CQI-9Special Process: Heat Treat System Assessment

CQI-9Special Process: Heat Treat System Assessment
Version 3, Issue 10/11
Special Process: Heat Treat System Assessment
Facility Name: State Heat Treating

Company
Address: 520 32nd St SE, Grand Rapids, MI 49548
Phone Number: 616.243.0178 Type(s) of Thermal Processing at this Facility:

Fax Number: 616.243.6337 Process Table A - Ferrous
Carburizing Yes
Number of Heat Treat Employees at this Facility: 21 Carbonitriding Yes
Carbon Restoration No
Internal (Captive) Heat Treater (Y/N): N Neutral Hardening
Yes
(Quench and Temper)
Commercial Heat Treater (Y/N): Y Austempering / Martempering No
Tempering Yes
Date of Assessment: 23-Oct-2019 Precipitation Hardening / Aging
Aging Only
Date of Previous Assessment: 1-Nov-2018

Process Table B - Ferrous
Nitriding (Gas) No
Ferritic-Nitrocarburizing (Gas or
No
Salt)
Process Table C - Aluminum

Aluminum Heat Treatment Yes
Process Table D - Ferrous

Induction Heat Treating No
Process Table E
Annealing Yes
Normalizing Yes
Stress-Relieving Yes
Process Table F
Low Pressure Carburizing No
Process Table G
Sinter Hardening No
Process Table H
Ion Nitriding No
Current Quality Certification(s): ISO-9001:2015
Date of Re-assessment (if necessary): 01/24/2020 Surveilence

1/23/2022 Re-Certification
Personnel Contacted:
Name: Title: Phone: Email:
Paul Meengs VP of Operations 616.243.0178 pmeengs@stateheattreating.com
Derek Huizinga VP of Operations 616.243.0178 dhuizinga@stateheattreating.com
Jesse Massengill President and Owner 616.243.2800 jmassengill@garichards.com
Auditors/Assessors:
Name: Company: Phone: Email:
Brad Bukowski American Systems Registrar 616-240-5542 brad@asrworldwide.com
Number of "Not Satisfactory" Findings:

2
Number of "Needs Immediate Action" Findings:
Number of "Fail" Findings in the Job Audit(s):

CQI-9Special Process: Heat Treat System Assessment Version 3, Issue 10/11
Assessment
Question Not Needs Immediate

Question Requirements and Guidance Objective Evidence N/A Satisfactory
Number Satisfactory Action
Section 1 - Management Responsibility & Quality Planning
To ensure readily available expertise, there shall

be a dedicated and qualified heat treat person on
site. This individual shall be a full-time employee
and the position shall be reflected in the
Is there a dedicated and organization chart. A job description shall exist JD-009 (Quality Technician) require
1.1 qualified heat treat person on- identifying the qualifications for the position education and five years of heat treat x
site? including metallurgical and heat treat knowledge. experience.
The qualifications shall include a minimum of 5
years experience in heat treat operations or a
combination of a minimum of 5 years of formal
metallurgical education and heat treat experience.
The organization shall incorporate a documented

Every new part is reviewed and processed
advance quality planning procedure. A feasibility
per a family FMEA and control plan.
study shall be performed and internally approved
for each part. Similar parts can be grouped into
Every part receives its own process with
part families for this effort as defined by the
all changes and modifications recorded in
Does the heat treater perform organization. After the part approval process is
1.2 the Part Master File. x
advanced quality planning? approved by the customer, no process changes
See WI-7-001 Product Process and
are allowed unless approved by the customer. The
Realization.
heat treater shall contact the customer when
clarification of process changes is required. This
APQP required fields are utilized in the
clarification of process changes shall be
ERP software.
documented.
The organization shall incorporate the use of a

documented Failure Mode and Effects Analysis
(FMEA) procedure and ensure the FMEA's are
updated to reflect current part quality status.
The FMEA shall be written for each part or part
family or they may be process-specific and written FMEAs are done for families of parts and
Are heat treat FMEA's up to
for each process. In any case, they shall address processes. Each plan is reviewed yearly
1.3 date and reflecting current x
all process steps from part receipt to part shipment with all changes recorded on the FMEA
processing?
and all key heat treat process parameters as located in their respective parts families.
defined by the organization. A cross-functional
team shall be used in the development of the
FMEA. All special characteristics, as defined by
the organization and its customers, shall be
identified, defined, and addressed in the FMEA.
1
Assessment


The organization shall incorporate the use of a
documented Control Plan procedure and ensure
the Control Plans are updated to reflect current
controls.
The Control Plans shall be written for each part or
part family or they may be process-specific and
written for each process. In any case, they shall
address all process steps from part receipt to part
shipment and identify all equipment used and all
key heat treat process parameters as defined by
Control Plans are done for families of parts
the organization.
Are heat treat process control and processes. Each plan is reviewed
A cross-functional team, including a production
1.4 plans up to date and reflecting yearly with all changes recorded on the x
operator, shall be used in the development of
current processing? Control Plan located in their respective
Control Plans, which shall be consistent with all
parts families.
associated documentation such as work
instructions, shop travelers, and FMEA's. All
special characteristics, as defined by the
organization and its customers, shall be identified,
defined, and addressed in the Control Plans.
Sample sizes and frequencies for evaluation of
process and product characteristics shall also be
addressed consistent with the minimum
requirements listed in the Process Tables,
Sections 3.0 and 4.0.
To ensure all customer requirements are both

understood and satisfied, the organization shall
have all related heat treat and customer referenced
standards and specifications available for use and
a method to ensure that they are current. Such
standards and specifications include, but are not All specifications used for any given
limited to, those relevant documents published by process will be indicated on the control
SAE, AIAG, ASTM, ISO, EN, JIS, General Motors, plan and will be updated along with the
Are all heat treat related and
Ford, and Chrysler. The organization shall have a review of the plan at its yearly review.
referenced specifications
process to ensure the timely review, distribution,
current and available? For
and implementation of all customer and industry All customer specifications will be
example: Industry and
engineering standards / specifications and reviewed at receipt and will not be
1.5 customer specific x
changes based on customer-required schedule. controlled. Print revisions, if provided, will
specifications such as SAE,
Timely review should be as soon as possible and be recorded on our internal process and
AIAG, ASTM, ISO, EN, JIS,
shall not exceed two working weeks. The verified at order entry.
General Motors, Ford, and
organization shall document this process of review
Chrysler.
and implementation, and it shall address how Should any changes be needed, the ERP
customer and industry documents are obtained, will be updated to reflect any requested
how they are maintained within the organization, changes.
how the current status is established, and how the
relevant information is cascaded to the shop floor
within the two-week period. The organization shall
identify who is responsible for performing these
tasks.
2
Assessment


Review Process Variables annually.
The heat treater shall have written process
specifications for all active processes and identify
All written process specs and BOM is
all steps of the process including relevant
listed in ERP Master Parts File; and all
operating parameters. Examples of operating
revisions are recorded in the change
parameters include process temperatures, cycle
history.
times, load rates, atmosphere or gas flow settings,
Is there a written process belt speeds, quench agitation speeds, etc. Such
Process Variables are reviewed annually
1.6 specification for all active parameters shall not only be defined, they shall x
and listed on the control panel next to each
processes? have operating tolerances as defined by the
furnace.
organization in order to maintain process control.
All active processes should have a written process
All active processes are in the form of
specification.
Work Orders and computer-based recipes.
These process specifications may take the form of
work instructions, job card, computer-based
See WI-7-001 Product Process and
recipes, or other similar documents.
Realization.
To demonstrate each process is capable of

yielding acceptable product the organization shall
perform process capability studies for the initial
validation of each process, after relocation of any
process equipment, & after a major rebuild of any
equipment. The organization shall define what
constitutes a major rebuild. Initial process
capability studies shall be conducted for all heat Lab results tell us if we are in control of
treat processes per furnace line defined in scope of each process based on the specifcations
work & in accordance with customer requirements. required from each part.
Has a valid process capability
A furnace line may include a combination of
study been performed initially
equipment that is integrated in the performance of We perform capability studies on each
1.7 and after process equipment x
a heat treatment process, e.g., hardening, furnace line for each process family that is
has been relocated, or had a
quenching, and tempering. Capability study associated with that line. We also do
major rebuild?
techniques shall be appropriate for the heat treat capability studies at level 2 inpections.
product characteristics, e.g., tensile strength, case Operators will also do capability studies if
depth, hardness. Any specific customer they run out of room on work orders.
requirements shall be met. In the absence of
customer requirements, the organization shall
establish acceptable ranges for measures of
capability. An action plan shall exist to address the
steps to followed in case capability indices fall
outside customer requirements or established
ranges.
The analysis of products and processes over time

Ongoing data collection is done on
can yield vital information for defect prevention
significant parameters for each process
efforts. The organization shall have a system to
Does the heat treater collect family. Each job that does not meet the
collect, analyze, and react to product or process
and analyze data over time, requirements is recorded in the Customer
1.8 data over time. x
and react to this data? Complaint Log and reviewed with the
Methods of analysis shall include ongoing trend or
required functions.
historical data analysis of product or process
parameters. The organization shall determine
See WI-8-003 Customer Complaint Log.
which parameters to include in such analysis.
Management shall review the furnace monitoring

systems at intervals not to exceed 24 hours. The
heat treat monitoring system includes but is not
limited to temperature strip charts, atmosphere
Is management reviewing the
strip charts, computer data logs, furnace and All equipment with electronic data
heat treat monitoring system
1.9 operator logs, etc. collection is reviewed daily via computer x
every 24 hours?
The management review shall include efforts to and furnace monitoring software.
detect out-of-control conditions or alarm
conditions. The process of reviewing the furnace
data shall be documented and this requirement
also applies to computerized data.
Are internal assessments

The organization shall conduct internal
being completed on an annual The Heat Treat Porcess Assessment is
1.10 assessments on an annual basis, at a minimum, x
basis, at a minimum, using reviewed and updated yearly.
using the AIAG HTSA.
AIAG HTSA?
3
Assessment

The OEM shall be notified

Section 1 - when parts are
Management Responsibility & Quality Planning
reprocessed in the heat treat operation. It is
preferred that the notification be on a case-by-case
basis. However, it is understood that some
reprocessing (such as but not limited to re-
tempering operations) may be pre-approved during
the APQP or PPAP phase. To be pre-approved for
reprocessing, the heat treater shall meet the
following requirements: Any part processed that does not meet the
• The heat treater shall submit for approval by the customers spec is placed on hold and
OEM customer the reprocessing procedure and reviewed by authorized people.A rework
this procedure shall be referenced in the heat instruction is required for reprocessing. All
Is the OEM customer notified treater’s FMEA and process control plan
1.11 reworked parts are final inspected byplant x
when parts are reprocessed? • The procedure shall describe product
manager or quality.All rework instructions
characteristics for which reprocessing is and results are documented on a new
permissible as well as those characteristics for work order and recorded. See WI-8-002
which reprocessing is not permissible. Controlling Nonconforming.
• Any reprocessing activity shall require a new
processing control sheet issued by qualified
technical personnel denoting the necessary heat
treat process modifications.
• Records shall clearly indicate when and how any
material has been reprocessed.
• The Quality Manager or a designee shall
authorize the release or reprocessed product.
All internal and external problems are put

The quality management system shall include a in the Customer Complaint Log.
Does the Quality Department
process for documenting, reviewing, and
review, address, and
1.12 addressing customer concerns and any other and dealt with through our internal review x
document customer and
concerns internal to the organization. A disciplined process. See WI-8-003 - Problem Analysis
internal concerns?
problem-solving approach shall be used. and WI-8-001-B Nonconformity Form (or
customer form).
The review of the Control Plan and

The heat treater shall define a process for PFMEA will show what is being done to
continual improvement for each heat treat process improve quality and will be shown by the
Is there a continual identified in the scope of the HTSA. The process RPN numbers going lower with given
improvement plan applicable shall be designed to bring about continual improvements. Any major Continual
1.13 x
to each process defined in the improvement in quality and productivity. Identified Improvement project will be controlled by
scope of the assessment? actions shall be prioritized and shall include timing Work Instruction WI-8-004 Continual
(estimated completion dates). The organization Improvement and WI-8-001-C
shall show evidence of program effectiveness. Improvement Form. This is also tied to
the Problem analysis process.
Quality manger and plant manager are

Does the Quality Manager or
The Quality Manager is responsible for authorizing authorized to release "ON HOLD" product
designee authorize the
1.14 and documenting appropriate personnel to and will document this on the new rework x
disposition of material from
disposition quarantine material. work order or a Material Deviation report.
quarantine status?
See WI-8-002 Controlling Nonconforming.
4
Assessment


There shall be procedures or work instructions
available to heat treat personnel covering the heat
treating process. These procedures or work
Are there procedures or work
instructions shall include methods of addressing All elements of our process flow have
instructions available to the
potential emergencies (such as power failure), written procedures and are part of all
1.15 heat treat personnel that x
equipment start-up, equipment shut-down, product employees training. These are located in
define the heat treating
segregation (See 2.8), product inspection, and Level 4 of the QMS.
process?
general operating procedures. These procedures
or work instructions shall be accessible to shop
floor personnel.
The organization shall provide employee training

for all heat treating operations. All employees,
including backup and temporary employees, shall WI-6-001-F Employee Qualification - Level
be trained. Documented evidence shall be 5, and WI-6-001-O Operator Training
Is management providing
maintained showing the employees trained and the Matrix - Level 5. Testing is indivdual
1.16 employee training for heat x
evidence shall include an assessment of the funciton based (forklift, Rockwell hardness,
treating?
effectiveness of the training. Management shall Level 1 inspect test, Level 2 inspect test,
define the qualification requirements for each etc…)
function, and ongoing or follow-up training shall
also be addressed.
5
Assessment


The organization shall maintain a responsibility
matrix identifying all key management and
Is there a responsibility matrix
supervisory functions and the qualified personnel
to ensure that all key Responsibilities have been identified and
who may perform such functions. It shall identify
1.17 management and supervisory delegation and training to take place within x
both primary and secondary (backup) personnel for
functions are performed by 90 days of submission.
the key functions (as defined by the organization).
qualified personnel?
This matrix shall be readily available to
management at all times.
The organization shall have a documented

preventive maintenance program for all heat treat
process equipment. The program shall be a
closed-loop process that tracks maintenance
efforts from request to completion to assessment
A full and complete preventive
of effectiveness. Equipment operators shall have
Is there a preventive maintenance program (MaintiMizer) is
the opportunity to report problems, and problems
maintenance program for all written and used. All maintenance
shall also be handled in a closed-loop manner.
heat treat equipment? Is purchasing and inventory is
1.18 maintenance data being maintained within this program. All critical x
Company data, e.g., downtime, quality rejects, first-
utilized to form a predictive parts are listed and purchased from
time-through capability, recurring maintenance
maintenance program? approved suppliers only. See WI-7-002-B
work orders, and operator-reported problems, shall
Approved Vendor List. See Maintenance
be used to improve the preventive maintenance
Work Instructions MI-001 - MI-005.
program.
Maintenance data shall be collected and analyzed

as part of a predictive maintenance program.
6
Assessment

Has the Heat Treater Section 1 - Management Responsibility & Quality Planning
The heat treater shall develop and maintain a
developed a critical spare part
critical spare parts list and shall ensure the
1.19 list and are the parts available Critical Parts in Inventory MI-003. x
availability of such parts to minimize production
to minimize production
disruptions.
disruptions?
All orders are run separately and lot

controlled. Each Purchase Order receives
a new Work Order per part number and lot
Is material from different steel Different steel mill heats or metals which require
segregation is enforced.
mill heats or metals which different heat treat parameters, such as but not
may preclude achieving the limited to, austentizing, quenching, or tempering
1.20 APQP is performed to ensure proper x
specified metallurgical times and/or temperatures shall be processed
recipes, Work Orders are created to
properties prevented from separately in order to achieve specified
ensure proper recipes and cycle per part
being processed together? metallurgical properties.
are used, and scheduling is performed to
run parts requiring similar atmosphere in
efficient orders, but not mixed.
7
Assessment

Section 1 -2Management
Section Responsibility
- Floor and Material & Responsibility
Handling Quality Planning
It is critical that all customer requirements and lot
identification be adequately transferred to internal
heat treat documents. The facility shall ensure that
the data entered in the receiving system match the All incoming product is reviewed for
information on the customer's shipping documents. accuracy at receiving. All information
Documented processes and evidence of provided is verified with our process and
Does the facility ensure that compliance shall exist, e.g., shop travelers, work recorded on the customers' document.
the data entered in the orders, etc. Sometimes the material received does Any discrepancies are
2.1 receiving system matches the not precisely correspond to customer shipping documented and product is placed on hold x
information on the customer's documents. The facility shall have a detailed pending a review by Management.
shipping documents? process in place to resolve receiving
discrepancies. See WI-7-001-C and WI-7-001-D. See
The requirements stated above also apply to SHP-003 (WO) and SHP-013 (Receipt of
captive heat treat departments. This process CSP).
refers to receiving and shipping the parts in and
out of the heat treat department.
All product is staged in set areas waiting

for processing. During processing it is
identified by load tags and with the work
Procedures for part and container identification
order and the furnace log.
help to avoid incorrect processing or mixing of lots.
Appropriate location and staging within the facility
All finished product is in a "done ready to
also help to ensure that orders are not shipped
ship" area with all parts identified with the
Is product clearly identified until all required operations are performed.
work order. See WI-7-003-A Work
2.2 and staged throughout the Customer product shall be clearly identified and x
order/data sheet guide lines.WI-7-003-B -
heat treat process? staged throughout the heat treat process. Non-
customer supplied product tags.
heat treated, in-process, and finished product shall
be properly segregated and identified. All material
All work in the facility is identified by a
shall be staged in a dedicated and clearly defined
work order and all product is audited for
area.
work orders, CSP, load tags, and basket
markings via Weekly Plant Audit WI-7-003-
V.
All lots have their own work order. All work

Out-going lot(s) shall be traceable to the incoming orders are kept separate during
lot(s). processing and remain so during shipment
Is lot traceability and integrity The discipline of precisely identifying lots and back to the customer. See WI-7-003-B
2.3 maintained throughout all linking all pertinent information to them enhances CSP, WI-7-003-A. x
processes? the ability to do root cause analysis and continual
improvement. Customer PO=>Incoming
Paperwork=>CSP=>Work
Order=>Shipper=>Invoice
All product that does not meet the
customers specifications will be red
tagged / and or rejected on the work order
The control of suspect or non-conforming product and placed in the
is necessary to prevent inadvertent shipment or "hold area". All product in the hold area
contamination of other lots. Procedures shall be shall be logged using WI-8-002-A - Hold
Are procedures adequate to adequate to prevent movement of non-conforming Area Log. Hold area log is audited weekly
prevent movement of non- product into the production system. Procedures via WI-7-003-T Dock Audit.
2.4 x
conforming product into the shall exist addressing proper disposition, product
production system? identification, and tracking of material flow in and Product shall be logged in the Customer
out of the hold area. A non-conforming hold area Complaint Log via WI-8-003.
shall be clearly designated to maintain segregation
of such material. See Controlling of Non-conforming WI-8-
002 and use the Material Deviation
Suspect form for the customer if applicable
with WI-7-003-P.
8
Assessment


Heat-treating furnaces and other processing
equipment contain areas that have a risk of
trapping or holding parts. Such trapping of parts The preventative maintenance program
Is there a system to identify
can lead to damage, improperly processed parts or generates a work order for a review of
trap points in the entire heat
lot mixing/contamination. A system shall exist to each lines operation for frequent furnace
treat process to reduce risk of
identify trap points in the entire heat treat process review to identify trap points bi-annually.
2.5 mixed parts (inappropriate, x
to reduce risk of mixed parts (inappropriate, non-
non-heat treated, or
heat treated, or improperly heat treated parts). Monitoring trap points in the Operator
improperly heat treated
The heat treater shall have documented Work Instructions OI-037 and discipline to
parts)?
procedures to identify and monitor trap points for monitoring trap points.
each process/equipment. Monitoring of potential
trap points shall occur for every part changeover.
Each container is removed from the

loading area and looked at prior to
returning to the finished parts area. Any
Containers handling customer product shall be free
foreign material is removed. Small parts in
of inappropriate material. After emptying and
boxes with folding edges are loaded into
before re-using containers, containers shall be
plastic bags lining the container to prevent
inspected to ensure that all parts and inappropriate
Are containers free of parts mixing from being stuck anywhere
2.6 material have been removed. The source of x
inappropriate material? within the container.
inappropriate material shall be identified and
addressed. This is to ensure that no
OI-037
nonconforming heat treated parts or inappropriate
material contaminate the finished lot.
A weekly Dock Audit is conducted via WI-
7-003-T to review in-process containers in
the plants.
All process's have loading requirements
documented on the work order. The
operator logs the loading on the furnace
Furnace loading parameters shall be specified,
log each order and at shift change.
documented, and controlled. Examples include
Is furnace loading specified,
2.7 feed rate, belt speed, number of parts per fixture, x
documented and controlled? This is verified by shift supervisor and
and load weight. Refer to Process Tables, Section
reviewed by management daily via the
3.0, for frequency of checks.
Layered Process Audit WI-7-003-C. Also
controlled by the load heigh gages by the
furance. See WI-7-003 Production.
Unplanned or emergency downtime greatly raises

the risk of improper processing. Operators shall
Our Work in Process rejection procedure
be trained in material handling, containment action,
covers all nonconforming situations and is
and product segregation in the event of an
Are operators trained in part of all employees regular training. See
equipment emergency including power failure.
material handling, containment W-I8-002 Controlling Non-conforming.
Training shall be documented. Work instructions
action and product
2.8 specifically addressing potential types of x
segregation in the event of an See WI-6-001 Human Resources and WI-
equipment emergencies and failures shall be
equipment emergency 6-001-F Employee Qualification.
accessible to and understood by equipment
including power failure?
operators. These instructions shall address
See OI-037: Operator Intructions for non-
containment actions related to all elements of the
conforming instructions.
heat-treating process, e.g., loading, austentizing,
quenching, tempering.
Each process that is assessed to

Handling, storage, and packaging shall be
potentially damage a part during loading,
adequate to preserve product quality. The heat
processing, unloading and transport has
treater’s furnace loading system, in-process
special processing for hand load, hand
handling, and shipping process shall be assessed
Is the handling, storage and unload, special racking instructions, and /
for risk of part damage or other quality concerns.
2.9 packaging adequate to or special shipping instructions. See WI-7- x
Some equipment includes conveyors and other
preserve product quality? 001 Product Process and Realization.
moving components that may not be able to handle
all part configurations. Other practices such as
See also WI-6-002-A Condition of Facility
stacking of overloaded containers can also
increase the risk of part damage.
See also WI-7-003-T Dock Audit
9
Assessment


Plant cleanliness, housekeeping, environmental,
and working conditions shall be conducive to A plant survey is done by an internal
controlling and improving quality. The heat treater auditor monthly to evaluate the plant for
Are plant cleanliness,
should evaluate such conditions and their effect on building maintenance, lighting, cleanliness,
housekeeping, environmental
quality. A housekeeping policy shall be clearly and organization using Condition of facility
2.10 and working conditions x
defined and executed. The facility shall be form see WI-6-002 A,
conducive to control and
reviewed for conditions that are detrimental to
improved quality?
quality processing such as loose parts on floor, oil This is a management responsibility see
around quench tanks, inadequate plant lighting, WI-6-002 Infrastructure.
smoke, etc.
Many heat-treated parts are subjected to surface

finish or appearance operations such as plating or
coating after heat treatment. Parts shall be free
from contaminants that are detrimental to
Any part with detrimental amounts of oils
subsequent processes or the product. Pre-wash (if
or drawing compounds are prewashed and
applicable) and post-wash parameters shall be
all product is post washed prior to temper.
monitored and documented. Oils and other
contaminants or residues can be difficult to remove
Are parts free from All washers are on a preventive
once subjected to the heat treatment process.
contaminants that would be maintenance program and checked daily.
2.11 Review the chemical supplier’s recommendation x
detrimental to the heat
for cleaning the system. Parts shall be free of rust,
treatment of the product? All washer concentrations are verified by
burrs, chips, detrimental amounts of drawing
the soap supplier quarterly or as needed.
compound, cutting fluids, rust preventing oils,
lubricants, etc., prior to heat treat.
There is a daily PM for checking furnace
Note: Refer to the appropriate heat treater's
washer solution.
requirements and specifications to determine
acceptability. Refer to Process Table, Section 5.0,
for frequency of checking washer solutions.
The quenching system shall be monitored,

documented, and controlled. The temperature,
agitation, level, concentration (if applicable), time
in the quenchant, and additions shall be controlled There is a daily PM for checking the
to the heat treater's specifications. Refer to quench system in our furnance level
Process Tables, Sections 3.0 and 5.0, for checks.
frequency of checks. Computer-monitoring
Is the quenching system
equipment, with alarms and alarm logs, satisfy the The temperature, agitation speed, time in
2.12 monitored, documented, and x
verification requirement. Quench delay tolerance the quench are all automatically controlled.
controlled?
and alarm is required for furnaces with integral All furnaces have high temp alarms.
quench tanks.
WI-7-001 Product Process and Realization
Temper delay time shall be specified by the heat for specification.
treater for parts that are quenched and tempered,
e.g., carburizing, carbonitriding, neutral hardening,
solution treating and aging.
Parts are often dipped in or sprayed with rust The rust prevention is controlled by new
preventive solutions immediately after the heat additions of product and by supplier once
treating process. Soluble oil solutions or other rust every 6 months.
Is soluble oil or other rust
preventive solutions shall be monitored and
2.13 preventive monitored and x
controlled, if applicable. The heat treater shall Product is pre-titrated by the supplier prior
controlled if applicable?
have and maintain documented tolerances for the to being added into our tank.
solutions. Refer to Process Tables, Section 5.0,
for frequency of checks. Maintenance puts out a work order for this.
10
Assessment

Section 1 - Management Responsibility & control

All required process Quality Planning
parameters
are continuously recorded and signed off
Process control parameters shall be monitored per by the operator at shift change at least
frequencies specified in Process Tables. Refer to every 8 hours. This is recorded on furnace
Are process control Process Tables, Section 3.0. Computer monitoring log sheets.
parameters monitored per equipment with alarms and alarm logs satisfy the
2.14 x
frequencies specified in verification requirement. A designated floor person Temperature is continuously monitored
Process Tables? shall verify the process parameters, e.g., by and logged using the furnace monitoring
initialing a strip chart or data log. Management software.
review is required per Question 1.9.
Audited daily by management via Layered
Process Audit WI-7-003-C.
Yes, there is an inspection sampling plan
Are In-Process / Final Test In-Process / Final Test Frequencies shall be
at every work station which matches or
2.15 Frequencies performed as performed as specified in Process Tables. Refer x
surpasses section 4 table. This is also
specified in Process Tables? to Process Tables, Section 4.0.
found in the lab.
Product test equipment shall be verified. Test
equipment shall be verified/calibrated per
applicable customer-specific standard or per an An outside service performs the
applicable consensus standard such as those calibrations on all test equipment quaterly.
Is product test equipment
2.16 published by ASTM, DIN, EN, ISO, JIS, NIST, SAE All test equipment is verified internally on x
verified?
etc. Verification/calibration results shall be a daily basis. See WI-7-001 E, G, I . Also
internally reviewed, approved, and documented. WI-6-002-B.
Refer to Process Tables, Section 1.0, for frequency
of checks.
11
Assessment

Section 1 - Management Responsibility

Section 3 - Equipment& Quality Planning
All equipment has automatic temperature
The heat-treat equipment including furnaces,
controls, cycle timers, agitation control,
generators, and quench systems shall have proper
carbon control, oil temperature and flow
Do furnaces, generators, and process controls and related equipment. Examples
scopes for each zone. All controls are
3.1 quench systems have proper include temperature, carbon potential/dew point, x
calibrated semi-annually.
process control equipment? gas flows, quench monitoring system including
agitation, temperature control, etc. as listed in the
All temperature and carbon controllers are
applicable Process Tables, Section 1.0.
monitored through our software.
The calibration and certification of the process

All calibrations are posted at/on the control
Are process equipment equipment shall be checked at regular specified
or equipment being certified. All internal
3.2 calibrations and/or verification intervals. Refer to the applicable Process Tables, x
verifications are also posted at the
certified, posted, and current? Sections 1.0 and 2.0, for equipment calibration or
equipment.
certification time tables.
All thermocouples are changed out per our

PM program semiannually. All protection
The thermocouples and protection tubes shall be
Are thermocouples & tubes are evaluated at the same time.
checked or replaced in compliance to a preventive
3.3 protection tubes checked or x
maintenance schedule. Refer to the applicable
replaced per Process Tables? Preventative Maintenance Work Order
Process Tables, Section 2.0.
templates are built for semi-annual
checking and replacement.
Temperature uniformity surveys shall be conducted

per the requirements in the applicable Process
Tables, Section 2.0. Certain furnace designs, e.g.,
We use the ongoing capability studies to
Are temperature uniformity rotary retorts & some continuous pusher furnaces
assure ourselves that the equipment can
surveys performed per preclude direct temperature profiles. Alternate test
3.4 meet the requirements. TUS surveys are x
requirements in Process methods per Section 3.4.5 are acceptable for
preformed per requirements of CQI-9 or
Tables? furnaces where temperature uniformity studies are
more frequently.
not possible. TUS studies are not required for Ion
Nitriding. Refer to Process Table H Item # H2.4
for specific requirements.
Data collection program shows the

temperatures to be with-in the given range.
The variation between the furnace control
Is the variation of the furnace
thermocouple value and the set point temperature Calibrated to run with in CQI-9
controlled thermocouple from
shall be within the limits defined in the applicable requirements.
3.5 set point within the x
Process Tables, Section 2.0. For Ion nitriding
requirements in the Process
refer to Process Table H Item # H2.5 for specific This is monitored hourly by management.
Table?
requirements.
Quaterly SAT from outside supplier also
calibrates within the given tolerance.
The heat treater shall have a list of heat treat

process and equipment alarms that, if not properly
working, may have a high probablity of producing
non-conforming product. These alarms shall be
checked quarterly at a minimum or after any repair
Are the process & equipment Process alarms are being improved as a
or rebuild.
3.6 alarm checks being tested for 2020 initiative through mechanical and x
proper function? software related means.
Other alarms, including but not limited to safety-
related, shall be checked per heat treater's
requirment.
These alarm checks shall be documented.

Generator and furnace atmosphere carbon
potential/dew point shall be continuously
12
Assessment

monitored,Section
automatically1 controlled,
- Management and Responsibility & Quality Planning
documented. Recorded carbon potential shall be
controlled within +/- 0.05 of the set point. Recorded
dew point shall be controlled within acceptable
limits specified in the control plan or internal
procedures.
NOTE: For rotary retort and shaker furnaces that

preclude in situ control and monitoring, the method
Are generators and furnace described in Section 3.4.5 "Property Surveys" shall All furnaces are automatically controlled
atmospheres continuously be used. and recorded. The carbon controllers are
monitored, automatically verified by dew point daily. The generators
controlled, and documented? If generators are not used, the flow rates of the are monitored continuously and recorded
3.7 x
NOTE: This requirement is supplied atmosphere gases shall be monitored and as well as dewpoint checks.
specific to Process Tables A, controlled.
B, E, F, and G; Sections 1.0 Also, our software records this information
and 3.0. The automatic and continuous atmosphere control and logs it continuously.
system shall consist of sensors such as oxygen
probes or on-line Infrared (IR) gas analysis. The
heat treater shall also have a back-up method of
checking the carbon potential/dew point.
Examples are dew point, electrical wire resistance,
gas analysis, shim stock, carbon bar, etc. See
Process Tables, Sect. 3.0 for verification
frequencies of primary and back up method.
When the back-up verification check of the

atmosphere does not correlate within pre-
established limits with the primary control method
(carbon potential/dew point reading), the heat
treater shall resolve the out-of-limit discrepancy.
A back up verification of the The back-up atmosphere monitoring system
atmosphere is required. reading and the automatically controlled
When the back-up verification atmosphere dew point/carbon potential reading
All back-up checks are recorded on the
check of the atmosphere does shall be maintained within the correlation limits
data collection program and a
not correlate within pre- specified in the control plan or internal procedures.
maintenance work order will record the
established limits with the These range tolerances vary with the specific heat
problem and the correction. The data
primary control method treat process and the equipment used.
collection program will show the
(carbon potential/dew point The heat treater shall make appropriate technical
correlation between the two
3.8 reading), is correlation of the adjustments and then re-establish/demonstrate the x
readings.
carbon-bearing atmosphere to correlation of the actual atmosphere carbon
the primary control method re- potential/dew point reading to the primary control
Daily PM's for dewpoint are required and
established? and back-up atmosphere reading. The range
logged and management continuously
tolerances for correlation between the two readings
monitors the software to gage primary
NOTE: This requirement is shall be in the control plan or internal procedures.
against the back up method.
specific to Process Tables A, The back-up carbon potential/dew point reading
B, E, F, and G; Sections 1.0 shall be established using one or more of the
and 3.0. following methods:
• Carbon bar, slug, or surface carbon of part
• Shim stock
• 3-gas analyzer
• Dew point
• Hot wire resistance
One of these fail-safe methods shall be used to

prevent ammonia to leak into the furnace:
• A quick disconnect or physical separation of the
lines
• Three-valve ammonia "fail-safe" vent system is
Are all ammonia lines permitted. See the definition “Three Valve Fail- All equipment with ammonia available
equipped with a fail-safe Safe Vent” and diagram in the glossary. have quick disconnects installed and used.
3.9 x
method to prevent ammonia • 1 manual and 2 electrical magnetic valves in The furnace log sheet will show the
leaks into the furnace? series addition or removal of the line.
The heat treater shall show evidence that ammonia

lines were disconnected for non-ammonia bearing
atmosphere processes.
13
Assessment

Section
Ammonia pick-up 1 -undesirable
can be Management Responsibility
in parts and & Quality Planning
heat treat processes not specifying/requiring
ammonia as an addition.
The heat treater shall perform a minimum 3 hours

purge prior to processing product not requiring
Is there a miniumum of 3 hour Procedure OI-008 instructs the operator to
ammonia as an addition. Reduction of 3 hours
purge of the furnace have the ammonia off for 4 hrs prior to
purge requires conclusive test data of the
atmosphere when switching running any neutral harding work.
3.10 atmosphere to show no significant amount of x
from an ammonia bearing
residual ammonia is present in the furnace
atmosphere to a non-ammonia Log sheet records when ammonia is shut
atmosphere.
bearing? off.
Log book, data logger, or other records shall
document the actual purge time and that sufficient
time has been allocated to remove ammonia from
the furnace prior to processing parts in heat treat
processes not specifying ammonia.
All atmosphere furnaces and generators (output

trim/adjustment gas) shall have flow scopes or flow All furnaces and generators have flow
Do all atmosphere furnaces
meters for all gases. Flow scopes and meters scopes for all gases.
and generators have flow
3.11 shall be periodically serviced per the heat treater's x
scopes or flow meters for all
preventive maintenance program. Cleaning and A PM is in place for inspection and
gases?
proper re-assembly procedures shall be servicing of flow scopes.
documented.
In absence of a rigorous fail-safe at the front of the

furnace to prevent non-uniform loading of parts
(this includes the combustion system
Is there a rigorous fail-safe at maintenance/adjustments to ensure proper
the front of the furnace to efficiencies and physical limitation for part
prevent non-uniform loading of loading), then the heat treater shall have an
parts? infrared temperature pyrometer at the exit end.
All process load requirments on the work
order and verified on the log sheet.
In absence of a rigorous fail- The infrared temperature pyrometers are required
3.12 x
safe, are all continuous belt at the exit end of continuous belt furnaces to
Daily LPA from management to audit
furnaces equipped with sight monitor for under temperature parts. The
o o loading and log sheets as well.
glass inspection ports and temperature alarm shall be within 28 C (50 F) of
infrared temperature the furnace set point temperature. Results shall be
pyrometers at discharge end strip charted or continuously data logged. Infrared
of the hardening furnace? temperature pyrometers shall be calibrated
annually at a minimum and certified. All sight
glasses shall be cleaned per the preventive
maintenance schedule.
14
Assessment

Is salt chemistry in the Section 1 - Management Responsibility & Quality Planning

austenitizing salt bath
The heat treater shall check the salt chemistry in
monitored?
the austentizing salt bath, or part decarburization,
3.13 daily. Refer to the applicable Process Tables, N/A X
Note: This is applicable to salt
Section 3.0, for frequency of checks.
bath heat treating processes
listed in Process Tables A &
B.
The heat treater shall periodically have the

quenching medium analyzed for specific quenching
characteristics, e.g., cooling curve, water content,
salt concentration, as specified in the applicable
Process Tables, Section 5.0. This does not All furnaces have the quenchant checked
Is the quenching medium include Process Table G & H. by an outside lab 4 times per year.
3.14 x
analyzed? • The quench media characteristic tolerances shall
be specified by the quench medium supplier or the PM and documentation are logged.
heat treater.
• Analysis shall be reviewed for conformance by
the heat treater. This review shall be documented.
15
Assessment

Section 1 - Management Responsibility

FOR INDUCTION & Quality Planning
HEAT TREATING
A method to detect proper part position, such as
Is the positioning of each part
3.15 the use of proximity switches, optical sensors, x
being controlled?
mechanical probes, etc., is required for each part.
The heat treater shall control the energy or power
for each part.
• A signature monitor for each machine is
preferred. A signature monitor gives the energy
Does the heat treater control
unit (voltage, kilowatt, etc.) vs. time or distance (for
3.16 the energy or power for each x
scanning systems).
part?
• An energy monitor or equivalent is acceptable if
approved by the authorized customer
representative.
The heat treater shall have a coil management

system. Coil refers to the heating coil and the
quench plenum.
Does the supplier have a coil • Spare coils for each part shall be available on-
management system? Coil site.
3.17 x
refers to the heating coil and • Coils shall conform to the approved original
the quench plenum. design.
• Engineering change approval from the customer
is required whenever the coil design is changed.
The quench system shall be an automatic

operation. No manual quenching is allowed unless
3.18 Is quench system automatic? specifically approved by the authorized customer x
representative. Quenching shall be automatically
initiated and controlled.
Does each lot of parts have The heat treater shall perform first piece set-up for
3.19 x
first piece set-up? each lot of parts.
Is there a procedure that
addresses maintenance of the Procedure shall include regular inspection and
3.20 inductor and quench spray cleaning of the inductor and quench spray x
nozzle(s) (for example, nozzle(s).
quench ring, quench shower)?
After downtime of the induction heating system, air

pockets may form in the quench lines. These air
pockets will cause interrupted quenching at start-
up. The Heat treater shall establish the time limit
Is there a procedure to purge
(of the downtime) when this procedure is to be
3.21 the air pockets from the x
followed. [Example: The quench lines shall be
quench lines?
purged after induction heating system is down
greater than 4 hours.] Factors such as quench line
diameter, length, geometry, etc. shall be
considered.
16
CQI-9Special Processes: Heat Treat Systems AssessmentVersion 3, Issued 10/11
Job (Shop) Order or

Related Customer or Internal Actual Condition Pass /
Question # Job Audit Question Reference Documentation
HTSA Question # Requirement (Objective Evidence) Fail / N/A
Requirement
4.1 Are contract review, advance 1.2 Incoming paperwork: P.O. Paperwork kept
quality planning, FMEA, control 1.3 Customer with description from physically and records
Pass
plans, etc., performed by qualified 1.4 Requirement customer shipping kept electronically in
individuals? 1.17 department. ERP system.
4.2 Does the heat treat facility have the 1.5
Customer Stated on customer Incoming paperwork
customer specifications for the Pass
Requirement incoming paperwork. attached.
part?
4.3 Is a shop traveler created to meet 1.6 Work order is created in
Internal Requirement Work order attached. Pass
customer requirements? 2.1 Shipping and Receiving.
4.4 2.2 Customer Supplied
Product is identified by
Is material identification (part 2.3 Product tag is attached
customer part and by the
numbers, lot numbers, heat 2.4 to the container and
incoming paperwork to
numbers, contract numbers, etc.) Internal Requirement load markers are used Pass
produce the work order
maintained throughout the heat in the furnace. Work
and the Customer Supplied
treat process? order stays with the
Product tag.
product.
4.5 2.1 Order #3 is referenced on
our Work Order 420070 ENT'D 10/24/2019
Is there documented evidence of
Internal Requirement and on the weight slip stamp on incoming Pass
Receiving Inspection?
attached to the customer paperwork.
incoming paperwork.
4.6 1.6 Work order 420070 lists
Are the Loading / Racking 2.7 hand load blast; all special
requirements identified? 2.9 requirements listed on
work order.
4.7 Is the proper recipe or process 1.5
specification (cycle times, 1.6
temperature, atmosphere, etc.) 2.1 Work order 420070 lists
used? Refer to Process Tables, 2.14 Solution, Age, Hand both the process (BOM)
Work order attached. Pass
Section 3.0, for specific 2.15 Load Blast steps and also the receipt
parameters. List parameters that at the bottom.
were verified in this audit in the
spaces provided below.
1
Job (Shop) Order or

Requirement
4.8 What are the product inspection 2.15
BHN 75 MIN Pass
requirements?
4.8.1 Requirement: (1) Surface Hardness Work order 420070 Work order attached. Pass
Test Method: BHN Pass
Only 1 piece checked; 3
Test frequency or quantity: 3 pieces per basket 420070 Fail
required per basket.
Selection of samples: Random Pass
Specification: BHN 75 MIN Pass
4.8.2 Requirement: (2)
Test Method:
Test frequency or quantity:
Selection of samples:
Specification:
Test Method:
Specification:
Test Method:
Specification:
2
Job (Shop) Order or

Requirement
Operator or Inspector Responsibilities
4.9 Were appropriate process steps 1.4
signed off? 2.2 Yes; work order
Internal Requirement Work order 420070 Pass
2.3 attached.
2.14
4.10 Were all inspection steps, as 1.2
Work order 420070; only 1 Yes; work order
documented in the control plan 1.4 Internal Requirement Fail
piece checked instead of 3. attached.
performed?
4.11 Were steps/operations performed 1.2
that were not documented in the 1.4 No Pass
control plan? 1.6
4.12 If additional steps were performed, 1.2
were they authorized? 1.4
1.6 N/A N/A
1.11
1.17
4.13 Does the governing specification 1.11
N/A No Pass
allow reprocessing or rework?
4.14 If the order was certified, did the 2.14
certification accurately reflect the 2.15 N/A N/A
process performed?
4.15 Was the certification signed by an 1.17
N/A N/A
authorized individual?
4.16 Are the parts and containers free of 2.6
Visual inspection and
inappropriate objects or 2.11 Yes Pass
random process audits.
contamination?
3
Job (Shop) Order or

Requirement
Packaging Requirements
4.17 Are packaging requirements 2.9
Work order 420070 1 Crate Pass
identified?
4.18 Are parts packaged to minimize 2.9
mixed parts (for example, parts N/A Work order 420070 Pass
packed over height of container)?
Shipping Requirements
4.19 Were the parts properly identified? 2.3 Shipping/Receiving
2.9 personnel compares Yes - Work order
shipper to work order after 420070 compared to Pass
job is complete (prior to shipper 260464
shipment).
2.3
Incoming paperwork is
2.9
weighed up and given an
order on the weight receipt;
Work order 420070 and
Internal Requirement that order # is transferred Pass
CSP order #3.
to the work order and the
Customer Supplied
Were the containers properly
Product tag on the crate.
4.20 labeled?
4
Job (Shop) Order or

Requirement
4.1 Are contract review, advance 1.2 Incoming paperwork: P.O. Paperwork kept
quality planning, FMEA, control 1.3 Customer with description from physically and records
Pass
plans, etc., performed by qualified 1.4 Requirement customer shipping kept electronically in
individuals? 1.17 department. ERP system.
4.2 Does the heat treat facility have the 1.5 Stated on customer prints:
Customer Print and incoming
customer specifications for the verified on incoming Pass
Requirement paperwork attached.
part? paperwork.
4.3 Is a shop traveler created to meet 1.6 Work order is created in
customer requirements? 2.1 Shipping and Receiving.
4.4 2.2 Customer Supplied
Product is identified by
Is material identification (part 2.3 Product tag is attached
customer part and by the
numbers, lot numbers, heat 2.4 to the container and
incoming paperwork to
numbers, contract numbers, etc.) Internal Requirement load markers are used Pass
produce the work order
maintained throughout the heat in the furnace. Work
and the Customer Supplied
treat process? order stays with the
Product tag.
product.
4.5 2.1
Order #24 is referenced on
our Work Order 419944 ENT'D 10/18/2019
Is there documented evidence of
Internal Requirement and on the weight slip stamp on incoming Pass
Receiving Inspection?
attached to the customer paperwork.
incoming paperwork.
4.6 1.6 Work order 419944 lists
Are the Loading / Racking 2.7 vertical; all special
requirements identified? 2.9 requirements listed on
work order.
4.7 Is the proper recipe or process 1.5
specification (cycle times, 1.6
temperature, atmosphere, etc.) 2.1 Work order 419944 lists
Harden, Wash,
used? Refer to Process Tables, 2.14 both the process (BOM)
Temper, Special Work order attached. Pass
Section 3.0, for specific 2.15 steps and also the receipt
Packaging
parameters. List parameters that at the bottom.
were verified in this audit in the
spaces provided below.
1
Job (Shop) Order or

Requirement
4.8 What are the product inspection 2.15
HRC 30-35 Pass
requirements?
4.8.1 Surface Hardness as
Requirement: (1) Work order 419944 Work order attached. Pass
Quenched
Test Method: Rockwell C Pass
First Load, Last Load,
2 pieces required and
Test frequency or quantity: Every 4 hours for run 419944 Pass
checked. (2 loads)
continuous runs
Specification: HRC 30-35 Pass
4.8.2 Surface Hardness
Requirement: (2) Work order 419944 Work order attached. Pass
after Temper
Test Method: Rockwell C Pass
3 pieces required and
Test frequency or quantity: 3 pieces per order 419944 Pass
checked.
Specification: HRC 30-35 Pass
Test Method:
Specification:
Test Method:
Specification:
2
Job (Shop) Order or

Requirement
Operator or Inspector Responsibilities
4.9 Were appropriate process steps 1.4
signed off? 2.2 Yes; work order
Internal Requirement Work order 419944 Pass
2.3 attached.
2.14
4.10 Were all inspection steps, as 1.2
Yes; work order
documented in the control plan 1.4 Internal Requirement Work order 419944; yes. Pass
attached.
performed?
4.11 Were steps/operations performed 1.2
that were not documented in the 1.4 No Pass
control plan? 1.6
4.12 If additional steps were performed, 1.2
were they authorized? 1.4
1.6 N/A N/A
1.11
1.17
4.13 Does the governing specification 1.11
N/A No Pass
allow reprocessing or rework?
4.14 If the order was certified, did the 2.14
certification accurately reflect the 2.15 N/A N/A
process performed?
4.15 Was the certification signed by an 1.17
N/A N/A
authorized individual?
4.16 Are the parts and containers free of 2.6
Visual inspection and
inappropriate objects or 2.11 Yes Pass
random process audits.
contamination?
3
Job (Shop) Order or

Requirement
Packaging Requirements
4.17 Are packaging requirements 2.9
Work order 419944 1 Drum Pass
identified?
4.18 Are parts packaged to minimize 2.9
mixed parts (for example, parts N/A Work order 419944 Pass
packed over height of container)?
Shipping Requirements
4.19 Were the parts properly identified? 2.3 Shipping/Receiving
2.9 personnel compares Yes - Work order
shipper to work order after 419944 compared to Pass
job is complete (prior to shipper 260408
shipment).
2.3
Incoming paperwork is
2.9
weighed up and given an
order on the weight receipt;
Work order 419944 and
Internal Requirement that order # is transferred Pass
CSP order #24.
to the work order and the
Customer Supplied
Were the containers properly
Product tag on the crate.
4.20 labeled?

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CQI-9Special Process: Heat Treat System Assessment

Version 3, Issue 10/11

Special Process: Heat Treat System Assessment

Facility Name: State Heat Treating

Phone Number: 616.243.0178 Type(s) of Thermal Processing at this Facility:

Date of Previous Assessment: 1-Nov-2018

Process Table C - Aluminum

Process Table D - Ferrous

Current Quality Certification(s): ISO-9001:2015

Date of Re-assessment (if necessary): 01/24/2020 Surveilence

Number of "Not Satisfactory" Findings:

Number of "Needs Immediate Action" Findings:

Number of "Fail" Findings in the Job Audit(s):

Special Process: Heat Treat System Assessment

Question Not Needs Immediate

Section 1 - Management Responsibility & Quality Planning

To ensure readily available expertise, there shall

The organization shall incorporate a documented

The organization shall incorporate the use of a

Special Process: Heat Treat System Assessment

Question Not Needs Immediate

Section 1 - Management Responsibility & Quality Planning

To ensure all customer requirements are both

Special Process: Heat Treat System Assessment

Question Not Needs Immediate

Section 1 - Management Responsibility & Quality Planning

To demonstrate each process is capable of

The analysis of products and processes over time

Management shall review the furnace monitoring

Are internal assessments

Special Process: Heat Treat System Assessment

Question Not Needs Immediate

The OEM shall be notified

All internal and external problems are put

The review of the Control Plan and

Quality manger and plant manager are

Special Process: Heat Treat System Assessment

Question Not Needs Immediate

Section 1 - Management Responsibility & Quality Planning

The organization shall provide employee training

Special Process: Heat Treat System Assessment

Question Not Needs Immediate

Section 1 - Management Responsibility & Quality Planning

The organization shall have a documented

Maintenance data shall be collected and analyzed

Special Process: Heat Treat System Assessment

Question Not Needs Immediate

All orders are run separately and lot

Special Process: Heat Treat System Assessment

Question Not Needs Immediate

All product is staged in set areas waiting

All lots have their own work order. All work

Special Process: Heat Treat System Assessment

Question Not Needs Immediate

Section 1 - Management Responsibility & Quality Planning

Each container is removed from the

Unplanned or emergency downtime greatly raises

Each process that is assessed to