Colleague Hygiene, Safety and

Wellbeing
Facilitator Guide
 Colleague Hygiene, Safety and Wellbeing
Facilitator Guide

Prepare

OF NOTE: This course has been designed to reflect how Hyatt will ensure colleague hygiene, safety and wellbeing. You will
find several slides that will require you to customize the content to reflect local laws specific to your location.

.
You are responsible to update this deck and content as needed to reflect and communicate local laws specific to your
location.

Note Regarding Franchised Hotels: Please note that this guidance is directed at all Hyatt branded and affiliated
hotels, whether franchised or subject to Hyatt’s management services. By providing these materials, Hyatt does not intend to
control franchisees’ employment practices or to assume responsibility for the supervision or management of franchised hotels
or their colleagues. To the degree any of the guidance directs or controls the employment practices of a hotel, that guidance is
solely intended for hotels where Hyatt provides management services. Franchisees and third party management companies,
however, are welcome to adopt that guidance for their own use.

Required Materials
 Pens  Flip charts

 Paper  Markers

 Post-it notes  Masks and gloves

Room Set
Select a room or environment that can accommodate the number of participants while practicing required social distancing
protocols. Use social distancing protocols to inform the best seating for facilitation. The facilitator should role model proper use
of a face mask or other required PPE in your location. It is strongly recommended that you have hand sanitizer readily
available at the entrance and exit of the space you decide to use.

Course Goals

As colleagues return to work after a period of time during which hotel operations were reduced or suspended due to COVID-19,
we need to help them understand the new environment in which they will be working. It is crucial that we extend care to our
colleagues during this uncertain time: Those coming back must feel secure and safe in their workplace so they can focus on
caring for our guests.

Outcomes
 Colleagues understand how to protect themselves and others through hygiene and proper equipment.

 Colleagues feel comfortable and competent in creating a safer environment through their behaviors.

 Colleagues feel comfortable prioritizing their wellbeing during this time

Page 2
Agenda

Course Title: Colleague Hygiene, Safety and Wellbeing

Introduction page 3

Protecting yourself and others page 5

Creating a safer environment page 8

Prioritizing your wellbeing and Closing page 10

Colleague Hygiene, Safety and Wellbeing: Introduction 10 minutes

Welcome colleagues as they arrive. Where possible,

create an environment that reinforces a sense of
physical and psychological safety and comfort. Note to Facilitator:
Share Assume that the room set will be different based on Consider having your GM
Informa required social distancing and hygiene standards and or other LC members join
this alone will communicate a message about our new the start of the course to
environment. communicate colleague
safety and wellbeing is as
Consider visually displaying familiar elements of your equally important as
hotel’s culture that reinforce a sense of community guest safety and
and pride, including photos or videos of colleagues or wellbeing.
team events that elicit happy memories.
Consider having the
Once all colleagues are together, extend a welcome leader share an example
to start the course: of how they are now
We are grateful to have you back at [property]. prioritizing their
wellbeing.
Given the ongoing COVID-19 pandemic, we
understand that you may be nervous about your
return, working in a new way and in public spaces
with other people.

We also understand that you may feel strange

about being one of a few brought back to work
and sad that some of your friends and colleagues
are not back here with you.
At Hyatt, distance can’t stop us from caring.
Hyatt’s purpose – to care for people so they can
be their best – truly begins with our colleagues.
Our time together today is focused on you and
how we can support each other with colleague
hygiene, safety and wellbeing.

Page 3
 We seek to make Hyatt the safe, secure, and reliable
brand of choice based on care and wellbeing. This
includes

Share Booking with confidence / staying with peace of

Informa mind

Operating with confidence / Recovering Responsibly

and creating a sense of comfort, confidence, and
competence for our colleagues and guests

We believe this starts with connecting people

safely. If our colleagues are well, they’ll be
healthier and more engaged at work – and better
able to take care of our guests and customers
Share
Inform Our guests and customers will then experience
higher satisfaction + increased loyalty

As a result, our owners will be proud to waive our

flags and will see enhanced financial performance.
With strong performance, we all can give back to
the communities in which we operate through
various CSR efforts.

We created a three step onboarding experience.

You have completed leading through our purpose
which covered safety at a high level. Today we will
take a deep dive on colleague hygiene, safety, and
wellbeing. We will discuss:
Share
Informa Protecting yourself and others through hygiene
and proper equipment.

Creating safer environment through our behaviors

Prioritizing your wellbeing during this time of

uncertainty

Page 4
Protecting Yourself and Others Time Estimate: 35 minutes

Protecting yourself and others by monitoring

your health starts before your shift. It includes Note to Facilitator:
daily wellness checks before coming to work as
Make sure you have
well as daily temperature checks before starting
Share experienced the daily
your shift.
Informa wellness check and
temperature check before
facilitating this course.
Colleagues may have
questions about these
During your shift, there are three primary ways you
new processes
can protect yourself and others through hygiene
and personal protective equipment.

Share Read the three ways aloud to the colleagues.

Informa

The first way to protect yourself and others is

through Role modeling social distancing. Why is
social distancing important?

Share Read the reasons why aloud to the colleagues.

Informa

Social distancing means keeping space between

yourself and others outside of your home.

Read how to practice social distancing aloud to the

Share colleagues.
Informa

Let’s practice. How far is far enough to adhere to Note to Facilitator:

proper social distancing guidelines?
Make sure the classroom
Consider using tape or pieces of papers to show the enables social distancing
actual distance of 6 feet (2 meters). to ensure colleagues feel
Activity
safe and supported
during training.

Flip chart ideas for

maintaining social
distance in areas where
it may be more difficult.
These ideas may be good
to implement.

Also, consider having the

GM or LC members
attend this section to
hear colleagues’ ideas for
social distancing.

Page 5
 The second way to protect yourself and others
is keeping your hands clean. Why is
handwashing important?

Share Read the reasons why aloud to the colleagues.

Informa

Keeping your hands cleans requires washing

your hands properly.

Read how to wash your hands properly aloud to the

Share colleagues.
Informa

Let’s practice. Note to Facilitator:

Ask colleagues to simulate hand washing motions Consider using your

to experience 20 seconds of hand washing. watch or a cell phone
timer to simulate
Activity Ask participants to count to 20 or sing happy washing hands for 20
birthday twice silently to themselves to confirm the seconds.
right length of time to wash their hands.

In our hotel, there are hand washing or hand

Note to Facilitator:
sanitization stations in the following locations.
Slide customization
Share locations for all hand washing and
required in this section.
Share sanitization stations in your hotel.

The third way to protect yourself and others is Note to Facilitator:

by wearing personal protective equipment. Face
masks and gloves will be available to all Colleagues may have
colleagues. Why is personal protective questions on who is
Share equipment important? required to wear masks
and/or gloves. Familiarize
Read the reasons why aloud to the colleagues. yourself with local and
hotel requirements for
personal protective
equipment.
Colleagues can protect themselves and others
by wearing a face mask. Let’s go through these
examples to learn how to wear a face mask.

Share Read examples of mask wearing aloud to the

Informa colleagues.

Page 6
 Colleagues can also protect themselves and
others by wearing gloves. Here is how to use
gloves properly.

Share Read instructions aloud to the colleagues.

Informa

Let’s practice.

Follow activity instructions listed on slide.

Activity

In our hotel, there are several locations where

Note to Facilitator:
you can get Personal Protective Equipment
Slide customization
Share locations where Personal Protective
required in this section.
Share Equipment is available and express your hotel’s
Informa commitment to ongoing accessibility throughout
their shift.

We have just discussed three primary ways you

can protect yourself and others, these include
social distancing, keeping your hands clean and
wearing personal protective equipment.
Share Colleagues should also practice these hygiene
Informa habits to keep their hands clean.

Read the additional habits aloud to the colleagues

We have other guidance or requirements that

Note to Facilitator:
are specific to our location.
Slide customization
Read aloud to the colleagues
Share required in this section.

Page 7
Creating a safer environment through your behaviors Time Estimate: 20 minutes

In the previous section we discussed and

Note to Facilitator:
practiced protecting yourself and others
through hygiene and proper equipment. In this This section is designed to
section, we will discuss creating a safer help colleagues connect
environment through your behaviors. with what it means to truly
Ask
feel safe and the simple
Ask colleagues to read the questions on the slide
behaviors that can create a
and ask who would like to share some examples
safer environment. The
quickly. Ask slides are meant to be
quick and energetic
audience interaction.

The majority of this

section should be spent on
Thank you for sharing the hygiene and cleanliness
the group activity at the
habits you practice at home for cooking and eating.
end.
Let’s talk about what you feel when you know
hygiene and cleanliness habits are practiced.
Ask
Ask colleagues to read the questions on the slide and
ask who would like to share some examples quickly.
Note to Facilitator:

Prepare answers to these

questions too so that you
Thank you for sharing what you feel when you can share your answers.
know hygiene and cleanliness habits are practiced Share actual feelings.
at work and at home. You are more likely to feel
safe and trust when you know hygiene and
Share cleanliness habits are being practiced. You will
also feel more in control when you have the
opportunity to practice those habits yourself.

For most of us, knowing that hygiene and

cleanliness habits are practiced makes us feel
safe. Let’s talk about what safe means at home and
work.
Share
Read examples aloud to the colleagues

We have just shared several examples to show

how our own feelings of safety and trust are
influenced by individual behaviors. Also, we
discussed how we feel more in control when we
Share can practice individual behaviors. Here is a list of
simple behaviors that create a safer environment
at work.

Read examples aloud to the colleagues

Page 8
 A key part of creating a safer environment is
creating a sense of comfort. There may be Note to Facilitator:
times where you feel uncomfortable when
guests are not practicing hygiene and Prepare your own answers
cleanliness habits. for this exercise to show
Activity
empathy for how these
Here are two situations where we might feel situations are
uncomfortable. Let’s discuss and identify uncomfortable for
how we might approach these two situations. colleagues.

Facilitate the exercise as noted on the slide. If conducting in a

classroom setting, record
the different responses
from colleagues and share
with colleagues after class.

Consider how you can

share these ideas with
other colleagues as well.

Create a safer working environment for ourselves

and for each other through your individual
behaviors.

Share Together – We are “safe”

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Prioritize your wellbeing during this time of uncertainty and Close Time Estimate: 25 minutes

Hyatt’s purpose – to care for people so they can

be their best – truly begins with our colleagues. Note to Facilitator:
We know that when we prioritize our wellbeing,
we can better care for our guests and Check out the Wellbeing
Share
customers, as well as our loved ones. Positioning Deck on
Informa
hyattconnect to learn
more about feel, fuel, and
function.

You may have heard about wellness and wellbeing

and wondered what is the difference. We see
wellness as the road and wellbeing as the
destination. Here’s what this means.
Share
Informa
Read slide aloud to colleagues.

Hyatt’s holistic approach to wellbeing is guided

Note to Facilitator:
by our three landmarks of wellbeing
Check out the Wellbeing
Read slide aloud to the colleagues
Share Positioning Deck on
Informa hyattconnect to learn
more about feel, fuel, and
function.

Stretch break:

Let’s do a simple overheard stretch (15 seconds).

Share You can do this stretch while standing or sitting.

Informa
Raise your hands above your head and reach for the
ceiling. Stretching is great for stress relief. It also
improves blood circulation, which will help you
function better after stretching.

Let’s discuss how you feel - your emotional and

mental wellbeing.

Our world has fundamentally changed. During this

Share time of uncertainty, you and others are concerned
about your safety and it can challenge how you feel
and your own mental wellbeing. Trust, empathy and
inclusion are more important than ever.

Point to the diagram on the slide and say:

Demonstrating trust and our values of empathy and

inclusion supports the wellbeing of each other.

Read bullets point aloud to the colleagues

Page 10
 Time Estimate: 30 minutes

These are unprecedented times and there will be

challenges. Some challenges will be exciting and Note to Facilitator:
some will be difficult.
Please instruct colleagues
Activity to write down their plan
Your emotional and mental wellbeing are greatly
influenced by your resilience, which is your and keep it with them.
capacity to recover quickly from difficulties.
Prepare your resilience
We can all prioritize our wellbeing by having a plan in advance and share
resilience plan for how we will recover quickly from with colleagues.
difficulties. Take a moment to write down what you
plan to do to prioritize your wellbeing. Here is a list Check out the Wellbeing
of examples. Inspiration Kit on
hyattconnect.

Hyatt is committed to helping you prioritize your

wellbeing. We have partnered with Headspace, a Note to Facilitator:
global leader in mindfulness and meditation, to
There is a video about
provide you all complimentary access to
Headspace embedded in
Share mindfulness exercises available through the
the computer screen on
Informa Headspace App. Headspace has been proven to
this slide. Consider
enhance several aspects of users’ mental,
playing the video if you
physical and emotional wellbeing.
have time.

Here is how you can access the Headspace

Note to Facilitator:
app. I encourage you to download the app to
try it at least once. The app includes The Headspace app is
mindfulness and meditation exercises for a available in English,
Share variety of topics ranging from decreasing French, German, Spanish
Informa stress levels or improving focus and mental and Portuguese.
clarity, to parenting and work-life balance, or
influencing a positive mindset.

Read instruction aloud to the colleagues (if you

have time)

Our time together is drawing to a close and I thank

you for participating in our discussion on
colleague hygiene, safety, and wellbeing. I
encourage you to implement your resilience plan
Share today and share with other colleagues to give
Informa them ideas of things to try.

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