14to16BClass EV Vehicle Homepage Dealer Process

“My Mercedes Electric” B-Class EV Vehicle Homepage
General description:
• The term Vehicle Homepage (VHP) is used as a
generic term for the mobile website used to
connect an Electric Vehicle (e.g. B-Class EV or
smart fortwo electric drive 3rd Generation) with
the user outside the car (remote). This homepage
is optimized for mobile devices such
smartphones or tablets, and should ideally be
accessed via the Google Chrome browser.
• The My Mercedes Electric vehicle homepage
includes many EV typical services which the
customers can use, such as range management,
charging status, charging management, or
remote climate control functions. This will aid in
overcoming the user’s range or charging anxiety
while making the ownership experience more
exciting and convenient.
“My Mercedes Electric” B-Class EV Vehicle Homepage
Background Information:
• What is a Vehicle Verification Code?
 A Vehicle Verification Code or VVC is a personal customer code which is needed to use the
personalized electric vehicle services for the vehicle homepage.
• What is a VIP-Tool?
 The VIP-Tool is the application to support the handover process of the Vehicle Verification Code
(VVC)
 The VIP-Tool is administered by the responsible persons in the dealer to create VVCs and the
related customer information documents. The designated person at the dealership is responsible
to access the VIP tool to enter the VIN number and then printout/hand-over info to the customer.
• How can you access the VIP-Tool?

 Initially access will be granted to current GSMs, Sales Managers, Service Managers, and Assistant
Service Managers and the application will show as one of the available applications when logging
into the aftersales portal (SAI Portal).
 Should additional logins be required, the dealer's Netstar Administration should send a request to
the Netstar Helpdesk.
Verification Code and ID Provisioning-Tool (VIP-Tool)
General description:
The VIP-Tool is an application programmed particularly to support the handover process of the VVC.
The VIP-Tool
- will allow the dealer to generate the VVC and print detailed set-up instructions for the VHP
- follows the same operation principle already in use to generate VVCs for smart ED Gen 3
- displays the number of active user assignments or unused master VVCs
- is to be administered by GSMs, Sales Mgrs, Service Mgrs, and Asst. Service Mgrs to enable the best
possible customer experience.
Unlike for smart, the 3-year

complimentary trial period of the
VHP does not begin with the VVC
generation and does not start until a
customer completes the mbrace
Electronic Subscriber Agreement
(ESA).
Login Via NetStar:
1. Click the Sales or Service tab
2. Click the VIP Tool link
3. The Daimler login page will open in a new
window
4. Enter the username and password
provided by MBUSA for VIP Tool access
*Please note: The username and password
combination is different from your NetStar ID.
The username should begin with “D7” and is
used for logging into the SAI Portal
5. After successful login the VIP Tool screen

should appear
How to retrieve a VVC:
Generating a new VVC is done in 3 easy steps:
1. Enter the customer’s VIN and click Search
2. Click “Generate new master VVC”

• Caution: Each time you generate a new master
VVC, the previous one is deleted and unusable!
3. Click “Print VVC info document” and provide

the document to your customer.
• As a best practice, note the customer name or the
last 4 of the VIN on the top line of the VVC print-
out to avoid any mix-ups
*Sample print-out provided with this document
FYI: The Provisioning Certificate Identifier (PCID) portion in the lower left of the VIP-Tool is not applicable for the U.S. market
Sample VVC Print-out:
“My Mercedes Electric” Vehicle Homepage Registration
How to register the customer for a vehicle
homepage account:
1. Setup personal account/access
Customers have to setup a personal account at
http://mybclass.mbusa.com to access the Vehicle
Homepage. A valid email address is required which
will also serve as the username.
Start by clicking the “Account” button on the bottom
right, then click “Register”
(The “Forgot Password” option can also be found on this screen)
homepage account:
2. Registration & Confirmation Email
After entering all required information (salutation,
customer name, email address), completing the
captcha, accepting the Terms & Conditions, and
clicking on “Register” a confirmation email will be
sent to the address specified.
In order to complete the registration process, the
customer has to follow the link provided in the
confirmation email.
homepage account:
3. Completing the Registration & Setting a Password
Following the link in the confirmation email, the
customer will be prompted to set a password.
Passwords must be at least 8 characters in length
and fulfill at least 3 of the following 4 requirements:
a) Upper case letter
b) Lower case letter
c) Numeric character
d) Special character
The corresponding field will change from red to green
if the respective condition is met.
Finish by clicking “Save”.
homepage account:
4. Selecting Country & Language
After successfully completing the registration by
setting a password, the “Country & Language” screen
is shown.
“USA” is already preselected and the only available
choice. Additional language choices are available via
the “Settings” button (along with selections for
measuring units and time format).
Continue by clicking “Next”.
homepage account:
5. VHP Terms & Conditions
Review the Terms of Use and confirm by clicking the
checkmark and hit “Accept” to continue.
homepage account:
6. Vehicle Assignment
In order to assign a vehicle to the VHP, the customer
needs to type in his/her personal Vehicle Verification
Code (VVC) and the Vehicle Identification Number
(VIN).
The VVC is provided by the dealer via the VIP-Tool
VVC print-out (which also includes VHP set-up
instructions).
After clicking “Assign Vehicle” the My Mercedes
Electric vehicle homepage is ready for use!
Support
For support with access to the VIP tool, contact the MBUSA IT Help Desk
1-888-9NETSTAR (888-963-8782)
If a customer needs support for their vehicle homepage account, contact the
Customer Assistance Center (CAC)
1-800-FOR-MERCEDES

14to16BClass EV Vehicle Homepage Dealer Process

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“My Mercedes Electric” B-Class EV Vehicle Homepage

• How can you access the VIP-Tool?

Unlike for smart, the 3-year

5. After successful login the VIP Tool screen

2. Click “Generate new master VVC”

3. Click “Print VVC info document” and provide

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