Hospitality Service Center-New PDF
Hospitality Service Center-New PDF
Hospitality Service Center-New PDF
INTRODUCTION
Hospitality Service Center (HSC) is an application intended for the hospitality Industry between PMS
and PBX. It combines communication features of the HiPath IP system with a hotel services
application package that can interface with
● VMS (Voice Mail Systems)
● Room status
TARGET AUDIENCE
HSC is intended for hotels that already have a customary front office system and which require a link
to the PBX. These can be either individual hotels or hotels belonging to a chain.
• RAM min. 4GB, 8GB for hotels with more than 200 rooms
• The HSC server software must be the only application running on the server (excluding virus
scanners)
• Optionally PCI Express expansion slot for ISDN (for Internal Advanced Messaging System)
Log in to the HSC system, Click start HSC Maintenance from desktop
Enter your User name and your Password and click OK. Default username and password is admin
HSC MAINTENANCE
After logging in, the HSC maintenance is displayed on your screen, which consists of two areas:
• The navigation area with the menu bar and the toolbar
• The working area & interfaces.
INTERFACE STATUS
This is interface status which could be communicate with HiPath 4000 and WinHMS (PMS). All
interfaces must be online to function guest voicemail & room status features properly.
FLEX INTERFACE & CALL ACCOUNTING
Flex interface & call accounting which can help you to see information transmission commands
between HSC to HiPath 4000 & PMS (WinHMS utility) to HSC.
GENERAL SETTINGS
The menu item Administration - General Settings includes many general data (master data) of your
hotel such as address, rooms, employees, extensions and emergency calls.
INTERFACES
The menu item Interfaces comprises the data HSC needs for configuration of guest voicemail system
with PMS utility.
PMS TO HSC UTILITY
USER MANUAL
Thus you confirm your entries and you will be logged in. The HSC main desktop is displayed on your
desktop.
HSC DESKTOP
After logging in, the HSC main desktop is displayed on your screen, which consists of two areas:
● the navigaDon area with the menu bar and the toolbar and
PMS Settings
Host Name / IP address 10.10.11.15
Port Number 8001
Automatic reconnect Enabled
Using the Interfaces - Room Status window you can activate/deactivate with active room statuses
provided by the HSC system. You activate these statuses which are accepted by other systems
connected to HSC a PMS system. The appropriate symbols are to be found in Call Control.
As new room status one of the digits "1" to "5" may be entered - however always depending which
room statuses have been activated in HSC administration.
To change room status, Housekeeping runner should access guest room telephone by press “83” and
change room status code as below. This is the preconfigured room status code in PMS end.
Code Status
1 Vacant Dirty
2 Occupied Dirty
3 Vacant Clean
4 Occupied Clean
5 Inspected