Tungstenw HB
Tungstenw HB
Tungstenw HB
Palm™ Tungsten™ W
Handhelds
Copyright
© 2002 Palm, Inc. All rights reserved. HotSync, MultiMail, PalmModem, and Palm OS are registered
trademarks, and the HotSync logo, Palm, the Palm logo, Palm Powered, and VersaMail are trademarks of
Palm, Inc. Palm, Inc. uses the Bluetooth trademark under express license from Bluetooth SIG, Inc., U.S.A.
All other brand names are trademarks or registered trademarks of their respective owners.
IMPORTANT Please read the End User Software License Agreement with this product before using the
accompanying software program(s). Using any part of the software indicates that you accept the terms of the
End User Software License Agreement.
PN: 406-4534A-IE
Contents
Chapter 1: Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Minimum requirements: Windows computers . . . . . . . . . . . . . . . . . . . . . . . . 4
Minimum requirements: Mac computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Wireless service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Making a call in a medical or safety emergency . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Software Download Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Compatibility of third-party applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Finding information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
iii
Contents
Importing data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Importing data from a Windows computer . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Importing data from a Mac computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
iv
Contents
v
Contents
vi
Contents
vii
Contents
viii
Contents
ix
Contents
x
Contents
xi
Contents
xii
Contents
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 399
xiii
Contents
xiv
About This Book
This handbook is designed to help you get up and running quickly on your Palm™
Tungsten™ W handheld. It describes all you need to know about how to use your
handheld and the applications that come with it. It describes:
■ Enabling wireless features
■ Making and receiving mobile phone calls
■ Sending and receiving SMS messages
■ Locating all the parts of your handheld
■ Viewing and entering data
■ Working with expansion cards
■ Using your handheld with your computer
■ Personalizing your handheld with your own preference settings
After you become familiar with the basic functionality of your handheld, you can
use the rest of this handbook as a reference for performing less common tasks, for
maintaining your handheld, and for solving problems that might arise as you
operate your handheld.
1
About This Book
2
CHAPTER 1
Welcome
Your new Palm™ Tungsten™ W handheld is wirelessly enabled so that you can
use it to transmit and receive information over the airwaves. Use your handheld to
do the following:
■ Send SMS (Short Message Service) messages.
■ Read, compose, and send e-mail on-the-go.
■ Browse or search the Internet.
■ Make or receive a phone call.
■ Stay organized and on time by keeping your appointments, contact
information, and to-do items in one place.
■ Quickly jot memos on the fly.
Before you can use these features, you must set up your handheld and install
software on your desktop computer. To use your wireless features, you must
install an activated SIM (subscriber identity module) card in your handheld.
Your handheld comes with an easy-to-follow installation guide, Getting Started,
that steps you through the process of successfully setting up your handheld. The
guide contains important information that must be followed for initial setup of the
features available on your handheld.
IMPORTANT If you are upgrading from another Palm OS® handheld, see
www.palm.com/support/tungstenw for important upgrade instructions before
beginning your Tungsten W handheld installation.
3
Chapter 1 Welcome
System requirements
Before you install and operate Palm™ Desktop software, your computer system
must meet the following minimum requirements.
4
Wireless service
Wireless service
IMPORTANT Whenever you use the wireless features of your handheld, please
observe the guidelines or prohibitions on the use of wireless devices in your current
location. For example, when you are on an airplane, do not turn on your radio at
times when government or airline regulations prohibit the use of cellular phones. You
can, of course, use all other applications of your handheld in accordance with airline
regulations for electronic devices.
Your handheld is equipped with a GSM/GPRS mobile radio, so you can transmit
and receive information over the airwaves, wirelessly, from your handheld. You
don’t need to plug a wire into a wall socket, and you don’t need a modem.
After you charge the battery in your handheld, the mobile radio is ready for use.
Follow the instructions in the Getting Started installation guide and this book to
successfully set up and use your wireless features.
5
Chapter 1 Welcome
Your handheld has a signal strength indicator to inform you of the availability and
strength of wireless service in your immediate area. It also has an indicator
showing your GPRS coverage. If you are having problems with your wireless
coverage, see “Wireless problems” in Appendix B.
Press the four application buttons at once to make a call for emergency
6
Finding information
Finding information
For installation information, see Getting Started that came with your Tungsten W
handheld. For comprehensive information about using your handheld, continue
reading this electronic handbook.
For support information, upgrade information, articles, and answers to questions,
see www.palm.com/support/tungstenw.
For more information about using Palm Desktop software, see the following:
■ The handheld tutorial, Quick Tour. To access this tutorial, tap the Quick Tour
icon from the Applications main screen.
■ The Windows tutorial for Palm Desktop software, Desktop Quick Tour. To
access this tutorial, open Palm Desktop software and select Quick Tour from the
Help menu.
■ The electronic Palm Desktop software for the Macintosh User’s Guide. To access this
guide, open the Palm folder and then open the Documentation folder.
Double-click the file Palm Desktop.pdf.
■ The online help for Palm Desktop software. To access the online help, open
Palm Desktop software and select the Help menu.
7
Chapter 1 Welcome
8
CHAPTER 2
Your wirelessly enabled Palm™ Tungsten™ W handheld helps you stay in touch
with important information while you are away from your desk. You can stay
organized, on time, and up-to-date with daily tasks. Use your new handheld to do
the following:
■ Compose and securely send and receive business or personal e-mail wirelessly.
NOTE Some companies restrict access to internal e-mail accounts when using
a handheld. Check your company for their policy on use of handhelds.
NOTE Using web clipping on the handheld requires software that is available
on the Software Essentials CD.
9
Chapter 2 Exploring Your Handheld
IR port
Screen
Stylus
Keyboard area
Date
Book
10
Locating handheld components
Red and green Indicates when you are within or out of range for wireless
indicator light transmission. It also notifies you of incoming Date Book or
World Clock alarms.
Stylus Slides in and out of the slot in the side channel of the
handheld. To use the stylus, remove it from the slot and hold
it as you would a pen or pencil. Unscrew the top of the stylus
to access the reset tool.
Keypad The area where you type letters and numbers, and access
special function keys. See Chapter 3 to learn how to type
characters.
Power button/ Turns your handheld on or off and controls the backlight
Backlight control feature. If your handheld is turned off, pressing the power
button turns the handheld on and returns you to the last
screen you viewed.
If your handheld is turned on, pressing the power button
turns the unit off.
Pressing the power button for about two seconds turns the
backlight on or off. For more information on the backlight,
see the next section, “Using the indicator light”.
11
Chapter 2 Exploring Your Handheld
Select button The navigator center Select button enables you to select
items. The Select button also has some special functions that
are described in this handbook.
The indicator light at the top of the handheld blinks to indicate the following status
levels:
Red light flashes every Mobile radio is on, but transmitter is out of range. You need
five seconds to move to another area to bring the transmitter within
range.
12
Locating handheld components
Side
channel for
cover
Reset
button
Expansion Universal
card slot connector
Service test point For use by Palm, Inc., authorized service personnel only.
Reset button Under normal use, you should not have to use the reset
button. See “Resetting your handheld” in Appendix A for
information about when and how to use the reset button.
Side channel The left side channel holds the front cover, which slides in
and out.
13
Chapter 2 Exploring Your Handheld
To insert a card:
1. Insert the card in the direction shown by the icon.
2. Push the card in with your thumb. You feel the card lock and hear the system
sound.
Notched
corner Push
Label on card
faced down
To remove a card:
1. Push lightly against the card with your thumb.
2. When the card is released, you hear the system sound.
Push
For complete information about working with expansion cards, see Chapter 7.
14
Using the backlight
15
Chapter 2 Exploring Your Handheld
16
CHAPTER 3
This chapter explains how to enter data into your handheld, navigate around the
interface, and use menu commands. There are several ways to enter data, to
navigate, and to use menu commands:
■ Tapping
■ Using the five-way navigator
■ Using the handheld keyboard
■ Beaming data from another device that has an infrared port
■ Entering or importing data in Palm™ Desktop software and then synchronizing
with your handheld
Tapping
Like using a mouse to click elements on a computer screen, using the stylus to tap
elements on your handheld screen is the basic action that gets things done on your
handheld.
The first time you start your handheld, setup instructions appear on the screen.
These instructions include a calibration screen. Calibration aligns the internal
circuitry of your handheld with its touch-sensitive screen so that when you tap an
element on the screen, the handheld can detect exactly which task you want to
perform.
IMPORTANT Always use the point of the stylus for tapping or making strokes on the
handheld screen. Never use an actual pen, pencil, or other sharp object to write on
the handheld screen.
With your handheld turned on, you can tap the handheld screen to do many
operations, such as the following:
■ Open applications
■ Choose menu commands
■ Select options in dialog boxes
17
Chapter 3 Navigating and Entering Data
Just as you can drag the mouse to select text or move objects on your computer,
you can also drag the stylus to select text. You can also use the stylus to drag the
slider of any scroll bar.
18
Using the keyboard
Letter and
number keys Delete key
Return/Enter key
Tab/Brightness
key
Home/ShortCut
key
Function
key
Command/Menu
key
CAPS/Find key
Space/Symbol key
Letter and number keys: Enables you to enter letters and numbers. You
can change the key response from the Keyboard preferences screen.
See “Keyboard Preferences” in Chapter 21.
You can also access international characters using the navigator control.
See “Accessing international and special characters” later in this
chapter.
Tab/Brightness key: Adds a tab or opens the Brightness dialog box. For
more information on the Brightness dialog box, see “Using the indicator
light” in Chapter 2.
19
Chapter 3 Navigating and Entering Data
Function key: Press to access the secondary character set. See “Using the
Function key” later in this chapter.
CAPS/Find key: Capitalizes letters or opens the Find dialog box. For
more information on capitalizing letters, see the next section “Typing
capital letters”. For information on the Find dialog box, see “Finding
information” in Chapter 4.
Return/Enter key: Adds a manual return to the next line or enters the
data.
20
Using the keyboard
NOTE This feature does not work with every key or with the Function key secondary
character set.
Alpha
Tab Backspace
Caps shift
Symbol
After you finish, tap Done to close the onscreen keyboard and place the text in
the record.
21
Chapter 3 Navigating and Entering Data
Function key
When you press Function , a dot appears in the lower-right corner, indicating
that the next key pressed will use the secondary character or feature set. If you
press the Function twice, the dot changes to a “1” and the function feature
remains locked. Pressing Function again unlocks it.
Brightness key: Opens the Brightness dialog box. See “Using the
backlight” in Chapter 2 for more information.
Find key: Opens the Find dialog box. See “Using Find” in Chapter 4 for
more information.
Menu key: Opens the menu for the current screen. For more information,
see “Using menus” in Chapter 4 and see the next section, “Using menu
commands”.
22
Using the keyboard
Menu commands
Command letters
The command toolbar displays context-sensitive menu commands for the current
screen. For example, if text is selected the menu icons displayed may be Undo, Cut,
Copy, and Paste. Tap an icon to select the command.
23
Chapter 3 Navigating and Entering Data
Using ShortCuts
ShortCuts make entering commonly used words or phrases quick and easy.
ShortCuts are similar to the Glossary or Autotext features of some word
processors.
The handheld comes with several predefined ShortCuts, and you can also create
your own. Each ShortCut can represent up to 45 characters. For example, you
might create a ShortCut for your name or for the header of a memo. See “ShortCuts
preferences” in Chapter 21 to learn about creating your own ShortCuts.
To use a ShortCut:
1. Press Function + ShortCut .
When you press the ShortCut key, the ShortCut symbol appears at the insertion
point to show that you are in ShortCut mode.
2. Type the ShortCut characters.
Pick list
Check
box
Command Scroll
button bar
Menu bar and menu A set of commands that are specific to the application. Not
commands all applications have a menu bar.
To access the menu bar, do one of the following:
■ Tap the Menu bar.
■ Press Function + Menu .
24
Using elements of the handheld interface
Next/previous The left and right arrows display the previous and next
arrows record; the up and down arrows display the previous and
next page of information.
To use the arrows, do one of the following:
■ Tap the arrows.
■ Use Right, Left, Up, or Down on the navigator.
25
Chapter 3 Navigating and Entering Data
Scroll bar A bar that enables you to scroll up and down a page.
To use the scroll bars:
■ Drag the slider, or tap the top or bottom arrow, to scroll
the display one line at a time.
■ To scroll to the previous page, tap the scroll bar just above
the slider. To scroll to the next page, tap the scroll bar just
below the slider.
■ You can also scroll to the previous and next pages by
pressing Up and Down on the navigator.
Beaming data
Your handheld is equipped with an infrared (IR) port that is located at the top of
the handheld, behind the small dark shield. The IR port supports the IrCOMM
implementation of the standards for infrared communication established by the
Infrared Data Association (IrDA). This means that not only can you beam data to
another Palm OS® handheld that’s close by and equipped with an IR port, but you
can also beam data to a mobile phone and to any other device that supports the
IrCOMM implementation of the IrDA standards and that can read the type of data
you’re beaming.
26
Beaming data
You can beam the following information between devices with an IR port:
■ The record currently displayed in Date Book, Address Book, To Do List, or
Memo Pad
■ All records of the category currently displayed in Address Book, To Do List, or
Memo Pad
■ A special Address Book record that you designate as your business card,
containing information you want to exchange with business contacts
■ An application installed in RAM memory
■ An application installed on an expansion card that is seated in the card slot
TIP You can also perform HotSync® operations using the IR port.
See “Conducting IR HotSync operations” in Chapter 20 for details.
27
Chapter 3 Navigating and Entering Data
5. Wait for the Beam Status dialog box to indicate that the transfer is complete
before you continue working on your handheld.
TIP You can also press and hold the Address Book application button to instantly
beam your business card to another device with an IR port.
To beam an application:
1. Press the Home .
2. Press Function + Menu .
3. Tap App, and then select Beam.
4. Select either Handheld or Card from the Beam From pick list.
5. Tap the application you want to transfer.
Some applications are copy-protected and cannot be beamed. These are listed
with a lock icon next to them.
6. Tap Beam.
7. When the Beam Status dialog box appears, point the IR port directly at the IR
port of the receiving handheld.
8. Wait for the Beam Status dialog box to indicate that the transfer is complete
before you continue working on your handheld.
4. Tap Yes.
28
Using your computer keyboard
Importing data
If you have data stored in computer applications such as spreadsheets and
databases, or if you want to import data from another handheld, you can transfer
the data to your handheld without having to enter it manually. Save the data in one
of the file formats in the following list, import it into Palm Desktop software, and
then perform a HotSync operation to transfer the data to your handheld.
29
Chapter 3 Navigating and Entering Data
30
Importing data
31
Chapter 3 Navigating and Entering Data
32
CHAPTER 4
This chapter explains how to open and switch between applications on your
handheld, how to change application settings so they are personalized to your
work methods, and how to categorize applications so you view them in related
groups.
Opening applications
You can use the Applications Launcher to open any application installed on your
handheld or on an expansion card. You can also open Date Book and Address
Book with the application buttons on your handheld.
2. Tap the icon of the application that you want to open. If you have many
applications installed on your handheld, tap the scroll bar to see all your
applications.
33
Chapter 4 Working with Applications
34
Categorizing applications
TIP When the highlight in the Applications Launcher is not active, you can also
press and hold Select on the navigator to open the category pick list.
2. Select the category item that matches the name of the expansion card.
Categorizing applications
The category feature enables you to manage the number of application icons that
appear onscreen in the Applications Launcher. You can assign an application to a
category and then display a single category or all your applications.
By default, your handheld includes system-defined categories, such as All and
Unfiled, and user-defined categories, such as Games, Main, and System.
You cannot modify the system-defined categories, but you can rename and delete
the user-defined categories. In addition, you can create your own user-defined
categories. You can have a maximum of 15 user-defined categories.
When you have an expansion card properly seated in the expansion card slot, the
last item in the category pick list becomes the name of the expansion card. You
cannot otherwise categorize applications that reside on an expansion card.
To categorize an application:
1. Press Home .
2. Press Command Stroke + Y.
Alternately, press Function + Menu , and then select Category on the
App menu.
35
Chapter 4 Working with Applications
TIP To create a new category, select Edit Categories from the pick list. Tap
New, enter the category name, and then press Function + Enter , or tap
OK to add the category.
36
Copying applications to or from an expansion card
37
Chapter 4 Working with Applications
You can install applications to a card that is seated in the expansion card slot
during a HotSync® operation; see “Installing add-on applications” later in this
chapter for details.
NOTE If you view your applications on the card using a Card Reader on your
Windows or Mac computer, the actual file names may differ from those displayed in
the Applications Launcher.
3. Select the card name from the Copy From pick list.
4. Select Handheld from the Copy To pick list.
5. Tap an application to copy.
6. Tap Copy.
7. Press Function + Enter , or tap Done.
You can also beam applications from expansion cards to your handheld.
See “Using elements of the handheld interface” in Chapter 3 for details.
38
Selecting copy settings
NOTE The Sort By setting is in effect each time you use the copy feature. Each time
you want to copy an application only, you must select the Copy Applications Only
check box.
Using menus
Menus on your handheld are easy to use. Once you have mastered them in one
application, you can use them the same way in all other applications.
The menus of each application are illustrated in the chapter that discusses that
application.
39
Chapter 4 Working with Applications
Press Press
Function Menu
In this example, three menus are available: Record, Edit, and Options. The Record
menu is selected and contains the commands New Memo, Delete Memo, and Beam
Memo.
Choosing a menu
The menus and menu commands that are available depend on the application that
is currently open. Also, the menus and menu commands vary depending on which
part of the application you’re currently using. For example, in Memo Pad the
menus are different for the Memo list screen and the Memo record screen.
TIP After you open the menu bar, you can also press Right and Left on the navigator
to select a menu, press Down on the navigator to select the command you want to
use, and then press Select on the navigator to run the command.
40
Choosing application preferences
Menu commands
Most menu commands have an equivalent Command stroke, which is similar to
the keyboard shortcuts used to execute commands on computers. For information
on using menu commands see “Displaying online tips” in Chapter 3.
Creating records
You can use the following procedure to create a new record in Date Book, Address
Book, To Do List, Memo Pad, Note Pad, and Expense.
To create a record:
1. Select the application in which you want to create a record.
2. Tap New.
3. In Date Book only: Select start and end times for your appointment, and press
Function + Enter , or tap OK.
4. Enter text for the record.
5. (Optional) Tap Details to select attributes for the record. (In Note Pad the
Details command is located on the Options menu.)
6. In Address Book, Note Pad, and Memo Pad only: Press Function
+ Enter , or tap Done.
There’s no need to save the record because your handheld saves it automatically.
41
Chapter 4 Working with Applications
Editing records
After you create a record, you can change, delete, or enter new text at any time.
Two screen features tell you when your handheld is in editing mode:
■ A blinking cursor
■ One or more dotted edit lines
Blinking cursor
Edit line
NOTE In Note Pad you can write anywhere on the screen. Therefore, you will
not see an edit line or blinking cursor unless the cursor is in the title line.
Entering text
For information on how to enter text using the keyboard on your handheld or the
keyboard attached to your computer, see Chapter 3. For information on entering
text in Note Pad, see Chapter 12.
NOTE You can also double-tap to select a word, or triple-tap to select a line of
text. You can also drag across the text to select additional words, or drag down
to select a group of lines.
42
Performing common tasks
Undo Reverses the action of the last edit command. For example, if you
used Cut to remove text, Undo restores the text you removed. Undo
also reverses deletions you made using the backspace.
Cut Removes the selected text and stores it temporarily in the memory
of your handheld. You can paste the text you cut into another area
of the current application or into a different application.
Copy Copies the selected text and stores it temporarily in the memory of
your handheld. You can paste the copied text into another area of
the current application or into a different application.
Paste Inserts the cut or copied text at the selected point in a record. The
text you paste replaces any selected text. If you did not previously
cut or copy text, Paste does nothing.
Select All Selects all the text in the current record or screen. This enables you
to cut or copy all of the text and paste it elsewhere.
Keyboard Opens the onscreen keyboard. After you finish with the onscreen
keyboard, press Function + Enter , or tap Done.
Deleting records
To delete a record using the menu command:
1. Select the record you want to delete.
2. Press Command Stroke + D.
43
Chapter 4 Working with Applications
A confirmation dialog box appears. If you want to save a copy of the deleted
item to an archive file in Palm™ Desktop software, be sure that the check box is
selected. If you don’t want to save a copy, tap the check box to deselect it.
4. Press Function + Enter , or tap OK.
If you choose to save a copy of the selected item, your handheld transfers it to the
archive file on your desktop the next time you perform a HotSync operation. (The
archive option is not available in Note Pad.)
NOTE When deleting a repeating event in Date Book, you can choose to delete
the current repeating event, current and future events, or all instances of that
event.
■ In Note Pad, open the note you want to delete, and then tap Delete.
Purging records
Over time, as you use Date Book, To Do List, and Expense, you’ll accumulate
records that have outlived their usefulness. For example, events that occurred
months ago remain in the Date Book, and To Do List items that you marked as
completed remain in the list, as do Expense items.
All these outdated records take up memory on your handheld, so it’s a good idea
to remove them by using Purge. If you think Date Book or To Do List records might
prove useful later, you can purge them from your handheld and save them in an
archive file on your computer.
Purging is not available in Address Book, Note Pad, or Memo Pad; you must delete
outdated records manually from these applications.
To purge records:
1. Open the application.
2. Press Command Stroke + E.
Alternately, press Function + Menu , and then select Purge on the
Record menu.
A confirmation dialog box appears.
Date Book: Tap the pick list and select how old a record must be to be purged.
Purge deletes repeating events if the last of the series ends before the date that
you purge records.
44
Performing common tasks
Date Book, To Do List: If you want to save a copy of the purged records to an
archive file on your desktop, be sure that the check box is selected. If you don’t
want to save a copy, tap the check box to deselect it.
Expense: Select the category you want to purge. All data in the selected category
will be purged and there is no archive option.
3. Press Function + Enter , or tap OK or Done.
If you chose to save a copy of the purged records, your handheld transfers them to
an archive file on your desktop the next time you perform a HotSync operation.
NOTE Purging does not happen automatically. You must select the command to
make it happen.
Categorizing records
You can categorize records in the Address Book, To Do List, Note Pad, Memo Pad,
and Expense applications so that they are grouped logically and are easy to review.
When you create a record, your handheld automatically places it in the category
that is currently displayed. If the category is All, your handheld assigns it to the
Unfiled category. You can leave an entry as Unfiled or assign it to a category at any
time.
By default, your handheld includes system-defined categories, such as All and
Unfiled, and user-defined categories, such as Business and Personal.
You cannot modify the system-defined categories, but you can rename and delete
the user-defined categories. In addition, you can create your own user-defined
categories. You can have a maximum of 15 user-defined categories in each
application.
When you have an expansion card properly seated in the expansion card slot, the
last item in the category pick list is the name of the expansion card. You cannot
otherwise categorize applications that reside on an expansion card.
Address Book contains the QuickList user-defined category, in which you can store
the names, addresses, and phone numbers you might need in emergencies (doctor,
fire department, lawyer, and so on).
Expense contains two user-defined categories, New York and Paris, to show how
you might sort your expenses according to different business trips.
The illustrations in this section come from Address Book, but you can use these
procedures in all the applications in which categories are available.
45
Chapter 4 Working with Applications
4. Tap the Category pick list to display the list of available categories.
NOTE In Address Book, Note Pad, and Memo Pad you can select the category
name in the upper-right corner of the screen to assign the item to a different
category.
Tap here
NOTE In the Date Book Agenda view, the pick list is in the upper right of the To
Do list.
TIP Pressing an application button on your handheld scrolls through all the
categories of that application except for Unfiled. This feature is not available in
Date Book.
46
Performing common tasks
Tap here
4. Enter the name of the new category, and then press Function + Enter , or
tap OK.
47
Chapter 4 Working with Applications
To rename a category:
1. Tap the category pick list in the upper-right corner of the screen or list.
2. Select Edit Categories.
3. Select the category that you want to rename, and then tap Rename.
4. Enter the new name for the category, and then press Function + Enter ,
or tap OK.
TIP You can group the records in two or more categories into one category by
giving the categories the same name. For example, if you change the name of
the Personal category to Business, all records formerly in the Personal
category appear in the Business category.
Finding information
Your handheld offers several ways to find information quickly:
■ All applications that reside on your handheld: Find locates any text that you
specify, always starting with the current application. However, Find does not
search through applications on expansion cards.
■ Date Book, To Do List, Memo Pad: Phone Lookup displays the Address list
screen and enables you to add to a record the information that appears in this
list.
■ Address Book: The Look Up line enables you to scroll immediately to a name
when you enter the first letters of that name.
■ Expense: Lookup displays the names in your Address Book that have data in the
Company field. You can add these names to a list of attendees associated with
an Expense record.
48
Performing common tasks
Look Up line
The list scrolls to the first entry that begins with that letter. If you write another
letter, the list scrolls to the first entry that starts with those two letters. For
example, writing an s scrolls to “Sands,” and writing sm scrolls further to
“Smith.” If you sort the list by company name, the Look Up feature scrolls to the
first letter of the company name.
2. Tap the record to view its contents.
The Quick Look Up line displays only letters that are a possible match for that
position.
49
Chapter 4 Working with Applications
If only one match is possible for a particular position, the highlight jumps to the
next position.
4. Press Up or Down on the navigator to select the next letter of the name you want
to find.
The list then scrolls to the first entry that starts with those two letters. For
example, selecting s scrolls to “Sands,” and selecting sm scrolls further to
“Smith.” If you sort the list by company name, the Quick Look Up feature
scrolls to the matches for the company name.
5. Repeat steps 3 and 4 until the entry you want appears in the list.
6. Press Select on the navigator to highlight the record you want.
7. Press Select on the navigator to view the contents of the selected record.
TIP If only one match is possible for the letters you selected, the contents of
the record displays automatically.
Using Find
You can use Find to locate any text that you specify, in any application that resides
on your handheld. Find does not search applications that reside on an expansion
card.
To use Find:
1. Press Function + Find .
TIP If you select text in an application before you tap Find, the selected text
automatically appears in the Find dialog box.
Find searches for the text in all records and all notes.
50
Performing common tasks
As your handheld searches for the text, you can tap Stop at any time. You may
want to do this if the entry you want appears before your handheld finishes the
search. To continue the search after you tap Stop, tap Find More.
4. Tap the text that you want to review.
4. Tap Add.
The name you selected, along with the other information associated with it, is
pasted into the record you selected in step 1.
51
Chapter 4 Working with Applications
3. Tap Who.
Tap here
4. Tap Lookup.
The Attendees Lookup screen displays all the names in your Address Book that
have data in the Company field.
5. Select the name you want to add, and then tap Add.
The name appears in the Attendees screen.
6. Repeat steps 4 and 5 to add more names.
7. Press Function + Enter , or tap Done.
52
Performing common tasks
NOTE You can also assign records to categories. See “Categorizing records” earlier
in this chapter.
Address Book
Note Pad
Memo Pad
To sort the Note Pad and Memo list manually, tap and drag a note or memo to
a new location in the list.
To make the list appear in Palm Desktop software as you manually sorted it on
your handheld, open the application in Palm Desktop software and click Sort
by. Then select Order on Handheld.
53
Chapter 4 Working with Applications
Attaching notes
In Address Book, Date Book, To Do List, and Expense, you can attach a note to a
record. A note can be up to several thousand characters long. For example, for an
appointment in Date Book, you can attach a note with directions to the location.
A small note icon appears at the right side of any item that has a note.
Note icon
TIP In Date Book, you can also select the event that contains the note, press Select
on the navigator to open the note, and then press Select on the navigator again to
close the note.
To delete a note:
1. Tap the Note icon .
2. Tap Delete.
3. Press Function + Enter , or tap Yes.
54
Performing common tasks
Choosing fonts
In many applications, you can change the font style to make text easier to read. You
can choose small, small bold, large, or large bold fonts in each application that
enables you to change font style.
55
Chapter 4 Working with Applications
Receiving alerts
You can receive alerts on your handheld and in Palm Desktop software.
56
Installing and removing applications
57
Chapter 4 Working with Applications
TIP You can also access the Install Tool dialog by selecting Install Tool from
the Palm Desktop program group or by double-clicking any file with a PRC,
PDB, PQA, PNC, or SCP file extension.
4. In the User drop-down list, select the name that corresponds to your handheld.
5. Click Add.
58
Installing and removing applications
NOTE Files that remain in the list after you perform a HotSync operation were
not installed. This can happen if the file type was not recognized during the
HotSync operation. Expansion cards may hold applications that use files other
than the PalmTM application files. For your handheld to recognize such a file,
you must launch the application at least once.
4. From the User pop-up menu, select the name that corresponds to your
handheld.
5. Click Add To List.
59
Chapter 4 Working with Applications
If the file you want to install is not listed in the dialog box, go to the folder to
which you copied the file. Most Palm application files have the extension PRC,
PDB, PQA, or SCP.
7. Select the applications you want to install.
8. Click Add File to add the selected application to the Install Handheld Files list.
TIP You can also drag files or folders of files to the list in the Install Handheld
Files dialog box. The files are copied to the Files To Install folder.
9. If you need to change the destination of the application you are installing, click
Change Destination the Install Handheld Files window, and then use the
arrows to move applications between your handheld and an expansion card.
NOTE Files that remain in the list after you perform a HotSync operation were
not installed. This can happen if the file type was not recognized during the
HotSync operation. Expansion cards may hold applications that use files other
than the Palm application files. In order for your handheld to recognize such a
file, you must launch the application at least once.
60
Installing and removing applications
Removing applications
If you run out of memory or decide that you no longer need an application you
installed, you can remove applications from your handheld or from an expansion
card. From your handheld, you can remove only add-on applications, patches, and
extensions that you install; you cannot remove the applications that reside in the
ROM portion of your handheld.
NOTE If you have backed up your applications during a HotSync operation, you also
need to delete them from your computer. Otherwise, they are reinstalled at the next
HotSync operation.
5. Tap Delete.
6. Press Function + Enter , or tap Yes.
61
Chapter 4 Working with Applications
5. Click Change/Remove.
6. Click Yes in the Confirm File Deletion box.
7. Click OK.
8. Click Close.
NOTE You need to install the HotSync Manager from the installation CD if you want
to synchronize data with another PIM.
NOTE This process removes only the application files. The data in your Users
folder remains untouched.
62
CHAPTER 5
Address Book enables you to keep names, addresses, phone numbers, and
other information about your personal or business contacts. Use Address
Book to do the following:
■ Quickly look up or enter names, addresses, phone numbers, and other
information.
■ Enter up to five phone numbers (home, work, fax, mobile, and so on) or e-mail
addresses for each name.
■ Define which phone number appears in the Address list for each Address Book
entry.
■ Attach a note to each Address Book entry, in which you can enter additional
information about the entry.
■ Assign Address Book entries to categories so that you can organize and view
them in logical groups.
■ Create your own digital business card that you can beam using SMS or e-mail
to other devices with an infrared (IR) port and an application that can read the
data.
TIP Press the Address Book application button repeatedly to cycle through the
categories in which you have records. You can also press and hold the Address Book
application button to instantly beam your business card to another device with an
IR port. The receiving device must also have an application that can read the Address
Book data.
63
Chapter 5 Using Address Book
Cursor
at Last
name
Tap New
3. Enter the last name of the person you want to add to your Address Book.
The handheld automatically capitalizes the first letter of each field (except
numeric and e-mail fields). You do not have to use the CAPS key to capitalize
the first letter of the name.
4. Tap the First Name field.
5. Enter the first name of the person in the First Name field.
6. Enter the other information that you want to include in this entry.
As you enter letters in the Title, Company, City, and State fields, text appears for
the first logical match that exists in your Address Book. As you enter more
letters, a closer match appears. For example, you may already have Sacramento
and San Francisco in your Address Book. As you enter S, Sacramento appears,
and as you continue entering a and n San Francisco replaces Sacramento. As
soon as the word you want appears, tap the next field to accept the word.
64
Selecting types of phone numbers
7. Tap the scroll arrows or press Up/Down on the navigator to move to the next
page of information.
8. After you finish entering information, Press Function + Enter , or tap
Done.
Tap Done
TIP To create an entry that always appears at the top of the Address list, begin the
Last name or Company field with a symbol, as in *If Found Call*. This entry can
contain contact information in case you lose your handheld.
Tap
triangle
65
Chapter 5 Using Address Book
Quick Connect
You can use Quick Connect to select an entry and initiate a related task with one
hand using the navigator. You can also configure which application opens when
you choose a specific Address record field, and whether to add a prefix to all phone
numbers.
66
Making connections from Address Book
TIP You can also tap the Quick Connect icon in the title bar of the Address
record.
2. (Optional) Tap the Number Prefix check box and enter a prefix.
For example, to dial 1 before all phone numbers, select this check box and enter
a “1” in this field. The prefix is not added to a number that begins with the “+”
character.
3. Tap each of the pick lists and select the application you want to associate with
that task.
4. Press Function + Enter , or tap OK.
67
Chapter 5 Using Address Book
Tap-to-Connect
Tap-to-Connect enables you to select an entry and initiate a related task by tapping
it with the stylus. By default, Tap-to-Connect is enabled.
To enable Tap-to-Connect:
1. Press Command Stroke + R.
Alternately, press Function + Menu , and then select Preferences on the
Options menu.
2. Tap Enable Tap-to-Connect.
3. Tap OK.
TIP You can also configure which application opens when you tap a specific Address
record field, and whether to add a prefix to all phone numbers. See “Quick Connect”
earlier in this chapter to learn how to configure these settings.
68
Address Book menus
Record menus
Address list
Address view
Duplicate Makes a copy of the current record and displays the copy in
Address Address Edit so you can make changes to the copied record. The
copy has the same category and attached notes as the original
record.
Connect Opens the Quick Connect dialog box where you can select which
application to use to make the connection.
Send Category Opens a dialog box where you can select how to send all records
in the selected category to another device. The options available
depend on the software installed on your handheld.
Send Address Opens a dialog box where you can select how to send the
selected entry to another device. The options available depend
on the software installed on your handheld.
Options menus
Address view
Address list
69
Chapter 5 Using Address Book
Preferences
Rename Custom Fields that appear at the end of the Address Edit screen.
Fields Rename them to identify the kind of information you enter
in them. The names you give the custom fields appear in
all entries.
70
CHAPTER 6
Using Calculator
To open Calculator:
1. Press Home .
2. Tap the Calculator icon .
Performing calculations
The Calculator includes several buttons to help you perform calculations.
Clears the last number you entered. If you make a mistake while
entering a number in the middle of a calculation, you can use this
button to reenter the number without starting the calculation over.
71
Chapter 6 Using Calculator
Places the current number in memory. Each new number you enter
with the M+ button is added to the total already stored in memory.
The number that you add can be either a calculated value or any
number you enter by pressing the number buttons. Pressing this
button has no effect on the current calculation (or series of
calculations); it merely places the value into memory until it is
recalled.
Recalls the stored value from memory and inserts it into the current
calculation.
Calculates the square root of a number. Enter the number, and then
tap the square root button.
72
Using Calculator menus
Options menu
73
Chapter 6 Using Calculator
74
CHAPTER 7
Review summarized
card contents
75
Chapter 7 Using Card Info
Renaming a card
Renaming a card enables you to give an easy to recognize name to the card.
To rename a card:
1. Press Home .
2. Tap the Card Info icon .
3. Press Command Stroke + R.
Alternately, press Function + Menu , and then select Rename Card on
the Card menu.
4. Enter the new name for the card.
5. Tap Rename.
Formatting a card
Formatting a card destroys all its data and prepares it to accept new applications
and data.
To format a card:
1. Press Home .
2. Tap the Card Info icon .
3. Press Command Stroke + F.
Alternately, press Function + Menu , and then select Format Card on
the Card menu.
4. Press Function + Enter , or tap OK.
76
Managing an expansion card
77
Chapter 7 Using Card Info
78
CHAPTER 8
Date Book enables you to quickly and easily schedule appointments or any
kind of activity associated with a time and date. Use Date Book to do the
following:
■ Enter a description of your appointment and assign it to a specific time and
date.
■ Display a chart of your appointments for an entire week. The Week view makes
it easy to spot available times and potential scheduling overlaps or conflicts.
■ Display a monthly calendar to quickly spot days where you have morning,
lunch, or afternoon appointments.
■ Display an agenda showing appointments, untimed events, and your To Do
items for the day.
■ Set an alarm to notify you of the scheduled activity.
■ Create reminders for events that are based on a particular date, rather than time
of day. Birthdays and anniversaries are easy to track with your handheld.
■ Attach notes to individual events for a description or clarification of the entry
in your Date Book.
TIP Press the Date Book application button repeatedly to cycle through the
Day, Week, Month, and Agenda views.
When you open Date Book, the screen shows the current date and a list of times for
a normal business day.
79
Chapter 8 Using Date Book
Scheduling an event
A record in Date Book is called an “event.” An event can be any kind of activity
that you associate with a day. You can enter a new event on any of the available
time lines.
When you schedule an event, its description appears on the time line, and its
duration is automatically set to one hour. You can easily change the start time and
duration for any event.
It’s possible to schedule events that overlap, but Date Book makes it easy to find
such conflicts. See “Spotting event conflicts” later in this chapter.
You can also schedule events in your Date Book that occur on a particular date but
have no specific start or end times, such as birthdays, holidays, and anniversaries.
These are referred to as “untimed events.” Untimed events appear at the top of the
list of times, marked with a diamond. You can have more than one untimed event
on a particular date.
You can also schedule a repeating event, such as a weekly meeting, and continuous
events, such as a three-day conference or a vacation.
Tap a
time line
Time bar
shows
duration
Enter event
Tap the
time of an
event
80
Scheduling an event
Tap to change
Tap to automatically
hours
fill the start and end
times
Tap to change
minutes
Tap to scroll to
later hours
6. Tap a blank area of the screen to deselect the event. A vertical line appears next
to the time, indicating the duration of the event.
If an event has the same start and end time, the time is displayed only once.
Previous Next
week week
– Press Right or Left on the navigator to scroll to the next or previous day.
81
Chapter 8 Using Date Book
Tap to select a
month
Tap to select a
day
Tap to select
current date
2. After you locate the date, follow the steps for scheduling an event for the
current day.
New
untimed
event
No time
selected
82
Selecting an event
If you create an event and decide later that there is no particular start or end time,
you can easily change it to an untimed event. Tap the time of the event in the Date
Book screen, tap No Time, and then press Function + Enter , or tap OK.
Selecting an event
After you create an event, you can select an event to view its contents, reschedule
it, make it a repeating event, and add alarms or notes.
To select an event:
1. Go to the day on which the event is scheduled.
2. Tap the event.
TIP You can also press Select on the navigator to insert the highlight on the
next event in the current day or on the first event of another day. To scroll
through the events in the selected day, press Up and Down on the navigator.
Rescheduling an event
You can easily make changes to your schedule with your handheld.
To reschedule an event:
1. Select the event you want to reschedule.
2. Tap Details.
3. To change the time, tap the Time box and select a new time.
4. To change the date, tap the Date box and select a new date.
5. Press Function + Enter , or tap OK.
83
Chapter 8 Using Date Book
Enter number of
time units here
Tap here to
select unit of time
Alarm for untimed events: You can set a silent alarm for an untimed event. In this
case, the alarm triggers at the specified period of minutes, hours, or days before
midnight (beginning) of the day of the untimed event. When the alarm triggers, the
reminder list displays the alarm message until you clear it. See “Receiving alerts”
in Chapter 4 for details.
For example, you might set an alarm for an untimed event that occurs on
February 4. If the alarm is set for five minutes, the reminder message appears at
11:55 PM on the night of February 3. The reminder remains in the reminder list
until you turn on your handheld and dismiss it.
84
Scheduling repeating or continuous events
Tap the
Repeat
box
4. Tap Day, Week, Month, or Year to set how often the event repeats.
For a continuous event, tap Day.
5. On the Every line, enter a number that corresponds to how often you want the
event to repeat.
For example, if you select Month and enter the number 2, the event repeats
every other month.
6. To specify an end date for the repeating or continuous event, tap the End on
pick list and tap Choose Date. Use the date picker to select an end date.
7. Press Function + Enter , or tap OK.
After you schedule a repeating or continuous event, the Repeat icon appears to
the far right of the event.
85
Chapter 8 Using Date Book
86
Changing the Date Book view
Week view
87
Chapter 8 Using Date Book
Event details
Previous/next month
88
Changing the Date Book view
NOTE The To Do items that appear and how you can change them depends on the
settings in your To Do preferences. See “Setting To Do Preferences” in Chapter 16 for
more information.
Agenda view
TIP You can also press Up and Down on the navigator to scroll through the
events on the selected day, or press Right and Left on the navigator to scroll to
the next or previous day.
89
Chapter 8 Using Date Book
NOTE You can also change the category of To Do items shown. Tap on the
pick list to choose another category. See Chapter 16 for more information on
working with To Do items.
Event
conflicts
Record menu
Send Event Opens a dialog box where you can choose how you want to
send the selected event to another device. The options available
depend on the software installed on your handheld.
90
Date Book menus, preferences, and display options
Options menu
Display Options
Allows you to change Date Book’s appearance and which events are displayed.
Show Time Bars Activates the time bars that appear in the Day view. The
time bars show the duration of an event and illustrate
event conflicts.
Compress Day view Controls how times appear in the Day view. When
Compress Day view is off, all time slots are displayed.
When it is on, start and end times are displayed for each
event, but blank time slots toward the bottom of the screen
disappear to minimize scrolling.
Month view settings These check boxes apply to the Month view of the Date
Book. You can deactivate any or all of these settings to hide
Timed, Untimed, or Daily Repeating events in the Month
view only.
91
Chapter 8 Using Date Book
Preferences
Start/End Time Defines the start and end times for Date Book screens. If the
time slots you select do not fit on one screen, you can tap the
scroll arrows to scroll up and down.
Alarm Preset Automatically sets an alarm for each new event. The silent
alarm for untimed events is defined by minutes, days, or hours
before midnight at the end of the date of the event.
Remind Me Defines how many times the alarm occurs after the initial
occurrence. The choices are Once, Twice, 3 Times, 5 Times, and
10 Times.
Play Every Defines how often the alarm sounds. The choices are Minute,
5 minutes, 10 minutes, and 30 minutes.
92
CHAPTER 9
Using Expense
Expense enables you to keep track of your expenses and then transfer the
information to a spreadsheet on your computer. In Expense you can do the
following:
■ Record dates, types of expenses, amount spent, payment method, and other
details associated with any money that you spend.
■ Assign expense items to categories so that you can organize and view them in
logical groups.
■ Keep track of vendors (companies) and people involved with each expense.
■ Log miles traveled for a particular date or expense category.
■ Sort your expenses by date or expense type.
■ Send or export your expense information to popular computer applications,
such as Microsoft Excel or Microsoft Word, using Palm™ Desktop software and
HotSync® technology on a Windows computer.
IMPORTANT To access Expense, you must first perform a HotSync operation with
your handheld. Expense is automatically loaded onto your handheld during the first
HotSync operation.
To open Expense:
1. Press Home .
2. Select the Expense icon .
93
Chapter 9 Using Expense
Cursor of
new item
Tap New
Tap here
TIP Another quick way to create a new Expense item is to make sure that no
Expense item is selected in the Expense list, type the first letter(s) of the
expense type, and then type the numerical amount of the Expense item. This
technique takes advantage of the automatic fill feature. See “Options menu”
later in this chapter for details.
94
Adding expense items
Tap date
95
Chapter 9 Using Expense
Payment Enables you to choose the payment method used to pay the
Expense item. If the item is prepaid (such as airline tickets
supplied by your company), you can choose Prepaid to place your
expense in the appropriate company-paid cell of your printed
expense report.
Currency Enables you to choose the type of currency used to pay the
Expense item. The default currency unit is defined in the
Preferences dialog box. You can also display up to four other
common types of currency. See “Customizing the Currency pick
list” later in this chapter for more information.
Vendor and Enables you to record the name of the vendor (usually a company)
City associated with the expense and the city where the expense was
incurred. For example, a business lunch might be at Rosie’s Cafe
(Vendor) in San Francisco (City).
Tap Edit
currencies
2. Tap each Currency pick list and select the country whose currency you want to
display on that line.
3. Press Function + Enter or tap OK to close the Select Currencies dialog
box.
4. Press Function + Enter or tap OK.
96
Customizing the Currency pick list
Tap a Country
box
97
Chapter 9 Using Expense
3. Enter the name of the country and the symbol that you want to appear in
Expense.
NOTE If you want to use your custom currency symbol as the default for all Expense
items, select the symbol in the Preferences dialog box. If you want to use your
custom currency symbol only for a particular Expense item, select the symbol in the
Receipt Details dialog box associated with that item.
Tap Show
Show currency Shows or hides the currency symbol in the Expense list.
98
Working with Expense data on your computer
99
Chapter 9 Using Expense
Record menu
Options menu
Preferences Opens the Preferences dialog box where you can select
automatic fill and default currency options.
100
CHAPTER 10
Memo Pad provides a place to take notes that are not associated with
records in Date Book, Address Book, or To Do List. The number of memos
you can store is dependent only on the memory available on your handheld.
Use Memo Pad to do the following:
■ Send memos to popular computer applications like Microsoft Word when you
synchronize using Palm™ Desktop software and HotSync® technology.
■ Assign memos to categories so that you can organize and view them in logical
groups.
■ Write down phone numbers and other types of information that you can later
copy and paste into other applications.
Creating memos
A record in Memo Pad is called a memo. You can assign memos to categories and
mark them private as described in Chapter 4. This section covers how to create a
memo.
Tap New
101
Chapter 10 Using Memo Pad
TIP In the Memo list screen, you can also begin typing to create a new memo.
The first letter is automatically capitalized and begins your new memo. If you
have a memo open, you can press Command Stroke + N.
Reviewing memos
The first line of a memo appears in the Memo list. This makes it easy to locate and
review your memos.
To review a memo:
1. In the Memo list, select the text of the memo.
TIP You can also select, review, and move between memos with the navigator.
See “Using the navigator” in Chapter 3 for details.
Select a memo
to review
102
Using Memo Pad menus
Record menus
Memo list
Memo screen
Send Category Opens a dialog box where you can choose how to send all
records in the selected category to another device. The options
available depend on the software installed on your handheld.
Send Memo Opens a dialog box where you can choose how to send the
selected memo to another device. The options available depend
on the software installed on your handheld.
Options menus
Preferences Displays the Memo Preferences dialog box, where you define
the sort order for memos.
103
Chapter 10 Using Memo Pad
104
CHAPTER 11
Palm™ Mobile is a fast and simple way to use your handheld to make and
receive calls. The Mobile features differ depending on your wireless service
provider. Use Palm Mobile to do the following:
■ Dial a number in a multitude of ways, such as from the keypad, or by using
speed dial, call history, or your Address Book.
■ Answer a second call while automatically placing the current caller on hold.
■ Retrieve voicemail.
■ Make and manage a conference call.
■ Retrieve Caller ID information from your Address Book.
■ View a history list of your last 20 missed, incoming, and received calls.
■ Create call reminders to help you follow up on calls.
■ Quickly access a list of frequently called numbers.
■ Attach notes to the Address Book entry of the person you are speaking with.
NOTE The Mobile features available on your handheld depend on your contract with
your wireless service provider.
IMPORTANT Whenever you use the wireless features of your handheld, please
observe the guidelines or prohibitions on the use of wireless devices in your current
location. For example, when you are on an airplane, do not turn on your radio at
times when government or airline regulations prohibit the use of cellular phones. You
can, of course, use all other applications of your handheld in accordance with airline
regulations for electronic devices.
105
Chapter 11 Using Palm™ Mobile
Mobile radio off Short press: Opens Palm Mobile and cycles through screens.
or
Mobile radio on-– Long press: Continuous cycling through Palm Mobile screens.
no calls
Mobile radio on-– Short press: Ifyou are currently in another application, returns
active call in you to Palm Mobile Active Call screen. If you are in Palm
session
Mobile, cycles to the next application screen.
Long press: Ends currently active call.
Mobile radio on-– Short press: Ifyou are currently in another application, returns
active call in you to Palm Mobile Active Call screen. If you are in Palm
session and
phone is ringing Mobile, cycles to the next application screen.
Long press: Ignores the call and sends the call to voicemail.
Microphone
Button
Earpiece speaker
Headset jack
106
Using your hands-free headset
Earpiece speaker
Microphone
When you have an active call, you can adjust the speaker volume on your headset
using the Volume dialog box.
107
Chapter 11 Using Palm™ Mobile
NOTE The Mobile features available on your handheld depend on your contract with
your wireless service provider. Some wireless service providers require a PIN to turn
on the mobile radio. Check with your wireless service provider for more information.
Icon area
Call being forwarded
Vibrate on
Ringer off
Voicemail message
Roaming
108
Answering a phone call
2. Begin communicating.
109
Chapter 11 Using Palm™ Mobile
TIP You can also enter the telephone number using your keyboard.
2. Tap Dial.
The number is dialed and added to the Call History list. You are ready to
communicate.
Numeric display
Tap Dial
has no digits
2. Tap Dial.
110
Managing a phone call
The number is dialed and added to the Call History list. You are now ready to
communicate.
TIP If you need to enter digits during the phone call to access voicemail or an
automated phone-answering system, press the Keypad icon and use the on-screen
keypad to enter the digits. Also, you can enter the numbers or characters from the
keyboard.
111
Chapter 11 Using Palm™ Mobile
Disconnect call Disconnects only the current selected call, not the calls on hold.
Save to Address Opens the Save to Address Book screen. The Save to Address
Book Book button changes to Create Note if the number was found in
your Address Book when the call was received or placed.
Set Redial Opens the Set Redial Reminder dialog box. See “Creating a
Reminder redial reminder” later in this chapter.
Tap Swap to
change the active
callers
Tap Answer
112
Using conference calling
NOTE The Mobile features available on your handheld depend on your contract with
your wireless service provider.
Tap
Conference
113
Chapter 11 Using Palm™ Mobile
Tap
Conference
Tap name
114
Using conference calling
Tap Private
Conversation
3. Tap Conference to end the private conversation and return to the conference
call.
Tap name
Tap Disconnect
Call
115
Chapter 11 Using Palm™ Mobile
Tap End
Tap Mute
116
Retrieving voicemail
Retrieving voicemail
NOTE Your wireless service provider determines your voicemail properties, such as
mailbox size, the number of rings before diverting a call to voicemail, and how to
record your voicemail message. Contact your wireless service provider for
information on setting up your voicemail.
Press and
hold the 1 key
to retrieve Voicemail icon indicates
voicemail voicemail message
available
117
Chapter 11 Using Palm™ Mobile
TIP If you need to enter digits during the phone call to access voicemail or an
automated phone answering system, press the Keypad icon and use the on-screen
keypad to enter the digits. Also, you can enter the numbers or characters from the
keyboard.
Tap Speed
118
Using speed dial
Tap category
5. Tap Done.
119
Chapter 11 Using Palm™ Mobile
Tap Speed
Tap Speed
120
Using speed dial
2. Tap Edit.
Tap Edit
3. Tap an entry.
Tap an entry
121
Chapter 11 Using Palm™ Mobile
Tap entry
3. Tap Call.
Tap Call
122
Using redial reminders
123
Chapter 11 Using Palm™ Mobile
2. Select Reminders.
3. Edit your redial reminders.
Managing profiles
The phone profiles store settings for call diverting and the ringer. You can set up
to six profiles.
Tap Profile
124
Managing profiles
Tap
Profile
Ringer off
Vibrate on
3. Tap a profile.
Call forwarding on
Vibrate on
Ringer off
125
Chapter 11 Using Palm™ Mobile
Name The name of your profile. Car and Cradle profile names cannot
be changed.
Tune Sets the tune of the ringer. There are multiple tunes and ring
styles to choose from. When you make a selection, the tune
plays.
Vibrate Sets the vibrator option to on, off, or vibrate then ring.
Activate in Car and Cradle profiles only: Auto-activates the profile when the
Cradle handheld is placed in the cradle. When the handheld is removed
from the cradle, the original profile is restored.
126
Managing ring tunes
NOTE You can receive Nokia ring tunes, but you cannot send them to another
device.
Tap Beam
3. Tap Beam.
127
Chapter 11 Using Palm™ Mobile
Mobile menu
Options menu
Call Settings Opens the Call Settings preferences screen where you can do
the following:
■ Set call waiting. See “Enabling call waiting” in Chapter 21.
■ Conceal your number. See “Concealing your number” in
Chapter 21.
■ Divert your calls. See “Diverting your calls” in Chapter 21.
Call Timer Opens the Call Timer preferences screen where you can
track your phone time. See “Tracking your phone time” in
Chapter 21.
Current Status Opens the Current Status preferences screen where you can
check the status of your connection. See “Checking your
current status” in Chapter 21.
GPRS Meter Opens the GPRS preferences screen where you can check the
status of your connection. See “Checking your GPRS network
usage” in Chapter 21.
128
Using Palm Mobile menus
Network Opens the Network preferences screen where you can do the
following:
■ Customize your list of network carriers. See “Setting your
network selection search mode” in Chapter 21.
■ View and customize your preferred network list.
See “Viewing and editing your preferred networks list” in
Chapter 21.
Security Opens the Security preferences screen where you can do the
following:
■ Lock your mobile radio until a valid PIN code is entered.
See “Setting PIN for mobile power on” in Chapter 21.
■ Bar or block different classes of incoming and outgoing calls.
See “Setting call barring” in Chapter 21.
■ Set Fixed Number Dialing (FND) so that only pre-
programmed phone numbers in the FND phone book can be
dialed. See “Setting Fixed Number Dialing (FND)” in
Chapter 21.
129
Chapter 11 Using Palm™ Mobile
130
CHAPTER 12
Note Pad provides a place to take notes in your own handwriting. You can
use Note Pad to do everything you might do with a piece of paper and a
pencil. Use Note Pad to do the following:
■ Take notes, draw a sketch, or write any kind of message directly on your
handheld screen. Later, you can enter this information into other applications.
■ Set an alarm to use your notes as reminder messages.
■ Assign notes to categories so that you can organize and view them in logical
groups.
■ Exchange notes with other devices that have Note Pad 2.0 installed and that use
SMS.
■ Use Palm™ Desktop software and HotSync® technology to copy and paste
notes into popular computer applications like Microsoft Word, or to send notes
as e-mail attachments.
131
Chapter 12 Using Note Pad
Creating a note
A record in Note Pad is called a note. You can assign notes to categories and mark
them private as described in Chapter 4. This section covers how to create a note.
Write
information
here
Pen selector
Eraser
Reviewing notes
The note title and the date you created the note appear in the Note Pad list. If you
did not assign a title to your note, the time you created the note appears as the note
title. This makes it easy to locate and review your notes.
132
Changing Note Pad color settings
To review a note:
1. In the Note Pad list, select the note title.
TIP You can also select, review, and move between notes with the navigator.
See “Using the navigator” in Chapter 3 for details.
Select a
note to view
3. Tap Pen, and then tap the color of ink you want to use.
4. Tap Paper, and then tap the color of paper you want to use.
5. Press Function + Enter , or tap OK.
133
Chapter 12 Using Note Pad
4. Tap the year, month, and date you want the alarm to sound.
After you tap the date, the Set Alarm dialog box reappears.
5. Tap the Time box.
6. Tap the hour and minute columns to select the time you want the alarm to occur.
Tap here to
select minutes
Tap here to
select hour
8. When the alarm goes off and the reminder message appears onscreen, do one of
the following:
– Press Function + Enter , or tap OK to permanently dismiss the
reminder and return to the current screen.
– Tap Snooze to dismiss the reminder and return to the current screen. An
attention indicator blinks in the upper-left corner of the screen to remind
134
Using Note Pad menus
you of the pending alarm, and the reminder message appears again in
five minutes. When the reminder message reappears, the current time
appears in the Reminder bar and the note title appears on the screen.
– If you did not title the note, the time the note was created appears on the
screen.
– Tap Go To to open Note Pad. Note Pad will open and display the note
associated with the alarm.
Record menu
Send Category Opens a dialog box where you can choose how you want to
send all records in the selected category to another device. The
options available depend on the software installed on your
handheld.
Send Note Opens a dialog box where you can choose how you want to
send the selected note to another device. The options available
depend on the software installed on your handheld.
Compatibility Displays the Compatibility dialog box, where you can choose to
beam notes to a previous version of Note Pad.
135
Chapter 12 Using Note Pad
Options menus
Preferences Displays the Note Pad Preferences dialog box, where you
define the pen and paper color, the sort order for notes, and the
alarm sound.
Details Displays the Note Details dialog box, where you assign a
category and privacy option for a note.
136
CHAPTER 13
SIM Manager enables you to access the names and numbers residing on
your SIM card and then transfer the information to your Address Book. In
SIM Manager, you can do the following:
■ View the names and numbers on your SIM card.
■ Copy the information to your Address Book.
■ Edit the record information.
■ Copy Address Book information to SIM Manager.
IMPORTANT To access SIM Manager, you must first perform a HotSync® operation
with your handheld. SIM Manager is automatically loaded onto your handheld
during the first HotSync operation.
137
Chapter 13 Using SIM Manager
Tap New
Tap item
138
Using SIM Manager menus
Record menu
Options menu
139
Chapter 13 Using SIM Manager
140
CHAPTER 14
SIM Services enables you to access applications stored on the SIM card.
These applications are provided by your wireless service provider. The
types of applications differ depending on your wireless service provider.
The following are examples of the kinds of applications that can be
provided:
■ Access your bank account balance.
■ Remind you of your number.
■ Manage your network preferences, like prepaid account and Multi-SIM
settings.
■ Request information, such as local traffic information, weather forecast, current
exchange rates, and stock values.
■ Play games.
■ Receive notification when a friend is in the vicinity.
■ Manage your electronic purse and buy wirelessly.
■ Find the nearest movie theater.
141
Chapter 14 Using SIM Services
Accessing a service
You can access the services provided by your wireless service provider.
To access a service:
1. Press Home .
2. Tap the Services icon .
Options menu
142
CHAPTER 15
Using SMS
The SMS application enables you to send and receive short text messages
using your handheld. The messages are sent to a mobile phone, using the
phone number as an address.
Most GSM mobile phone service providers have supported Short Message Service
technology for quite a while, and billions of SMS messages are exchanged each
month. Use SMS to do the following:
■ Send messages to mobile phones.
■ Review SMS messages.
■ Use the keyboard on your handheld to quickly create SMS messages.
■ Receive records associated with your other handheld applications. For
example, your boss can send you a Date Book event for a meeting you need to
attend. When you receive the message, you can choose to add it to your Date
Book or view the raw data as a text message.
IMPORTANT Whenever you use the wireless features of your handheld, please
observe the guidelines or prohibitions on the use of wireless devices in your current
location. For example, when you are on an airplane, do not turn on your radio at
times when government or airline regulations prohibit the use of cellular phones.
You can, of course, use all other applications of your handheld in accordance with
airline regulations for electronic devices.
143
Chapter 15 Using SMS
To open SMS:
1. Press Home .
2. Tap the SMS icon .
Creating messages
When you create a message, the title bar indicates the number of characters the
message contains. If a message exceeds 160 characters, it is split into multiple
messages. When the recipient receives those messages, they may be reassembled
into a single message (provided the recipient’s SMS software supports assembling
multi-part messages). Otherwise, they will appear as two messages.
To create a message:
1. From any SMS list view, tap New.
Tap To
Tap New
2. Tap To.
144
Creating messages
TIP To send a message to someone who isn’t listed in your Address Book,
enter their mobile phone number on the To line. The mobile phone number
must be on a compatible SMS network–for example, a GSM network.
NOTE Tapping Send does not send any of the other messages in your Outbox.
It sends only the current message.
145
Chapter 15 Using SMS
After the transmission finishes, a message appears, indicating the number of new
messages you received.
146
Viewing messages
Viewing messages
SMS stores your messages in five separate categories:
Trash Stores messages you deleted. You can restore deleted messages to
their original category.
Draft Stores messages you want to change or review before you send
them.
In the Inbox and Outbox, icons appear next to the message to indicate whether it
has been read or sent. In the Inbox, additional icons indicate whether the message
is incomplete and whether it contains data other than text that requires another
application to read it.
TIP If you have assigned one of the application buttons to open SMS, you can press
the SMS application button to cycle through the categories. See “Buttons
preferences” in Chapter 21 for more information on assigning application buttons.
Read Incomplete
message message
147
Chapter 15 Using SMS
Unsent
message
Sent
message
148
Working with draft messages
149
Chapter 15 Using SMS
To define a signature:
1. Press Command Stroke + R.
Alternately, press Function + Menu , and then select Preferences on the
Options menu.
150
Sending data from another application
4. Tap the To pick list to select from a list of recent recipients, or tap Lookup to
select a number from your Address Book.
5. Tap Send.
151
Chapter 15 Using SMS
Setting preferences
The SMS Preferences screen enables you to customize several of the settings in the
SMS application.
Sort by Determines how messages in the list views are sorted. Tap the
pick list to select from the following options: Alphabetic, Date,
Phone Number, and Status.
Show Date Indicates whether dates appear in the list view. To display dates,
select this check box.
Alert Sound Indicates whether a new messages triggers an alert and which
alert it triggers. To trigger a new message alert, select this check
box. Tap the pick list to select one of the following sounds:
Alarm, Alert, Bird, Concerto, Phone, Sci-fi, or Wake up.
Delete After Indicates whether data messages are deleted after you accept the
Transfer data in the appropriate application. To keep data messages after
you transfer them to the application, deselect this check box.
Signature Enables you to enter a personal signature that you can add to
your messages.
152
Setting preferences
3. Tap Details.
Force GSM Determines whether to send 7-bit data or 8-bit data. Seven-bit
text data is the most compatible with phones. When the check box is
selected, only 7-bit data is sent.
Services Tap the pick list to select from the following options: Force
GPRS, Force GSM, Pref. GPRS, Pref. GSM. When a service is
forced, only that service is used. When a service is preferred, that
service is used first and, if necessary, is switched to the other
service.
TIP To restore all of these options to the original settings, tap Default.
153
Chapter 15 Using SMS
Message menu
Empty Trash Prompts you to confirm that you want to permanently remove all
messages in the Trash category from your handheld.
Options menu
List view
New Message view
Phone Lookup Opens the Phone Lookup dialog box, where you can select a
mobile phone number where you want to send a message.
Font Opens the Font dialog box, where you can choose various fonts for
the list and message views.
154
CHAPTER 16
Using To Do List
To open To Do List:
1. Press Home .
2. Tap the To Do icon .
155
Chapter 16 Using To Do List
New To Do
item
Tap New
2. Enter the text of the To Do List item. The text can be longer than one line.
3. Tap anywhere onscreen to deselect the To Do List item.
Setting priority
You can use priority setting for items to arrange the tasks in your To Do List
according to their importance or urgency. The default setting for the To Do List is
to arrange items by priority and due date, with priority 1 items at the top. If you
have a number of items in your list, changing an item’s priority setting may move
its position in the list.
When you create a new To Do List item, its priority is automatically set to level 1,
the highest (most important) level. If you select another item first, however, the
item you create appears beneath the selected item and is given the same priority as
the selected item.
156
Checking off a To Do List item
Tap here
Select
priority
2. Select the Priority number that you want to set (1 is most important).
TIP You can also highlight the item you want to check off, and then press
Select on the navigator.
Completed
To Do item
157
Chapter 16 Using To Do List
2. Tap Details.
Tap here
One week later Assigns the date exactly one week from the current date.
Choose date Opens the date selector, where you can choose any date
that you want for the item.
3. Tap OK.
158
Setting To Do Preferences
TIP If you turn on the Show Due Dates option in the To Do Show options
dialog box, you can tap directly on the due date in the To Do List to open the
pick list shown in step 2.
Setting To Do Preferences
The To Do Preferences dialog box enables you to control the appearance of To Do
List and of To Do items in the Date Book Agenda view.
Show Completed Displays your completed items in the To Do List. If you turn
Items off this setting, your To Do items disappear from the list when
you complete (check) them.
Items that no longer appear on the list because you turn off
this setting have not been deleted. They are still in the
memory of your handheld. Purge completed items to remove
them from memory.
Show Only Due Shows only the items that are currently due, are past due, or
Items have no due date specified. When this setting is active, items
that are not yet due do not appear in the list until their due
dates.
Record Replaces the due date with the actual date when you
Completion Date complete (check) the item. If you do not assign a due date to
an item, the completion date still records when you complete
the item.
Show Due Dates Displays the due dates associated with items in the To Do List
and displays an exclamation mark next to items that remain
incomplete after the due date passes.
Show Priorities Shows the priority setting for each item.
Show Categories Shows the category for each item.
3. Tap OK.
159
Chapter 16 Using To Do List
Record menu
Send Item Opens a dialog box where you can choose how you want to
send the selected item to another device. The options available
depend on the software installed on your handheld.
Send Category Opens a dialog box where you can choose how you want to
send all records in the selected category to another device. The
options available depend on the software installed on your
handheld.
Options menu
160
CHAPTER 17
With the VersaMail application, you can send, receive, and manage e-mail on your
handheld. This chapter describes how to set up different types of e-mail accounts
and explains how to use the many e-mail features in the VersaMail application.
The VersaMail application is the newest offering in the line of Palm personal e-mail
software applications. Formerly known as MultiMail® software, the VersaMail
application contains new features that make sending and receiving e-mail
messages and managing e-mail accounts easier than ever.
Key features of the VersaMail 2.0 application include the following:
■ Support for both the Tungsten W navigator and keyboard, simplifying data
entry and navigation
■ Support for both the built-in GSM (dial-up) and GPRS (high-speed) radio in
your handheld, enabling wireless e-mail connectivity
NOTE If you want to use the built-in GPRS or GSM radio in your handheld to
make a network connection, you must set up service with a GPRS or GSM
provider.
161
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
To upgrade an existing e-mail database for use with the VersaMail application:
1. Perform a HotSync operation with a user profile that contains the existing
e-mail database. To do so, press the HotSync button ™, and then select a
profile that contains an e-mail database from the displayed list of users.
Installing Documents To Go
Documents To Go enables you to convert attachments using HotSync operations.
With Documents To Go, you can view Word, Excel, and PowerPoint attachments
on your handheld. DataViz Documents To Go attachment conversion plug-ins are
automatically configured to work with the VersaMail application.
Version 5 of Documents To Go is included on the Software Essentials CD-ROM
that came with your Tungsten W handheld. See the Documents To Go Getting Started
Manual for more information.
162
Setting up and managing e-mail accounts
163
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
TIP Check with your wireless carrier to determine whether your handheld comes
with a preconfigured e-mail account.
3. Enter a password when prompted, then tap OK. The password is supplied by
your wireless carrier.
4. Tap Next, and then tap Next again.
5. Tap Done.
You are now ready to use your default e-mail account.
164
Setting up and managing e-mail accounts
Palm Bluetooth Card attached through Palm Bluetooth Card and mobile phone or
SD slot LAN access point enabled with Bluetooth
technology.
Handheld cradle connected to desktop Handheld cradle and cable (Windows users
only).
165
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
Using an ISP
In addition to or instead of using a carrier-provided e-mail account (for example,
an e-mail account from VoiceStream), you may want to access other e-mail
accounts (for example, a Yahoo or Earthlink e-mail account) that send and receive
messages using your GPRS or GSM connection.
If you are setting up a new e-mail account and have a well-known ISP such as
Earthlink or Mindspring, many of the required settings during the account setup
are automatically configured.
For other ISPs, you need the following information:
■ The protocol used for incoming mail, such as POP or IMAP
■ The name of the incoming mail server
■ The name of the outgoing mail (SMTP) server
■ Whether your e-mail account requires any encryption, such as APOP or ESMTP
■ Your e-mail address and password
■ The login script (if any) that you need for connecting to your ISP or mail server
NOTE Information about your e-mail account is available from the e-mail provider.
Depending on the type of e-mail service you have, you may be able to access this
information by going to the e-mail provider’s web site or by contacting the provider’s
customer support.
2. Tap New.
166
Setting up and managing e-mail accounts
If the VersaMail application knows the protocol for the mail service you
selected, it displays the correct protocol.
4. Tap Next.
2. Tap the Password box, and then enter your password. The Password box
displays the word “Assigned” to indicate that a password has been entered.
3. Press Function +Enter , or tap OK.
4. Tap Next.
167
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
168
Setting up and managing e-mail accounts
169
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
a smaller size. The maximum message size that you can retrieve is 60KB for
the body text and 2MB total, including attachments.
2. Tap Next.
2. Tap Next.
170
Setting up and managing e-mail accounts
Adding a signature
If you want, you can add a signature to each e-mail message you send. For
example, you can enter your name and telephone number so that it appears on
each message you send.
171
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
3. Do the following:
– Account Name: Enter a descriptive name for this account, such as “My
Yahoo.”
– Mail Service: Tap the Mail Service pick list and select the provider to which
you are connecting. Select Other if your ISP is not listed.
– Protocol: Tap the Protocol pick list and select POP or IMAP. (Most mail
providers use the POP protocol.)
If the VersaMail application knows the protocol for the mail service you
selected, it displays the correct protocol.
172
Setting up and managing e-mail accounts
4. On the same screen, select the Synchronize Only Account check box.
5. Tap Next.
2. Tap the Password box, and then enter your password. The Password box
displays the word “Assigned” to indicate that a password has been entered.
3. Press Function + Enter , or tap OK.
4. Tap Next.
173
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
174
Setting up and managing e-mail accounts
2. Tap Next.
175
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
2. Tap Next.
Adding a signature
If you want, you can add a signature to each e-mail message you send. For
example, you can enter your name and telephone number so that it appears on
each message you send.
176
Setting up and managing e-mail accounts
177
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
Enable Smart Types ahead and completes a recognized e-mail address. See
Addressing the procedure for creating new e-mail later in this chapter for
more information.
Auto-Empty Mail Determines how often e-mail messages in the trash are
from Trash automatically deleted. See “Emptying the trash” later in this
chapter for more information.
Disconnect on Disconnects from the network only after you leave the
Exit VersaMail application. This feature is an alternative to Auto-
Disconnect. This option keeps your connection active while
you perform multiple transactions in the VersaMail
application, but automatically disconnects when you move
on to a different application on your handheld. If this option
is not selected, you must manually disconnect from your
ISP.
Modem Wait Displays the number of seconds that the modem uses to
initialize itself. If you have a modem, tap and enter a number
of seconds for the wait. The typical setting for a wireless
modem is 3, and the typical setting for most normal modems
is 0.
178
Setting up and managing e-mail accounts
4. Tap the name of the account to edit, and then tap Edit.
To edit an account:
1. On the Account Setup screen, change any of the following:
– Account Name: Enter a descriptive name for this account, such as “My
Yahoo.”
– Mail Service: Tap the Mail Service pick list and select the provider to which
you are connecting. Select Other if your ISP is not listed.
– Protocol: Tap the Protocol pick list and select POP or IMAP. (Most mail
providers use the POP protocol.)
If the VersaMail application knows the protocol for the mail service you
selected, it displays the correct protocol.
2. Tap Next.
179
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
2. (Optional) Tap the Password box, and then enter a new password. The
Password box displays the word “Assigned” to indicate that a password has
been entered.
3. Press Function + Enter , or tap OK.
4. Tap Next.
2. (Optional) Enter the new or correct name of your incoming (POP) mail server,
such as pop.mail.yahoo.com.
If the VersaMail application knows the incoming mail server name based on the
mail service you selected, the correct server name is displayed.
3. (Optional) Enter the new or correct name of your outgoing (SMTP) mail server,
such as smtp.mail.yahoo.com.
180
Setting up and managing e-mail accounts
If the VersaMail application knows the outgoing mail server name based on the
mail service you selected, the correct server name is displayed.
4. Tap Next.
5. Do one of the following:
– To accept these mail options and begin using the VersaMail application, tap
Done. This takes you to the Inbox of the account you set up. See “Getting,
sending, and managing e-mail” later in this chapter to get and send e-mail.
– To edit additional mail options, tap Next. Continue with the next set of
procedures.
181
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
– To limit the maximum size of an incoming e-mail message, enter the size in
kilobytes (KB) for Maximum Message Size. The maximum size of an
incoming message is 5KB by default, but you can enter a smaller size.
2. Tap Next.
2. Tap Next.
182
Setting up and managing e-mail accounts
Adding a signature
If you want, you can add a signature to each e-mail message you send. For
example, you can enter your name and telephone number so that it appears on
each message you send.
To delete an account:
1. Press Function + Menu .
2. Select Accounts.
3. Select Account Setup.
183
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
4. Tap the name of the account you want to delete, and then tap Delete.
5. Tap Yes in the Delete Confirmation dialog box to delete the account and all
associated e-mail messages.
184
Setting up and managing e-mail accounts
To set up a service for a given e-mail account (different from the default service for your handheld):
1. From the Inbox of the account you want to switch, tap Get Mail.
2. Tap Details.
3. Tap the Always connect using check box. A pick list of available services
appears. The currently used connection is displayed by default.
4. Select the connection you want to switch to from the Service pick list.
5. Press Function + Enter (alternately, tap OK), and then press Function
+ Enter (or tap OK) again. If there is an existing service connection, it is
disconnected and the new connection is initiated. The VersaMail application
sends and checks for any new e-mail using the new connection.
185
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
When you exit the VersaMail application, the new service disconnects. When you
reopen the application, the e-mail account you selected (My Earthlink in this
example) continues to connect using the new connection (Earthlink GSM in this
example) until you either select a new service or deselect the Always connect using
check box. If you deselect the Always connect using check box, the e-mail account
(My Earthlink) connects using the default handheld service (My GPRS in this
example).
The Always connect using check box changes the connection service for the
selected e-mail account only. You must follow the preceding procedure for each
e-mail account whose connection you want to switch from the default connection
on your handheld.
186
Getting, sending, and managing e-mail
3. Press Command + the number of the account you want from the list.
Alternately, tap the name of the account.
4. Tap the folders pick list, and tap Inbox if the Inbox is not displayed.
TIP Alternately, you can press the VersaMail button repeatedly to scroll through
the accounts you have configured in the VersaMail application until you get to the
account you want.
TIP You can turn off the Get Mail dialog box in VersaMail Preferences. See
“Setting preferences for getting and deleting e-mail” later in this chapter.
3. (Optional) Tap Details and select options for retrieving unread e-mail,
attachments, using filters, auto-disconnect, maximum download size, and
default connection type for this account. Up to ten attachments may be
retrieved with a message. Tap OK.
187
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
Shows unread/
total messages
Envelope icons
Displays the time for
indicate whether a
messages received today
message or
and the date for all other
subject has been
messages
downloaded, and
whether there are
any attachments
188
Getting, sending, and managing e-mail
Reading e-mail
To read e-mail, tap the e-mail message in the Inbox or the folder where the message
is located.
Tap to read
If you chose to get messages by subjects only, tap the More button to view the
body of the e-mail message, plus any attachments. See “Getting e-mail by subject
or getting the entire message” earlier in this chapter.
If you chose to get entire messages, the body of the e-mail message is displayed.
However, if the downloaded message exceeds your maximum message size, only
a partial message is displayed. Tap the More button to view the entire message.
189
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
To read a message:
1. Press Up or Down on the navigator to scroll to the message you want to read.
2. Press Select to select the message, and then press Select again to open the
message.
3. After reading the message, press Select to close the message.
Available folders
2. Tap the check box for each column that you want to show.
NOTE If you select Date, the Date column displays the message time for any
messages received today—that is, any message received after 12:01 A.M.
Otherwise, the Date column shows the date the message was received.
3. Tap the Font letter to display information in a larger or smaller font size.
190
Getting, sending, and managing e-mail
2. Tap the icon to the left of the message, press Right on the navigator to open the
Message menu, press Down to move to the Move To option, and then press
Select to select this option.
191
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
Alternately, tap the icon to the left of the message, and then tap Move To from
the pop-up menu.
TIP You can also move a single e-mail message from within the body of the message
by pressing Command , tapping the folder icon, and selecting the destination
folder from the pick list. See “Using the command bar” later in this chapter for more
information on the command bar.
TIP To select a group of messages, drag the stylus to the left of the message
icons.
192
Getting, sending, and managing e-mail
193
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
– To create a new folder, tap New, and then enter the new folder name. For
IMAP accounts only, select the check box if you also want to create the folder
on the server. When finished, press Function + Enter , or tap OK.
– To rename a folder, tap the folder name from the list on the screen, tap
Rename, and then enter the new folder name. For IMAP accounts only, select
the check box if you also want to rename the folder on the server. When
finished, press Function + Enter , or tap OK.
194
Getting, sending, and managing e-mail
– To delete a folder, tap the folder name from the list on the screen, and then
tap Delete. For IMAP accounts only, select the check box if you also want
to delete the folder on the server, and then press Function + Enter , or
tap OK. For POP accounts, the folder will be deleted immediately and you
will not see a confirmation screen.
Delete confirmation
appears for IMAP
accounts only
2. Enter the recipient’s name using one of the methods described in the next
procedures.
NOTE When you address a message to several recipients, you do not see all the
recipients on the To list because the list is truncated on the To line. If you tap the To
field, a dialog box shows all recipients for the current message.
195
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
If you want to edit an e-mail address that is longer than the line provided in the
New Message screen, tap the To field and edit the address.
2. To send copies, tap cc: or bcc: and enter the recipient’s address.
Copies (cc:) allow recipients to see the addresses of the other recipients, but
addresses in the blind copies (bcc:) field are hidden from all other recipients.
TIP To automatically fill in the address as you type, see “Using Smart
Addressing to address a message” later in this chapter.
196
Getting, sending, and managing e-mail
3. On the Address Lookup screen, tap the address you want, and then tap Add.
197
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
3. Tap the Enable Smart Addressing check box if it is not selected. A checkmark
means it is turned on.
198
Getting, sending, and managing e-mail
2. Tap the area below the Subject line and enter the text of your e-mail.
To access the editing features available on the Edit menu, press Function +
Menu . The first character of each sentence is automatically capitalized for
you.
3. (Optional) Press Command + A (alternately, tap the Options menu and
select Add Attachments). See “Attaching files to e-mail” later in this chapter.
4. Tap one of the following to send the e-mail:
TIP You can also tap Save To Drafts from the Options menu (or press
Command + W) to save this message in the Drafts folder rather than
sending it.
Completing drafts
If you are composing an e-mail message and you exit the VersaMail application
before tapping Outbox, Send, or Cancel, the e-mail automatically moves to the
Drafts folder. To finish editing the e-mail, tap the folders pick list and select Drafts.
Select the e-mail you want to complete or edit, and tap Edit. You can also delete the
e-mail in the Drafts folder.
199
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
200
Getting, sending, and managing e-mail
Forwarding e-mail
You can quickly forward e-mail messages from any folder other than the Outbox
folder.
To forward e-mail:
1. Tap the folders pick list and select the folder that contains the e-mail.
2. Tap the e-mail message to display it.
3. Press Command + F.
Alternately, tap the Forward button.
Tap Forward
201
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
Replying to e-mail
You can reply to an e-mail as you are reading it, or start the reply when viewing
messages in the folders list view.
3. In the Reply Options dialog box, select options for replying to the sender only
or to all e-mail recipients, and for including original message text.
202
Getting, sending, and managing e-mail
TIP Alternately, you can tap the folders pick list, select the folder that contains
the e-mail, tap the envelope icon next to the message, and then tap Reply on
the pick list.
3. In the Reply Options dialog box, select options for replying to the sender only
or to all e-mail recipients, and for including original message text.
203
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
HTML (.html or Usually a web page or a formatted text file. By default, the
.htm) VersaMail application strips the formatting and shows only the
text of most HTML attachments. However, some browsers allow
other applications to pass them a file for viewing in full HTML.
If your browser supports this function, you can view HTML
attachments with all formatting intact. You do not need to do
anything different in the steps for downloading and viewing
attachments; the attachment is automatically opened in the
correct format for your handheld (text only or full HTML) based
on the applications you have installed.
Microsoft Word The formatting is stripped and shows the text of most Microsoft
(.doc) Word documents is shown.
Other application For other types of application files, your handheld may contain
files (such as a viewer that allows other applications to pass it a file for
graphics files)
viewing. For example, your handheld may contain an image
viewer that allows another application to pass it a JPEG or GIF
attachment for viewing. You do not need to do anything
different in the steps for downloading and viewing attachments;
if your handheld contains such a viewer, the attachment is
automatically opened. If your handheld does not contain such a
viewer, you cannot view the attachment.
PRC (.prc) This is a Palm OS® application that you can install and run on
your handheld.
PDB (.pdb) This is a file that works with specific Palm™ applications.
204
Getting, sending, and managing e-mail
Among the types of attachments you can receive are the following handheld
application files:
■ Address Book entries
■ Date Book appointments
■ To Do list items
■ Memos
NOTE The maximum message size that you can retrieve is 60KB for the body text
and 2MB total, including attachments. If the attachment is too large, it cannot be
downloaded to the handheld.
To view an attachment:
1. In the Inbox, tap the message with the attachment.
A paper clip icon appears on the message’s icon if the message has an
attachment that has been downloaded.
If you choose to get messages by subject only, you must tap More for each
downloaded message in order to view the body of the e-mail message plus any
attachments.
If the option Download Attachments is selected in the VersaMail Preferences,
any attachments that do not cause the message to exceed the maximum
message size are downloaded. Otherwise, you see a message showing that the
attachments were too large and asking if you would like to continue
downloading them.
For example, if the maximum message size is 5KB and you download a body of
2KB, then any attachment under 3KB is also downloaded, and any attachment
over 3KB is not. See “Downloading large attachments” later in this chapter.
205
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
If an attachment is not downloaded, the message will not show a paper clip icon
in the Inbox even though it was sent with an attachment.
2. Click the paper clip icon in the upper-right corner. If the attachment is not
downloaded, a paper clip icon will not appear even though the message was
sent with an attachment. You must download the attachment for the paper clip
icon to appear.
3. Tap the name of the attachment you want to view, and tap View.
4. When you have finished viewing the attachment, tap Done. This returns you to
the Attachments dialog box, where you can select another attachment to view if
you want to.
5. When you have finished viewing all attachments, tap Done on the Attachments
dialog box. This returns you to the Message screen.
206
Getting, sending, and managing e-mail
If the message plus attachments exceeds the maximum message size, the More
button appears on the Message screen. In the case of multiple attachments, if
some of the attachments were downloaded completely, you see both the paper clip
icon (indicating fully downloaded attachments) and the More button (indicating
incompletely downloaded attachments).
Tap More
3. (Optional) Tap Cancel to stop downloading and return to the Message screen.
When downloading is complete, the paper clip icon appears and the More button
is no longer displayed. Follow the procedure for viewing an attachment presented
earlier in this chapter.
207
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
To download multiple attachments whose total size exceeds the maximum message size:
1. Tap the paper clip icon.
3. (Optional) Tap Cancel to stop downloading and return to the Message screen.
When downloading is complete, the Attachments dialog box appears, showing all
downloaded messages. Follow the procedure for viewing an attachment presented
earlier in this chapter.
NOTE The maximum size message you can send is 60KB for the body text and 2MB
total, including attachments. The maximum number of attachments for any e-mail is
ten, regardless of the attachments’ total size.
208
Getting, sending, and managing e-mail
2. Tap the Type pick list and select the file type.
All files of the selected type appear in the Type box. For example, if you select
Appointments (vCal), tap Date Book to see a list of appointments from a
particular date that you can attach, or tap To Do to see To Do List tasks.
209
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
3. Tap the file that you want to attach, and then tap Add.
4. Repeat steps 4 and 5 to for each attachment you want to add, and then tap Done.
TIP To delete an attachment from an e-mail message, tap the attached file in
the Attachments box and then tap Delete.
Forwarding an attachment
You can include an attachments on any message you forward, up to the maximum
message size.
210
Getting, sending, and managing e-mail
Deleting messages
You can delete one or more e-mail messages from any folder. For example, you can
delete old messages in the Inbox or messages that you were working on in the
Drafts folder. When you delete a message, it is placed in the Trash folder. See
“Emptying the trash” later in this chapter.
To delete messages on the server when you empty the trash on your handheld, you
can select the Delete Msgs on Server setting in VersaMail Preferences. If you don’t
periodically empty the trash and delete messages on the server, any incoming e-
mail may “bounce” back to the sender. See “Setting preferences for getting and
deleting e-mail” later in this chapter.
Multiple Tap the bullet next to the icon of each message that you want
messages to delete.
A group of Drag the stylus along the left of the message icons. To select
adjacent another group, lift the stylus and select the next group of
messages messages.
3. Press Right on the navigator to move to and open the Message menu.
4. Press Down on the navigator to move to the Delete option, and then press Select
to delete the message.
TIP Alternately, you can tap the message icon next to a selected e-mail
message and then tap Delete, or press Function + Menu and then
select Delete.
211
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
6. (Optional) Tap Also delete message on server if you want to delete the message
from the server now.
The selected messages move to the Trash folder and are deleted from your
handheld when you empty the trash. If you set the preference to automatically
empty the trash, the messages are deleted when the trash is emptied. By default,
the trash auto-empties all deleted e-mail older than one week. See “Emptying
the trash” later in this chapter for more information.
IMPORTANT If you delete a message on the server, you cannot retrieve it and view it
again later.
2. Tap the Folder pick list and select the folder that contains the messages you
want to delete.
212
Getting, sending, and managing e-mail
3. Tap the Older than pick list, and then tap One Week, One Month, or Choose
Date.
If you tap Choose Date, you can select a date from the calendar.
4. Tap Delete.
5. (Optional) Tap Also delete message on server if you want to delete the message
from the server now.
213
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
2. (Optional) Tap Details to see how many messages are in the Trash, and whether
the messages are set to be deleted on the server.
3. If you want to delete messages from the handheld as well as from the server, tap
Both. A message asks if you want to update the server now.
To delete the message from only the handheld now, tap Handheld.
NOTE Many e-mail providers, such as Yahoo, have size restrictions for mail storage.
If your mailbox on the server becomes full, messages are returned to the senders.
214
Getting, sending, and managing e-mail
By default, Auto-Empty Mail from Trash is selected, and the time interval is set
at Older Than 1 Week.
3. Tap the pick list, and select how often you want the e-mail messages
automatically emptied from the trash.
– Immediately.
– Older Than 1 Day.
– Older Than 3 Days.
– Older Than 1 Week.
– Older Than 1 Month.
4. Press Function + Enter , or tap OK.
NOTE Because POP servers do not support the read or unread message feature, the
message is in bold or regular typeface for POP accounts on the handheld, but you
can’t connect with the server to change the message state.
215
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
TIP To mark multiple messages, tap the bullets next to the messages you
want, press Function + Menu and then select Mark Read or Mark
Unread.
4. Tap Handheld to mark the messages as read or unread on your handheld. Tap
Both to mark the messages on both the handheld and the server.
Tap OK to connect with the server and immediately mark the messages as read
or unread on the server. This action also processes any other pending actions on
the server, such as messages not yet deleted.
216
Getting, sending, and managing e-mail
Tap Cancel if you want the messages marked during the next HotSync
operation or the next time you connect to the server.
Read messages appear in plain text; unread messages appear in bold text.
2. Select preferences:
Get Enables you retrieve the subject only or the entire message.
Ask Every Time Displays a dialog box for choosing subjects only or entire
messages each time you retrieve e-mail. If deselected,
messages are retrieved according to the option you select in
the Get pick list.
217
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
A dialog box appears with the “From” address displayed. If a Display Name
exists for this Address Book entry, the Last name and First name fields show the
display name.
2. (Optional) If the Last name and First name fields are blank, enter the first and
last name associated with the “From” e-mail address.
3. Tap OK to add the e-mail address to the Address Book, and then tap OK in the
confirmation dialog box.
218
Synchronizing e-mail between the handheld and the desktop
You can also update an existing Address Book entry with a new e-mail address, or
create a second Address Book entry for a name that has an existing record. The
procedure is the same as for adding a new Address Book entry. If you tap Add to
Address Book from the body of an e-mail message and a record already exists for
the recipient name, you are prompted either to update the e-mail address for the
recipient or to create a new record for the recipient.
219
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
4. Click Change.
5. Select Synchronize Active Accounts.
Curly accesses POP servers through MAPI only, and accesses IMAP servers
through configuration in MultiMail
220
Synchronizing e-mail between the handheld and the desktop
2. (Optional) Select the check box Enable Informational Logging if you want the
HotSync log to record information, such as errors encountered, about the
conduit during a HotSync operation.
3. Select the account that you want to configure from the Accounts drop-down
list.
The tab with the account’s name and settings, such as MyMail Settings or Yahoo
Settings, is displayed.
4. Select the option Check this box to synchronize this mail account when you
perform a HotSync operation; otherwise, the account cannot be synchronized.
5. Under Connection Information, select the desktop e-mail application, such as
Microsoft Exchange 5.0 or later, Outlook Express, or Eudora, that you are
synchronizing the account with and specify any necessary settings.
221
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
TIP If your e-mail application is compatible with Extended MAPI, try Microsoft
Exchange 5.0 or later as a choice for the Mail Client option. If your e-mail
application is compatible with Simple MAPI (SMAPI), try Microsoft Outlook
Express as a choice for the Mail Client option. Although Netscape uses SMAPI,
Netscape is not supported.
Microsoft Select a MAPI profile to access the mail server. The conduit
Exchange 5.0 or displays any existing MAPI profiles in the list.
later
Microsoft Select the MAPI profile to access the mail server. The conduit
Outlook 97 or checks for any existing MAPI profiles and displays them in the
later list. Enter your password for Outlook. See “Configuring
Microsoft Outlook” later in this chapter for the changes you
need to make in Outlook.
Microsoft If you select Microsoft Outlook Express, enter the password for
Outlook Express your e-mail account. See “Configuring Microsoft Outlook
5.5 or later Express” later in this chapter for details.
Lotus Notes Enter your Lotus Notes ID and password. Click Browse if you
need to locate your Notes ID.
Eudora 5.0 or See “Configuring Eudora” later in this chapter for more
later information about the settings to make in Eudora.
222
Synchronizing e-mail between the handheld and the desktop
Other e-mail Select Microsoft Exchange 5.0 or later as a choice for the Mail
applications Client option if your e-mail application is compatible with
extended MAPI. If your e-mail application is compatible with
SMAPI, select Microsoft Outlook Express as a choice for the
Mail Client option.
223
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
In this case the conduit puts the message header, body, and
attachment 2—totaling 41KB—on the handheld. Attachment 1 is removed
because adding it to the message causes the message to exceed the
maximum.
– Synchronize unread messages only: Select whether to synchronize all
e-mail between your desktop and your handheld, or unread e-mail only. By
default, the check box is unselected, meaning that all e-mail will be
synchronized.
7. Select the folder synchronization you want:
– Select the Synchronize the Inbox check box to synchronize the Inbox during
the next HotSync operation.
– Select the Synchronize the Outbox check box to send any e-mail in the
handheld’s Outbox during the next HotSync operation.
8. Click Apply.
224
Synchronizing e-mail between the handheld and the desktop
NOTE For Windows XP, click Network and Internet Connections, and then click
Internet Options.
NOTE Make sure your username and password are set up correctly within Microsoft
Outlook.
NOTE Make sure your username and password are set up correctly within Outlook
Express.
225
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
NOTE For Windows XP, click Network and Internet Connections, and then click
Internet Options.
TIP You can also make Outlook Express the default e-mail handler within the e-mail
application. From the Tools menu, select Options. Click the General tab, and then click
Make Default.
Configuring Eudora
If you are using Eudora as your e-mail application, you must set up MAPI in
Eudora.
226
Synchronizing e-mail between the handheld and the desktop
When you receive a message with an attachment on your handheld, the file is
converted to the DataViz format on the handheld when you perform a HotSync
operation. You can then read and edit the file in Documents To Go on the
handheld.
In the Palm VersaMail HotSync Conduit, you can turn off DataViz Documents To
Go plug-ins or select other plug-ins.
Documents To Go
plug-ins are configured
automatically
5. To deselect a plug-in, select Not Selected from the drop-down list. To select a
plug-in, select Selected from the drop-down list.
6. Click OK.
227
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
Synchronizing an account
To synchronize accounts, you must set the HotSync action for the VersaMail
application in the HotSync Manager. You can, however, exclude e-mail accounts
from a HotSync operation.
TIP If you don’t want an account synchronized, deselect the check box Select this
check box to synchronize this e-mail account when you perform a HotSync operation.
4. Click Change.
228
Going beyond the basics
2. If you want only unread mail to be downloaded to your handheld, make sure
Get unread mail ONLY is selected. If you don’t choose this option and you tap
Get & Send, all e-mail in your Inbox is downloaded.
3. Tap More.
229
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
4. If you want to limit the maximum size of an incoming e-mail message, tap the
maximum size field and enter the size in kilobytes.
5. Tap the check box to delete messages on the server when they are deleted in
MultiMail Deluxe.
If you are selecting this option for an account you created, such as a Yahoo or
Earthlink account, the messages are deleted the next time you access your
Yahoo account on the web.
6. Tap OK.
7. Tap Finish.
8. Tap Done.
230
Going beyond the basics
folder. The filter statement, which is displayed in the Filter Editor, is shown in the
following figure.
To create a filter:
1. Press Function + Menu .
2. Select Options, and then select Filters.
3. Tap New.
4. Enter a short description of the filter in the Name field.
5. Use the If the pick lists to create criteria for the filter.
The three pick lists and the edit line combine to create a statement that identifies
the type of e-mail and where you want the e-mail stored. For example, a filter
might read, “If the [Subject] [Contains] sales meeting, Then get mail and move
to [Sales].” When you use this filter to sort incoming e-mail, any e-mail
containing sales meetings in the subject line is filed in the Sales folder.
To pick list Select the message header field with the information
contained in the edit line: To, From, Subject, cc, Date, Size.
For example, you might select Date to download only
messages that are less than a certain number of days old.
Contains pick Select a filter action: Contains, Starts with, Does NOT
list Contain.
231
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
Edit line Enter the text that must be found in the header field. For
example, if you want to sort e-mail with the subject Sales,
enter “Sales.” If you enter more than one criteria, separate
each with a comma, for example—Sales, New York.
Then get mail Select the folder or mailbox into which you want your
and move to filtered e-mail to go. You can also create a new folder for
pick list
storing the incoming e-mail. Tap Edit Folders, and then
create a new folder or delete or rename existing ones.
Selected filters execute in the order in which they appear on the list. Move filters
up and down the list to ensure that they execute in the correct order.
NOTE Filters created on the handheld also apply to e-mail synchronization. See
“Synchronizing an account” earlier in this chapter for more information.
232
Going beyond the basics
The Filters dialog box appears with the filters you created.
3. Tap the pick list in the upper-left corner, and select Connected or Synchronize.
IMPORTANT If you deselect a filter listed under Connected, be sure that the filter
is deselected also under Synchronize.
233
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
4. Tap the Account pick list, and then tap Edit Accounts.
5. Tap the name of the account whose settings you want to manage, and then tap
OK.
234
Going beyond the basics
2. Tap the Password box, and enter a new password in the Password Entry dialog
box.
3. Press Function + Enter , or tap OK.
235
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
To set a default service for this account (different from the default service for your handheld):
1. In the Server Settings screen, tap the Always Connect Using check box.
2. Tap the connection type you want from the Services pick list.
NOTE Select this option only if you want a given e-mail account to use a
different service from the default service you set for your handheld. For
example, you may have selected a default service that uses the built-in GPRS
radio on your handheld to make a network connection. However, for your
Earthlink account, you may want to switch to the Earthlink service, which uses
dial-up GSM to make a network connection. To do this, tap this check box, then
select Earthlink from the Services pick list. Leave this box deselected if you
want to use your default handheld service for this e-mail account.
236
Going beyond the basics
237
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
3. The incoming mail options are different depending on the connection type you
selected and the server protocol—POP or IMAP.
.
Leave mail on Leaves e-mail that you receive on the handheld on the server
server (POP only) also.
Get unread mail Retrieves unread e-mail only. To get all e-mail and not just
ONLY unread e-mail, deselect Get unread mail ONLY.
Maximum Shows the maximum message size that you can receive.
Message Size
Use APOP (POP Encrypts your username and password when traveling over
only) the network. Some services require APOP to work properly,
while others do not work properly if APOP is used. If you
aren’t sure if your ISP or web e-mail provider supports
APOP, check with your e-mail provider. See “Adding APOP
to an account” later in this chapter.
Port Number Defaults to 110 for POP and 143 for IMAP servers
respectively. If you are not sure about the correct port
number, check with your mail server administrator.
238
Going beyond the basics
Deleted Mail Stores deleted e-mail in the folder you specify on the server.
(IMAP only) This field is case sensitive, so spell the folder name exactly as
it is on the server. For example, if your Deleted Mail folder is
called Trash on the server, you must enter Trash in this space.
Sent Mail (IMAP Shows the name of your Sent Mail folder on the server. This
only) field is case sensitive, and the folder name should be spelled
exactly as it is on the server.
239
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
Port Number The default is 25, the port number most SMTP servers use. If
you are not sure about the correct port number, check with
your mail server administrator.
My server requires Select this option if the outgoing server (SMTP) requires
authentication authentication. Check with your system administrator
(ESMTP)
before selecting this option. See “Adding ESMTP to an
account” later in this chapter.
240
Going beyond the basics
NOTE APOP works only with accounts that use the POP protocol.
5. Tap the name of the account you want to change, and then tap OK.
6. In the Server Settings screen, tap Details.
241
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
242
Going beyond the basics
5. Tap the name of the account you want to change, and then tap OK.
6. In the Server Settings screen, tap Details.
7. Tap the Options pick list and select Advanced Outgoing.
243
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
TIP You can also tap commands for copying and pasting in the edit menu (press
Function + Menu , and then select Edit) in many handheld applications.
View Options
244
Going beyond the basics
View Options
See “Using menu commands” in Chapter 3 for more information on the command
bar.
245
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
To switch between short header and full header view, tap the header icon in the
upper-right corner of the message screen.
NOTE If you don’t select this option, HotSync operations are faster.
246
Going beyond the basics
NOTE You can synchronize folders whose names are up to 16 characters in length.
You can synchronize up to 11 custom folders you create, in addition to the default
folders Inbox, Outbox, Drafts, Sent, and Trash.
247
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
Right No function.
248
Going beyond the basics
Left No function.
Compose N/A Up/Down In To, cc, bcc, and Subject fields: Tabs
New Message to the next/previous field.
In message body text: Scrolls the text
viewed on the text list.
Select No function.
When you return from viewing a message to the list view (Inbox or other folder),
the message you were viewing may or may not be selected in the list, according on
the following:
■ If you pressed Select to view the message, the message will be highlighted on
the list on when you return to the list view
■ If you used the stylus or pressed Right or Left to view the message, the message
will not be highlighted when you return to the list view. If you press Select, the
first message in the list will be selected.
249
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
The following sample procedure shows how to use the navigator to read and
delete a message.
ShortCut Feature
A Add Attachment
C Copy
D Delete
E Empty Trash
F Forward Message
H Mark Read
I Mark Unread
K Keyboard
L Address Lookup
M Get Message
250
Going beyond the basics
ShortCut Feature
O Reply to Message
P Paste
Q Go to Bottom
R Preferences ...
S Select All
T Go to Top
U Undo
V Move To …
W Save to Draft
X Cut
Y Send
Z Deselect All
251
Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software
252
CHAPTER 18
Palm™ WAP Browser enables you to quickly and easily browse the Internet
by using specially formatted WAP (Wireless Application Protocol) sites.
Use Palm WAP Browser to do the following:
■ Access specially formatted WAP (Wireless Application Protocol) sites.
■ Sign up with a provider to receive Push messages automatically to inform you
of important events, such as changes in stock prices.
■ Bookmark special WAP sites so that you can easily return to them.
■ Make confidential transactions using encrypted keys.
■ Store and manage certificates.
IMPORTANT Whenever you use the wireless features of your handheld, please
observe the guidelines or prohibitions on the use of wireless devices in your current
location. For example, when you are on an airplane, do not turn on your radio at
times when government or airline regulations prohibit the use of cellular phones.
You can, of course, use all other applications of your handheld in accordance with
airline regulations for electronic devices.
253
Chapter 18 Using Palm™ WAP Browser
NOTE The appearance of the Welcome screen may differ depending on the
wireless service provider you are using.
NOTE Palm WAP Browser does not open the same web sites as a standard web
browser. Standard web sites are formatted using HTML (Hypertext Markup
Language), and the URLs usually begin with www–for example, www.palm.com.
254
Browsing a WAP site
3. Tap Open.
3. Select a URL from the history pick list and tap Open.
255
Chapter 18 Using Palm™ WAP Browser
■ Signal strength indicator: Shows the signal strength of the connection. If the
signal strength indicator shows only one or two bars, the download could take
longer or fail. Move to an area where you have a strong signal.
When the WAP site is fully downloaded on the handheld, the title bar changes to
display the name of the WAP site and the following navigation icons:
■ Back: Returns to the previous page.
■ Downloads current page from the source. If you are using cache
Reload:
memory, the current page that is saved in cache memory is not used.
■ Open URL, Bookmarks, and Home: Provide the same function as on the
Welcome screen (see “Opening Palm WAP Browser” earlier in this chapter).
Once you have finished with the secure site, the Palm WAP Browser will
automatically changes back to the default WAP gateway.
256
Using bookmarks
If the Palm WAP Browser is connected to a gateway using the optional security
layer WTLS, a small padlock is displayed in the title area. Tapping the Padlock icon
opens the Connection Information dialog box describing the WAP gateway
address and WAP stack configuration.
If you have a secure connection using a WAP gateway server certificate, tapping
the View certificate button displays certificate information.
Using bookmarks
Bookmarks allow you to manage a list of your favorite WAP sites. You can easily
access your bookmarks by tapping the Bookmark icon in the title bar.
257
Chapter 18 Using Palm™ WAP Browser
Adding a bookmark
You can add a WAP site to the Bookmarks list in two ways:
■ Add the current WAP page using the Go menu.
■ Enter the information in the Edit Bookmarks dialog box.
3. Tap New.
Tap New
258
Using bookmarks
4. Enter the bookmark name and URL, and then tap Done.
Enter Bookmark
name and URL
Tap Done
Tap a bookmark
Editing a bookmark
You can edit an existing bookmark using the Edit Bookmarks dialog box.
To edit a bookmark:
1. Tap the Bookmark icon .
2. Tap Edit Bookmarks.
259
Chapter 18 Using Palm™ WAP Browser
Tap Edit
4. Edit the bookmark name and URL, and then tap OK.
Tap OK
Deleting a bookmark
You can delete sites from your bookmarks list using the Edit Bookmarks dialog
box.
To delete a bookmark:
1. Tap the Bookmark icon .
2. Tap Edit Bookmarks.
3. Tap the bookmark you want to delete.
Tap bookmark
Tap Delete
4. Tap Delete.
5. In the Confirmation dialog box, tap OK.
260
Using your Push Inbox
Time of arrival
Extract from the messages
Priority of the message
261
Chapter 18 Using Palm™ WAP Browser
Changing gateways
When you connect to the Internet, you normally connect through the default WAP
gateway. Gateways are servers used to access WAP sites.
NOTE Generally, the gateway is automatically set by your wireless service provider
and it may be hidden or locked. Changing this setting can disable your Palm WAP
Browser’s ability to access sites, so please exercise caution if you alter this setting.
262
Setting advanced options
You can check or change the gateway settings from the Gateway dialog box. To
access the Gateway dialog box, tap Gateway Settings on the Options menu.
Tap Gateway
Settings
263
Chapter 18 Using Palm™ WAP Browser
When viewing a page, you can update the current page by tapping the Reload icon.
A new page is downloaded from the WAP site.
You can also clear cache memory so that all stored pages are deleted by tapping
the Clear Cache button on the Advanced dialog box.
NOTE Changing the APN can disrupt your access to the Internet. Contact your
wireless service provider for more information.
264
Setting advanced options
Selecting Mode
NOTE Changing the mode can disrupt your access to the Internet. The mode should
not be changed unless you receive specific instructions from your wireless service
provider.
The Mode pick list on the Advanced dialog box allows you to set the WAP stack
configuration. There are two standard modes and two secure modes:
Standard modes
■ Connectionless (CL-WSP: Connectionless - Wireless Session Protocol)
■ Connection Oriented (CO-WSP: Connection Oriented - Wireless Session
Protocol)
Secure modes
■ WTLS Connectionless (CL-WTLS-WSP: Connectionless - Wireless Transport
Layer Security - Wireless Session Protocol)
■ WTLS Conn. Oriented (CO-WTLS-WSP: Connection Oriented - Wireless
Transport Layer Security - Wireless Session Protocol)
Each mode has a port number associated with it:
■ Connectionless - 9200
■ Connection Oriented - 9201
■ WTLS Connectionless - 9202
■ WTLS Conn. Oriented - 9203
Once the WAP stack configuration for a WAP gateway is set, this parameter
should not be changed unless you want to use another WAP gateway (see “Using
the security features” earlier in this chapter).
265
Chapter 18 Using Palm™ WAP Browser
IMPORTANT Key generation can take up to an hour. During this time, your handheld
appears to be completely frozen and you are not able to use your handheld.
You can create a password and signature key pair by opening the Generate Keys
dialog box from the Options menu. You select which kind of key pair you want to
generate: password or signature.
If this is the first time that you have generated the selected type of key pair, you
must enter a password or signature to protect access to and usage of the keys. If
you have already generated this type of key pair, you must enter the
corresponding password or signature to continue the key generation.
266
Using the security features
2. Tap Continue.
Tap Continue
267
Chapter 18 Using Palm™ WAP Browser
If you have already created a password key pair, enter the password you have
already created. You can use any characters to set the password or signature–
for example, small and capital letters, numbers, or symbols.
Tap OK
A Generating Key Pair dialog box appears, informing you that it may take an
hour to generate the key pair. When the key pair has been generated, a
confirmation dialog box appears.
5. Tap OK.
NOTE Generating a password key pair and generating a signature key pair are
similar. To generate a signature key pair, follow the steps for creating a password key
pair, and select Signature key pair in step 4.
268
Using the security features
Tap OK
Tap OK
269
Chapter 18 Using Palm™ WAP Browser
5. Verify the new password by entering the password again, and then tap OK.
Tap OK
NOTE Changing a password and changing a signature are similar. To change your
signature, follow the steps for changing your password, and select Authentification
signature in step 3.
270
Using the security features
3. If you have several key pairs, a list of certificates is displayed and you can tap
the appropriate certificate.
Tap certificate
5. Tap OK.
NOTE Viewing a password and changing a signature key pair are similar. To view
your signature public key, follow the steps for viewing your password public key, and
select Signature key pair in step 2.
Storing certificates
Palm WAP Browser supports both CA or root certificates and user/server
certificates. Certificates are stored securely in the WIM, where you can view or
delete them.
You can download a certificate from a WAP page by tapping the link to the
certificate. Once the CA has approved your request for a certificate, the certificate
is available for downloading.
271
Chapter 18 Using Palm™ WAP Browser
To store a certificate:
1. Tap the certificate download link.
The certificate download link varies depending on the WAP site.
Tap link
2. Tap Save.
Tap Save
Enter your
password
Tap OK
4. If you are storing a user certificate, you can enter a friendly name and tap OK.
272
Using the security features
The name is used for the certificate list when you are viewing your certificates.
Make the name clear so that you can recognize the certificate. The friendly name
is optional.
Tap OK
5. Tap OK.
Viewing certificates
You can view your stored certificates by opening the Certificates dialog box from
the Options menu.
Tap Certificates
Tap on a
certificate
273
Chapter 18 Using Palm™ WAP Browser
Go menu
Options menu
274
CHAPTER 19
World Clock enables you to view the current time and date in multiple
locations and to set an alarm. Use World Clock to do the following:
■ View the current time and date in three locations.
■ Open a preferences screen where you can set the time and date for all the
applications on your handheld.
■ Set an alarm.
■ Set Daylight Saving options.
275
Chapter 19 Using World Clock
The following procedures show you how to set the Location and Date & Time from
within World Clock. See “Date and Time preferences” in Chapter 21 for details on
setting these preferences.
Primary location
pick list
Tap
arrows
to
select
year
Tap to
select
month
276
Setting the primary location
Primary
location
pick list
2. Select the location you want to use as the new primary location.
If the new location is in another time zone, World Clock automatically updates the
date and time in all the applications on your handheld.
277
Chapter 19 Using World Clock
Secondary
location
pick list
2. Select the location you want to use as the new secondary location.
If an appropriate location does not appear in the list, see the next section “Adding
a location” to create a new location.
Adding a location
If an appropriate location does not appear in the Location pick list, you can add a
new location to the list, and if necessary adjust the time zone and Daylight Saving
settings. If you activate the Daylight Saving options, the time change automatically
occurs at 1:00 AM on the selected start and end dates.
To add a location:
1. Tap the Location pick list.
2. Select Edit List.
3. Tap Add.
4. Select a location that is in the same time zone as the city you want to add.
5. Press Function + Enter , or tap OK.
6. (Optional) Tap the Name field and modify the Location name.
278
Adding a location
7. (Optional) Tap the Time Zone box and select a time zone.
9. Tap the End box and repeat steps 3 through 8 to select when daylight saving
ends.
10. Press Function + Enter , or tap OK.
279
Chapter 19 Using World Clock
Modifying a Location
If you add a location and later realize you did not use the correct settings, you can
modify the location.
To modify a Location:
1. Tap a Location pick list.
2. Select Edit List.
3. Select the location you want to modify.
4. Tap Edit.
5. Adjust the settings. See “Adding a location” earlier in this chapter for details.
6. Press Function + Enter , or tap OK.
Removing a location
If you no longer need a location that appears on the Location list, you can remove
it from the list. You cannot remove a location that is currently assigned to the
primary location.
To remove a Location:
1. Tap a Location pick list.
2. Select Edit List.
3. Select the location you want to remove.
4. Tap Remove.
5. Press Function + Enter , or tap OK to confirm deletion.
280
Setting an alarm
Setting an alarm
In addition to setting and displaying the Date & Time, World Clock also provides
a convenient travel alarm feature. You can set an alarm to sound during the next
24-hour period.
To set an alarm:
1. Tap the box next to the Alarm icon to open the Set Alarm dialog box.
281
Chapter 19 Using World Clock
Options menu
Display Options Opens a dialog box where you can choose which information
appears on the World Clock screen.
Show Multiple Locations. Activates the secondary location
displays. When it is selected, the secondary locations appear
below the primary location.
Show Date. Activates the date display. When it is selected, the
date appears below the time for each location.
Alarm Sound. Sets the sound of the alarm. The choices are Alarm,
Preferences Bumble Bee, Reveille, Sonata, Wake Up, and Warbler.
Volume.Defines how loud the alarm sounds. The choices are
Low, Medium, and High.
282
CHAPTER 20
2. Select Setup.
3. Click the General tab and select one of the following options:
283
Chapter 20 Performing HotSync® Operations
If you’re not sure which option to use, keep the default setting: Always
available.
4. If you are using a serial cradle/cable, click the Local tab to display the settings
for the connection between your computer and the handheld cradle/cable, and
adjust the following options as needed.
If you are using the USB cradle/cable, you do not need to use the settings on the
Local tab for a direct HotSync operation.
5. Click the Modem tab to display the modem settings and adjust the options as
needed. See “Conducting HotSync operations using an attached modem” later
in this chapter for more information.
6. If you are attached to a network, click the Network tab to display the network
settings and adjust the options as needed. For more information, see
“Conducting network HotSync operations” later in this chapter.
7. Click OK.
284
Customizing HotSync application settings
HotSync Enabled/ Activates the HotSync software and prepares your computer
Disabled to synchronize with your handheld. By default, the transport
monitor is enabled whenever you start your computer.
Enable HotSync Activates the transport monitor automatically each time you
software at start your computer. If this option is not selected, you must
system startup
open HotSync Manager and select the Enabled option before
you can perform a HotSync operation.
Show more detail Includes more troubleshooting information in the log that is
in HotSync Log generated when you perform a HotSync operation.
3. Close the HotSync Software Setup window.
285
Chapter 20 Performing HotSync® Operations
6. Click OK.
7. Click Done to activate your settings.
286
Performing cradle/cable HotSync operations
6. For each application, click the direction in which you want to write data, or click
Do Nothing to skip data transfer for an application.
Changing the HotSync setting from the default affects only the next HotSync
operation. Thereafter, the HotSync Actions revert to their default settings. To
use a new setting on an ongoing basis, click Make Default. Thereafter, whatever
you selected as the default setting is used for HotSync operations.
7. Click OK.
8. Close the Conduit Settings window.
287
Chapter 20 Performing HotSync® Operations
If you are a system administrator preparing several handhelds for a group of users,
you may want to create a user profile. See “Using File Link” later in this chapter
before performing the following steps.
IMPORTANT You must perform your first HotSync operation with a local, direct
connection, or with infrared communication, rather than using a modem or network.
The following steps assume that you have already installed Palm Desktop
software. If you have not installed this software, see the Getting Started installation
guide for instructions.
2. If the HotSync Manager is not running, start it: On the Windows desktop, click
Start, and then choose Programs. Navigate to the Palm Desktop software
program group and choose HotSync Manager. Alternatively, you can start the
Palm Desktop software, which automatically opens the HotSync Manager.
288
Performing cradle/cable HotSync operations
IMPORTANT The first time you perform a HotSync operation, you must enter a
username in the New User dialog box and click OK. Every handheld should have
a unique name. To prevent loss of a user’s records, never try to synchronize more
than one handheld to the same username.
4. Wait for a message on your handheld indicating that the process is complete.
After the HotSync process is complete, you can remove your handheld from the
cradle/cable. Gently tilt your handheld forward in the cradle, and then lift it up
to remove it.
289
Chapter 20 Performing HotSync® Operations
Jane Garcia as your username, a folder called Jane Garcia is created in the Users
folder.
IMPORTANT You must perform your first HotSync operation with a local, direct
connection, or with infrared communication.
The following steps assume that you have already installed Palm Desktop
software. See the Getting Started installation guide if you have not installed this
software.
290
Performing cradle/cable HotSync operations
The HotSync Progress dialog box appears, followed by the Select User dialog
box.
291
Chapter 20 Performing HotSync® Operations
4. In the Select User dialog box, select the username you entered when you
installed the Palm Desktop software, and click OK.
5. Wait for a message on your handheld indicating that the process is complete.
After the HotSync process is complete, you can remove your handheld from the
cradle/cable. Gently tilt your handheld forward in the cradle, and then lift it up
to remove it.
292
Conducting IR HotSync operations
See the documentation for your operating system for instructions on finding the
simulated port. This information is usually located in the Control Panel.
– Click OK.
NOTE If your cradle/cable is connected to a USB port, you can continue using it while
HotSync Manager is configured for infrared communication. If your cradle/cable is
connected to a serial port, you cannot use your HotSync cradle/cable again until you
reconfigure the HotSync Manager to communicate with the port defined for cradle/
cable synchronization.
293
Chapter 20 Performing HotSync® Operations
294
Conducting IR HotSync operations
295
Chapter 20 Performing HotSync® Operations
The first HotSync operation must be performed using a local, direct connection, or
with infrared communication. After that, you can perform a HotSync operation using
an attached modem.
To perform a HotSync operation using your attached modem you need the
following:
■ A modem connected to your computer.
■ Palm Desktop software configured for use with the modem.
■ A modem connected to your handheld.
■ A configuration for the kind of modem connection you want to make.
See “Connection preferences” in Chapter 21 for more information.
296
Conducting HotSync operations using an attached modem
Serial Port Identifies the port for the modem. If you are unsure of the port
assignment, look at the Modem Properties in the Windows
Control Panel.
Setup String Identifies the setup string for your particular modem. Not all
modems require a setup string. Refer to your modem manual
and enter the setup string if recommended by the manufacturer.
4. Click OK.
NOTE Make sure your computer is disconnected from all online services, such
as CompuServe and America Online (AOL). This helps to avoid conflicts with
the serial port. In addition, your computer must be on, and it should not be in
sleep mode when receiving a call from a remote handheld.
297
Chapter 20 Performing HotSync® Operations
5. Select the On check box of the modem connection you’re using, and then click
Settings.
6. In the Settings dialog box, select Modem as the connection type, if it is not
already selected. This step is not necessary for internal modems.
7. Adjust the following options as needed.
8. Click OK.
9. Close the HotSync Software Setup window.
298
Conducting HotSync operations using an attached modem
4. Tap the pick list below the icon and select a modem configuration.
Select a modem
configuration
Tap here
TIP You can enter a comma in the field to introduce a “pause” in the dialing
sequence. Each comma equals a two-second pause.
9. If the phone line you’re using for the handheld has call waiting, select the
Disable call waiting check box to avoid an interruption during the modem
HotSync operation.
10. If you want to use a calling card to place the call, select the check box and enter
the calling card number.
11. Tap OK.
299
Chapter 20 Performing HotSync® Operations
300
Conducting network HotSync operations
301
Chapter 20 Performing HotSync® Operations
4. Click the Network tab and make sure your user name has a checkmark next to
it. If the checkmark is not there, click the check box next to your user name.
5. Click OK.
6. Put your handheld in the cradle/cable, and perform a HotSync operation.
The HotSync operation records network information about your computer on
your handheld. With this information, your handheld can locate your computer
when you perform a HotSync operation over the network.
5. Tap OK.
302
Conducting network HotSync operations
Tap here
Tap here
303
Chapter 20 Performing HotSync® Operations
NOTE The File Link feature is not available in Palm Desktop software for Mac.
304
Creating a user profile
NOTE The handhelds that are synchronized with a user profile must be either new
ones that have never been synchronized or handhelds that have had their user names
and data removed by a hard reset.
6. Repeat steps 3 through 5 for each profile that you want to create, and then click
OK to return to Palm Desktop software.
305
Chapter 20 Performing HotSync® Operations
7. Select the profile from the User list, and create the data for the profile (for
example, a company phone list).
306
Creating a user profile
4. Select the profile you want to load on the handheld, and click OK.
The next time you perform a HotSync operation, Palm Desktop software prompts
you to assign a username to the handheld.
307
Chapter 20 Performing HotSync® Operations
308
CHAPTER 21
The Preferences screens enable you to customize the configuration options on your
handheld, including the following:
Date and Time Set the date, time, time zone, and Daylight Saving switch.
Formats Set the country default and the formats for dates, times,
calendar, and numbers.
Mobile The Mobile Panel allows you to configure many of the wireless
settings for the applications sharing configuration settings.
309
Chapter 21 Setting Preferences for Your Handheld
Viewing Preferences
To open the Preferences screens:
1. Press Home .
2. Tap the Preferences icon .
3. Tap the pick list in the upper-right corner of the screen.
4. Select the Preferences screen you want to view.
Buttons preferences
The Buttons Preferences screen enables you to associate different applications with
the buttons on the front of the handheld.
Any changes you make in the Buttons Preferences screen become effective
immediately; you do not have to change to a different screen or application.
If you assign a different application to a button, you can still access the original
application using the Applications Launcher.
Tap arrow to
show pick list
310
Connection preferences
Connection preferences
IMPORTANT The connections preferences may have been set by your wireless
service provider. Check with your provider before changing the preset settings.
The Connection Preferences screen enables you to define the settings used to
connect your handheld to other devices. The screen displays a list of available
configurations that are ready to be further defined; the list varies depending on the
kind of software you’ve added to your handheld.
You can also create custom configurations, which include the following:
311
Chapter 21 Setting Preferences for Your Handheld
IMPORTANT Your wireless service provider may have set your GPRS connection
settings. Different settings may affect your service. Contact your wireless service
provider before using different settings.
Tap Details
312
Connection preferences
3. Adjust settings.
Access Point Opens a dialog box that allows you to change the address on the
Name GPRS network in which data is routed through to outside
networks–for example, a specific gateway to the Internet or a
specific WAP gateway.
Quality of Opens up a dialog box that allows you to choose between using
Service the network default settings for quality service or customizing
individual settings.
Header Sets whether the GPRS data headers are compressed or not.
Compression Compressing before transmission aids in increasing
transmission speed.
313
Chapter 21 Setting Preferences for Your Handheld
Precedence Changes the requested priority that your data receives in times
of network congestion. A higher priority results in privileged
handling of your data by the network.
Delay Sets the requested maximum time it takes for your data to travel
through the network. Best Effort sets all data to be handled in a
first in, first out manner.
Reliability Sets the requested level of acceptable data loss and timeliness of
data delivery that the network provides for data from the
device.
■ Class 1 is for non-time, error-sensitive applications that
cannot cope with data loss.
■ Class 2 is for non-time, error-sensitive applications that can
cope with infrequent data loss.
■ Class 3 is for non-time, error-sensitive applications that can
cope with data loss and some interruption.
■ Class 4 is for time and error-sensitive applications that can
cope with data loss.
■ Class 5 is for time, non-error-sensitive applications that can
cope with data loss.
Peak Sets the maximum rate of data sent through the network per
second.
Mean Sets the requested maximum rate of data sent through the
network averaged over all of the data transmitted.
314
Connection preferences
IMPORTANT Your wireless service provider may have set your GSM connection
settings. Changing the settings may affect your service. Contact your wireless service
provider before making changes to the settings.
Tap Details
315
Chapter 21 Setting Preferences for Your Handheld
3. Tap the pick lists, select the settings, and then tap OK.
Speed Sets the modem rate and protocol used for the connection.
Autobauding automatically negotiates the best modem rate and
protocol at the beginning of the connection.
IR to PC connection
The following example shows you how to edit the IR to PC/Handheld connection
to adjust the communication speed; you can similarly edit other connections or
settings or create a custom connection. You can use the IR to PC/Handheld
connection to perform a remote IR HotSync operation. To accomplish the HotSync
operation, your handheld sends data through its IR port to an IR port in your
desktop computer, to synchronize with your Desktop application.
2. Tap Details.
316
Date and Time preferences
Tap
Details
3. Tap the Speed pick list and select the appropriate speed.
4. Enter the initialization string supplied by the documentation for the modem
attached to your mobile phone, if necessary.
5. Press Function + Enter , or tap OK.
After you create the configuration, you need to set up the HotSync Manager of
your Desktop application and the HotSync application of your handheld to
perform a modem HotSync operation.
Tap arrows to
select year
3. Select a month.
4. Tap the current date.
317
Chapter 21 Setting Preferences for Your Handheld
Digitizer preferences
The Digitizer Preferences screen opens the digitizer calibration screen. This is the
same screen that appears when you start your handheld for the first time.
You can recalibrate your screen after a hard reset, or if your digitizer drifts.
318
Formats preferences
Formats preferences
Use the Formats Preferences screen to set the country default and the display
format of the dates, times, and numbers on your handheld.
Country default
The country default sets date, time, week start day, and number conventions based
on geographic regions where you might use your handheld. For example, in the
United Kingdom, time often is expressed using a 24-hour clock. In the United
States, on the other hand, time is expressed using a 12-hour clock with an AM or
PM suffix.
All your handheld applications use the Country default settings. You can,
however, customize your own preferences as described in “Time, date, week start,
and numbers formats” later in this chapter.
319
Chapter 21 Setting Preferences for Your Handheld
General preferences
The General Preferences screen enables you to set the auto shutoff interval, alarm
options, sounds for your handheld, and the Beam Receive feature.
Auto-off delay
Your handheld has an automatic shutoff feature that activates after a period of
inactivity. This feature turns off the power and backlight but leaves the radio on.
This feature helps conserve battery power in case you forget to turn off your
handheld.
If you find that your handheld shuts itself off before you finish reviewing the
information on the screen, you should increase the time setting of the automatic
shutoff feature.
Cradle settings
You can choose to leave your handheld on when it is in the cradle during a
HotSync operation, or when you are recharging the battery, so you can continue to
view your data.
320
General preferences
IMPORTANT When you turn off the System Sounds, you also turn off the “chime”
tones associated with the HotSync operation.
2. Tap the Alarm Sound pick list and select the sound level.
3. Tap the Game Sound pick list and select the sound level.
The Game Sound setting works only with games that are programmed to
respond to this setting. Older games typically do not respond to this setting.
Beam Receive
You can choose to turn off the Beam Receive feature. This prohibits anyone from
beaming information to your handheld. It also results in a slight saving of battery
power.
321
Chapter 21 Setting Preferences for Your Handheld
Keyboard Preferences
The Keyboard Preferences screen enables you to customize the keyboard. You can
set how each key responds when pressed or held. You can also remap the character
or function of the key.
Any changes you make in the Keyboard Preferences screen become effective
immediately; you do not have to change to a different screen or application.
322
Keyboard Preferences
Remapping keys
Keys can be remapped from their default function to any of the keys or buttons
available on the handheld, including the Function keys.
To remap a key:
1. Tap Remap keys.
2. Tap a key.
Tap a key
3. Tap Remap.
You can chose to remap the key and the Function + key combination.
Mapping function
Tap to remap key
Tap to remap Function + key combination
4. Tap Save.
Tap character
323
Chapter 21 Setting Preferences for Your Handheld
Mobile preferences
The Mobile Preferences screen allows you to view and configure many of the
wireless settings for the applications sharing configuration settings. You can also
turn the mobile radio on and off.
Call waiting lets you accept an incoming call when you have a currently active call.
You are notified of the incoming call by a sound and a dialog box.
324
Mobile preferences
2. Tap the Enable call waiting check box to select or deselect it.
325
Chapter 21 Setting Preferences for Your Handheld
326
Mobile preferences
Tap Voice
Not If the mobile radio is out of range, diverts call to phone number.
Reachable
327
Chapter 21 Setting Preferences for Your Handheld
Tap Data
Enter number
328
Mobile preferences
Tap Fax
329
Chapter 21 Setting Preferences for Your Handheld
Lifetime Total amount of time spent on calls for the life of your mobile (it
cannot be reset)
Total Total amount of time spent on outgoing and incoming calls since
last reset
Last Reset Date and time you last reset the call timer to zero
330
Mobile preferences
IMSI number International Mobile Subscriber Identity assigned to your SIM card
331
Chapter 21 Setting Preferences for Your Handheld
All Sessions Amount of information tracked (sent, received, and total) on all
sessions since last reset
332
Mobile preferences
Automatic The phone attempts to register with the home network during
mobile radio power-on. If the home network is not available, the
phone automatically attempts to register with the next available
network (if any). The phone attempts to register with each available
network until registration succeeds or registration with each
available network fails. The search order for network registration is
home network, preferred carriers, and other carriers, respectively.
Manual The phone attempts to register with the home network during
mobile radio power-on. If the home network is not available, a
dialog box listing all the available networks is displayed for your
selection.
Tap Network
2. Tap the Search mode pick list and select Automatic or Manual.
333
Chapter 21 Setting Preferences for Your Handheld
IMPORTANT Some wireless service providers restrict editing privileges for the
Preferred Networks list. If the list is restricted, you can read the list, but you are
unable to edit it.
Tap Network
2. Tap Preferred.
Tap Preferred
334
Mobile preferences
To remove a network:
■ Select a network and tap Remove.
To add a network to the Preferred Networks list from your Known or Available Networks:
1. Tap Add.
2. Tap the upper-left pick list and select Known Networks or Available Networks.
335
Chapter 21 Setting Preferences for Your Handheld
3. Enter the five- or six-digit network ID number, and then press Function +
Enter , or tap OK.
If you don’t know the ID, contact the new network (mobile carrier).
336
Mobile preferences
The added networks appear at the bottom of your Preferred Networks list,
where you can sort them.
IMPORTANT If you enter the current PIN incorrectly three times, the SIM card is
locked. You must enter an eight-digit PIN Unlock Key to unlock your SIM. See
“Unlocking your SIM card” later in this chapter for more information.
Tap Security
2. Tap the PIN protect mobile check box to select or deselect it.
337
Chapter 21 Setting Preferences for Your Handheld
3. Enter a PIN number using the keypad and press Function + Enter , or
tap OK.
The minimum length is four characters, and the maximum length is eight
characters.
338
Mobile preferences
IMPORTANT If you enter your PUK incorrectly ten consecutive times, your SIM card
is permanently locked. A permanently locked SIM card is usable for emergency
dialing only. Contact your wireless service provider.
Enter PUK
339
Chapter 21 Setting Preferences for Your Handheld
Tap Security
Tap box
340
Mobile preferences
Enter password
6. Tap the Incoming Calls or Outgoing Calls pick list to change settings.
7. Press Function + Enter , or tap OK.
341
Chapter 21 Setting Preferences for Your Handheld
IMPORTANT If you enter the PIN2 code incorrectly three consecutive times, access to
FND menus is blocked. You must obtain a PUK2 code from your wireless service
provider to unlock the services.
342
Mobile preferences
Tap Security
Tap box
Select an entry
Tap Dial
343
Chapter 21 Setting Preferences for Your Handheld
Tap Edit
Tap OK
344
Mobile preferences
You can delete the entry by tapping Delete, or access your Address Book by
tapping Lookup.
Tap Edit
Tap OK
4. Tap PIN2.
Tap PIN2
345
Chapter 21 Setting Preferences for Your Handheld
Network preferences
Your handheld supports GPRS data connections and acts as a fully functional data
modem for circuit-switched connections over GSM.
NOTE TCP/IP provides the ability to connect to your wireless service provider or dial-
in server with applications that allow you to view the transmitted data. Visit the web
site www.palm.com/support/intl for information on third-party applications that take
advantage of TCP/IP.
346
Network preferences
Selecting a service
Use the Service setting to select the service template for your wireless service
provider or a dial-in server. Service templates are a set of wireless service provider
and dial-in server configuration settings that you can create, save, and reuse. Also,
you can create new service templates. See “Creating additional service templates”
later in this chapter.
To select a service:
1. Tap the Service pick list.
Entering a username
The User Name setting identifies the name you use when you log in to your
wireless service provider or your dial-in server. Although this field can contain
multiple lines of text, only two lines appear onscreen.
To enter a username:
1. Tap the User Name field.
2. Enter your username.
347
Chapter 21 Setting Preferences for Your Handheld
Entering a password
The Password box identifies the password you use to log in to your server or
wireless service provider. Your entry in this field determines whether your
handheld prompts you to enter a password each time you log in to your network:
■ If you do not enter a password, your handheld displays the word “Prompt” in
this field and asks you to enter a password during the login procedure.
■ If you enter a password, your handheld displays the word “Assigned” in this
field and does not prompt you to enter a password during the login procedure.
If you are concerned about security, select the Prompt option and do not enter
a password.
To enter a password:
1. Tap the Password box.
2. Enter the password you use to log in to your server.
.
Tap here
348
Network preferences
Selecting a connection
Use the Connection setting to select the method you want to use to connect to your
wireless service provider or a dial-in server. See “Connection preferences” earlier
in this chapter for information about creating and configuring connection settings.
To select a connection:
1. Tap the Connection pick list.
3. If you need to enter a prefix or disable call waiting, skip to those procedures.
Otherwise, press Function + Enter , or tap OK.
349
Chapter 21 Setting Preferences for Your Handheld
Entering a prefix
A prefix is a number that you dial before the telephone number to access an outside
line. For example, many offices require that you dial “9” before dialing a number
outside the building.
To enter a prefix:
1. Tap the Dial prefix check box to select it.
Select this
box if you Enter your
need to use a prefix here
prefix
Select this
box if you
Enter your disable
need to
code here
disable call
waiting
2. Enter the code to disable call waiting on the Disable call waiting line.
Each telephone company assigns a code to disable call waiting. Contact your
local telephone company for the code that is appropriate for you.
3. Press Function + Enter , or tap OK.
350
Network preferences
Select this
box to use a Enter your
calling card calling card
number here
2. Enter your calling card number on the Use calling card line.
NOTE The Phone Setup dialog box works correctly for AT&T and Sprint long-
distance services. However, because MCI works differently, MCI customers
need to put the calling card number in the Phone # field and the phone number
in the Use calling card field.
TIPIt’s a good idea to add at least three commas before your calling card
number to compensate for the cue delay.
To establish a connection:
■ Tap Connect to dial the current service and display the Service Connection
Progress messages.
To see expanded Service Connection Progress messages, press the lower half of
the Scroll button.
To close a connection:
■ Tap Disconnect to terminate the connection between your handheld and your
service.
351
Chapter 21 Setting Preferences for Your Handheld
352
Network preferences
Idle timeout
The Idle timeout setting defines how long your handheld waits before dropping
the connection with your wireless service provider or dial-in server when you
switch out of a TCP/IP application.
1 minute Waits one minute for you to open another application before it
drops the connection.
Never Maintains your PPP or SLIP connection until you turn off your
handheld (or until it times out).
353
Chapter 21 Setting Preferences for Your Handheld
2. Tap the space to the left of the first period in the Primary DNS field, and then
enter the first section of the IP address.
Each section must be a number from 0 to 255.
3. Repeat step 2 for the second, third, and last sections of the Primary DNS field.
4. Repeat steps 2 and 3 for the secondary DNS number.
5. Press Function + Enter , or tap OK.
IP address
Everyone who logs in to the Internet needs to have a unique identifier (an IP
address), whether permanent or temporary. Some networks dynamically assign a
temporary IP address when clients log in. The IP Address field lets you identify
whether your network provides automatic (dynamic) temporary IP addressing.
If your IP address is permanently assigned, you need to get that information from
your system administrator. If you are not sure, select Automatic.
354
Network preferences
2. Tap the space to the left of the first period, and then enter the first section of the
IP address.
Each section must be a number from 0 to 255.
3. Tap and enter the remaining sections of the IP address.
4. Press Function + Enter , or tap OK.
Login scripts
A login script is a series of commands that automates logging in to a network
server–for example, your corporate network or your wireless service provider.
A login script is associated with a specific service template created in Network
Preferences.
A login script is something that you are likely to receive from your system
administrator if your company has a system in which you log in to the corporate
servers from your handheld using a modem or network connection. The script is
generally prepared by the system administrator and distributed to users who need
it. It automates the events that must take place in order to establish a connection
between your handheld and the corporate servers.
You can create login scripts from the Login Script dialog box on your handheld,
accessed from the Details dialog box in Network Preferences.
NOTE You can also use non-ASCII and literal characters in your login script.
355
Chapter 21 Setting Preferences for Your Handheld
Tap here
3. Select the command you want from the Command list. If the command requires
additional information, a field appears to the right of it for you to enter the
information. The following commands are available:
Wait For Tells your handheld to wait for specific characters from the
TCP/IP server before executing the next command.
Send User ID Transmits the user ID information entered in the User ID field of
the Network Preferences screen.
356
Network preferences
Prompt Opens a dialog box and prompts you to enter text of some kind
(for example, a password or a security code).
Plug-in applications
You can create plug-in applications containing script commands that extend the
functionality of the built-in script commands. A plug-in application is a standard
PRC application that you install on your handheld just like any other application.
After you install the plug-in application, you can use the new script commands in
a login script.
Plug-in applications have the following characteristics:
■ Written in C language
■ Compiled into a device executable
■ Called properly from a login script
■ Able to return control to a login script after it terminates
■ Created using a development environment that supports Palm OS® software,
such as Metrowerks CodeWarrior for Palm Platform.
For additional information on creating plug-in applications, send e-mail to Palm
Developer Support at devsupp@palm.com.
357
Chapter 21 Setting Preferences for Your Handheld
Service menu
Options menu
View Log
The Network Log lists all of the communication that occurs between your modem
and your dial-in server during the login procedure. The information in the
Network Log can help your wireless service provider or your system
administrator pinpoint where the login procedure communication fails and why.
Owner preferences
The Owner Preferences screen enables you to record a name, company name,
phone number, or any other information that you want to associate with your
handheld. This information can be from the business card created during
installation.
If you use the Security Preferences screen to turn off and lock your handheld with
a password, information that you put in the Owner Preferences is displayed the
next time you turn on your handheld.
358
Security preferences
If you assign a password with the Security Preferences screen, the information in
the Owner Preferences screen cannot be changed. In this case, an Unlock button
appears at the bottom of the screen.
Security preferences
Your handheld comes with a Security feature so that unauthorized users cannot
view the entries you wish to protect. Use the Security feature to do the following:
■ Lock and turn off your handheld so that it does not operate until you enter the
correct password.
■ Mask all records that you mark as private so the information appears grayed
out.
■ Hide all records that you mark as private so they do not appear on any screen.
You can mask and hide private records with or without a password. Without a
password, private records are hidden or masked until you set the Security
preference to show them. With a password, you must enter the password to view
the private entries.
359
Chapter 21 Setting Preferences for Your Handheld
Assigning a password
You can assign a password to protect your private records and to lock your
handheld.
To assign a password:
1. Tap the Password box.
2. Enter a password.
3. Enter a hint to help your remember your password if you forget it. This is
optional.
Tap here
5. Enter the same password a second time, and press Function + Enter , or
tap OK.
360
Security preferences
Tap here
NOTE The lockout screen has an Emergency Call button in case the phone needs to
be used in an emergency.
361
Chapter 21 Setting Preferences for Your Handheld
362
Security preferences
3. Select At a preset time, and then use the arrows to set the time.
4. Enter the inactive period, and then select Minute(s) or Hour(s) from the pick list.
5. Press Function + Enter , or tap OK.
363
Chapter 21 Setting Preferences for Your Handheld
IMPORTANT If you lock your handheld, you must enter the exact password to
reactivate your handheld. If you forget the password, your handheld will present the
hint you have entered to help you remember the password. If you still cannot
remember the password, you must perform a hard reset to resume using your
handheld. Performing a hard reset deletes all the records in your handheld; however,
you can restore all synchronized data at the next HotSync operation. See “Performing
a hard reset” in Appendix A for more information.
Tap Lock
and Turn
Off
IMPORTANT Deleting a forgotten password also deletes all entries and files marked
as Private.
If you forget your password, your handheld displays the password hint, if you
entered one, to help you remember the password. If you are still unable to
remember the password, you can delete it from your handheld.
364
Security preferences
Tap Hide
Records
365
Chapter 21 Setting Preferences for Your Handheld
Tap Mask
Records
Select
Show
Records
366
ShortCuts preferences
ShortCuts preferences
The ShortCuts Preferences screen enables you to define abbreviations for entering
text. This section describes how to create, edit, and delete a ShortCut.
Creating a ShortCut
You can create a ShortCut for any words, letters, or numbers. All ShortCuts you
create appear on the list in the ShortCut Preferences screen. All the ShortCuts are
available in any of your handheld applications and are backed up on your
computer when you perform a HotSync operation.
To create a ShortCut:
1. Tap New.
2. On the ShortCut Name line, enter the letters you want to use to activate the
ShortCut.
Tap New
3. Select the ShortCut Text area and enter the text that you want to appear when
you write the ShortCut characters.
TIP You may want to add a space (space character) after the last word in your
ShortCut text. This way, a space automatically follows the ShortCut text.
367
Chapter 21 Setting Preferences for Your Handheld
ShortCut
symbol
Editing a ShortCut
After you create a ShortCut, you can modify it at any time.
To edit a ShortCut:
1. Tap the ShortCut you want to edit.
2. Tap Edit.
3. Make the changes you want.
4. Press Function + Enter , or tap OK.
Deleting a ShortCut
If you no longer need a ShortCut, you can delete it from the list of ShortCuts.
To delete a ShortCut:
1. Tap the ShortCut you want to delete.
2. Tap Delete.
3. Press Function + Enter , or tap Yes.
368
APPENDIX A
369
Appendix A Maintaining Your Handheld
Battery considerations
Please note the following considerations for the battery in your handheld:
■ Under normal conditions, you can keep your handheld battery charged by
placing it in the cradle between 30 and 60 minutes each day. You can conserve
battery life by minimizing the use of the backlight feature, and changing the
Auto-off setting that automatically turns the handheld off after a period of
inactivity. See “Auto-off delay” in Chapter 21 for more information.
■ If the battery becomes low in the course of normal use, an alert appears on the
handheld screen describing the low battery condition. If this alert appears,
perform a HotSync® operation to back up your data; then leave your handheld
in the cradle to recharge the unit. This helps prevent accidental data loss.
■ If the battery becomes too low, the wireless operations are disabled to save
battery strength.
■ If the battery drains to the point where your handheld does not operate, it stores
your data safely for about five days. In this case, there is enough residual energy
in the battery to store the data, but not enough to turn on your handheld. If your
handheld does not turn on when you press the power button, you should
recharge the unit immediately. The battery may not have enough residual
energy to power the indicator light, which normally displays green when
charging.
■ If your battery drains and you have the unit in an uncharged state for an
extended period of time, you can lose all of the stored data.
■ There are no serviceable parts inside your handheld, so do not attempt to open
the unit.
■ If you ever dispose of your handheld, please dispose of it without damaging the
environment. Take your handheld to your nearest environmental recycling
center.
370
Resetting your handheld
Reset button
TIP The metal and plastic stylus that comes with your handheld has a reset tip
inside. To use it, unscrew the barrel from the stylus quill.
NOTE You can restore any data previously synchronized with your computer during
the next HotSync operation.
371
Appendix A Maintaining Your Handheld
3. Wait for the Palm Powered™ logo to appear; then release the power button.
4. When a message appears on the handheld screen warning that you are about to
erase all the data stored on your handheld, do one of the following:
– Press Up on the navigator to complete the hard reset and display the
Digitizer screen.
– Press any application button to perform a soft reset. (Pressing a keyboard
key has no effect.)
NOTE With a hard reset, the current date and time are retained. Formats
Preferences and other settings are restored to their factory default settings.
6. Click OK.
7. Repeat steps 4 through 6 to change conduit settings for other applications.
8. Click Done to activate your settings.
9. Perform a HotSync operation.
372
Resetting your handheld
NOTE Changing the HotSync setting from the default affects only the next
HotSync operation. Thereafter, the HotSync Actions revert to their default
settings. To use a new setting on an ongoing basis, click Make Default.
Thereafter, whatever you selected as the default setting is used for HotSync
operations.
7. Click OK.
8. Repeat steps 4 through 7 to change conduit settings for other applications.
9. Close the Conduit Settings window.
10. Perform a HotSync operation.
373
Appendix A Maintaining Your Handheld
IMPORTANT If you are sending in your handheld for service to Palm, you must
remove the SIM card before sending in your handheld. Use the following instructions
if you need to exchange or remove the SIM card.
374
Installing and removing the SIM card
IMPORTANT Turn off the handheld before opening the access door and removing
the SIM card. This prevents any static discharge and damage to the connector.
2. On the back panel of your handheld, slide your thumbnail into the indent and
under the access door until the access door is released.
SIM card
375
Appendix A Maintaining Your Handheld
3. Slide the SIM card out of guides on the underside of the access door. Close the
access door.
376
APPENDIX B
If you encounter a problem with your handheld, do not call technical support until
you have reviewed the following list of frequently asked questions and you have
also reviewed the following:
■ This handbook
■ The Getting Started that came with your handheld
■ The README file located in the folder where you installed the Palm™ Desktop
software on your Windows computer or on your installation CD for Macintosh
users
■ The Palm Desktop online Help
■ The Palm Desktop Software for the Macintosh User’s Guide located in the
Documentation folder on your installation CD
■ The Palm Knowledge Library, accessible at www.palm.com/support/intl under
the Support section
■ The most recent Palm™ Tungsten™ W handheld HelpNotes on your regional
web site
If you are still having problems, contact Technical Support. See the Customer
Support card that comes with your handheld, or go to www.palm.com/support/intl.
NOTE Thousands of third-party add-on applications have been written for Palm OS®
handhelds. Unfortunately, we are not able to support such a large number of
third-party applications. If you are having a problem with a third-party application,
please contact the developer or publisher of that software.
377
Appendix B Frequently Asked Questions
378
Operating problems
Operating problems
Problem Solution
My battery doesn’t charge. ■ Make sure the power outlet is active and the HotSync cradle
is properly plugged in.
■ If the battery does not hold a charge, return your handheld
to an authorized Palm service center.
I get a warning message telling ■ Purge records from Date Book and To Do List. This deletes
me my handheld memory is To Do List items and past Date Book events from the
full. memory of your handheld. See “Purging records” in
Chapter 4. You may need to perform a HotSync operation to
recover the memory.
■ Delete unused memos and records. If necessary, you can
save these records. See “Deleting records” in Chapter 4.
■ If you have installed additional applications on your
handheld, remove them to recover memory. See “Removing
applications” in Chapter 4.
379
Appendix B Frequently Asked Questions
My handheld keeps turning Your handheld is designed to turn itself off after a period of
itself off. inactivity. This period can be set at one, two, or three minutes.
Check the Auto-off setting. See “Auto-off delay” in Chapter 21.
My handheld is not making any Check the System, Alarm, and Game Sound settings.
sounds. See “System, alarm, and game sounds” in Chapter 21.
My handheld’s indicator light is Check the Alarm LED setting. See “Alarm Vibrate and
not blinking when alarms occur. indicator light settings” in Chapter 21.
My handheld does not vibrate Check the Alarm Vibrate setting. See “Alarm Vibrate and
when alarms occur. indicator light settings” in Chapter 21.
My handheld has frozen. Perform a soft reset. See “Resetting your handheld” in
Appendix A.
My handheld appears to freeze Move your handheld away from the computer’s infrared port.
when I place it near my
computer.
When I tap the buttons or Calibrate the screen. See “Digitizer preferences” in Chapter 21.
screen icons, my handheld
activates the wrong feature.
When I press Function + Not all applications or screens have menus. Try changing to a
Menu , or tap the Menu bar different application.
nothing happens.
380
Wireless problems
Wireless problems
Problem Solution
The signal strength is weak. You can monitor the transmission signal strength using the
Signal Strength bar graph. Monitor the signal strength while
you try the following solutions:
■ Move away from your original location, five to ten feet in
any direction.
■ If you’re indoors, stand near a window, or move outdoors.
■ Open metal blinds on windows.
■ If you’re in an underground parking lot or other space
below street level, move to a location above ground.
I can’t access the Internet. ■ Check the battery icon to verify that the battery is charged.
■ Make sure the mobile radio is on and within range by
verifying that the indicator light is flashing green.
See “Using the indicator light” in Chapter 2.
■ Verify that the signal strength indicator shows a strong
signal.
■ Your wireless service provider’s server may be down. Try
again later.
381
Appendix B Frequently Asked Questions
I can’t access a web page or a ■ Make sure the mobile radio is on and within range by
web clipping application. verifying that the indicator light is flashing green.
See “Using the indicator light” in Chapter 2.
■ Try to access the home page of your wireless carrier by
pressing the Wireless button.
– If you can access the home page, network service is
available. It may be that the web page or the web clipping
server currently is not accessible. Try again later.
– If you cannot access the home page, network service may
be down. Try again later.
■ For questions and support for third-party web clipping
applications, please contact the software developer directly.
382
Wireless problems
I cannot connect to my wireless You may need to enter additional technical networking
service provider. information. Contact your wireless service provider to
obtain their primary and secondary DNS address and their
IP address.
I can connect to my ISP, but I can’t Try alternate WAP sites. A WAP site could be temporarily
access a WAP site. unavailable due to site problems.
If you can’t access the alternate sites, then contact your ISP
and verify the following WAP browser settings: APN,
Mode, and Gateway Server. Also check Gateway ID and
Gateway password, if applicable.
I can’t access some WAP sites. The WAP browser can access all WAP web sites compliant
to WAP version 1.1 or WAP version 1.2.1 (WAP June 2000
Conformance Release).
I can’t access an HTML web site. The WAP browser does not open HTML web sites, only
WML web sites.
When generating a new password Key generation can take up to an hour. During this time,
or signature key pair, my handheld your handheld appears to be completely frozen and you
froze. are not able to use your handheld.
383
Appendix B Frequently Asked Questions
SMS problems
Problem Solution
I cannot connect to my You may need to enter the SMS center telephone number in
SMS center. the SMS Preferences Details dialog box. To find this number,
check your mobile phone options screen or your wireless
service provider’s web site. See “Setting preferences” in
Chapter 15 for details.
I connect to my wireless service ■ Be sure the telephone number you are dialing has all the
provider, but the number digits required by your wireless service provider. If you are
doesn’t work. dialing an international telephone number, a + (plus) sign
might be required at the beginning of the telephone
number.
■ Verify that your wireless service provider plan includes
phone services. Contact your wireless service provider for
information.
Application problems
Problem Solution
I tapped the Today button, but Your handheld is not set to the current date. Make sure the Set
it does not show the correct Date box in the Date and Time Preferences screen displays the
date. current date. See “Date and Time preferences” in Chapter 21
for more information.
I know I entered some records, ■ Check the Categories pick list (upper-right corner). Choose
but they do not appear in the All to display all of the records for the application.
application.
■ Check Security and confirm that Private Records is set to
Show private records.
■ In To Do List, tap Show and see if Show Only Due Items is
selected.
384
Application problems
I am having problems listing ■ If you cannot manually arrange the order of the memos in
memos the way I want to see the list screen, check the Memo Preferences setting. Make
them. sure that Sort by is set to Manual.
■ If you choose to view your memos alphabetically on Palm
Desktop software and then perform a HotSync operation,
the memos on your handheld still appear in the order
defined in the Memo Preferences setting. In other words, the
sort settings you use with Palm Desktop software are not
transferred to your handheld.
I created an event in Date Book, In the Week View, you cannot select overlapping events that
but it doesn’t appear in the have the same start time. If you have two or more events with
Week View. the same start time, choose the Day View to see the
overlapping events.
My vCard or vCal e-mail Palm Desktop software provides several features that interact
attachment isn’t forwarding with e-mail client software on a Windows computer. In order
correctly. for these features to work correctly, the e-mail client software
must be properly configured. Follow these steps to check the
configuration:
1. Click the Windows Start menu, and then select Settings.
2. Select Control Panel.
3. Select Internet Options, and then click the Programs tab.
4. Make sure that the E-mail field is set to the correct E-Mail
client software.
5. Click OK.
6. Start the e-mail client software and make sure it is
configured as the default MAPI client. Consult the
documentation for your desktop E-Mail application for
more information.
385
Appendix B Frequently Asked Questions
HotSync problems
Problem Solution
I cannot perform a HotSync Make sure the HotSync cradle is connected securely.
operation; what should I check
On a Windows computer try these steps:
to make sure I am doing it
correctly? ■ Check the Windows system tray to make sure the HotSync
Manager is running. If it is not, open Palm Desktop
software.
■ Make sure you selected Local USB or Local Serial, as
appropriate, from the HotSync Manager menu.
■ If you are using the serial cradle, make sure you selected the
correct serial port on the Local tab in the Setup dialog box.
It should be set to the port where you connected the
HotSync cradle.
I am using Outlook as my PIM, ■ Click the HotSync Manager and choose Custom. Check that
but I cannot do a HotSync the correct conduit is active.
operation.
■ Check that the correct conduit is installed. Reinstall the
HotSync Manager and make sure the correct conduit is
selected.
I cannot launch the HotSync ■ If you are using the optional serial cradle, or if you are
Manager. performing a HotSync operation using a modem, make sure
you are not running another program, such as America
Online, that uses the serial port you selected in the Setup
dialog box.
■ Back up the Palm Desktop software, uninstall it, and then
reinstall it.
386
HotSync problems
I tried to perform a local ■ Make sure your handheld is seated in the cradle correctly.
HotSync operation, but it did
■ Check the connection between the HotSync cradle and the
not complete successfully.
USB or serial port on your computer.
■ Make sure the username you selected in Palm Desktop
software matches the username assigned to your handheld.
■ Make sure the date on your computer matches the date on
your handheld.
■ Read the HotSync Log for the user account for which you
are performing a HotSync operation.
On a Windows computer, try each step in turn:
■ Make sure HotSync Manager is running. If it is running,
close it, and restart it.
■ Make sure you selected Local USB or Local Serial, as
appropriate, from the HotSync Manager menu.
■ If you are using the serial cradle, make sure you selected the
correct serial port on the Local tab in the Setup dialog box.
It should be set to the port where you connected the
HotSync cradle.
■ If you are using the serial cradle, try a lower baud rate
setting on the Local tab in the Setup dialog box.
■ If you are using the serial cradle, make sure you aren’t
running a program, such as America Online, that uses the
serial port you selected in the Setup dialog box.
387
Appendix B Frequently Asked Questions
388
HotSync problems
I tried to perform a modem ■ Make sure you are not running another program, such as
HotSync operation, but it did America Online, fax or telephony software, or AppleTalk
not complete successfully. networking, that uses the serial port you selected in the
(continued) Serial Port Settings tab.
■ Make sure your modem resets before you try again. (Turn
off your modem, wait a minute, and then turn it back on.)
Check the following on your handheld:
■ Confirm that the telephone cable is securely attached to
your modem.
■ Make sure the dialing instruction dials the correct phone
number.
■ If you need to dial an outside line prefix, make sure you
selected the Dial Prefix option on your handheld and
entered the correct code.
■ If the telephone line you are using has Call Waiting, make
sure you selected the Disable call waiting option under
Modem Sync Phone Setup on your handheld and entered
the correct code.
■ Make sure the telephone line you are using is not noisy,
which can interrupt communications.
■ Check the batteries in your modem and replace them if
necessary.
389
Appendix B Frequently Asked Questions
When I press the HotSync ■ Make a copy of your Palm folder. Uninstall, and then
button on the cradle, nothing reinstall, Palm Desktop software.
happens on Palm Desktop
■ Turn on your handheld and press the Home . Tap the
software and my handheld
HotSync icon, and then tap Local.
times out.
When I perform a HotSync ■ If you perform a HotSync operation for more than one
operation, my information does device, make sure the correct user is active on the Palm
not transfer to Palm Desktop Desktop software.
software.
■ If you have performed a HotSync operation successfully but
you cannot find the data from your handheld on Palm
Desktop software, check to see that you have the correct
user name selected for viewing data.
■ On a Windows computer, click the HotSync Manager and
choose Custom. Check that all conduits are set to
synchronize files.
■ On a Mac computer, double-click the HotSync Manager
icon. From the HotSync menu, choose Conduit Settings.
Select your username from the User pop-up menu, and
check that the correct conduit is active.
My handheld displays the ■ Your computer’s infrared port may be set to search
message “Waiting for sender” automatically for the presence of other infrared devices.
when it’s near my computer’s Consult the documentation for your operating system for
infrared port. information about turning off this option.
■ In some cases, simply moving your handheld away from the
computer’s infrared port solves the problem.
390
Beaming problems
Beaming problems
Problem Solution
I cannot beam data to another ■ If you are beaming to another Palm handheld, confirm that
device with an IR port. your handheld and the other handheld are between ten
centimeters (approximately 4") and one meter
(approximately 39") apart, and that the path between the
two handhelds is clear of obstacles. Beaming distance to
other devices with an IR port may be different.
■ Move your handheld closer to the receiving device.
When someone beams data to ■ Your handheld requires at least twice the amount of
my handheld, I get a message memory available as the data you are receiving. For
telling me it is out of memory. example, if you are receiving a 30KB application, you must
have at least 60KB free.
■ Perform a soft reset. See “Performing a soft reset” in
Appendix A for more information.
Recharging problems
Problem Solution
When I place my handheld in ■ Confirm that your handheld is well seated in the cradle.
the cradle, the indicator light
■ Confirm that your recharger cable is properly connected to
does not go on.
the back of the cradle’s USB or serial port connector that
plugs into your computer.
■ Confirm that your recharger is plugged into an AC outlet
that has power.
■ If you have not used your handheld for a long period, such
as an extended vacation, the battery may not contain
enough charge to power the indicator light. After your
handheld has recharged, the indicator light will function
normally.
391
Appendix B Frequently Asked Questions
Password problems
Problem Solution
I forgot the password, and my First, use the password hint to try and remember the password.
handheld is not locked. If this does not help, or if you do not have a password hint, you
can use Security to delete the password, but your handheld
deletes all entries marked as private. However, if you perform
a HotSync operation before you delete the password, the
HotSync process backs up all entries, whether or not they are
marked private. Then you can follow these steps to restore
your private entries:
■ Use the Palm Desktop software and the cradle or infrared
communication to synchronize your data.
■ Tap Forgotten Password in Security to remove the
password and delete all private records.
■ Perform a HotSync operation to synchronize your data and
restore the private records by transferring them from your
computer to your handheld.
I forgot the password and my First, use the password hint to try and remember the password.
handheld is locked. If this does not help, or if you do not have a password hint, you
must perform a hard reset to continue using your handheld.
See “Performing a hard reset” in Appendix A for more
information.
Technical support
If, after reviewing the sources listed at the beginning of this appendix, you cannot
solve your problem, contact your regional technical support office by e-mail,
phone, or fax.
Before requesting support, please experiment a bit to reproduce and isolate the
problem. When you do contact support, please be ready to provide the following
information:
■ The name and version of the operating system you are using
■ The actual error message or state you are experiencing
■ The steps you take to reproduce the problem
■ The version of handheld software you are using and available memory
■ The wireless service provider’s name
■ The software version of your mobile radio
392
Technical support
3. Tap Version to see version numbers, and tap Size to see the amount of free
memory in kilobytes.
To find your wireless service provider’s name and mobile radio software version:
1. Press the Home .
2. Tap the Preferences icon .
3. Tap the pick list in the upper-right corner of the screen.
4. Select Mobile.
5. Select Current status.
6. Scroll down to SV number to view the software version of your mobile radio.
393
Appendix B Frequently Asked Questions
394
Product Regulatory and Safety Information
FCC Statement
This device complies with part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
NOTE This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
CAUTION Changes or modifications not covered in this manual must be approved in writing by the
manufacturer’s Regulatory Engineering Department. Changes or modifications made without written
approval may void the user’s authority to operate this equipment.
In August 1996, the Federal Communications Commission (FCC) of the United States with its action
in Report and Order FCC 96-326 adopted an updated safety standard for human exposure to radio
frequency electromagnetic energy emitted by FCC regulated transmitters. Those guidelines are
consistent with the safety standard previously set by both U.S. and international standards bodies.
The design of this product complies with the FCC guidelines and these international standards.
In order to comply with FCC RF exposure safety guidelines, users MUST use a Palm brand body-
worn accessory during body-worn operation. Use of accessories not provided by Palm or that have
not been tested for RF exposure compliance with this product may not comply with the FCC RF
exposure safety guidelines and should not be used.
395
Product Regulatory and Safety Information
Responsible Party:
Palm™ Tungsten™ W Product Family
Palm, Inc.
400 N. McCarthy Blvd.
Tested to Comply
Milpitas, California 95052 With FCC Standards
United States of America
(408) 878-9000
Industry Canada
The term "IC:" before the certification/registration number only signifies that the Industry Canada
technical specifications were met.
Battery Warning
Do not mutilate, puncture, or dispose of batteries in fire. The batteries can burst or explode, releasing
hazardous chemicals.
Varning
Eksplosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som
rekommenderas av apparattillverkaren. Kassera använt batteri enligt fabrikantens instruktion.
Advarsel!
Lithiumbatteri—Eksplosionsfare ved fejlagtig håndtering. Udskiftning må kun ske med batteri af
samme fabrikat og type. Levér det brugte batteri tilbage tilleverandøren.
Varoitus
Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan valmistajan
suosittelemaan tyyppiin. Hävitä käytetty paristo valmistajan ohjeiden mukaisesti.
Advarsel
Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type
anbefait av apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner.
Waarschuwing!
Bij dit produkt zijn batterijen geleverd. Wanneer deze leeg zijn, moet u ze niet weggooien maar
inleveren als KCA.
Uwaga
396
Product Regulatory and Safety Information
Declaration of Conformity
Declaration of Conformity
397
Product Regulatory and Safety Information
398
Index
A Alarm
LED setting 321
ABA (Address Book archive file) 29
Access Point Name, changing 264 lists 56
Account. See E-mail account preset 92
Add-on applications setting in Clock 281
compatibility 6 setting in Date Book 83
installing using a Mac 59 setting in Note Pad 134
installing using Windows 57 sound 92, 282, 321, 380
removing 61 vibrate setting 321
Address Book APN, changing 264
*If Found Call* entry 65 APOP
adding custom fields 70 adding to an account 238, 241, 242
adding e-mail address from 196 and synchronization 222
adding entry from e-mail 218–219 requirement 166, 238
archive files (.aba) 29 Application buttons 11, 33, 63, 79, 310
business card for beaming 27 Applications
categorizing records 45 Address Book 63
conduit for synchronizing 285 beaming 26–28
creating records 41 Calculator 71
deleting records 43 Card Info 75
displaying category 70 categories 35–36
displaying data in the Address list 66 Clock 275
finding records 18, 49 Date Book 79
fonts 55 Expense 93
menus 69 font style 55
notes for records 54 installing 57–60
opening 63 Launcher 33–37
overview 63 Memo Pad 101
private records 367 Note Pad 131
sorting records 53 opening 33
using to address e-mail 196 plug-in 357
Addressing e-mail preferences for 41
displaying another address 170, 176, removing 61
182, 239 security 359
message 196–198 sending data from 151
using Smart Addressing 197 To Do List 155
Addressing messages 144 viewing as icons 36
Advanced options 263 viewing as list 36
Advanced preferences 215 See also Add-on applications
Agenda (Date Book view) 89
399
Index
400
Index
401
Index
D Default
categories 35, 45
Data compression 313
Data entry. See Entering data currency in Expense 97
Database, upgrading a MultiMail Delete key 20
database 162 Deleted data, saving in archive files 44
Databases, backing up 246 Deleting
Date applications 61
displaying in Clock 282 Desktop software 61
Expense item 95 e-mail 211–213, 239
setting 317 filters 233
setting current 276, 384 mail in the trash 214
setting preference 317 old messages 212
To Do List record due 158–159 passwords 360
Date Book records 43
adding Address Book data to records 51 service templates 357
Agenda view 89 text 43
alarm 83 See also Purging records
archive files (.dba) 29 Desktop software
changing event time 83 displaying euro 99
changing event to untimed 83 linking to external files 30, 304
conduit for synchronizing 285 removing 61, 62
conflicting events 90 saving deleted data to an archive file 44
continuous events 85–86 upgrade 6
creating records 41, 80–83 Dialing phone number 110
Day view 87 Digitizer 17, 318
deleting records 43 Disconnecting a modem 178
display options 91 Divert calls 326
end time for Day view 92 DNS (Domain Naming System) 353
fonts 55 DNS number 383
menus 90 Documents To Go
Month view 88 converting attachments 226–227
notes for records 54 installing new version 162
opening 79 Double-booked events 90
overview 79 Download message size 169, 175, 182, 224
private records 367 Downloading
purging records 44–45 messages from phone 146
repeating events 44, 85–86 WAP page 255
scheduling events 79–81 Downloading attachments 189
selecting dates 81 Draft messages 149
start time for Day view 92 Drafts
Sunday or Monday to start week 319 creating 194
switching views 87 saving 198, 199
untimed events 80, 82 Dragging
Week view 87, 319, 385 memos into other applications 101
Day (Date Book view) 80, 91 using the stylus 18
Day, displaying in Clock 282
DBA (Date Book archive file) 29
Decimal point 319
402
Index
403
Index
404
Index
405
Index
406
Index
407
Index
408
Index
409
Index
410
Index
411
Index
412
Index
W
WAP Browser
menus 274
problems 383
WAP Identity Module
description 266
protect with password 266
viewing certificate 273
WAP page
bookmark 258
download new 264
downloading 255
WAP site
browsing 255
opening 254
secure sites 256
title bar 255
413
Index
414