Module 2:

Avaya Aura® Key

Components

© 2017 Avaya, Inc. All rights reserved. Page 1

Module 2 – Objectives
After completing this session, you will be able to:
 Identify the components of the Avaya Aura® Platform
architecture
 Describe the virtualization options available for the Aura
applications
 List the supported hardware for the Aura applications
 Describe the role of the Avaya Media Server in the Aura
platform
 Describe the role of Avaya Utility Services in the Aura platform
 Describe the deployment options available for the Aura
applications

© 2017 Avaya, Inc. All rights reserved. Page 2

Module 2:

Avaya Aura® Key

Components

© 2017 Avaya, Inc. All rights reserved. Page 3

Avaya Aura® Platform
The Foundation for Business Collaboration  The Aura Platform brings together a
hardware architecture, a software
framework, and application
frameworks that enable the software
Conferencing to run
Communications  Simplified deployment of multimedia
Video Enablement collaboration applications
Click

security to
Talk
 Single user experience across
headquarters, branch, and on the go
Session
Telephony Management  Dynamic allocation of bandwidth
across the enterprise
 Intuitive, cross-enterprise
management
System  Multilayer security from core to end
Management points
Instant
Messaging  Complete Redundancy and
Virtualization options

Presence  Scalable to 350,000 end points

 Integration into business applications

and processes

© 2017 Avaya, Inc. All rights reserved. Page 4

The Avaya Aura® Platform Components

Avaya
Avaya Aura® Communicator Applications Applications Applications
System Manager and and
Portfolio Avaya Aura Presence Services Snap-Ins
Avaya Aura Messaging Snap-Ins
Avaya Equinox® Avaya Aura Contact Center
Desktop and Avaya Aura Experience Portal
SMGR Avaya
Mobile Clients
Breeze™

Breeze
Avaya Session
Avaya Aura® Boarder Controller PSTN
SIP
Session for Enterprise
AE Manager ASM
Conferencing

Avaya Equinox ™
Conferencing 9.0 SBC

Avaya G
AES DSP Series
CM AAMS
Avaya Gateway
SIP endpoints SIP

ASM CM
Avaya Aura®
Media Server
Avaya CS 1000 Avaya Aura®
Communication
Manager
Avaya Aura®
3rd-Party PBXs for Survivable Remote
© 2017 Avaya, Inc. All rights reserved. Page 5
Avaya Aura® Hardware
Avaya Supplied Servers
 Avaya provides support for foundational hardware:
– Avaya Common Servers (CSR1, CSR2, CSR3)
– Collaboration Pod Servers
– S8300D and S8300E Servers – supported for both new installations and upgrades
 New installations ship with the HP ProLiant DL360PG9 (beginning with Aura 7.1)
 Upgrades are supported on any Common Server Release 1 (CSR1), Common
Server Release 2 (CSR2) or Common Server Release 3 (CSR3)

Common Servers R1 Common Servers R2 Common Servers R3

Dell™ PowerEdge™ R610 Dell™ PowerEdge™ R620 Dell™ PowerEdge™ R630

HP ProLiant DL360 G7 HP ProLiant DL360p G8 HP ProLiant DL360 G9

Note:
Avaya Aura® 7.X does not support S8800 and S8510.

© 2017 Avaya, Inc. All rights reserved. Page 6

Avaya Aura® Virtualization Options

 Aura applications are Virtual Appliance

virtualized – they are
Avaya Supplied Server and
available as OVAs from
Avaya
Avaya Supplied VMware (AVP -
 There is no difference in Appliance Virtualization
the OVAs, regardless of Platform)
how they are deployed

Virtualized
Environment Collaboration Pod
Avaya Supplied VMware,
Customer Supplied
VMware and Servers Servers, networking, storage
pre-installed applications

© 2017 Avaya, Inc. All rights reserved. Page 7

Avaya Aura® Virtualized Model Comparison
 Appliance Model:  Virtualized Environment Model:
– Avaya Supplied Servers. – Uses customer-provided Virtualization
– Appliance Virtualization Platform Environment.
(ESXi 5.5). – Avaya Aura® applications (OVAs) are
– Avaya Aura® applications (OVAs) are deployed using System
deployed using System Manager/Solution Deployment
Manager/Solution Deployment Manager, vCenter.
Manager.

SDM SMGR

SDM
Utility SMGR App
Server App App

Appliance Virtualization Platform Customer Virtualization Environment

Avaya Supplied Server

© 2017 Avaya, Inc. All rights reserved. Page 8
System Platform to Appliance Virtualized Platform

Template SMGR

Common Service Solution Deployment

Services App A App B Port VM Manager (SDM) SM
(Cdom)

Appliance Virtualized Platform

Xen Server (Dom0)

Avaya Common Server Avaya Common Server

Release 6.x Release 7.0

Appliance Virtualization Platform (AVP)
System Platform (SP) Virtualization
No fixed templates
Fixed templates
Centralized Management AVP replaces the
Limited virtualization SP Xen hypervisor
Limited adoption of SP across Avaya Utility Services port VM on each application
server
SDM performs deployment functions
from within System Manager

© 2017 Avaya, Inc. All rights reserved. Page 9

Avaya Aura® on Amazon Web Services
 Amazon Web Services (AWS) is a cloud services
platform, that enables enterprises to securely run
applications on the virtual cloud.

 Starting with Avaya Aura® 7.1, selected Aura®

applications can be deployed on Amazon Web
Services, including System Manager, Session
Manager, Communication Manager and Aura® Media
Server.

Note:
AWS-specific OVAs are used for deployment of Aura applications on AWS.
Refer to Deploying Avaya Aura® applications on Amazon Web Services for
details https://downloads.avaya.com/css/P8/documents/101038568

*Third party logos and content belong to the respective owners. Avaya is not an owner or licensee of the same.

© 2017 Avaya, Inc. All rights reserved. Page 10

Utility Services
 Required on all Application Model (AVP-
Host servers) offers.
 Optional for the Virtualized Environment.
 Utility Server must be installed as the first
Avaya Aura® application after the AVP
installation.
 Replaces Console Domain (cdom):
– Runs Services Port connection that was
available on System Platform.
– Allows connection of PC directly to Eth1 on
AVP Host Server.
– Allows laptop connection to the applications
management interface that resides on the
host server.
 Enables:
– Routing capability from the Service Port
(Eth1) to the Virtual Machines.
– Alarm Conversion.

© 2017 Avaya, Inc. All rights reserved. Page 11

Utility Services Features
 Features:
– MyPhone
– DHCP, TFTP, and HTTP Servers
– Administration Tools
 Utility Services Modes – Selection of mode only
available at the time of deployment. Redeploy
Utility Server to change the mode of operation:
– Services Port plus Utility Services Mode
– Utility Services Only Mode
– Services Port Only
 Third-party Certificates – Supports IP phone
firmware downloads. Utility Services supports the
loading and use of third-party certificates to
establish a trust relationship with IP endpoints,
also supporting third-party certificates.
 Utility Services will no longer bundle the IP
phone firmware within the build. Administrators
are required to download the latest version from
PLDS and place it upon Utility Services.
© 2017 Avaya, Inc. All rights reserved. Page 12
Services Port Virtual Machine
 Utility Services and the services port
are present on ALL virtual machines.
 Enables:
– Routing capability from the Service SMGR
SDM
Port (Eth1) to the Virtual Machines.
– Alarm Conversion.
 Services port IP: 192.11.13.6/30
Service
 AVP Management Port: Port VM App x App y

– Associated with the Services Port

(physical Eth1).
Appliance Virtualization Platform
– Assigned IP address for AVP
Management Port: 192.168.13.6/29.

Avaya Common Server

© 2017 Avaya, Inc. All rights reserved. Page 13

Utility Services and AVP Network Connections

Utility Services
Eth0 Eth1
(Service Port VM)

192.11.13.6/30

Appliance Virtualization Platform

Eth0 (ESXi Hypervisor) Eth1

Public vSwitch Management - Port 1 Management - Port 2 Service port vSwitch

192.168.13.6/29

Avaya Provided Server

Eth0 (Physical) Eth1 (Physical)

© 2017 Avaya, Inc. All rights reserved. Page 14

Avaya Aura® Media Server (AAMS)
 Avaya Aura Media Server can provide another option for older gateways for IP
audio, greatly reducing the hardware footprint.
 AAMS provides features not offered by Media Gateways and Port Networks:
– Virtualization
– High channel density
– No playback announcement limits
– Additional codecs

Media
Gateways are
still needed for
analog and
digital
scenarios

AAMS
G450 Avaya Aura Media Server
Virtual Machine
© 2017 Avaya, Inc. All rights reserved. Page 15
Massive Footprint Reduction
 Avaya Aura® Media Server Adoption by Communication Manager

From

TO 1 Server (dedicated)
up to 4000 AAMS channels

13 G450 Gateways, 4160 channels: 39U rack space

© 2017 Avaya, Inc. All rights reserved. Page 16

Avaya Aura® Media Server Adoption by Communication
Manager
Use Cases
 Best fit for AAMS with CM
– Call center requiring lots of DSP resources for call recording, announcements, or IVR
applications (digit collection)
– Customers with MCC or G650 cabinets looking to reduce their footprint as they upgrade
and transition to IP
– All IP construct (H.323 or SIP endpoints) with high DSP/media channel requirements
 Best fit for Gateways with CM
– Not ready for all IP. Still require TDM (analog and digital) and T.38 fax
– Customers with existing G450s who want to keep their investment
– These customers might add AAMS if doing a major addition

© 2017 Avaya, Inc. All rights reserved. Page 17

Out of Band Management (OOBM)
 Enables the ability to have a separate management and non-management network
traffic across physical and logical connections

Avaya Aura®

OOBM VLAN Service VLAN Public VLAN

 Isolates management traffic from public networking traffic

 Examples of System Manager’s management network traffic:
– Session Manager database replication
– Element Manager to Communication Manager, Session Manager, and Enterprise
Development Platform, etc.
– Solution deployment, upgrades, and updates
 Examples of System Manager’s non-management or public traffic:
– End-user self-provisioning
– Client devices getting certificates through Simple Certificate Enrollment Protocol (SCEP)

© 2017 Avaya, Inc. All rights reserved. Page 18

OOBM Networking
 OOBM Appliance Virtualization Platform – OOBM is already set up and ready
for Avaya Aura® Application deployment.
 OOBM for Virtualized Environment – Customer is responsible for the
configuration of the vSwitches and connection to the rest of the network.
– Hypervisor only carries management traffic.
– There is no user traffic to the hypervisor. First management port of the ESXi hypervisor is
present on either:
• OOBM vSwitch
• Public vSwitch
– Services Port VM includes an interface on both:
• OOBM vSwitch
• Public vSwitch
 Solution Deployment Manager – Provides the configuration of the OOBM
management IP addresses, vSwtich, and Port Group setup and any static routing
required to route traffic onto the management network.
 Hypervisor Configuration – Enables customers to set up an OOBM
configuration, such that all control and management traffic is separated onto a
different physical NIC on the servers.

© 2017 Avaya, Inc. All rights reserved. Page 19

Checkpoint
What are the three deployment options for Aura, beginning with Release 7?

A.Virtualized Environment
B.Collaboration Pod
C.System Platform
D.Appliance Virtualization Platform

© 2017 Avaya, Inc. All rights reserved. Page 20

Checkpoint
What are the three deployment options for Aura, beginning with Release 7?

A.Virtualized Environment
B.Collaboration Pod
C.System Platform
D.Appliance Virtualization Platform

© 2017 Avaya, Inc. All rights reserved. Page 21

Lesson 2:

Deployment Options –
Avaya Virtualized
Platform and Virtualized
Environment

© 2017 Avaya, Inc. All rights reserved. Page 22

Virtualized Options – Deployment Review

Virtualized Appliance Option Virtualized Environment Option

Avaya provides the server, the OVA, and Avaya provides the OVA. The customer
Avaya Virtualized Platform, which is the provides the server and a functional ESXi
customized ESXi environment. environment.
Who is this option for? Who is this option for?
 System Platform customers who want  Avaya customers who already have
to migrate to Appliance Virtualization an ESXI environment with multiple
Platform OVAs
 These customers do not want to invest  These customers can install the Avaya
in their own ESXi environment OVAs in their existing networks

Use Solution Deployment Manager (not Use VMware vCenter for server and
vCenter) for server and virtualization virtualization management.
management.
New with Aura 7 Available beginning with Avaya Aura
Release 6.3

© 2017 Avaya, Inc. All rights reserved. Page 23

Avaya Aura® Deployment Options

Avaya Common Servers

(New VMware Hypervisor – AVP)
APPLIANCE MODEL
S8300 Servers
Avaya provides hardware and software (New VMware Hypervisor – AVP)

VIRTUALIZED ENVIRONMENT Customer Supplied Server

MODEL (VMware Hypervisor)

Avaya provides software only

COLLABORATION POD Avaya Supplied Data/Voice Bundle

(VMware Hypervisor)

Avaya provides hardware and software

© 2017 Avaya, Inc. All rights reserved. Page 24

Appliance Model

Utility Services
SMGR App
VM

Appliance Virtualization Platform

Avaya provided server

 It is possible to re-use existing Avaya Common Server for upgrades to Appliance

Virtualization Platform.
 Utility Services is required for each AVP and System Manager is required for each
solution.
 The application files are provided as Open Virtual Machine Format single archive
files (OVAs).

© 2017 Avaya, Inc. All rights reserved. Page 25

Virtualized Environment Model

SMGR App App

VMware Hypervisor

Customer server

 Uses customer-provided server.

 System Manager is required.
 The application files are provided as Open Virtual Machine Format single archive
files (OVAs). The OVAs are the same for the Appliance model and the Virtualized
model.

© 2017 Avaya, Inc. All rights reserved. Page 26

Solution Deployment Manager (SDM)

Avaya Aura ® Applications (OVAs):

 Session Manager (SM)
 Branch Session Manager (BSM)
 System Manager (SMGR)
Solution Deployment Manager  Application Enablement Service (AES)
 Utility Services (US)
 Communications Manager (CM)
 CM Messaging (CMM)
 Engagement Development Platform (EDP)
(including Presence)
 Avaya Aura Media Server (AAMS)
 WebLM
 ADS/SAL
 Avaya Aura Messaging (AAM)

App A App B
App A App B

AVP Host
ESXi Host
Avaya Common Server
Virtualized Environment (VE)
© 2017 Avaya, Inc. All rights reserved. Page 27
Solution Deployment Manager Options

Option 1 Lightweight Windows Client

Windows Desktop
Option 2
System Manager built-in function

Using SDM:
SDM System Manager
1. Use the SDM Client to deploy the
System Manager application to an
Appliance Virtualization Platform
Appliance Virtualization Platform
Server or an ESXi host.
2. Use SMGR SDM built-in function
to deploy other Avaya Aura®
Avaya Common Server
applications.
© 2017 Avaya, Inc. All rights reserved. Page 28
SDM Console Comparison
 From within System Manager, the SDM is located under Home > Services >
Solution Deployment Manager.

 The SDM Client shows the Dashboard with limited options.

© 2017 Avaya, Inc. All rights reserved. Page 29

Solution Deployment Manager Topology

PLDS
or
System Manager SDM Alternate Source

CM

IP Office

G450

AA®
G650 AES Applications
 Centralized:
– Deployment of applications
– Software/Firmware upgrades
– Migrations © 2017 Avaya, Inc. All rights reserved. Page 30
AVP Headless Installation – Key Components

Avaya Aura 7.1:

• Appliance Virtualization Platform DVD
• Download from PLDS

USB Flash Drive:

• FAT32 Format
• Kick Start configuration file

Headless
Installation –
no keyboard
Avaya Supplied Server
or monitor
required
Avaya Supplied Servers:
• S8300D S8300E
• Dell® PowerEdge R610 HP® ProLiant DL360 G7
• Dell® PowerEdge R620 HP® ProLiant DL360 G8
• Dell® PowerEdge R630 HP® ProLiant DL360 G9

© 2017 Avaya, Inc. All rights reserved. Page 31

AVP Kickstart File Generator Tool in SDM
 The Kickstart file generator tool is embedded in the Solution Deployment Manager
(available in both SMGR’s built-in SDM and the lightweight SDM Client)
 Launch SDM, navigate to VMs-VM Management-Generate AVP Kickstart

© 2017 Avaya, Inc. All rights reserved. Page 32

AVP Kickstart File Generator Tool Instructions

© 2017 Avaya, Inc. All rights reserved. Page 33

AVP Kickstart Generator Tool

3
© 2017 Avaya, Inc. All rights reserved. Page 34
AVP Kickstart File Generator Tool (continued)

© 2017 Avaya, Inc. All rights reserved. Page 35

AVP Headless Install

 AVP Headless Install for Avaya Supplied Servers:

1. Insert Appliance Virtualization Platform (AVP) DVD.
2. Insert USB Flash Drive with 7.1ks.cfg file.
3. Reboot server.
AVP installs and ejects DVD.
4. Remove DVD and USB stick from the server (critical for HP servers).
5. Ping server IP(s) from desktop to verify network connectivity.
6. Deploy Virtual Machines using Solution Deployment Manager or vSphere client.
7. Log in to Virtual Machine and accept End User License Agreement (EULA) to process the
licensing.
8. Patch Virtual Machines.

© 2017 Avaya, Inc. All rights reserved. Page 36

Checkpoint
State whether the following is True or False?
Solution Deployment Manager (SDM) is used for new installations but not upgrades or
migrations.

A. True
B. False

© 2017 Avaya, Inc. All rights reserved. Page 37

Checkpoint
State whether the following is True or False?
Solution Deployment Manager (SDM) is used for new installations but not upgrades or
migrations.

A. True
B. False

© 2017 Avaya, Inc. All rights reserved. Page 38

Module 2 – Key Takeaways
 The Avaya Aura® Platform is the foundation for business
collaboration. It brings together a hardware architecture, a
software framework, and application frameworks that enable
the software to run.
 The Avaya applications are virtualized. The application OVAs
can be deployed using the Virtualized Enviroment method or
the Appliance Virtualization Platform method.
 In the Virtualized Environment method, Avaya provides the
OVA and the customer provides the ESXi framework and the
servers.
 In the Appliance Virtualization Platform method, which is used
when customers do not have their own OVA environment,
Avaya provides the servers, the OVA, and the ESXi
enviroment.
 With Release 7, System Platform is replaced by the Appliance
Virtualized Platform.

© 2017 Avaya, Inc. All rights reserved. Page 39

Questions and Answers

© 2017 Avaya, Inc. All rights reserved. Page 40