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    ARJUN E S. HR Case Study Assignment

    Uploaded by

    Arjun Sukumaran
    Mr. Khanna insisted on employing role playing and sensitivity training as techniques for the executive development program at Punjab Bank Ltd. Role playing allows participants to act out real-life situations and receive feedback to improve their skills, while sensitivity training makes people more aware of their own biases and more sensitive to others. Both techniques provide hands-on experience and allow assessment of decision-making abilities and weaknesses. Mr. Khanna formed this opinion because role playing and sensitivity training are proven methods for improving employee performance and communication within an organization. These techniques seem suitable for Punjab Bank's program given the organization's issues with delayed decision making and lack of communication between departments.

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    ARJUN E S. HR Case Study Assignment

    Uploaded by

    Arjun Sukumaran
    776 views2 pages
    Mr. Khanna insisted on employing role playing and sensitivity training as techniques for the executive development program at Punjab Bank Ltd. Role playing allows participants to act out real-life situations and receive feedback to improve their skills, while sensitivity training makes people more aware of their own biases and more sensitive to others. Both techniques provide hands-on experience and allow assessment of decision-making abilities and weaknesses. Mr. Khanna formed this opinion because role playing and sensitivity training are proven methods for improving employee performance and communication within an organization. These techniques seem suitable for Punjab Bank's program given the organization's issues with delayed decision making and lack of communication between departments.

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    ARJUN E S. HR case study assignment

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    Mr. Khanna insisted on employing role playing and sensitivity training as techniques for the executive development program at Punjab Bank Ltd. Role playing allows participants to act out real-life situations and receive feedback to improve their skills, while sensitivity training makes people more aware of their own biases and more sensitive to others. Both techniques provide hands-on experience and allow assessment of decision-making abilities and weaknesses. Mr. Khanna formed this opinion because role playing and sensitivity training are proven methods for improving employee performance and communication within an organization. These techniques seem suitable for Punjab Bank's program given the organization's issues with delayed decision making and lack of communication between departments.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    776 views2 pages

    ARJUN E S. HR Case Study Assignment

    Uploaded by

    Arjun Sukumaran
    Mr. Khanna insisted on employing role playing and sensitivity training as techniques for the executive development program at Punjab Bank Ltd. Role playing allows participants to act out real-life situations and receive feedback to improve their skills, while sensitivity training makes people more aware of their own biases and more sensitive to others. Both techniques provide hands-on experience and allow assessment of decision-making abilities and weaknesses. Mr. Khanna formed this opinion because role playing and sensitivity training are proven methods for improving employee performance and communication within an organization. These techniques seem suitable for Punjab Bank's program given the organization's issues with delayed decision making and lack of communication between departments.

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    1. Do you find any justification in the argument of Mr. Khanna?

    The main reason why Mr Khanna insisted on employing role playing as a


    training tactic because Role playing is an active learning technique in which
    employees act out situations under the guidance of a trainer. In each
    scenario, employees take on a role and act out the scene as though it were
    real.

    Advantages of role playing:

    1. Its Social and Communal Role playing is a social activity. Players


    interact within the scenarios they’re given, which encourages individuals
    to come together to find solutions and to get to know how their
    colleagues think. Because role play training sessions have this communal
    atmosphere, it’s not only the trainer who can give feedback. Employees
    can study how their colleagues perform and provide tips or take notes.

    2. Prepares for Real Life


    In some cases, role playing can prepare groups for scenarios that occur
    in real life. Not only does this exercise offer staff a glimpse of the
    situations they may encounter, but participants also receive feedback on
    how they’ve performed.

    3. Indicates Current Skill Level


    When an individual participates in a role-playing scenario, she is
    demonstrating the way that she would actually handle a similar situation
    in real life. Trainers can work with individuals on their particular
    weaknesses.

    4. Role playing can be used as a behavioural pre-training assessment or


    diagnostic to assess where a learner is in terms of skills, since the trainer
    can observe real behaviour.

    5. Role playing also allows assessment of how well learner understands


    and can apply what is learned, as indicated in their behaviour.
    Sensitivity training on the other hand is a form of training with the goal of
    making people more aware of their own goals as well as their prejudices, and
    more sensitive to others and to the dynamics of group interaction. It is called
    laboratory training as it is conducted by creating an experimental laboratory
    situation in which employees are brought together, in groups, to interact in an
    unstructured environment. The members are encouraged to interact with new
    members and new individual behaviours.
    Because of these advantages if implemented, roleplaying and sensitivity
    training can be used as an effective tool in training the employees better,
    which in turn can greatly improve the performance of the organization in
    general
    2. Why did Mr. Khanna form such an opinion?
    The main reason for Mr Khanna to form this opinion is because of the
    advantages of sensitivity analysis and roleplaying, both are proven method in
    training the employees in better decision making an improving their overall
    performance. These two methods give them a direct approach in finding their
    strengths and weakness and also a first person view about how to tackle
    various issues that may arise in the organisation an how to solve them.
    3. What do you feel about the suitability of technique for the executive
    development programme, in this case?
    The findings of all the commissions show that the main issue with the
    organization is the delay in the decision making. This shows the lack of proper
    communication between the various department and hierarchy of the
    organization.
    With the implementation of role playing and sensitivity analysis, these issues
    can be greatly improved. Because role plays can be involving, both in
    emotional and cognitive ways, they can also be used to help people
    understand others, and the positions of others.
    Sensitivity training develops the communication skills of the employers and
    develops them as good listeners. It also helps the participants to form into
    informal groups and teams and work more effectively.
    In short we can conclude these are the best suitable technique for the
    executive development programme for the Punjab Bank ltd.

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