Service Manual: Onsole
Service Manual: Onsole
Service Manual: Onsole
P80 C O N S O L E
Warning: This service manual is for use by Precor trained service providers only. If you are not a Precor
Trained Servicer, do not attempt to service any Precor products. Call your dealer for service.
This document contains information required to perform the majority of troubleshooting and replacement
procedures required to repair and maintain this product.
This document contains general product information, software diagnostic procedures (when available),
preventative maintenance procedures, inspection and adjustment procedures, troubleshooting
procedures, replacement procedures and electrical block and wiring diagrams.
Safety Guidelines
Additional safety guidelines are included in the owner’s manual.
Operate the equipment on a solid, level surface. Visually check the equipment before beginning service or
maintenance operations. If it is not completely assembled or is damaged in anyway, do not attempt to
operate the equipment.
To prevent electrical shock, keep all electrical components away from water and other liquids.
Do not use accessory attachments that are not recommended by the manufacturer-such attachments
might cause injuries.
The Stop Switch assembly cable (treadmill only) should be routed through the lower right corner of the
armor, and connected to the 6 pin flat connector on the CPA board. The cable will go through the center
of the armor, out the bottom right side opening, then up to the connector. Be sure to get the connector
onto the six pins correctly or the treadmill will not work.
b) The RF Coax cable should reach up and over the top of the armor connecting it to the flexible cable
attached to the tuner.
When connecting to the flexible cable, take care to not damage the cable. Being
flexible, it is also fragile and can become damaged if handled roughly.
c) The RF Coax connector should be secured in place with the zip tie provided with the console. It is
important that the connection be tied to the frame in this location to prevent the cable being
pinched and possibly causing rattling noises during use. If the zip tie is missing, locate one and
secure the connection. Be sure to get the zip tie on the connector and not on the cable.
The Ethernet cable should be routed through the center of the armor, and then through the opening in the
upper right side of the armor. The Ethernet cable connects to the upper RJ45 type connector. The
Ethernet cable will always be black and round.
The Data cable should be routed through the center of the armor, and then through the opening in the
upper right side of the armor. The Data cable attaches to the lower RJ45 type connector. The data cable
will always be grey and flat.
The Auto Stop cable (treadmill only) should be routed through the center of the armor, and then through
the upper left corner of the weldment. The connector will be a four pin keyed connector.
The Power cable should be routed through the center of the armor, and then through the upper left corner
of the weldment. If the P80 is hardware version 1, It is possible that when you are dressing the cables to
pull this connector back inside the weldment. Leave the connector on the side of the P80 as shown, as it
might be necessary to access it for troubleshooting. Version 1.5 hardware will connect to the power supply
board.
Figure 10: 1_5 Power Cable Routing (Prior to version 1.5 Hardware)
The Heart Rate cable should be routed through the center of the armor, and then through the upper left
corner of the weldment. Route any excess Heart Rate cable into the rectangular center section of the dash
assembly.
NOTE:
***For treadmill installations, make sure that the cables from the upright to the
mounting neck are routed along the front of the dash (using the attached flex ties),
making sure the cables are routed through the plastic guides inside the neck. ***
2 Tilt the control console back onto the mounting plate until the tab on the top edge of the armor slides
along the top edge of the mounting plate and the screw holes align properly.
3 Secure the console to the plate using the four flat head 5/8 inch long screws in the hardware kit. Use
the 5/8 inch long screws that come in the hardware kit, as they are a custom length for this location. If
you need additional screws (part number MCCN025-031) contact Precor. ½ inch screws are too short
to provide the proper grounding required by the P80 and ¾ inch are too long and can damage wires.
Connect the P80 to the facilities network per procedure, Connectivity and Registration
(see "Section 9 - Connectivity and Registration" on page 77).
Register the P80 with Preva® Business Suite per procedure, Connectivity and
Registration (see "Section 9 - Connectivity and Registration" on page 77).
Name all channels, per procedure, Display and Entertainment Settings (see "Section 7 -
Display and Entertainment Settings" on page 55).
Save configuration and clone to all other P80s per procedure, Cloning Settings (see
"Section 8 - Cloning Settings" on page 69).
Procedure
1 Plug the power cord into the wall outlet (or turn on the treadmill with its breaker switch). Verify that
the P80 "Boots Up" to the "Welcome" screen (the boot sequence will take some time).
2 Press the "Quick Start" button on the touch screen and verify that the unit starts the manual workout
program.
3 Verify that the machine control lever(s) operate(s) the appropriate machine functions of the
equipment base.
• Press RESISTANCE
(SPEED on a treadmill) lever in the up direction and verify that
resistance level or speed has been increased.
TV channels change using both touch screen controls and channel and buttons.
Audio is present at the headphone jack, and volume is controlled using the volume and
buttons.
(Networked P80s only) Preva® net panel displayed, and RSS feeds can load from the
internet.
3 After entering the "X" pattern above, the sign-in screen will be displayed.
4 Type in the technician access 5,1,7,6,5,7,6,1, and then touch OK. The Settings menu will be displayed.
5 Use the Settings Menu to configure settings in ways that benefit the users and the facility, or for
testing the equipment specifications. Changes made to these settings will be saved to the fitness
equipment. To select a Setting touch on an item in the Settings menu. See the following Settings
Menu Table for a description of each menu item.
2 The About menu provides information about hardware and software events and console build
configuration. Most of these screens are for informational purposes only and cannot be modified.
Event Log Provides a list of the most recent Details of the Event will be listed.
hardware and software events, and
equipment status. Touch REFRESH to update the
list in the log.
MFE MAC (Media Stored in the consoles memory. Set at Information Only
Network Time These addresses are set at the factory Information Only .Note: They
Server 2 and need be changed in the field. can be manually changed.
2 The Equipment Usage settings provide information on Cumulative Equipment usage. See the following
P80 Equipment Usage Menu Table.
Total Belt Strides -AMT12 Reports the cumulative total strides for
Information Only
Only the Machine.
Last Workout Start Date The date of the start of the last workout.
Information Only
Time
Last Workout End Date The date of the end of the last workout.
Information Only
Time
2 Use the System Settings to test your equipment and set parameters that benefit your users and your
facility. See the following P80 System Settings Menu Table.
Menu or Information
Description Navigation Configure/View/Test
Item
2 The systems tests allow you to check specific functions of the equipment.
3 To select a Systems Test touch on an item in the Systems Test menu. See the following P80 Systems
Test Menu Table.
2 To select a Workout Limit setting, touch on an item in the Workout Limits menu. See the following
P80 Workout Limits Menu Table.
Since the initial release of the P80 there have been hardware and software updates. Before updating
software you should verify what hardware version is installed, and if it is compatible with the software
version you are updating to. There are 2 methods of determining the hardware version:
2 Type in ftp://ftp2.precor.com in the address field of the Windows Explorer exactly as it is written, a
WWW or http prefix is not needed. Press Enter.
3 At the log in screen type in the user name: atlascust and the password: Luvnl1fe
4 A successful logon will open the Precor FTP site. Open the file folder labeled P80 Software (a) and
then open the file folder labeled, P80 Current without videos (b).
5 The P80 Current without videos folder will contain the P80 software (c).
6 Copy the Precor folder containing the P80 software by dragging it from the P80 Current without
videos folder to your computer’s desktop.
9 Right click the mouse on the removable disk and select Paste. The Precor folder containing the P80
software will then be copied onto the flash drive device. The P80 software on the flash drive is now
ready to download onto the P80 consoles.
10 Right click the mouse on the removable disk and select "eject" prior to removing the flash drive from
the USB port. The computer will respond with a message that it is safe to remove hardware, and then
you can remove the flash drive from the USB port.
Note: Do not change the file name, and do not copy any internal folder separately.
This folder is set up exactly as needed to correctly be recognized and downloaded by
the P80 consoles.
Procedure
1 From the Welcome screen., press the Pause key and continue holding it down while you press in
sequential order an X configuration on the Volume and Channel key pad ( Channel Up, Volume
Down, Volume Up, Channel Down). Release the Pause key when done pressing the arrows.
Note: The keypad X configuration sequence should be not faster than 1 second
between each key stroke. Any speed faster than 1 second may result in an
unsuccessful access to the sign-in screen.
Figure 30: P80 Sign In Access
2 The sign-in screen will be displayed. Type in the technician access code (5,1,7,6,5,7,6,1) and press
enter.
3 Press "Reflashing" to view and reflash the CPA, MFE, and GUI to image "A".
NOTE: All 3 (CPA, MFE, and GUI) must be rebooted to image "A", even if it is
already on image "A". In addition these images must be rebooted in the specific
order (First the CPA, then the MFE, and then the GUI).
a) From the "Reflashing" menu, press "CPA Reflashing
b) Press "Reboot to Slot A".
Figure 32: Settings to Reflashing to CPA Screen
k) Press "Restart GUI" and wait for the reboot to complete. The P80 will reboot to the
"Welcome"Screen.
4 Re-enter diagnostics mode as described in step 1. Insert the USB Flash Drive into the USB Drive Port of
the P80 console.
5 The P80 software will automatically access the USB Flash Drive files and look for a valid software
update. While the USB Flash Drive is being validated, No Available Updates. Once an update file has
been identified and validated, Available Updates will be displayed. Touch the spot on the P80 console
screen where "Available Updates" is displayed to select.
Note: PRECOR customer service will specify which software package is required
when the service is requested to update P80 Console software. If you are unsure of
which software package should be installed, contact PRECOR customer service.
7 Touch Install and the P80 console will start the software installation process (this will take some
time). Once the P80 finishes copying the files, a message on the screen will instruct you that it is safe
to remove the USB Flash Drive device from the P80 USB port. The software installation process can
take up to 45 minutes and the console will automatically reboot when it has finished.
8 Remove the USB Flash Drive from the P80 USB port only when the screen indicates that it is safe to
do so or at the "Welcome" screen.
9 When the P80 has completed rebooting the Welcome screen will be displayed. The installation of the
software update is now complete.
10 Verify the correct version of software has been installed. This can be found by touching the world icon
in the upper left corner of the screen, the software version will be shown in the upper right hand
corner, or by accessing the main menu using the instructions provided in steps 1 and 2, then selecting
About. The software version will be displayed under Installed Bundle Version and should match the
package selected in step 5.
11 It is recommended that the software be flashed twice to ensure best performance.
12 Repeat steps 4 through 10 to update the software on additional consoles.
2 To select a Display Setting, touch on an item in the Display menu, see the following Display Settings
Menu Table.
2 To select a TV Settings setting, touch on an item in the TV Settings menu, see the following TV
Settings Menu Table.
The console will scan for available channels and when the scan is finished all available channels will be
displayed on the screen (this will take some time).
To name a channel:
4 Touch BACK several times to exit to the "Welcome" screen, and remove the USB thumb drive
from the P80 USB port.
5 the USB thumb drive into a USB port on any Windows based PC, and choose to view the file contents
of the thumb drive.
6 Open the "Precor" folder, and locate the file called "channel-list.ini". Right click on the channel list file
and select "OPEN WITH" and choose "WordPad" (do not open the file in "Word" or "notepad").
9 In the "MY COMPUTER" window, locate the removable drive that represents the USB thumb drive,
right click on it and select "Eject". When the computer displays "safe to remove hardware" remove the
USB thumb drive.
10 Insert the USB thumb drive into the P80 USB port, navigate back to the "TV Settings" menu, and select
"Import/Export Channel Names.
11 Touch "Import" from the P80 screen, and wait for the message indicating that the import is complete.
12 The channels will now be named.
Computer method for P80 consoles running software version 3.2 or later
1 Navigate to the "TV settings" menu, as described at the beginning of this "Entertainment Settings"
Section.
2 Insert a USB thumb drive into the external USB port located on the top left hand corner of the P80
front panel, just above the screen. Touch "Import/Export Channel Names from the "TV Settings"
menu.
4 Touch BACK several times to exit to the "Welcome" screen, and remove the USB thumb drive
from the P80 USB port.
5 Install "Precor Channel Editor 1.0" on your computer if you have not already done so.
6 Insert the USB thumb drive into a USB port on any Windows based PC.
7 Open the "Precor Channel Editor 1.0".
8 Click on the "Open" button at the top of the program screen, and from the "Precor" folder select the
file called channel-guide.json. The channel list will appear in the channel editor window as shown
below.
9 The channel names will be in the "Name" column (un-named channels will show as the channel
number). Click on the "Name" column at the end of the name (channel number) that you want to
change. The editor does not allow you to highlight the name, so you will have to use backspace to
delete the current name (which will be a number on un-named channels) and type in the new name.
Repeat this step for all unnamed channels.
10 Once all the un-named channels have been named, Click the "Save" button at the top of the program
window, and click on the "Exit" button to close the Precor Channel Editor program.
11 In the "MY COMPUTER" window, locate the removable drive that represents the USB thumb drive,
right click on it and select "Eject". When the computer says "safe to remove hardware" remove the
USB thumb drive.
12 Insert the USB thumb drive into the P80 USB port, navigate back to the "TV Settings" menu, and select
"Import/Export Channel Names.
13 Touch "Import" from the P80 screen, and wait for the message indicating that the import is complete.
Menu Settings
♦ Measurement of Units
Display
♦ Standby Mode Delay
♦ Time Zone
♦ Closed Captioning
♦ Language
♦ Maximum Workout Duration
Workout Limits
♦ Maximum Pause Time
♦ Summary Time Out
♦ Resistance Range (RBK, UBK only)
♦ Speed Limit (TRM only)
♦ Incline Limit (TRM only)
♦ Auto Stop (TRM only)
♦ Cross Ramp Auto Level (EFX only)
♦ Channel Guide
TV Settings
♦ Region
♦ Default Channel
♦ Skip Unnamed Channels
Note: Settings from one P80 console will need to be configured manually and
imported to a flash drive device before cloning and exporting to additional P80
consoles.
1 From the Welcome screen., press the Pause key and continue holding it down while you press in
sequential order an X configuration on the Volume and Channel key pad ( Channel Up, Volume
Down, Volume Up, Channel Down). Release the Pause key when done pressing the arrows.
2 The sign-in screen will be displayed. Type in the technician access code (5,1,7,6,5,7,6,1) and press
enter. The Settings menu will be displayed. See Settings Table.
3 Use the System mode to configure settings in ways that benefit the users and the facility. Changes
made to these settings save to the fitness equipment. To select a Setting touch on an item in the
Settings menu.
4 The Settings screen will be displayed. Select Systems Settings from the Settings menu.
5 From the Systems Settings menu select Manage Settings.
6 The Manage Settings screen will display two gray inactive USB Flash Drive Icons.
7 Insert the USB Flash Drive into the USB Drive Port of the P80 console.
8 When the gray inactive Save to USB Flash Drive Icon becomes active and lights up, select Export to
USB.
Note: Depending on the type of Flash Drive device used, it may take up to a minute
for the USB Flash Drive Icons to become active (light up) after the USB Flash Drive
device has been inserted into the P80 console.
9 You will see a process bar and then Settings exported successfully to the USB drive displayed.
10 When the export operation is complete, Touch OK to return the Settings menus.
11 The settings export is now complete and you can exit the service mode by touching the back arrow
until you get to the Welcome screen. Remove the USB Flash Drive only after the P80 is at the
Welcome screen.
12 Move the USB Flash Drive device with the saved settings to a P80 console that you would like to
import the saved settings to.
16 You will see a process bar and then Settings imported successfully displayed.
IP Address Location-specific
3 Check the IP Address field for a valid IP Address. If the IP Address is present continue with step 12. If
the IP Address is "all zeros" continue with step 4.
6 The P80 will attempt to connect to the network, and when successful will acquire the networking
information necessary for registration. If the console was already connected, it will skip straight to the
‘Network Settings’ screen and display the current network information. Once a good IP Address has
been acquired, the P80 can now be registered. Continue with step 12.
Note: Automatic configuration will make up the vast majority of all installations. If
the installation requires a manual configuration, you will be notified as such within
the installation paperwork. If a manual configuration is indicated, precede with
steps 7 - 11 only with assistance from the facilities IT personnel.
9 Touch one of the network settings items from the Connectivity menu.
10 Enter the data acquired from the network administrator using the on-screen key pad, and then select
OK (IP Address, Netmask, Gateway, DNS Primary, DNS Secondary).
11 Repeat steps 9 and 10 for the remaining network settings.
12 Once a good IP Address is displayed, touch Preva® Server (from the "Connectivity" menu) to enter the
web address.
13 Enter na.preva.com by using the on-screen key pad.
14 Touch OK.
When the P80 is powered on there is a small delay of 2.5 minutes caused by the various boards initializing
in a specific sequence. If there is a problem with the initialization of any of these, the P80 will attempt to
load that software from the backup software location. While the backup software is loading a progress bar
will be displayed, but if the attempt fails a red "X" will be displayed over the progress bar, and a 2nd
attempt will be made automatically. If it fails the second attempt, the yellow triangle screen will be
displayed.
Possible Causes
1 Second re-boot attempt failed resulting in a recoverable boot error.
Possible Remedies
1 Recovery from this error may be possible. Please call Precor Customer Support for assistance.
Description
When the P80 is powered on there is a small delay of 2.5 minutes caused by the various boards initializing
in a specific sequence. If there is a problem with the initialization of any of these, the P80 will attempt to
load that software from the backup software location. While the backup software is loading a progress bar
will be displayed, but if the attempt fails a red "X" will be displayed over the progress bar, and a 2nd
attempt will be made automatically. If it fails the second attempt, and the error is non-recoverable, the red
triangle screen will be displayed.
Possible Causes
1 Second re-boot attempt failed resulting in a non-recoverable boot error.
Possible Remedies
1 Recovery from this error is not possible. Replace the P80 console.
Description
Preva® functions such as the user login button, Preva® Net Panel Icon, and Preva® Net Panel are not being
displayed.
Possible Causes
1 Preva® Net Panel not enabled in system settings.
2 There is no network connection to the console.
3 Console did not acquire a valid IP address.
4 Insufficient Tier rights in Preva® Business Suite
Possible Remedies
1 Go to "System Settings", Press "Display", and toggle the Preva® Net Panel setting to "ON"
2 Check for bad and/or missing Ethernet cables or connectors. Disconnect the Ethernet cable feeding
the unit, and plug it into the Ethernet port of a laptop or netbook computer. Verify that the computer’s
Ethernet LEDs flicker, and that the computer can access a web page using the web browser.
3 Go to "System Settings", press "Connection" and verify the correct configuration (Automatic or
Manual), change if necessary and press "OK".
4 Contact Precor for Preva® account activation or assistance.
Description
Preva® functions such as the user login button, Preva® Net Panel Icon and Preva® Net Panel are displayed,
but either the word "WEB" is not displayed on the Preva® Net Panel list and/or the RSS feed and web
pages do not load.
Possible Causes
1 Web Browser is not enabled in system settings.
2 There is no network connection to the console.
3 Console did not acquire a valid IP address.
4 Insufficient Tier rights in Preva® Business Suite
Possible Remedies
1 Go to system settings and toggle the Web Browser setting to "ON"
2 Check for bad and/or missing Ethernet cables or connectors. Disconnect the Ethernet cable feeding
the unit, and plug it into the Ethernet port of a laptop or netbook computer. Verify that the computer’s
Ethernet LEDs flicker, and that the computer can access a web page using the web browser.
3 Go to "System Settings/Connection" and verify the correct configuration (Automatic or Manual),
change if necessary and press "OK".
4 Contact Precor for Preva® account activation or assistance.
Description
The "Welcome" screen displays a "Workouts" button on the bottom left side of the screen, and a
"Quickstart" button on the bottom right side of the screen. The "Sign-in" button should be at the bottom
center of the screen.
Possible Causes
1 Upgrade software to version 3.0 or higher.
Possible Remedies
1 Contact Precor for Preva® account activation or assistance.
Description
Possible Causes
1 Console has frozen
2 Console is attempting to boot to an image that has corrupted
3 Touch screen has failed
Possible Remedies
1 Reboot the machine to resolve any software freezing issues.
2 If the console is attempting to boot to a corrupted software image, when a reboot is performed, the
CPA version number will scroll across the display of the machine controls, but the screen will remain
black and will never reach the Precor splash screen. Perform a 4 Power Cycle (See Boot Screen
Procedure below) to force the machine to revert to the backup image. When the unit boots
successfully, reflash the unit with the correct software to ensure that the old, corrupted image has a
usable image installed.
3 If the touch screen has failed, the entire console will need to be replaced.
Description
Television signal is present, but picture quality is consistently or inconsistently poor across all available
channels.
Possible Causes
1 Loose or damaged coaxial cable
2 Poor television signal to the machine
3 Incorrect region setting in channel settings
Possible Remedies
1 Check for good video signal to the tuner.
2 Inspect jumper cable connecting fitness equipment to the video drop. If it is visibly damaged or
disconnected, replace or reconnect. If it passes visual inspection, swap with a known good jumper
cable. If a TV channel now appears, the cable is the cause. Replace the jumper cable. If the channel
does not appear, perform the same check on the F connectors.
3 Inspect the cable that runs from the patch panel at the bottom of the machine to the console. If this is
disconnected or damaged, reconnect or replace. If the cable passes visual inspection, use a known
good cable to bypass this cable. If the TV channel appears, replace the coax cable running through the
machine.
4 Connect the machine to a known good A/V drop. If the TV channel now appears on the console,
verify the drop is good. If not, have the customer contact their A/V service technician to repair the
drop.
5 Verify signal strength with signal meter.
6 As above, verify condition and connections of coax cables as well as verify quality of signal to that
drop. Verify signal strength with signal meter.
7 Enter the Settings Menu. Select System Settings, then TV Settings. Verify that unit is set for United
States.
Possible Causes
1 Loose or damaged coaxial cable at or near head end.
2 Poor television signal from head end.
3 Poor television signal to club.
4 All machines were configured using incorrect region setting.
Possible Remedies
1 Verify condition and connections of video distribution network. Begin as close to head end as possible
and check for visible damage to coaxial cables or connectors. Verify all connections are tight.
2 Check signal quality and strength as close to head end as possible. If poor from the head end have
customer contact their A/V service company to ensure signal from head end is within acceptable
parameters.
3 Troubleshoot as above. Signal provider (e.g. Cable Company, Satellite Company, etc.) will need to
address this issue.
4 Enter the Settings Menu. Select System Settings, then TV Settings. Verify that unit is set for United
States.. See Procedure TV Settings.
Description
Possible Causes
1 Loose or damaged coaxial cable.
2 Poor television signal to the machine.
3 Incorrect channel scan lineup.
Possible Remedies
1 Check for good video signal to the tuner.
a) Inspect jumper cable connecting fitness equipment to the video drop. If it is visibly damaged or
disconnected, replace or reconnect. If it passes visual inspection, swap with a known good jumper
cable. If the TV channel now appears, the cable is the cause. Replace the jumper cable. If the
channel does not appear, perform the same check on the F connectors.
b) Inspect the cable that runs from the patch panel at the bottom of the machine to the console. If
this is disconnected or damaged, reconnect or replace. If the cable passes visual inspection, use a
known good cable to bypass this cable. If the TV channel appears, replace the coax cable running
through the machine.
c) Connect the machine to a known good A/V drop. If the TV channel now appears on the console,
verify the drop is good. If not, have the customer contact their A/V service technician to repair the
drop.
d) Verify signal strength with signal meter.
2 As above, verify condition and connections of coax cables as well as verify quality of signal to that
drop. Verify signal strength using a signal meter.
3 Rescan channels on that unit. This is less likely to be the problem if the channel is coming in poorly
since if the console is looking at the wrong channel number entirely, this should manifest as a black TV
screen rather than poor video quality.
Description
Entire touch screen is displaying a green color. No response to any inputs, machine is completely
unusable.
Possible Causes
1 Operation System, kernel crash. Operating System is completely hung up, no error logging is able to
occur.
Possible Remedies
1 Reboot machine. Upgrade software to latest version.
Description
TV channels stutters and skips regularly every second or so. Video and audio skip together. If the
skipping channel is left on, the TV may go black for a short time and the mediaapp will be reset by the
system.
Possible Causes
1 Tuner tuned improperly to the channel
Possible Remedies
1 Change the channel to a different channel. The skipping will now be gone and the user can change
back to the original channel.
Description
Touch screen responds appropriately to touches, but does so slowly. The screen may or may not play the
animations associated with the touches when carrying out the appropriate action.
Possible Causes
1 The console is running low on memory.
Possible Remedies
1 Reboot the console. This will clear the memory and restore the unit to normal operation.
Description
Touch screen reads touches, but it is not registering them where the user is touching the screen.
Possible Causes
1 The touch screen was improperly calibrated or has fallen out of calibration.
2 Console has locked up.
3 Touch Screen is defective.
Possible Remedies
1 Recalibrate the P80 screen. See the screen calibration procedure below.
2 Reboot the machine.
3 If the touch screen has failed entirely, console will need to be replaced. This is not a replaceable part.
Possible Causes
1 Loose or damaged coaxial cable.
2 Poor television signal to the machine.
3 Incorrect channel scan lineup.
Possible Remedies
1 Check for good video signal to the tuner.
2 Inspect jumper cable connecting fitness equipment to the video drop. If it is visibly damaged or
disconnected, replace or reconnect. If it passes visual inspection, swap with a known good jumper
cable. If the TV channel now appears, the cable is the cause. Replace the jumper cable. If the channel
does not appear, perform the same check on the F connectors.
3 Inspect the cable that runs from the patch panel at the bottom of the machine to the console. If this is
disconnected or damaged, reconnect or replace. If the cable passes visual inspection, use a known
good cable to bypass this cable. If the TV channel appears, replace the coax cable running through the
machine.
4 Connect the machine to a known good A/V drop. If the TV channel now appears on the console,
verify the drop is good. If not, have the customer contact their A/V service technician to repair the
drop.
5 Verify signal strength with signal meter.
6 As above, verify condition and connections of coax cables as well as verify quality of signal to that
drop. Verify signal strength using a signal meter.
7 Rescan channels on that unit. This is less likely to be the problem if the channel is coming in poorly
since if the console is looking at the wrong channel number entirely, this should manifest as a black TV
screen rather than poor video quality.
Description
Possible Causes
1 Loose or damaged coaxial cable.
2 Poor television signal to the machine.
3 Incorrect channel scan lineup.
Possible Remedies
1 Check for good video signal to the tuner.
2 Inspect jumper cable connecting fitness equipment to the video drop. If it is visibly damaged or
disconnected, replace or reconnect. If it passes visual inspection, swap with a known good jumper
cable. If the TV channel now appears, the cable is the cause. Replace the jumper cable. If the channel
does not appear, perform the same check on the F connectors.
3 Inspect the cable that runs from the patch panel at the bottom of the machine to the console. If this is
disconnected or damaged, reconnect or replace. If the cable passes visual inspection, use a known
good cable to bypass this cable. If the TV channel appears, replace the coax cable running through the
machine.
4 Connect the machine to a known good A/V drop. If the TV channel now appears on the console,
verify the drop is good. If not, have the customer contact their A/V service technician to repair the
drop.
5 Verify signal strength with signal meter.
6 As above, verify condition and connections of coax cables as well as verify quality of signal to that
drop. Verify signal strength using a signal meter.
7 Rescan channels on that unit. This is less likely to be the problem if the channel is coming in poorly
since if the console is looking at the wrong channel number entirely, this should manifest as a black TV
screen rather than poor video quality.
Description
Machine controls do not respond to input. User is unable to change workout parameters.
Possible Causes
1 Cable from machine controls to upper board is damaged or not inserted properly.
2 Machine controls have failed
Possible Remedies
1 Check yellow/black cable in console for damage. Ensure the cable is inserted fully onto the pins. If
not inserted properly, insert. If cable is damaged, console must be replaced; this is not a replaceable
part.
2 If machine controls have failed, the entire console will need to be replaced. This is not a replaceable
part.
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Description
Console is displaying a message that says Temporarily Out of Service. Please use another machine.
Possible Causes
1 Software has encountered an error causing the console to enter Out of Service mode
2 The Auto Stop sensor on a treadmill is missing, improperly installed, or malfunctioning (Treadmill
Only).
Possible Remedies
1 Reboot the console. Most issues causing Out of Service errors will be cleared from a reboot.
2 Treadmill Only. Inspect the Auto Stop sensor and ensure it is installed properly. Inspect Auto Stop
cable to ensure it is inserted properly and undamaged. Repair or replace if needed. OOS error will
clear as soon as the sensor is detected. Do not disable the Auto Stop sensor in the software. For more
trouble shooting information on the Auto Stop feature see Troubleshooting- TRM_ Trouble Shooting
the Auto Stop Feature.
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Description
On a treadmill, the screen displays the message, Please Reset the Treadmill along with a graphic of the
stop switch.
Possible Causes
1 The Stop Switch lanyard has been pulled and the reset latch has been disengaged. The yellow button
will be raised on the dash.
2 The stop switch reset latch has been engaged, but not fully so.
3 The cable connecting the stop switch to the console is disconnected, loose, or damaged.
4 The stop switch is malfunctioning.
5 The lower board has failed.
Possible Remedies
1 Press down firmly the yellow button on the dash. The tread will reset itself shortly.
2 Pull the lanyard to disengage the reset latch. Press down firmly on the yellow button on the dash to
reset the treadmill.
3 Inspect the connections leading from the stop switch to the console. Ensure that the cables are secure
and undamaged.
4 Replace the lower board.
5 Replace the stop switch assembly.
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Description
Console fully reboots without any outside input, either during the boot process or while in operation.
Possible Causes
1 Power connections outside fitness equipment are loose or bad
2 Power connections inside fitness equipment are loose or bad
3 Faulty power supply
4 Facility power is not configured correctly.
5 Faulty console
Possible Remedies
1 Inspect power cord from wall plate to power supply (if non-Treadmill) or patch panel (if Treadmill).
Verify all connections are tight and that there is no damage. Swap with known good cable, if
appropriate. Inspect connections from power supply to patch panel (if non-Treadmill). Reconnect or
replace all cables as needed.
2 Open the machine and inspect the power cord running from patch panel to console (if non-Treadmill)
or from patch panel to power supply (if Treadmill). Swap with known good to test, if needed. On
Treads, also check from power supply to console. Again, swap with known good to test.
3 Inspect power supply for damage. Swap with known good power supply to test. Replace, if needed.
4 Ensure that facility has configured their power correctly. About 8 non treadmill units can be
connected through one dedicated circuit. Each treadmill must be on a dedicated, branch circuit.
Neutrals and Hot Leads must not be shared among treadmills. If the power supplied to the machines
is not up to specification, the customer will need to contact an electrician to make the needed repairs.
5 If the power, power supply, and power cabling are all good and securely connected, the console will
need to be replaced.
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Description
After pressing "Quickstart" the console will start the "3…2…1…" countdown, but reverts back to the
"Welcome" screen immediately after the "3…"
Possible Causes
1 Stop switch damaged or faulty.
2 Stop switch wiring damaged or faulty.
3 Stop switch stuck in the in the engaged position.
Possible Remedies
1 Replace stop switch.
2 Verify that the cable connectors are seated properly and ohm out the cable for continuity. If an open is
detected in the cable, replace stop switch cable.
3 Replace the stop switch.
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Description
The P80 has failed to recognize the USB flash drive. This could have been discovered during a software
update attempt, or during an import or export operation.
Possible Causes
1 External USB port PCB failure.
2 External USB port cable failure.
3 Internal P80 failure.
Possible Remedies
1 Replace External USB port PCB, Part # 40003-403
2 The External USB port cable is behind the armor and will require replacement of the entire P80.
3 Replace the entire P80.
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The RFID Board is held in place by plastic clips, and connected using a single cable.
The WiFi Module (not currently supported by the software) is held in with double stick mounting tape,
and is connected via a USB cable.
The iPod Cable is the cable that the users will handle when plugging in their iPhone or iPod, and therefore
will need occasional replacement. It plugs into another cable that leads from behind the armor.
The External USB port is mounted on a board that clips into the front port opening. It connects via a USB
cable.
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The DC Power Splitter is used only in earlier hardware revisions of P80 consoles. It splits the power
between the TV Tuner and the rest of the console.
The TV Tuner USB Cable connects the TV tuner to the top USB port. It is routed behind the mounting
plate portion of the armor to avoid getting pinched by the mounting plate.
The Heart Rate Board snaps into clips in the console, and connects with 2 cables. There is a 3 pin cable
connector at the bottom of the board that leads behind the armor, and there is a 4 pin cable connector at
the top of the board that leads to the heart rate grips.
The Headphone Board connects via a signal cable and a ground wire that snaps onto a ground lug. The
board then snaps into a plastic housing that then snaps onto the bottom of the console.
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2 Remove the four flat head 5/8 inch long screws that secure the console to the plate.
Tilt the console forward (away from yourself) on the mounting hook.
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Disconnecting Cables
1 Locate the coax connector and cut the wire tie that secures the coax connector to the console armor.
Disconnect the coax cable connector from the consoles flexible coax cable connector.
2 Disconnect the Ethernet cable, Data cable, the Power cable, HR cable, Auto Stop cable (Treadmill
only), and Stop Switch cable (Treadmill only).
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Console Installation
1 In the back of the P80 console there is a large black steel support called the Armor. At the bottom of
Armor there is a notch about ¼ inches in depth and about 1½ inches across. Set the console notch
over the over the mounting hook.
Note: Before releasing the console insure the notch is securely seated over the
mounting hook.
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Note: It is important that the connection be tied to the frame in this location to
prevent the cable from being pinched, and the possibility of rattling noises during
use. Be sure to secure the zip tie on the connector and not on the cable.
4 Route the black, round Ethernet cable through the opening in the upper right side of the armor, behind
the tuner and connect the Ethernet cable to the upper RJ45 type connector.
5 Route the grey, flat Data cable through the opening in the upper right side of the armor, behind the
tuner and connect the Data cable to the lower RJ45 type connector.
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Note: Leave the connector on the side of the P80 as shown in below, as it might be
necessary to access it for troubleshooting.
7 Route the Heart Rate cable through the upper left corner of the weldment and connect it to the HR
PCA. Route any excess Heart Rate cable into the rectangular center section of the dash assembly.
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8 If applicable,route the Auto Stop cable through the upper left corner of the weldment and connect it to
the Auto Stop connector.
9 If applicable, route the Stop Switch cable (Treadmill only) through the bottom right corner of the
weldment and connect it to the Stop Switch connector.
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Note: You must use 5/8 inch long screws. If the screws are too short the console will
not be properly grounded. If the screws are too long it is possible to damage the
internal wiring
4 Tighten the screws fully using a ⁵/₃₂-inch hex wrench.
5 Replace the rear vent cover.
Procedure
1 Remove the rear vent cover. Do not use a sharp tool, such as a flat bladed screwdriver, to pry up the
cover, as you can damage the covers and possibly components inside the console. When the cover
starts to come loose, gently unsnap it from the P80 and set it aside where it will not be scratched.
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2 The PCA’s in the console are static sensitive. They can be damaged if proper static prevention
equipment is not used. Attach an anti-static wrist strap to your arm, and then connect the ground lead
of the wrist strap to frame ground.
3 The HR PCA snaps into its mounting. Press the release tab sideways and remove the HR PCA from its
mounting.
4 Disconnect the HR cable and handlebar cable from the HR PCA.
5 Connect the HHHR Grip cable assembly to the upper connector on the HR PCA and the HR PCA
Power cable to the lower connector on the replacement HR PCA.
6 Orient the replacement HR PCA so that the side with the protective foam pad is facing out and snap
the HR PCA into its mounting.
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601
PPP000000300302104 PLASTIC,REAR,DISPLAY -P80
603
PPP000000300303101 PLASTIC,ACCESS PANEL,UPPER,DISPLAY
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PPP000000300305103 PLASTIC,BEZEL,LOWER VENT,DISPLAY -
605
PPP000000300204105 ASSY, HEAD PHONE JACK, P20/P30 - 91
606
PPP000000300313101 MODULE, 802.11B/G/N WIRELESS LAN US
607
PPP000000300181406 PCA, ATLAS_RFID_MODULE_2_TURN
608
PPP000000040003403 PCA,REPLACEABLE,USB BOARD,P80
612
PPP000000301528007 ASSY,CBL,A/V INTERFACE, ACC PWR,30P
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PPP000000012478014 ASSY,CBL,USB 2.0, A MALE/B MALE,BLA
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PPP000000040010008 ASSY,CBL,1C,20AWG,#8 RING/.110X032
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PPP000000300812101 BOARD, CHR & WIRELESS, SALUTRON,100
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PPP000000012865003 CABLE P-CLIP,OPEN ENDED,0.375" BUND
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PPP000000040097006 ASSY,CABLE,COAX,MIL-F-17 M17/94-RG1
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PPP000000302400341 LITERATURE KIT, P80 (ALL), EN
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