password" or

"HarddiskPassword".
InstanceID "Fujitsu:AdminPassword",
"Fujitsu:UserPassword" or
“Fujitsu:HarddiskPassword:xx”, where xx means a
system-dependent hard drive number. In
general, the numbers are awarded according to the
SATA port being used, and should not be changed
while the hardware remains unchanged. NVMe
modules are numbered higher than SATA ports, e.g.
ascending from 16.
126 Fujitsu
WMI classes
Used as the key property for the WMI class.
IsSet Indicates whether a corresponding password has

been assigned. For hard disks, this attribute is
available depending on the system, and is shown
from V6.75 onwards.
MaxLength Maximum length for the password.
MinLength Minimum length for the password.
PasswordEncoding Indicates which characters can be used for the BIOS

passwords.
65536: simple passwords, letters a-z and digits.
65537: Complex passwords: The permitted character
set from UNICODE UCS-2 is displayed with the
standard expression in PasswordEncodingDetail.
For example, it indicates whether the password is
case-sensitive and whether special characters are
permitted.
PasswordEncodingDetail A regular expression that defines the permitted

character set as a subset of UNICODE UCS-2. The
syntax corresponds to ECMAScript from the C++
standard library std:ECMAScript. See example
Example: This expression means:

This subset describes hexadecimal ASCII code
"[\\x20-\\x21\\x23-
characters 20 to 21, 23 to 5b and 5d to 7E. The
\\x5b\\x5d-\\x7E]{3,32}" permitted length is 3 to 32 characters.
This corresponds to the expressible ASCII characters
without quotation marks “” and backward slash \.
Note on hard drive passwords:

The required functionality for displaying the password status is available on Fujitsu desktop systems
ESPRIMO, FUTRO and CELSIUS BIOS from around mid-2013, and from 2015 on mobile systems
LIFEBOOK and STYLISTIC. For external hard drives (e.g. ESATA and USB), this functionality may
be lacking.
CABG_LICENSEINFORMATION
As of DeskView Client V6.70
Namespace: \\.\root\abg1v2\dv_inventory
The CABG_LICENSEINFORMATION class supplies information about the licences that have been
entered for the system at the time of production.
Featurename Licensable functionality, e.g.:

“SystemLock”, “AUTO BIOS UPDATE”, “EASY
PROTECT”, “AUTO RESTORE”, “EASY RESTORE”,
“ERASE DISK”.
Licensevalue “Licensed”, “Not licensed”.
Fujitsu 127
WMI classes
Classes for security settings

This section describes the WMI class that relates to the current status of DeskView Security (access
to removable disks).
All classes for security settings are saved in the namespace DV_SECURITY.
CABG_USBSTOR
Namespace: \\.\root\ABG1V2\DV_SECURITY
NeedReboot 0 = The current values for AccessLocked and WriteProtected

are valid
1 = The values will become active after a reboot
2 = Unknown status
AccessLocked The following values will become active after a reboot:

0 = Access is not locked by USBSTOR
1 = Access is locked by USBSTOR
2 = Unknown status
All removable disks
WriteProtected The following values will become active after a reboot:
0 = Write protection is disabled
1 = Write protection is enabled
2 = Unknown status
All removable disks
128 Fujitsu
WMI classes
Event classes
This section describes all WMI classes that relate to events [<Notifications>]. With the exception of
the CABG_AlertingCapabilities class, all event classes are saved in the namespace
root\\ABG1V2\\DV_Notification.
The CABG_AlertingCapabilities class is saved in the namespace
root\ABG1V2\DV_Inventory.
CABG_AlertingCapabilities
The CABG_AlertingCapabilities class provides information about the events [<Notifications>]
supported by the client computer.
SysMonEvents Supported system-monitoring events [<Notifications>]

1 = Hard disks (S.M.A.R.T.) [<Hard disks (S.M.A.R.T.)>]
2 = Cover opening
3 = Cover sensor
7 = Temperature
8 = Fan monitoring
9 = Fan deterioration
11 = Voltage
21 = Free hard disk space (data)
22 = Memory changes
23 = Device changes
26 = Monitoring the boot sequence
56 = Free hard disk space (system)
57 = Lease Expiration
58 = Processor change
60 = Display change
61 = Windows Services Monitoring
63 = Monitoring the BIOS settings
Example:
{1, 7, 8, 9, 11, 21, 22, 23, 26, 56, 57, 58, 60, 61, 62, 63}
Normal system monitoring without cover opening and cover
sensor, e.g. for D2156 if the cover switch is not available.
Fujitsu 129
WMI classes
CABG_NotificationDeviceGroup
Namespace: \\.\root\ABG1V2\DV_Notification
The CABG_NotificationDeviceGroup class gives information about an event group.
Caption Name of the event group

Example: Cover opening
Description Description of the event group

Example: Checks whether the cover has been opened.
Name Internal WMI class of the event group
Example: DV_CoverOpening_Static
DeviceId ID of the event group
Example: 2
Status Status of the monitored object
The following values are returned:
"OK" = Status OK
"Degraded" = Restricted functionality
"Error" = Object has an error
"Unknown" = Unknown status
Example: "Error"
Example for cover opening

Caption = "Cover opening";
Description = "Checks whether the cover has been opened.";
DeviceId = 2;
Name = "DV_CoverOpening_Static";
Status = "Error";
This example represents an open cover. In this case, the CriticalErrorCount property in the
CABG_NotificationIndicator class will be given as 1.
130 Fujitsu
WMI classes
Example for fan monitoring

Caption = "Fan monitoring";
Description = "Checks the function of the fan.";
DeviceId = 8;
Name = "DV_FanMonitoring_Static";
Status = "OK";
This example represents a correctly operating power supply fan.
Fujitsu 131
WMI classes
CABG_NotificationIndicator
Namespace: \\.\root\ABG1V2\DV_Notification
The CABG_NotificationIndicator class contains information about the frequency and time of
occurrence of an event.
Caption Name of the event

Description Description of the event
Name Group description for the event
DeviceId ID of the event
DeviceGroupId ID of the event group
DeviceCreationClassName WMI class of the relevant status class.
WarningCount Number of warnings corresponding to the event ID
CriticalErrorCount Number of critical events [<Notifications>] corresponding to
the event ID
LastOccurence Time that the last event occurred
The time is given in the following format (DMTF standard):
YYYYMMDDhhmmss.000000tttt
Y - Year
M - Month
D - Day
h - Hours
m - Minutes
s - Seconds
tttt - Time zone in minutes
For example, +120 stands for standard Central European
time, +060 for Central European summer time (GMT+1).
FirstOccurence Time of the first event
The time is given in the same format as used for the
LastOccurence property.
For each event group, there is a derivative of the CABG_NotificationIndicator base class.
The derivatives have all the properties of the base class. The user can select whether to access the
base class or a specified event group.
132 Fujitsu
WMI classes
The following derivatives of the basic class are available:
Class Event group
CABG_Voltage_Indicator Voltage
CABG_ProcessorChange_Indicator Processor change
CABG_CoverSensor_Indicator Cover sensor
CABG_LeaseExpiration_Indicator Lease Expiration
CABG_FanDeterioration_Indicator Fan deterioration
CABG_HardDisks_SMART_Indicator Hard disks (S.M.A.R.T.)
CABG_HardDisks_FreeSpaceSystem_Indicator Free hard disk space (system)
CABG_MemoryChange_Indicator Memory change
CABG_CoverOpening_Indicator Cover opening
CABG_HardDisks_FreeSpace_Indicator Free hard disk space (data)

CABG_Temperature_Indicator Temperature
CABG_DeviceChange_Indicator Device changes
CABG_FanMonitoring_Indicator Fan monitoring
CABG_DisplayChange_Indicator Display change
CABG_ServiceMonitoring_Indicator Windows Services Monitoring
CABG_Bios_SettingsChange_Indicator Monitoring the BIOS settings
Example for cover opening

Caption = "The casing has been opened.";
CriticalErrorCount = "1";
Description = "The casing has been opened. The cover has been opened
(possibly by an unauthorized person). Close the cover and consult your
administrator.";
DeviceID = "2003";
FirstOccurence = "20060222061641.000000+120";
LastOccurence = "20060222061641.000000+120";
Name = "Cover opening";
This example represents an open cover. The event has occurred once (CriticalErrorCount =
"1").
Fujitsu 133
WMI classes
Example for fan monitoring

Caption = "The fan of the power supply is not operating properly.";
CriticalErrorCount = "2";
Description = "The fan of the power supply is not operating properly. The
fan is not incorporated, defective or blocked. Please consult your
administrator.";
DeviceID = "8006";
FirstOccurence = "20060222063639.000000+120";
LastOccurence = "20060222063651.000000+120";
Name = "Fan monitoring";
This example represents an operational power supply fan that has failed twice
(CriticalErrorCount = "2").
134 Fujitsu
Glossary
Glossary
A
ASD - Alert Sending Device
ASD is a generic term for AoL, ASF, iAMT, etc.
This refers to a device, usually a network card, that can send out-of-band alerts, e.g. an ASF-
enabled network card.
B
BIOS - Basic Input/Output System
The BIOS is a type of software that controls the booting of a computer and initialises the hardware
(i.e. peripheral devices such as graphic cards and network cards).
BUP - BIOS update package

BUP is a file format used for archiving and updating the BIOS and the BIOS settings.
C
CIM - Common Information Model
CIM is a standard developed and approved by DMTF for the management of IT systems. The aim of
this standard is to provide a cross-platform management interface. Over the interface, different
systems in a network can exchange management information.
COM - Component Object Model

COM is a technology that can be used in Windows to export classes from DLL files that are
supported by all Microsoft 32-bit operating systems.
CSN – (Customer Serial Number)

The program CSN, which is included with DeskView System Data, allows the computers in a network
to be allocated their own designations under which they are managed.
Fujitsu 135
Glossary
D
DASH - Desktop and Mobile Architecture for System Hardware
DASH is a management technology that is based on web services. Its specification is published by
the Distributed Management Task Force (DMTF). DASH allows administrators to track, inventorise,
query and manage (e.g. boot and shutdown) DASH-compliant computers by remote access,
irrespective of the computer's status. This allows computer faults to be detected and corrected by
remote diagnosis, for example, even if a DASH-compliant computer cannot be booted.
DMTF - Desktop Management Task Force

A task force made up of various manufacturers and users that coordinates the development,
adoption and interoperability of standards and initiatives for the coordination of system management
in corporate and Internet environments (see also: www.dmtf.org).
DNS - Domain Name System

DNS is an Internet service that provides a database where Internet namespaces can be managed.
E
EULA – End User License Agreement
EULA consists of licence terms that legally oblige the user to abide by the clauses in the licence
contract and copyright laws. You must accept the licence terms, otherwise it will not be possible to
install the software.
Enhanced Idle Power State

Improved Power Management
Enhanced SpeedStep Technology

Depending on the setting or the requirement, this technology will change the clock rate of processors
so that the current consumed is reduced. This extends the battery life of Notebooks.
G
GUID - Globally Unique IDentifier
A GUID is an ID (number) used to uniquely identify items in a distributed computer system,e.g. to
assign customer numbers in corporate networks.
I
IP - Internet Protocol
IP is a network protocol that is widely used in computer networks. It implements the Internet layer of
the TCP/IP model. IP is the basis of the Internet. Computers are addressed over the network by
IP addresses.
136 Fujitsu
Glossary
iAMT - Intel Active Management Technology

Intel management functions are provided by iAMT and these make it possible to monitor and
maintain every computer which is equipped with this technology in a network, even when it is
inoperative, its hard disk is faulty or the operating system has crashed.
M
MIF - Management Information Format
MIF is a file format used to describe hardware and software components. It is used for the
transmission of system configurations.
MOF - Management Object Format

MOF is a language used to describe interfaces based on IDL (Interface Definition Language). The
MOF syntax is a method of describing definitions and instances of objects, e.g. management
information.
O
OCF - Object Module Format (compressed)
OCF is a file format and represents a compressed variant of the OMF format.
OMF - Object Module Format

OMF is a format used to describe the internal structure and data of an object module. OMF files are
used to describe flash components, for example.
OOBI - Out-Of-Band Infrastructure

This technology can be used to monitor and manage servers and PCs when they are powered off
(out of band), but still connected to the network.
P
P.O.S.T. - Power On Self Test
P.O.S.T. is a process that runs when a computer boots up and checks the functional performance of
basic components.
S
SCCM - System Center Configuration Manager
SCCM is a software product developed by Microsoft for managing and sharing hardware and
software in a network.
SMTP - Simple Mail Transfer Protocol

SMTP is a protocol used to exchange e-mails over computer networks.
SNMP - Simple Network Management Protocol

SNMP is a protocol used to monitor and control network elements from a central management
console.
Fujitsu 137
Glossary
U
UDP - User Datagram Protocol
UDP is an IP-based transmission protocol that, in contrast to TCP (Transmission Control Protocol),
does not require a direct connection to be set up between the sender and the recipient (connection-
free protocol). Because of the connection-free, unsecured nature of the communication, UDP
datagrams can be transmitted without any delay, e.g. using packet repetition.
UNC - Uniform Naming Convention

UNC is a standard for specifying the path of a shared resource in a computer network. Using UNC
names means that drive letters do not need to be assigned.
USB - Universal Serial Bus

USB is a bus system for connecting a computer with peripheral devices, such as a mouse or a
printer.
UUID - Universally Unique Identifier

UUID is a standardised method for uniquely identifying information in distributed systems without
central coordination.
W
WMI - Windows Management Instrumentation
Microsoft has implemented WMI in accordance with the DMTF Common Information Model (CIM)
standard.
This Windows interface, which can be operated locally or remotely, provides read and write access
to almost all settings on a Windows computer. WMI is the preferred interface for managing computer
systems using scripting languages such as Visual Basic Script.
138 Fujitsu
Licence conditions
Licence license to use the Software on the number of

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conditions Software on all Windows operating systems
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139 Fujitsu
Licence conditions
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All rights and licenses, unless they are Fujitsu Technology Solutions disclaims any
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terms, as well as all property and usage third parties’ rights as well as any implied
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Technology Solutions and/or its third-party This disclaimer of liability does not apply in
140 Fujitsu
Licence conditions
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In this End User License Agreement, Fujitsu software components, particularly in
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Because of the special nature of the
documents may be subject to official or
development and distribution of open source
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software components, Fujitsu Technology
Fujitsu 141
Licence conditions
Software is intended for export, you are cancel the license. In case of such
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The Software may not be exported if there is
these copies in writing.
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142 Fujitsu
Licence conditions
Microsoft Limited Permissive contributors’ name, logo, or trademarks.

(B) If you bring a patent claim against any
License (Ms-LPL) contributor over patents that you claim are
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This license governs use of the automatically.
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(D) If you distribute any portion of the
1. Definitions software in source code form, you may do so
only under this license by including a
The terms “reproduce”, “reproduction”, complete copy of this license with your
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grants you a non-exclusive, worldwide,
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3. Conditions and Limitations

(A) No Trademark License - This license
does not grant you rights to use any
Fujitsu 143
Index
Index D
DeskView Client
Enable logging • 9
installing • 7, 9
Modifying the installation • 12
A repairing • 12
Administrative rights Requirements for installation • 7
Installation • 7 Troubleshooting • 15, 22
Troubleshooting • 15, 22 Uninstalling • 14
DeskView Client SNMP
B installing • 19
BIOS MIB files • 18
archiving • 40 repairing • 20
Auf Standardwerte zurücksetzen • 50 Requirements for installation • 17
Systemstart-Reihenfolge • 50 Troubleshooting • 22
updating • 40 Uninstalling • 21
WMI class • 121 Windows Firewall • 18
Zugriffsrecht ändern • 50 DeskView Instant-BIOS Management • 3, 24
DeskView SMS • 6
C DeskView System Data
CABG_BaseBoard • 109 DeskView System Data • 89
CABG_Bios_Settings • 126 Methods for the interface • 90
CABG_BIOSSettings • 121
CABG_DesktopMonitor • 110 I
CABG_DeskViewInformation • 111 Installation
CABG_MonitorEnclosure • 110 DeskView Client • 7
CABG_NotificationDeviceGroup • 130 DeskView Client SNMP • 17
CABG_NotificationIndicator • 132 Integration into management systems • 6
CABG_PhysicalHardDisk • 111 Interface • 3
CABG_PhysicalMemory • 111 DeskView System Data • 89
CABG_PhysicalMemoryArray • 112 overview • 3
CABG_PhysicalProcessor • 112 SNMP • 3
CABG_Product • 113 WMI • 3
CABG_USBSTOR • 128
CABG_UserInformation • 113 K
CABG_VideoController • 114, 115 Kommandozeilenaufruf
Command line call DeskView BIOS Management (Settings)
Display Management • 84 • 50
OWN: • 100
Command line command
CSN • 94 L
Driver Management • 79 Licence conditions • 139
UserInfo • 107 Logging • 9
Command line commands
Alarm Management • 29 M
BIOS Management (Archive & Update) Management systems • 6
• 40 Manual
Security Management • 77 Documentation overview • 1
Component Overview of contents • 1
System Data • 93 MIB files • 18
CSN • 93 Microsoft Windows Installer • 8
Customer Serial Number • 93
Customer Serial Number N
CSN • 93 Notification
144 Fujitsu
Index
WMI classes • 129 Win32_TapeDrive • 121

Windows
O DeskView components • 3
OWN Network drive • 3
Owner Information • 99 User account control • 3
Owner Information Windows Firewall • 18
OWN • 99 WMI class • 109
BIOS settings • 121
CABG_AlertingCapabilities • 129
P CABG_Bios_Settings • 126
Processor Microcode Patches • 40 CABG_BIOSSettings • 121
CABG_DeskViewInformation • 111
R CABG_MonitorEnclosure • 110
release notes • 1 CABG_NotificationDeviceGroup • 130
Repairing CABG_NotificationIndicator • 132
DeskView Client • 12 CABG_PhysicalHardDisk • 111
DeskView Client SNMP • 20 CABG_PhysicalMemory • 111
Return values CABG_PhysicalMemoryArray • 112
Alarm Management • 29 CABG_PhysicalProcessor • 112
BIOS Management (Archive & Update) CABG_Product • 113
• 40 CABG_USBSTOR • 128
Security Management • 77 CABG_UserInformation • 113
Rückgabewerte CABG_VideoController • 114, 115
DeskView BIOS Management (Settings) Notifications • 129
• 50 Security settings • 128
Win32_BIOS • 115
S Win32_CDROMDrive • 116
Security Win32_ComputerSystem • 115
WMI class • 128 Win32_ComputerSystemProduct • 116
System data • 109 Win32_LogicalDisk • 118
Win32_NetworkAdapter • 119
Win32_NetworkAdapterConfiguration •
T 119
Troubleshooting Win32_OperatingSystem • 120
DeskView Client • 15 Win32_SystemEnclosure • 120
DeskView Client SNMP • 22 WMI Class
CABG_BaseBoard • 109
U CABG_DASHCapabilities • 109
Uninstalling CABG_DesktopMonitor • 110
DeskView Client • 14 System data • 109
DeskView Client SNMP • 21 WMI classe
UserInfo • 105 Win32_DiskDrive • 117
Win32_FloppyDrive • 117
W Win32_TapeDrive • 121
Win32_BIOS • 115
Win32_CDROMDrive • 116
Win32_ComputerSystem • 115
Win32_ComputerSystemProduct • 116
Win32_DiskDrive • 117
Win32_FloppyDrive • 117
Win32_LogicalDisk • 118
Win32_NetworkAdapter • 119
Win32_NetworkAdapterConfiguration • 119
Win32_OperatingSystem • 120
Win32_SystemEnclosure • 120
Fujitsu 145

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FTS DeskViewClientUserManual 676675 1175529

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What is the product being discussed in the manual?

What is the product being discussed in the manual?

What are some of the components/features described in the manual?

What are some of the components/features described in the manual?

User Manual Manageability

Order No.: A26361-F1850-Z321-1-7619, edition 8

About This Manual 1

About This Manual

Throughout this manual, the operating systems Windows 7, Windows 8 and

Overview of Available Documentation

Fonts and formatting

Formatting and style of command-line commands

Parameters and variables can appear in uppercase, lowercase, or a combination of both.

DeskView Client Short description

DeskView Client Short description

Inventory Management Inventory Management can be used to:

User account control and DeskView components

Calling DeskView components from the command line

Integration in Management Systems

Installing DeskView Client

Microsoft Windows Installer

As of DeskView Client V6.50, logging is switched on automatically. An MSI log file is

Installing DeskView Client

Installing DeskView Client locally

The installation will receive the necessary administrative rights.

Installing DeskView Client across a network

Repairing DeskView Client

Repairing a DeskView Client installation

Repairing a DeskView Client installation across the network

Adding/Removing DeskView Client Components

To modify a local installation of DeskView Client

To modify a DeskView Client across a network

The parameters ADDLOCAL and REMOVE can be combined on the same

Uninstalling DeskView Client

Uninstalling DeskView Client locally

Uninstalling DeskView Client across a network

Installation on a computer on which a later version of DeskView Client is installed

Installation without administrative rights

Installation on a computer running an operating system that is not supported

Installation on a computer on which a log file cannot be written

Installation on a computer for which a license is needed

Installation on a computer which is not supported by DeskView Client

Notification Alarm Management

A reboot of the system is necessary after an uninstall

Installing DeskView Client SNMP Add On

Note the port configuration of the management system if it has a firewall

To configure the Windows Firewall

Installing DeskView Client SNMP

During installation and deinstallation, the SNMP service is rebooted

To install DeskView Client SNMP on a local computer

The installation will receive the necessary administrative rights.

To install DeskView Client SNMP in a network

Repairing DeskView Client SNMP

To repair a DeskView Client installation

To repair a DeskView Client SNMP installation

Uninstalling DeskView Client SNMP

Uninstalling DeskView Client across a network

Installation on a computer on which DeskView Client is not installed

Installation on a computer on which the SNMP service is not installed

Installation on a computer on which a later version of DeskView Client SNMP is installed