INCA Framework (Assessor Version)

INCA Framework (assessor version)
Level Ö 1 ‘Basic’ 2 ‘Intermediate’ 3 ‘Full’

Competence
°
General profile The candidate at this level is on the ladder of The candidate at this level has begun to The candidate at this level will combine
progression. They will be disposed to deal positively induce simple principles to apply to the a strategic and principled approach to a
with the situation. Their responses to it will be situation, rather than improvise reactively in situation to take the role of a mediator
piecemeal and improvised rather than principled, response to isolated features of it. There seeking to bring about the most
even though mostly successful in avoiding short term will be evidence of a basic strategy and favourable outcome.
difficulties. These will be based on fragmentary some coherent knowledge for dealing with Knowledge of their own culture and that
information. situations. of others, including work parameters,
will be both coherent and sophisticated.
i) Tolerance of 1T 2T 3T
ambiguity Deals with ambiguity on a one-off basis, responding Has begun to acquire a repertoire of Is constantly aware of the possibility of
to items as they arise. May be overwhelmed by approaches to cope with ambiguities in low- ambiguity. When it occurs, he/she
ambiguous situations which imply high involvement. involvement situations. Begins to accept tolerates and manages it.
ambiguity as a challenge.
ii) Behavioural 1B 2B 3B
flexibility Adopts a reactive/defensive approach to situations. Previous experience of required behaviour Is ready and able to adopt appropriate
Learns from isolated experiences in a rather begins to influence behaviour in everyday behaviour in job-specific situations from
unsystematic way. parallel situations. Sometimes takes the a broad and well-understood repertoire
initiative in adopting/conforming to other
cultures’ behaviour patterns.
iii) 1C 2C 3C
Communicative Attempts to relate problems of intercultural Begins to relate problems of intercultural Is able to relate problems of intercultural
awareness interaction to different communicative conventions, interaction to conflicting communicative interaction to conflicting communicative
but lacks the necessary knowledge for identifying conventions and attempts to clarify his own conventions and is aware of their effects
differences; tends to hold on to his own conventions or to adapt to the conventions of others. on the communication process; is able
and expects adaptation from others; is aware of Uses a limited repertoire of strategies to identify and ready to adapt to
difficulties in interaction with non-native-speakers, (metacommunication, clarification, different communicative conventions, or
but has not yet evolved principles to guide the choice simplification) to solve and prevent to negotiate new discourse rules in
of (metacommunication, clarification or simplification) problems when interacting with a non- order to prevent or clarify
strategies. native-speaker. misunderstandings; uses a variety of
strategies (metacommunication,
clarification, simplification) to prevent, to
solve, and to mediate problems when
interacting with a non-native-speaker.
© INCA, LdVII, 2004 1

iv) Knowledge 1K 2K 3K
discovery Draws on random general knowledge and minimal Has recourse to some information sources Has a deep knowledge of other
factual research about other cultures. Learns by in anticipation of everyday encounters with cultures. Develops his knowledge
discovery and is willing to modify perceptions but not the other cultures, and modifies and builds through systematic research-like
yet systematic. on information so acquired, in the light of activities and direct questioning and
actual experience. Is motivated by curiosity can, where this is sought, offer advice
to develop his knowledge of his own culture and support to others in work situations.
as perceived by others.
v) Respect for 1R 2R 3R
otherness Is not always aware of difference and, when it is Accepts the other´s values, norms and Out of respect for diversity in value
recognised, may not be able to defer evaluative behaviours in everyday situations as systems, applies critical knowledge of
judgement as good or bad. Where it is fully neither good nor bad, provided that basic such systems to ensure equal treatment
appreciated, adopts a tolerant stance and tries to assumptions of his own culture have not of people in the workplace. Is able to
adapt to low-involving demands of the foreign been violated. Is motivated to put others at cope tactfully with the ethical problems
culture. ease and avoid giving offence. raised by personally unacceptable
features of otherness.
vi) Empathy 1E 2E 3E
Tends to see the cultural foreigner’s differences as Has the beginnings of a mental checklist of Accepts the other as a coherent
curious, and remains confused about the seemingly how others may perceive, feel and respond individual. Enlists role-taking and de-
strange behaviours and their antecedents. differently to, a range of routine centring skills and awareness of
Nonetheless tries to ‘make allowances’. circumstances. Tends increasingly to see different perspectives in optimising job-
things intuitively from the other’s point of related communication/interaction with
view. the cultural foreigner.
© INCA, LdVII, 2004 2

INCA Framework (Assessor Version)

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INCA Framework (Assessor Version)

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INCA Framework (assessor version)

Level Ö 1 ‘Basic’ 2 ‘Intermediate’ 3 ‘Full’

© INCA, LdVII, 2004 1

© INCA, LdVII, 2004 2

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