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    Facility-Perez M.

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    Marnelli Perez
    Dell should have carefully examined business objectives, risks, stakeholders, scope of services, and statutory requirements before deciding on a large outsourcing initiative. To minimize outsourcing risks, Dell needs to establish service standards, priorities, costs, and control for each service. Dell's options for service delivery include using a business unit, managing agent, managing contractor, managing budget, total facility management, or agency to eliminate outsourcing risks and better match their service delivery needs.

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    Facility-Perez M.

    Uploaded by

    Marnelli Perez
    201 views2 pages
    Dell should have carefully examined business objectives, risks, stakeholders, scope of services, and statutory requirements before deciding on a large outsourcing initiative. To minimize outsourcing risks, Dell needs to establish service standards, priorities, costs, and control for each service. Dell's options for service delivery include using a business unit, managing agent, managing contractor, managing budget, total facility management, or agency to eliminate outsourcing risks and better match their service delivery needs.

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    facility-Perez M.

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    Dell should have carefully examined business objectives, risks, stakeholders, scope of services, and statutory requirements before deciding on a large outsourcing initiative. To minimize outsourcing risks, Dell needs to establish service standards, priorities, costs, and control for each service. Dell's options for service delivery include using a business unit, managing agent, managing contractor, managing budget, total facility management, or agency to eliminate outsourcing risks and better match their service delivery needs.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    201 views2 pages

    Facility-Perez M.

    Uploaded by

    Marnelli Perez
    Dell should have carefully examined business objectives, risks, stakeholders, scope of services, and statutory requirements before deciding on a large outsourcing initiative. To minimize outsourcing risks, Dell needs to establish service standards, priorities, costs, and control for each service. Dell's options for service delivery include using a business unit, managing agent, managing contractor, managing budget, total facility management, or agency to eliminate outsourcing risks and better match their service delivery needs.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    Perez, Marnelli P.

    BM701a
    Facilities Management

    ACTIVITY

    DELL

    Answer the following questions:

    1. Before deciding on a massive outsourcing initiative, what are the consideration/s defining the
    baseline for service delivery should have been carefully examined by Dell?

    The following are the considerations defining the baseline for service delivery that Dell
    should have been carefully examined:
     Business objectives
     Drivers and constraints
     Risks and opportunities
     Stakeholders as end-users
     Scope of services
     Sourcing policy
     Offshoring
     Statutory requirements

    2. How can Dell minimize the risks brought by outsourcing based on the attributes of service
    provision?

    The attributes of service provision are the criteria by which the various options for
    service delivery should be evaluated. Criteria based on attributes of service provision that
    matter most to the organization and end-users help to focus on the option or arrangement most
    likely to offer the best value solution that satisfies needs. The following are the attributes of
    service provision, which organization can consider:
     End-users service- the organization needs to establish the scope and standard of
    the services it requires.
     Priority- the organization must clearly express the primary services which need
    to be delivered.
     Costs- the organization must ascertain that direct expenses attributed to its
    services.
     Control- the organization must determine the extent of supervision desired or
    required for each service it delivers.
    3. What are the options for service delivery should Dell inject to the company strategy in order
    to eliminate outsourcing risks?

    The organization should consider which option, or combination of options, for service
    delivery most closely matches its identified needs. The following are the options for service
    delivery:
     Business unit- it involves the reconstitution of the in-house team into an
    independent company, to expand its business by gaining contracts from other
    organization.
     Managing agent- it involves the appointment of a specialist to act as the
    organization’s primary professional advisor on facility management.
     Managing contractor- it involves the appointment of a single entity to manage
    individual service providers.
     Managing budget- it involves the appointment of a contractor who takes
    responsibility for the payment of all suppliers and provides a consolidated
    invoice at the end of each month.
     Total facility management- it involves a single organization in charge of
    providing services and general management of the facility.
     Agency- it involves contracted employment of personnel through a manpower
    agaency.

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