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Business Model Canvas of Oyo

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Business Model Canvas of Oyo

Oyo started as a hotel aggregator and used to lease some rooms and sell them under its brand name.
However, it changed its business model from the aggregator to the franchise model. It involved
partnering with hotels, asking them to operate as a franchise, and selling their rooms to customers at
competitive prices.

So, what does the franchise model mean in the hotel industry?

What it means – Oyo does not own hotel properties that are listed on their website. Oyo renovates the
hotels according to its checklist of standard services, and make the hotel property a part of its
“standardized budget hotel chain” with Oyo’s branding.

What makes Oyo’s business model unique and different from other hospitality companies is its
standardized hospitality services. It focuses more on user experience rather than only hotel’s room
availability and prices.

To become Oyo’s partners, every hotel has to meet a set of guidelines for services, pricing, staff quality,
features of rooms, security, etc.

1. Customer Segments of Oyo

Oyo has served over 180 million customers in 2019. The customer segments of Oyo include:

Adventure Travelers – All those travelers who want to explore different destination independently (in
the low budget) or in a small group. Also known as backpack travelers.

Leisure travelers – Travelers who want to take a vacation from everyday busy life.

Family travelers – Those who travel in large groups and look for a spacious and comfortable stay, where
they can also arrange parties, family events, weddings etc.

Business travelers – Oyo also has commercial places on its platform where customers can book office
spaces and conference rooms for their business purposes.

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