Table 9-2 Fault codes and troubleshooting

Fault Code

Name Possible Causes Solution Level

Err02

Overcurrent during acceleration

● The main circuit output is grounded or short circuited. ● Motor auto-tuning is performed improperly.
● The encoder signal is incorrect.

1. Check the contactors:

● Check whether the RUN contactor at the controller output side is normal. ● Check whether the
shorting PMSM stator contactor causes short circuit at the controller output side. 2. Check motor cables:

● Check whether the motor cables have damaged jacket, possibly short circuited to ground, and
connected securely. ● Check insulation of motor power terminals, and check whether the motor
winding is short circuited or grounded. 3. Check motor parameters:

● Check whether motor parameters comply with the nameplate. ● Perform motor auto-tuning again. 4.
Check the encoder:

● Check whether encoder pulses per revolution (PPR) is set correctly. ● Check whether the encoder
signal is interfered with, whether the encoder cable runs through the duct independently, whether the
cable is too long, and whether the shield is grounded at one end. ● Check whether the encoder is
installed reliably, whether the rotating shaft is connected to the motor shaft reliably by observing
whether the encoder is stable during normal-speed running. ● Check whether the encoder wirings are
correct. For asynchronous motor, perform SVC and compare the current to judge whether the encoder
works properly.

5A

Err03

Overcurrent during deceleration

● The main circuit output is grounded or short circuited. ● Motor auto-tuning is performed improperly.
● The deceleration rate is too short. ● The encoder signal is incorrect.

5A

Err04

Overcurrent at constant speed

● The main circuit output is grounded or short circuited. ● Motor auto-tuning is performed properly. ●
The encoder is seriously interfered with.

5A

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Fault Code

Name Possible Causes Solution Level

Err05

Overvoltage during acceleration

● The input voltage is too high. ● The regeneration power of the motor is too high. ● The braking
resistance is too large, or the braking unit fails. ● The acceleration rate is too short.

1. Check whether the input voltage is too high. Observe whether the bus voltage is too high (normal:
540–580 V for 380 voltage input). 2. Check for the balance coefficient. 3. Check whether the bus voltage
rises too quickly during running. If yes, the regen. resistor does not work or its model is improper:

● Check whether the cable connecting the regen. resistor is damaged, whether the cooper wire touches
the ground, and whether the connection is reliable. ● Check whether the resistance is proper based on
the recommendation in chapter 4 and select a proper regen. resistor. ● If a braking unit is used, check
whether the braking unit works properly and whether the model is proper. 4. If the resistance of the
regen. resistor is proper and overvoltage occurs each time when the elevator reaches the target speed,
decrease the values of F2-01 or F2-04 to reduce the curve following error and prevent overvoltage due
to system overshoot. 5. Check whether the acceleration/ deceleration rate is too short when Err05 and
Err06 is reported.

5A

Err06

Overvoltage during deceleration

● The input voltage is too high. ● The braking resistance is too large, or the braking unit fails. ● The
deceleration rate is too short.

5A

Err07
Overvoltage at constant speed

● The input voltage is too high. ● The braking resistance is too large, or the braking unit fails.

5A

Err08

Maintenance notification period reached

The elevator is not maintained within the notification period.

● Power-off and maintain the elevator. ● Disable the maintenance notification function by setting F9-13
to 0. ● Contact us or directly our agent.

5A

Err09 Undervoltage

● Instantaneous power failure occurs on the input power supply. ● The input voltage is too low. ● The
drive control board fails.

● Check whether the external power voltage is too low. ● Check whether the power fails during running.
● Check whether wiring of all power input cables is secure. ● Contact us or directly our agent.

5A

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Fault Code

Name Possible Causes Solution Level

Err10

Controller overload

● This fault is reported generally when the controller runs at the current higher than the rated value for
a long time. The causes include: ● The mechanical resistance is too large. ● The balance coefficient is
improper. ● The encoder feedback signal is abnormal. ● Motor auto-tuning is not performed properly
(the elevator running current is higher than the normal in this case).

1. Eliminate mechanical problems:

● Check whether the brake is released, and whether the brake power supply is normal. ● Check whether
the balance coefficient is proper. ● Check whether the guide shoes are too tight. 2. Check the motor
auto-tuning result:

● Check whether the encoder feedback signal and parameter setting are correct, and whether the initial
angle of the encoder for the PMSM is correct. ● Check the motor parameter setting and perform motor
auto-tuning again. 3. If this fault is reported when the slip experiment is carried on, perform the slip
experiment by using the function set in F324.

4A

Err11 Motor overload

● FC-02 is set improperly. ● The mechanical resistance is too large. ● The balance coefficient is
improper.

● Restore FC-02 to the default value. ● Refer to the solution of Err10.

3A

Err12

Power supply phase loss

● The power input phases are not symmetric. ● The drive control board fails.

● Check whether the three phases of power supply are balanced and whether the power voltage is
normal. If not, adjust the power supply. ● Contact us or directly our agent.

4A

Err13

Power output phase loss

● The output wiring of the main circuit is loose. ● The motor is damaged.

● Check whether the motor wiring is secure. ● Check whether the RUN contactor on the output side is
normal. ● Eliminate the motor fault.

4A

Err14

Module overheat

● The ambient temperature is too high. ● The fan is damaged. ● The air filter is clogged.
● Lower the ambient temperature. ● Clear the air filter. ● Replace the damaged fan. ● Check whether
the installation clearance of the controller satisfies the requirement.

5A

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Fault Code

Name Possible Causes Solution Level

Err15

Output abnormal

● Braking (resistor) short occurs on the output side. ● The RUN contactor is abnormal.

● Check wiring of the regen. resistor and braking unit is correct, without short circuit. ● Check whether
the main contactor works properly and whether there is arch or stuck problem. ● Contact us or directly
our agent.

5A

Err16

Current control fault

● Subcodes 1, 2: The current deviation is too large. ● Subcode 3: The speed deviation is too large.

Subcodes 1, 2:

● Check whether the input voltage is low (often in temporary power supply). ● Check whether cable
connection between the controller and the motor is secure. ● Check whether the RUN contactor works
properly. Subcode 3:

● Check the circuit of the encoder: Check whether encoder pulses per revolution (PPR) is set correctly.
Check whether the encoder signal is interfered with, whether the encoder cable runs through the duct
independently, whether the cable is too long, and whether the shield is grounded at one end. Check
whether the encoder is installed reliably, whether the rotating shaft is connected to the motor shaft
reliably by observing whether the encoder is stable during normal-speed running.

● Check whether the motor parameters are correct, and perform motor auto-tuning again. ● Increase
the torque upper limit in F2-08.
5A

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Fault Code

Name Possible Causes Solution Level

Err17

Encoder interference during motor auto-tuning

● Subcode 1: Reserved. ● Subcode 2: The SIN/ COS encoder signal is abnormal. ● Subcode 3: The UVW
encoder signal is abnormal.

Subcode 2:

● Serious interference exists in the C, D, and Z signals of the SIN/COS encoder. Check whether the
encoder c cable is laid separately from the power cables, and whether system grounding is reliable. ●
Check whether the PG card is wired correctly. Subcode 3:

● Serious interference exists in the U, V, and W signals of the UVW encoder. Check whether the encoder
c cable is laid separately from the power cables, and whether system grounding is reliable. ● Check
whether the PG card is wired correctly.

5A

Err18

Current detection fault

The drive control board fails. Contact us or directly our agent. 5A

Err19

Motor autotuning fault

● Subcode 1: Learning the stator resistance fails. ● Subcodes 5, 6: Learning the magnetic pole position
fails. ● Subcode 8: Reserved. ● Subcode 11: Saving the angle fails at synchronous motor angle-free
autotuning. ● Subcodes 101, 102: Motor auto-tuning fails.

Subcodes 1, 5, 6: Check the motor wiring and whether phase loss occurs on the contactor at the output
side. Subcode 11: At angle-free motor auto-tuning, the power is cut off when the motor rotary
displacement is too small, and this fault is reported at direct running upon power-on again. To rectify
the fault, perform angle-free motor autotuning again and make the motor runs for consecutive three
revolutions. Subcode 101:

● Synchronous motor with-load auto-tuning times out. ● Check encoder wiring is correct, or replace the
PG card and perform motor auto-tuning again. Subcode 102:

● Motor auto-tuning times out in operation panel control mode. ● Check encoder wiring is correct, or
replace the PG card and perform motor auto-tuning again.

5A

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Fault Code

Name Possible Causes Solution Level

Err20

Speed feedback incorrect

● Subcode 1:The encoder signal is not detected during synchronous motor no-load auto-tuning. ●
Subcode 2: Reserved. ● Subcode 3: The phase sequence of the motor is incorrect. ● Subcode 4: Z signal
cannot be detected during synchronous motor autotuning. ● Subcode 5: The cables of the SIN/COS
encoder break. ● Subcode 7: The cables of the UVW encoder break. ● Subcode 8: Reserved ● Subcode
9: The speed deviation is too large. ● Subcode 10, 11: Reserved. ● Subcode 12: The encoder AB signals
are lost at startup. ● Subcode 13: The encoder AB signals are lost during running. ● Subcodes 14–18:
Reserved. ● Subcode 19: The signals of the SIN/COS encoder are seriously interfered with during
running. ● Subcode 55: The signals of the SIN/COS encoder are seriously interfered with or CD signals
are incorrect during motor auto-tuning.

Subcode 1, 4, 5, 7:

● Check whether the encoder signal circuit is normal. ● Check whether the PG card is normal. Subcode
3: Exchange any two phases of the motor UVW cables. Subcode 9:

● The angle of the synchronous motor is abnormal. Perform motor auto-tuning again. ● The speed loop
proportional gain is small or integral time is large. Increase the proportional gain or decrease the integral
time properly. Subcode 12:
● Check whether the brake has been released. ● Check whether AB signal cables of the encoder break.
● If the motor cannot be started at the slip experiment, perform the slip experiment by using the
function set in F3-24. Subcode 13: AB signals of the encoder become loss suddenly. Check whether
encoder wiring is correct, whether strong interference exists, or the motor is stuck due to sudden power
failure of the brake during running. Subcode 19: The encoder analog signals are seriously interfered with
during motor running, or encoder signals are in poor contact. You need to check the encoder circuit.
Subcode 55: The encoder analog signals are seriously interfered with during motor auto-tuning, or
encoder CD signals are in wrong sequence.

5A

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Fault Code

Name Possible Causes Solution Level

Err22

Leveling signal abnormal

● Subcode 101: The leveling signal is stuck. ● Subcode 102: The leveling signal is lost. ● Subcode 103:
The leveling position deviation is too large in elevator autorunning state.

Subcodes 101, 102:

● Check whether the leveling and door zone sensors work properly. ● Check the installation verticality
and depth of the leveling plates. ● Check the leveling signal input points of the MCB. Subcode 103:
Check whether the steel rope slips.

1A

Err23

Motor short circuit to ground

Short circuit to ground exists on the motor side.

Check whether short circuit to ground exists on the motor side.

5A

Err24 RTC clock fault

Subcode 101: The RTC clock information of the MCB is abnormal.

Subcode 101:

● Replace the clock battery. ● Replace the MCB.

3B

Err25

Storage data abnormal

Subcodes 101, 102: The storage data of the MCB is abnormal.

Subcodes 101, 102: Contact us or directly our agent.

4A

Err26

Earthquake signal

Subcode 101: The earthquake signal is active and the duration exceeds 2s.

Subcode 101: Check that the earthquake signal is consistent with the parameter setting (NC, NO) of the
MCB.

3B

Err29

Shorting PMSM stator contactor feedback abnormal

Subcode 101: Feedback of the shorting PMSM stator contactor is abnormal.

Subcode 101:

● Check that the signal feature (NO, NC) of the feedback contact on the contactor is correct. ● Check
that the contactor and corresponding feedback contact act correctly. ● Check the coil circuit of the
shorting PMSM stator contactor.

5A

Err30

Elevator position abnormal

Subcodes 101, 102: In the normal-speed running or re-leveling running mode, the running time is larger
than the smaller of F9-02 and (FA38 + 10), but the leveling signal has no change.
Subcodes 101, 102:

● Check whether the leveling signal cables are connected reliably and whether the signal copper wires
may touch the ground or be short circuited with other signal cables. ● Check whether the distance
between two floors is too large or the re-leveling time set in F3-21 is too short, causing over long re-
leveling running time. ● Check whether signal loss exists in the encoder circuits.

4A

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Fault Code

Name Possible Causes Solution Level

Err33

Elevator speed abnormal

● Subcode 101: The detected running speed during normal-speed running exceeds the limit. ● Subcode
102: The speed exceeds the limit during inspection or shaft autotuning. ● Subcode 103: The speed
exceeds the limit in shorting stator braking mode. ● Subcode 104: The speed exceeds the limit during
emergency running. ● Subcode 105: The emergency running time protection function is enabled (set in
Bit8 of F645), and the running time exceeds 50s, causing the timeout fault.

Subcode 101:

● Check whether the parameter setting and wiring of the encoder are correct. ● Check the setting of
motor nameplate parameters. Perform motor auto-tuning again. Subcode 102: Attempt to decrease the
inspection speed or perform motor auto-tuning again. Subcode 103: Check whether the shorting PMSM
stator function is enabled. Subcodes 104, 105:

● Check whether the emergency power capacity meets the requirements. ● Check whether the
emergency running speed is set properly.

5A

Err34 Logic fault Logic of the MCB is abnormal.

Contact us or directly our agent to replace the MCB.

5A
Err35

Shaft autotuning data abnormal

● Subcode 101: When shaft auto-tuning is started, the elevator is not at the bottom floor or the down
slow-down switch is invalid, ● Subcode 102: The system is not in the inspection state (inspection switch
not turned on) when shaft auto-tuning is performed. ● Subcode 103: It is judged upon power-on that
shaft auto-tuning is not performed. ● Subcodes 104, 113, 114: In distance control mode, it is judged at
running startup that shaft autotuning is not performed.

(To be continued)

1. Handling at inspection-speed commissioning: Err35 (subcode 103) is reported at each power-on

because shaft auto-tuning is not performed before inspection-speed commissioning. This fault does not
affect inspection-speed commissioning and you can hide the fault directly on the operation panel. 2.
Handling at normal-speed commissioning and running: Subcode 101: Check that the down slow-down
switch is valid, and that F4-01 (Current floor) is set to the bottom floor number. Subcode 102: Check that
the inspection switch is turned to inspection state. Subcodes 103, 104, 113, 114: Perform shat auto-
tuning again.

(To be continued)

4C

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Fault Code

Name Possible Causes Solution Level

Err35

Shaft autotuning data abnormal

● Subcode 105: The elevator running direction and the pulse change are inconsistent. ● Subcodes 106,
107, 109: The plate pulse length sensed at up/down leveling is abnormal. ● Subcodes 108, 110: No
leveling signal is received within 45s continuous running. ● Subcodes 111, 115: The stored floor height is
smaller than 50 cm. ● Subcode 112: The floor when auto-tuning is completed is not the top floor. (End)

Subcode 105: Check whether the elevator running direction is consistent with the pulse change in F403:
F4-03 increases in up direction and decreases in down direction. If not, change the value of F2-10 to
ensure consistency. Subcode 106, 107, 109:
● Check that NO/NC state of the leveling sensor is set correctly. ● Check whether the leveling plates are
inserted properly and whether there is strong power interference if the leveling sensor signal blinks. ●
Check whether the leveling plate is too long for the asynchronous motor. Subcodes 108, 110:

● Check whether wiring of the leveling sensor is correct. ● Check whether the floor distance is too large,
causing running time-out. Increase the speed set in F3-11 and perform shaft auto-tuning again to ensure
that learning the floors can be completed within 45s. Subcodes 111, 115: Enable the super short floor
function if the floor distance is less than 50 cm. If the floor distance is normal, check installation of the
leveling plate for this floor and check the sensor. Subcode 112: Check whether the setting of F6-00 (Top
floor of the elevator) is smaller than the actual condition. (End)

4C

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Fault Code

Name Possible Causes Solution Level

Err36

RUN contactor feedback abnormal

● Subcode 101: The feedback of the RUN contactor is active, but the contactor has no output. ●
Subcode 102: The controller outputs the RUN signal but receives no RUN feedback. ● Subcode 103: The
startup current of the asynchronous motor is too small. ● Subcode 104: When both feedback signals of
the RUN contactor are enabled, their states are inconsistent.

Subcodes 101, 102, 104:

● Check whether the feedback contact of the contactor acts properly. ● Check the signal feature (NO,
NC) of the feedback contact. Subcode 103:

● Check whether the output cables UVW of the controller are connected properly. ● Check whether the
control circuit of the RUN contactor coil is normal.

5A

Err37

Brake contactor feedback abnormal

● Subcode 101: The output of the brake contactor is inconsistent with the feedback. ● Subcode 102:
When both feedback signals of the brake contactor are enabled, their states are inconsistent. ● Subcode
103: The output of the brake contactor is inconsistent with the brake travel switch 1 feedback. ●
Subcode 104: When both feedback signals of brake travel switch 1 are enabled, their states are
inconsistent. ● Subcode 105: The brake contactor feedback is valid before the brake contactor opens. ●
Subcode 106: The output of the brake contactor is inconsistent with the brake travel switch 2 feedback.
● Subcode 107: When both feedback signal of brake travel switch 2 are enabled, their states are
inconsistent.

Subcode 101:

● Check whether the brake contactor opens and closes properly. ● Check the signal feature (NO, NC) of
the feedback contact on the brake contactor is set correctly. ● Check whether the feedback circuit of the
brake contactor is normal. Subcode 102:

● Check whether the signal feature (NO, NC) of the multi-way contacts is set correctly. ● Check whether
the states of the multiway feedback contacts are consistent. Subcode 103, 105:

● Check whether the signal feature (NO, NC) of the brake travel switch 1/2 feedback is set correctly. ●
Check whether the circuit of the brake travel switch 1/2 feedback is normal. Subcode 104, 107:

● Check whether the signal feature (NO, NC) of the brake travel switch 1/2 feedback is set correctly. ●
Check whether the states of the multiway feedback contacts are consistent. Subcode 105: Check
whether the feedback contact of the brake contactor mal-functions.

5A

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Fault Code

Name Possible Causes Solution Level

Err38

Encoder signal abnormal

● Subcode 101: The pulses in F4-03 does not change within the time threshold in of F1-13. ● Subcode
102: F403 increases in down direction. ● Subcode 103: F4-03 decreases in up direction. ● Subcode
104:The SVC is used in distance control mode.

Subcode 101:
● Check whether the encoder is used correctly. ● Check whether the brake works properly. Subcodes
102, 103: Check whether parameter setting and wiring of the encoder are correct. Subcode 104: Set F0-
00 (Control mode) to 1 (Closed-loop vector control) in distance control mode.

5A

Err39 Motor overheat

Subcode 101: The motor overheat relay input remains valid for a certain time.

Subcode 101:

● Check whether the parameter setting (NO, NC) is correct. ● Check whether the thermal protection
relay socket is normal. ● Check whether the motor is used properly and whether it is damaged. ●
Improve cooling conditions of the motor.

3A

Err40 Reserved - -

Err41

Safety circuit disconnected

Subcode 101: The safety circuit signal becomes OFF.

Subcode 101:

● Check the safety circuit switches and their states. ● Check whether the external power supply is
normal. ● Check whether the safety circuit contactor acts properly. ● Confirm the signal feature (NO,
NC) of the feedback contact of the safety circuit contactor.

5A

Err42

Door lock disconnected during running

Subcodes 101, 102: The door lock circuit feedback is invalid during the elevator running.

Subcodes 101, 102:

● Check whether the hall door lock and the car door lock are in good contact. ● Check whether the door
lock contactor acts properly. ● Check the signal feature (NO, NC) of the feedback contact on the door
lock contactor. ● Check whether the external power supply is normal.

5A
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Fault Code

Name Possible Causes Solution Level

Err43

Up limit signal abnormal

Subcode 101: The up limit switch acts when the elevator is running in the up direction.

Subcode 101:

● Check the signal feature (NO, NC) of the up limit switch. ● Check whether the up limit switch is in good
contact. ● Check whether the limit switch is installed at a relatively low position and acts even when the
elevator arrives at the terminal floor normally.

4C

Err44

Down limit signal abnormal

Subcode 101: The down limit switch acts when the elevator is running in the down direction.

Subcode 101:

● Check the signal feature (NO, NC) of the down limit switch. ● Check whether the down limit switch is
in good contact. ● Check whether the limit switch is installed at a relatively high position and thus acts
even when the elevator arrives at the terminal floor normally.

4C

Err45

Slow-down switch abnormal

● Subcode 101: The down slow-down distance is insufficient during shaft auto-tuning. ● Subcode 102:
The up slow-down distance is insufficient during shaft auto-tuning. ● Subcode 103: The slowdown switch
is stuck or abnormal during normal running.

Subcodes 101 to 103:

● Check whether the up slow-down switch and the down slow-down switch are in good contact. ● Check
the signal feature (NO, NC) of the up slow-down switch and the down slowdown switch. ● Ensure that
the obtained slow-down distance satisfies the slow-down requirement at the elevator speed.

4B

Err46

Re-leveling abnormal

● Subcode 101: The leveling signal is inactive during re-leveling. ● Subcode 102: The releveling running
speed exceeds 0.1 m/s. ● Subcode 103: At startup of normal-speed running, the re-leveling state is valid
and there is shorting door lock circuit feedback.. ● Subcode 104: During re-leveling, no shorting door
lock circuit feedback or door lock signal is received 2s after shorting door lock circuit output.

Subcode 101: Check whether the leveling signal is normal. Subcode 102: Check whether the encoder is
used properly. Subcodes 103, 104:

● Check whether the signal of the leveling sensor is normal. ● Check the signal feature (NO, NC) of the
feedback contact on the shorting door lock circuit contactor, and check the relay and wiring of the SCB-A
board.

2B

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Fault Code

Name Possible Causes Solution Level

Err47

Shorting door lock circuit contactor abnormal

● Subcode 101: During re-leveling or pre-open running, the shorting door lock circuit contactor outputs
for continuous 2s, but the feedback is invalid and the door lock is disconnected. ● Subcode 102: During
re-leveling or pre-open running, the shorting door lock circuit contactor has no output, but the feedback
is valid for continuous 2s. ● Subcode 103: During re-leveling or pre-open running, the output time of the
shorting door lock circuit contactor is larger than 15s.

Subcodes 101, 102:

● Check the signal feature (NO, NC) of the feedback contact on the shorting door lock circuit contactor.
● Check whether the shorting door lock circuit contactor acts properly. Subcode 103:

● Check whether the leveling and releveling signals are normal. ● Check whether the re-leveling speed is
set too low.

2B

Err48 Door open fault

Subcode 101: The consecutive times that the door does not open to the limit reaches the setting in Fb-
09.

Subcode 101:

● Check whether the door machine system works properly. ● Check whether the CTB output is normal.
● Check whether the door open limit signal and door lock signal are normal.

5A

Err49 Door close fault

Subcode 101: The consecutive times that the door does not open to the limit reaches the setting in Fb-
09.

Subcode 101:

● Check whether the door machine system works properly. ● Check whether the CTB output is normal.
● Check whether the door close limit signal and door lock signal are normal.

5A

Err50

Consecutive loss of leveling signal

Subcode 101: Leveling signal stuck is detected for three consecutive times. Subcode 102: Leveling signal
loss is detected for three consecutive times.

Subcodes 101, 102:

● Check whether the leveling and door zone sensors work properly. ● Check the installation verticality
and depth of the leveling plates. ● Check the leveling signal input points of the MCB. ● Check whether
the steel rope slips.

5A
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Fault Code

Name Possible Causes Solution Level

Err51

CAN communication abnormal

Subcode 101: Feedback data of CANbus communication with the CTB remains incorrect.

1. Handling at inspection-speed commissioning: This fault does not affect inspection-speed

commissioning and you can hide the fault directly on the operation panel. 2. Handling at normal-speed
commissioning and running: Subcode 101:

● Check the communication cable connection. ● Check the power supply of the CTB. ● Check whether
the 24 V power supply of the controller is normal. ● Check whether there is strong-power interference
on communication.

1A

Err52

HCB communication abnormal

Subcode 101: Feedback data of Modbus communication with the HCB remains incorrect.

1. Handling at inspection-speed commissioning: This fault does not affect inspection-speed

commissioning and you can hide the fault directly on the operation panel. 2. Handling at normal-speed
commissioning and running: Subcode 101:

● Check the communication cable connection. ● Check whether the 24 V power supply of the controller
is normal. ● Check whether the HCB addresses are repeated. ● Check whether there is strong-power
interference on communication.

1A

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Fault Code

Name Possible Causes Solution Level

Err53 Door lock fault

● Subcode 101: The door lock feedback signal remains active 3s after door open output. ● Subcode 102:
The states of the door lock multi-way feedback contacts are inconsistent 3s after door open output. ●
Subcode 103: Reserved. ● Subcode 104: The highervoltage and low-voltage door lock signals are
inconsistent.

Subcode 101:

● Check whether the door lock circuit is normal. ● Check whether the feedback contact of the door lock
contactor acts properly. ● Check whether the system receives the door open limit signal when the door
lock signal is valid. Subcode 102: Check whether when the hall door lock signal and the car door lock
signal are detected separately, the detected states of the hall door locks and car door lock are
inconsistent. Subcode 104:

● When the higher-voltage and low-voltage door lock signals are detected at the same time, the time
when the MCB receives the two signals has a deviation of above 1.5s. This causes system protection. ●
This subcode is reset at power-off and power-on again.

5A

Err54

Overcurrent at inspection startup

● Subcode 101: reserved ● Subcode 102: The current at startup for inspection exceeds 120% of the
rated current.

Subcode 102:

● Reduce the load ● Change Bit1 of FC-00 to 1 to cancel the startup current detection function.

5A

Err55

Stop at another landing floor

Subcode 101: During automatic running of the elevator, the door open limit is not received within the
time threshold in Fb-06.

Subcode 101: Check the door open limit signal at the present floor.
1A

Err57

Serial peripheral interface (SPI) communication abnormal

● Subcodes 101, 102: The SPI communication is abnormal. No correct data is received with 2s of DSP
communication. ● Subcode 103: The MCB does not match the AC drive.

Subcodes 101, 102: Check the wiring between the control board and the drive board. Subcode 103:
Contact us or directly our agent.

5A

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Fault Code

Name Possible Causes Solution Level

Err58

Shaft position switches abnormal

● Subcode 101: The up slow-down switch and down slow-down switch are disconnected simultaneously.
● Subcode 102: The up limit feedback and down limit feedback are disconnected simultaneously.

Subcodes 101, 102:

● Check whether the signal feature (NO, NC) of the slow-down switches and limit switches are
consistent with the parameter setting of the MCB. ● Check whether malfunction of the slowdown
switches and limit switches exists.

4B

Err62

Analog input cable broken

Subcode 101: The current car load (F8-05) is smaller than the car no-load load (F8-06) and the deviation
is larger than the threshold.

Subcode 101:
● Check whether F5-36 is set correctly. ● Check whether the analog input cable of the CTB or MCB is
connected incorrectly or broken. ● Adjust the load cell switch function.

1A

NOTE

● Fault Err41 is not recorded in the elevator stop state. ● Fault Err42 is reset automatically when the
door lock circuit is shorted or 1s after the fault occurs in the door zone. ● If faults Err51, Err52, and E57
persist, they are recorded once every one hour.