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Japan ............................................................................................................................................................. 3
Singapore ...................................................................................................................................................... 6
Australia ........................................................................................................................................................ 9
New Zealand ............................................................................................................................................... 12
Malaysia ...................................................................................................................................................... 15
Hong Kong ................................................................................................................................................... 18
Korea ........................................................................................................................................................... 21
Taiwan ......................................................................................................................................................... 24

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 Hours (calling from Japan) Mon–Fri (Holidays Off): 10 a.m.–5 p.m. (Tokyo time)
Distributor Support
0570-039-131
Phone(Inquiries)
Distributor Support
0120-756-131
Phone(Orders)
Fax 0120-596-131
Email japan@monavie.com
Compliance Email compliancejpn@monavie.com
The Hexagon 5F, 5-4-7 Akasaka,
Japan Office Minato-ku, Tokyo Japan
107-0052

Option 1 - Enroll through your Sponsor on their Virtual Office (VO):

a. Go to www.monavie.com and select Japan in the pull-down menu
b. Click on the “Virtual Office” tab on the top right hand-side
c. Log into the Virtual Office with your sponsor
d. Click Enroll a Distributor (upper left-hand corner) and enter your sponsor’s ID number
e. If enrolling a non-Japan distributor, click on the (Enroll a non-Japan Distributor) link and
complete online distributor application form
f. Enter Gaiyoshomen number (explained in notes below) and complete online distributor
application form
g. Have your sponsor assist you through the online application process

Option 2 - Enroll through the official MonaVie website:

a. Log onto Monavie.com
b. Select Japan
c. Select Enroll (Placement is placed to sponsor’s default setting)
d. Enter Sponsor’s ID number
a. Make sure Sponsor’s ID number is correct
e. Select Country
f. Enter Gaiyoshomen number (explained in notes below) and complete online distributor
application form

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Option 3 - Enroll through Distributor Support:
a. Speak with a Distributor Support representative
Phone 0570-039-131
Fax 0120-596-131

b. Email application form to Distributor Support

japan@monavie.com

Notes (Enrolling Japan Distributor)

To enroll a Japanese distributor, the sponsor must purchase a Japan Business Information Packet.
The Information Packet will include all Japan business information and a Gaiyoshomen. The
Gaiyoshomen contains an 11 digit unique enrollment number which must be entered at the top
portion of the enrollment page.
Under Personal Information, if you can't enter Kanji, Romaji will be accepted.
Bank Account Information must be entered.
Purchasing Distributor Kit, there are two types: Simplified* and Complete/Full

Notes (Enrolling Non- Japan Distributor)

National ID may/ may not be required, depending on country.

1. Order through the Virtual Office (VO):

1. Go to www.monavie.com and select Japan in the pull-down menu
2. Click on the “Virtual Office” tab on the top right hand-side
3. Log into the Virtual Office
4. Click on Member Info, then click Order Product
5. Fill out the Order Form

2. Order through Distributor Support:

Phone 0120-756-131
Fax 0120-596-131

AutoShip is highly recommended and allows distributors to stay active and to generate possible
commissions. AutoShip is activated through the Virtual Office or by calling Distributor Support.

Activating AutoShip through the Virtual Office (VO):

1. Go to Monavie.com
2. Click Japan and select English/Japanese
3. Click Virtual Office and log onto your VO with your distributor ID number and password
4. Click Member Info (top right)
5. Click Enroll in/Change AutoShip
6. Choose your product and date

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Notes
- AutoShip payment is posted to a distributor’s credit card every 28 days.
- Coordinate your AutoShip to go out 28 days after your initial order to remain active.
- Colored weeks help distributors distinguish AutoShip week.
- The week of your AutoShip, active status will show “not active” until AutoShip is processed and
shipped.
- Cancellation of AutoShip must be done three (3) business days prior to the next AutoShip date.
Requests made after that may not be effective until the following shipment date.

Pickup/Distribution
Coming Soon (location TBA)
Centers
750 (Yen) per order; 750 (Yen) per order of Sales Tools; 650 (Yen) per
Shipping Cost
AutoShip
Drop Ship Available only within Japan
Upon receiving product, product is refundable within 90 days for a 90%
Return Policy refund, excluding shipping and return costs. See Addendum B of the Policies
and Procedures for a full explanation.
Upon receiving initial order or distributor kit (if only distributor kit is
placed), distributorship must be canceled within 20 days for a full refund
Cooling Off
including shipping and return cost. Product will be picked up by courier
when Distributor Support is notified and distributorship is canceled.
MonaVie accepts Visa®, MasterCard®, American Express®, JCB® (bank
Payment Types
checks), Bank-to-Bank Transfers, and automatic withdrawals.

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 General Manager Paul Lim
Hours (calling from Singapore) Mon–Fri, 12 p.m.–9 p.m. (SGT)
Distributor Support Phone (toll-free) 800-1301-745
Fax (toll-free) 800-1301-746
Email (English) singapore@monavie.com
Compliance Email compliancesgp@monavie.com

Option 1 - Enroll through your Sponsor on their Virtual Office (VO):

a. Log onto Monavievo.com with your Sponsor and his or her distributor ID number and password
b. Click Enroll a Distributor (upper left-hand corner)
c. Have your sponsor assist you through the online application process

Option 2 - Enroll through the official MonaVie website:

a. Log onto Monavie.com
b. Select Country
c. Select Enroll (Placement is placed to sponsor’s default setting)
d. Enter Sponsor’s ID number
i. Make sure Sponsor’s ID number is correct
e. Select Country
f. Have your sponsor assist you through the online application process

Option 3 - Enroll through Distributor Support:

a. Speak with a Distributor Support representative or fax distributor application form
Singapore
Phone: 800-1301-745
Fax: 800-1301-746
b. Email application form to Distributor Support
singapore@monavie.com

Notes:
- National ID# is requested.

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Option 1 - Order through the Virtual Office (VO):
1. Log onto Monavievo.com with your distributor ID number and password.
2. Click link to place a personal order.
3. Follow page prompts to complete process.

Note:
- To send as gift click “this gift” and provide recipient address during shipping address
confirmation (only applicable domestically to Singapore).

AutoShip is a stress-free program that allows you to establish a standing monthly order with MonaVie.
Your product will be delivered to you every 28 days.

Activating AutoShip through the Virtual Office (VO):

1. Log onto Monavievo.com with your distributor ID number and password
2. Click Manage AutoShip
3. Choose the product you want to receive every 28 days
4. Choose AutoShip date by colored week
5. Complete application

Notes
- AutoShip payment is charged to a distributor’s credit card every 28 days.
- To manage your AutoShip, select same colored week as your initial order to remain active.
- Colored weeks help distributors distinguish AutoShip week.
- The week of your AutoShip, active status will show “not active” until AutoShip is processed and
shipped.
- Cancellation of AutoShip must be done three (3) business days prior to the next AutoShip date.
Requests made after that may not be effective until the following shipment date.

Option 2 - Order through Distributor Support:

Singapore
Phone: 800-1301-745
Fax: 800-1301-746

Shipping Information:
Pickup/Distribution Center: Singapore
Warehouse: Sagawa
Hours:
Mon–Fri: 9 a.m.–6 p.m. SGT
Sat: 9 a.m.–1 p.m. SGT
Phone: 65-6795-5436
Address: 18 Boon Lay Way, #03-142/143
Tradehub 21 Singapore 609966

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Shipping Cost 10% of Total order
GST (7%)
Delivery Time 3–5 business days
Shipping Method Sing Post & Sagawa
No limit on quantity (Product over $2,000 must be approved by
Order Limit
compliance.)
Available Product MonaVie Original™ juice; MonaVie Active™ juice and gel
Drop Ship Available only within Singapore
Unopened product is refundable within 90 days for a 90% refund,
Return Policy (wholesale) excluding shipping and return costs. See Addendum B of the
Policies and Procedures for a full explanation.
First AutoShip is 100% refundable on product, minus shipping
AutoShip
costs.
Payment Types MonaVie accepts Visa®, MasterCard®, and American Express®.

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 Hours Monday–Saturday, 8 a.m.–6 p.m. (AEDT)
Distributor Support Phone (toll-free) 1800-104-833
Fax (toll-free) 1800-105-368
Email australia@monavie.com
Compliance Email complianceaus@monavie.com
Preferred Customer Support Phone 1800-356-784
Hours Monday–Friday, 8 a.m.–midnight (AEDT)
Saturday, 8 a.m.–6 p.m.
Email preferredcustomer@monavie.com

Option 1 - Enroll through your sponsor on their Virtual Office (VO):

a. Log onto Monavievo.com with your sponsor and his or her distributor ID number and password
b. Click Enroll a Distributor (upper left-hand corner)
c. Have your sponsor assist you through the online application process

Option 2 - Enroll through the official MonaVie website:

a. Log onto Monavie.com
b. Select Country
c. Select Enroll (Placement is placed to sponsor’s default setting)
d. Enter sponsor’s ID number
i. Make sure sponsor’s ID number is correct
e. Select Country
f. Have your sponsor assist you through the online application process

Option 3 - Enroll through Distributor Support:

a. Speak with a Distributor Support representative
Australia
Phone (toll-free) 1800-104-833
Fax (toll-free) 1800-105-368
b. Email application form to Australia@monavie.com

Notes
- Australian Business Number is optional (ABN is similar to a U.S Business Tax ID number and can be
obtained through www.abr.gov.au). Distributors earning more than AU$6,000 per year are subject
to a 46.5% tax withholding on commissions by the Australian Taxation Office if ABN is not provided.

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Option 1 - Order through the Virtual Office (VO):
a. Log onto Monavievo.com with your distributor ID number and password.
b. Click link to place a personal order.
c. Follow page prompts to complete process.

Note
- To send as gift click “this gift” and provide recipient address during shipping address
confirmation (only applicable domestically to Australia).

AutoShip is a stress-free program that allows you to establish a standing monthly order with MonaVie.
Your product will be delivered to you every 28 days.

Activating AutoShip through the Virtual Office (VO):

1. Log onto Monavievo.com with your distributor ID number and password
2. Click Manage AutoShip
3. Choose the product you want to receive every 28 days
4. Choose AutoShip date by colored week
5. Complete Application

Notes
- AutoShip payment is charged to a distributor’s credit card every 28 days.
- To manage your AutoShip, select same colored week as your initial order to remain active.
- Colored weeks help distributors distinguish AutoShip week.
- The week of your AutoShip, active status will show “not active” until AutoShip is processed and
shipped.
- Cancellation of AutoShip must be done three (3) business days prior to the next AutoShip date.
Requests made after that may not be effective until the following shipment date.

Option 2 - Order through Distributor Support:

Phone (toll-free) 1800-104-833

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Collection Center Coming Soon (Location TBA)
Shipping Cost 7% for AutoShip; 9% for personal orders
GST 10%
Delivery Time 3–5 business days
Shipping Method Australian Air Express
No limit on quantity (product over $2,000 must be approved by
Order Limit
compliance)
MonaVie Original™ juice and gel; MonaVie Active™ juice and gel;
Available Product
MonaVie Pulse™ juice
Drop Ship Available within Australia
Unopened product is refundable within 90 days for a 90% refund,
Return Policy (wholesale) excluding shipping and return costs. See Addendum B of the Policies and
Procedures for a full explanation.
AutoShip First AutoShip is 100% refundable on product, minus shipping costs.
MonaVie accepts Visa®, MasterCard®, and American Express®. (Diners
Payment Types
Club cards are not accepted.)

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 Hours (Calling from New Zealand) Tues–Sat: (NZDT) 10 a.m.–8 p.m.
Distributor Support Phone (toll-free): 0800-44-4164
Fax (toll-free): 0800-44-4822
Email NewZealand@monavie.com
Compliance Email compliancenzl@monavie.com

Option 1 - Enroll through your sponsor on their Virtual Office (VO):

a. Log onto Monavievo.com with your sponsor and his or her distributor ID number and password
b. Click Enroll a Distributor (upper left-hand corner)
c. Have your sponsor assist you through the online application process

Option 2 - Enroll through the official MonaVie website:

a. Log onto Monavie.com
b. Select Country
c. Select Enroll (Placement is placed to sponsor’s default setting)
d. Enter sponsor’s ID number
i. Make sure sponsor’s ID number is correct
e. Select Country
f. Have your sponsor assist you through the online application process

Option 3 - Enroll through Distributor Support:

a. Speak with a Distributor Support representative or fax distributor application form
New Zealand
Phone (toll-free): 0800-44-4164
Fax (toll-free): 0800-44-4822
b. Email application form to Distributor Support
NewZealand@monavie.com

Notes
- Internal Revenue Department Number is optional (IRD Number is similar to a U.S. Taxpayer
Number and can be obtained through www.ird.govt.nz)

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Option 1 - Order through the Virtual Office (VO):
a. Log onto Monavievo.com with your distributor ID number and password.
b. Click link to place a personal order.
c. Follow page prompts to complete process.

Note
- To send as gift click “this gift” and provide recipient address during shipping address
confirmation (only applicable domestically to New Zealand).

AutoShip is a stress-free program that allows you to establish a standing monthly order with MonaVie.
Your product will be delivered to you every 28 days.

Activating AutoShip through the Virtual Office (VO):

1. Log onto Monavievo.com with your distributor ID number and password
2. Click Manage AutoShip
3. Choose the product you want to receive every 28 days
4. Choose AutoShip date by colored week
5. Complete Application

Notes
- AutoShip payment is charged to a distributor’s credit card every 28 days.
- To manage your AutoShip, select same colored week as your initial order to remain active.
- Colored weeks help distributors distinguish AutoShip week.
- The week of your AutoShip, active status will show “not active” until AutoShip is processed and
shipped.
- Cancellation of AutoShip must be done three (3) business days prior to the next AutoShip date.
Requests made after that may not be effective until the following shipment date.

Option 2 - Order through Distributor Support:

New Zealand
Phone (toll-free): 0800-44-4164

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Collection Center Coming Soon (Location TBA)
Shipping Cost Free
GST 12.5%
Delivery Time 3–5 days
Shipping Method New Zealand Post & Castle Parcels
No limit on quantity (Product orders exceeding $2,000 must be approved
Order Limit
by compliance)
MonaVie Original™ juice and gel; MonaVie Active™ juice and gel;
Available Product
MonaVie Pulse™ juice
Drop Ship Available only within New Zealand
Unopened product is refundable within 90 days for a 90% refund,
Return Policy (wholesale) excluding shipping and return costs. See Addendum B of the Policies and
Procedures for a full explanation.
AutoShip First AutoShip is 100% refundable on product, minus shipping costs.
MonaVie accepts Visa®, MasterCard®, and American Express®. (We do
Payment Types
not accept Diners Club cards.)

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 General Manager Paul Lim
Malaysia Office Level 2, Unit 2.8-10
Menara UOA Bangsar
5 Jalan Bangsar Utama 1
59000 Kuala Lumpur
Phone 603-22993399
Fax 603-22993398
Hours (Calling from Malaysia) Mon–Fri., 12 p.m.–9 p.m. GMT
Distributor Support Phone (toll-free): 1800 81 5070
Fax (toll-free): 1800 81 5071
Email Malaysia@monavie.com
Compliance Email compliancemly@monavie.com
Languages Supported English, Malay and Mandarin

Option 1 - Enroll through your Sponsor on their Virtual Office (VO):

a. Log onto Monavievo.com with your Sponsor and his or her distributor ID number and
password
b. Click Enroll a Distributor (upper left-hand corner)
c. Have your sponsor assist you through the online application process

Option 2 - Enroll through the official MonaVie website:

a. Log onto Monavie.com
b. Select Country
c. Select Enroll
d. Read and verify that you agree to all following documents (Distributor Agreement,
Terms and Conditions, Policies and Procedures and the Compensation Plan
e. Please make sure you have your Sponsors and Placement ID
f. Fill out Distributor Application Information
g. Have your sponsor assist you through the online application process

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Option 3 - Enroll through Distributor Support:
a. Speak with a Distributor Support representative or fax distributor application form
Malaysia
Phone (toll-free): 1800 81 5070
Fax (toll-free): 1800 81 5071
b. Email application form to Distributor Support
Malaysia@monavie.com

Compliance Notice
- GMPC (Government Multi Purpose Card) also known as the MyKad number is mandatory
and needs to be submitted within 45 days of enrollment via scan or fax. (MyKad number is
similar to a U.S Identification number). After that time the company may place a sales order
hold on the account
- Business Identity number should be used if registering as a business

Enroll through your Sponsor on their Virtual Office (VO):

a. Log onto Monavievo.com or Monavievo.my with your Sponsor and his or her distributor ID
number and password
b. Click Enroll Preferred Customer (upper left-hand corner)
c. Have your sponsor assist you through the online application process
Note
- Order limit for a Preferred Customer is RM 1500 every 28 days (before taxes and shipping)
- AutoShip is only available to Preferred Customers

Option 1 - Order through the Virtual Office (VO):

a. Log onto Monavievo.com with your distributor ID number and password
b. Click link “Place a Personal Order”
c. Follow page prompts to complete process
*Ordering through the Virtual Office is the fastest and most convenient ordering process
Note
- To send as gift click “this gift” and provide recipient address during shipping address
confirmation (only applicable domestically to Malaysia)
- AutoShip is not available to Distributors, only Preferred Customers

Option 2 - Order through Distributor Support: Phone (toll-free): 1800 81 5070

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Shipping Cost 15RM (per case), 4% for non-product materials
Delivery Time 2–4 days
No limit on quantity (Product over $2,000 must be approved by
Order Limit
compliance)
Available Product MonaVie Original™ beverage; MonaVie Pulse™ beverage
Drop Ship Available only within Malaysia
Unopened product is refundable within 90 days for a 90% refund,
Return Policy (wholesale) excluding shipping and return costs. See Addendum B of the Policies and
Procedures for a full explanation
MonaVie accepts Visa®, MasterCard®, American Express® and Diners
Payment Types Club cards (only with MasterCard® logo) MonaVie Commissions
(Hyperwallet)

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 General Manager Kenny Wan
Hours (calling from Hong Kong) Mon–Fri, 12 p.m.–9 p.m. (HKT)
Phone (toll-free): 800-905-188
Fax (toll-free): 800-905-189
Email HongKong@monavie.com
Compliance Email HongKongcompliance@monavie.com
Languages Supported English and Mandarin

Option 1 - Enroll through your Sponsor on their Virtual Office (VO):

a. Log onto Monavievo.com with your Sponsor and his or her distributor ID number and
password
b. Click Enroll a Distributor (upper left-hand corner)
c. Have your sponsor assist you through the online application process

Option 2 - Enroll through the official MonaVie website:

a. Log onto Monavie.com
b. Select Country
c. Select Enroll (Placement is placed to sponsor’s default setting)
d. Enter Sponsor’s ID number
i. Make sure Sponsor’s ID number is correct
e. Select Country
f. Have your sponsor assist you through the online application process

Option 3 - Enroll through Distributor Support:

a. Speak with a Distributor Support representative
Hong Kong
Phone: 800-905-188
Fax: 800-905-189
b. Email application form to Distributor Support
HongKong@monavie.com

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Compliance Notice:
New distributors must submit proof of identity within 45 days of their enrollment or before
your commissions are paid. Failure to do so will result in an automatic suspension of the
distributor account and all pending commissions until proof has been received.
Submitting proof of identity:
You must submit a photocopy of your Hong Kong Identity Card (HKID).
Include your distributor ID and contact phone number along with the photocopy.
o Send your proof of identity via fax to 800-905-189 (long distance rates apply) or via
email to (hongkongcompliance@monavie.com).

Option 1 – Order through the Virtual Office (VO):

a. Log onto Monavievo.com with your distributor ID number and password.
b. Click link to place a personal order.
c. Follow page prompts to complete process.

Note:
- To send as gift click “this gift” and provide recipient address during shipping address
confirmation (only applicable domestically to Hong Kong).

AutoShip is a stress-free program which allows you to establish a standing monthly order with
MonaVie. Your product will be delivered to you every 28 days.

Activating AutoShip through the Virtual Office (VO):

1. Log onto Monavievo.com with your distributor ID number and password
2. Click Manage AutoShip
3. Choose the product you want to receive every 28 days
4. Choose AutoShip Date by colored week
5. Complete Application
Notes:
- AutoShip payment is charged to a distributor’s credit card every 28 days.
- To manage your AutoShip, select same colored week as your initial order to remain active.
- Colored weeks help distributors distinguish AutoShip week.
- The week of your AutoShip, active status will show “not active” until AutoShip is processed
and shipped.
- Cancellation of AutoShip must be done three business days prior to the next AutoShip date.
Requests made after that may not be effective until the following shipment date.

Option 2 - Order through Distributor Support:

Hong Kong
Phone 800-905-188
Fax 800-905-189

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Delivery Time 2–3 business days
Shipping Method DHL
Order Limit 600 PV every 28 days
Available Product MonaVie Original™ juice; MonaVie Active™ juice
Drop Ship Available only within Hong Kong
Unopened product is refundable within 90 days for a 90% refund,
Return Policy (wholesale) excluding shipping and return costs. See Addendum B of the Policies and
Procedures for a full explanation.
AutoShip First AutoShip is 100% refundable on product, minus shipping costs
Payment Types MonaVie accepts Visa® and MasterCard® and MonaVie Commissions

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 General Manager Bong-Yong Na
Hours (calling from Korea) Mon–Fri: 9 a.m.–6 p.m. (KST)
Phone 1566-2552
Phone (Orders Only) (toll-free): 080-888-2000
Fax 1566-2622
Email korea@monavie.com
Compliance Email koreacompliance@monavie.com

All enrollment documents must be delivered to the MonaVie Korea Office at the following address:

3F Shinyoung B/D 68-5

Cheongdam-dong, Gangnam-gu
Seoul, Korea 135-100
Hours: Mon–Fri: 9 a.m.–6 p.m.

A new Enrollment Packet must include the following:

1. Completed MonaVie Korea Distributor Application
2. Photo copy of your bank book
3. Photo copy of your ID card (Driver’s License or Government ID card)

Order through the Virtual Office* (VO):

1. Visit www.monavievo.com
2. Enter your distributor ID and Password
3. Click the link “Place a Personal Order”
4.
*Ordering through the Virtual Office is the fastest and most convenient ordering process.

NOTE: To send MonaVie product as a gift click “gift” and provide recipient address during shipping
address confirmation (must be a Korean address).

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Order by Fax
The MonaVie Product Purchase Agreement can be printed from your Virtual Office. To print off the
document, log in to your Virtual Office at www.monavievo.com. Click the “Corporate” link located on
the left margin. Click the “Document Library” link. The Product Purchase Agreement can also be picked
up in person at the MonaVie Corporate Office.

1. Fax your completed MonaVie Purchase Agreement to 1566-2622.

Please allow 24 hours for processing.
2. You may also deliver your MonaVie order form to the MonaVie Korea office.
Please note that it is not possible to pick up product at the time you drop off your order form.
All hand delivered orders require 24 hours for processing.

Order by Telephone
You may place a product order through the MonaVie Order Department by calling 080-888-2000.

Enrolling in AutoShip
AutoShip is a stress-free program that allows you to establish a standing monthly order with MonaVie.
Your product will be delivered to you every 28 days. Initially, AutoShip may be set up via phone or fax to
MonaVie Distributor Support.

Korea distributors will also be allowed to use our “cascading payment” feature that is available for the
AutoShip program. You can enter a maximum of three separate payment methods and they can control
which sequence to have their listed payment methods used. To set up the “cascading payment” feature
after the AutoShip profile is created, please follow the instructions below.

How to manage the “cascading payment” feature:

Access your Virtual Office.
Click on “Manage AutoShip” (left-hand navigation).
Click on “Add Payment Method.”
Enter your additional payment method information.
Click “Save.”

Notes
- AutoShip payment is charged to a distributor’s credit card every 28 days.
- Distributors in Korea can use the credit cards listed under the “Payment Types” section below to
place an order or to set up AutoShip when ordering via fax or phone.

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 Shipping Cost Free
VAT (10%)
Delivery Time 2–3 business days
Order Limit 600 PV every 28 days
Available Product MonaVie Essential™ juice; MonaVie Active™ juice
Drop Ship Available only within Korea
Please refer to the MonaVie Korea Policy and Procedure Addendum B for
a complete explanation.
100% refund for product refunded within 30 days of original order
date
Return Policy (wholesale) 95% refund for product refunded between 31-60 days of original
order date
93% refund for product refunded between 61-90 days of original
order date

Payment Types: Depending on your method of purchase, MonaVie accepts the following payment
types:
Orders through the Virtual Office: KEB, Shinhan, B.C., Hyundai, and Kookmin; more card brands will
be accepted in the weeks following launch. We are pleased to offer bank transfers and virtual
account transfers through the Virtual Office.
Orders via Fax or Phone to MonaVie Customer Care: KEB, BC, Shinhan, Kookmin, Hyundai, and Visa
and MasterCard international; more card brands will be accepted in the weeks following launch.

Credit Card Companies Phone / Fax Orders* Virtual Office Orders

Shinhan Accepted Accepted
Kookmin (K.B.) Accepted Accepted
B.C. Accepted Accepted
Hyundai Accepted Accepted
KEB Accepted Accepted
Visa International Accepted
MasterCard International Accepted

Other Payment Types Phone/Fax Orders* Virtual Office Orders

Bank Account Transfers Accepted
Virtual Account Transfers Accepted

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 General Manager Kenny Wan
Office Address Coming Soon
Call Center Hours (calling from
Mon-Fri, 9:30 a.m. – 6:30 p.m. (TWN)
Taiwan)
Phone (toll-free): 0080-114-8988 (Not available until 1
September 2010)
Fax (toll-free): 0080-114-8987 (Not available until 1
September 2010)
Taiwan Office Email Taiwan@monavie.com
Compliance Email Taiwancompliance@monavie.com
Languages Supported Mandarin, Taiwanese, and English

Option 1 - Enrol through your Sponsor on their Virtual Office (VO):

a. Log onto Monavievo.com with your Sponsor and his/her distributor ID# and password
b. Click Enrol a Distributor (upper left-hand corner)
c. Have your sponsor assist you through the online application process
d. Print the last page and mail or hand deliver directly to Taiwan office with signature and Taiwan
ID Card

Option 2 - Enrol through the official MonaVie website:

a. Log onto Monavie.com
b. Select Country
c. Select Enrol (Placement is placed to sponsor’s default setting)
d. Enter Sponsor’s ID number
i. Make sure Sponsor’s ID number is correct
e. Select Country
f. Have your sponsor assist you through the online application process
g. Print the last page and mail or hand deliver directly to Taiwan office with signature and Taiwan
ID Card

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Option 3 - Enrol through Taiwan Office:

a. Visit our Taiwan office with a copy of your Taiwan ID Card to fill out your application form

Distributors Enrolling as a Business (Office Only):

All Distributors enrolling as a business must follow these steps:

1. Visit our Taiwan Office

2. Fill out the Taiwan Business Application document
3. Submit your application with a copy of your principal’s Taiwan ID Card and one of the
following:
Company registration card
Business letter of approval
4. Submit your weekly GUI Invoices to the Taiwan office in order to be compensated for your
following week’s commissions. Invoices are due by the end of each Friday (TWN) before
your weekly commissions can be paid.

Compliance Notice:
New distributors enrolling without proof of identity are placed automatically on commissions hold.
These distributors must submit proof of identity within 30 days before your commissions are paid.
Failure to do so will result in an automatic suspension of the distributor account and all pending
commissions until proof of identity has been received.

Submitting proof of identity:

You must submit a photocopy of your Taiwan Identity Card

Include your distributor ID and contact phone number along with the photocopy.
o Send your proof of identity via email (Taiwan@monavie.com) or via fax (0080-114-
8987) to the Taiwan Office

Option 1 – Order online through the Virtual Office (VO):

a. Log onto Monavievo.com with your distributor ID number and password

b. Click link to place a personal order
c. Follow page prompts to complete process

Note: To send product as a gift, click “this gift” and provide recipient address during shipping
address confirmation (only applicable domestically in Taiwan).

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Option 2 - Order through Distributor Support:
a. Visit our Taiwan office and fill out order form

AutoShip is a stress-free program that allows you to establish a standing monthly order with
MonaVie. Your product will be delivered to you every 28 days.

Activating AutoShip through the Virtual Office (VO):

a. Log onto Monavievo.com with your distributor ID number and password
b. Click Manage AutoShip
c. Choose the product you want to receive every 28 days
d. Choose AutoShip Date by coloured week
e. Complete Application

NOTES:
AutoShip payment is charged to a distributor’s credit card every 28 days.
To manage your AutoShip, select same coloured week as your initial order to remain active.
Coloured weeks help distributors distinguish AutoShip week.
The week of your AutoShip, active status will show “not active” until AutoShip is processed
and shipped.
Cancellation of AutoShip must be done three business days prior to the next AutoShip date.
Requests made after that may not be effective until the following shipment date.

Delivery Time 2-3 business days

Shipping Method HCT
Order Limit 600 PV every 28 days
Available Product MonaVie Essential™ juice; MonaVie Active™ juice
Drop Ship Available only within Taiwan
Unopened product is refundable within 90 days for a 90%
refund, excluding shipping and return costs. See
Return Policy (wholesale)
Addendum B of the Policies and Procedures for a full
explanation.
First AutoShip is 100% refundable on product, minus
AutoShip
shipping costs
MonaVie accepts Visa®, MasterCard®, JCB, Cash (Taiwan
Payment Types
office only), and MVPay Hub.

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